70005806 sm001 intro sap solution manager
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Introduction to SAP Solution Manager
About This Module
This module defines the SAP Solution Manager and outlines the benefits of using Solution Manager
and the ASAP methodology tools provided to aid in the implementation, operation, and continuousimprovement of SAP solutions.
Business Example
!" #orp. is about to begin a large$scale business process transformation pro%ect and has chosen
SAP soft&are as the centerpiece. This pro%ect has been named 'Pro%ect Progress' and &ill consist of
multiple SAP components. A comprehensive, full life$cycle tool to help drive and manage the
implementation is re(uired. SAP Solution Manager &ill be used for this purpose during the
implementation and eventual hand$over to operations.
Module Objectives• )efine the SAP Solution Manager and discuss the benefits of using the various tools offered
• )iscuss the benefits of using SAP Solution Manager
• )efine the ASAP methodology and the phases of the *mplementation +oadmap
• Explain the features and benefits of using SAP Solution Manager for implementation
• )escribe the role SAP Solution Manager plays in the day$to$day operations and support of
SAP solutions
Module Content
• SAP Solution Manager vervie&
• AcceleratedSAP -ASAP Methodology
• SAP Solution Manager as Toolset for *mplementation
• SAP Solution Manager as Toolset for perations and #ontinuous *mprovement
Target Audience
• #onsultants
• Pro%ect Managers
• Pro%ect Team /eads
• Pro%ect Team Members
• *T Service )es0 Managers
•
*T Service )es0 Members
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SAP Solution Manager Overview
About This Topic
*t is important to have a clear understanding of SAP Solution Manager in the overall context of an
SAP solution implementation. This topic helps define the purpose and benefits of using Solution
Manager.
Business Exaple
As your pro%ect moves into the planning stage, pro%ect team members of need a high$level overvie&
of the SAP Solution Manager. Since the pro%ect &ill include multiple solutions consisting of
potentially complex system landscapes, it is imperative to provide consistent and persistent
documentation of the existing systems and the planned systems. 1nderstanding the benefits of a
central repository is essential.
Objective!s"
• )efine 'SAP Solution Manager'
• State the general purpose of SAP Solution Manager
• *dentify the multiple usage scenarios of SAP Solution Manager
• /ist the benefits of using SAP Solution Manager
Solution Manager #e$inition
The SAP Solution Manager is the central application management platform that customers can run
in their solution landscape to help them efficiently implement, operate, monitor, and support their
SAP solutions.
SAP Solution Manager is thus used for both *mplementation and perational 2unctions.
The SAP Solution Manager provides tools, content, and a gate&ay to SAP that helps to3
• ptimi4e the management of your SAP solution
• Ensure reliability of your SAP solution
•
Ensure efficient operations• Ease implementation and upgrades
• #ontinuously adapt and improve your solution
Custoer%s S&ste 'andscape
The SAP Solution Manager is a separate, complete 5eb Application Server installation that is
connected to all systems in your solution landscape. These various systems are called satellite
s&stes.
*n this &ay, SAP Solution Manager acts as the central system of your solution landscape, allo&ing
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business processes to be implemented, tested, and even monitored in an integrated manner, thus
avoiding duplication of effort and information and streamlining your activities.
Increasingl& Coplex S&stes
*n the last fe& years, the *T &orld of SAP customers has gro&n much more complex. *nstead of onesingle SAP +67 system, there are no& extensive system landscapes distributed over the entire globe
involving different solutions. Thus, it has become much more complicated to manage all of the
components of the various solutions.
The management process has also become more complicated for SAP itself. 2or example, over the
last several years, SAP has consolidated separate information sources and services into the SAP
Service Mar0etplace -service.sap.com. By having a solution management system at every customer
site, SAP can offer a virtually seamless lin0 from customer systems to the service mar0etplace,
helping to reduce the time for support, notes access, and so on.
(h& Solution Manager)
Audio Transcript
There are several reasons to implement SAP Solution Manager. First, SAP SolutionManager enables the customer to have a faster implementation of SAP solutions and helpsoptimize operations once implementation is complete.
Second, implementing SAP Solution Manager gives the customer access to all availableimplementation and upgrade content.
Third, customers have easy access to all support services that are relevant to operations,
maintenance, and improvement activities. This leads to faster issue resolution throughclose collaboration with Active lobal Support.
