content · 9. surveying, mapping and gis techniques in planning - introduction to surveying and its...
TRANSCRIPT
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2
Content
Course
No:
Name of the Programme Page
Number
01 Strategic Planning 1-2
02 Development Planning 3-4
03 Basic Project Management 5-6
04 Successful Meeting Techniques 7
05 Managing Time for Optimal Results 8
06 Effective Supervision 9-10
07 Change Management 11-12
08 Competency Based Interviewing 13-14
09 Creativity and Innovative Thinking 15-16
10 Problem Analysis Tools 17-18
11 Decision Making 19
12 Leading Team for Effective Results 20-21
13 Effective Team Building 22-23
14 Conflict Resolution 24-25
15 Disaster Management 26-27
16 Coaching Practices 28-29
17 Event Management 30-31
18 Stress Management 32-33
19 Establishment Code & PSC Rules 34-35
3
20 Workshop on preparation of Annual Performance Report 36-37
21 English for Administrative Purposes 38-39
22 Office Management & Productivity Improvement 40-41
23 Formal Inquiry 42
24 Disciplinary Procedure 43-44
25 Keeping Minutes 45-46
26 Salary Conversion 47-48
27 Pension 49-50
28 Managing Personnel Files 51-52
29 Office Equipment Use & maintenance 53-54
30 Maintaining Disciplines in workplace 55-56
31 Capacity Building for Minor Staff 57-58
32 Basic Financial Management for Non- Finance Managers 59-61
33 Public Procurement Management 62-63
34 Budgeting for Non- financial Managers 64-65
35 Managing Stakeholder Engagement 66-68
36 Store Management 69-71
37 Public Financial Management 72-74
38 Internal Auditing 75-77
39 Selling for Non – sales Officers 78
40 Computer Based Accounting (New Cigars) 79-80
41 Payroll 81-82
42 Assets Management –
Public Sector 83-84
43 Public Sector Financial Reporting (Accrual Base) 85-86
4
44 Administrative Law and Commercial Law 87
45 Information & Communication Technology 88-89
46 Database Management 90
47 Basic Computer 91-93
48 Power Point 94-95
49 Artificial Intelligence & Innovative Thinking 96-97
50 Productivity Certificate Course 98-99
51 7S Concept 100-101
52 Knowledge Management 102-103
53 Green Productivity 104-105
54 Lean Productivity 106-107
55 Public Speaking Techniques 108-109
56 Effective Communication 110-111
57 Training of Trainers 112-114
58 Customer Care 115-116
59 Public Speaking &
Presentation Skills 117-118
60 Building Positive Attitudes 119
61 Environmental Management 120-121
62 Solid Waste Management 122-123
63 Drug Prevention and Counseling 124-125
64 TOT – Drug Prevention 126-127
65 Handling & maintaining Fire excavating equipment 128-129
66 Customer Care 130-131
67 Safety Driving and Vehicle maintenance 132-133
68 Occupational Safety & Health 134-135
5
69 Tamil Language 136
70
Official Language Programme –
Tamil Level I
Tamil Level II
English
137-138
71 Induction Training 139-140
72 Introduction to Yoga Concept 141
73 Experience Sharing Field Visit 142
74 Immerging Leaders 143-144
75 Drug Prevention Programme 144-145
76 Training Programme on Entertainment and Relaxation 146
77 Mindfulness 147
78 Experience Sharing 148
79 Prevention of Non Communicable Diseases 149-150
80 Training Programme Organized on special request 151
81 Hanzard Report Preparation 152
82 Residential Training Programme on Surveying and Leveling 153
83 Property Valuation 154
84 Serveyor plan Analysis 155
85 Formalizing Post Monitoring evaluation process of
development programmes 156
86
Train officers to Promote Entrepreneurial Skills and Business
Opportunities of Medium and Large Scale Dairy Farm
Entrepreneurs
157
87 Coir Related New Designs 158
88 Glaze Earthenware 159
89 Pallu Designs weaving 160
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90 Dobi Designs 161
91 Dumbara Designs 162
92 Theoritical Background of Rural Development 163
93 Concrete Technology and its New Trends 164
94 New trends in building Constructions 165
95 Progress management in the Field of Fiscal and Construction 166
96 Training on the pre – school teacher’s manual activity based
process
167
97 Basic Computer 168-169
98 Capacity Building 170
99 Feed back programme 171
100 Institute Management 172
101 Ayurvedic Physical Purification methods 173
102 Ethics for Ayurvedic Minor Staff 174
7
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior Managers
Strategic Planning
Course No. 01
Name of the
Course Strategic Planning
Aim Enhancing competencies on the formulation of vision,mission, goals
and objectives and strategic plan.
Objectives By the end of the program, participants will be able to;
1. enhance skills on the preparation of vision,mission, goals and
objectives;
2. gain knowledge and understanding on strategic planning and its
practices;
3. develop skills on the preparation of strategic plan.
Target Group:
Public sector senior level managers in North Western
Province
Duration:
One (1) day
Core Areas
1. Preparing for the
Strategic Planning
Process
2. Initiating the Strategic
Planning Process
3. Developing the Strategic
Plan
4. Executing the Plan
Content
1. Preparing for the Strategic Planning Process
- Set the parameters for the strategic planning process,
- Establish a committee & strategic planning
committee
- Gather operational data
2. Initiating the Strategic Planning Process
- Develop a Vision Statement
- Develop a Mission Statement
- Performing SWOT Analysis
- Assess Internal and External Environments
3. Developing the Strategic Plan
- Prioritize what the Strategic Plan will address
- Set goals and objectives
- Develop strategy for achieving goals
- Draft the Strategic Plan
4. Executing the Plan
- Assign responsibility and authority
- Establish a monitoring system, assessment activities
Key learning points
Skills & Competency Development
1. Ability to develop vision, mission, goals and objectives.
2. Ability to assess internal and external environments.
3. Acquire knowledge on Strategic Planning process.
4. Acquire skills in preparation of Strategic Plans.
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Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
Note: SWOT stand for- Strengths, Weaknesses, Opportunities, Threats
9
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers involved in Planning
Development Planning
Course No. 02
Name of the
Course
Development Planning
Aim Enhancing participants’ competencies on theoretical knowledge on
development planning, applications and practices.
Objectives By the end of the program, participants will be able to;
1. define concepts of development planning
2. identify and explain steps of planning cycle
3. improve knowledge and understanding on types of planning
4. improve skills of sub-national level planning
Target Group:
Officers involved in Planning Sectors in North
Western Province
Duration:
Three (3) days
Core Areas
1. Introduction to planning
& national planning
2. Sectoral Planning
3. Macro planning &
Macro planning
techniques
4. Perspectives on
community development
planning
5. Importance of Data &
Information in planning
6. Introduction to Physical
Planning
7. Environment concerns in
planning
8. PRA & RRA Techniques
9. Surveying, Mapping and
GIS Techniques in
Planning
Content
1. Introduction to planning & national planning
- Introduction to planning
- Types of planning
- Planning approaches
- Planning cycle
- National planning programmes and projects
2. Sectoral Planning
- Definitions to sector
- Sectoral compositions of the economy and changes
- Sectoral planning process
- Sectoral planning and National planning
3. Macro planning & Macro planning techniques
- Economic development plans of Sri Lanka
- Basic Macro planning techniques
4. Perspectives on community development planning
- Definitions tocommunity
- Approaches for community development planning
in Sri Lanka
5. Importance of Data & Information in planning
- Data & information sources
- Socio-economic profile of Sri Lanka
- Importance of data and information in relation to
planning
6. Introduction to Physical Planning
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- Definitions & the concepts of physical planning
- Types of physical planning
- Aspects of physical planning
7. Environment concerns in planning
- Definitions to environment
- Planning and environment
- Elements of environmental planning
- EIA & IEE in brief
8. PRA & RRA Techniques
- What is PRA & RRA?
- PRA & RRA as data collection techniques
- Components of PRA & RRA
- Applications of PRA & RRA
9. Surveying, Mapping and GIS Techniques in
Planning
- Introduction to surveying and its process
- Mapping and types of maps
- Importance of mapping in planning
- GIS as a planning tool
Key learning points
Skills & Competency Development
1. Knowledge on cyclical process of planning;
2. Knowledge on different types of planning
3. Awareness on development planning
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
11
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers involved in Planning
Basic Project Management
Course No. 03
Name of the
Course
Basic Project Management
Aim Improving participants’ competencies on basic principles, concepts and
the process of project management.
Objectives By the end of the programme, participants will be able to;
1. define basic concepts of a project
2. improve knowledge and understanding on components of a project
and project cycle
3. enhance skills of project planning tools
4. gain knowledge in project monitoring and evaluation
Target Group:
Public sector Officers involved in Planning
Duration:
Five (5) days
Core Areas
1. Introduction to project
management and
importance of project
proposal
2. Problem analysis for
project prioritization
3. Developing project ideas
and project objectives
4. Logical Framework
Approach
5. Structure of a project
proposal
6. Preparation of
project plan
7. Budget Estimation for a
Project
8. Project Monitoring and
Evaluation
9. Project Monitoring and
Evaluation
10.Writing of Project
proposals
Content
1. Introduction to project management and importance of
project proposal.
- Defining project
- The project Cycle
- Steps of a project
- Characteristics of a project
- Importance of writing a project proposal
2. Problem analysis for project prioritization
- What is a problem?
- Problem identification
- Techniques for problem prioritization
- Identifying key problems
- Problem Tree Diagram
- Steps to problem tree
3. Developing project ideas and project objectives
- Aspects to be considered in project identification
- Exercise in setting project objectives for choosing
project title
- Characteristics of an objective
- Criteria for setting project objectives
4. Logical Framework Approach
- Developing project objectives and indicators
- Means of verification
- Risks and assumptions
- Logical-frame matrix and logics
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5. Structure of a project proposal
- Project proposal formats
- Different types of formats
- Different components of a format
6. Preparation of project plan
- Construction of WBS
- Construction of a work plan
7. Budget Estimation for a Project
- What is budget?
- Required information for the preparation of a budget
- The Best Practices in Budget Preparation
- Why budget is important for a project?
8. Project Monitoring and Evaluation
- What is project monitoring and evaluation?
- Components of Monitoring and progress reviewing plan
- Preparation of M&E plan
9. Writing of Project proposals
Major learning points
Skills & Competency Development
1. Knowledge on project cyclical process
2. Ability to identify the major components of a project proposal
3. Skills in the preparation of a plan for a development project
4. Skills in writing project proposals
No of participants:
Minimum – 20, Maximum – 40
Venue:WTI
13
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior Managers
Successful Meeting Techniques
Course No. 04
Name of the Course Successful Meeting Techniques
Aim To help managers to get the most from the meetings they chair/attend.
Objectives By the end of the programme, the participants will be able to:
1. acquire a common understanding of the roles and expectations
within effective meetings.
2. establish the best structure for conducting their meetings.
3. develop skills in conducting effective meetings.
Target Group:
Public Sector Senior level Managers in North
Western Province
Duration:
One (1) day
Core Areas
1. Principles and roles
within effective
meetings
2. Principles and roles
within effective
meetings
3. Managing participation
4. Reviewing meetings
5. Action plan
Content
1. Principles and roles within effective meetings
- Types of meetings
- Characteristics and structure of effective
meetings
- Role of chairperson, facilitator, minute taker and
attendees
2. Principles and roles within effective meetings
- Meeting agenda
- Scheduling the agenda items
- Managing attendance
- Achieving the desired results
3. Managing participation
- Natural roles people play in meetings
- Focusing on different behaviors
- Participation management techniques
- Using questions to manage participation
4. Reviewing meetings
- Meetings review methods
Key learning points
Skills & Competency Development
1. Knowledge on principles and roles in conducting meetings
2. Recognizing and managing the effect of different behaviors on meetings
3. Knowledge of the methods of reviewing meetings.
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
14
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior level Managers
Managing Time for Optimal Results
Course No. 05
Name of the
Course Managing Time for Optimal Results
Aim
Improving competency of public officials on effective time management
for enhancing service delivery.
Objectives By the end of the programme participants will be able to;
1. gain knowledge on prioritization and identify priorities
2. identify time wasters
3. develop skills to set S.M.A.R.T. goals and objectives.
4. enhance skills for planning works
Target Group:
Public Sector Senior level Managers in North
Western Province
Duration: One (1) day
Main Subject areas
1. Why need time management
2. Identifying time wasters
3. Time management techniques
Content outline
1. Why need time management
- Significance,
- Global trends
- Organizational complexity
2. Identifying time wasters
- From you
- From others
3. Time management techniques
- Setting S.M.A.R.T. goals
- Activity log
- Scheduling,
- Prioritizing,
- Techniques for getting organized
Key learning points
1. Ability to prioritize requirements
2. Improved skills of setting S.M.A.R.T. objectives
3. Knowing where time is spent most
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
15
Note: S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Effective Supervision
Course No. 06
Name of the
Course Effective Supervision
Aim Improving skills, confidence and general management abilities.
Objectives By the end of the programme, participants will be able to;
1. define clear expectations for team members
2. set S.M.A.R.T. goals for team members that motivate & inspire
dedication
3. learn effective ways of assigning work that's modified according to
each employee & situation
4. develop approaches to conducting formal feedback sessions
5. understand the ways of providing informal, constructive feedback
6. Establish conflict resolution strategies
Target Group:
Public sector Senior & Middle level managers in
North Western Province
Duration:
One (1) day
Core Areas
1. Setting Expectations
2. Setting Goals
3. Assigning Work
4. Degrees of Delegation
5. Implementing Delegation
6. Providing Feedback
7. Managing your Time
8. Resolving Conflict
9. Tips for Special
Situations
10. A Survival Guide for the
New Supervisor
Content
1. Setting Expectations
- Defining the requirements
- Identifying opportunities for improvement and
growth
- Setting verbal expectations
- Putting expectations in writing
2. Setting Goals
- Understanding cascading goals
- Setting S.M.A.R.T. goals
- Helping others set goals
3. Assigning Work
- General principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
4. Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial supervision
- Level Three: Complete independence
5. Implementing Delegation
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- Deciding to delegate
- To whom should you delegate
- Providing instructions
- Monitoring the results
- Troubleshooting delegation
6. Providing Feedback
- Characteristics of good feedback
- Feedback delivery tools
- Informal feedback
- Formal feedback
7. Managing your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using routines to simplify your work day
8. Resolving Conflict
- Using a conflict resolution process
- Maintaining fairness
- Seeking help within the team
- Seeking help outside the team
9. Tips for Special Situations
- What to do if you've been promoted within the
team
- What to do if you're leading a brand new team
- What to do if you're taking on an established
team
10. A Survival Guide for the New Supervisor
- Ask the right questions of the right people
- Keep learning!
Key learning point
Skills & Competency development
1. Abilities of defining clear expectations, set S.M.A.R.T. goals for team members that
motivate & inspire dedication
2. Being equipped with the skills of identifying effective ways of assigning work that's
modified according to each employee & situation
3. Understanding of ways of providing informal, constructive feedback
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue:WTI
Note: S.M.A.R.T Stand for - Specific, Measurable, Achievable, Realistic, Time bound
17
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Change Management
Course No. 07
Name of the
Course Change Management
Aim Enabling managers to gain clear insights effectively motivating people
through corporate culture and organisational changes.
Objectives By the end of the programme, participants will be able to;
1. appreciate the impact of organisational changes on people
2. identify ways to lead and motivate people through cultural and
organisational changes
3. develop skills for effectively communicating changes and cope
with changes
Target Group:
Public sector Senior & Middle level managers in
North Western Province
Duration:
One (1) day
Core Areas
1. The rationale for
managing change
2. Change management
principles
3. Emotional responses to
changes
4. Reasons for changes and
Building momentum
Content
1. The rationale for managing changes
- Experiencing changes
- Impact of changes on standards
2. Change management principles
- Learning from past experiences of changes
- Key principles of managing changes
3. Emotional responses to changes
- Costs of failing to deal with people’s needs &
concerns
- Identifying our own response to changes
- DREC change curve
4. Reasons for change and Building momentum
- Responding to resistance
- Communicating for change
- Driving momentum
- Change management strategies
Key learning points
Skills & Competency Development
1. Awareness in change and change management.
2. Knowledge of emotional response to change and compelling reasons.
3. Building change-resilient culture.
Methodology: Interactive lectures, group activities, presentations
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No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
Note:DREC stand for
DREC helps you understand the key phases that people usually experience when they go
through change.
Denial – at this stage, the individual does not believe they have a problem.
Resistance – the person accepts they have a problem but doesn’t believe anything can be
done about it. They can even become angry about suggestions that they need to change.
Exploration – the individual accepts that there is a need to change and starts to explore the
options for resolving the issue at hand. This is a more positive stage than the previous two.
Commitment – the client decides on a plan of action to fix the problem and acts on it.
Source: https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec,
visited on 08.08.2018
19
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Competency Based Interviewing
Course No. 08
Name of the
Course Competency Based Interviewing
Aim Enhancing participants’ skills, knowledge and confidence in recruiting
and selecting the right team member for the job
Objectives By the end of the programme, participants will be able to;
1. use competency based interviewing techniques
2. evaluate and group data according to a competency
3. make objective selection decisions
Target Group:
Public sector Senior & middle level managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Competency Based
Interviewing
2. Structuring competency
based interviews
3. Acquiring evidence –
questioning & listening
skills
4. Conducting a competency
based interview
5. Making the selection
decision
Content
1. Competency Based Interviewing
- understanding competencies
- Competency frameworks
- Benefits to organization and people
2. Structuring competency based interviews
- Format and techniques
- WASP interview structure
- Preparing the candidate
- Time and structure for exploring each competency
- Competency based interview guide
3. Acquiring evidence – questioning & listening skills
- CARL questioning method
- Handling candidate responses to questions
- Observing candidate behavior and recording
responses
- Summarizing candidate responses
4. Conducting a competency based interview
- Practicing skills of interviewer, note taker and
observer
5. Making the selection decision
- Evaluating and rating evidence
- Using a rating scale
- Recommending the next stage in the selection process
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Key learning points
Skills & Competency Development
1. Being equipped with skills to conduct a competency based interview by using
CARL and WASP models.
Methodology: Interactive lectures, group activities, Role Play
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
Note: WASP stands for- Welcome, Ask, Supply, Part
CARL stands for – Challenge faced, Actions took, Results achieved, Lessons learned
21
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Creativity and Innovative Thinking
Course No. 09
Name of the
Course Creativity and Innovative Thinking
Aim To provide managers with simple creative thinking techniques to generate
ideas and solve problems at work.
Objectives By the end of the programme, participants will be able to;
1. identify causes making people naturally creative.
2. improve creative skills
3. use creative thinking techniques to generate ideas for improving
working areas
Target Group:
Public sector Senior & Middle level managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Benefits of using a
creative approach
2. Recognizing the
difference between
creativity & innovation
3. Breaking through
thought patterns and
assumptions
4. Enabling creativity
5. Methods and tools for
generating ideas
6. Logical versus lateral
thinking
7. Creative problem solving
8. Applying the learning
Content
1. Benefits of using a creative approach
2. Recognizing the difference between creativity&
innovation
- Understanding the cycle of innovation
3. Breaking through thinking patterns and assumptions
- Recognizing left and right brain theory
- How to identify creativity of a person?
4. Enabling creativity
- Simple methods and techniques to develop
creativity
- Identifying ways to further develop creative
thinking
5. Methods and tools for generating ideas
- Brainstorming or Blue Sky thinking session
- Reverse brainstorming
- Sort cards or mind maps
- Sticky notes/Metaplanning technique
- Identifying when best to use each idea
generation technique
6. Logical versus lateral thinking
- Recognizing the differences between lateral
and logical thinking
- Appreciating one’s strength
7. Creative problem solving
- Creative problem solving techniques
- Using the problem checklist, “Go Wild” and 5
Whys
- Applying to work related problems
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8. Applying the learning
- Turning creative ideas into action
Key learning points
Skills & Competency Development
1. Exposure to using creativity in solving issues pertaining to personal and official domains.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
23
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Problem Analysis Tools
Course No. 10
Name of the
Course Problem Analysis Tools
Aim Enhancing problem analysis competencies to bring about effective
results for an organization.
Objectives By the end of the programme, participants will be able to;
1. define major concepts of problem and problem analysis,
2. identify and use tools for problem analysis
3. enhance skills to use different tools of problem analysis
Target Group:
Public Sector Senior & Middle Level Managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Introduction to problem
analysis
2. Problem identification
and prioritization
3. Five Whys and Problem
Tree diagram
4. Fishbone diagram/Cause
and Effect diagram
5. Force Field Analysis
6. Pareto analysis/diagram
7. SWOT Analysis
8. Decision making based
on problem analysis
Content
1. Introduction to problem analysis
- Definitions of problems - Significance of analyzing problems - Problem analysis tools
2. Problem identification and prioritization
- Identify problems faced by the community - Prioritize identified problems
3. 5 Whys and Problem Tree diagram
- How to use 5 Whys - Construction of a problem tree
4. Fishbone diagram/Cause and Effect diagram
- Application of Fishbone diagram for problem
analysis 5. Force Field Analysis
- What is the effect? - Brainstorming for identification of causes - Draw Fishbone with causes
6. Pareto Analysis/Diagram
- Basic elements of Pareto Chart - Gather data to be analyzed - Sort data from largest/highest to
smallest/lowest - Perform analysis steps - Produce 2-axis graph from the resulting
analysis - Recolor and emphasize appropriate portions
of the graph depending on audience - Publish completed Pareto Chart
7. SWOT Analysis
24
- Identification of Strengths, Weaknesses,
Opportunities and Threats on the scenario. 8. Decision making based on problem analysis
Key learning points
1. Understanding the different problem analysis tools and their applications.
2. Being equipped with the skills in the application of different tools of problem
analysis.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
25
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Decision Making
Course No. 11
Name of the
Course Decision Making
Aim To equip participants with effective decision making skills
Objectives
By the end of the course, participants will be able to;
1. enhance the participants’ knowledge in the decision making process
2. enhance effective decision making skills
3. understand various stakeholders in the decision making process
Target Group:
Public sector Senior & Middle level managers in
North Western Province
Duration:
Two (2) days
Core areas
1. Importance of decision making in
management process
2. Decision making models
3. Participatory approach to decision
makeup
Content outline
1.Importance of decision making in management
process
- Decision Making in managerial process
- Nature of the decisions in the public service
2. Decision making models
- Steps in the rational decision makeup
model
3. Participatory approach to decision makeup
- Other theory of decision makeup
- Participatory decision makeup
- Modern thinking on decision makeup
Key learning points:
1. Decision making in management process
2. Decision makeup models
3. Participation in decision making
Methodology:
• Lectures, Discussions & Exercises
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
26
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Middle Level Managers
Leading Team for Effective Results
Course No. 12
Name of the
Course Leading Team for Effective Results
Aim
To manage a team efficiently and effectively with the understanding of leader’s
responsibility.
Objectives By the end of the programme, participants will be able to;
1. gain greater understanding of responsibilities of a leader
2. create and maintain an efficient, effective and motivated team.
3. maximize team performance by understanding human behaviour
focusing on the needs of the individual and the team.
4. Improveability to communicate with the team and customers.
5. strengthen techniques for managing performance of the team.
Target Group:
Public sector middle level managers in North Western Province
Duration:
Two (2) days
Core Areas
1. Leadership
2. Motivation
3. Social styles of leaders
4. Relationship Management
5. Communication Techniques
6. Decision making, delegation
and problem solving:
7. Performance Management
Content
1. Leadership
- The principles of leadership
- How to lead and influence others
- Types of power leaders possess
- Techniques for improving power
- Attributes of effective leaders
- Who does the leader serve?
2. Motivation
- Principles of motivation.
- Motivation techniques to use with team
- Factors affecting motivation
3. Social Styles of leaders
- Styles and its impact on leadership
- The behavioural style of others
- Dimensions of assertiveness that affect leadership
styles
- Style observation rules
4. Relationship Management
- Building productive relationships
- Techniques of influence
- Conflict management concepts
- Techniques for building rapport with different
personalities
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- The various styles of conflict management and
their applications in the work place
5. Communication techniques
- Effective listening skills
- The concepts and importance of communication
- Preferred communication channels, methods and
styles
- Verbalizing expectations in a clear manner
- Breaking down barriers to create effective
communications
6. Decision making, delegation and problem solving
- Decision making elements
- Making decisions with confidence.
- S.M.A.R.T. outcomes criteria
- Delegation principles
- Proven problem solving approaches
- Common pitfalls in effective decision making
7. Performance Management
- Effective Performance Management
- Leaders’ responsibilities for evaluating,
reprimanding and counselling staff
- Preparing for performance management
discussion
- Conducting performance management
discussions
- Evaluating performance expectations
- Reprimanding and counselling sessions
Key learning points
Skills & Competency Development
1. Ability to motivate teams efficiently and effectively.
2. Leadingmembers efficiently and effectively for effective results of an organization.
Methodology: Interactive lectures, group activities, presentations and discussions
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
28
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers in Health, Education & Agriculture Sectors
Effective Team Building
Course No. 13
Name of the
Course
Effective Team Building
Aim To make employee work as a team for achievement of organizational
objectives
Objectives By the end of the course participants will be able to;
1. Describe the team-building process (Forming, Storming,
Norming, and Performing).
2. Identify several team-building models.
3. Explain the basic behavioral styles and how to manage each.
4. Demonstrate effective listening skills.
5. Rephrase blunt wording for better communication.
6. Identify team strengths and opportunities for improvement.
Target Group:
Public sector Officers in Health, Education &
Agriculture Sectors in North Western Province
Duration: Two (2) days
Core Areas
1. Joining forces: what makes a
team
2. The Communication
Jungle: understanding different
communication styles
3. Listening skills: focusing for
better teamwork
4. Better questions, better answers:
skills for eliciting
communication
5. Rephrasing for better
relationships
6. Difficult personalities and
difficult situations: dealing with
dysfunction
Content
1. Joining forces: what makes a team
- What makes a group of people a team
- What great teams look like?
- How great teams act?
- Problems that teams often encounter
- Dysfunctional behavior that can sabotage a
team
2. The communication jungle: understanding
different communication styles
- People’s styles and understanding team’s
preferences.
- Using business training works’ signature
diagnostic tool.
- The Communication Jungle, participants
identify their behavioral styles and those of
their teammates in order to adjust for better
communication.
3. Listening skills: focusing for better teamwork
- Listening skills and their importance in team
communication.
- Working through an activity that demands
strong listening skills
29
4. Better questions, better answers: skills for
eliciting communication
- How to ask open-ended and closed questions
- When to use each for better team
communication.
5. Rephrasing for better relationships
- How to use language so that it will be better
received in conversations and in writing.
6. Difficult personalities and difficult situations:
dealing with dysfunction
- Ways to deal effectively with difficult
personalities,
- Team dysfunction, and tough situations.
Key learning points
Skills & competencies
1. Being equipped with team building technique
2. Knowing the ways of team dysfunctions and overcome issues.
Methodology: Lectures, Case Studies, Exercise, Group Activities and Presentations
No of participants:
Minimum – 20, Maximum - 40
Venue:WTI
30
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Middle Level Managers
Conflict Resolution
Course No. 14
Name of the
Course Conflict Resolution
Aim Enhancing competencies to apply conflict resolution techniques and
strategies to manage conflicts in the workplace.
Objectives By the end of the course, participants will be able to:
1. define confrontation and their role in managing conflict in the
workplace.
2. identify their preferred style/s in influencing others and managing
conflict.
3. demonstrate their skills in resolving conflict and confrontation.
4. develop a plan to apply and enhance their communication skills in
the workplace to address existing conflicts.
Public sector Middle level managers in North
Western Province
Duration: Two (2) days
Core Areas
1. Current strategies for handling
conflicts in the workplace
2. Conflict styles
3. Process for managing conflicts
4. Influencing and assertiveness
styles
5. Conflict resolution activities
6. Action plan and reflection
Content
1. Current strategies for handling conflicts in the
workplace
- Defining confrontation
- Identifying where you focus your attention
and energy
- Role of managing conflicts in the
workplace
- Current conflict resolution strategies
- Presentation, practice sessions in pairs with
co-coaching, facilitated group review
2. Conflict styles
- Thomas Kilmann Conflict Mode Instrument
- Recognising different styles of conflict
- Recognising your own preferred way of
dealing with conflicts
- Identifying the impact of different conflict
styles
- Presentation, individual questionnaire and
reflection, small group exercise and review
3. Process for managing conflicts
- Crosby’s Conflict Process
- Reviewing different stages of the conflict
31
process
- Recognizing contributions and potential
conflict management strategies to change
outcome
- Presentation, individual reflection and pairs
exercise, group review
4. Influencing and assertiveness styles
- The wheel of influencing
- Non-verbal elements of influencing
- Stating wants
- Using consequences
- Suggesting and proposing ideas
- Giving feedback
- Adapting to the situation with integrity
- Presentation, pairs exercise and practice,
facilitated group review
5. Conflict resolution activities
- Testing out the use of current and new
confrontation management strategies
- Practice sessions in pairs or trios, facilitated
group review
6. Action plan and reflection
- Review of learning and action plan, course
feedback
- Individual reflection and action plan
exercise, facilitated group review
Key learning points
1. Being equipped with strategies for handling conflicts in the workplace
2. Understanding conflicts, influencing and assertiveness styles
Methodology: Interactive lectures, group activities, presentations and discussions
No of participants:
Minimum – 20, Maximum - 40
Venue:WTI
32
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior & Middle Level Managers
Disaster Management
Course No. 15
Name of the
Course
Disaster Management
Aim Upgrading knowledge and understanding on disasters, disaster
management and its practices
Objectives By the end of the program, participants will be able to;
1. improve knowledge on the overview of disaster management
2. identify and assess disaster risks
3. prepare a disaster plan
4. develop an effective process for preparedness planning to
improve disaster response and recovery activities
Target Group:
Public sector Senior & Middle Level Managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Global, National and Local
disaster risk situation
2. Basic concepts & terminology
used in disaster management
3. Overview of disaster
management
4. Hazard, Vulnerability &
Capacity Assessment
5. Disaster risk reduction
practices
6. Significance of early warning
systems in disaster
management
7. First Aid and techniques of
first aid
8. Disaster preparedness planning
and emergency response
9. Climate change scenario and
adaptation measures
10. Landslides and land slide
mitigation
Content
1. Global, National and Local disaster risk situation
- Introduction to disaster management
- Global scenario
- National and local disaster situations
2. Basic concepts & terminology used in disaster
management
3. Overview of disaster management
- What is disaster and hazard?
- Basic concepts & terminology used in disaster
management
- Disaster cycle
4. Hazard, Vulnerability & Capacity Assessment
- Hazards and vulnerability
- Capacity assessment
5. Reduction practices of disaster risks
- Practices of disaster management
- Process of risk reduction
- Approaches and procedures
- Community participation
6. Significance of early warning systems in disaster
management
- Introduction to early warning
- Early warning systems in Sri Lanka
33
- Significance of early warnings
7. First aid and first aid techniques
- Introduction to first aid
- Steps to follow
- First aid techniques
8. Disaster preparedness planning and emergency
response
- Disaster preparedness
- Disaster response
- Preparedness and response planning
9. Climate change scenario and adaptation measures
- Global scenario of climate change
- Effect of climate change
- Climate change adaptation measures
10. Landslides and landslide mitigations
- Landslides situation and its impact in Sri Lanka
- Responsibilities and responsible organizations
Key learning points
Skills & Competency Development
1. Understanding various disasters and their consequences. 2. Dealing with disasters
3. Exposure to adaptation measures
Methodology: Interactive lectures, group activities, simulation activity
discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
34
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Managerial Level Officers
Coaching Practices
Course No. 16
Name of the
Course
Coaching Practices
Aim To equip managers with skills, knowledge and confidence to coach
individual team members in order to improve their performance and
confidence.
Objectives By the end of the programme participants will be able to;
1. define coaching and explain the differences among training,
mentoring and counseling.
2. understand the role of a coach and link between coaching and
performance
3. understand the GROW Model and adapt it to coaching situations
4. use coaching techniques
Target Group:
Public Sector Managerial Level Officers in North
Western Province
Duration:
Two (2) days
Core Areas
1. Defining coaching
2. Role of a coach
3. Active and reflective
listening skills
4. Questioning techniques
5. Using the GROW model
6. Coaching practice
7. Setting stretching goals
Content
1. Defining coaching
- What is coaching?
