7 th annual user group this is the 7th annual user group of leicestershireparishcouncils.org

7th Annual User Group www.leicestershireparishcouncils.org

THIS IS THE 7th

ANNUAL USER GROUPof

leicestershireparishcouncils.org


AnnouncementsRay Smith

Development & Community ICT Programme Manager

[email protected]


Agenda – Part 1

Welcome - Coun. Lesley Pendleton

A vision for service delivery - Ray Smith

Services … How to - Tim Heeley

Memorials - Liz Blood

Financial Climate - Ray Smith

Quick Break


Agenda – Part 2

Local Council Issues - Austin Roberts

Annual Progress - Tim Heeley

What’s New?- Tim Heeley

Parish Oscars - Ray Smith

Q and A session - Ray Smith

12.30 - Lunch


WelcomeCounty Coun. Lesley Pendleton

Chairman Leicestershire Rural Partnership

Cabinet Member – Environment, Transport, Equalities


1.54 million


A vision for joined-up service delivery

Ray SmithDevelopment & Community ICT Programme Manager

[email protected]


Obstacle to data sharing


VisionConsistent interface

Shortest customer journey

High quality experience

Give them what they want

In return – loyalty, satisfaction rating


Example 1 – Faulty street lightCustomer in Market Harborough

Assumes district council responsible

Browses A-Z / location queried

Directed to County or Parish report form

Online form completed - Repairs triggered


Example 2 – Abandoned carPerson in Braunstone

Goes to Town council site

Search on ‘dumped car’ – Location queried

Directed to Blaby District or Leicester City councils

Online form completed - Removal of vehicle triggered

Second person visits Police site

Gets same user interface

and quality of service


Example 3 – HomelessnessCustomer in Bottesford

Made Redundant

Fears for mortgage payments/homelessness

Visits LeicestershireVillages

Council Services page – ‘H’ Homelessness & Prevention

Follows link to Melton District information page

Information enables them to stay in their home


Example 4 – Pool for holsParent in Hinckley

Wants pool for children for summer holidays

Goes to Hinckley & Bosworth District site

Searches for pool adding her postcode

Taken to nearest suitable pool, Pingles in Nuneaton, equipped for children with open-air section, slides

and a baby section.


ICT Community Infrastructure

* Hosted & SupportedLRALC - Leics & Rutland Association of Local CouncilsLRNHW - Leics & Rutland Neighbourhood WatchRCC - Rural Community CouncilVA - Council for Voluntary ServicesCCP - County Community PartnershipVB - Volunteer BureauLSR - Leicestershire Statistics & Research OnlineFreeuseit - LeicesterShire Waste Partnership

WEB SERVICESA-Z Services

PlanningCommunity Data / Point X

AuthenticationService polygons

Search configuration

* CCP

LEICESTERSHIRE CONSTABULARY

COUNTY

DISTRICTS x 7

* RCC

* JITTY

* FREEUSEIT

* LSR Online

* LRNHW

VOICE RELAY

* LRALC* LOCAL COUNCIL

DATABASE

* LEICESTERSHIRE PARISHCOUNCILS.ORG

* LEICESTERSHIRE VILLAGES.COM

* VA x 8

VB

ONLINE BOOKINGS

* LRP Oakleaves* COMMUNITY

FORUMS


Services … How toTim Heeley

Website Content Coordinator Community ICT Team



Joined

up

services


Implementation of Services page


The

‘complete’

page


The

‘incomplete’

page


Page

edit

mode


Save

the

changes


Work

in

progress


What the public see …


Service details …Title

Contact

Description

Location

Availability

Terms & Conditions

Images

Documents

Links – Booking Form


Joined

up

services


5th Annual Usergroup www.leicestershireparishcouncils.org


MemorialsElizabeth Blood

War Memorials Project Coordinator


Leicestershire and Rutland War Memorials Project:

Care of War Memorials


The War Memorials Project

• Definitive list and condition survey

• Raise awareness of conservation issues

• Support to the Armed Forces

• Recording

- Location

- Structure

- Condition

- Photographs

• Research

- Histories

- Biographies

- Missing names

- Sources of information


War Memorial Information


Pilot Results

Memorials: 863 - 1165

Volunteers: 30 - 90

HER Records: 51 - 76


• >50 listed war memorials in Leicestershire

and Rutland

• Get more information on the HER

• Mapping

• Heritage Gateway

Historic Environment Record


War Memorials Trust

•Grant scheme

•Grants showcase

• Regional volunteers

•Conservation advice

• Training & conference


Condition Issues

•Vandalism/neglect •Metallic staining, corrosion

•Damage, breaks, cracks, holes

•Dirt, discoloration

•Biological growth

•Weathering

•Unsafe/unkempt surroundings

•Deterioration of materials

•Bird guano, bat urine


Conservation Issues


•Advice from Historic Buildings officers

•Quotes from specialists

•Funding requests/applications

•Recording and research already done – Leicestershire County Council

www.warmemorials.org

Care of War Memorials


•Web development

•Surveying

•Biographical research

•Post-1945 casualties

•Grants and restoration

The Project 2010


Financial ClimateRay Smith

Development & Community ICT Programme Manager

[email protected]


Current costs … Domain £40 + VAT every two years

Unique parish website domain name:

www.barwell-pc.org.uk

Unique emails (creation and management):

[email protected]

[email protected]

[email protected]

Flexible web access to email

Technical support / trouble shooting


BREAKQuick 5 minutes

Thanks


THIS IS THE 7th

ANNUAL USER GROUPof



Topical IssuesAustin Roberts

County Secretary

Leicestershire & Rutland Association of Local Councils


New model standing orders

National

Power of Well Being

Boundary commission – three to two tiers?

Review of National Training Strategy

Long term business plan for NALC


Local

Quality Councils

Charter with Districts

Funding for developing new Local Councils

Local Council of the year awards

Council, Clerk, Council worker, Councillor,

Much improved council

Tighter budgets in principal councils


Annual ProgressTim Heeley




Councils with sites 171 / 54 remaining


Domain type


Email type


What’s New?Tim Heeley




What’s new?

Best Practise Pages

Use of ‘Page Edit’

Alignment options

Table tool

Multimedia tool


Rich text editor


Private member area

Link checker

ALC database

Context sensitive HELP

What’s new?


5th Annual Usergroup www.leicestershireparishcouncils.org


Parish OscarsPresented by

Councillor Lesley Pendleton


Dawn Roach

MEASHAM

AWARD FOR …

BEST SERVICES PAGE


AWARD FOR …

BEST FOI SECTION

Christine Lord

BROUGHTON ASTLEY


AWARD FOR …

INNOVATION

LONG WHATTON


AWARD FOR …

BEST NEWCOMER

Teresa Patchett

BOTTESFORD


AWARD FOR …

BEST SMALL SITE

Mike Toone

WANLIP


AWARD FOR …

BEST LARGE SITE

Christine Samuel

KIBWORTH BEAUCHAMP


Congratulations to everyone!


Questions & Answers

Community ICT Team


LUNCHPlease complete your feedback form

Thanks