• 2aster implementation and more efficient operation of solutions
• All available implementation and upgrade content is included
• ptimal access to all support services
• ptimal support of all operations, maintenance and improvement activities
• 2aster issue resolution through collaboration &ith Active 8lobal Support
Solution Manager *sage Scenarios
Audio Transcript
There are many scenarios in which SAP Solution Manager can be used. Each scenario occurs in
one of the three life cycle phases, implementation , operations , and optimization. This is also
known as the cycle of continuous improvement.
There are six common scenarios for Solution Manager. They are3• *mplement SAP Solutions
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• Monitor SAP Solutions
• Manage the Service )es0
• /in0 to SAP Services
• Manage #hange +e(uests
• 1pgrade SAP Solutions
Bene$its o$ SAP Solution Manager+ ,
Audio Transcript
Solution Manager provides many benefits for the customer. ne of the benefits is more reliable IT
solutions. !ith SAP Solution Manager, companies can minimi"e risk during implementation and
operation. They can avoid inconsistencies in heterogeneous environments by performing cross#
component consistency checks. !ith the SAP Solution Manager Service $esk, customers can
resolve issues %uickly. The result is better &T service and less down time.
The tools and content provided by SAP Solution Manager make implementation and change
management pro'ects more efficient. (ompanies can reduce the cost of process design, technical
setup, business setup, support and operations, testing, and knowledge transfer. (entrali"ed pro'ect
handling, blueprinting, configuration, and testing ensure consistency and avoid redundancies,
which reduces the cost of implementation pro'ects in multi#component environments.
SAP Solution Manager provides a framework for consistent solution documentation and preserves
documents for later use, which reduces the costs of upgrades or continuous improvement pro'ects.
Bene$its o$ SAP Solution Manager
• More reliable *T solutions
• Minimi4e ris0 during implementation
• Avoid inconsistencies
• +esolve issues (uic0ly resulting in less do&n time
• More efficient implementation and change management pro%ects
•
+educed cost of implementation and continuous improvement• +educe cost of process design technical setup, business setup, support and
operations, testing, and 0no&ledge transfer
• #entrali4ed pro%ect handling blueprinting, configuration, and testing
• +educes the costs of upgrades or continuous improvement pro%ects.
Bene$its o$ Solution Manager+ -
Audio Transcript
Another benefit of SAP Solution Manager is faster return on investment . SAP Solution Manager
accelerates implementation and continuous improvement. &t provides implementation accelerators
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and a library of preconfigured business processes as a starting point for pro'ects. This means that
companies don)t need to begin from scratch, and can benefit from SAP*s business process
e+perience. (ontent and services available through SAP Solution Manager such as
implementation road maps, best#practice documents, and SAP solution management services,
speed learning and accelerate pro'ects.
-sing Solution Manager can also reduce the cost of operation by providing a central point of
control for multi#component environments. &n heterogeneous environments, SAP Solution Manager facilitates technical and application integration.
inally, Solution Manager gives the customer more leverage from their IT investments. SAP
Solution Manager and integrates with &T landscapes that include both SAP and non#SAP
applications. (ompanies can use it to reduce their total cost of ownership without making ma'or
changes to their &T environments.
More Bene$its o$ SAP Solution Manager
• 2aster return on investment -+*
• Accelerates implementation and continuous improvement
• Availability of implementation road maps, best$practice documents, and SAP
solution management services speed learning and accelerate pro%ect
• +educed cost of operation
• Provides central point of control for multi$component environments.
• 2acilitates technical and application integration.
• More leverage from *T investments
•
*ntegrates &ith *T landscapes that include both SAP and non$SAP applications• +educe their total cost of o&nership &ithout ma0ing ma%or changes
Suar&
This topic provided an overvie& of SAP Solution Manager. !ou revie&ed the uses of SAP Solution
Manager, such as allo&ing customers to integrate their SAP Solutions and manage other
components, including the SAP Service )es0. !ou also learned about the many benefits of
implementing SAP Solution Manager, such as faster +* and reduced cost of operations.
2inally, you learned that SAP Solution Manager is a separate installed 5eb Application Server that
offers a complete tool set to manage the life cycle of customer solutions.
AcceleratedSAP !ASAP" Methodolog&
About This Topic
This topic provides you &ith an understanding of SAP9s standard implementation methodology.