- Differences between coaching and other
development approaches
2. Role of a coach
- The roles, skills and attributes of a successful
coach
- Key principles of coaching
- Coaching as a motivational tool
- Identifying coaching opportunities
Active and reflective listening skills
- Active listening
- Summarizing, paraphrasing
- Reflecting back
3. Questioning techniques
- Different types of questions
- Use of open questions
- Identifying various ways people learn
4. Using the GROW Model
- Summary of the GROW Model
- Examples of relevant questions using the
GROW Model
- Selecting your key questions
5. Coaching practice
35
- Coaching others
- Receiving coaching
- Observing coaching techniques in practice
6. Setting stretching goals
- Getting the balance right with stretching goals
- Setting and challenging others with their
goals
- Using other coaching models
Key learning points
Skills & Competency Development
1. Opportunity to practice the GROW Model. Self - awareness in others and motivate and
encourage self-responsibility within those being coached.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
Note:
The GROW Model is a simple yet powerful framework for structuring your coaching or
mentoring sessions.
GROW stands for:
• Goal.
• Current Reality.
• Options or Obstacles
• Will or Way Forward
• Reference: https://www.mindtools.com/pages/article/newLDR_89.htm
36
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Non Managerial Officers
Event Management
Course No. 17
Name of the
Course
Event Management
Aim To equip the participants with skills to manage events efficiently and effectively
Objectives By the end of the module, participants will be able to;
1. gain knowledge and understanding the ways of planning of an
event/official gathering/public gathering
2. acquire the basic skills of efficient implementation of an
event/official gathering/public gathering
Target Group:
Public sector Non Managerial Staffs in North Western Province
Duration:
Two (2) days
Core Areas
1. Introduction to events,
planning & controlling
2. Creating event Master
Plan
3. Essentials of event
implementation
4. Developing and
implementation of a case
study
5. Hands-on public event
management
6. Media Coverage- special
reference to a specific
event
7. Overcome of challenges
faced by event mangers
8. Evaluation of group
presentations and
feedback
Content
1. Introduction to events,planning& controlling
- Introduction to events and event management
- Type of events
- Get started event planning
- Framework of an event
- Stages of an event
2.Creating Event Master Plan
- Developing Event Goals and Objectives
- Organizing a team
- Setting a date
- Branding the event
- Drafting a Master Plan
- Determination of administrative processes
- Identifying and establishing partnerships &
sponsorships
- Creating a publicity plan
- Estimating a budget
- Determine the evaluation process
3.Essentials of event implementation
- Agenda setting
- Checklist
- Official protocol
- Seating arrangements
- Traffic plan
- Emergency plan
37
- Winding session
4.Construction and implementation of a case study
- How to plan a District CoordinatingCommittee
meeting/Research Symposium/Foundation-laying
Ceremony (as a part of module assessment)
5.Hands-on public event management
- Site seeing/participation of a public event
preparation
6.Media Coverage- special reference to a specific event
- Sharing experience and Media coverage of a
special event
7.Overcome challenges faced by event mangers
- Professional aspects of modern event
management
8.Evaluation of group presentations and feedback Key learning points
Skills & Competency Development
Being equipped with skills to manage events efficiently and effectively
Methodology:
Interactive lectures, group activities, presentations and discussions No of participants:
Minimum – 20, Maximum – 40 Venue: WTI
38
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Stress Management
Course No. 18
Name of the
Course
Stress Management
Aim Enhancing competencies of managing participants’ stress and balance
their work life.
Objectives By the end of the programme, participants will be able to;
1. assess and analyze the symptoms, causes and effects of personal
and other stressors in order to implement appropriate stress
management techniques.
2. monitor effectiveness of stress management techniques and revise
to meet current needs.
Target Group:
Public sector All Groups in North Western Province
Duration:
One (1) day
Core Areas
1. Advantages and
disadvantages of work-
related stresses
2. What is stress/stressors
and controls
3. Recognising the signs
and symptoms of stress
4. Stress management
toolkit
5. The legal case for
dealing with work-
related stress
6. Skills of an effective
Stress Manager
Content
1. Advantages and disadvantages of work related stresses
- Impact and costs of stress on the organisation
- Benefits of tackling workplace stress
2. What is stress/stressors and controls
- An introduction to stress awareness
- The fight or flight response
- Is all stress bad for you?
3. Recognising the signs and symptoms of stress
- The four sources of stress – emotional, mental,
physiological and behavioural
- The long term effects of stress
- Identifying a personal stress map
4. Stress management toolkit
- Review of current stress management techniques
being used by the group
- Coping strategies and tips for managing stress
5. The legal case for dealing with work-related stress
- The legal obligation of the employer to reduce work-
related stress
- 5 Steps to Risk Assessment
6. Skills of an effective Stress Manager
- Critical role of the line manager
- Stress management skills and competencies
39
Key learning points
Skills & Competency Development
1. Information on current stress management techniques and evaluate personal
relevance.
2. Practice specific techniques, track effectiveness and revise to meet personal
preferences.
3. Create an adaptable stress management plan for academic success incorporating
selected techniques.
Methodology: Interactive lectures, group activities, field visits, discussions and
presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
40
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Establishment Code and PSC Rules
Course No. 19
Name of the
Course Establishment Code and PSC Rules
Aim To equip participants with regulations in Establishment Code and Procedural
Rules of Public Service Commission.
Objectives By the end of the programme, participants will be able to;
1. enhance the knowledge on Procedural Rules of PSC
2. improve the knowledge on the Establishment Code
3. enhance knowledge and skills on Application of Establishment
Code and Procedural Rules of PSC
4. expand the knowledge in Disciplinary Procedures
5. develop skills in conducting preliminary investigations and
preparation of charge sheets
6. improve knowledge of conducting formal inquiries
Target Group:
Public sector All Groups in North Western Province
Duration:
Five (5) days
Core Areas
1. Application on
procedural rules of
PSC
2. Application on
Establishment Code
3. General conduct and
discipline
4. Disciplinary
authority
5. Conducting
preliminary
investigations
6. Preparation of
charge sheets
7. Conducting formal
inquiries
Content
1. Application on procedural rules of PSC
- Appointments
- Confirmation
- Release of a public officer from the public service
- Re-employment
- Retirement
- Transfers
2. Application on Establishment Code – 1
- Chapter vi
- Chapter viii
- Chapter ix
- Chapter x
- Chapter xi
- Chapter xii
- Chapter xiii
- Chapter xiv
3. Application on Establishment Code - 2
- Chapter xv
- Chapter xvi
- Chapter xvii
- Chapter XVIII
- Chapter XIX
- Chapter XX
- Chapter XXI
41
- Chapter XXII
- Chapter XXIII
4. Application on Establishment Code – 3
- Chapter XXV
- Chapter XXVI
- Chapter XXVII
- Chapter XXVIII
- Chapter XXIX
- Chapter XXX
- Chapter XXXI
- Chapter XXXII
- Chapter XXXIII
- Chapter XXXVI
5. General conduct and discipline & Disciplinary Authority
- Definitions of discipline and misconduct
- Chapter XLVII of the E-code
- Constitutional provisions
- Gazette notifications related to power delegation to
PSC
6. Conducting Preliminary-Investigations
- How to synthesize and analyzing data and
information
- Reporting formats
7. Preparation of Charge Sheets
- Matters arising out of the preliminary investigation
report
- E-code provisions
- Main elements of charge sheets
- Drafting charges sheets
- How to synthesize and analyzing data &information
- Reporting formats
Key learning points
Skills & Competency Development
1. Ability to manage investigation with the proper understanding of Establishment Code and
procedural rules of PSC.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
42
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Secretaries Chief Accountants, Accountants, Directors and
Assistant Directors
Workshop on preparation of Annual Performance Report
Course No. 20
Name of the
Course
Workshop on preparation of Annual Performance Report
Aim To provide knowledge & skill in preparation of Annual Performance Report
for provincial Institutions
Objectives By the end of the programme, participants will be able to;
1. Understand the necessity of Annual Performance Report for all
Institutions.
2. understand the meaning and objectives of Annual Performance Report
and it’s contents
3. understand the pre process of planning of Annual performance Report &
Procurement plan
4. familiarize with relevant formats of Action Plan and Procurement Plan
5. prepare institutional Annual Performance Report with all contents
Target Group:
Public Sector Secretaries Chief Accountants,
Accountants, Directors and Assistant Directors in
North Western Province
Duration:
One (1) day
Core Areas
1. Planning Process
2. Guidance, requirements,
prescribed formats
3. Key Performance
Indicators
Content
1. Planning Process
- Vision, mission, goals, objectives & main activities
of provincial Ministries/ Departments
- Sub activities with relates to main activities
- Annual Targets/quarterly performance targets
2. Guidance, requirements, prescribed formats
- Past year performance
- Treasury guidelines/circulars
3. Key Performance Indicators
- Monitoring of performance plan & procurement plan
- Monitoring of cash flow plan
- Resources availability including Human Resources
Management
Key learning points
43
1. Skills & Competency Development of Planning
2. Usage of Performance report as a monitoring and controlling tool.
3. Statement of Accountability & tool of Performance Evaluation
Methodology: Lectures, Discussions and Group Activities
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
44
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Managerial & Non Managerial Officers
English for Administrative Purposes
Course No. 21
Name of the
Course English for Administrative Purposes
Aim Enhancing English language competency for use in administrative
purposes.
Objectives By the end of the course,
1. Participants should be able to write formal letters for official
purposes
2. Participants should be able to deliver basic presentations.
3. Participants should be able to produce basic reports in given
situations
Target Group:
Public sector Managerial & Non Managerial Officers
in North Western Province
Duration:
Five (5) days
Core Areas
1. Introduction to
Business Letter writing
2. Language of Business
Letters
3. Writing Business
Letters
4. Introduction to
Business Memos
5. Language of Business
Memos
6. Writing Business
Memos
7. Introduction to Fax
Messages
8. Language of Fax
Messages
9. Introduction to Report
Writing
10. Language of Report
Writing
11. ReportWriting
12. Introduction to
Presentations
13. Language of
Presentations
Content
1. Introduction to Business Letter writing
- Sub skills in letter writing
- Types of formal letters
- Formats of Business Letters
2. Language of Business Letters
- Different openings and closings
- Asking for and giving information - Good/bad/general news
- Giving deadlines & warnings
- Tone and style
3. Writing Business Letters
- Writing letters on given situations
- Reviewing of language and style
- Common errors in writing
4. Introduction to Business Memos
- Formats of memos
- Type of memos
- Public Sector Middle Level Managers
- Public Sector Middle Level Managers
- Different openings &closings
- Grammatically writing
- Tone & pitch
5. Language of Business Memos
- Writing memos on given situations
- Review of language & Style
6. Writing Business Memos
- Writing memos to Boards
- Language of board memos
45
7. Introduction to Fax Messages
- Formats of faxes
- Type of faxes
- Grammatically writing faxes
- Language functions in faxes
- Tone & style
8. Language of Fax Messages
- Writing fax messages on given situations
- Review of language and style
9. Introduction to Report Writing
- Basic guidelines to report writing
- Formats of reports
10. Language of Report Writing
- Grammar of report writing
- Language functions in report writing
- Tone and style of language
- Language of conclusions & recommendations
11. ReportWriting
- Report writing on given situations
- Language review
- Assignments
12. Introduction to Presentations
- Type of presentations
- Designing of presentations
- Handling stress & anxiety
- Presentation structures
- Audience analysis
13. Language of Presentations
- Delivery techniques
- Different Postures
- Question handling
- Politically correct language use
Key learning points
Skills & Competency Development
1. Ability to write business letters, memos and faxes
2. Improved skills on report writing
3. Being equipped with skills of application of English language for administrative
purpose.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
46
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Managerial & Non Managerial Officers
Office Management and Productivity Improvement
Course No. 22
Name of the
Course
Office Management and Productivity Improvement
Aim Improving knowledge and understanding on the application of techniques of
productivity in office management.
Objectives By the end of the programme, participants will be able to;
1. improve knowledge on basic management and office systems
2. understand productivity concepts and its applicability in office
management
Target Group:
Public Sector Managerial & Non-Managerial Officers
in North Western Province
Duration:
Five (5) days
Core Areas
1. Overview of office
management
2. Evolution and future
challenges of office
management
3. Development of managerial
skills
4. Document management
5. Simplifying office system
and work measurement
6. Basic concepts of
productivity
7. Managing QC
8. Knowledge management
9. Productivity and office
management
Content
1. Overview of office management
- Introduction to management
- Managerial functions and processes
2. Evolution and future challenges of office management
- Evolution of management
- New trends in office management
3. Development of managerial skills
- Essential office management skills
- Role of a manager in the public service
4. Document management
- Principles of office system
- Documentation and document management
5. Simplifying office systems and work measurements
- Simplifying office systems
- Work measurements
6. Basic concepts of productivity
- Basic concepts of productivity
- Productivity tool kit
7. Managing QC
- Principles of quality circles
- Functions of quality circles
8. Knowledge management
- Concepts of KM
47
- KM cycle
9. Productivity and office management
- Productivity applicability in office system
Key learning points
Skills & Competency Development
1. Knowledge on basic management and office systems
2. Awareness of managerial skills
3. Appreciation of the link between productivity and office management
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
48
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Managerial & Non Managerial Officers
Formal Inquiry
Course No. 23
Name of the Course Formal Inquiry
Aim To gain comprehensive knowledge about the Disciplinary
procedure in the public sector.
Objectives By the end of the programme, participants will be able to;
1. understand the expected behavior of the public servants in
the workplace.
2. steps of disciplinary procedure. 3. conduct preliminary investigations and formal inquiries.
Target Group:
Public sector Managerial & Non Managerial Officers in
North Western Province
Duration:
Three (3) days
Main Subject areas
1. Acts of misconduct
2. Preliminary
investigations.
3. Charge sheets.
4. Formal inquiries.
5. Appeals.
Content outline
1. Behavioral expectations of public servants
• Acts of misconduct.
• Mild offences.
• Severe offences
2. People’s Rights - Need to be accountable to
people
- Fundamental Rights
3. Conducting preliminary investigations.
4. Drafting charge sheets.
5. Formal inquiries.
6. Disciplinary order.
7. Appeals.
Key learning points:
• Practical experience in,
- Conducting Preliminary Investigations.
- Drafting Charge Sheets
- Conducting Formal Inquiries. Methodology:
• Lectures, Discussions, Exercises, and Role Plays
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
49
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Managerial & Non Managerial Officers
Disciplinary Procedures
Course No. 24
Name of the
Course
Disciplinary Procedures
Aim Perform disciplinary activities property through knowledge and
understanding about rules and regulations in relation to disciplinary
procedure and formal preliminary inquires.
Objectives By the end of the programmer, participants will be able to;
1. obtain knowledge about the constitution and Provincial Council act.
2. understand how to conduct preliminary investigations and preparing
change sheets.
3. comprehend about volume III of establishment code.
Target Group:
Public sector Managerial & Non Managerial Officers
in North Western Province
Duration:
Six (6) days.
Core Areas
1. Constitution, part of the
Provincial Council Act,
Execute disciplinary
powers.
2. Preliminary
investigation.
3. Write reports on
preliminary
investigation.
4. Charge sheet.
5. Weaknesses in handling
the prosecution due to
weaknesses of the
preliminary
investigation reports,
that are identified Public
Service Commission.
6. Conducting preliminary
Investigations.
7. Assessing the reports.
8. Assessing charge sheets.
9. Point out the
Content
1. Constitution, part IV of the Provincial Council Act,
Execute disciplinary powers.
2. Preliminary investigation.
3. Write reports on preliminary investigation.
4. Charge sheet.
5. Weaknesses in handling the prosecution due to
weaknesses of the preliminary investigation reports, that
are identified Public Service Commission.
6. Conducting Preliminary Investigations.
7. Assessing the reports.
8. Assessing charge sheets.
9. Point out the weaknesses in each report.
10. Formal Disciplinary Inquiry.
50
weaknesses in each
report.
10. Formal Disciplinary
Inquiry.
11. Handling the
prosecution.
12. Introduction to
Disciplinary Procedure.
13. Preliminary
investigation.
14. Defending officer and
the role of the defending
officer.
11. Handling the prosecution.
12. Introduction to Disciplinary Procedure.
13. Preliminary investigation.
14. Defending officer and the role of the defending officer.
Key learning points
Skills & Competency development
1. Enable to understand about conduction of preliminary investigations, handling the
prosecution, and issuing charge sheets.
2. Enable to understand the roles of Defending officer, Disciplinary authority, and other
officers involved in disciplinary matters.
3. Enable to understand how to conduct a formal inquiry.
Methodology: Interactive Lectures, Group activities, Discussions and Presentations.
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
51
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Non Managerial Officers
Keeping Minutes
Course No. 25
Name of the
Course Keeping Minutes
Aim
Understanding the role of the minutes taker in the meeting administration
process and to develop practical techniques and skills for keeping minutes
effectively.
Objectives By the end of the programme, participants will be able to;
1. identify actions need to prepare and set up a meeting effectively
2. write and deliver meeting agendas and convening notices
3. understand how to deal with the chairperson
4. take accurate notes during a meeting and convert them into
effective minutes
Target Group:
Public sector Non Managerial Officers in North
Western Province
Duration:
One (1) day
Core Areas
1. Preparing for an effective
meeting
2. Meeting agendas
3. Contributing at the
meeting
4. Writing minutes
5. Practice meeting
Content
1. Preparing for an effective meeting
- Types of meeting
- Duties of a meeting administrator – before,
during and after a meeting
- Understanding the role of the minute taker
- Preparing the meeting room – identifying the
participants
2. Meeting agendas
- Producing agendas and convening notices
3. Contributing to a meeting
- Taking notes
- Supporting the chairperson
- Obtaining clarification assertively
4. Writing minutes
- Formats
- Best practices for keeping minutes
- Timescales
5. Practice meeting
- Contributing agenda item
- Leading agenda point discussion
- Effective minute taking
- Review of notes and preparing minutes
- Converting notes into final minutes
Key learning points
Skills & Competency Development
1. Understanding the role of a minute taker in the meeting administration process.
52
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
53
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Non Managerial Officers
Salary Conversions
Course No. 26
Name of the
Course
Salary Conversions
Aim Develop the knowledge, skills and competencies on salary conversions
in relation to the rules and regulations estipulate in the establishment
code and circulars.
Objectives By the end of the programmer, participants will be able to;
1. introduce the provisions of establishment code regarding salary
conversions.
2. make aware about the circulars issued time to time.
3. introduce salary revision.
Target Group:
Public sector Non Managerial Officers in North
Western Province
Duration:
Three (03) days.
Core Areas
1. Introduce the provisions
stipulated in the
Establishment Code
regarding Salary.
2. Explain chapter VII of
the e.code .
3. General facts.
4. Preparation of salary for
a year, month or a
number of days at a new
appointment/ change
(with practical
exercises.)
5. Salary adjustments at a
salary revision
6. Explain about P.A.C.
9/2004, 6/2006, 6/2006
(iv), 28/2010,3/2016
(with practical
exercises)
7. Salary increments/
Content
1. Introduce the provisions stipulated in the Establishment
Code regarding Salary.
2. Explain chapter VII of the e.code .
3. General facts.
4. Preparation of salary for a year, month or a number of
days at a new appointment/ change
(with practical exercises.)
5. Salary adjustments at a salary revision
6. Explain about P.A.C. 9/2004, 6/2006, 6/2006 (iv),
28/2010,3/2016 (with practical exercises)
7. Salary increments/ incremental credits Acting Salary.
54
incremental credits
Acting Salary.
Key learning points
Skills & Competency development
1. Enable to understand the methods of salary conversion.
2. Enable to understand the methodologies of preparing salary conversions.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 40
Venue: WTI
55
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Non Managerial Officers
Pensions
Course No. 27
Name of the
Course
Pensions
Aim Preparation of pensions without delay
Objectives By the end of the programme, participants will be able to;
1.understand various methods of pensions
2.obtain knowledge to calculate pensions/gratuity
3.have a knowledge of widows’/widowers’ and orphans’ pension
Target Group:
Public sector Non Managerial Officers in North
Western Province
Duration:
Two (02) days.
Core Areas
1. Introduce the civilians to
pension scheme and
contributory pensions
scheme
2. Circulars and enactments
related to implement
civilians’ pension scheme
3. Service periods
considered for retirement
4. Activities to be
performed after retirement
5. Computation of
Pensions/gratuity and
exercises
6. Benefits under civilians
pensions scheme and
compensatory pension
7. Entitlement for death
gratuity /payment
8. Computation of death
gratuity and exercises
9. Widows’,widows and
orphans’ pension fund
Content
1. Introduce the pensions to civilians scheme and
contributory pensions scheme
2.Circulars and enactments related to implement civilians’
pension scheme
3.Service periods considered for retirement
4.Activities to be performed after retirement
5.Computation of Pensions/gratuity and exercises
6.Benifits under civilians pensions scheme and
compensatory pension
7.Entitlement for death gratuity /payment
8.Computation of death gratuity and exercises
9.Widows’,widows and orphans’ pension fund
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Key learning points
Skills & Competency development
1.Enable to understand the methods of pensions.
2.Enable to understand the accurate preparation method of pension.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 40
Venue: WTI
57
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Management Assistants and Development Officers
Managing Personal Files
Course No. 28
Name of the
Course
Managing Personal Files
Aim Develop the knowledge and skills on maintaining personal files in the
office.
Objectives By the end of the programmer, participants will be able to;
1. gain knowledge about maintaining personal files.
2. gain knowledge on the documents to be used in maintaining
personal files.
Target Group:
Public sector Management Assistants & Development
Officers in North Western Province
Duration:
One (01) day
Core Areas
1. Define what is
“ personal files” in
relation to
Establishment code.
2. The particulars and
documents to be
included in a personal
file.
3. The documents to be
maintained in a personal
file.
4. The documents
compulsory at
retirement.
5. Strategies to be
followed to protect and
to keep confidentiality
of a personal file.
6. Internal circulation of
personal files.
7. Other subject matters.
Content
1. Define what is “ personal files” in relation to
Establishment code.
2. The particulars and documents to be included in a
personal file.
3. The documents to be maintained in a personal file.
4. The documents compulsory at retirement
5. Strategies to be followed to protect and to keep
confidentiality of a personal file.
6. Internal circulation of personal files.
7. Other subject matters.
58
Key learning points
Skills & Competency development
1. Give understanding about how to maintain personal files.
2. Make aware on the preliminary documents needed, in maintain personal files.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 40
Venue: WTI
59
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Group
Office Equipment Use and Maintenance
Course No. 29
Name of the
Course
Office Equipment Use and Maintenance
Aim Enabling participants to use and maintain office equipment properly
and maintain such equipment.
Objectives By the end of the programme, participants will be able to;
1. improve knowledge and understanding on basics of electricity
2. gain skills to use office equipment properly.
Target Group:
Public sector PL Group in North Western Province
Duration:
Two (2) days.
Core Areas
1. Use of electricity
2. Office equipment
3. Hand tools and handling
4. Safety and first-aid
Content
1. Use of electricity
- Fundamentals of using electricity
- Care of using electricity in office
environment
2. Office equipment
- Types of equipment
- Care in use
- Common factors in using office equipment
- Advantages of using office equipment
3. Handlingof hand tools
- Type of hand tools
- Hand tools used for office purposes
- Care of handling office equipment
4. Safety and first-aid
- Why safety important in office management?
- Ways accidents happen in an organization
- Safety concerns
- First-aid
Key learning point
Skills & Competency development
1. Ability to utilize office equipment in an effective manner.
60
2. Gain skills in handling hand tools
3. Exposure to first-aid practices
Methodology: Interactive Lectures and discussions
No of participants:
Minimum – 20 Maximum - 40
Venue:
Training Centre - NWP
61
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Group
Maintaining Discipline in Work Place
Course No. 30
Name of the Course Maintaining Discipline in Work Place
Aim Improving knowledge of participants on the disciplinary procedure in
the public sector.
Objectives By the end of the programme, participants will be able to;
1. understand the expected behavior of public servants in their
workplaces.
2. familiarize with the steps of disciplinary procedure.
Target Group:
Public sector PL Group in North Western Province
Duration:
One (1) day
CoreAreas
1. Acts of misconduct
2. Preliminary
investigation
3. Charge sheets
4. Formal inquiries
5. Appeals
Content
1. Behavior expectations of public servants
● Act of misconduct
● Minor offences
● Severe offences
2. Public rights
- Need to be accountable to people
- Fundamental rights
3. Basic knowledge on Preliminary investigations
4. Basic knowledge on Formal inquiries
5. Disciplinary order
6. Appeals
Key learning points:
Practical experience in
● Conducting preliminary investigation
● Framing charges
● Conducting formal inquiries
62
Methodology:
● Lectures, discussions, exercises and role plays
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
63
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Groups
Capacity Building for Minor staffs
Course No. 31
Name of the Course Capacity Building for minor staffs
Aim Enabling participants to discharge duties efficiently and diligently
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge about office systems and mail
2. understand about the relevant chapters of e –code and financial
regulations(promotion, leave, period of probation and loan advances)
3.understand how to use and maintain office equipment
Target Group:
Public sector PL Groups in North Western Province
Duration:
Three (3) days
Core Areas
1.Duties and responsibilities of
the public servants
2.Activities related to office
systems and mail
3.Establishment code and
financial regulations
(promotion, leave, period of
probation and loan advances)
4.Positive thinking
5.Communicative skills
development and public
relations
6.Productity and time
management
7.maintenance and use of office
equipment
Content
1.Duties and responsibilities of the public servants
2.Activities related to office systems and mail
3.Establishment code and financial regulations
(promotion, leave, period of probation and loan advances)
4.Positive thinking
5.Communicative skills development and public relations
6.Productity and time management
7.Maintenance and use of office equipment
Key learning points:
Practical experience in
64
● Conducting preliminary investigation
● Framing charges
● Conducting formal inquiries
Methodology:
● Lectures, discussions, exercises and role plays
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
65
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers
Basic Financial Management for Non-Finance Managers
Course No. 32
Name of the
Course
Basic Financial Management for Non-Finance Managers
Aim To make participants aware of the basics of financial management to
increase confidence in using the basic terminology and accounting principles
of financial management.
Objectives By the end of the programme, participants will be able to;
1. acquire an understanding of the sources of financial information
2. understand the current financial position of the organisation
through the review of key concepts of financial information and
analysing the financial flow trends
3. explore the driving forces behind financial information
4. recognise the importance of cash flow and cash management
5. explore costing concepts and recognise how to controland
determine profit
6. recognize the importance of planning and budgetary controls.
Target Group:
Public sector Senior and middle level managers in
North Western Province
Duration:
One (1) day
Core Areas
1. Mastering basic financial
concepts and accounting
process to develop an
understanding of the sources
of financial information
2. Valuing the key concepts of
financial information and
analysing the financial flow
trends
3. Driving forces behind
financial information
4. Cash flow and cash
management
5. Working Capital
6. Costing
7. Breaking down the barriers
between finance and other
department through planning
and budgetary control
8. Management of cash and its
Content
1. Mastering basic financial concepts and accounting
process to develop an understanding of the sources of
financial information
- GAAP – Generally Accepted Accounting
Principles
- FRS – Financial Reporting Standards
- Accrual versus Cost Accounting
- The ‘Formal’ Management Reports
- Relating the budgets to the balance Sheet and the
P&L
2. Valuing the key concepts of financial information and
analysing the financial flow trends
- Financial reporting
- Preparing financial statements
- The users of management information and
accounts
- Key financial ratios
- Fundamental principles of accounting
3. Driving forces behind financial information
- Free Cash Flow
66
impact on cash cycle
- Revenues, Costs and Capital Expenditure
- The importance of earnings before interest / tax
depreciation and amortisation
- The Profit and Loss Statement
- Principals of capital efficiency ratios
- Return on Capital Employed
4. Cash flow and cash management
- Profit Vs Loss
- The Cash Flow Statement
- Revenue to Free Cash Flow
- Increasing Cash
- Focusing on Pricing
- From Allocation to Absorption
5. Working Capital
- Calculating Working Capital
- The Working Capital Cycle
- Working Capital “culprits”
6. Costing
- The Language of Costs
- Variance Reporting
- The STEEPLE effect
- Capital Budgeting
- Different types of costs
7. Breaking down the barriers between finance and other
department through planning and budgetary control
- The Master Budget and the Budgeting Cycle
- From Static Budgeting to Flexible Budgeting
- Cash and Revenue Forecasting
8. Management of cash and its impact on cash cycle
- Accounting for capital expenditure and fixed
assets
- Capital Expenditure, Fixed Assets and
Depreciation
- Break Even
- Cash Flow Report
Key learning points
Skills & Competency Development
1. Awareness in basic financial management principles relevant to running businesses in an
organization.
2. Knowledge of accounting and costing processes.
3. Ability to use financial information for preparing management reports.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
67
Note:
Definition: STEEPLE
STEEPLE is one of the concepts that are used to analyze the macro-environmental factors
that are used in business analysis. It is an extension of PEST model. STEEPLE is very often
used with the SWOT analysis, which acts as an analysis of internal factors.
STEEPLE stands for:
Social: Social factors include demographics, lifestyle, age groups and education levels etc.
Technological: Factors include the state of the technological advancement and trends in
technology etc.
Economic: It includes economic factors like GDP growth rate, inflation rates, interest rates
set up the central bank etc.
Environmental: It includes weather and climate of the region, the flora and fauna of the
region, etc.
Political: It includes the type of Government that exists and its ideology exhibited by the
various tariffs imposed, incentives given, and the stability of the government etc.
Legal: as the name suggests, the legal factors include whether any law has been broken. E.g.
competition law, Support it protection act etc.
Ethics: the general code of ethics followed by most of the people in the region, and the
tendency of the people to be ethical
Thus with STEEPLE one can very well analyze the various macro external factors to make a
solid case for a strategic decision.
68
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers
Public Procurement Management
Course No. 33
Name of the
Course
Public Procurement Management
Aim Enhancing knowledge and skills of the senior/middle level officials involved
in public procurement process in North Western Province.
Objectives By the end of the programme, participants will be able to;
1. to improve knowledge on salient features in public procurement
process in Sri Lanka.
2. to improve skills on preparation of Standard Bidding Documents
(SBDs), issuance of bidding documents, bid opening and
evaluation of bids.
3. familiarise with recent amendments to the existing procurement
manuals and guidelines
4. familiarise with maintenance of contract files.
Target Group:
Public sector Senior and Middle level managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Introduction To public
procurement guideline and
Manual 2006 and Objectives
of public procurement
2. Role and responsibilities of
BOC, TEC and PC
3. Procurement checklist and
maintenance of contract files
Content
1. Introduction to public procurement guidelines and
Manuals 2006 and objectives of Public
procurement
- What is public procurement?
- How to use guidelines and manuals2006?
- Different categories, types and methods of
procurement
- Key stages of bidding process - Introduction to pre-procurement activities
- Procuring and post procurement activities plan
- Group works and case studies
2. Role and responsibilities of BOC, TEC and PC
- Role of the BOC
- Role of the TEC
- Role of the PC
- Group works and case studies
3. Procurement checklist and maintenance of contract
files
- Procurement checklist and its applicability
69
- Required correspondences in the contract files
- Group works and case studies
Key learning points
Skills & Competency Development
1. Awareness in basic public procurement management guidelines and objectives of
procurement management.
2. Understanding on the roles and responsibilities of BOC, TEC and PC
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
70
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers
Budgeting for Non-Finance Managers
Course No. 34
Name of the
Course Budgeting for Non-finance Managers
Aim Providing participants with the techniques and confidence to manage and
control their budget effectively.
Objectives By the end of the programme, participants will be able to;
1. understand the role and principles of budgeting
2. build confidence in using budgeting tools and techniques
3. appreciate the issues and challenges of financial management from
both “customers” and company’s perspective
4. analyze finance and accounting information
5. appreciate the interdependence of business functions.
Target Group:
Public sector Senior and Middle Level Managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. The Budgeting Pyramid: cash
budgeting to capital
budgeting
2. Introducing the cash budget
3. Introducing the Revenue
Budget
4. Introducing Capital
Budgeting
5. Relating the budgets to the
Balance Sheet and the P & L:
6. The essentials of Working
Capital
Content
1. The Budgeting Pyramid: cash budgeting to capital
budgeting
- The Master Budget and the Budgeting Cycle
- Forecasting techniques
- Cash is not Profit!
2. Introducing the cash budget
- The language of Costs and Costing
- Allocation and apportionment of Costs
- Calculating breaking even
3. Introducing the Revenue Budget
- GAAP, IFRS and Accrual Accounting
- The Income (Profit and Loss) Structure
- Monitoring and reporting the variances
4. Introducing Capital Budgeting
- What is Capital?
71
- The Decision Tree
- Cost Benefit Analysis
- Opportunity Costing
5. Relating the budgets to the Balance Sheet and the P
& L:
- The stakeholders
- The Balance Sheet and P & L
- Introducing key financial ratios
6. The essentials of Working Capital:
- Calculating Working Capital
- The Working Capital Cycle
- Working Capital “culprits”
Key learning points
Skills & Competency Development
1. Familiarity with budgeting practices
2. Knowledge to analyze financial information for decision-making
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
72
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Middle Level Managers
Managing Stakeholder Engagement
Course No. 35
Name of the
Course Managing Stakeholder Engagement
Aim To equip participants with tools to map stakeholder relationships and
engagements.
