Form 4.17-A-04 Rev B

AUDITOR TURTLE DIAGRAM

PROCESS: AUDITOR:

AUDIT DATE: AUDIT SITE:

INPUT OUTPUTCustomer gets?

Input Requirements Output Requirements

MEASURE HOWSupport Processes - Who helps and how?

WHAT WHO

Customer wants?

What are the inputs that determine what the process should produce?

What output criteria are used to determine what should have been produced has been produced?

Procedures/Control Documents

Process Name/Description

Process steps/Activities1.______________________2.______________________3.______________________4.______________________

Form 4.17-A-04 Rev B

Probing Questions?Process Champion CAR Reqd?

1 What are the targets for the KOIs for this process? (5.4.1)1a Is the process champion aware of the performance of this process?1b How are we performing to this target?1c What are the trends? (8.4.1)1d Are action plans assigned to goals not met? (8.5.1.1)1e Other:

2 Have there been any corrective actions assigned to this process since the last audit? (8.5.2)2a If corrective actions have been assigned, have actions been taken to prevent the problem from recurring?2b Are there any trends in the corrective actions? (program, product type, activity) (8.4.1)2c Other:

3 What training is required for personnel detailed in the WHO box? (6.2.1, 6.2.2, 6.2.2.2)3a Who determines competence?3b Other:

4 What are the procedures/documents that help to control this process?4a Can employee access instructions?4b Other:

55a5b5c Other:

66a6b6c Other:

77a7b7c Other:

F-U Questions?

Form 4.17-A-04 Rev B

F-0011-024 (Rev 3) 4 of 4 Form 4.17-A-04

INPUT OUTPUT

Input Requirements Output Requirements

MEASURE HOW(Recommend list 3.) Support Processes - Who helps and how? (Recommend list 4.)

AUDITOR TURTLE DIAGRAMProbing Questions

WHAT (Recommend list 2.) WHO (Recommend list 2.)

What materials, equipment and/or other resources are required to � complete this process?

Has the process owner been identified? � What other staff members and/or suppliers are involved in the process? �

This may include other departments and/or support processes. Have the required skills been identified?� How does the company ens�

Customer wants? (Recommend list 1.) Customer gets? (Recommend list 1.)

What are the inputs that determine what the process should produce? (Recommend list 2.) What output criteria are used to determine what should have been

produced has been produced? (Recommend list 2.)

Include any Customer/Internal/Governmental and � Regulatory Requirements

What documentation is being created when � this process is completed?

Does this output create an input into another � process?

What measuring tools are used to monitor the effectiveness of this � process? (Metrics, KOI's)

How is continual improvement of this process ensured?�

Have support processes been identified?� Have linkages to support processes, procedures and methods �

been established?

Procedures/Control Documents (Recommend list 3.)

Is this process properly documented? � What Work Instructions and/or Forms are affected by this Process?� Are records appropriately stored and maintained?�

Process Name/ Description

Has the process been properly defined?

Process steps/ActivitiesWhat are the most important

steps in completing this Process?