Business Exaple
Pro%ect progress managers need a proven and repeatable methodology for planning and executingthe many activities involved. A thorough understanding of this methodology is re(uired.
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Objective!s"
• State the purpose of AcceleratedSAP -ASAP
• /ist the available ASAP roadmaps
• /ist the five phases of the *mplementation +oadmap and identify the purpose of each
ASAP Methodolog& #e$ined
The AcceleratedSAP -ASAP methodology is a proven, repeatable, and successful approach to
implement SAP solutions across multiple industries and customer environments. This methodology
evolved from a time in the mid$:;;
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• There are also other roadmaps, such as the Enterprise Portal and E+change &nfrastructure
roadmaps, but we do not go into detail on these here..
To learn more about the each roadmap, move your pointer over the name of the item you want to
learn more about.
ASAP roadmaps outline the activities involved in implementing, upgrading, or enhancing SAP
solutions. These roadmaps are enriched &ith set of deliverables, accelerators, role descriptions, and
additional guides. The five standard roadmaps are listed belo&. To learn more about the functions of
each, move your pointer over the name of the item you &ant to learn more about.
Ipleentation .oadap
• *mplementation +oadmap for SAP Solutions provides the methodological frame&or0 for the
pro%ect team to leverage in the implementation of a SAP solution. *t covers, among other
things, the necessary pro%ect management, re(uirements gathering, design, configuration of
business processes, technical implementation, test procedures, training and organi4ation
change management.
Solution Manageent .oadap
• The Solution Management +oadmap provides a methodology for the implementation of the
technical infrastructure and its operation. The Solution Management +oadmap complements
the *mplementation +oadmap.
/lobal Teplate .oadap
• The 8lobal Template +oadmap describes ho& to organi4e and run a pro%ect in &hich a
corporate template is developed. The 8lobal Template +oadmap is geared to&ard morecomplex implementation or harmoni4ation pro%ects, typically involving more than one 0ind
of SAP solution and a variety of sites, possibly in different countries. The corporate template
is rolled out to other sites in a follo&$up pro%ect.
*pgrade .oadap
• The 1pgrade +oadmap is designed to help you carry out the customi4ing activities re(uired
for an upgrade. These customi4ing activities are essential if you &ant to continue to use the
same functions in your business application components after an upgrade.
Other .oadaps
• The Enterprise Portal and Exchange *nfrastructure roadmaps are simply variations of the
*mplementation +oadmap.
0ive Phases o$ the Ipleentation .oadap
Audio Transcript
The implementation roadmap consists of five phases.
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The first phase is Project Preparation. This is the initial planning for the customers) SAP pro'ect.
The activities include general pro'ect management re%uirements, an issues management plan, an
organi"ational change management plan, and the establishment of other policies and procedures
for running the pro'ect. This phase must be completed before the ne+t phase begins.
The second phase, the business blueprint phase , comprises activities for aligning the customers*
business and technical re%uirements to the SAP standard software. 1ust as a blueprint of a house is
a plan by which an architect conveys the building re%uirements to the contractor, so the businessblueprint in ASAP becomes the plan for the eventual configuration of a customers* SAP software
solution. This phase concludes with the approval of a business blueprint document.
The Third Phase, The realization phase comprises the building and testing of the solution as
prescribed by the business blueprint document. Activities in this phase include customi"ing in the
&mplementation 0uide of the associated development systems. The reali"ation phase also includes
software enhancements, special progamming, building and e+ecuting test plans, and finally,
signing#off the configured system.
The Forth phase, final preparation phase many crucial tasks remain, such as acceptance testing of
the production system hardware, the completion of end#user training, and plans for transfer to the
production system.
Fifth and The final phase is Go Live and Support . $uring this phase, items such as service level
agreements and help#desk procedures are established and tested. The conclusion of this phase is the
hand#over to the operations and monitoring staff.
Suar&
*n this topic, you revie&ed the basics of the ASAP methodology. !ou learned that the ASAP
methodology is fully integrated into SAP Solution Manager, and Accelerated SAP roadmaps
provide content, tools, and expertise from thousands of successful implementations.
!ou also learned that there are several roadmaps available to the customer, the most popular being
the *mplementation +oadmap. 2inally, you learned that the *mplementation +oadmap has five
phases3 Pro%ect Preparation, Business Blueprint, +eali4ation, 2inal Preparation, and 8o /ive >
Support.