Objectives By the end of the programme, participants will be able to;
1. analyze stakeholder relationships
2. use stakeholder management techniques
3. assess the impact of stakeholders on outcomes
4. identify tactics to manage conflicts among stakeholders
Target Group:
Public sector Middle Level Managers in North
Western Province
Duration:
Two (2) days
Core Areas
1. Analyze stakeholder
relationships
2. Stakeholder Management
Techniques
3. Influencing outcomes
4. Managing conflicts
Content
1. Analyze stakeholder relationships
- Different categories of stakeholder
- Salience model (legitimacy, power and urgency)
- Influence versus power model (2 x 2 matrix)
- Stakeholder relationship visualization methods
- Influence diagrams (formal decision analysis
techniques)
2. Stakeholder Management Techniques
- "Where are we - versus - where do we need to be"
planning
- Impact analysis (people, processes and systems)
- Gap management planning (what need to do to
convince the stakeholders if to support)
- Stakeholder communication planning techniques
3. Influencing outcomes
- Influencing without authority (Cohen and Bradford
process)
- The application of negotiating techniques in
stakeholder management
- Distributive and integrative negotiation techniques
73
- "The Two Dollar Game": demonstrate potential traps
of negotiation with stakeholders
- Principled negotiating techniques (Harvard
technique)
4. Managing Conflicts
- Sources of stakeholder conflict through the
lifecycle
- Three contrasting attitudes to conflict at work
- The Thomas Kilman conflict model
- "Dealing with Conflict" video presentation
- "The Cancelled Holidays Incident"
- Main group debrief
Key learning points
Skills & Competency Development
1. Understanding of major challenges to stakeholder management
2. Different models of stakeholder and relationship analysis
3. Different stakeholder management techniques
4. Executing influence without authority
5. Art of managing stakeholder conflicts
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
Note:
Cohen and Bradford Process
The influence model was created by Alan Cohen and David Bradford for their book
‘Influence without Authority’1. It comprises six steps:
1. The first step is to “assume that all parties are potential allies”. While this may be a
reasonable assumption in some contexts, a P3 manager will rely on stake holder
74
management to assess stakeholders. This should render any need to make assumptions
obsolete but it can still be useful to assume that an unsupportive, or openly
antagonistic, stakeholder can be turned into a supporter with the right information.
2. Secondly, the model advises that goals and objectives should be clarified. This is
fundamental to P3 management and is what functions such as requirements
management and solutions development are all about.
3. The third step, harks back to stakeholder management and the analysis of stakeholders
in particular. The P3 manager needs to understand why a stakeholder has the attitude
towards the work that they do, and act upon that understanding.
4. A ‘currency’ is what someone values. Some people may be direct beneficiaries of the
project or programme’s benefits. To others it may simply be that they are being paid
to provide a service; some may gain from the experience of being involved in the
work. Currencies are very personal and don’t underestimate their value to others if
they don’t seem valuable to you.
5. This step is about knowing the person who you wish to influence and developing a
relationship of mutual trust.
6. The final step uses what many believe is the most powerful of Cialdini’s ‘six
universal truths’ – reciprocity. Ultimately, most stakeholders are influenced to support
or oppose a project or programme based on what effect it will have on them. If
someone’s support is needed, then hopefully they will receive something in return.
One of the problems with any discussion about influencing is that it can sound manipulative.
While it is important to be able to influence it is also important to act professionally and
ethically.
Cohen, Allan R, and Bradford, David L, (2005), Influence Without Authority, Wiley,
Hoboken, New Jersey.
Reference: https://www.praxisframework.org/en/library/cohen-and-bradford
75
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Middle Level Managers
Store Management
Course No. 36
Name of the
Course Store Management
Aim To impart participants with knowledge and equip with skills to manage
stores effectively and efficiently
Objectives By the end of the programme, participants will be able to;
1. understand the store management process
2. gain skills in managing stores
3. gain skills in controlling inventory
Target Group:
Public sector Middle Level Managers in North
Western Province
Duration:
Two (2) days
Core Areas
1. Store organization
2. Store location, building and
layout
3. Material identification
systems
4. Receiving and inspection
5. Storage systems
6. Preservation of material in
storage
7. Issuance of materials from
the store
8. Stock verification
9. Safety and security
10. Inventory control
11. Store Accounting
12. Store Records
Content
1.Store organization
- Type of stores
- Stages of group development
- Centralized, decentralized stores
- Location of stores
- Store procedures
2.Store location, building and layout
- Site location
- Store buildings
- Principles of building design
- Storage facilities
- Small storehouses
- Storage location systems
- Material handling equipment
76
3.Material identification systems
- Need for coding
- Codification
- Standardization
- Variety reduction
4.Receiving and inspection
- Receipt section
- Organization
- Functions and responsibilities
- Receipt procedure
- Inspection methodology
- Clearing goods and claims
5. Storage systems
- Storage objectives
- Importance of efficient storage
- Storage methods
- Storage equipment
- Stockyards
6. Preservation material in stores
- Deterioration of materials
- Store hygiene
- Preservation measures
7. Issuing of materials from the store
- Authorization
- Indenting for materials
- Order picking
- Procedure of issuing
8. Stock verification
- Need for stocktaking
- Techniques of stocktaking
- Investigation of discrepancies, reconciliation
- Stock adjustment and Write-off
9. Safety and security
- Accidents
- Safety of handling equipment
- Security
- Theft
10. Inventory control
- Need for inventory control
- Economic Order Quantity
- Methods of controlling stock levels
- Selective inventory control
11. Stores Accounting
- Needs for stores Accounting
- Stock valuation
- Valuation of material issuing
- Inventory valuation
12. Store records
77
- Stock cards
- Material Requisition Form
- Store Transfer Note (STN)
- Good Receive Note (GRN)
- Gate Pass
- Material Return Note (MRN)
Key learning points
Skills & Competency Development
1. Organizing a small storehouse
2. Knowledge in storage system
3. Skills to handle stores
4. Skills to control stocks
5. Knowledge on different stock cards using in a store
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
78
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior / Middle level Officers & Non Managerial Officers
Public Financial Management
Course No. 37
Name of the
Course Public Financial Management
Aim Enhancing participants’ competencies on theoretical and practical
aspects of public financial management.
Objectives By the end of the program, participants will be able to;
1. gain understanding on the Statutory and Institutional
arrangements to exercise control over Public Finance.
2. acquire knowledge on the Powers and Functions of the Minister
of Finance and the Treasury Operations.
3. identify the Powers and Functions of Chief Accounting Officer,
Revenue Accounting Officer and Accounting Officer
4. make aware on Powers and Functions of the Auditor General
and other related matters.
5. acquire knowledge on the Government Budgeting Process and
Expenditure Control.
6. acquire knowledge on the Government Procurement Procedure.
7. acquire knowledge on the Treasury Operations and Cash
Management and other related matters.
8. acquire knowledge on important sections of Financial
Regulations
9. improvethe knowledge on the Structure, Functions and
Activities of Divisional Secretariats and related matters.
10. improve skills in computations relating to the Concept of Time
Value of Money
Target Group:
Public sector Senior / Middle level Officers & Non
Managerial Officers in North Western Province
Duration:
Three (3) days
Core Areas
1. Legal and regulatory
framework of public
finance
2. Powers and functions of the
Minister of Finance and the
treasury; fiscal governance
and management
3. Chief accounting officer,
revenue accounting officer
and accounting officer
Content outline
1. Legal and regulatory framework of public finance
- Constitutional provisions
- Parliamentary control
- Other legal and regulatory framework of Public
Finance in Sri Lanka including COPE and
COPA
2. Powers and Functions of the Minister of Finance
and the Treasury; Fiscal Governance and
Management
79
4. Auditor general – his
powers and functions
5. Government budget and
expenditure control
6. Government procurement
procedure
7. Treasury operations and cash
management; role of central
bank and external funding
8. Financial regulations
9. Structure, functions and
activities of divisional
secretariats with special
emphasis on public
financial management
10. The concept of time value
of money
- Consolidated Fund and its operation
- Meaning and Method of Appropriation
- Powers and Functions of the Minister of
Finance
- Powers and Functions of the Treasury
- Warrants and Impress
- Fiscal Governance and Management
- Budget Outturn and Financial Management
Reforms
3. Chief Accounting Officer, Revenue Accounting
Officer and Accounting Officer
- Appointment of Chief Accounting Officer,
- Revenue Accounting Officer and Accounting
Officer and their Powers and Functions.
- Delegation of Authority
4. Auditor General – his Powers and Functions
- Internal Audit and the concept of Value for
Money Audit
5. Government Budget and Expenditure Control
- Importance of Public Expenditure Planning and
Management
- Identification of Organizational Objectives and
Functions
- Formulation and Finalization of Annual
Estimates of Revenue and Expenditure
- Variation of approved Estimates of Expenditure
- Application of Virement Procedure
- Management of Public Sector Cadre
- Supplementary Estimates
6. Government Procurement Procedure
- Procurement of Goods, Services and Works
- Composition, Appointment, Powers and
Functions of Tender Boards and Technical
Evaluation Committees
- Tender Evaluation Procedure
- Management of Donor Funded Projects
7. Treasury Operations and Cash Management; Role
of Central Bank and External Funding
- Treasury Operations
- Single Account and Cash Flow Management
- Role of Central Bank and External Funding
8. Financial Regulations
- Financial Regulation Part I(Excluding Chapter
X)
9. Structure, Functions and Activities of Divisional
Secretariats with Special Emphasis on Public
Financial Management
- Structure, Functions and Activities of Divisional
Secretariats
- Relationship between the Central Government
80
and relevant Provincial Councils.
- Public Financial Management in the Divisional
Secretariats
10. The Concept of Time Value of Money
- Compound Interest and Present Value
- NPV and IRR computations for projects
- Annuities and Perpetuities
Key learning points
Skills & Competency Development
1. Knowledge on financial regulations
2. Understanding the role of Accounting Officer, Revenue Accounting Officer and
Chief Accounting Officer
3. Awareness on financial procedure and treasury operations
4. Understanding the time value of money
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
81
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers in Internal Audit Sectors
Internal Auditing
Course No. 38
Name of the
Course
Internal Auditing
Aim Enhancing participants’ competencies on theoretical and practical
aspects of internal auditing.
Objectives By the end of the program, participants will be able to;
1. understand the concepts of traditional and operational auditing
2. gain proven tools and techniques for performing effective
audits.
3. acquire a solid background in the basics of documenting and
evaluating internal control/fieldwork techniques.
4. assessing risk, flowcharting, designing flexibility into the audit
program, performing the audit and applying audit results to
solve business problems.
5. focus on and put into practice the communication skills
associated with internal auditing:
6. conferencing with customers, writing audit findings and
recommendations.
Target Group:
Public sector Officers in internal Audit Sectors in
North Western Province
Duration:
Three (3) days
Core Areas
1. Internal Auditing
2. Contemporary Internal
Auditing
3. Risk Assessment
Strategies
4. Planning and Preliminary
Fieldwork
5. Documenting Internal
Controls
6. Audit Programs
7. Fieldwork Techniques
8. Work papers
9. Audit Findings
10. Audit Reports
11. Effective Audit
Communications
12. Sampling
Content
1. Internal auditing
- The role of the internal audit department
- The standards
- Leading-edge trends in IA
- What makes an effective internal audit
department?
- Differences between an internal auditor/external
auditor
- Fraudulent financial reporting
- Internal audit department sample statement of
purpose
2. Contemporary internal auditing
- Types of internal audit
- Economy, efficiency and effectiveness
- Operational vs. Financial auditing
- Overview of IT General Computer Control
System (GCCS)
- Steps in the internal audit process: an overview
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3. Risk assessment strategies
- Selecting the client
- Notifying the client
- Determining risks
- Performing standard for determining risks
- Effects of risks
- Identifying auditable activities
- Risk factors
- Trends in risk assessment
- Risk assessment approaches
4. Planning and preliminary fieldwork
- Strategies for planning the audit
- Notifying the client
- The planning memo
- Preliminary and opening meetings
- The importance of preliminary work
- Strategies of effective planning
- Planning resources
5. Documenting internal controls
- Evaluating and documenting systems of internal
control
- Performance standard for controls
- Control points
- Cost/benefit considerations
- Types of control
- The control environment
- Methods of documenting internal control
- Internal control
6. Audit programs
- Performance standards, scope and developing
the audit program
- The audit program as a guide
- Criteria for audit programs
- Audit objectives/scope/test steps
- Sample audit program
7. Fieldwork techniques
- Performance standards for fieldwork
- Audit evidence
- Handling sensitive evidence
8. Work papers
- Performance standards for recording
information and engagement supervision
- Purpose of audit work papers
- Work paper techniques/templates
- Electronic work papers
- Tick marks
- Quality assurance and improvement program
9. Audit findings
- Fundamentals of audit reports
- Selling your report
- Strategies for issuing timely reports
83
- Characteristics of effective audit reports
10. Audit reports
- Fundamentals of audit reports
- Selling your report
- Strategies for issuing timely reports
- Characteristics of effective audit reports
11. Effective audit communication
- Possible barriers to overcome in the interview
- Diffusing the difficult interview
- Do’s and don’ts of effective interviewing
- Strategies for conducting effective closing
meetings
12. Sampling
- Sampling and its effect on audit testing
- Sampling terminology and methodologies
Key learning points
Skills & Competency Development
1. Being equipped with the skills of assessing risks, flowcharting, designing flexibility
into the audit program, performing the audit and applying audit results to solve
business problems.
2. Communication skills associated with internal auditing:
3. Ability to write audit findings and disseminate audit recommendations.
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
84
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Relevant Department Officers
Selling for Non-Sales Managers
Course No. 39
Name of the
Course
Selling for Non-sales Managers
Aim To equip participants with selling techniques to yearn customers
Objectives By the end of the programme, participants will be able to;
1. understand the customers and the sales process
2. explore beliefs about selling
3. create a great first impression and professional opening
4. uncover needs and opportunities
5. practice introducing services and products
Target Group:
Public sector Relevant Department Officers in North
Western Province
Duration:
Two (3) days
Core Areas
1. Introduction to selling
2. Opening a sales discussion
3. Uncovering needs –
listening andquestioning
4. Proposing a solution
5. Personal preparation and
practice
Content
1. Introduction to selling
- Perceptions and beliefs about selling and
salesmen
- Understanding the buying and sellingcycle
- Stages of the consultative sales model
2. Opening a sales discussion
- Purpose of the discussion
- Key elements of the opening
- Practice in small groups
3. Uncovering needs – listening and questioning
- Barriers to listening and active listening
- Listening skills practice
- Type of questions, questioning funnel
- Summarizing
- Questioning skill practice
4. Proposing a solution
- Meeting a need
- Features and benefits
5. Personal preparation and practice
- Applying Customer Contact Model
Key learning points
Skills & Competency Development
1. Executing tools and techniques of selling to yearn customers
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
85
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Development Officers And Management Assistants
Computer Based Accounting
(New Cigas)
Course No. 40
Name of the
Course
Computer Based Accounting (New Cigas)
Aim Giving knowledge and skills to prepare Monthly Accounts Summaries
accurately using computers.
Objectives By the end of the programme, participants will be able to;
1. understand about the books related to government accounting
2. gain knowledge and understanding about cigas programmer
3. understand how to prepare monthly accounts, Bank Reconciliations,
and cheque writing using computers
Target Group:
Public sector Development Officers and Management
Assistants in North Western Province
Duration:
Five (5) days.
Core Areas
1. introduce the books
related to government
Accounting
2. obtain the information
related to Monthly Account
summaries and prepare
Monthly Account
summaries.
3. establish cigas
programmer that based on
window.
4. exercises related to
cigas programmer.
5. daily cash book and
monthly account
Summary.
6. prepare Bank
Reconciliations.
7. Write cheques using
computers.
8. connect cigas
Content
1. introduce the books related to government Accounting.
2. obtain the information related to Monthly Account
summaries and prepare Monthly Account summaries.
3. establish cigas programmer that based on window.
4. exercises related to cigars programmer.
5. daily cash book and Monthly Account Summary.
6. prepare Bank Reconciliations.
7. Write cheques using computers.
8. connect cigas programmer and pay roll programmer to
pay salaries according to SCIP method.
9. settlement of advance.
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programmer and pay
roll programmer to pay
salaries according to
SCIP method.
9. settlement of advance.
10. combine with the chief
officer’s accounts..
10.combine with the chief officer’s accounts.
Key learning points
Skills & Competency development
1. Enable to understand how to Prepare Monthly Account Summaries using
computers.
2. Give a formal knowledge about the state Accounting System.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
87
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Development Officers and Management Assistants
Pay Roll
Course No. 41
Name of the
Course
Pay Roll
Aim Giving knowledge and understanding to prepare salaries accurately and
systematically using computers.
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge to prepare salaries using computers.
2. have a formal knowledge on master files and transaction files.
3. understand about backup process.
Target Group:
Public sector Development Officers and Management
Assistants in North Western Province
Duration:
Five (5) days.
Core Areas
1. Getting Started Pay Roll
system.
2. Creating Master Files.
3. Creating Transaction
Files.
4. Modification of
Existing Data.
5. Over Time with Salary.
6. Salary without Cents.
7. Define EPF/ETF.
8. Preparing Pay sheet and
Pay Slips.
9. Creation of Monthly
Report.
10. Backup Process.
11. System Security.
12. Month end Process.
13. Error Handling Routine.
14. DOS for GPS.
15. Windows for GPS.
Content
1. Getting Started Pay Roll system
2. Creating Master Files.
3. Creating Transaction Files.
4. Modification of Existing Data.
5. Over Time with Salary.
6. Salary without Cents.
7. Define EPF/ETF.
8. Preparing Pay sheet and Pay Slips.
9. Creation of Monthly Report.
10. Backup Process.
11. System Security.
12. Month end Process.
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13. Error Handling Routine.
14. DOS for GPS.
15. Windows for GPS.
Key learning points
Skills & Competency development
1. Enable to understand how to Prepare Payroll using computers.
2. Give a formal knowledge about the Payroll Accounting System.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
89
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Members of Sri Lanka Accountants Service in the public
sector in NWP
Assets Management - Public Sector
Course No. 42
Name of the
Course
Assets Management – Public Sector
Aim To provide knowledge on the principles and practice of asset
management and reporting of public assets
Objectives By the end of the programme, participants will be able to;
1. contribute to government assets management policy, strategy,
objectives and plans of public sector non financial assets
2. participate in analysis and management process and contingency
planning of public assets.
3. understand the asset lifecycle, depreciation policy, performance risk
and valuation of assets in public
4. identify the information and usage of database for effective asset
management and update effectiveness of asset information systems
5. understand the financial implications of assets and asset management
information system for decisions of the organization
Target Group:
Public sector Accountancy Service in North Western
Province
Duration:
One (01) day.
Core Areas
1. Introduction to Asset
Management/Public
sector Assets
Management
2. Asset life cycle
3. Implementing AM Plans
Content
1. Introduction to Asset Management Public sector Assets
Management System
- What is asset management?
- Organizational context & stake holders needs
- Public sector Assets Management Policy
2. Asset life cycle
- What is Asset life cycle
- Select depreciation policy
- Valuation of Public Assets
3. Implementing AM Plans
- Valuation and proper recording
- risk management
- Value & risk informed decision making
- Providing assurance of good asset management
90
leadership, annual financial reporting
Key learning points
Skills & Competency development of Web Based Assets management system
1. Familiarize with public asset management
2. Knowledge on implementation of public asset management plan in and organization
Methodology: Interactive Lectures, Discussions, Group Exercises
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
91
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Chief Accountants and Accountants
Public Sector Financial Reporting (Accrual Base )
Course No. 43
Name of the
Course
Public Sector Financial Reporting (Accrual Base )
Aim To provide knowledge and improve skills of usage of public sector
Accrual Base Accounting System
Objectives By the end of the programmer, participants will be able to;
1. familiarize with Sri Lanka Accounting Standard (SLAS) for public
sector
2. use of public sector accounting standard as compulsory requirements
3. understand of having correct standardize accounting practices for
accrual base Accounting system
4. use approved formats in preparation of financial statements
5. maintain proper accounting ledgers and registers as good practices
relates to assets and liabilities
Target Group:
Public sector Chief Accountants and Accountants in
North Western Province
Duration:
Two (02) days.
Core Areas
1. Book keeping
2. Analyzing &
standardization
3. Financial Reporting
Content
1. Book keeping
- General Accepted Accounting policies, procedures &
systems
2. Analyzing & standardization
- Sri Lanka Accounting standards
3. Financial Reporting
- Government accepted Accounting standards
Key learning points
Skills & Competency development of
1. Preparation of financial statements
2. Correct assessment of assets & liabilities
3. Correct declaration of financial position
92
Methodology: Interactive Lectures and Group Exercises
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
93
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers
Administrative Law and Commercial Law
Course No. 44
Name of the
Course Administrative Law and Commercial Law
Aim Gaining basic knowledge about the legal environment that public sector
managerial have to function
Objectives By the end of the course participants will be able to;
1. enhance the knowledge about the various laws relevant to the public
service delivery
Target Group:
Public sector Senior and Middle Level Managers in
North Western Province
Duration:
Two (2) days
Core Areas
1.Legal system of Sri Lanka
2.Principles of Administrative Law
3.Remedies available to individuals
4.Various Writs
5.Fundamental Rights
6.Right to Information
7.Basic Principles of Commercial Law
Content
1. Legal system of Sri Lanka
- Overview of the Legal System
- Relevant permission of the Constitution
2. Principles of Administrative Law
3. Remedies available to individuals
4. Various Writs
5. Fundamental Rights
- Individual freedom
6. Right to Information
- Right to Information Act
7. Basic Principles of Commercial Law
- Law of Contract
- Company Law
Key learning points:
1. Legal System
2. Individual Rights
3. Legal Remedies
4. Right to Information
5. Basic Principles of Commercial Law
Methodology:
• Lectures, Discussions and Exercises
No of participants:
Minimum – 20 Maximum - 40
Venue:WTI
94
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers
Information Communication Technology
Course No. 45
Name of the
Course Information Communication Technology for Managers
Aim Enhancing competencies of Information Communication Technology.
Objectives By the end of the module, participants will be able to;
1. define Information Communication Technology
2. make aware on laying out techniques and formatting techniques
3. improve knowledge of Electronic Spreadsheets
4. enhance skills of preparing and presenting information visually
5. use decision making and data analyzing tools
6. identify the requirements of internet facilities, Web surfing and
communication methods
7. enhance skills of designing forms for capturing, displaying data
and creating reports
Target Group:
Public sector Senior and Middle Level Managers in
North Western Province
Duration:
Five (5) days
Core Areas
1. Introduction to ICT
2. Creating Documents
3. Lay outing and
Formatting
4. Introduction to
Spreadsheets
5. Making information
by processing data
and presenting
Visually
6. What if Questions and
Data Analysis
7. Multimedia
Presentations
8. Introduction to
Internet and
Communication
9. Introduction to
Databases
10. Queries
11. Interfaces and
Reports
Content
1. Introduction to ICT
- Information Systems
- Computer Hardware
- Computer Software
- Operating Systems
2. Creating Documents
- Introduction to Word Processing and facilities of
creating documents
3. Lay outing and Formatting
- Lay outing methods
- Paragraphs
- Picture
- Text
- Formatting methods
4. Introduction to Spreadsheets
- Creating and maintaining Spreadsheets
5. Making information by processing data and presenting
Visually
- Sorting
- Filtering
- Grouping
- Sub total
- Chart types
- Chart options
95
6. What if Questions and Data Analysis
- Pivot Tables
- Goal Seek
- Sceneries
- Data analysis tools
7. Multimedia Presentations
- Making slides
- Applying designing
- Formatting
- Transition
- Timing
- Printing
- Presenting
8. Introduction to Internet and Communication
- Popular Sites
- Search engines
- Requirements
- Chatting
9. Introduction to Databases
- Database Designing and Creating, building
relationships
10. Queries
- Designing queries
- Using QBE and SQL
11. Interfaces and Reports
- Designing forms
- Generating and Designing reports
Key learning points
Skills & Competency Development
1. Awareness on Information Communication Technology
2. Skills of creating documents
3. Ability of applying techniques for laying out and formatting
4. Being equipped with skills of preparing information and presenting information
visually
5. Awareness of requirements for internet facilities, Web surfing and communication
methods.
6. Ability to design forms for capturing, displaying data and creating reports
Methodology:
• Lectures, individual activity, discussions, practical sessions
No of participants:
Minimum – 15 Maximum - 20
Venue: WTI
96
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Database Operators
Database Management
Course No. 46
Name of the
Course
Database Management
Aim Enhancing competencies of database management.
Objectives By the end of the programme, participants will be able to;
1.use Microsoft Access to develop desktop databases to manage
information and timely reporting.
Target Group:
Public sector Database Operators in North Western
Province (Database Operators)
Duration:
Four (4) days
Core Areas
1. Design & Plan a Database
2. Tables & relationships
3. Data Entry and Editing
4. Queries
5. Reports
Content
1. Design & Plan a Database
2. Tables & relationships
- Modifying tables
3. Data entry and editing
- Forms
- Data entry and editing through forms
4. Queries
- Data extractions through queries
5. Reports
- Modify reports
Key learning points
Skills & Competency Development
1. Knowledge and skills to use Microsoft Access to develop desktop databases
2. Managing information
3. Timely reporting
Methodology: Interactive lectures, group activities, field visits, discussions and
presentations
No of participants:
Minimum – 15 Maximum - 20
Venue: WTI
97
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Basic Computer
Course No. 47
Name of the
Course
Basic Computer
Aim Improving skills and competencies to enable the participants to design web
based applications for office requirements
Objectives By the end of the programme, participants will be able to;
1.understand the basic computer techniques
2.Operating Systems - Basic computer operations and Managing Files
Target Group:
Public Sector All Groups in North Western Province
Duration:
Five (5) days
Core Areas
1. Information Systems and
Technology
2. Operating Systems - Basic
computer operations and
Managing Files
3. Word Processing -
Creating and editing a
document
4. Word Processing -
Document formatting
5. Word Processing - Images
and Tables
6. Word Processing - mail
merge and Printing
7. Internet
8. E-mail
9. Spreadsheets – Creating,
editing and formatting
Spreadsheet
10. Spreadsheets -
Calculations
11. Spreadsheets - Data
manipulation
12. Spreadsheets – Charts,
Graphs and Printing
Content
1. Information Systems and Technology
- Understand and distinguish among mainframe
computer, minicomputer, network computer,
personal computer and laptop computer in terms of
capacity, speed, cost and typical users.
- Understand the terms intelligent and dumb terminal.
Main parts of a personal computer and its
components such as memory, processor etc.
2. Operating Systems - Basic computer operations and
Managing Files
- Switch on and shutdown, mouse operations
including click, double click and drag.
- Working with multiple windows and desktop
customizing
- Files and folders, managing files using my computer
3. Word Processing - Creating and editing a document
- First steps with word processing, adjust basic
settings, document
- Exchange, insert data, select data, copy, move,
delete, search &replace, save and open
4. Word Processing - Document formatting
- Change fonts size and types, use italics, bolding,
underlining, apply different colors to text
- Use alignment and justification options, use
hyphenation, indent, line spacing
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13. Database Management -
Design and plan a
database.
14. Database Management -
Creating and modifying
database tables
15. Database Management -
Data entry and editing and
form interfaces
16. Database Management -
Queries
17. Database Management -
Reports and printing
18. Computer aided
presentations - Creating
and editing presentations
19. Computer aided
presentations - Formatting
and printing Presentation
- Copy the formatting from a selected piece of text,
borders and shading, bulleted and numbered list,
document template
5. Word Processing - Images and Tables
- Add an image or graphics file to a document, add
auto shapes to a document, change line colours,
change auto shape fill colours, move images or
drawn objects within a document, re-size a graphic,
create tables
6. Word Processing - mail merge and Printing
- Create a mailing list or other data file for use in a
mail merge, merge a mailing list with a letter
document or a label document
7. Internet
- Understand the concept of the Internet and some of
its main uses.
- Distinction between the Internet and the World
WideWeb(WWW), Search engines, subject
directories, portal etc.
- Internet mail systems related to other mail delivery
methods
-Printing and Bookmark
8. E-mail
- Understand the term of electronic mail and identify
the uses of e-mail.
- Sending and receiving e-mails.
- ICT equipment need to use e-mail.
9. Spreadsheets – Creating, editing and formatting
Spreadsheets
- Basic Settings, document exchange, insert data,
select data, copy, move, delete, search and replace
- Rows andcolumns, format cells,cell ranges and
spelling.
10. Spreadsheets - Calculations
- Arithmetic and Logical operations, Formulas and
Functions.
11. Spreadsheets - Data manipulation
- Sort data, pivot tables, filter records, sub totals etc.
12. Spreadsheets–Charts,Graphsand Printing
- Different types of charts and graphs from
spreadsheet figures to analyze data such as pie
charts and column charts
- Modify a chart or graph.
- Page setup, Preview and printing.
13. Database Management - Design and plan a database.
- ER Model Concept and data base design.
- Design and plan databases.
14. Database Management - Creating and modifying
database tables
- Create a table with fields and attributes, define keys,
99
navigate throughout a table, enter data in to a table.
15. Database Management - Data entry and editing and
form interfaces
- Create forms, edit and modify forms
- Layout, enter data into the database using forms and
modifying
16. Database Management - Queries
- Refine a Query, add fields to a query
17. Database Management - Reports and printing
- Preparation of reports, modify a report, create and
customize Headers and Footers, group data in a
report-totals, sub-totals etc
18. Computer aided presentations - Creating and editing
presentations
- Create a presentation, copy, move, text
- Images, copy, move, delete – slides, tools, adjust
basic settings.
19. Computer aided presentations - Formatting and printing
Presentation
- Change font type, apply italics, bold, underlining
and change cases
- Apply shadow to text, use sub-script and
superscript, apply different colours to texts, Centre
text, align text, left and right, top and bottom and
preset
- Animation, Transitions, Delivering a Presentation,
Printing etc.
Key learning points
Skills & Competency Development
1. Knowledge and understanding the basic computer techniques
2. Ability to make Operating Systems - Basic computer operations and Managing Files
Methodology:
Lectures, exercises, group discussions, hands on practical and take home assignments.
No of participants:
Minimum – 15, Maximum – 20
Venue: WTI
100
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Human Resource Development officers and Non Managerial
Officers
Power Point Presentation
Course No. 48
Name of the
Course
Power Point Presentation.
Aim Giving knowledge and skills about attractive presentation methods
using computers.
Objectives By the end of the programmer, participants will be able to;
1. obtain knowledge about power point.
2. obtain knowledge on how to prepare a power point presentation.
Target Group:
Public Sector Human Resource Development officers
and Non Managerial Officers in North Western
Province.
Duration:
Two (02) days.
Core Areas
1. Introduction to
power point
2. Introduction to tool
bar
3. Power point
programme screen
4. Saving & Closing
Presentation &
Exiting Power Point
5. Creating a new
Presentation
6. Creating a blank
presentation and
presentation a
template
7. Printing presentation
8. Applying a
templates formatting
9. Slide transactions
10. Working with multi
Content
1.Introduction to power point
2.Introduction to tool bar
3.Power point programme screen
4.Saving & Closing Presentation & Exiting Power Point
5.Creating a new Presentation
6.Creating a blank presentation and presentation a template
7.Printing presentation
8.Applying a templates formatting
9.Slide transactions
10.Working with multi media
101
media
Key learning points
Skills & Competency development
1.Knowledge and understanding the presentation skills
2.Ability to make Operating Systems of power point
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 15 Maximum - 20
Venue: WTI
102
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior and Middle Level Managers involved in planning
Artificial Intelligence & Innovative Thinking
Course No. 49
Name of the
Course Artificial Intelligence & Innovative Thinking
Aim Providing deeper insights into AI combined with a practical approach
for the benefits of the organizations.
