8th association information management conference grenoble, france,- 21/23 may, 2003
DESCRIPTION
Perception of e-administration versus ICT attitude/aptitude A statistical exploratory study Diego Cardona UNESCO Chair Scholarship http://members.tripod.com/Diego_Cardona [email protected]. 8th Association Information Management Conference Grenoble, France,- 21/23 May, 2003. - PowerPoint PPT PresentationTRANSCRIPT
Perception of e-administration versus ICT attitude/aptitude
A statistical exploratory study
Diego CardonaUNESCO Chair Scholarship
http://members.tripod.com/[email protected]
8th Association Information Management Conference
Grenoble, France,- 21/23 May, 2003
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Table of Content
• Introduction• Theoretical Framework• Research Problem• Methodology• Results and Discussion
– Data Description– Factor Analysis– Cluster Analysis
• Conclusion
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Motivation
• Colombian engineer, MBA• Consultant in information systems with IADB, OAS,
UN for Latin-American governments.• PhD at ESADE, Barcelona, Spain as UNESCO
scholarship holder.• “The ICT at the G2C Relation. Comparative
Evaluation Between Colombia and a Second Latin American Country of the Electronic Tax Payment Service”.
Introduction
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
General Data
• Area of 1,139,000 square kilometers• More than 40 million inhabitants (02)• PCI US$2,110 (01)• GDP grew by 8.6%. (90’s)
– http://www.dnp.gov.co
• HDI 62/162 (01)– http://www.undp.org/hdr2001/
• NRI 59/82 (03)– http://www.weforum.org/site/homepublic.nsf/Content/
Global+Competitiveness+Programme%5CReports%5CGlobal+Information+Technology+Report+2002-2003+-+Readiness+for+the+Networked+World#index
• GCI 56/80 (02)– http://www.weforum.org/site/homepublic.nsf/Content/
Global+Competitiveness+Programme%5CReports%5CGlobal+Competitiveness+Report+2002-2003#GCI%20Rankings
• PCI 52/102 (02)– http://www.tilac.org/ipc_2002.htm
• e-gov Index 32/198 (02)– http://www.insidepolitics.org/egovt02int.PDF
Introduction
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Electronic State
• Is related to the ICT application • Creates innovation in the internal and external relations of the government with:
– Other governmental agencies
– Their own employees
– The business
– The citizens
• Affects the organization and function of government with regard to:– Access to the information
– Services delivery
– Dealings accomplishment
– Citizen participation
• Searches to optimize the use of resources for the accomplishment of the governmental objectives
• Its implementation implies the transit by a series of phases, not necessarily consecutives
• Is a way, not an aim in itself.
Theory
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
e-State FrameworkTheory
e-Governance
e-Administration
e-Government
http://www.unpan.org/e-government/Benchmarking%20E-gov%202001.pdf
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Behavior MeasurementsTheory
Behavior
Personal beliefsabout outcomes
Personal beliefsabout referents
Attitude towardthe behavior
SubjectiveNorm
IntentionRelative importance
Fishbein, M. & Ajzen, I (1980)Understanding Attitutes and Predicing Social Behavior,, Prentince Hall
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Problem Statement
Identify if there is a statistical relation between the citizen ICT attitude/aptitude and his perception of e-administration.
Problem
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Process
• Measure the active variables– Cross-sectional directed survey in a representative sample
(360), selected probabilistically, stratified, by conglomerates with equal selection probability, assuring a maximum sample error of ±3,16, for a confidence level of 95.5% and P=Q.
• Confirm the subjacent constructs– Factor Analysis
• Generate groups of citizen– Cluster Analysis
• Identify the existing relation among constructs– Hypothesis Testing
Methodology
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Active Variables
• (PC) Do you have a PC at home?• (Internet) Do you have Internet connection?• (Hours) How many hours a week, on average, are you
connected to Internet?• (Pages) How many government Web sites do you know?• (New) As soon as there's something new, regarding
ICT, on the market, it must be used• (Use) The services offered in these sites must be used
consistently• (Relation) Due to the services offered in these sites your
relation with the government has improved• (Service) The services offered in these sites are excellent
Methodology
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Illustrative Variables
• (Code) Students code• (Age) Age• (Gender) Gender• (Status) Socioeconomic status• (Center) University where you are studying now• (Area) Education area you are identified with• (Education) Highest finished education level
Methodology
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Response RateResults
39,5% 60,5%
No
Yes
Internet
83,9 %
16,1 %
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Multivariate Assumptions
• Normality
• Homoscedasticity
• Linearity
• Reliability
• Enough cases
Results
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
AptitudeResults
Yes72,5%
No27,5%
PC
Yes62,2%
No37,8%
Internet
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Attitude
Average internet use; 10 hours/weekThey know between 4 and 5 Internet government sites
Results
0
20
40
60
80
100
120
140
160
New
Use
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
PerceptionResults
0
20
40
60
80
100
120
140
160
180
200
Service
Relation
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Demographic
Average Age 28 years
Results
Male47,8%
Female52,2%
Gender
0
20
40
60
80
100
120
140
160
Low average Average Average high High High high
Socio-Economical Status
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
EducationResults
High school5,3% Tech
19,4%
Professional70,6%
Postgraduate4,7%
Level
0
10
20
30
40
50
60
Andes Externado Javeriana Grancolombiano
Engineering
Economy
Bussines
Law
Other
Area & Center
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Factor AnalysisResults
Proclivity Interest
Aptitude Attitude Perception
PC Internet Time New Sites Use Service Relation
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Cluster AnalysisResults
1. (+,+,-) 11,1% People apt to use technology with favorable attitude and with negative e-administration perception
2. (+,-,+) 33,3% People apt to use technology with negative attitude and positive e- administration perception
3. (-,-,-) 13,1% People not apt to use technology with negative attitude and with negative e- administration perception
4. (-,-,+) 14,7% People not apt to use technology with negative attitude but with positive e- administration perception
5. (+,+,+) 13,1% People apt to use technology with favorable attitude and with positive e- administration administration perception
6. (+,-,-) 14,7% People apt to use technology with negative attitude and negative e- administration perception
eng. Diego Cardona - [email protected]
Introduction Theory Problem Methodology Results Conclusion
Conclusion
For the Colombian case, there is a clear statistical relation between the citizen
ICT attitude/aptitude and his perception of e-administration.
The perception of e-administration is mainly driven by citizen ICT
attitude/aptitude.
Conclusion