SAP Solution Manager as Toolset $or Ipleentation
About This Topic
This topic introduces you to the use of SAP Solution Manager as a tool for implementation of SAP
solutions.
Business Exaple
Pro%ect progress managers are responsible for several areas of an implementation pro%ect, from
re(uirements gathering and definition to configuration and testing. #oordination of these activities
demands one toolset. SAP Solution Manager supports &ou through each phase o$ &our project1
$ro planning to testing and hand2over to operations3
Objective!s"
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• *dentify pro%ect management features of the SAP Solution Manager
• /ist the various elements of the *mplementation +oadmap
• *dentify the features of the Business Blueprint transaction in an SAP Solution Manager
system
• /ist the most commonly used components &ithin the #onfiguration transaction of the SAP
Solution Manager
Project Manageent in SAP Solution Manager
The ASAP *mplementation +oadmap provides a &or0 brea0do&n structure that can be used to plan
and trac0 the underlying activities and tas0s of the implementation? ho&ever, it is not meant to be
characteri4ed as a pro%ect management tool. *n fact, there are lin0s to Microsoft Pro%ect from the
roadmap, allo&ing a pro%ect manager to do&nload the entire structure into an MS Pro%ect plan.
Each phase of the roadmap provides a list of general pro%ect management activities, such as pro%ect
team status, scope management, training plan management, and so on.
Eleents o$ the Ipleentation .oadap
Audio Transcript
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This screen describes the various elements of the &mplementation /oadmap. These elements are the
roadmap structure, the viewing area and the attachment area.
As the graphic illustrates, the oadmap Structure is located on the left#hand side of the screen and
gives the pro'ect a list of items that outlines what to do and when to do it.
The vie!ing"te#t area , on the upper right side of the screen, displays procedural guides,
prere%uisite information, and deliverables of the highlighted structure items. inally, the attachments area on the lower right#side of the screen displays various items, such as
accelarators, issues, supplemental documentation, and pro'ect team members responsible for the
tasks listed in the roadmap structure.
The main elements of the *mplementation +oadmap are3
• +oadmap structure
• =ie&ing6text area
• Attachments area
The roadap structure gives the pro%ect team a list of &hat to do and &hen to do it. This appears
on the left$side of the screen displayed. The roadmap structure can be filtered by roles so that each
team member can focus only on those items re(uiring their attention.
The viewing4text area, on the upper right$side of the screen, displays procedural guides,
prere(uisite information, and deliverables of the highlighted structure items on the left$side of the
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screen.
The attachents area on the lo&er right$side of the screen displays various items, such as
accelerators, issues, and supplemental documentation. *n this area you can also carry$out various
tas0s, such as assigning pro%ect team members and trac0ing the status of the highlighted item in the
roadmap structure.
0eatures o$ the Business Blueprint There are several features of a Business Blueprint transaction. 5e &ill focus on the follo&ing
features3
• Blueprint structure
• Business scenarios
• Business process groups
• Associated items
• Blueprint document
Each $eature has a direct ipact on the other. /et9s ta0e a closer loo0 at these features and ho&
they relate.
Business Blueprint 0eatures
Audio Transcript
The $usiness $lueprint Structure is displayed on the left side of the screen. This structure isdeveloped in the business process workshops. All re%uirements are recorded and associated with a
structure item. The content used to establish the structure is found in the 2usiness Process
/epository.
The business structure displayed on this screen is based on $usiness Scenarios. The business
scenarios are defined first. Then, supporting business process groups are chosen from the 2usiness
Process /epository, based on those scenarios.
n the right side of the screen, associated items are available to support the line#items in the
structure on the left. Additional features, such as pro'ect documentation, transaction assignments
and graphical flow of processes are also available.
nce the blueprint structure is finali"ed, the blueprint document can be generated and becomes the
3master plan4 for the reali"ation phase of the pro'ect.
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The Business Blueprint structure is displayed on the left side of the screen. This structure is
developed through the business process &or0shops? all re(uirements gathered are recorded and
associated &ith a structure item. The content used to establish the structure is found in the
#entral repository for components of SAP Solution Manager solutions. These components can be3
• Structure elements3 organi4ational units, master data, processes and process steps
• Assignments to structure elements such as transactions or *M8 activities
Business Process +epository -BP+.
The business structure displayed on this screen is based on a business scenario. The business
scenarios are first defined, and then supporting business process groups are chosen from the BP+
based on those scenarios.