Objectives By the end of the module, participants will be able to;
1. provide a framework to understand the theories & basic
concepts related to Artificial Intelligence and Machine Learning
2. educate global trends in AI and innovation
3. provide knowledge and skills on practical Case study/
Experience Driven Models and Approaches used in AI
4. understand and use of data analytics, speech recognition, image
processing, deep learning platforms, robotic process automation
5. familiarize with concepts in re-engineering, innovation in
service delivery in public sector
6. give an overview on theories of innovative thinking for decision
making
7. learn and apply practical tools on improving thinking skills
8. give an opportunity for building innovative teams for getting
hand to experience on developing AI solution to existing
problems
Target Group:
Public sector Senior and Middle Level Managers
involved in planning in North Western Province
Duration:
Four (4) days
Core areas
1. Shaping the public sector
using AI
2. Innovative Thinking for
decision making
3. AI tools for social
innovation
4. Public Sector Experience
with AI
5. Re-engineering in
service delivery
6. Theory behind the AI
7. Workshop on
Building the
platform (part
01)
8. Workshop on
Content outline
1. Shaping the public sector using AI
- Introduction to AI
- Smart Government concept and AI
- Advantages and disadvantages of AI
- Global trends in AI
- Concepts and future developments in AI
2. Innovative Thinking for decision making
- Introduction to innovative Public sector
- Innovative roles in decision making
- Revolutionary, conscript/ connector/ artist
- Introduction to 3 Horizons in decision making
3. AI tools for social innovation
- Introduction of AI tools
- Sensing Environmental factors and visualization
4. Public Sector Experience with AI
103
Building the
platform
(part 02)
9. Project work
- Case studies and evaluation
5. Re-engineering in service delivery
- Introduction to process Re-engineering
- Process modeling
- Process improvement
6. Theory behind the AI
- Introduction to machine learning concepts,
- Common speech recognition programme application
- Cloud, Big data and data analysis
7. Workshop on Building the platform (part 01)
- Concept paper or Project Development Techniques,
- Practical sessions on speech, gesture,
recognition application with Google
assistance, Open CV, Bit VoiceServer,
Node-Red
8. Workshop on Building the platform (part 02)
- Practical sessions on speech, gesture, recognition
application with Google Assistance, Open CV,
BitVoice Server, Node-Red,
9. Project work
Key learning points
Skills & Competency Development
1. Awareness on theory and practice of Artificial Intelligence and innovative thinking.
2. Being equipped with the skills of application of AI.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
104
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Categories
Productivity Certificate Course
Course No. 50
Name of the
Course
Productivity Certificate Course
Aim Developing competency on productivity and its best practices in the public
service.
Objectives By the end of the programme, participants will be able to;
1. define the concept of productivity and its practices
2. make aware of the role of public servant in improving productivity
and quality of the service
3. gain knowledge of productivity concepts
4. share experience of applying “5S” concept for improving
productivity and quality of the service
5. improve skills of leadership and team building
Target Group:
Public sector All Groups in North Western Province
Duration:
Ten (10) days
Core Areas
1. Definitions of Productivity
2. 5S Concept & 5S Audit
3. Quality Circle & Quality
Control Tools
4. Introduction to Green
Productivity
5. Leadership and Team
Building
6. Knowledge Management
7. Work study & Work
measurement and
Assessment(KPI)
8. 3R Concept
9. Sharing of Best Practices
Content
1. Definitions of Productivity
2. 5S Concept & 5S Audit
• Introduction to “5S”
✓ Seiri
✓ Seiton
✓ Seiso
✓ Seiketsu
✓ Shitsuke
• Application of “5S”
• Introduction to 5S Audit
3. Quality Circles & Quality Control Tools
• Introduction to Quality Circles and 7 Quality
Tools
4. Introduction to Green Productivity
5. Leadership and Team Building
105
• Leadership
• Motivation
• Social styles of leaders
• Identify several team building models
6. Knowledge Management
• Concepts of KM
• KM cycle
7. Work study & Work measurement and Assessment(KPI)
8. 3R Concept
• Introduction to 3R concepts
• Practices of 3R concepts
9. Sharing of Best Practices
Key learning points
Skills & Competency Development
1. Knowledge on basic and advance productivity concepts and their practices
2. Awareness of best practices on productivity
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
106
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
7S Concept
Course No. 51
Name of the
Course
7S Concept
Aim Improving organizations performance in terms of higher productivity ,better
quality, less accidents, clean, safe and healthier working environment.
Objectives By the end of the programme, participants will be able to;
1.define the concept of productivity
2.make aware of the productivity through workplace organization and 7S
visual management
Target Group:
Public sector All Groups in North Western Province
Duration:
One (1) day
Core Areas
1. Workplace - Organization.
2. 5S/7S, Visual Management
Content
1. Workplace Organization
I .Introduction to Workplace Organization
II..How to Eliminate or reduce the Muda ,Mura and
Muri for the productivity improvement.
2.5S/7S, Visual Management
I. Introduction to 5S/7S ,Visual Management
II. The description of each phase of 7S
implementation
• Sort
• Set in order
• Shine
• Standardize
• Sustain or Self Discipline
• Safety
• Sprit(Team Sprit) Key learning points
Skills & Competency Development
1. Improves organizations performance in terms of higher productivity ,better quality,
less accidents, clean, safe and healthier working environment.
107
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 40
Venue: WTI
108
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Knowledge Management
Course No. 52
Name of the
Course Knowledge Management
Aim Understanding the role of knowledge management in developing an
organization
Objectives By the end of the program, participants will be able to;
1. provide an understanding of the importance of KM for all
organizations in the Knowledge Economy
2. highlight the benefits of KM in bringing about organizational
competitiveness
3. foster understanding of the APO KM Framework and
Implementation Approach
4. equip participants with methods, tools, and techniques for KM
Implementation and integration
Target Group: Public sector All Groups in North Western Province
Duration:
Two (2) days
Core Areas
1.Importance of Knowledge
Management (KM)
2.What is Knowledge
Management?
3.Basic Knowledge
Management Concepts
4.Knowledge Management
Process
5.KM Tools and Techniques
6.Examples of KM programs
Content
1.Importance of Knowledge Management (KM)
-Knowledge is power
-Knowledge in wealth creation
-Investments in Tangible and Intangible Assets
-Motivations for Knowledge Management
2.What is Knowledge Management
-Asian Productivity Organization’s KM definition
-Positioning of KM in the context of productivity and
Quality Initiatives
-Benefits of KM
3.Basic Knowledge Management Concepts
-Information and knowledge
-Dimensions of knowledge
-SECI Model: Four modes of knowledge creation
(Socialization, Externalization, Combination,
Internalization)
4.Knowledge Management Process
-Identify
109
-Create
-Store
-Share
-Apply
5.KM Tools and Techniques
-Knowledge mapping
-Knowledge harvesting
-Knowledge base/Collaboration tools
-Collaborative physical workplace
6.Examples of KM programs
Key learning point
Skills & Competency development
1. Understanding importance of knowledge management.
2. Developing enhanced KM plan.
Methodology: Interactive Lectures, group activities, presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
110
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programs for All Groups
Green Productivity Concept
Course No. 53
Name of the
Course Green Productivity Concept
Aim To understand important of use of green productivity concept in an
organization
Objectives By the end of the program, participants will be able to;
1.understand green productivity (GP) concept
2. highlight the benefits of GP in bringing about organizational
competitiveness
3. implement green productivity practice in their workplace
4. familiarize with green productivity methodology
Target Group: Public Sector All Groups in North Western Province
Duration:
One (1) day
Core Areas
1.Introducton to Green
Productivity (GP)
2.Distinguishing characteristics
of Green productivity
3.Guiding Principles of GP
4.Green productivity framework
5.Green productivity tools and
techniques
6.Green productivity
methodology
Content
1.Introducton to Green Productivity (GP)
- What is Green Productivity
- Green Productivity definition and concept
- triple focus of Green Productivity
2.Distinguishing characteristics of Green productivity
- Integrated people-based approach
- Productivity Improvement
- Information-driven improvement
- Environmental Compliance
3.Guiding Principles of GP
- integrated strategy
- ecological principles
- productivity principles
4.Green productivity framework
- a set of tools used to rationalize the input-throughput-
output focus
- a set of defined sustainable practices that will guide
the practitioner in the integration of Green
Productivity
111
5.Green productivity tools and techniques
- process flow chart
- Eco map
- energy balance
- material balance
- Pareto charts
- control charts
- good housekeeping
- 3R concept
- energy conservation
- effluent pollution controls
- solid waste management
- green purchasing
6.Green productivity methodology
- getting started
- generation, evaluation, prioritization of green
productivity options
- implementation of GP options
- monitoring and review
- sustaining green productivity
Key learning point
Skills & Competency development
1.Understanding importance of green productivity
2.Developing enhanced KM plan.
Methodology: Interactive Lectures, group activities, presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
112
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Lean Productivity Concept
Course No. 54
Name of the
Course
Lean Productivity Concept
Aim Identifying and eliminating non value –added activities through continuous
improvement by flowing the product at the pull of the customer in pursuit of
perfection
Objectives By the end of the programme, participants will be able to;
1. understand the concept of Lean
2. identify all the tools and techniques of Lean
3. understand the benefits of Lean
4. learning how to apply Lean tools for flexible organization
Target Group:
Public sector All Groups in North Western Province
Duration:
One (1) day
Core Areas
1. Why word Lean?
2. The Vicious Cycle of
waste
3. The benefits of waste
elimination
4. Lean’s Learning building
block
5. The Lean Tools and
Techniques
Content
1. Why word Lean?
- Introduction to Lean
2. The Vicious Cycle of waste
- Waste defined
- Focus on the 3M s
- 7 types of waste
3. The benefits of waste elimination
- Tact Time
- Cycle Time
- Lead Time
6. Lean’s Learning building block
- Introduction to Lean’s Learning building
block
4. The Lean Tools and Techniques
- Value Stream Mapping(VSM)
- Just- in-Time(JIT)
- Total Productive Maintenance)TPM)
- 5S House Keeping /Visual controls
- Pull/ Kanban
- Set-up Time Reduction(SMED) (Single-
113
Minute Exchange of Dies)
- Kaizen
- Mistake Proofing ( Poka Yoke) Key learning points
Skills & Competency Development
1.Learning how to delivery of the high quality products and service (as defined by your
customer) in right amount at the right time /at the first time while minimizing waste and
being open to change
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
114
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Senior Level Officers
Public Speaking Techniques
Course No. 55
Name of the
Course
Public Speaking Techniques
Aim To equip participants with necessary tips and skills to deliver effective
public speeches.
Objectives By the end of the programme, participants will be able to;
1. develop public speaking confidence in front of an audience
2. deliver speeches with better style
3. design presentations/speeches with clarity and purpose
4. understand the effectiveness of verbal and non-verbal communication
5. overcome stage fright and nervousness
Target Group:
Public Sector Senior Level Officers in North Western
Province
Duration:
One (1) day
Core Areas
1. Types of Presentation
2. Ingredients of an Impressive
Speech
3. Organization of a Speech
4. Style of Delivery
5. Overcoming Stage Fright and
Nervousness
Content
1. Types of Presentation
- Purpose and objectives of a presentation
- Techniques in drafting presentations
- Differentiating types of presentations
2. Ingredients of an Impressive Speech
- Support materials
- Rhetorical techniques
- Stories and personal experiences
- Analyzing speeches
3. Organization of a Speech
- Power of opening
- Making presentation memorable
- Structuring presentation for easy retrieving
- Making presentation go smoothly
4. Style of Delivery
- Body language
- Platform manners
- Vocal variety
- Pause with authority
- Spontaneous speaking
- Facing audience
5. Overcoming Stage Fright and Nervousness
- Sign and symptoms of fear
- Fighting fear and nervousness
115
Key learning points
Skills & Competency Development
1. Awareness in type of presentations.
2. Knowledge of components of public speaking.
3. Ability to organize and deliver effective public speech.
4. Knowledge on tackling stage fright.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
116
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Middle Level Managers
Effective Communication
Course No. 56
Name of the
Course
Effective Communication
Aim To enable participants to communicate clearly with impact
Objectives By the end of the programme, participants will be able to;
1. recognize different styles of communication and how to improve
understanding and build rapport with others.
2. reflect on different methods of communication and decide the most
suitable method.
3. understand the significance of body language and voice tone in
effective communication.
4. communicate messages in an effective and engaging way.
Target Group:
Public Sector Middle Level Managers in North
Western Province
Duration:
Two (2) days
Core Areas
1. Forms and
methods of
communication
2. Communication
styles
3. Non-verbal
communication
Content
1. Forms and methods of communication
- One-way versus two-way communication
- Process of communication
- Breakdown of communication
- Different communication methods and their effectiveness
2. Communication styles
- Perceptions and filters
- Appreciating different communication styles
- Identifying our own communication style and preference
- Adjusting to other styles
3. Non-verbal communication
- Voice tone and projection
- First impressions and building rapport
- Body language
- Active listening
4. Action planning and reflection
Review of learning
Key learning points
1. Skills & Competency Development
2. Awareness in forms and methods of communication.
3. Knowledge of Communication styles.
117
4. Ability to appreciate the role played by non-verbal communication.
Methodology: Interactive Lectures, group activities and presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
118
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers in Agriculture and Education Sectors
Training of Trainers
Course No. 57
Name of the
Course Training of Trainers
Aim To develop competency of participants in designing, developing and conducting
training programme.
Objectives By the end of the programme, participants will be able to;
1. identify key words and ideas that define the terms “learning” and
“training”
2. prepare and conduct a simple training needs analysis
3. identify issues and challenges in conducting a needs analysis in Sri
Lanka Public Service
4. define and describe the 4 levels of Training Evaluation
5. explain how adults prefer to learn and discuss how these
preferences impact the delivery of learning
6. identify convenience to use activities and energizers to increase
learner engagement, motivation and attention during the lecture
7. prepare and conduct a participative and interactive short training
session
8. practice skills to lead groups in discussion and learning activities
9. review programme design and evaluate learning approaches and
processes demonstrated.
Target Group:
Public sector Officers in Agriculture and Education
Sectors in North Western Province
Duration:
Five (5) days
119
Core Areas
1. Opening Activities –
Getting to know each
other
2. Introduction to the
Programme and TOT
3. Training Needs Analysis
4. From Training to Results
- An Overview of
Training Evaluation
5. Training Design
6. Incorporating More
Participative Methods in
Learning
7. Participant’s Training
Session and Peer Debrief
8. Trainer Interventions for
Effective Session
Management
9. Closing Ceremony
Content
1. Opening Activities – Getting to know each other
2. Introduction to the Programme and TOT
- Defining Learning and Training
- The Training Cycle
- Training as Human Resource Function
- The Roles, Responsibilities and Competencies of
Trainers
3. Training Needs Analysis
- What is training need and need analysis?
- The way of conducting TNA
- Methodology applied for data collection
- Challenges and Issues of implementing needs
analysis
4. From Training to Results - An Overview of Training
Evaluation
- Introduction to evaluation
- Types of evaluation
- Kirkpatrick Model
- Implementing Training Evaluation
- Challenges and Issues of implementing training
evaluation
5. Training Design
- Factors for Effective Programme Design
- Setting Effective Learning Objectives
- Learning Exchange – Learning Theories, Principles
and Mode
6. Incorporating more participative methods in learning
- Towards more participative methods in learning
- Instructions and process briefing for training practice
sessions
7. Participants’trainingsession and peer debriefs
- Conduct participants’ individual presentations
- Evaluate each presentation – peer evaluation and
trainer evaluation
- Reviewing process
8. Trainer Interventions for effective session management
- Communication challenges faced by trainers
- Consolidating insights and action planning
- Programme training evaluations (practical)
9. Closing ceremony
Key learning points
Skills & Competency Development
1. Prepare and conduct a simple training needs analysis
2. Design a training session using principles of adult learning
120
3. Incorporate learner centered activities to enhance a training session
4. Deliver a participative and interactive training sessions
5. Evaluate and propose suggestions to improve training sessions
Methodology:
Check in process/hello activity, setting learning questions, pairing up,
process puzzle activity, large group role play, group discussion, matching
quiz, training process analysis discussion, gallery walk (grouped and
freestyle), interactive lecture (fill in the blanks), picture connection.
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
121
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups without PL
Customer Care
Course No. 58
Name of the
Course
Customer Care
Aim To develop the participants’ skills and behaviours to offer exceptional
customer care.
Objectives By the end of the programme, participants will be able to;
1. adopt consistent, professional style when speaking with
customers
2. develop skills in engaging with customers and handling their
enquiries effectively
3. listen effectively, asked questions and summarised to respond
fully to a customer request
4. identify ways they can add value to customer relationships and
exceed expectations
Target Group:
Public sector All groups without PL in North Western
Province
Duration:
Three (2) days
Core Areas
1. Defining Customer
Service
2. Handling customer
enquiries
3. Establishing customer
needs and responding to
requests
4. Handling work based
customer requests
5. Service recovery
6. Complaint handling
practice
7. Building customer
relationships
Content
1. Defining Customer Service
- What does great service look like and feel
like?
- Sharing our own experiences of good and
bad service
- Responsibility for customer service
- Stepping into your customers’ shoes
2. Handling customer enquiries
- Customer contact model and service
standards
- Creating lasting first impressions
- Building and maintaining rapport
- Using positive language and tone of voice
3. Establishing customer needs and responding to
requests
- Questioning
- Active listening – including taking notes
- Summarising
4. Handling work based customer requests
- Identifying challenging customer requests
- Responding to challenging customer requests
assertively
122
5. Service recovery
- Turning disappointment into delight
- Identifying the nature of customer complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer
service issue
6. Complaint handling practice
- Practise brief
- Practise sessions
7. Building customer relationships
- Relationship triangle – trust and loyalty
- What differentiates us from our competitors?
- Identifying ways to add value and exceed
customer expectations
Key learning points
Skills & Competency Development
1. Knowledge on customer care and customer behavior.
2. Being equipped with the skills to handle issues of customers in the organization.
Methodology: Interactive lectures, role plays, group activities, discussions and
presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
123
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Public Speaking & Presentation Skills
Course No. 59
Name of the
Course
Public Speaking & Presentation Skills
Aim To equip participants with necessary tips and skills to deliver effective
public speeches.
Objectives By the end of the programme, participants will be able to;
1. improve public speaking confidence in front of an audience
2. delivering stylish speeches
3. design presentations/speeches with clarity and purposeful
4. understand the effectiveness of verbal and non-verbal
communication
5. overcome stage fright and nervousness
Target Group:
Public sector All Groups in North Western Province
Duration:
Two (2) days
Core Areas
1. Types of presentation
2. Ingredients of an impressive
speech
3. Organize a speech
4. Style of delivery
5. Overcoming stage fright and
nervousness
Content
1. Types of presentation
- Purpose and objective of a presentation
- Techniques in drafting presentations
- Differentiating types of presentation
2. Ingredients of an impressive speech
- Support materials
- Rhetorical techniques
- Stories and personal experiences
- Analyzing speeches
3. Organization of a speech
- Power of opening
- Making presentation memorable
- Structuring presentation for easy retrieving
- Making presentation go smoothly
4. Style of delivery
- Body language
- Platform manners
- Vocal variety
- Pause with authority
- Spontaneous speaking
- Speakers’ body language
- Facing audience
5. Overcoming stage fright and nervousness
- Sign and symptoms of fear
- Fighting fear and nervousness
124
Key learning points
Skills & Competency Development
1. Awareness on various type of presentations.
2. Knowledge on components of public speaking.
3. Knowledge to organize and deliver effective public speeches.
4. Ability to tackle stage fright.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
125
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Building Positive Attitudes
Course No. 60
Name of the
Course Building Positive Attitudes
Aim Enabling participants to understand attitudes formation and the role, attitudes
play in shaping the behaviour of an individual.
Objectives By the end of the programme, participants will be able to;
1. understand the process of formation of attitudes.
2. identify characteristics of successful people.
3. control own attitudes.
4. deal with negative attitudes.
Target Group:
Public sector All Groups in North Western Province
Duration:
Two (2) days
Core Areas
1. Attitudes - what, why, and
how
2. What does it take to be
successful in life?
3. Happiness research
4. How to have a positive
impact on negative people
5. How to minimize the
impact of negative people?
Content
1. Attitudes - what, why, and how
- Looking at the negatives and the positives
2. What does it take to be successful in life?
- The Attitude Virus Video
- 04 typical phases of attitude at work
3. Happiness research
- 05 truths about attitudes
- 10 positive attitude principles
4. How to have a positive impact on negative people
5. How to minimize the impact of negative people?
- Giving praise and recognition to others
- Summary and personal action plans
Key learning points
Skills & Competency Development
1. Learning of the role of attitudes in molding peoples’ personality.
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
126
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Non Managerial Staffs
Environmental Management
Course No. 61
Name of the
Course Environmental Management
Aim Upgrading knowledge and understanding on environmental
management and sustainable development and their practices
Objectives By the end of the programme, participants will be able to;
1. understand the importance of environmental concerns in
development
2. identify environmental issues at global, national, regional and rural
levels
3. identify policies, legal measures, strategies and actions towards
Sustainable Development
4. initiate local and sectoral priorities for implementing 2030 agenda
for sustainable development
5. implement green practices to make organizations green
6. improve knowledge on approaches for disaster risk management
7. improve knowledge and skills to cope with sectoral issues of
climate change
Target Group:
Public sector Non Managerial Officers in North
Western Province
Duration:
One (1) day
Core Areas
1. Environmental trends,
realities in global,
national and local
context
2. Overview of
environmental
management and
sustainable development
3. Environmental laws
regulation and
applications for natural
resource protection
4. Designs for
sustainability
(Sustainable
Consumption and
Production)
5. Solid Waste
Management
6. Environmental Impact
Content
1. Environmental trends, realities in global, national,
regional and rural context
- Global, national, regional and rural issues
- Theme of discussion ‘Can we create a sustainable
society?’
2. Overview of environmental management and
sustainable development
- To be vigilant on environment
- Environmental management concepts, approaches
and strategies
- Concepts of sustainable development
- Sustainable development goals
3. Environmental laws, regulations and applications for
natural resource protection
- Pollution Control-Environmental Protection
License-[EPL]
- Public Nuisance Law
- Tree cutting, sand mining and land acquisition
- Protected Areas
- Human –elephant context
127
Assessment Process and
Strategic Environmental
Assessment
7. How to make an
organization Green and
Sustainable
- Solid Waste Management Circulars
4. Designing for sustainability (Sustainable Consumption
and Production)
- Overview of Sustainable Consumption and
Production
- Tools for sustainability
5. Solid Waste Management
- Identifying solid waste
- Waste management principles
- Waste management strategies, methods and best
practices
- E waste management
6. Environmental Impact Assessment Process and
Strategic Environmental Assessment
- What is EIA/IEE?
- EIA Process in Sri Lanka
- EIA & Development Projects
- What is SEA?
7. How to make an organization Green and Sustainable?
- Green Productivity
- Zero waste concepts
- Alternative Energy sources
- Water Conservation
- Protecting the biodiversity
Key learning points
Skills & Competency Development
1. Ability to define environmental management
2. Understanding sustainable development
3. Being equipped with skills for greening organization/productivity
4. Awareness on environment and environmental management.
Methodology: Interactive lectures, group activities, video display, discussions,
presentations and interactive lectures.
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
128
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Officers working in Local Government Authorities
Solid Waste Management
Course No. 62
Name of the
Course Solid Waste Management
Aim Upgrading knowledge and understanding on solid waste management
and its practices
Objectives By the end of the programme, participants will be able to;
1. upgrade knowledge and understanding on advanced project
planning techniques of Solid Waste Management
2. improve knowledge on project management practices
3. acquire knowledge on Results Based Monitoring and Evaluation
Target Group:
Public sector Officers working in Local Government
Authorities in North Western Province
Duration:
Four (4) days
Core Areas
1. Introduction to waste
management
2. Sustainable
development from a
global perspective
3. SWM Policies,
Legislation and
Implementation in Sri
Lanka
4. Institutional framework
for waste management
5. Waste generation,
separation and
collection
6. Waste disposal and
disposal systems in Sri
Lanka
7. Environmental and
human health hazards
8. Integrated Solid Waste
Management System
9. Current waste
management practices
in Sri Lanka
10. Issues related to waste
management in local
authorities
11. Public participation in
Content
1. Introduction to waste management
- Definitions to waste management
- Types of wastes
2. Sustainable development from a global perspective
- Sustainable development
- Environment and waste management
3. SWM Policies, Legislation and Implementation in Sri
Lanka
- Waste management policies
- Rules and regulations for SWM
- Implementation of policies & legislation
4. Institutional framework for waste management
- Institutional support in Sri Lanka
- The rolesand responsibilities of the institutes
- Institutional coordination
5. Waste generation, separation and collection
- Waste generation
- Waste separation
- Waste collection process
- Waste transfer and transportation
6. Waste disposal and disposal systems in Sri Lanka
- Waste disposal methods
- Disposal systems in Sri Lanka
- Present SWM practices - videos
7. Environmental and human health hazards
- Environmental and human health hazards due to
mismanagement of solid waste
8. Integrated Solid Waste Management System
129
waste management
12. Landfill Siting and
Groundwater
Protection at landfill
sites
13. Waste recycling
14. Waste water treatment
15. Waste management
planning
16. Strategic planning for
waste management
17. Preparation of waste
management plan for a
local government
authorities
- Impact of waste
- Minimizing health impact
9. Current waste management practices in Sri Lanka
- Identify ISWM system
- ISWM process
10. Public participation in waste management
- Need of public participation
- Responsibilities of the public in WM
- Benefits of public participation
11. Landfill Sitting and Ground water Protection at landfill
sites
- Landfill siting
- Ground water protection at landfill sites
12. Waste recycling and Waste water treatment
- Glass, metal, paper, polythene recycling and
composting
- Practical experience
- Waste water treatment process
- Treatment practices
- Recycling plants
- Water treatment plants
13. Waste management planning/Strategic planning for
waste management
- Planning process
- Components to be considered
- Vision, Mission, Objectives of the ISWM system
- Strategies in waste management institutions
14. Preparation of a waste management plan at local
government level
- Practical work on preparation of a waste
management plan
Key learning points
Skills & Competency Development
1. Ability to manage household waste.
2. Competency on waste management.
3. Understanding different types of wastes and management techniques.
4. Awareness on different waste management practices.
Methodology: Interactive lectures, group activities, field visits, discussions and
presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
130
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Drug Prevention and Counselling Program.
Course No. 63
Name of the
Course
Drug Prevention and Counselling Program.
Aim Enabling participants to understand is use of drugs its Consequences
and the significant of the role of Counselling.
Objectives By the end of the programmer, participants will be able to;
1. to understand the harmfulness of narcotic drugs. The addicted
behavior of dangerous drugs.
2. to develop the suitable strategies and adopt them to implement
successful prevention education and counselling programs in order
to communicate all the target groups so effectively.
Target Group:
Public sector All Groups in North Western Province.
Duration:
One (1) day.
Core Areas
1. Defining dangerous
drugs.
2. Identifying the issues
related to the drug uses.
3. Drug Preventive and
Counseling.
Content
1. Defining dangerous drugs.
- Introduction of Dangerous drugs.
2. Identifying the issues related to the drug uses.
- The misuse of drugs.
3. Drug Preventive and Counseling
- The drug need arising for drugs prevention.
- Industrial strategies used to attract people for the
use of drugs.
- The effect on media.
- Counselling for drug addicts.
- Treatment methods for drugs counselling.
- Attitude change and personality development.
- Physical and mental effects of drug addiction.
Key learning points
Skills & Competency development
1. How to develop one’s personality away from using dangerous drugs.
2. To empower the community leaders to educate several public continuously on Drug
prevention.
131
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 40
Venue: WTI
132
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Relevant Officers
Drug Prevention and Counselling Program. (TOT)
Course No. 64
Name of the
Course
Drug Prevention and Counselling Program.(TOT)
Aim Enabling participants to understand misuse of drugs its Consequences
and the significant of the role of Counselling.
Objectives By the end of the programmer, participants will be able to;
1. train and groom a core group of government officers to educate
and convince rural community on drugs prevention and
counselling
2. understand the harmfulness of narcotic drugs the addicted
behavior of dangerous drugs.
3. 3. develop the suitable strategies and adopt them to implement
successful prevention education and counselling programs in
order to communicate all the target groups so effectively.
Target Group:
Public sector Relevant Officers in North Western
Province.
Duration:
One (2) days.
Core Areas
1.Defining dangerous drugs.
2.Identifying the issues
related to the drug uses
3.Drug Preventive and
Counselling.
Content
1.Defining dangerous drugs
- Introduction of Dangerous drugs.
- The misuse of drugs.
- The drug need arising for drugs prevention.
2. Identifying the issues related to the drug uses
Industrial strategies used to attract people for the use of
drugs.
- The effect on media.
3 Drug Preventive and Counselling.
- Identifying the issues related to the drug use
- Counselling for drug addicts.
- Treatment methods for drugs counselling.
133
- Attitude change and personality development.
- Physical and mental effects of drug addiction.
Key learning points
Skills & Competency development
1. How to develop one’s personality away from using dangerous drugs.
2. To empower the community leaders to educate several public continuously on Drug
prevention.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum – 40
Venue: WTI
134
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Interested Officers
Handling and Maintaining Fire Excavating equipment
Course No. 65
Name of the
Course
Handling and Maintaining Fire Excavating equipment
Aim Enabling participants to operate and maintain fire extinguishers
accurately.
Objectives By the end of the programme, participants will be able to;
1. gain knowledge about fire extinguishers.
2. understand how to act in an emergency fire.
3. understand the installation of fire extinguishers.
Target Group:
Public sector Interested Officers in North Western
Province.
Duration:
One (1) day
Core Areas
1. Structure of fire.
2. Classification of fire.
3. Factors to be used at a
fire.
4. How to behave at an
emergency fire.
5. Fire extinguishers and
their classification.
6. Installation of fire
extinguishers in a
building.
Content
1. Structure of fire
2. Classification of fire
3. Factors to be used at a fire
4. How to behave at an emergency fire
5. Fire extinguishers and their classification
6. Installation of fire extinguishers in a building
Key learning point
Skills & Competency development
1. How does an emergency fire occur
2. The way to act in an emergency fire to minimize the harm.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants: Venue:WTI
135
Minimum – 20 Maximum - 40
136
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Groups
Customer Care
Course No. 66
Name of the
Course
Customer Care
Aim Developing the participants’ skills and behaviours to offer exceptional
customer care.
Objectives By the end of the programme, participants will be able to;
1. adopt consistent, professional style when speaking with customers
2. develop skills in engaging with customers and handling their
inquiries effectively
3. listen effectively, asked questions and summarised to respond fully
to a customer request
4. identify ways of adding value to customer relationships and exceed
expectations
Target Group:
Public sector PL Groups in North Western Province
Duration:
Three (3) days
Core Areas
1. Defining Customer
Service
2.Service recovery
3.Complaint
4.Building customer
relationships
Content
1. Defining Customer Service
- What does great service look like and feel
like?
- Sharing our own experiences of good and
bad service
- Responsibility for customer service
- Stepping into your customers’ shoes
2.Handling customer enquiries
- Customer contact model and service
standards
- Creating lasting first impressions
- Building and maintaining rapport
- Using positive language and tone of voice
3.Establishing customer needs and responding to requests
- Questioning
- Active listening – including taking notes
- Summarising
4.Service recovery
- Turning disappointment into delight
- Identifying the nature of customer complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer
service issue
137
5.Building customer relationships
- Relationship triangle – trust and loyalty
- What differentiates us from our competitors?
- Identifying ways to add value and exceed
customer expectations
Key learning points
Skills & Competency Development
1. Knowledge on customer care and customer behavior.
Methodology: Interactive lectures, role plays, group activities, discussions and
presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
138
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Groups
Safety Driving and Vehicle Maintenance
Course No. 67
Name of the
Course
Safety Driving and Vehicle Maintenance
Aim Enabling participants to operate and maintain vehicles efficiently.
Objectives By the end of the programme, participants will be able to;
1. understand the responsibilities of a driver
2. gain knowledge on organizational and financial regulations
concerning drivers of the public service
3. enhance skills on techniques of running a vehicle
4. gain knowledge on mechanical operations of a vehicle
Target Group:
Public sector PL Groups in North Western Province
Duration:
Two (2) days
Core Areas
1. Responsibilities of a
driver in the public
service
2. Organizational and
financial regulations
concerning drivers of the
public service
3. Introduction to legal
measures concerning
vehicles
4. Techniques of running a
vehicle
5. Mechanical operations
of a vehicle
Content
1. Responsibilities of a driver in the public service
- Role of a driver
- Ethics of a driver
- Basics that every driver should know
- Books and documents to be maintain by a driver
2. Organizational and financial regulations concerning
drivers of the public service
- Basic maintenance
- Fuel consumptions
- Vehicle repair (according to public
administration circular 41/90)
- Provisions regarding office times, working days
and leaves
- Provisions regarding appointments and
qualifications
- Provisions regarding duties within the island
- Maintenance of vehicle inventory, taking over,
and handing over
3. Introduction to legal measures concerning vehicles
- Motor vehicle acts regarding driving
- Traffic laws and road signals
139
- Acting in an accident
4. Techniques of running a vehicle
- Present status of running vehicles on roads
- Driving discipline
- Regulatory measures and control mechanisms of
a vehicle
- Identifying defects of a vehicle and maintenance
5. Mechanical operations of a vehicle
- Spark or ignition of an engine
- Working cycle
- Compression
- Expansion
- Combustion process
- Cooling system
- Lubricants
- Air cleaners
- Diesel fuel system
Key learning points
Skills & Competency development
1.Knowledge of acts and laws on running vehicles
2.Being equipped with techniques of running and maintenance of vehicles
3.Knowledge of the control mechanism of a vehicle
Methodology: Interactive Lectures, group activities, discussions and presentations
No of participants:
Minimum – 20 Maximum - 40
Venue: WTI
140
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Groups
Occupational Safety and Health
Course No. 68
Name of the
Course
Occupational Safety and Health
Aim Enabling participants to appreciate the significance of occupational
health and safety related issues.
