www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

7 REASONS TO INVEST IN A MANAGED HYBRID IT INFRASTRUCTURE

How outsourcing your infrastructure management and maintenance can help you create a more seamless, cost-effective and reliable IT environment.

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

Today, it’s increasingly common for businesses to be operating with a complex IT environment; managing a very broad collection of on-premise and cloud-based resources. This can include everything from on-premise server infrastructure, to cloud-based apps, telephony, end-user computing, networking devices.

In fact, according to a recent customer survey, 65% of organisations believe that a hybrid IT infrastructure contributes to cost savings, and 61% of organisations say they would intentionally choose a hybrid environment if starting from scratch1.

As technology continues to evolve, the task of managing and monitoring this ever-expanding and often disparate hybrid IT environment is becoming increasingly complex and difficult. Your people and clients expect your IT to be available around the clock, users expect a seamless user experience, and any downtime or security breach could have a major impact.

When managing a hybrid IT environment, all elements need to work seamlessly and fluidly, not just your applications. If one element is performing sub-optimally, it can very quickly have a flow-on effect –impacting your organisation’s performance, productivity and even customer service. Unless your entire infrastructure is optimised and managed in the best way possible, it can be unnecessarily expensive, and the risk of downtime can be significant.

For this reason, more and more businesses are choosing to outsource the management to their overall IT environment to an experienced provider.

At Brennan IT, we have extensive experience in managing hybrid IT environments. We understand and apply the many benefits of cloud-based ways of working; yet also appreciate the crucial importance of keeping some infrastructure and applications on-premise. We believe an ideal environment should include a range of hardware, software, tools, applications and platforms – but with an overarching, consolidated focus.

1. www.peak10.com/hybrid-it-study

OF ORGANISATIONS BELIEVE THAT A HYBRID IT INFRASTRUCTURE CONTRIBUTES TO COST SAVINGS.

WOULD INTENTIONALLY CHOOSE A HYBRID ENVIRONMENT IF STARTING FROM SCRATCH.

THESE ARE THE TOP 7 REASONS FOR OUTSOURCING THE MANAGEMENT OF YOUR HYBRID IT ENVIRONMENT:

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

1. GET CONSISTENT, RELIABLE SUPPORT AROUND THE CLOCK

When it comes to maintaining your hybrid IT infrastructure, choosing the right support is essential. You need a provider who can offer a customised support package to suit your business and who won’t recommend an option of ‘one-size-fits-all’.

• Dedicated support team. To provide a seamless, smooth experience for your people – and anyone who will be interacting with your network - it’s important to have a single point of contact and a dedicated team who can respond to your specific technology needs. If a problem occurs, your people should be able to log a ticket with the service-desk quickly and easily, and have it resolved by going through one, central channel.

• Continual monitoring. Your provider also needs to monitor your environment on an ongoing basis to ensure any issues are very rapidly identified, before they escalate.

• Continual optimisation. Any inefficiencies or potential problems also need to be quickly

addressed and alleviated so your overall environment can continue to perform at its best.

• Rigorous service level agreement. You should also be sure to have a robust and very high level service level agreement in place to guarantee the uptime of your infrastructure.

• Transparency. Ensure your provider is fully transparent and accountable, and will provide you with as many updates as you require, at every step.

• Experience. It’s also important to be sure your provider has considerable expertise and experience in managing hybrid IT environments, and has the in-depth skills you require.

Key priorities in choosing a partner should include:

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

2. OFFER YOUR USERS A CONSISTENT USER EXPERIENCE

A key element of the user experience is providing your people with ease of access. Today, your people expect a very smooth experience, regardless of what app they are using, what device they are connecting from, or even which provider is managing the app. Third-party specialists can help you implement an identity management and single-sign on solution, which can considerably improve overall usability. By making it fast – and easy – for your people to log-on and access crucial tools, you can also improve their productivity and efficiency when it comes to completing day-to-day tasks.

As a hybrid IT environment is specifically crafted to your specific workloads, it can offer you a great degree of reliability and integrity when it comes to performance. According to a recent survey, 19% of businesses actually opt for a hybrid IT environment because of resilience and reliability benefits.1

However, you can potentially improve this reliability by outsourcing your infrastructure management to a third party. Rather than exhausting internal IT’s time troubleshooting and fixing issues, you can rely on a team of independent IT experts who contribute high levels of expertise, and are motivated by their service level agreement to get you back up and running as soon as possible.

1. www.peak10.com/hybrid-it-study

SEAMLESS AND INTEGRATED USER EXPERIENCE

CENTRALISED CLIENT-FACING TEAMS

MANAGED ITMANAGED CLOUD MANAGED COMMUNICATIONS

SERVICE MANAGEMENT

PROJECT SERVICES & ON-BOARDING

SERVICE DESK

MANAGEDCOMMUNICATIONS

MANAGEDIT

MANAGEDCLOUD

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

To drive innovation, efficiency and productivity across your business, your IT environment needs to enable solid and robust performance.According to a recent IBM survey, high-performing businesses are using hybrid IT as a driver of digital change, with 85 percent saying that hybrid adoption is accelerating digital transformation in their companies.1

While there’s a growing trend for hybrid cloud, which is predicted to be used by 40% of enterprises by 20192, any applications – cloud-based or on-premise - need to work seamlessly as part of a wider IT environment, which encompasses security, device management, telephony, identity management and more.

With an outsourced and managed solution, you can enjoy consistent performance across your network – regardless of how it’s structured, or what specific skills you have internally.