These decisions are based upon the activities outlined in the Business Blueprint phase of the
*mplementation +oadmap, &here &or0shops are organi4ed &ith the purpose of defining the
business process needs of the pro%ect.
n the right side of the screen, associated ites are available to support the line items in the
structure on the left. Additional features such as pro%ect documentation, transaction assignments,
and graphical flo& of processes are also available.nce the blueprint structure is finali4ed, the blueprint docuent can be generated and becomes
the 'master plan' for the reali4ation phase of the pro%ect.
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Coponents o$ the Con$iguration Transaction
The purpose of the #onfiguration transaction is to use the Business Blueprint structure to configure
*M8 ob%ects in your development system. @ere is a list of the most commonly used componentsavailable in the #onfiguration transaction3
• Pro%ect documentation
• Transaction assignments
• #onfiguration of *M8 ob%ects
• )evelopment items
• Test cases
• 8raphics
• Training materials
0unctions o$ Blueprint Con$iguration
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and
• /e#use of e+isting testing material
This figure sho&s the components of the testing &or0flo&, from the building of test plan to the
execution of the test cases &ithin the plan to the analysis of results.
The benefits of the testing features include3
• +educed time for test preparation and execution
• Single point of access to complete system landscape
• #entral storage of testing material and test results
• +e$use of existing testing material
Suar&
This topic focused on the various tool sets available in SAP Solution Manager. !ou revie&ed the
ma%or pro%ect management features such as lin0s to Microsoft Pro%ect and a &or0 brea0do&n
structure. !ou also learned about features of the *mplementation +oadmap, such as the roadmap
structure and the accelerators area. 2inally, you revie&ed the ma%or features of both the Blueprint
and #onfiguration transactions.
SAP Solution Manager as a Toolset $or Operations and
Continuose Iproveents
About This Topic
The operations section of the SAP Solution Manager is the point of access to SAP support services,
including remote services, on$site services, self$services, and best practices documents. Based on
your solution configuration, recommendations for these services are triggered dynamically. The
SAP Solution Manager is the delivery platform for services delivered as part of your maintenance
agreement &ith SAP.
This topic &ill introduce you to the functions available through Solution Manager that can help
manage, support, and optimi4e the productive environment. 2eatures such as solution monitoring,
Service )es0, and #hange +e(uest Management 5(hange /e%uest Management means (omponent
of SAP Solution Manager used to manage SAP Solution Manager pro'ects 5maintenance,
implementation, template, and upgrade6 from top to bottom8 starting with change management and
pro'ect planning, through resource management and cost control, to physical transports of changes from the development environment into the productive environment.6 are defined.
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Business Example
Pro%ect progress has successfully reached the 8o /ive stage of the implementation, and hand$over
to the operations staff is forthcoming. *T managers re(uire a single, comprehensive tool to help
them effectively implement and manage solutions &ithin multiple system landscapes.
Estimated time to complete this topic3 7< minutes
b%ective-s• )escribe the concept of Solution Monitoring using the SAP Solution Manager
• Explain the capability of the service des0 features in SAP Solution Manager
• )escribe some advanced features of the SAP Solution Manager
SAP Solution Manager #uring Productive Operations
Audio Transcript
nce we have a live production system, Solution Manager takes on the role of a central system that
integrates tools such as system monitoring, business process monitoring and the help desk.
Solution Manager is a powerful tool because it is your gateway to SAP Support. 2ased on your
solution configuration, Solution Manager automatically triggers recommendations for services
such as remote consulting, self#services, and best practice documents.
!e)ll e+amine these features in more detail.
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• #ustomer9s 'central system'
• #ustomer9s @elp )es0
• #ustomer9s lin0 to SAP Services and Support
Solution Monitoring
Audio Transcript
The increasing number of &T solutions is a growing challenge for the administration team in a
computer center. As a result, computer center managers demand a monitoring method that is
centrali"ed 5with all information in one tool6, yet can be e+tended to cover new components.
&nstead of classic system monitoring of individual system components, we now talk about solution
monitoring, where entire business processes can be monitored across multiple components. This
concept is reali"ed through the following three monitoring sections within the SAP Solution
Manager8 2usiness Process Monitoring, (entral System Monitoring, and Service 9evel
Management.