Objectives By the end of the programme, participants will be able to;
1. Understand the importance of occupational health and safety to
prevent accidents
2. Understand the importance of commitment to occupational
health and safety
3. identify a number of occupational hazards and some works
generally associated with those hazards
4. discuss the range of hazards in their own workplaces
Target Group:
Public sector PL Groups in North Western Province
Duration:
Two (2) days
Core Areas
1. Introduction to
occupational safety
and health
2. Extent of the
problems worldwide
3. The range of hazards
4. The importance of
management
commitment
5. Importance of
training
6. Role as the health
and safety
representatives
Content
1. Introduction to occupational safety and health
- What is occupational health and safety?
- Poor working conditions affect worker’s health
and safety
- Why occupational health and safety important?
- Costs of occupational injury/disease
- Health and safety programmes
2. Extent of the problems worldwide
- Accidents - identifying the cause of accidents
- Diseases - identifying the cause of occupational
disease
3. The range of hazards
- Chemical hazards
- Physical hazards
- Biological hazards
- Psychological hazards resulting from stress and
tension
- Hazards associated with non-application of
ergonomic principles
4. The importance of commitment
- Strong commitment
- Strong worker involvement
- Effective communication
5. Importance of training
141
- Benefits of training
- Assessing work environment
6. Role as the health and safety representatives
- preventing workers from being exposed to
occupational hazards
- Communicating with management and unions
- Using variety of sources of information for
potential and existing hazards in the work place
Key learning points
Skills & Competency development
1. Ability to identify critical aspects of occupational health and safety
2. Understand the importance of occupational health and safety
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
142
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for PL Groups
Tamil Language
Course No. 69
Name of the
Course
Tamil Language
Aim
Objectives By the end of the programme, participants will be able to;
1. gain a competency knowledge on Tamil language
Target Group:
Public sector PL Groups in North Western Province
Duration:
50 Hrs
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
143
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Relevant Officers
Official Language Programme - Tamil Level II, Tamil Level III and English
Course No. 70
Name of the
Course
Official Language Programme – Tamil Level II, Tamil Level III,
English
Aim
Objectives By the end of the programme, participants will be able to;
1. Competency knowledge on relevant language
Target Group:
Public sector Relevant Officers in North Western
Province
Duration:
Tamil level II – 200 Hrs
Tamil level III – 150 Hrs
English – 100 Hrs
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
144
Language Training Programmes for 2019
Serial
No.
Course
Proposed
Programmes
Expenditure
Target
Group
No. of
Participants
01
Tamil
Level II
02
320,000
Relevant
Officers
According
to 1/2014
Circular
120
02
Tamil
Level III
02
210,000
Relevant
Officers
According
to 1/2014
Circular
120
03
Tamil 50
Hours
02
70,000
Relevant
Officers
According
to 1/2014
Circular
80
04
English
01
80,000
All
40
Total
07
680,000
360
145
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Induction Training
Course No. 71
Name of the
Course
Induction Training
Aim Giving knowledge, skills and attitudes for a more effective and
productive public service for newly recruited officers to the public
service.
Objectives By the end of the programme, participants will be able to;
1.understand about duties and responsibilities of the public service
2.gain knowledge about constitutions ,office management and
document management
3.have a basic understanding about e-code and financial regulations
Target Group:
Public sector All Groups in North Western Province
Duration:
Three (3) days
Core Areas
1. Duties and responsibilities of the public servants
2. Constitutions 3. Office Management 4. Office systems and human
relations 5. Document Management 6. 1,11,111,1v,v,v1 Chapters
of e- code 7. Financial Regulations 8. Procurement Procedure 9. Volume 11 of e-code 10. Positive Thinking 11. Alleviation of bribery and
corruption 12. Productivity and using
productivity concepts 13. Sustainable development
and environment management
Content
1.Duties and responsibilities of the public servants
2.Constitutions
3.Office Management
4.Office systems and human relations
5.Document Management
6.1,11,111,1v,v,v1 Chapters of e- code
7.Financial Regulations
8.Procurement Procedure
9.Volume 11 of e-code
10.Positive Thinking
11.Alleviation of bribery and corruption
12.Produtivity and using productivity concepts
13.Sustainable development and environment management
Key learning points
Skills & Competency development
1.Knowledge on the constitution and office management
2.Understanding about E-code and financial regulations
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
146
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Introduction to Yoga Concept
Course No. 72
Name of the
Course
Introduction to Yoga Concept
Aim
Objectives
Target Group:
Public sector All Groups in North Western Province
Duration:
One (01) day.
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
147
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Human Resources Development Officers
Experience Sharing Field Visit
Course No. 73
Name of the
Course
Experience Sharing Field Visit
Aim
Objectives
Target Group:
Public sector Human Resources Development
Officers in North Western Province
Duration:
One (02) day.
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants :
Minimum – 20 Maximum - 40
Venue: WTI
148
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Middle Level Managers
Immerging Leaders
Course No. 74
Name of the
Course
Immerging Leaders
Aim To build a strong protective leadership in order to establish an efficient
and qualitative provincial public service
Objectives By the end of the programmer, participants will be able to;
1. prepare development plans that are suitable for the changing
economy by excelling the out dated strategies
2. Develop knowledge, skills and attitudes related to the field
3. Build a strong prospective leadership
Target Group:
Public Sector Middle Level Leadership
(Administrative Service, Planning Service, Education
Administrative service, Accountancy Service,
Engineering Service, Medical Service, Lawyers) in
the North Western province.
Duration:
Two (02) day.
Core Areas
1. The needs of a
practical programme
for sustainability and
poverty eradication
2. powerful Sri Lanka
Economic Policy
3. sustainable
development goals
Content
1.The needs of a practical programme for sustainability and
poverty eradication
- practical programme for sustainability and poverty
eradication
- progressive eradication of poverty to reach
sustainable development
2. powerful Sri Lanka Economic Policy
- The challenges we should overcome to have a solid
foundation for accelerated development concurrent
with the need of modern world
3. sustainable development goals
- Timely dialogues on sustainable development goals
- Relationship between sustainable development goals
and environment
- Relationship between sustainable development goals
and economic development
- Relationship between sustainable development goals
and social development (Forum Dialogues)
149
- Corresponding sustainable development Goals with
Development Plans in the North Western Province(practical
activities)
Key learning points
Skills & Competency development
1. Understanding the actions to be taken to eradicate poverty in North Western Province
Corresponding the sustainable Development Goals into Development plans in NWP
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 30 Maximum - 40
Venue: Auditorium
150
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Drug Prevention Program
Course No. 75
Name of the
Course
Drug Prevention Program
Aim Enabling participants to understand the use of drugs, its Consequences
and the significant of the role of Counselling.
Objectives By the end of the programmer, participants will be able to;
1. understand the harmfulness of narcotic drugs.
2. the addicted behavior of dangerous drugs.
3. develop the suitable strategies and adopt them to implement
successful prevention education and counselling programs in
order to communicate all the target groups so effectively.
Target Group:
Public sector All Groups in North Western Province.
Duration:
One (1/2) day.
Core Areas
1. Defining dangerous
drugs.
2. Identifying the issues
related to the drug uses.
3. Drug Preventive and
Counseling.
Content
1. Defining dangerous drugs.
- Introduction of Dangerous drugs.
2. Identifying the issues related to the drug uses.
- The misuse of drugs.
3. Drug Preventive and Counselling.
- The drug need arising for drugs prevention.
- Industrial strategies used to attract people for the use of
drugs.
- The effect on media.
- Counselling for drug addicts.
- Treatment methods for drugs counselling.
- Attitude change and personality development.
151
- Physical and mental effects of drug addiction.
Key learning points
Skills & Competency development
1. How to develop one’s personality away from using dangerous drugs.
2. To empower the community leaders to educate several public continuously on Drug
prevention.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 300 Maximum - 400
Venue: Auditorium
152
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for All Groups
Training Programme on Entertainment and Relaxation
Course No. 76
Name of the
Course
Training Programme on Entertainment and Relaxation
Aim
Objectives By the end of the programmer, participants will be able to;
Target Group:
Public sector All Groups in North Western Province.
Duration:
½ day.
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 300 Maximum - 400
Venue: Auditorium
153
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Mindfulness
Course No. 77
Name of the
Course
Mindfulness
Aim
Objectives By the end of the programmer, participants will be able to;
Target Group:
Public sector All Groups in North Western Province.
Duration:
One (1/2) day.
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 300 Maximum - 400
Venue: Auditorium
154
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for All Groups
Experience Sharing
Course No. 78
Name of the
Course
Experience Sharing
Aim
Objectives
Target Group:
Public sector All Groups in North Western Province.
Duration:
1/2 day.
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 300 Maximum - 400
Venue: Auditorium
155
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programs for All Groups
Prevention of Non Communicable Diseases
Course No. 79
Name of the
Course Prevention of Non Communicable Diseases
Aim To increase awareness on non-communicable diseases and preventive
measures
Objectives By the end of the program, participants will be able to;
1.identify risk factors of Non Communicable Diseases
2.understand importance of diet and lifestyle factors in preventing Non
Communicable Diseases
Target Group: Public sector All Groups in North Western Province
Duration:
1/2 day
Core Areas
1. Introduction to Non
Communicable Diseases
2. Risk factors
3. Health impacts of different
food groups
4. Components of healthy diet
5. Lifestyle risk factors
Content
1.Introduction to Non Communicable Diseases
- Difference between communicable and non-
communicable diseases
- prevalence of Non Communicable Diseases
- types of non-communicable diseases
2.Risk factors
- dietary habits
- occupation
- sedentary lifestyle
- importance of exercises
- smoking and alcoholism
- BMI (Body Mass Index)
- stress
3.Health impacts of different food groups
- Junk foods
- fast foods
- fatty foods
- sugar and confectionaries
- process foods
156
4.Components of healthy diet
- balance diet
- energy balance
- groups of nutrients
- role of dietary fiber
- antioxidants
Key learning point
Skills & Competency development
1.Understanding risk and causes of Non Communicable Diseases
2.Identifying role of foods and life factors in preventing Non Communicable Diseases
Methodology: Interactive Lectures, group activities, presentations
No of participants :
Minimum – 300 Maximum - 400
Venue: Auditorium
157
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for All Groups
Training Programme Organized on Special Request
Course No. 80
Name of the
Course
Training Programme Organized on Special Request
Aim
Objectives By the end of the programmer, participants will be able to;
Target Group:
Public sector All Groups in North Western Province.
Duration:
Core Areas
Content
Key learning points
Skills & Competency development
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Venue:
158
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Officers of the Council Secretariat
Hanzard Report Preparation
Course No. 81
Name of the
Course
Hanzard Report Preparation.
Aim Enable to learn about the modern technology related to preparation of
Hanzard Reports.
Objectives By the end of the programme participants will be able to;
1. obtain knowledge about the conservation of soft copies of Hanzard
reports.
2. improve writing skills needed to prepare Hanzard Reports.
Target Group: Officers of the Counsel Secretariat. Duration: Two (02) days.
Core Areas
1. Conservation of
Hanzard soft copies
(CD / DVD)
2. Sound operating.
3. Improve writing skills
related to preparing
Hanzard Reports.
4. Refer enactments, rules
and regulations
correctly within the
Provincial Council
System.
5. Compilation of
statutes.
Content
1. Conservation of Hanzard soft copies (CD / DVD).
2. Sound operating.
3. Improve writing skills related to preparing Hanzard
Reports.
4. Refer enactments, rules and regulations correctly within
the Provincial Council System.
5. Compilation of statutes.
Key learning points
Skills & Competency development
1. Knowledge on the modern technology needed for preparation of Hanzard Reports.
2. Improve the writing skills to prepare Hanzard Reports.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations
No of participants: Venue: WTI
159
Minimum – 20 Maximum -25
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Technical Officers
Residential Training Program for Surveying and Leveling.
Course No. 82
Name of the
Course
Residential Training Program for Surveying and Leveling
Aim Give necessary assistance to technical services officers to discharge
their duties in accordance with their service needs.
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge on surveying and leveling.
2. obtain knowledge on water management.
3. obtain knowledge on contract management.
4. obtain knowledge on construction quality control.
Target Group:
Technical Service Officers attached to North Western
Provincial Council (Local Government Department,
Engineering Department, Department of Provincial
Road Development)
Duration:
Seven (07) days.
Core Areas
1. Surveying and leveling.
2. Water management.
3. Contract Management.
4. Construction Quality
Control.
Content
1. Surveying and leveling.
2. Water management.
3. Contract Management.
4. Construction Quality Control.
Key learning points
Skills & competency development
1. Give necessary skills related to the field.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
160
No of participants:
Minimum – 30 Maximum - 35
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Assessors and Tax Officers
Property Valuation
Course No. 83
Name of the
Course
Property Valuation
Aim Make aware on property Assessment for discharging duties
Objectives By the end of the programme, participants will be able to;
1. Identify property Assessment Methodology
2. Gain knowledge about professional ethics
Target Group:
Assessors, Tax Officers
Duration:
Five (05) days.
Core Areas
1. Identify property
Assessment
Methodologies
2. Property Assessment
fundamentals
3. Property Assessment
Reports
4. Professional ethics
Content
1. Identify property Assessment Methodologies
2. Property Assessment fundamentals
3. Property Assessment Reports
4. Professional ethics
Key learning points
Skills & Competency development
1. Identify property assessment methodologies
2. Awareness on property Assessment fundamentals
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations
No of participants:
Minimum – 10 Maximum - 15
Venue: WTI
161
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Assessors and Tax Officers
Surveyor plan Analysis
Course No. 84
Name of the
Course
Surveyor plan Analysis
Aim Obtain knowledge to analyze surveyor plans for officers’ duties
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge about the methodology to prepare surveyor plans
2. obtain knowledge to prepare surveyor plan using surveyor
technology
Target Group:
Public Sector Assessors, Tax Officers in North
Western Province
Duration:
Four (04) days.
Core Areas
1. Methods of preparing
surveyor plans
2. Principles of preparing
surveyor plans
3. Surveyor plans analysis
4. Prepare a surveyor plan
with the help of
technology
Content
1. Methods of prepare surveyor plans
2. Principles of prepare surveyor plans
3. Surveyor plans analysis
4. Prepare a surveyor plan with the help of technology
Key learning points
Skills & Competency development
1. Give knowledge about the methodologies to prepare surveyor plans
2. Surveyor plan analysis
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations
No of participants:
Minimum – 10 Maximum - 15
Venue: WTI
162
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Executive Officers
Formalizing Post Monitoring Evaluation Process of Development Programmes.
Course No. 85
Name of the
Course
Formalizing Post Monitoring Evaluation Process of Development
Programmes.
Aim Formalizing post monitoring evaluation process of development
programmes of North Western Province Agriculture Department.
Objectives By the end of the programme, participants will be able to;
1. formalize development programmes and post monitoring
evaluation process of North Western Province Agriculture
Department.
Target Group:
Public Sector Executive / Staff Officers in Agriculture
Department
Duration:
Three (03) days.
Core Areas
1. Evaluation of
agriculture development
programmes and post
monitoring
fundamentals and
process.
Content
1. Evaluation of agriculture development programmes and
post monitoring fundamentals and process.
Key learning points
Skills & Competency development
1. Evaluation of Agriculture development programmes and gain knowledge on post
monitoring fundamentals.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 12 Maximum - 15
Venue: WTI
163
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Livestock Development Instructors
Train Officers to Promote Entrepreneurial Skills and Business Opportunities of
Medium and Large Scale Dairy Farm Entrepreneurs
Course No. 86
Name of the
Course
Train Officers to Promote Entrepreneurial Skills and Business
Opportunities of Medium and Large Scale Dairy Farm Entrepreneurs
Aim To assist dairy farmers to become successful businessmen by deploying
them in various businesses
Objectives By the end of the programme, participants will be able to;
1. identify entrepreneur skills
2. identify strengths and weaknesses of dairy farmers
Target Group:
Public Sector Livestock Development Instructors in
Department of Animal Production and Health
Duration:
One (01) day
Core Areas
1. Identify entrepreneur
skills
2. Introduce business
opportunities in dairy
production
3. Identify strengths and
weaknesses of dairy
farmers
Content
1. Identify entrepreneur skills
2. Introduce business opportunities in dairy production
3. Identify strengths and weaknesses of dairy farmers.
Key learning points
Skills & Competency development
1. Give knowledge to deploy dairy farmers in various businesses.
2. Identify various skills
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
164
No of participants:
Minimum – 25, Maximum - 30
Venue: Wannigama Farm
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Coir Industry Instructors
Coir Related New Designs
Course No. 87
Name of the
Course
Coir Related New Designs
Aim Direct instructors and trainees to create new designs
Objectives By the end of the programme, participants will be able to;
1. create doormat designs
2. obtain practical and theatrical knowledge on knitting doormat
designs
Target Group:
Public Sector Coir Industry Instructors in Department
of Small Industry
Duration:
Two (02) days.
Core Areas
1. All the subject matters
applicable for doormat
designing
Content
1. All the subject matters applicable for doormat designing
Key learning points
Skills & Competency development
1. Provide knowledge on all the subject matters related to door mat designing
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum –25 Maximum - 30
Venue: WTI
165
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Pottery Instructors
Glaze Earthenware
Course No. 88
Name of the
Course
Glaze Earthenware
Aim Introducing new products, producing timely goods for sales outlets.
Objectives By the end of the programme, participants will be able to;
1. prepare mixture of clay to create glaze earthenware.
2. introduce new products.
3. produce timely goods for sales outlets .
Target Group:
Public Sector Pottery Instructors in Department of
Small Industry
Duration:
Four (04) days.
Core Areas
1. Prepare mixture of clay
to create glaze
earthenware.
2. Prepare moulds.
3. Related practical subject
matter.
Content
1. Prepare mixture of clay to create glaze earthenware.
2. Prepare moulds.
3. Related practical subject matter.
Key learning points
Skills & Competency development
1. Design new glaze earthenware, polishing and use of ovens.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 35, Maximum - 45
Venue: Walakumbura
166
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Textile Instructors
Pallu Designs weaving
Course No. 89
Name of the
Course
Pallu Designs weaving
Aim Direct textile instructors for new designs .
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge about Pallu designs to decorate sarees
2. obtain practical and theoretical knowledge for Pallu
designing and weaving
Target Group:
Textile instructors
Duration:
Five (05 days).
Core Areas
1. All the subject matters
relevant to Pallu
designing
Content
1. All the subject matters relevant to Pallu designing
Key learning points
Skills & Competency development
1.Provide practical and theoretical knowledge for Pallu designs
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 30
Venue: Godawela
167
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Textile Instructors
Dobi Designs
Course No. 90
Name of the
Course
Dobi Designs
Aim Direct instructors for new designs.
Objectives By the end of the programme, participants will be able to;
1. understand about practical analysis of various designs used
2. gain knowledge on weaving designs
Target Group:
Public Sector Textile instructors in Department of
Textile Industries
Duration:
Eight (08) days.
Core Areas
1. All the subject matter
related to Dobi Design
creations
Content
1. All the subject matter related to Dobi Design creations
Key learning points
Skills & Competency development
1.Give knowledge to weave designs
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 30
Venue: Godawella
168
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Textile Instructors
Dumbara Designs
Course No. 91
Name of the
Course
Dumbara Designs
Aim Give knowledge to use various designs in textile manufacturing
Objectives By the end of the programme, participants will be able to;
01.obtain knowledge to produce table mats, cushion covers etc. in
Textile Industry
Target Group:
Public Sector Textile instructors in Department of
Textile Industries
Duration:
Five (05) days.
Core Areas
1. Knowledge to produce
items like cushion
covers in Textile
Industry using Dumbara
Designs
Content
1. Knowledge to produce items like cushion covers in
Textile Industry using Dumbara Designs
Key learning points
Skills & Competency development
1. Give knowledge about Dumbara Designs at Textile Industry
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 30
Venue: Godawella
169
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Development Officers
Theoretical Background of Rural Development
Course No. 92
Name of the
Course
Theoretical Background of Rural Development
Aim Create rural development through awareness on necessary theoretical
background
Objectives By the end of the programme, participants will be able to;
1. Identify rural areas
2. Identify rural areas development and its needs
Target Group:
Public Sector Development Officers in Department of
Rural Development
Duration:
Two (02) days.
Core Areas
1. What is a rural area?
2. Who is a villager?
3. Rural community
4. Identifying rural
development
5. Aims of rural
development
6. Why rural development
is needed?
7. Reasons for neglecting
rural development?
8. Sectors important for
achieving rural
development
Content
1. What is a rural area?
2. Who is a villager?
3. Rural community
4. Identifying rural development
5. Aims of rural development
6. Why rural development is needed?
7. Reasons for neglecting rural development?
8. Sectors important for achieving rural development
Key learning points
Skills & Competency development
1. Identifying rural development
2. Identifying sectors important to achieve rural development
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
170
No of participants:
Minimum – 40 Maximum -58
Venue:
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Engineers, Architects, quantity surveyors and Technical
Officers.
Concrete Technology and its new trends
Course No. 93
Name of the
Course
Concrete Technology and its new trends
Aim To direct technical officers to use new advanced methods and tools for
constructions in the area through awareness, as adaptation to rapid
development in concrete technology and its changes, is very slow in the
state constructions.
Objectives By the end of the programme, participants will be able to;
1. impart knowledge about modern equipment used for concrete
technology, chemicals and raw materials.
Target Group:
Public Sector Engineers, Architects, Quantity
Surveyors and Technical officers in Department of
Engineering
Duration:
One (01) day
Core Areas
1. Make aware on
technical and qualitative
usages in Concrete
Technology
Content
1. Concrete mixtures
2. Concrete tests
3. Various concrete mixtures used at various situations
Key learning points
Skills & Competency development
1. Uplift the quality of constructions in the province.
Methodology: Classroom lectures and site investigations.
171
No of participants:
Minimum – 25 Maximum - 65
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Engineers, Architects, quantity surveyors and Technical
Officers.
New trends in Building Constructions
Course No. 94
Name of the
Course
New trends in building constructions
Aim Aware technical officers about the rapidly developing building
construction field.
Objectives By the end of the programme, participants will be able to;
1. even if various raw – materials and metrologies are used for
building constructions in the modern era
2. their usage for state constructions is very rare due to lack of
knowledge of the officers concerned.
3. through this sort of programmes timely development in state
constructions is expected.
Target Group:
Public Sector Engineers, Architects, Quantity
Surveyors and Technical officers in Department of
Engineering
Duration:
One (01) day
Core Areas
1. Introduction to building
constructions
2. Adapt new world trends
for Provincial Council
Constructions
Content
1. Introduction to building constructions
2. Adapt new world trends to Provincial Council
Constructions
Key learning points
Skills & Competency development
1. Usage of modern construction technology.
Methodology: Classroom lectures and site investigations.
172
No of participants:
Minimum – 35, Maximum - 42
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Engineers, Architects, quantity surveyors and Technical
Officers.
Progress Management in the Field of Fiscal and Construction
Course No. 95
Name of the
Course
Progress Management in the field of fiscal and construction
Aim Make aware on the use of public funds for constructions
Objectives By the end of the programme, participants will be able to;
1. enable to understand on the facts to be concerned about the public
funds used for constructions
Target Group:
Public Sector Engineers, Architects, Quantity
Surveyors and Technical officers in Department of
Engineering.
Duration:
One (01) day
Core Areas
1. Progress management in
the field of state fiscal
and construction
Content
1.Progress management in the field of state fiscal and
construction
- Enable to understand on the facts to be concerned when
spending state funds.
Key learning points
Skills & Competency development
1.Usage of modern construction technology.
Methodology: Classroom lectures and site investigations.
No of participants: Venue: WTI
173
Minimum – 25 Maximum - 65
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Pre – School Teachers
Pre – School Teacher’s Manual Activity
Course No. 96
Name of the
Course
Pre – School Teacher’s Manual Activity
Aim Aware pre - school teachers in relation to teachers manual, how to act
in order to develop 5 competencies of pre - school children.
Objectives By the end of the programme, participants will be able to;
1. gain knowledge through Teachers’ Manual
2. understand how to prepare lessons according to teachers’
manual
Target Group:
Public Sector Pre – School teachers in Early
Childhood Education Development Authority
Duration:
One (01) day
Core Areas
1. Prepare lessons
for days, weeks
and months
2. Knowledge on
various festivals
3. Understanding
about all the
lessons in the
teachers’ manual
Content
1. Prepare lessons for days, weeks and months
2. Knowledge on various festivals
3. Understanding about all the lessons in the teachers’
manual
Key learning points
Skills & Competency development
1. Aware teachers relating to Pre School Teachers’ Manual
2. Prepare lessons according to Teachers Manual
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
174
No of participants:
Minimum –80 Maximum - 100
Venue:
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmes for Sales outlet Managers/ Sales Assistants / Officers involved in
inventory Control
Basic Computer
Course No. 97
Name of the
Course
Basic Computer
Aim Make aware on using computers for implementation of existing
inventory control system
Objectives By the end of the programme, participants will be able to;
1. maintain a proper relationship with sales outlets and stores of
Wayamba Janakala Foundation
2. Regularize and increase the efficiency in exchanging goods between
sales outlets and stores
Target Group:
Public Sector sales outlet managers & sales assistants
of Wayamba Janakala Foundation
Duration:
One (01) day
Core Areas
1. Basic introduction to
computers
2. Introduce the parts of
computer (Monitor /
CPU / UPS / Printer)
3. Connect to the power
supply and function the
computer
4. Introduce the key board
5. Basic introduction to
word / excel
6. Basic introduction to
computer based
Inventory Control
System (Process)
7. Make aware on Billing
Content
1. Basic introduction to computers
2. Introduce the parts of computer (Monitor / CPU /
UPS / Printer)
3. Connect to the power supply and function the
computer
4. Introduce the key board
5. Basic introduction to word / excel
6. Basic introduction to computer based Inventory
Control System (Process)
7. Make aware on Billing System (Reload, short cut
175
System (Reload, short
cut and function key)
8. Take sales outlet report
9. Information regarding
Team View and Any
Disk
10. Common Problems
and function key)
8. Take sales outlet reports
9. Information regarding Team View and Any Disk
10. Common problems
Key learning points
Skills & Competency development
1. Basic Introduction to computer
2. Make aware on computer based inventory control system
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25 Maximum - 30
Venue: WTI
176
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Social Service Officers / Development Officers (Social Service)
Capacity Building
Course No. 98
Name of the
Course
Capacity Building
Aim Enhancing the economic, social and cultural life standards of the target
group of people through productive service by improving positive
attitudes of the officers who engage in duties.
Objectives By the end of the programme, participants will be able to;
1. introduce new strategies to motivate positive attitudes
2. improve the skills to discharge services with self satisfaction and
motivation
Target Group:
Public Sector Social Service Officers, Development
Officers in Department of Social Services
Duration:
Two (02) days.
Core Areas
1. Introducing
methodologies to
motivate positive
attitudes
2. Service motivation
3. Improve the skills to
discharge services with
self satisfaction
Content
1. Introducing methodologies to motivate positive
attitudes
2. Service motivation
3. Improve the skills to discharge services with self
satisfaction
Key learning points
Skills & Competency development
1. Give understanding needed for inspiration of positive attitudes
2. Give knowledge about the strategies for employee motivation
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
177
No of participants:
Minimum – 125 Maximum - 150
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Social Development Officers and Service Officers
Feedback Program
Course No. 99
Name of the
Course
Feedback Program
Aim Provide broad knowledge on service providing procedures and subject
areas assigned to social service officers who engage in field duties
under Department of Social Services
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge about the use of service providing
procedures, circulars, regulations and forms
2. identify new accesses for the above activities
Target Group:
Public Sector Social Service Officers, Development
Officers in Department of Social Services
Duration:
Two (02) days.
Core Areas
1. Clarify the subject scope
of the department
2. Clarify circulars and
enactments of the line
ministry
3. Clarify work procedures
and work steps
4. Clarify financial
regulations and e code
5. Acknowledge about the
duties of the officer
(Annual Plan, Monthly
Plan, Performed
Programmmes, Progress
reports)
Content
1. Clarify the subject scope of the department
2. Clarify circulars and enactments of the line ministry
3. Clarify work procedures and work steps
4. Clarify financial regulations and e code
5. Acknowledge about the duties of the officer (Annual
Plan, Monthly Plan, Performed Programmmes,
Progress reports)
Key learning points
Skills & Competency development
1. Acknowledge about the subject scope of the department
2. Make aware about using service providing procedures, circulars, regulation and forms
178
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum –80 Maximum - 100
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Social Services Officers and Development Officers
Institute Management
Course No. 100
Name of the
Course
Institute Management
Aim Create institutes with proper management, enhance the facilities for
inhabitants and systematization
Objectives By the end of the programme, participants will be able to;
1. obtain knowledge for proper organization of the institute
environment
2. obtain knowledge about mental and physical health of elderly
persons and disable persons
Target Group:
Public Sector Social service officers, development
officers in Department of Social Services
Duration:
Two (02) days.
Core Areas
1. Organizing institutes
(According to the nature
of inhabitants)
2. Systematizing the
environment of the
institute
3. Accounts Management
4. Knowledge about the
elders and disables
5. Training on first aid
Content
1. Organizing institutes (According to the nature of
inhabitants)
2. Systematizing the environment of the institute
3. Accounts Management
4. Knowledge about the elders and disables
5. Training on first aid
Key learning points
Skills & Competency development
1. Systematizing the institute environment
2. Institute Management and Accounts Management
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
179
No of participants:
Minimum – 80 Maximum - 100
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Ayurvedic Medical Officers
Ayurvedic Physical Purification Methods
Course No. 101
Name of the
Course
Ayurvedic Physical Purification Methods
Aim To sustain productive medical service
Objectives By the end of the programme, participants will be able to;
1. understand how to identify patients
2. aware on treatment methods
Target Group:
Public Sector Ayurvedic Medical Officers in
Department of Provincial Ayurvedic Deputy
Commissioners office Madampe
Duration:
Two (02) days.
Core Areas
1. Identify Patients
2. Aware on various
treatment methods like
Nasna, Vamana, Vireka,
Wasthi and Raktha
Moksha
Content
1. Identify Patients
2. Aware on various treatment methods like Nasna,
Vamana, Vireka, Wasthi and Raktha Moksha
Key learning points
Skills & Competency development
1. Identify patients and understand about various treatment methods
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants: Venue: Department of Provincial Ayurvedha
Deputy Commissioners office Madampe
180
Minimum –25 Maximum - 30
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programme for Ayurvedic Minor Staff
Ethics for Ayurvedic Minor Staff
Course No. 102
Name of the
Course
Ethics for Ayurvedic Minor Staff
Aim To sustain productive medical service
Objectives By the end of the programme, participants will be able to;
1. gain professional knowledge, skills, attitude development
2. obtain knowledge about rules, acts, and circulars applicable to
minor officers
Target Group:
Ayurvedic Minor Staff
Duration:
Two (02) days.
Core Areas
1. Professional
knowledge, skills,
Attitudes, 2. Rules, Acts, circulars
applicable to minor
officers.
3. Disciplinary Procedure
4. Professional
responsibilities and
accountability
Content
1. Professional knowledge, skills, Attitudes
2. Rules, Acts, circulars applicable to minor officers.
3. Disciplinary Procedure
4. Professional responsibilities and accountability
Key learning points
Skills & Competency development
1. Enable to understand about relevant rules, enactments and circulars
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
181
No of participants:
Minimum – 25 Maximum - 30
Venue:
Department of Provincial Ayurvedha
Deputy Commissioners office Madampe
STRENGTHENING HUMAN RESOURCE
DEVELOPMENT UNIT – NORTH WESTERN PROVINCE
TRAINING NEEDS ASSESSMENT AND
TRAINING SESSION PLAN
1. Introduction
The Chief Secretary, North Western Province by his letter No. NWP/CS/T/2/8/11-2017 dated
04th September 2017 requested SLIDA to conduct a capability assessment of the staff of the
North Western Province with a view to developing training plan based on the findings of the
assessment. Accordingly, Director General SLIDA signed an agreement with the Chief
Secretary of NWP on 28th March 2018 to proceed with the assignment.
2. Terms of Reference
As per the request of the Chief Secretary, the overall objective of the study is to strengthen
the Human Resource Development Unit of NWP through the identification of training needs
and opportunities and thereby enhancing the capabilities of public officers of the Province.
The specific objectives of the assignment are;
• To identify training needs of the public officials of NWP
• To design and develop training programmes to address these needs including session
plans for of each programme.
Accordingly, the expected deliverables are stated as follow:
a) Training needs assessment (TNA).
b) Training programmes developed on the basis of above TNA.
182
c) Session Plan for proposed training programmes.