Assessing your apps: cloud or on-premise? At Brennan IT, we can assess all of your apps and help you determine which are ideal for the cloud, and which should stay on premise. In doing so, we use a three key step Cloud Decision Tree model.

1. IBM, Growing up Hybrid: Accelerating digital transformation report, 2016, accessed 14 September 2016, www-935.ibm.com/services/us/en/it-services/pdf/GMW14087USEN.PDF

2. www.telsyte.com.au/announcements/2015/7/21/australian-enterprise-cloud-spending-to aproach-800m-by-2019-as-organisations-move-more-business-critical-server-storage-andnet-work-workloads-off-premises

Step 1: Security assessment. In determining if an app is suitable for the cloud, first asses its current level of security. Consider a range of factors, including data classification, privacy concerns, compliance and brand protection.

Step 2: Technical assessment. Also consider your operating system, the type of storage the app uses, any network connectivity issues, and any technical specifications that will enhance or limit the success of a cloud-based set-up.

Step 3: Cost assessment. Lastly, examine your unique financial needs and whether or not a cloud-based app would deliver any cost benefit.

CLOUD DECISION TREE:

3. OPTIMISE PERFORMANCE AND INNOVATION ACROSS YOUR ENTIRE ENVIRONMENT

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

4. REDUCE MAINTENANCE WORKLOAD FOR YOUR PEOPLE

5. STREAMLINE YOUR COSTS

An outsourced hybrid IT solution can help you streamline your costs in several ways.By moving some solutions to a cloud-based environment, you can cut your infrastructure costs and start paying for your IT on a month-by-month basis rather than as a capital expense.

With a high-performing, always-on IT environment, you can also drive enhanced efficiency across your organisation; giving your people the tools and support they need to work in the most productive way possible.

In addition, by outsourcing your hybrid IT environment to an expert and experienced third party, you can also benefit from efficiencies of scale when it comes to licensing and cloud-based services, as well as leveraging vendor relationships.

As an IT professional, you spend a considerable portion of your time ‘keeping the lights on’ – ensuring your IT environment remains operational around the clock.When you choose to outsource your IT to a reliable third party, however, you can free-up your existing resources to focus on the ‘big picture’ aspects of your IT strategy, rather than on time-consuming and laborious day-to-day maintenance.

When The Property Council of Australia were upgrading to Hybrid IT, they were supported by a team of Brennan IT engineers who slotted right into their organisation.

“Many people actually thought the Brennan guys were from The Property Council, because they were always here”.

- Helen Harms Head of Technology and Digital Innovation

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

6. MEET REGULATORY COMPLIANCE REQUIREMENT

7. ESTABLISH A MORE CONSISTENT SECURITY POSTURE

Today, security is a vital concern with any IT asset – either in the cloud, or on-premise.By engaging a third party to manage your entire hybrid IT environment, you can protect and mitigate any breaches by having an overarching security policy that covers both your cloud-based and on-premise assets. You can also protect end-users and end-point devices under the same umbrella security policy.

At Brennan IT, for instance, we offer a range of network security products aimed at increasing network visibility, providing your network with perimeter protection, intranet security and protection from application-level attacks. You also receive a single point of accountability for security.

An outsourced hybrid IT environment can help your business more effectively meet regulatory compliance requirements.If your data is subject to regulatory compliance, an outsourced IT specialist can provide you with the data and results you need, whenever you need it. An outsourced provider will also provide you with a suitable service level agreement to ensure you meet requirements.

You also get the peace of mind of knowing that your data is compliant in every aspect, and that you have reliable data recovery in place should an unexpected event occur.

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

WHY CHOOSE BRENNAN IT TO MANAGE YOUR HYBRID IT ENVIRONMENT?

Brennan IT are a leading managed service provider to the Australian mid-market, having been ranked number one by MSP mentor for the last 9 years.We have over 20 years of experience in delivering managed services around cloud, IT and communications environment. We don’t believe everything belongs in the cloud. In actual fact, we’ve seen a large portion of our customer base prefer to keep some or all of their infrastructure on-premise. Regardless, Brennan IT offer a consistent experience in managing that environment.

When managing a hybrid IT environment, all elements need to work seamlessly and fluidly. If one element is performing sub-optimally, it can very quickly have a flow-on effect – impacting your business’ performance, productivity and even customer service. Unless your entire infrastructure is optimised and managed in the best way possible, it can be unnecessarily expensive, and the risk of downtime can be significant.

As more organisations are operating on a Hybrid IT environment, outsourcing the management of the service is becoming an increasingly popular solution. Brennan IT is considered a leading company in architecting and deploying Hybrid IT, partnering with key vendors in the market to provide a seamless solution end-to-end.

To find out more, contact Brennan IT on 1300 500 000 or visit brennanit.com.au

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 9 years.

Voted Australia’s No.1 Managed Services Provider for the past 9 years.For 20 years we’ve been committed to making our clients’ lives easier. It all started with a realisation that Australian businesses could be so much more - if only they were able to leave IT to the experts and focus on what they do best: their business.

We do it by offering the mid-market exactly what they need: professionalism, know-how, simplicity and the same passion for their business as they have.

We can help you to:

• Manage & innovate with technology

• Adopt & do more with Hybrid IT

• Better support your workforce

• Connect your business & teams

• Secure & protect your organisation

SPEAK TO US TODAY:

www.brennanit.com.au 1300 500 000

sayhello@brennanit.com.au

SYDNEY - BRISBANE - MELBOURNE NEWCASTLE - MUMBAI