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The continually increasing number of *T solutions and components is a gro&ing challenge for the
administration team in a computer center. The number of components has increased from &hat &as
re(uired &ith SAP +67 -including SAP instances, database, hard&are, and operating system to
include an ever$gro&ing range of technologies. As a result of this development, computer center
managers demand a monitoring method that is centrali4ed -&ith all information in one tool, yet can be extended to cover ne& components.
*nstead of classic system monitoring of individual system components, &e no& tal0 about Solution
Monitoring, &here entire business processes can be monitored as a &hole across multiple
components. This concept is reali4ed through the follo&ing three monitoring sections &ithin the
SAP Solution Manager3
Business Process Monitoring
:. +eal$time monitoring &ith a focus on the graphical display of business processes based on
the #omputing #enter Management System -##MS
S&ste Monitoring+ Central S&ste
. Administration and real$time monitoring based on the #omputing #enter Management
System -##MS
Service 'evel Manageent
7. #ontinuous monitoring based on SAP Early5atch Alert
Monitoring .ecoendations
1se Service /evel Management in the SAP Solution Manager to lay the foundation for setting up
the correct procedures for monitoring of your SAP solution. The recommended techni(ue is to
define an explicit monitoring concept for central system monitoring using the #omputing #enter
Management System -##MS in con%unction &ith the SAP Solution Manager. This form of system
monitoring, that starts &ith monitoring all business$process$relevant system components, is 0no&n
as the inside$out approach. The complementary outside$in approach involves using tools from third$
party manufacturers. To achieve comprehensive monitoring, SAP recommends using bothapproaches simultaneously.
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Service #es5 0eatures
Audio Transcript
The service desk offers a complete infrastructure for running a solution#wide support organi"ationat your site.
eatures of the service desk include8
• a &essage handling process
• a (ustomer solution database
• S)P *otes &anagement
• Solution &anager +iagnostics
o& that &e have tal0ed about some of the features of solution monitoring, &e &ill loo0 at another
component of the SAP Solution Manager3 Service )es0. The service des0 offers a complete
infrastructure for organi4ing and operating a solution$&ide support organi4ation at your site.
2eatures include3
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Message handling process
• End users can create messages that automatically collect system and context data. An
interface for third$party messaging tools is also included.
Custoer solution database
• Allo&s customer to build a history database for future troubleshooting
Managing SAP 6otes
• *ntegrated notes search from the SAP Service Mar0etplace, as &ell as the ability to
implement the notes via the SAP ote Assistant
Solution Manager diagnostics
• Provides all functionality to centrally analy4e and monitor a complete SAP solution
Change .e7uest Manageent
After revie&ing the features of the Service )es0, let9s examine some of the more advanced features
of SAP Solution Manager. T&o commonly used advanced features are #hange +e(uest
Management and Solution Manager )iagnostics.
#hange +e(uest Management, as part of the SAP Solution Manager, integrates service des0
functionality for managing change re(uests. The processes supported by #hange +e(uestManagement include urgent corrections for implementing fast and direct changes in the productive
environment, and maintenance cycle activities such as regular releases and implementation,
upgrade, or template pro%ects.
Solution Manager #iagnostics
A 0ey re(uirement for efficient and safe support of *T solutions is the ability to perform root cause
analysis &ith speed and efficiency. Solution Manager diagnostics provides all functionality to
centrally analy4e and monitor a complete SAP solution. *t also reduces the time needed to train asupport consultant in root cause analysis.
Suar&
This topic revie&ed the Solution Manager functions that help manage, support, and optimi4e the
productive environment. The features included solution monitoring and the service des0. !ou also
learned about advanced features of solution manager such as #hange +e(uest Management and
Solution Manager )iagnostics.
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Module Suar&
This product provided an overvie& of SAP Solution Manager. !ou revie&ed the uses of SAP
Solution Manager, such as allo&ing customers to integrate their SAP Solutions and manage other
components, including the SAP Service )es0. !ou also learned that the ASAP methodology is fullyintegrated into SAP Solution Manager, and Accelerated SAP roadmaps provide content, tools, and
expertise from thousands of successful implementations.
!ou learned about the ma%or features of both the Blueprint and #onfiguration transactions and ho&
you can use these features to develop your o&n customi4ed structure. 2inally, you revie&ed the
features included in solution monitoring and the service des0 and ho& these features help manage,
support, and optimi4e the productive environment.