3. The Study Team
The SLIDA engaged a panel of consultants, with experience in the relevant field for the
proposed assignment. They were as follow.
Mr. W.M.M.G.D. Wijekoon, Senior Consultant and Head of the Research Centre, SLIDA
Mr. S. Medagama, Former Additional Director General, (Organizational Development)
SLIDA
Mr. M.A.R.D. Jayatillake, Advisor to the Ministry of Mega polis and Western Development
and Former Secretary to the Ministry of Environment
Mr. N.H. Pathirana, Former Director Ministry of Water Management and Director General of
Establishments.
However, Mr. Pathirana could not continue to work on the assignment as he had to be out of
the country for a long period.
4. Methodology
The methodology adopted to carry out the assignment is given concisely as follows.
Preliminary discussions
These discussions were held with the Chief Secretary and the senior officials of the
council in order to get a basic understanding of the nature and scope of the task
assigned.
• Perusing the training programmes conducted by the Human Resource Development
Unit.
• Reference to existing literature on training need assessments, evaluation reports, past
programmee etc. conducted by the HR Unit.
These sources provided valuable data to assess the existing needs of the Unit.
• Discussions with supervisory level officers of relevant institutions.
The study team had several meetings with the senior officials of the following
institutions.
1. Dept. of Housing Development
2. Dept. of Textiles
3. Dept. of Small Industries
4. Dept. of Rural Development
183
5. Passenger Transport Authority
6. Road Development
7. Ministry Offices
The summary of the outcome of these discussions is given as follows (The names of those
attended are in Annex I and II respectively).
Workshops were conducted to discuss the findings of the study with senior officials of the
Chief Secretary`s Office, Ministries, Departments and Authorities. This was meant to be a
validation process of the findings.
In these workshops, participants were grouped for the purpose of identifying training needs
relevant to their field of work. They gave presentations of their findings in front of the study
team and then had a lengthy discussions on those presentations. The group had to agree on
the findings as their actual training needs.
Workshops were held for two days covering various ministries, departments and institutions
coming under the purview of the NWP. Approximately, over 150 senior officials took part in
these workshops.
5. Findings and Deliverables
5.1. Findings
The study team found a number of issues/shortcomings facing the officials in the provincial
set up. These issues/shortcomings could be broadly grouped as; non-training related
issues/shortcomings and training related issues/shortcomings.
5.1.1. Issues/shortcomings needing Non-training solutions
- Lack of resources
- Lack of facilities for training
- Frequent changes of the top management
- Political interference for recruitments
- Failure to get readers to use libraries
- Unavailability of full time officers for some positions
The study team would not consider the issues/shortcomings needing non-training
solutions as it is beyond the scope of the study.
5.1.2. Issues/shortcomings needing training solutions
The team proceeded to analyze issues/shortcomings to identify training needs and to
design appropriate programmes to meet these needs. The training related
issues/shortcomings as identified by the study team are summarized as follows.
184
- Lack of staff –Difficulty experienced in managing existing staff
- Lack of national level training
- Lack of knowledge on pre-childhood
- Poor language skills (Sinhala of Muslim officers)
- Lack of exposure to foreign countries
- Limited knowledge on AR &FR
- Lack of knowledge on project monitoring and evaluation
- Organizational conflicts
- Poor knowledge on production and marketing
- Lack of skills in handling machines and equipment
- Inter personal conflicts
- Poor time management
- Poor listening ability of officers.
- Aggressiveness and loyalty
- Inefficiency and resource waste
- Lack of customer care
- Negative attitudes of officers
- Poor leadership
- Low personality of leaders
- Lack of computer literacy
- No proper understanding on roles and responsibilities and duties
- Weakness in letter writing
- Poor project planning
- Poor planning and disorganized way of managing events
- Lack of knowledge on Psychology
- Lack proper knowledge on office management
- Poor knowledge on filing systems and handling files
- Lack of knowledge on salary conversions
- Lack of knowledge on social research
- Lack of knowledge on SDGs, good governance, green productivity
- Preparation of data bases and presentation of data
Details of the issues/areas identified by the participants of the workshops are in Annexure I.
5.2. Deliverables
1. Identified training needs/areas
2. Identified training contents
3. Designed session plans
5.2.1. Identified Training Needs/Areas
The identified training needs/areas are categorized under three major headings as stated
below.
1. Managerial
185
2. Non-managerial
3. Specialized
5.2.1.1. Training Needs/Areas for Managerial Grades
Fifty four (54) areas have emerged as fields of training for managerial grades. These areas are
outlined as follows.
1. Public Management for Non-SLAS Officers
2. Language Skills for Managers
3. Accounting Practices for Managers
4. Event Management
5. Establishments Code and Financial Regulations
6. Human Resource Management
7. Leading Team for Effective Results
8. Conflict Resolution
9. Becoming Better Time Managers
10. Marketing Promotion
11. Team Building and Interpersonal Relationship
12. Good Governance Practices
13. Coordination and Networking
14. Programs and Project Management
15. Effective Communication
16. General Management
17. Productivity and Quality Management
18. Managing Offices Efficiently
19. Equipment Management
20. Disciplinary Procedures
21. Customer Care
22. Computer Literacy
23. Stores Management
24. Personality Development
25. Public Speaking
26. Developing & Promoting Positive Attitudes
27. Technical Equipment Handling
28. Development Planning
29. Councelling, Mentoring and Coaching
30. Problem Solving and Decision Making
31. Remuneration Management
32. Computer Software Applications
33. Database Management
34. Web Designing
35. Graphic Designing
36. Computer Aided Presentations
37. Effective Supervision
186
38. Training of Trainers
39. Auditing
40. Change Management
41. Administrative Law for Managers
42. Stress Management
43. Public Procurement Management
44. Assets Management
45. Resource Management
46. Solid Waste Management
47. Environmental Management
48. Disaster Management
49. Public Finance and Taxation
50. Provincial Land Management
51. Meeting Techniques
52. Central & Provincial Administration and Decentralization
53. Innovative Thinking
54. Strategic Planning
5.2.1.2 Training Needs/Areas for Non-Managerial Grades
Thirty six (36) areas have been identified as fields of training for Non-Managerial grades.
These are outlined as follows.
1. Language Skills for Managers
2. Accounting Practices for Managers
3. Event Management
4. Establishments Code and Financial Regulations
5. Becoming Better Time Managers
6. Marketing Promotion
7. Team Building and Interpersonal Relationship
8. Programs and Project Management
9. Effective Communication
10. General Management
11. Productivity and Quality Management
12. Managing Offices Efficiently
13. Equipment Management
14. Disciplinary Procedures
15. Customer Care
16. Computer Literacy
17. Stores Management
18. Developing & Promoting Positive Attitudes
19. Technical Equipment Handling
20. Remuneration Management
21. Computer Software Applications
22. Database Management
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23. Web Designing
24. Graphic Designing
25. Computer Aided Presentations
26. Auditing
27. Stress Management
28. Public Procurement Management
29. Assets Management
30. Resource Management
31. Solid Waste Management
32. Environmental Management
33. Disaster Management
34. Innovative Thinking
35. General Administrative Knowledge for Drivers
36. Entrepreneurship Development
5.2.1.3. Specialized Training Programs
Seven (07) areas have been identified as areas for specialized training. These areas are
outlined as follows.
1. Animal Husbandry
2. Farm Management
3. Technical Equipment Handling
4. Safety and Hygiene
5. Pre-school Management
6. Self-Employment Programmes
7. Community Mobilization
5.2.1.4 Session Plans
Sessions plans have been developed for the training need areas selected by the NWP from the
list of training needs identified by the team. These training programmes are discussed under
different categories.
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189
Session Plans
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR SENIOR MANAGERS
190
Content
Course
No:
Name of the Programme Page
Number
01 Strategic Planning 1-2
02 Development Planning 3-4
03 Basic Project Management 5-6
04 Successful Meeting Techniques 7
05 Managing Time for Optimal Results 8
06 Effective Supervision 9-10
07 Change Management 11-12
08 Competency Based Interviewing 13-14
09 Creativity and Innovative Thinking 15-16
10 Problem Analysis Tools 17-18
11 Decision Making 19
12 Leading Team for Effective Results 20-21
13 Effective Team Building 22-23
14 Conflict Resolution 24-25
15 Disaster Management 26-27
16 Coaching Practices 28-29
17 Event Management 30-31
191
18 Stress Management 32-33
19 Establishment Code & PSC Rules 34-35
20 Workshop on preparation of Annual Performance Report 36-37
21 English for Administrative Purposes 38-39
22 Office Management & Productivity Improvement 40-41
23 Formal Inquiry 42
24 Disciplinary Procedure 43-44
25 Keeping Minutes 45-46
26 Salary Conversion 47-48
27 Pension 49-50
28 Managing Personnel Files 51-52
29 Office Equipment Use & maintenance 53-54
30 Maintaining Disciplines in workplace 55-56
31 Capacity Building for Minor Staff 57-58
32 Basic Financial Management for Non- Finance Managers 59-61
33 Public Procurement Management 62-63
34 Budgeting for Non- financial Managers 64-65
35 Managing Stakeholder Engagement 66-68
36 Store Management 69-71
37 Public Financial Management 72-74
38 Internal Auditing 75-77
39 Selling for Non – sales Officers 78
40 Computer Based Accounting (New Cigars) 79-80
41 Payroll 81-82
42 Assets Management – 83-84
192
Public Sector
43 Public Sector Financial Reporting (Accrual Base) 85-86
44 Administrative Law and Commercial Law 87
45 Information & Communication Technology 88-89
46 Database Management 90
47 Basic Computer 91-93
48 Power Point 94-95
49 Artificial Intelligence & Innovative Thinking 96-97
50 Productivity Certificate Course 98-99
51 7S Concept 100-101
52 Knowledge Management 102-103
53 Green Productivity 104-105
54 Lean Productivity 106-107
55 Public Speaking Techniques 108-109
56 Effective Communication 110-111
57 Training of Trainers 112-114
58 Customer Care 115-116
59 Public Speaking &
Presentation Skills 117-118
60 Building Positive Attitudes 119
61 Environmental Management 120-121
62 Solid Waste Management 122-123
63 Drug Prevention and Counseling 124-125
64 TOT – Drug Prevention 126-127
65 Handling & maintaining Fire excavating equipment 128-129
66 Customer Care 130-131
193
67 Safety Driving and Vehicle maintenance 132-133
68 Occupational Safety & Health 134-135
69 Tamil Language 136
70
Official Language Programme –
Tamil Level I
Tamil Level II
English
137-138
71 Induction Training 139-140
72 Introduction to Yoga Concept 141
73 Experience Sharing Field Visit 142
74 Immerging Leaders 143-144
75 Drug Prevention Programme 144-145
76 Training Programme on Entertainment and Relaxation 146
77 Mindfulness 147
78 Experience Sharing 148
79 Prevention of Non Communicable Diseases 149-150
80 Training Programme Organized on special request 151
81 Hanzard Report Preparation 152-153
82 Residential Training Programme on Surveying and Leveling 154-155
83 Property Valuation 156
84 Servayor plan Analyse 157
85 Formalizing Post Monitoring evaluation process of
development programmes 158
86
Train officers to entrepreneurial skills and business
opportunities of medium and large scale dairy farm
entrepreneurs
159
87 Training programme for coir related new designs 160
194
88 Glaze Earthenware Training 161
89 Training programme for textile instructors Pallu Designs
weaving 162
90 Training programme on Dobi Designs 163
91 Training programme on Dumbara Designs 164
92 Thoritical background of Rural Development 165-166
93 Concrete Technology and its New Trends 167
94 New trends in building Constructions 168
95 Progress management in the field of fiscal and Construction 169
96 Training on the pre – school teacher’s manual activity based
process 170
97 Basic Computer 171-172
98 Capacity building 173
99 Feed back programme 174-175
100 Institute Management 176
101 Ayurvedic Physical Purification methods 177
102 Ethics for Ayurvedic Minor Staff 178
195
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Supporting Staffs
Development of small and medium scale entrepreneurs and sales promotion.
Course No. PL 48
Name of the
Course
Development of small and medium scale entrepreneurs and sales
promotion.
196
Aim To produce successful small and medium scale entrepreneurs of rural
level.
Objectives By the end of the programmer, participants will be able to;
1. implement various projects at rural level by Agriculture
Entrepreneur Section.
2. produce successful entrepreneurs at rural level using ministerial
provisions more successfully and effectively by exploiting the
knowledge to develop small and medium scale entrepreneurs and
sales promotion.
Target Group:
Development officers. (Agriculture Extension ) - 45.
Duration:
Three (03) days.
Core Areas
1. Identifying small and
medium scale
businesses and obstacles
for them in Sri Lanka.
2. Strategic planning about
entrepreneur
development and
marketing.
3. Analyze potentials and
obstacles to build small
and medium scale
businesses.
Content
1. Identifying small and medium scale businesses and
obstacles for them in Sri Lanka
2. Strategic planning about entrepreneur development and
marketing.
3. Analyze potentials and obstacles to build small and
medium scale businesses.
Key learning points
Skills & Competency development
1. Knowledge of small and medium scale businesses.
2. Knowledge on entrepreneur development and marketing.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 30
Venue: Department of Provincial Ayurvedha
Deputy Commissioners office Madampe
197
198
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Institute Management Social Services Department
Course No. PL 48
Name of the
Course
Institute Management Social Services Department
Aim Create institutes with proper management; enhance the facilities for
inhabitants, and systematization.
Objectives By the end of the programmer, participants will be able to;
1. obtain knowledge for proper organization of the institute
environment.
2. obtain knowledge about mental and physical health of elderly
199
persons and disable persons.
Target Group:
Social Service Officers and Development Officers of
the North Western Province Social Services
Department.
Duration:
Two (02) days.
Core Areas
1. Organizing Institutes.
(According to the
nature of inhabitants)
2. Systematizing the
environment of the
institute.
3. Accounts
Management.
4. Knowledge about the
elders and disables.
5. Training on first aid.
Content
1. Organizing Institutes.
(According to the nature of inhabitants)
2. Systematizing the environment of the institute.
3. Accounts Management.
4. Knowledge about the elders and disables.
5. Training on first aid.
Key learning points
Skills & Competency development
1. Systematizing the institute environment.
2. Institute Management and Accounts Management.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
200
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Creating Development Programmers Targeting Rural Areas.
Department of Rural Development.
Course No. PL 48
Name of the
Course
Creating Development Programmers Targeting Rural Areas.
Department of Rural Development.
Aim Identifying divisional development strategies to alleviate poverty.
Objectives By the end of the programmer, participants will be able to;
1. Identify divisional development strategies to alleviate poverty.
2. Identify the need of divisional rural development plan.
201
Target Group:
Rural Development Officers.
Duration:
Two (02) days.
Core Areas
1. Divisional
development strategies
to alleviate poverty.
2. Divisional rural
development planning.
Content
1. Divisional development strategies to alleviate
poverty.
2. Divisional rural development planning.
Key learning points
Skills & Competency development
1. Introduce divisional development strategies.
2. Introduce divisional rural development planning.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Formalizing Post Monitoring Evaluation Process of Development Programmers.
Course No. PL 48
Name of the
Course
Formalizing Post Monitoring Evaluation Process of Development
Programmers.
Aim Formalizing post monitoring evaluation process of development
programmers of North Western Province Agriculture Department.
Objectives By the end of the programmer, participants will be able to;
2. formalizing development programmers and post monitoring
evaluation process of North Western Province Agriculture
202
Department.
Target Group:
Executive / Staff Officers.
Duration:
Two (02) days.
Core Areas
2. Evaluation of
agriculture
development
programmers and post
monitoring
fundamentals and
process.
Content
2. Evaluation of agriculture development programmers
and post monitoring fundamentals and process.
Key learning points
Skills & Competency development
2. Evaluation of Agriculture development programmers and gain knowledge on post
monitoring fundamentals.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Environmental Friendly Farm Planning and Waste Management
Course No. PL 48
Name of the
Course
Environmental Friendly Farm Planning and Waste Management
Aim Have maximum farm production and increase the production quality by
uplifting the living standards of farmers.
Objectives By the end of the programmer, participants will be able to;
203
1. bring self – sufficiency to the area by increasing animal protein.
amount and uplifting the living conditions of the farmers.
2. obtain the maximum production from farms.
3. increase the quality of the production.
Target Group:
Livestock Development Instructors.
Duration:
One (01) days.
Core Areas
1. Environment friendly
farm planning
produce.
2. Bio gas using farm
waste.
Content
1. Environment friendly farm planning produce.
2. Bio gas using farm waste.
Key learning points
Skills & Competency development
1. Create self – sufficient animal husbandry.
2. Give knowledge to increase the quality of live stole productions.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Manufacturing Goals Using MDF Boards
Course No. PL 48
Name of the
Course
Manufacturing Goals Using MDF Boards
Aim Direct the trainees and the instructors to produce new designs.
Objectives By the end of the programmer, participants will be able to;
204
1. producing permanent and separable goods using M.D.F boards.
2. polishing goods.
3. provide knowledge to use machinery.
Target Group:
Carpentry Instructors.
Duration:
Four (04) days.
Core Areas
1. All practical and
theatrical subject
matter related to
produce goods with
new designs using
MDF boards.
Content
1. All practical and theatrical subject matter related to
produce goods with new designs using MDF boards.
Key learning points
Skills & Competency development
1. Provide knowledge to produce new designs using MDF boards.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Glaze Earthenware Training
Course No. PL 48
Name of the
Course
Glaze Earthenware Training
Aim Introducing new products, producing timely goods for sales outlets.
Objectives By the end of the programmer, participants will be able to;
205
4. prepare mixture of clay to create glaze earthenware.
5. introduce new products.
6. produce timely goods for sales outlets .
Target Group:
Pottery Instructors.
Duration:
Four (04) days.
Core Areas
4. Prepare mixture of
clay to create glaze
earthenware.
5. Prepare moulds.
6. Related practical
subject matter.
Content
4. Prepare mixture of clay to create glaze earthenware.
5. Prepare moulds.
6. Related practical subject matter.
Key learning points
Skills & Competency development
2. Design new glaze earthenware, polishing and use of ovens.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Producing carvings and ornaments using discarded timber
Course No. PL 48
Name of the
Course
Producing carvings and ornaments using discarded timber.
Aim Direct instructors o create new designs.
Objectives By the end of the programmer, participants will be able to;
206
1. understand about manufacturing of gift items.
2. gain knowledge on polishing and using machinery.
Target Group:
Forlk Art wood carving, carpentry instructors.
Duration:
Seven (07) days.
Core Areas
1. Produce gift items.
2. Using modern
machinery and all the
related subject
matter.
Content
1. Produce gift items.
2. Using modern machinery and all the related subject
matter.
Key learning points
Skills & Competency development
1. Enable to understand about producing gift items, polishing, using modern machinery
and all the related facts.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
207
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Concrete Technology and its new trends
Course No. PL 48
Name of the
Course
Concrete Technology and its new trends
Aim To direct technical officers to use new advanced methods and tools for
constructions in the area through awareness, as adaptation to rapid
development in concrete technology and its changes, is very slow in the
state constructions.
Objectives By the end of the programmer, participants will be able to;
2. To impart knowledge about modern equipment used for concrete
technology, chemicals, and raw materials.
Target Group:
Engineers, Architects, quantity surveyors and
Technical officers.
Duration:
One (01) days.
Core Areas
2. Make aware on
technical and
qualitative usages in
Concrete Technology
Content
4. Concrete mixtures
5. Concrete tests
6. Various concrete mixtures used at various situations
Key learning points
Skills & Competency development
2. Uplift the quality of constructions in the province.
208
Methodology: Classroom lectures and site investigations.
No of participants:
Minimum – 25, Maximum - 65
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Property Assessment
Course No. PL 48
Name of the
Course
Property Assessment
Aim Make aware on property assessment for discharging duties
Objectives By the end of the programmer, participants will be able to;
1. identify property Assessment Methodology
2. gain knowledge about professional ethics
Target Group:
Assessors, Tax Officers.
Duration:
Five (05) days.
Core Areas
1. Identify Property
Assessment
Methodologies.
2. Property Assessment
fundamentals.
3. Property Assessment
Standards.
4. Prepare Assessment
Reports.
Content
1. Identify Property Assessment Methodologies.
2. Property Assessment fundamentals.
3. Property Assessment Standards.
4. Prepare Assessment Reports.
5. Professional ethics.
209
5. Professional ethics.
Key learning points
Skills & Competency development
1. Identify property Assessment Methodologies
2. Be aware on property Assessment fundamentals
Methodology: Classroom lectures and site investigations.
No of participants:
Minimum – 25, Maximum - 65
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Surveyor Plan Analysis
Course No. PL 48
Name of the
Course
Surveyor Plan Analysis
Aim Obtain knowledge to analyze surveyor plans for officers’ duties
Objectives By the end of the programmer, participants will be able to;
1. obtain knowledge about the methodology to prepare surveyor plans
2. obtain knowledge to prepare surveyor plan using surveyor
technology
Target Group:
Assessors, Tax Officers.
Duration:
Four (05) days.
Core Areas
1. Methodologies to
prepare surveyor plans
2. Fundamentals to
prepare surveyor plans
3. Analysis of surveyor
plans
Content
1. Methodologies to prepare surveyor plans
2. Fundamentals to prepare surveyor plans
3. Analysis of surveyor plans
4. Prepare a surveyor plan using technology
210
4. Prepare a surveyor
plan using technology
Key learning points
Skills & Competency development
1. Give knowledge about the methodologies to prepare surveyor plans
2. Surveyor plan analysis
Methodology: Classroom lectures and site investigations.
No of participants:
Minimum – 25, Maximum - 65
Venue: WTI
211
212
213
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Problem Solving
Course No. MMM 33
Name of the
Course Problem Solving
Aim To understand and appreciate basic tenets of problem solving,
mediation and negotiation
Objectives By the end of the module, participants will be able to
1. improve knowledge of the problem solving process
2. enhance problem solving skills
3. impart skills in negotiation and mediation process
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Three (3) days
Core Areas
1. Introduction to Problems
and problem solving
2. Tackling problems
3. Climate for problem
solving
4. Finding possible
solutions
5. Representing problems
and generating ideas
Content
1. Introduction to Problems and problem solving
- What are problems?
- The stages of problem solving
- The skills of problem solving
- Why people fail to solve problems effectively?
2. Tackling problems
- Recognizing problem solving blocks
- Perceptual blocks
- Emotional blocks
214
6. Group problem solving
and implementing the
solution
7. Conflict management
8. Mediation
9. Negotiation
- Intellectual blocks
- Expressive blocks
- Cultural blocks
- Overcoming blocks
3. Climate for problem solving
- Influence of working environment on people
- Factors shaping the working environment
4. Finding possible solutions
- Problem solving cycle - Steps
5. Representing problems and generating ideas
- Models to represent problems
- Techniques for generating ideas
6. Group problem solving and implementing solution
- Contexts to use group problem solving
- Getting the best out of group problem solving
- Techniques for group problem solving
- Planning and preparation
- Reviewing and analysing outcomes
7. Conflict management
- Causes of disputes and conflicts
- Effects of conflicts
- Stages in conflict process
- Elements of a conflict
- Conflict resolution strategies
8. Mediation
- Understanding mediation
- Skills of a mediator
- Mediation process
- Workplace mediation
9. Negotiation
- Negotiation process
Key learning points
Skills & Competency Development
1. Identify problems
2. Understanding the climate for problem solving
3. Handling conflicts
4. Mediation and negotiation techniques
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
215
TRAINING UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
216
Chairing Meeting
Course No. SMM 01
Name of the
Course
Chairing Meeting
Aim To achieve clearly defined meeting outcomes by improving participant
contributions and overcoming meeting challenges.
Objectives By the end of the program, participants will be able to;
1. acquire a common understanding of the roles and expectations within
effective meetings;
2. establish the best structure for conducting meetings and the tools
available to achieve the meeting outcomes;
3. develop skills on the application of techniques to manage different
behaviours and energy levels within a meeting.
Target Group:
Public sector senior managers in North Western
Province
Duration:
One (1) day
Core Areas
1. Principles and roles
within effective meetings 2. Using Meeting Agendas 3. Managing participation 4. Reviewing meetings
Content
1. Principles and roles within effective meetings - Types of meetings - Characteristics and structure of effective
meetings - Role of chairperson, facilitator, minute taker
and attendees 2. Using Meeting Agendas
- Producing the meeting agenda - Scheduling the agenda items and managing
attendance - Achieving the desired outcome/s - Managing action plans
3. Managing participation - Recognizing natural roles people take within
a meeting - Channeling the different behaviors - Techniques to manage participation and
channel energy - Using questions to manage participation
4. Reviewing meetings - Methods available to review meetings
5. Meeting skills practice - Small group meetings with review and
observer feedback - Feedback and review of learning in small
groups Key learning point
Skills & Competency development
1. Abilities of identifying roles and expectations of an effective meeting.
2. Being equipped with the skills to apply techniques to manage different behaviours
217
Methodology: Interactive Lectures, role play, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
218
Change Management
Course No. SMM 02
Name of the
Course Change Management
Aim To enable managers to gain clear insights in effectively motivating people
through corporate culture and organisational change.
Objectives By the end of the programme, participants will be able to;
1. appreciate the impact of organisational change on people;
2. identify ways to lead and motivate people through cultural and
organisational change;
3. develop skills for effectively communicating change and cope with
change.
Target Group:
Public sector senior and middle level managers in
North Western Province
Duration:
One (1) day
Core Areas
1. The rationale for
managing change
2. Change management
principles
3. Emotional responses to
change
4. Reasons for change and
Building momentum
Content
13. The rationale for managing change
- Experiencing change
- Impact of change on standards
14. Change management principles
- Learning from past experiences of change
- Key principles of managing change
15. Emotional responses to change
- Costs of failing to deal with people’s needs &
concerns
- Identifying our own response to change
- DRECchange curve
16. Reasons for change and Building momentum
- Responding to resistance
- Communicating for change
- Driving momentum
- Change management strategies
Key learning point
Skills & Competency development
1. Awareness in change and change management.
2. Knowledge of emotional response to change and compelling reasons.
3. Building change-resilient culture.
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
Note:
DREC stand for
219
DREC helps you understand the key phases that people usually experience when they go
through change.
Denial – at this stage, the individual does not believe they have a problem.
Resistance – the person accepts they have a problem but doesn’t believe anything can be
done about it. They can even become angry about suggestions that they need to change.
Exploration – the individual accepts that there is a need to change and starts to explore the
options for resolving the issue at hand. This is a more positive stage than the previous two.
Commitment – the client decides on a plan of action to fix the problem and acts on it.
Source:https://www.cmsfitnesscourses.co.uk/blog/228/grow-your-pt-business-with-drec,
visited on 08.08.2018
TRAINING UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
220
Effective Communication
Course No. SMM 03
Name of the
Course
Effective Communication
Aim To enable participants to communicate clearly with impact
Objectives By the end of the programme, participants will be able to;
1. recognize different styles of communication and how to improve
understanding and build rapport with others.
2. reflect on different methods of communication and decide when each
is most suitable.
3. Understand the significance of body language and voice tone in
effective communication.
4. communicate messages in an effective and engaging way.
Target Group:
Public Sector Senior Managers North Western
Province
Duration:
One (1) day
Core Areas
1. Forms and
methods of
communication
2. Communication
styles
3. Non-verbal
communication
Content
1. Forms and methods of communication
- One-way versus two-way communication
- Process of communication
- Breakdown of communication
- Different communication methods and their effectiveness
2. Communication styles
- Perceptions and filters
- Appreciating different communication styles
- Identifying our own communication style and preference
- Adjusting to other styles
3. Non-verbal communication
- Voice tone and projection
- First impressions and building rapport
- Body language
- Active listening
Key learning point
Skills & Competency development
1. Awareness in forms and methods of communication.
2. Knowledge of Communication styles.
3. Ability to appreciate the role played by non-verbal communication.
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
221
Effective Supervision
Course No. SMM 04
Name of the
Course Effective Supervision
Aim To improve skills, confidence and general management abilities.
Objectives By the end of the programme, participants will be able to;
7. define clear expectations for team members
8. set S.M.A.R.T. goals for team members that motivate & inspire
dedication
9. learn effective ways of assigning work that's modified according to
each employee & situation
10. develop approaches to conducting formal feedback sessions
11. understand the ways of providing informal, constructive feedback
12. Establish conflict resolution strategies
Target Group:
Public sector senior managers in North Western
Province
Duration:
One (1) day
Core Areas
11. Setting Expectations
12. Setting Goals
13. Assigning Work
14. Degrees of Delegation
15. Implementing Delegation
16. Providing Feedback
17. Managing your Time
18. Resolving Conflict
19. Tips for Special
Situations
20. A Survival Guide for the
New Supervisor
Content
11. Setting Expectations
- Defining the requirements
- Identifying opportunities for improvement and
growth
- Setting verbal expectations
- Putting expectations in writing
12. Setting Goals
- Understanding cascading goals
- Setting S.M.A.R.T. goals
- Helping others set goals
13. Assigning Work
- General principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
14. Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial supervision
- Level Three: Complete independence
15. Implementing Delegation
- Deciding to delegate
- To whom should you delegate
- Providing instructions
- Monitoring the results
- Troubleshooting delegation
16. Providing Feedback
222
- Characteristics of good feedback
- Feedback delivery tools
- Informal feedback
- Formal feedback
17. Managing your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using routines to simplify your work day
18. Resolving Conflict
- Using a conflict resolution process
- Maintaining fairness
- Seeking help within the team
- Seeking help outside the team
19. Tips for Special Situations
- What to do if you've been promoted within the
team
- What to do if you're leading a brand new team
- What to do if you're taking on an established
team
20. A Survival Guide for the New Supervisor
- Ask the right questions of the right people
- Keep learning!
Key learning point
Skills & Competency development
4. Abilities of defining clear expectations, set S.M.A.R.T. goals for team members that
motivate & inspire dedication
5. Being equipped with the skills of identifying effective ways of assigning work that's
modified according to each employee & situation
6. Understanding of ways of providing informal, constructive feedback
Methodology: Interactive Lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
Note:S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
223
Good Governance
Course No. SMM 05
Name of the Course Good Governance
Aim To understand the concept of good governance and its practical aspects
Objectives By the end of the programme, participants will be able to;
1. gain knowledge of the nature, roles and functions of
government and the responsibilities of public officials 2. make the participants aware of the features of good
governance Target Group:
Public sector senior managers in North Western
Province
Duration:
One (1) day
Core Areas
1. Evolution of Good
Governance concept.
2. Importance and need
for accountability
3. Features of good
governance
4. Barriers to good
governance
Content
1. Evolution of Good Governance concept
- Early proponents of good governance
- Good governance & democracy
2. Human rights - Need to be accountable to public
- Fundamental rights
3. Concept of good governance and its features
- Barriers to good governance
4. Recent statutory provisions relating to good
governance.
- RTI etc.
Key Learning Points
1. Understanding the evolution of good governance
2. Identification of barriers to good governance
3. Application of legal provisions relating to good governance.
Methodology: Lectures, Case studies, Discussions
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
224
Managing Time for Optimal Results
Course No. SMM 06
Name of the
Course Managing Time for Optimal Results
Aim
To improve competency of public officials on effective time management
for enhancing service delivery.
Objectives By the end of the programme participants will be able to;
5. gain knowledge on prioritization and identify priorities
6. identify time wasters
7. develop skills to set S.M.A.R.T. goals and objectives.
8. enhance skills for planning works
Target Group:
Public Sector Senior Managers in North Western
Province
Duration: One (1) day
Main Subject areas
4. Why need time management
5. Identifying time wasters
6. Time management techniques
Content outline
4. Why need time management
- Significance,
- Global trends
- Organizational complexity
5. Identifying time wasters
- From you
- From others
6. Time management techniques
- Setting S.M.A.R.T. goals
- Activity log
- Scheduling,
- Prioritizing,
- Techniques for getting organized
Key learning points
4. Ability to prioritize requirements
5. Improved skills of setting S.M.A.R.T. objectives
6. Knowing where time is spent most
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
Note: S.M.A.R.Tstand for - Specific, Measurable, Achievable, Realistic, Time bound
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
225
Training Programmes for Senior Managers
Meeting Techniques
Course No. SMM 07
Name of the Course Meeting Techniques
Aim To help managers to get the most from the meetings they chair/attend.
Objectives By the end of the programme, the participants will be able to:
4. acquire a common understanding of the roles and expectations
within effective meetings.
5. establish the best structure for conducting their meetings.
6. develop skills in conducting effective meetings.
