8 D8D
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STM Quality Limited
8 Disciplines
A typical form is used for the 8D approach to problem solving
CORRECTIVE ACTION FORM QC19
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QC19 ISSUE 4 DATED 06/11/02
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STM Quality Limited
8D Problem Solving
By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence.
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Define the problem.
Build a team.
Have we seen the problem before?
What evidence of the problem is available?
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D2. Build a Team
Once a problem has been bought to our attention, a team must be formed to tackle the problem.
Ideally, this will be a team of people with a variety of skills and knowledge related to the problem.
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STM Quality Limited
D3. Containment Action
Do we have stocks that need sorting?
Are we still manufacturing parts with the problem?
Will the actions that we take cause other problems?
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STM Quality Limited
Has the cause of the problem been identified?
Is there more than one cause?
Did we refer to the F.M.E.A.?
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STM Quality Limited
D5. Verify the Root Cause
Are we sure that the root cause has been properly identified?
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STM Quality Limited
D6. Corrective Action
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STM Quality Limited
© STM Quality Limited
STM Quality Limited
D8. Congratulate the Team
Have we identified each individual team members contribution to solving the problem?
Have we acknowledged and appreciated the efforts involved?
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STM Quality Limited
You may be called upon to help solve a problem.
Understanding the 8D approach will help in tackling future problems.
BIRMINGHAM STOPPER
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