Target Group:
Public Sector Senior Managers in North Western
Province
Duration:
One (1) day
Core Areas
6. Principles and roles
within effective
meetings
7. Principles and roles
within effective
meetings
8. Managing participation
9. Reviewing meetings
10. Action plan
Content
2. Principles and roles within effective meetings
- Types of meetings
- Characteristics and structure of effective
meetings
- Role of chairperson, facilitator, minute taker and
attendees
5. Principles and roles within effective meetings
- Meeting agenda
- Scheduling the agenda items
- Managing attendance
- Achieving the desired results
6. Managing participation
- Natural roles people play in meetings
- Focusing on different behaviours
- Participation management techniques
- Using questions to manage participation
7. Reviewing meetings
- Meetings review Methods
Key learning points
Skills & Competency Development
4. Knowledge on principles and roles in conducting meetings;
5. Recognizing and managing the effect of differentbehaviours on meetings
6. Knowledge of the methods of reviewing meetings.
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
226
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
Strategic Planning
Course No. SMM 09
Name of the
Course Strategic Planning
Aim To enhance competencies on the formulation of vision,mission, goals
and objectives and strategic plan.
Objectives By the end of the program, participants will be able to;
1. enhance skills on the preparation of vision,mission, goals and
objectives;
2. gain knowledge and understanding on strategic planning and its
practices;
3. develop skills on the preparation of strategic plan.
Target Group:
Public sector senior managers in North Western
Province
Duration:
One (1) days
Core Areas
5. Preparing for the
Strategic Planning
Process
6. Initiating the Strategic
Planning Process
7. Developing the Strategic
Plan
8. Executing the Plan
Content
5. Preparing for the Strategic Planning Process
- Set the parameters for the strategic planning process,
- Establish a committee & strategic planning
committee
- Gather operational data
6. Initiating the Strategic Planning Process
- Develop a Vision Statement
- Develop a Mission Statement
- Performing SWOT Analysis
- Assess Internal and External Environments
7. Developing the Strategic Plan
- Prioritize what the Strategic Plan will address
- Set goals and objectives
- Develop strategy for achieving goals
- Draft the Strategic Plan
8. Executing the Plan
- Assign responsibility and authority
- Establish a monitoring system, assessment activities
Key learning points
Skills & Competency Development
227
5. Ability to develop vision, mission, goals and objectives.
6. Ability to assess internal and external environments.
7. Acquire knowledge on Strategic Planning process.
8. Acquire skills in preparation of Strategic Plans.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
Note: SWOT stand for- Strengths, Weaknesses, Opportunities, Threats
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
228
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
Stress Management
Course No. SMM 10
Name of the Course Stress Management
Aim To enhance competencies of managing participants’ stress and
balance their work life.
Objectives By the end of the programme, participants will be able to;
3. assess and analyze the symptoms, causes and effects of
personal and academic stressors in order to implement
appropriate stress management techniques.
4. monitor effectiveness of stress management techniques and
revise to meet current needs.
Target Group:
Public sector senior managers in North Western Province
Duration:
One (1) day
Core Areas
7. Understanding the stress,
stressors and controls
8. Recognizing work-related
stress
9. Signs and symptoms of stress
10. Dealing with stress
Content
7. Understanding the stress, stressors and controls
- What is stress, stressors and controls
- Importance of stress awareness
- Is stress negative?
8. Recognizing work-related stress
- Impact and costs of stress on the organization
- Benefits of identifying and tackling workplace
stress
9. Signs and symptoms of stress
- Sources of stress – emotional, mental,
physiological and behavioural
- The long term effects of stress
- Identifying personal stress map
10. Dealing with stress
- Stress management techniques
- Coping with strategies and tips for managing stress
Key learning points
Skills & Competency Development
1. Importance of maintaining a stress awareness log.
2. Analysis of causes and symptoms.
3. Knowledge on current stress management techniques.
4. Ability to develop an adaptable stress management plan.
Methodology: Interactive lectures, group activities, discussions
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
229
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
Finance for Non-Finance Managers
Course No. SMM 11
Name of the
Course Finance for Non-Finance Managers
Aim To make participants aware of the basics of financial management to
increase confidence in using the basic terminology and accounting principles
of financial management.
Objectives By the end of the programme, participants will be able to;
1. understand the sources of financial information
2. understand the current financial position of the organization
through the review of key concepts of financial information
analysing the financial flow trends
3. explore the driving forces behind financial information
4. recognize the importance of cash flow and cash management
Target Group:
Public sector senior non-financial managers in North
Western Province
Duration:
One (1) day
Core Areas
9. Basic financial concepts and
accounting process
10. Financial information and
analysing the financial flow
trends
11. Cash flow and cash
management
12. Working Capital
13. Costing concepts, controls
and profits
Content
9. Basic financial concepts and accounting process
- GAAP – Generally Accepted Accounting
Principles
- FRS – Financial Reporting Standards
10. Financial information and analyzing the financial flow
trends
- Financial reporting
- Preparing financial statements
- Key financial ratios
11. Cash flow and cash management
- Profit vs Cash
- The Cash Flow Statement
- Revenue to Free Cash Flow
- Increasing Cash
12. Working Capital
- Calculating Working Capital
- Working Capital “culprits”
13. Costing concepts, controls and profits
- Variance Reporting
- Capital Budgeting
- Different types of costs
230
Key learning points
Skills & Competency Development
1. Appreciation of the application of basic financial management principles in an
organization.
2. Ability to use financial information for management purposes.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
231
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior/Middle Level Managers
Public Procurement Management
Course No. SMM 12
Name of the
Course
Public Procurement Management
Aim To enhance knowledge and skills of the senior/middle level officials
involved in public procurement process in North Western Province.
Objectives By the end of the programme, participants will be able to;
1. improve knowledge on salient features in public procurement
process in Sri Lanka.
2. enhance skills on preparation of Standard Bidding Documents
(SBDs), issuance of bidding documents, bid opening and
evaluation of bids.
3. familiarise with recent amendments to the existing procurement
guidelines and manual.
4. familiarise with maintenance of contract files.
Target Group:
Public sector senior and middle level managers in
North Western Province
Duration:
Two (2) days
Core Areas
1. Introduction to Public
Procurement Guidelines
and Manual 2006 and
Objectives of public
procurement
2. Roles and responsibilities
of BOC, TEC and PC
3. Procurement checklist and
maintenance of contract
files
Content
1. Introduction To public procurement guideline and
Manual 2006 and Objectives of public
procurement
- What is public procurement?
- How to use guideline and manual 2006?
- Different categories, types and methods of
procurement
- Group works and case studies
- Key stages of bidding process
- Introduction to pre procurement activities
- Procuring and post procurement activities plan
- Group works and case studies
2. Roles and responsibilities of BOC, TEC and PC
- Role of the BOC
- Role of the TEC
- Role of the PC
- Group works and case studies
3. Procurement checklist and maintenance of
contract files
- Procurement checklist and its applicability
- Required correspondence in the contract files
- Group works and case studies
232
Key learning points
Skills & Competency Development
1. Awareness in basic public procurement management guidelines and objectives of
procurement management.
2. Understanding on the role and responsibilities of BOC, TEC and PC
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
233
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
Value for Money
Course No. SMM 13
Name of the
Course Value for Money
Aim To develop competencies of participants on the value for money and
performance auditing.
Objectives By the end of the programme, participants will be able to;
1. improve knowledge and understanding of value for money
(VFM) / performance review and its applicability.
2. enhance skills of planning, delivering and reporting on VFM/
performance audits.
3. gain understanding on the application of VFM auditing
techniques to assess “economy, efficiency and effectiveness”
in public sector.
4. produce reports that maximize impact, drive improvement
and add real value to your business. Target Group:
Public Sector Senior and Middle Level Managers
Duration:
One (1) day
Core Areas
1. Setting the “VFM” Scene
2. Context and Definitions
3. The three ‘E’s of VFM
4. Developing a VFM
Audit Programme
5. Readiness Check
6. VFM Techniques
7. Defining the “audit
questions”
8. Overview of the VFM
Process
9. Audit Completion
10. VFM Audit Reporting
Content
1. Setting the “VFM” Scene
- The public sector VFM agenda
- VFM Audit bodies
- Applicability of VFM to the private vs. public
sector
2. Context and Definitions
- The link between VFM audit and other “value”
methodologies
- The link between VFM audit and other assurance
roles
3. The three ‘E’s of VFM
- An introduction to “economy, efficiency,
effectiveness”
- Some other common ‘E’s
4. Developing a VFM Audit Programme
- Corporate agenda and initiatives
- Assessing overall arrangements for VFM
- Cutting your cloth
- The value objective
- VFM risk assessments
5. Readiness Check
- Is your organization ready?
234
- Is you audit team ready?
- VFM audit objectives
- What value does VFM audit provide?
- VFM auditing standards
- Skills and resources required
- Managing stakeholders
6. VFM Techniques
- The range of techniques available and their
usefulness / applicability
- Consideration of “control-based
approach”vs.“performance-based approach”
7. Defining the “audit questions”
- Is there a question worth answering?
- Can it be answered?
- Prioritizing the questions
8. Overview of the VFM Process
- The VFM Decision Flowchart
- Determining the Audit Criteria
- VFM Audit Evidence:
– What evidence need?
– Evidence collection methods
– Standard of evidence
- Collection Plan
- VFM audit findings
9. Audit Completion
- Documenting the audit
- Supervision and review
- Quality Control
- The right of reply!
10. VFM Audit Reporting
- Planning the VFM audit report
- Reporting objectives
- Maximizing your impact
- The reporting process
- The follow up process
Key learning points
Skills & Competency Development
1. Knowledge on value for money and performance auditing
2. Being equipped with the skills to produce reports that maximize impact, drive
improvement and add real value to your business.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
235
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
CATEGORY 2: MANAGEMENT
236
237
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Customer Service
Course No. MMM 06
Name of the
Course Customer Service
Aim To enhance participants’ skills and develop behaviour to offer excellent
customer service.
Objectives By the end of the programme, participants will be able to;
1. adopt a consistent, professional style when speaking with
customers
2. develop skills in engaging with customers and handling their
enquiries effectively
3. listen effectively, ask questions and summarize to respond fully
to a customer request
4. identify ways they can add value to customer relationships and
exceed expectations
5. turn customer service disappointments into a positive
experiences
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Defining Customer
Service
2. Handling customer
enquiries
3. Establishing customer
needs and responding to
requests
4. Handling work based
customer requests
Content
1. Defining Customer Service
- Features of a great service
- Sharing experiences of good and bad service
- Responsibility for customer service
- Stepping into customers’ shoes
2. Handling customer enquiries
- Customer contact model and service
standards
- Creating lasting first impressions
238
5. Service recovery
6. Complaint handling
practices
7. Building customer
relationships
- Building and maintaining rapport
- Using positive language and tone of voice
3. Establishing customer needs and responding to
requests
- Questioning
- Active listening – including taking notes
- Summarizing
4. Handling work based customer requests
- Identifying challenging customer requests
- Responding to challenging customer requests
assertively
5. Service recovery
- Turning disappointment into delight
- Identifying the nature of customer
complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer
service issues
6. Building customer relationships
- Trust and loyalty
- Differentiating from competitors
- Identifying ways to add value and exceed
customer expectations
Key learning points
Skills & Competency Development
1. Appreciation of the value of customer service
2. Dealing with customer inquiries and complaints
3. Building lasting relationships with customers
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
239
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Dealing with Difficult People
Course No. MMM 07
Name of the
Course Dealing with Difficult People
Aim To equip participants with skills and strategies to enable them to
address difficult behaviour in the workplace
Objectives By the end of the course, participants will be able to;
1. identify causes of challenging behaviour
2. recognise different behaviour types and the ways of dealing with
them
3. learn techniques to deal with difficult or arrogantindividual
4. develop the best strategy for addressing a current difficult
behaviour
Target Group:
Public sector middle level managers in North Western
Province
Duration:
One (1) day
Core Areas
1. Understanding behaviour and what
makes behaviour difficult
2. Different behaviour types and how to
deal with them
3. Using assertive communication
4. Handling and defusing conflict and
emotions
Content
1. Understanding behaviour and what makes
behaviour difficult
- What is behaviour?
- Current behavioural challenges
- What causes difficult behaviour?
- Factors affecting our behaviour and how
attitudes are formed
- Communication misunderstanding
2. Different behavioural types and how to deal
with them
- Appreciating the impact of the different
240
styles of behaviour on each other
- Strategies for responding to different
behavioural styles
- Resolving conflicts in a constructive
way
3. Using assertive communication
- Steps to becoming more assertive
- Using assertive language
- Finding ways of saying ‘no’
- Importance and impact of our non-
verbal language
4. Handling and defusing conflicts and
emotions
- Our reactions to conflicts and difficult
behaviour
- Conflict styles questionnaire -Thomas
Kiln Model
- Summary of conflict styles
- Defusing difficult emotions, particularly
anger
Key learning points:
Skills & Competency Development
1. Awareness on difficult people behaviours
2. Being equipped with skills of handling difficult people
Methodology:
• Lectures, Discussions & Exercises
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
241
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
242
Effective Supervision
Course No. MMM 10
Name of the
Course
Effective Supervision
Aim To improve skills, confidence and general management abilities.
Objectives By the end of the programme, participants will be able to;
1. define clear expectations of team members
2. set S.M.A.R.T. goals for team members that motivate & inspire
dedication
3. learn effective ways of assigning work that's modified according to
each employee & situation
4. develop approaches to conducting formal feedback sessions
5. understand the ways of providing informal, constructive feedback
6. establish conflict resolution strategies
Target Group:
Public sector middle level managers in North
Western Province
Duration:
Two (2) days
Core Areas
1. The changing role of
the supervisor
2. Breaking through
boundaries —
Creative thinking of
supervisors
3. Communication
essentials for
supervisors
4. Learning to lead, so
that others will follow
5. Giving your people
motivation, guidance
and directions
6. How to handle
difficult people and
situations
7. Building positive,
skilled and
enthusiastic staffs
8. How to reshuffle
duties
9. The supervisor’s
“Tool Box”
10. Mapping out your
career
Content
1. The changing role of the supervisor
- Common mistakes of supervisors and ways to avoid
- More time “leading”, less time “bossing”
- Tips for supervising, flex-time, part-time and shared-
time for employees
- The power of diversity to work and build a cohesive,
collaborative team
- The future of technology
2. Breaking through boundaries — Creative thinking for
supervisors
- Solving typical problems through atypical thinking
- Brainstorming techniques for flushing fresh ideas
- Kick-start creativity in your team and yourself
- Foster a work climate where creativity can thrive
- Use of Murphy’s law to handle time and problems
3. Communication essentials for supervisors
- Saying “No” without arousing offence in others, or guilt
in yourself
- Techniques to make sure the staff “hear you right the
first time” when give them directions
- Adding more power, energy and effectiveness to spoken
words
- How to be a good listener as a manager?
- Tips to boost the impact of your e-mail and written
communication
- How to offer the right feedback at the right time
4. Learning to lead, so that others will follow
- Learn how to direct your staff
- Identification,development&sharecorecompetencies of
effective leaders
- What kind of a leader youareatpresent?
243
- Delegation:
- Ways to get your staff to support your ideas
- How to develop your skills as a “Bigpicturethinker”?
- Using positive assertiveness to negotiate, influence and
build Win-win relationships with others
5. Giving your staff motivation, guidance and directions
- What your staff really need from you
- Avoid giving negative reinforcement for best workers
- How to make the staff to work harder, faster, more
efficiently?
- How personality affects performance
- The most effective way to offer constructive criticism
- Performance appraisals
6. How to handle difficult people and situations
- Proven ways of successfully addressed problems of
employees’ behavior
- Discover what you can and can’t change about the
difficult employees
- Dealing head-on with insubordinates, rule-breakers and
other confrontational personalities
- What to do with the easygoing employees who just
don’t get much done
- Handling delicate employee situations
7. Building positive, skilled and enthusiastic staffs
- Top reasons for good employees to leave, and ways to
get them to stay
- Interviewing techniques for weeding out poor
performers
- Recruiting tips for finding the best employees
- Helping employees avoid the “Grass is greener”
syndrome and prevent them from jumping ship
- Tactful, sympathetic, yet effective strategies
8. How to reshuffle duties
- Help to understand the “Whys” behind change
- Learn specific techniques for getting reluctant or
resistant employees to accept change
- Help to uncover the hidden opportunities change often
brings
- Reasons why organizational change doesn’t work and
how to make sure change initiatives are successful
- How to understand the change from your staffs’ point of
view
- Ways to empower your staff
- Use of communication skills to portray change
initiatives in a positive light
9. The Supervisor’s “Tool Box”
- How creating a “Process map” to eliminate unnecessary
steps and repetitive actions
- Learn to eliminate costly supervisory time-wasters
- Work smarter, not harder, using project, priority and
244
time management skills
- Learn to take advantage of Internet management tools
and Web sites
- How to tackle e-mail and Web abusers?
- Discover new technological innovations and trends
10. Mapping out your career
- Learn ways to become more visible, respected and
recognized for the work you do
- How to make sure you’ve chosen a career path that’s
right for you in the long run
- How to redirect or reinvent a stagnanted career
Key learning points
Skills & Competency Development
1. Abilities of defining clear expectations, set S.M.A.R.T. goals for team members that
motivate & inspire dedication
2. Being equipped with the skills of identifying effective ways of assigning work that's
modified according to each employee & situation
3. Understanding ways of providing informal, constructive feedbacks
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Senior Managers
Effective Team Building
Course No. MMM 11
Name of the
Course
Effective Team Building
245
Aim To make employee work as a team for achievementof organizational
objectives
Objectives By the end of the course participants will be able to;
7. Describe the team-building process (Forming, Storming,
Norming, and Performing).
8. Identify several team-building models.
9. Explain the basic behavioral styles and how to manage each.
10. Demonstrate effective listening skills.
11. Rephrase blunt wording for better communication.
12. Identify team strengths and opportunities for improvement.
Target Group:
Public sector middle level managers in North Western
Province
Duration: Two (2) days
Core Areas
7. Joining forces: what makes a
team
8. The Communication
Jungle: understanding different
communication styles
9. Listening skills: focusing for
better teamwork
10. Better questions, better answers:
skills for eliciting
communication
11. Rephrasing for better
relationships
12. Difficult personalities and
difficult situations: dealing with
dysfunction
Content
7. Joining forces: what makes a team
- What makes a group of people a team
- What great teams look like?
- How great teams act,
- Problems that teams often encounter
- Dysfunctional behavior that can sabotage a
team
8. The communication jungle: understanding
different communication styles
- People’s styles and understanding team’s
preferences.
- Using business training works’ signature
diagnostic tool.
- The Communication Jungle, participants
identify their behavioral styles and those of
their teammates in order to adjust for better
communication.
9. Listening skills: focusing for better teamwork
- Listening skills and their importance in team
communication.
- Working through an activity that demands
strong listening skills
10. Better questions, better answers: skills for
eliciting communication
- How to ask open-ended and closed questions
- When to use each for better team
communication.
11. Rephrasing for better relationships
- How to use language so that it will be better
received in conversations and in writing.
246
12. Difficult personalities and difficult situations:
dealing with dysfunction
- Ways to deal effectively with difficult
personalities,
- Team dysfunction, and tough situations.
Key learning points
Skills & competencies
3. Being equipped with team building technique
4. Knowing the ways of team dysfunctions and overcome issues.
Methodology: Lectures, Case Studies, Exercise, Group Activities and Presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
247
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Good Governance Practice
Course No. MMM 13
Name of the
Course
Good Governance Practice
Aim To improve knowledge and understanding on the concept of good
governance and its practical aspects
Objectives By the end of the course, participants will be able to;
1. acquire knowledge of the nature, roles and function of government
and the responsibilities of public officials
2. understand the features of good governance
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Overview of public
service.
2. Establish
Accountability
3. Key features of good
governance
4. Barriers to good
governance
Content
1. Overview of Public Service
2. Peoples’ Rights - Need to be accountable to the public
3. Concept of good governance and its features
4. Identify barriers to good governance
5. Current statutory provisions relating to good
governance.
Key Learning Points
1. Concept of the good governance
2. Barriers to good governance
3. Legal Provisions related to good governance
Methodology: Lectures, Exercise, Discussions
248
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Managing Time for Optimal Results
Course No. MMM 16
Name of the
Course Managing Time for Optimal Results
Aim To improve competency of public officials on effective time
management for enhancing service delivery.
249
Objectives By the end of the programme participants will be able to;
1. gain knowledge on prioritization and identify priorities
2. identify time robbers
3. enhance skills for planning works
4. improveskills to set SMART goals and objectives.
5. improveskills to organize and prepare action plan.
Target Group:
Public sector middle level managers in North
Western Province
Duration: Two (2) days
Main Subject Areas
1. Prioritizing
2. Time Robbers
3. Planning works
4. The four D's
5. How to delegate effectively
6. Setting SMART Goals
7. Techniques for getting
organized
8. Time Mapping
9. Creating a personal action
plan
Content outline
1. Prioritizing
- Benefit versus Effort
- Urgent versus Important
- Why need Time Management
- Values and Priorities
- The Prioritization Grid
2. Time Robbers
- Time robbers imposed by others
- Time robbers imposed by manager
3. Planning Works
- Advantages of Planning
- Guidelines and Tools for Efficient Planning
- The Difference between Planning and
Scheduling
- “Five Minutes Before the Hour”
4. The Four D's
- What makes the 4 Ds easy
- Guidelines for keeping a piece of paper
- Dump, Delay, Delegate and Do
- Using the 4 Ds
5. How to delegate effectively
- What is delegation?
- The five levels of delegation
- Five steps to delegation
- Keeping responsibility
- When you cannot delegate
6. Setting SMART Goals
- Why need to set goals
- Knowing what need to accomplish
- The 3 Ps of Goals
- SMART Goals
7. Techniques for Getting Organized
- The Need for Organization
- Organizing your day - Using a "To Do" List
- Pareto - the 80-20 Rule - and Quick Wins
- Organizing workspace
250
- Effective E-mail operation
- The Batching Technique
- Streamlining Approach with STING
- Meetings and Phone Calls
8. Time Mapping
- Using Technology
- Productivity Analysis
- Scheduling of demanding tasks
- What is a Time Map?
9. Creating a Personal Action Plan
Key learning points
1. Ability to prioritize requirements and identify time wasters
2. Improved skills of setting SMART objectives
3. Mapping-out time
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Meeting Techniques
Course No. MMM 17
Name of the Course Meeting Techniques
Aim To help managers to get the most from the meetings they chair/attend.
251
Objectives By the end of the programme, the participants will be able to:
1. acquire a common understanding of the roles and expectations
within effective meetings.
2. establish the best structure for conducting their meetings.
3. improveskills in conducting effective meetings.
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Principles and roles of
effective meetings
2. Managing participation
3. Reviewing meetings
4. Action plans
Content
1. Principles and roles of effective meetings
- Types of meetings
- Characteristics and structure of effective
meetings
- Role of chairperson, facilitator, minute taker and
attendees
- Scheduling the agenda items
- Managing attendance
- Achieving the desired results
- Action plans
2. Managing participation
- Natural roles played in meetings
- Focusing on different behaviours
- Participation management techniques
- Using questions to manage participation
3. Reviewing meetings
- Reviewing methods of meetings
4. Developing action plans
- Preparation of action plans
Key learning points
Skills & Competency Development
1. Knowledge on principles and roles in conducting meetings
2. Recognizing and managing the effect of different behaviours on meetings
3. Knowledge on the methods of reviewing meetings
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Personality Development for Managers
Course No. MMM 18
Name of the
Course Personality Development for Managers
252
Aim By the end of the program, participants will be able to enhance
competencies on Personality Development
Objectives By the end of the module, participants will be able to;
1. improve self-awareness and self-knowledge
2. building or renewing self-esteem
3. improve health and happiness
4. define and execute personal development plan
5. identify strategic goals for the life and strategies to achieve
those goals
6. understand the importance of EQ to personal, career, family and
social life and learn strategies to develop EQ
7. understand how to control and manage anger
8. understand the importance of Yoga and physical fitness for
increasing work-life performance.
9. explore the importance of Music Appreciation and its
importance to be a successful person in order to work in the
organizations effectively.
10. identify advantages of Yoga and Meditation for healthier life
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Five (5) days
Core Areas
1. Physical Fitness
Training
2. Spiritual Development
3. Personal Development
Plan (PDP)
4. Social dancing
5. introduction of Yoga
and Meditation
6. Physical fitness and
health
7. Music and
Appreciation
8. Introduction to
Emotional Intelligence
9. Nutritious local foods
for executive life
10. Stress Management
11. Assertiveness
12. Grooming and
Etiquette Training
Content
1 Physical Fitness Training
- Introduction to event and event management
- Types of events
- Get started event planning
- Framework of the event
- Stages of an event
2 Spiritual Development
- What is Spiritual Development?
- What is the process?
- When it was?
- Where it is?
- How can achieve it?
- Why it is important?
3 Personal Development Plan (PDP)
- What is personal development and PDP
- Personal vision, mission and values
- Introducing goal setting concept and action plan
- Identification of strategic goals
- Career
- Wealth creation
- Fun/ entertainment
- Relationships
- Health
- Family
253
4 Social Dancing
- Free-style Dancing
- Twist Dancing
5 Introduction of Yoga
- Importance of Yoga and advantages
- Preparation for flexible physical fitness for Yoga
(Introducing “Pawanamuktha exercise”)
- Introducing “Asana” (Positions)
- Introducing “Pranayama” (breath control)
- Relaxation techniques for body and mind
6 Physical Fitness and Health
- Physical fitness for basic health
- Nutrition - fruits - postures
7 Music and Appreciation
- Music for stress management and balance life
style
8 Introduction to Emotional Intelligence
9 Nutritious local foods for executive life
- Nutritious local foods for executives to reduce
stress
- How to prevent non-communicable diseases
10 Stress Management
- What is Stress?
- How to understand stress scientifically?
- How to use stress to perform well?
- What is clinical stress?
- How to manage stress?
11 Assertiveness
- Definition of assertiveness
- Qualities of assertive manager
- Guidelines to improve assertiveness
- Benefits of assertiveness
12 Grooming and Etiquette Training
- Good health and nutrition
- Personal Hygiene
- Beauty care
- Personal grooming
- Posture
Key learning points
Skills & Competency Development
1. Developed capacity on event management
2. Improved knowledge and understanding on event management process
3. Enhanced skills on event planning
Methodology:
• Theoretical background as pre-reading with materials provided in advance.
• Activity based few standard class room sessions.
• Steps of planning and implementation of a basic public event as a group activity.
• Site seeing/participation of a public event preparation.
254
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
255
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Strategic Planning
256
Course No. MMM 22
Name of the
Course
Strategic Planning
Aim To enhance competencies on the formulation of vision ,mission, goals
and objectives and strategic planning. Objectives By the end of the program, participants will be able to;
1. improve skills on the preparation of vision, mission, goals and
objectives
2. gain knowledge and understanding on strategic planning and its
practices
3. improve skills on the preparation of strategic plan. Target Group:
Public sector middle level managers in North Western
Province
Duration:
Three (3) days
Core Areas
1. Preparing for Strategic
Planning Process
2. Initiating a Strategic
Planning Process
3. Developing a Strategic
Plan
4. Executing the Plan
Content
1. Preparing for Strategic Planning Process
- Preparing for Strategic Planning Process
- Set the Parameters for Strategic Planning Process,
- Set the Parameters for Preliminary Planning Phase,
Stakeholder, Real Life Story
- How to set the Parameters for the Strategic Planning
Process, Assessment Activity?
- Establish a Strategic Planning Committee
- Establish a Committee for Assessment Activity
- How to gather Operational data - Real Life Example
- How to gather Operational data - Assessment
Activity
2. Initiating the Strategic Planning Process
- Develop a Vision Statement, Mission Statement,
Core Competencies, Real Life Story
- How to Develop a Vision Statement, Assessment
Activity?
- How to Develop a Mission Statement, Assessment
Activity?
- Assess Internal and External Environments,
Environmental Scan, Trend
- How to Assess Internal/External Environments,
Assessment Activity
- Performing SWOT Analysis
- How to Perform SWOT Analysis, Assessment
Activity
3. Developing the Strategic Plan
- Prioritize what the Strategic Plan will address
- Set Goals and Objectives, SMART Goals, Hierarchy
of Objectives
- Set Goals and Objectives – Guidelines, Assessment
Activity
- Develop Strategy for Achieving Goals
257
- Draft the Strategic Plan, Executive Summary, Draft
the Strategic Plan - Guidelines
- Draft the Strategic Plan - Assessment Activity
4. Executing the Plan
- Assign Responsibility and Authority,
Accountability, Strategic Alignment
- How to Assign Responsibility and Authority,
Assessment Activity?
- Establish a Monitoring System, Assessment Activity
Key learning points
Skills & Competency Development
1. Ability to develop vision, mission, goals and objectives.
2. Ability to assess internal and external environment.
3. Acquire knowledge on Strategic Planning process.
4. Skills in preparation of Strategic Plans.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
258
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
CATEGORY 2: FINANCIAL MANAGEMENT
259
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
260
261
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Value for Money
Course No. MMM 29
Name of the
Course Value for Money
Aim To enhance competencies of participants on the value for money and
performance auditing.
Objectives By the end of the programme, participants will be able to;
1. improve knowledge and understanding of value for money (VFM) /
performance review and its applicability.
2. enhance skills of planning, delivering and reporting on VFM/
performance auditing.
3. gain understanding on the application of VFM auditing techniques to
assess “economy, efficiency and effectiveness” in the public sector.
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Setting the “VFM” Scene
2. Context and Definitions
3. The three ‘E’s of VFM
Content
1. Setting the “VFM” Scene
- The public sector VFM agenda
- VFM Audit bodies
262
4. Developing a VFM Audit
Programme
5. Readiness Check
6. VFM Techniques
7. Defining the “audit
questions”
8. Planning the VFM Audit
9. Overview of the VFM
Process
10. Audit Completion
11. VFM Audit Reporting
- Applicability of VFM to the private vs. public
sector
2. Context and Definitions
- The link between VFM audit and other “value”
methodologies
- The link between VFM audit and other assurance
roles
3. The 3‘E’s of VFM
- An introduction to “Economy, Efficiency and
Effectiveness”
- Some other common ‘E’s
4. Developing a VFM Audit Programme
- Corporate agenda and initiatives
- Assessing overall arrangements for VFM
- Cutting your cloth
- The value objective
- VFM risk assessments
5. Readiness Check
- Is your Organization ready?
- Is you Audit Team ready?
- VFM audit objectives
- What value does VFM audit provide?
- VFM auditing standards
- Required skills and resources
- Managing stakeholders
6. VFM Techniques
- The range of techniques available and their
usefulness / applicability
- Consideration of “Control-based” approach vs.
“Performance-based” approach
7. Defining “Audit questions”
- Is there a question worth answering?
- Can it be answered?
- Prioritizing the questions
8. Planning VFM Audit
- Case Study Part I: Initial Review
- Managing the audit risks
- Case Study Part II: Risk Assessment
- Defining the scope
- Determining resources
9. Overview of the VFM Process
- The VFM Decision Flowchart
- Determining the Audit Criteria
- Case study part III: Audit Criteria
- VFM Audit Evidence
– Whatevidenceneed
– Evidence collection methods
– Standard of evidence
- Collection Plan
- VFM audit findings
263
10. Audit Completion
- Documenting the audit
- Supervision and review
- Quality Control
- The right of reply
11. VFM Audit Reporting
- Planning the VFM audit report
- Reporting objectives
- Maximizing impact
- The reporting process
- The follow up process
Key learning points
Skills & Competency Development
1. Knowledge on value for money and performance auditing
2. Being equipped with the skills to produce reports that maximize impact, drive
improvement and add real value to the business.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
264
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
CATEGORY 3: INFORMATION
TECHNOLOGY
265
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
CATEGORY 4: PROBLEM SOLVING, DECISION MAKING AND INNOVATIONS
266
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
HUMAN RESOURCE DEVELOPMENT UNIT
CATEGORY 5: DEVELOPMENT MANAGEMENT
267
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Development Planning
Course No. MMM 36
Name of the
Course
Development Planning
Aim To enhance participants’ competencies on theoretical knowledge on
development planning, applications and practices.
Objectives By the end of the program, participants will be able to;
1. define concepts of development planning
2. identify and explain steps of planning cycle
3. improve knowledge and understanding on types of planning
4. improve skills of sub-national level planning
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Three (3) days
Core Areas
10. Introduction to planning
& national planning
Content
10. Introduction to planning & national planning
- Introduction to planning
268
11. Sectoral Planning
12. Macro planning &
Macro planning
techniques
13. Perspectives on
community development
planning
14. Importance of Data &
Information in planning
15. Introduction to Physical
Planning
16. Environment concerns in
planning
17. PRA & RRA Techniques
18. Surveying, Mapping and
GIS Techniques in
Planning
- Types of planning
- Planning approaches
- Planning cycle
- National planning programmes and projects
11. Sectoral Planning
- Definitions to sector
- Sectoral compositions of the economy and changes
- Sectoral planning process
- Sectoral planning and National planning
12. Macro planning & Macro planning techniques
- Economic development plans of Sri Lanka
- Basic Macro planning techniques
13. Perspectives on community development planning
- Definitions tocommunity
- Approaches for community development planning
in Sri Lanka
14. Importance of Data & Information in planning
- Data & information sources
- Socio-economic profile of Sri Lanka
- Importance of data and information in relation to
planning
15. Introduction to Physical Planning
- Definitions & the concepts of physical planning
- Types of physical planning
- Aspects of physical planning
16. Environment concerns in planning
- Definitions to environment
- Planning and environment
- Elements of environmental planning
- EIA & IEE in brief
17. PRA & RRA Techniques
- What is PRA & RRA?
- PRA & RRA as data collection techniques
- Components of PRA & RRA
- Applications of PRA & RRA
18. Surveying, Mapping and GIS Techniques in
Planning
- Introduction to surveying and its process
- Mapping and types of maps
- Importance of mapping in planning
- GIS as a planning tool
Key learning points
Skills & Competency Development
4. Knowledge on cyclical process of planning;
5. Knowledge on different types of planning
6. Awareness on development planning
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
269
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Computer Based Project Planning – MS Project
Course No. MMM 37
Name of the
Course Computer Based Project Planning – MS Project
Aim To improving participants’ competencies in the application of computer
software for project planning.
Objectives By the end of the programme, participants will be able to;
1. gain knowledge and understand the concepts and techniques of
project management 2. improve knowledge on project planning and appraisal techniques 3. improve knowledge on MS Project 4. improve skills on the application of MS Project software in
planning monitoring and reporting of project management
activities Target Group:
Public sector middle level managers in North Western
Province
Duration:
Four (4) days
Core Areas
1. Project concepts and
project cycle
2. Project Preparation –
Content
1. Project concepts and project cycle
– What is a project? – Project cycle and steps
270
principles, methods and
techniques
3. Project planning
4. Application of MS Excel
for Project Appraisal
5. Understanding MS
Project Basics
6. Project Planning with
MS Project
7. Tracking Project
Progress Using MS
Project
8. Project Management
Information System
– Project process 2. Project Preparation
– principles, methods and techniques 3. Project planning
– WBS and Work Plan – Network Analysis
4. Application of MS Excel for Project Appraisal
5. Understanding MS Project Basics
6. Project Planning with MS Project
7. Tracking Project Progress Using MS Project
8. Project Management Information System
– Progress Reporting
Major learning points
Skills & Competency Development
1. Ability to apply MS Project software project planning and reporting.
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Managing Development Projects and Programmes
Course No. MMM 38
Name of the
Course Managing Development Projects and Programmes
Aim To improveparticipants’ competencies in writing project proposals.
Objectives By the end of the programme, participants will be able to;
1. define basic concepts of a project
2. improve knowledge and understanding on components of a
project and project cycle
3. improveknowledge and understanding of project feasibility and
appraisal
4. gain knowledge on project monitoring and evaluation
5. develop skills in creating project plans
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Three (3) days
Core Areas
1. Introduction to project
management and
Content
1. Introduction to project management and importance of a
project proposal.
271
importance of project
proposal.
2. Problem identification
& prioritization
3. Developing project
ideas and project
objectives
4. Project feasibility study
5. Preparation of project
plan
6. Preparation of project
budget
7. Structure of a project
proposal
8. Project appraisal
9. Project monitoring and
evaluation
- Defining a project
- The project Cycle
- Steps of a project
- Characteristics of a project
- Importance of writing project proposals
2. Problem identification & prioritization
- Defining a problem
- Problem identification
- Techniques for problem prioritization
- Selection of a key problem
3. Enhancing project ideas and objectives
- Project identification and it’saspects
- Exercise for choosing project title and setting project
objectives
- Characteristics of an objective
- Criteria for setting project objectives
4. Project feasibility study
- What is feasibility?
- Types and aspectsoffeasibility
- Feasibility report
5. Preparation of project plans
- Preparation of WBS
- Preparation of work plan
6. Estimating the budget of a project
- What isabudget?
- Required information to estimate a budget
- The best practices in budget estimation
- The importance of budget to a project
7. Structure of a project proposal
- Different project proposal formats
- Different components of a project
8. Project Appraisal
- Appraisal techniques
9. Project Monitoring and Evaluation
- Definitions to M&E
- Types of M&E
- Importance of M&E
- Improving M&E indicators
- Difference between M&E
Major learning points
Skills & Competency Development
1. Knowledge on project cyclical process
2. Ability to identify major components of a project proposal
3. Being equipped with skills to prepare project plans and write project proposals
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
272
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Project Monitoring and Evaluation
Course No. MMM 39
Name of the
Course Project Monitoring and Evaluation
Aim To improve participants’ competencies on project monitoring and
evaluation.
Objectives By the end of the programme, participants will be able to;
1. define major concepts of project monitoring and evaluation 2. improve skills of project monitoring and evaluation 3. improve skills on preparation of monitoring and evaluation plan
of a project.
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Introduction to project
monitoring &
evaluation.
Content
1. Introduction to project management, monitoring &
evaluation.
- What is project monitoring?
273
2. Progress reviewing and
progress control 3. Developing M&E
indicators 4. Data collection for
M&E 5. Practices of M&E 6. Project evaluation and
evaluation techniques 7. Project M&E reporting
- What is project evaluation? - Steps of monitoring and evaluation - Types of monitoring
2. Progress reviewing and progress control
- Importance of reviewing progress - Progress review meetings - Process of reviewing and controlling
3. Project evaluation and its techniques
- Types of Evaluation - Evaluation techniques
4. Identifying M&E indicators
- What is an indicator? - Characteristics of an indicator - Identifying SMART indicators
5. Data collection for M&E
- Need of data - Data collection methods - Data analysis and presentation - Decision making
6. Practices of M&E
- Practical aspects of M&E 7. Project M&E reporting
- Types of reports - Contents in different types of reports - Time and frequency of reporting - Reporting styles
Major learning points
Skills & Competency Development
1. Knowledge on project monitoring and evaluation
2. Ability to identify indicators for monitoring and evaluation
3. Understanding progress and evaluation reporting
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
274
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Disaster Management
Course No. MMM 40
Name of the
Course Disaster Management
Aim To upgrade knowledge and understanding on disasters, disaster
management and its practices
Objectives By the end of the program, participants will be able to;
1. improve knowledge on overview of disaster management
2. identify and assess disaster risks
3. prepare a disaster plan
4. develop effective processes for preparedness planning to
improve disaster response and recovery activities
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Three (3) days
275
CoreAreas
1. Global, National and Local
disaster risk situation
2. Basic concepts & terminology
used in disaster management
3. Overview of disaster
management
4. Hazard, Vulnerability &
Capacity Assessment
5. Disaster risk reduction
practices
6. Significance of early warning
systems in disaster
management
7. First Aid and techniques of
first aid
8. Disaster preparedness planning
and emergency response
9. Climate change scenario and
adaptation measures
10. Landslides and land slide
mitigation
Content
1. Global, National and Local disaster risk situation
- Introduction to disaster management
- Global scenario
- National and local disaster situations
2. Overview of disaster management
- Understandingadisaster and a hazard?
- Basic concepts & terminologies used in disaster
management
- Disaster cycle
3. Hazard, Vulnerability & Capacity Assessment
- Hazards and vulnerability
- Capacity assessment
4. Disaster risk reduction practices
- Practices of disaster management
- Process of risk reduction
- Approaches and procedures
- Community participation
5. Significance of early warning systems in disaster
management
- Introduction to early warnings
- Early warning systems in Sri Lanka
6. First Aid and first aid techniques
- Introduction to first aid
- Steps to be followed
- First aid techniques
7. Disaster preparedness planning and emergency
response
- Disaster preparedness
- Disaster response
- Preparedness and response planning
8. Climate change scenario and adaptation measures
- Global scenario of climate change
- Effect of climate change
- Climate change adaptation measures
9. Landslides and land slide mitigation
- Landslides situation in Sri Lanka
- Its impact
- Responsibilities and responsible organizations
Key learning points
Skills & Competency Development
1. Understanding of the various disasters and their consequences.
2. Dealing with disasters
3. Exposure to adaptation measures
Methodology: Interactive lectures, group activities, stimulation activities
discussions and presentations
276
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
CATEGORY 6: FACILITY/RESOURCE MANAGEMENT
277
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR MIDDLE LEVEL MANAGERS
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
HUMAN RESOURCE DEVELOPMENT UNIT
278
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Facilitation Skills
Course No. MMM 46
Name of the
Course
Facilitation Skills
Aim To equip participants with facilitation skills.
Objectives By the end of the programme, participants will be able to;
1. explain the role as a facilitator.
2. identify facilitation styles and the different ways to meet the
needs of a group.
3. apply appropriate facilitation interventions
Target Group:
Public sector middle level managers in North Western
Province
Duration:
Two (2) days
Core Areas
1. Role of the facilitator
2. Facilitation styles
3. Facilitation skills and
interventions
4. Group working techniques
5. Practice sessions –
preparation
Content
1. Role of the facilitator
- Definition of facilitation
- Role of facilitator versus leader
2. Facilitation styles
- Stages of group development
- Styles of facilitation
- Adapting facilitation styles to maturity of a
group
- Personal facilitation styles
3. Facilitation skills and interventions
- Key facilitation skills and techniques
- Intervention types of facilitation
- Using questions to manage meeting
behaviorsand contributions
4. Group working techniques
- Identifying different group working
techniques
5. Practical sessions – preparation
- Experience in group working methods
Key learning points
Skills & Competency Development
1. Exposure to a range of group working methods to be practiced.
2. Experience in trying out a group working method
3. Using facilitation skills to practical context.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
279
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019
Training Programmers for Supporting Staffs
Basic Computer Training
Course No. PL 48
Name of the
Course
Basic Computer Training
Aim Make aware on using computers for implementation of existing
inventory control system
Objectives By the end of the programmer, participants will be able to;
1. maintain proper relationship with sales outlets and stores of
WayambaJanakala Foundation
Target Group:
Officers who are employed in connection with
inventory control system of WayambaJanakala
Foundation, sales outlet managers of
WayambaJanakala Foundation and sales Assistants
Duration:
Two (02) days.
Core Areas
1. Basic introduction to
computers
2. Introduce the parts of
computer
(Monitor / CPO / VPS /
Printer)
3. Connect to the power
supply and function
the computer.
4. Introduce the key
board
5. Basic introduction to
computer based
inventory control
system (process)
6. Make aware on billing
Content
1. Basic introduction to computers
2. Introduce the parts of computer
(Monitor / CPO / VPS / Printer)
3. Connect to the power supply and function the
computer.
4. Introduce the key board
5. Basic introduction to computer based inventory
control system (process)
6. Make aware on billing system (Reload, short cut and
function key)
7. Take sales outlet reports
8. Information regarding team view and any disk
9. Common problems
280
system (Reload, short
cut and function key)
7. Take sales outlet
reports
8. Information regarding
team view and any
disk
9. Common problems
Key learning points
Skills & Competency development
1. Basic introduction to computer
2. Make aware on computer Based Inventory control system
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants:
Minimum – 25, Maximum - 45
Venue: WTI
281
CATEGORY 1: MANAGEMENT
282
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Building Positive Attitudes
283
Course No. NMM 01
Name of the
Course
Building Positive Attitudes
Aim To enable participants to understand attitudes formation and the role
attitudes play in shaping the behaviour of an individual.
Objectives By the end of the programme, participants will be able to;
6. understand the process of formation of attitudes
7. identify characteristics of successful people
8. control own attitude
9. deal with negative attitudes.
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. Attitudes - what, why and
how
2. What does it take to be
successful in life?
3. Happiness research
4. How to have a positive
impact on negative people
5. How to minimize the
impact of negative people?
Content
10. Attitudes - what, why and how
- Looking at the negatives and the positives
11. What does it take to be successful in life?
- The Attitude Virus Video
- Four typical phases of attitude at work
12. Happiness research
- 5 truths about attitudes
- 10 positive attitude principles
13. How to have a positive impact on negative people
14. How to minimize the impact of negative people?
- Giving praise and recognition to others
- Summary and personal action plans
Key learning points
Skills & Competency Development
3. Learning of the role attitudes play in molding peoples’ personality.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Disciplinary Procedure
284
Course No. NMM 02
Name of the Course Disciplinary Procedure
Aim Furnishing the participants a comprehensive knowledge about the
Disciplinary procedure in the public sector.
Objectives By the end of the programme, participants will be able to;
1. understand the expected behavior ofpublic servants in
workplaces.
2. Steps of disciplinary procedure.
3. Conduct preliminary investigations and formal inquiries.
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Three (3) days
CoreAreas
1. Acts of misconduct
2. Preliminary
investigation.
3. Charge sheets.
4. Formal inquiries.
5. Appeals.
Content
1. Behavioral expectations of public servants
• Acts of misconduct.
• Mind offences.
• Severe offences
2. People rights - Need to be accountable to public
- Fundamental rights
3. Conducting preliminary investigations.
4. Drafting charge sheets.
5. Formal inquiries.
6. Disciplinary orders.
7. Appeals.
Key learning points:
• Practical experience in,
- Conducting preliminary investigations.
- Framing changes
- Conducting formal inquiries.
Methodology:
• Lectures, Discussions, Exercises and Role Plays
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Effective Communication
285
Course No. NMM 03
Name of the Course Effective Communication
Aim To enable participants to communicate clearly with impact by
improving their verbal and non-verbal communication styles as well
as enhancing interpersonal skills.
Objectives By the end of the program, participants will be able to;
1. recognize different styles of communication, improve
understanding and build rapport with others.
2. reflect on different methods of communication and decide
what is more suitable.
3. appreciate the role of body language and voice tone in
effective communication.
4. communicate the message in an effective and engaging way
for the recipient.
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. Forms and methods of
communication
2. Communication styles
3. Non-verbal
communication
4. Action planning and
reflection
Content
1. Forms and methods of communication
- One-way versus two-way
communication
- Process of communication
- Breakdown of communication
- Different effective communication
methods
2. Communication styles
- Perceptions and filters
- Appreciating different communication
styles
- Identifying our own communication
styles and preferences
- Adjusting to other styles
3. Non-verbal communication
- Voice tone and projection
- First impressions and building rapport
- Body language
- Active listening
4. Action planning and reflection
- Review of learning
Key learning points
Skills & Competency Development
1. Knowledge on forms and methods of communication
2. Knowledge on communication styles
3. Awareness on non-verbal communication
Methodology:
Interactive lectures, Exercise, and Discussions
286
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Effective Customer Service
287
Course No. NMM 04
Name of the
Course
Effective Customer Service
Aim To enhance participants’ skills and behaviours to offer and excellent
customer service.
Objectives By the end of the programme, participants will be able to;
1. adopt a consistent, professional style when speaking with
customers
2. develop skills in engaging with customers and handling their
enquiries effectively
3. listen effectively, ask questions and summarize to respond fully
to a customer request
4. identify ways they can add value to customer relationships and
optimize expectations
5. turn customer disappointments into a positive experiences
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Three (3) days
Core Areas
1. Defining Customer
Service
2. Handling customer
enquiries
3. Establishing customer
needs and responding
to requests
4. Handling work based
customer requests
5. Service recovery
6. Complaint handling
practice
7. Building customer
relationships
Content
1. Defining Customer Service
- Features of a great Customer service
- Sharing experiences of good and bad services
- Responsibility of customer services
- Stepping into customers’ shoes
2. Handling customer enquiries
- Customer Contact Model and standards of
services
- Creating lasting first impressions
- Building and maintaining rapport
- Using positive language and tone of voice
3. Establishing customer needs and responding to
requests
- Questioning
- Active listening – including taking notes
- Summarizing
4. Handling work based customer requests
- Identifying challenging customer requests
- Responding to challenging customer requests
assertively
5. Service recovery
- Turning disappointments into delights
- Identifying the nature of customer complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer
288
service issues
6. Building customer relationships
- trust and loyalty
- Differentiating from competitors
- Identifying ways to add value and optimize
customer expectations
Key learning points
Skills & Competency Development
1. Appreciation of the value of customer service
2. Dealing with customer inquiries and complaints
3. Building lasting relationships with customers
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Effective Time Management
289
Course No. NMM 05
Name of the
Course
Effective Time Management
Aim
To improve competency of public officials on effective time management
enhancing service delivery.
Objectives By the end of the programme participants will be able to;
1. gain knowledge on prioritization and identify priorities
2. identify time robbers
3. enhance skills in planning works
4. improve skills to set SMART goals and objectives.
5. improveskills to organize and prepare action plans.
Target Group:
Public sector Non-Managerial staff in North Western Province
Duration:
Three (4) days
Core Areas
1. Prioritizing
2. Time Robbers
3. Planning Your Work
4. The Four D's
5. How to Delegate Effectively
6. Setting SMART Goals for
Yourself
7. Techniques for Getting
Organized
8. Time Mapping
9. Developing a Personal Action
Plan
Content
1. Prioritizing
- Benefit versus effort
- Urgent versus important
- The necessity of time management
- Values and priorities
- The prioritization grid
2. Time Robbers
- Time robbers imposed by others
- Time robbers imposed by you
3. Planning Your Work
- Benefits of planning
- Guidelines and tools for efficient planning
- The difference between planning and
scheduling
- Five minutes before the hour
4. The Four D's
- What makes the 4 Ds easy
- Guidelines for keeping a piece of paper
- Dump, Delay, Delegate and Do
- Using the 4 Ds
5. How to Delegate Effectively
- What is delegation?
- The five Levels of delegation
- Five steps to delegation
- Keeping responsibility
- When you cannot delegate
6. Setting SMART Goals for Yourself
- Why you need to set goals now
- Identifying what you want to accomplish
- The 3 Ps of goals
- SMART goals
7. Techniques for Getting Organized
290
- The need for organizing
- Organizing your day - using a "to do" list
- Pareto - the 80-20 rule - and quick wins
- Organizing your workspace
- Effective e-mail operation
- The batching technique
- Streamlining your approach with sting
- Meetings and phone calls
8. Time Mapping
- Using technology
- Productivity analysis
- Scheduling of demanding tasks
- What is a time map?
9. Developing a Personal Action Plan
Key learning points
1. Ability to prioritize requirements
2. Improved skills of setting SMART objectives
3. Identification of time robbers
4. Mapping out time
5. Preparation of action plan
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Entrepreneurship Development
291
Course No. NMM 06
Name of the
Course
Entrepreneurship Development
Aim To enhance competencies required to identify, assess and promote rural,
small and medium Level business among community.
Objectives By the end of the programme, participants will be able to;
1. improveunderstanding on basic requirements develop entrepreneurship
in regional Level.
2. identify self-employment opportunities and related problems.
3. create business opportunities to commence new businesses.
4. improve ability to prepare business plans and estimate budgets.
5. improve competencies to inculcate micro banking and credit practices.
6. facilitate community trainings on self-employments.
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Four (4) days
Core Areas
1. Introduction to
entrepreneurship and
entrepreneurship
development.
2. Entrepreneurial
development organizations
3. Discussion with a well-
known self-developed
Entrepreneur
4. Green environment and
Women perspectives of
SME
5. Business registration
process
6. Banking and micro finance
methods
7. Preparation of Financial
Budgets
8. Business Monitoring and
Risk Mitigation Methods
9. Prepare a business Plan for
small business
Content
1. Introduction to entrepreneurship and
entrepreneurship development.
- Entrepreneurship and entrepreneurial
competencies
- Entrepreneurial life cycle
- Self-employmentsagainstwage employments
- Identification of business opportunities
- Introducing strategies to find opportunities
2. Entrepreneurial development organizations
- Role of ITI, EDB and IDB
- Role of LAKSALA, NCC and NEDA
3. Discussion with a well-known self-developed
Entrepreneur
- Categories of SME sector and structure
- Driving forces behind successful stories
- Understand challenges faced by SME
4. Green environment andwomen perspectives in SME
- Environmental sensitiveness
- Assessing appropriate decent business under
Green concepts
- The various programmes and projects
implemented in women Entrepreneurshipwith
successes and failures in Sri Lanka
5. Business registration process
- Basic knowledge of Contract Law, Commercial
Law
- Business Registration Act
6. Banking and micro finance methods
- Micro Finance and why MF
- Advantages of MF arrangements for poverty
reduction
292
- Micro Finance products and services
- Legal and regulatory aspects of MF
- Banking practices in providing MF
7. Preparation of Financial Budgets
- Estimation and it is importance
- Estimate income and expenditure
8. Business Monitoring and Risk Mitigation Methods
- Interpretation of financial reports
- Profitability ratio
- Liquidity ratio
- Basic variationanalysis
- Non-financial analysis
9. Preparation of a business plan for small businesses
- Group work
Key learning points
Skills & Competency Development
1. Competencies to identify, assess and promote rural, small and medium Level businesses
among community
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Establishment Code and PSC Rules
293
Course No. NMM 07
Name of the
Course
Establishment Code and PSC Rules
Aim To equip participants with regulations in Establishment Code and Procedural
Rules of Public Service Commission.
Objectives By the end of the programme, participants will be able to;
1. enhance the knowledge on Procedural Rules of PSC
2. enhance the knowledge on Establishments Code
3. enhance the knowledge and skills on application of Establishment Code
and Procedural Rules of PSC
4. optimize the knowledge in Disciplinary Procedure
5. improve skills in conducting preliminary investigations and preparation
of charge sheets
6. improve knowledge on conducting formal inquiries
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Five (5) days
Core Areas
1. Application on
Procedural Rules of PSC
2. Application on
Establishment Code
3. General conduct and
discipline
4. Disciplinary authority
5. Conducting preliminary
investigations
6. Preparation of charge
sheets
7. Conducting formal
inquiries
Content
1.Application on Procedural Rules of PSC
- Appointments
- Confirmation
- Release of a public officer from the public service
- Re-instate
- Retirement
- Transfers
2.Chapter VI
- Chapter VIII
- Chapter IX
- Chapter X
- Chapter XI
- Chapter XII
- Chapter XIII
- Chapter XIV
3. Application on Establishment Code
- Chapter XV
- Chapter XVI
- Chapter XVII
- Chapter XVIII
- Chapter XIX
- Chapter XX
- Chapter XXI
- Chapter XXII
- Chapter XXIII
4. Application on Establishment Code
- Chapter XXV
- Chapter XXVI
294
- Chapter XXVII
- Chapter XXVIII
- Chapter XXIX
- Chapter XXX
- Chapter XXXI
- Chapter XXXII
- Chapter XXXIII
- Chapter XXXVI
5. General conduct and discipline &disciplinary authority
- Definitions to discipline and misconduct
- Chapter XLVII of the E-code
- Constitutional Provisions
- Gazette notifications related to power delegation by
PSC
6.Conducting Preliminary-Investigations
- How to synthesize and analyze data and information
- Reporting formats
7.Preparation of Charge Sheets
- Matters arising out of a preliminary investigation
report
- E-code provisions
- Main elements of a charge sheet
- Drafting charge sheets
- How to synthesize and analyze data and information
- Reporting formats
Key learning points
Skills & Competency Development
1. Ability to manage investigations with the proper understanding of establishment code and
procedural rules of PSC.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
295
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Selling Techniques
Course No. NMM 09
Name of the
Course
Selling Techniques
Aim To equip participants with selling techniques to win customers.
Objectives By the end of the programme, participants will be able to;
1. understand customer requirements and sales process
2. explore beliefs about selling
3. create a great first impression and professional opening
4. uncover needs and opportunities
5. practice introducing services and products
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Three (3) days
296
Core Areas
1. Introduction to Marketing
2. Opening a sales discussion
3. Uncovering needs –
listening
4. Uncovering needs –
questioning
5. Proposing a solution
6. Personal preparation and
practise
Content
1. Introduction to Marketing
- Perceptions and beliefs about sellings and
salesmen
- Understanding the selling and buying cycles
- Stages of the consultative sales model
2. Opening a sales discussion
- Purpose of the discussion
- Key elements of the opening
- Practise in small groups
3. Uncovering needs – listening
- Barriers to listening and active listening
- Practise of listening skills
4. Uncovering needs – questioning
- Types of questions, questioning funnel
- Summarizing
- Practise of questioning skills
5. Proposing a solution
- Addressing a ‘Need’
6. Personal preparations and practises
- Applying Customer Contact Model/
Marketing Plan
7. Applying learning and next step
- Review of learning, action planning and
activities
- Sales Training Course feedbacks
Key learning points
Skills & Competency Development
1. Executing tools and techniques of selling in order to yearn customers.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
297
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Stores Management
Course No. NMM 10
Name of the
Course
Stores Management
Aim To impart participants with knowledge and equip with skills to manage
stores effectively and efficiently.
Objectives By the end of the programme, participants will be able to;
1. understand the process of store management
2. improve skills in managing stores
3. improve skills in controlling inventory
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Five (5) days
298
Core Areas
1. Store organization
2. Store location, building and
layout
3. Material identification
systems
4. Receiving and inspection
5. Storage systems
6. Preservation of material in
storage
7. Issuance of materials from
stores
8. Stock verification
9. Safety and security
10. Inventory control
11. Store accounting
12. Store records
Content
1. Store organization
- Types of stores
- Stages of group development
- Centralized, decentralized stores
- Location of stores
- Store procedure
2. Store location, building and layout
- Site location
- Store buildings
- Principles of building designs
- Storage facilities
- Small storehouses
- Storage location systems
- Material handling equipment
3. Material identification systems
- Need for coding
- Codification
- Standardization
- Variety reduction
4. Receiving and inspection
- Receipt section
- Organization
- Functions and responsibilities
- Receipt procedure
- Inspection methodology
- Clearing goods and claims
5. Storage systems
- Storage objectives
- Importance of efficient storage
- Storage methods
- Equipment storage
- Stockyards
6. Preservation materials in stores
- Deterioration of materials
- Stores hygiene
- Preservation measures
7. Issuance of materials from stores
- Authorization
- Indenting for materials
- Order picking
- Issuance Procedure
8. Stock verification
- Need for stocktaking
- Techniques of stocktaking
- Investigation of discrepancies and
reconciliations
- Stock adjustments and Write-off
9. Safety and security
299
- Accidents
- Safety of handling equipments
- Security
- Theft
10. Inventory control
- Need for inventory control
- Economic Order Quantity
- Methods of controlling stock Levels
- Selective inventory control
11. Store accounting
- Need for store accounting
- Stock valuation
- Valuation of material issues
- Inventory valuation
12. Store records
- Stock cards
- Material Requisition Form
- Store Transfer Note
- Goods Received Note (GRN)
- Gate Pass
- Material Return Note (MRN)
Key learning points
Skills & Competency Development
1. Organizing a small storehouse
2. Knowledge in storage system
3. Skills to handle stores
4. Skills to control stocks
5. Knowledge on different stock cards held in a store
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
300
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Stress Management
Course No. NMM 11
Name of the
Course
Stress Management
Aim To enhance competencies of managing participants’ stress and balance
their work life.
Objectives By the end of the programme, participants will be able to;
1. assess and analyze the symptoms, causes and effects of personal
and other stressors in order to apply appropriate stress management
techniques.
2. effectively monitor the stress management techniques and revise in
order to meet current needs.
Target Group:
Public Sector Non-Managerial staffin North Western
Province
Duration:
Two (2) days
301
CoreAreas
1. Costs and benefits of
reducing work-related
stress
2. What is stress/stressors
and controls
3. Recognizing the signs
and symptoms of stress
4. Stress management
toolkit
5. The legal case for
dealing with work-
related stress
6. Skills of an effective
Stress Manager
Content
1. Costs and benefits of reducing work-related stress
- Impact and costs of stress on the organization
- Benefits of tackling workplace stress
2. What is stress/stressors and controls
- An introduction to stress awareness
- The fight or flight response
- Are there any good stresses?
3. Recognizing the signs and symptoms of stress
- 4 sources of stress – emotional, mental,
physiological and behavioural
- The long term effects of stress
- Identifying one’s personal stress map
4. Stress management toolkit
- Review of current stress management techniques
- Coping strategies and tips for managing stress
5. The legal case for dealing with work-related stress
- The legal obligation of the employer to reduce work-
related stress
- 5 Steps to Risk Assessment
6. Skills of an Effective Stress Manager
- Critical role of the line manager
- Stress management skills and competencies
Key learning points
Skills & Competency Development
1. Maintain a stress awareness log
2. Information on current stress management techniques and evaluate personal
relevance.
3. Practice specific techniques, track effectivenessand revise to meet personal
preferences.
4. Create an adaptable stress management plan for academic success incorporating
selected techniques.
Methodology: Interactive lectures, group activities, field visits, discussions and
presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
302
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Results Based Team Building
Course No. NMM 12
Name of the
Course
Results Based Team Building
Aim To facilitate employees to work as a team in order to achieve
organizational objectives
Objectives By the end of the programme, participants will be able to;
1. define the key concepts associated with team work and team
building
2. identify the main obstacles to effective team work
3. understand the nature of team formation process
4. understand critical components required for a high performance
team
5. build a cohesive team
6. explain the benefits of developing and maintaining effective
team work
Target Group: Duration: Three (3) days
303
Public sector Non-Managerial staff in North Western
Province
CoreAreas
1. Types of teams
2. Characteristics of a
team.
3. Stages of team
development
4. Systematic approach
to team work
5. High performing
team
6. Why teams fail
Content
1. Types of teams
- Formal teams and Informal teams
2. Characteristics of a team
- Membership is clearly definable
- Performance goals are well defined, clear and
agreed
- Interdependency and collaboration are the keys
to success
- Identify the importance of thinking ‘We’ in
place of ‘I’
- Shared values and principles unite a team.
- Interaction and communication Levels
3. Stages of team development
- Forming
- Storming
- Norming
- Adjourning
4. Systematic approach to team work
- Scope and expectations
- Briefing and training
- Performing the task
- Monitoring and reviewing
5. High performing team
- Characteristics
- Maintenance
- Causes of low performance
6. Why teams fail
- People
- Communication
- Resources
- Objectives
- Weariness
Key learning points
Knowledge about
1. Team building techniques
2. Overcome issues of team building
3. Maintenance of a high performing team
Methodology:
Class sessions, Group discussions, Stimuli exercises, Case studies and problem Solving
exercises, Individual assignments, Templates and tools
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
304
HUMAN RESOURCE DEVELOPMENT UNIT
CATEGORY 2: FINANCIAL MANAGEMENT
305
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Financial Management in Public Sector
Course No. NMM 13
Name of the
Course
Financial Management in Public Sector
Aim To enhance participants’ competencies on theoretical and practical
aspects of financial management in public sector
Objectives By the end of the program, participants will be able to;
1. gain understanding on the Statutory and Institutional
arrangements to exercise control over public finance.
2. acquire knowledge on the powers and functions of the Minister
of Finance and the treasury operations.
3. identify the powers and functions of chief accounting officer,
revenue accounting officer and accounting officer
306
4. identify on powers and functions of the Auditor General and
other related matters.
5. acquire knowledge on the Government Budgeting Process and
Expenditure Control.
6. acquire knowledge on the Government Procurement Procedure.
7. acquire knowledge on the Treasury Operations and Cash
Management and other related matters.
8. acquire knowledge on the important sections of Financial
Regulations
9. improve understanding on the structure, functions and activities
of a Divisional Secretariat and related matters.
10. acquire skills in computation relating to the concept of Time
Value for Money
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Five (5) days
Core Areas
1. Legal and Regulatory
Framework of Public
Finance
2. Powers and Functions of
the Minister of Finance
and the Treasury; Fiscal
Governance and
Management
3. Chief Accounting
Officer, Revenue
Accounting Officer and
Accounting Officer
4. Auditor General – his
Powers and Functions
5. Government Budget and
Expenditure Control
6. Government
Procurement Procedure
7. Treasury Operations
and Cash Management;
Role of Central Bank and
External Funding
8. Financial Regulations
9. Structure, Functions
and Activities of
Divisional Secretariats
with Special Emphasis
on Public Financial
Management
10. The Concept of Time
Value of Money
Content
1. Legal and Regulatory Framework of Public Finance
- Constitutional Provisions
- Parliamentary Control
- Other legal and regulatory framework of public
finance in Sri Lanka including COPE and
COPA
2. Powers and Functions of the Minister of Finance
and the Treasury; Fiscal Governance and
Management
- Consolidated Fund and its operation
- Meaning and Method of Appropriation
- Powers and Functions of the Minister of
Finance
- Powers and Functions of the Treasury
- Warrants and Imprest
- Fiscal Governance and Management
- Budget Outturn and Financial Management
Reforms
3. Chief Accounting Officer, Revenue Accounting
Officer and Accounting Officer
- Appointing Chief Accounting Officer
- Revenue Accounting Officer, Accounting
Officer and their Powers and Functions.
- Delegation of Authority
4. Auditor General – his Powers and Functions
- Internal Audit and the concept of Value for
Money Audit
5. Government Budget and Expenditure Control
- Importance of Public Expenditure Planning and
Management
307
- Identification of Organizational Objectives and
Functions
- Formulation and Finalization of Annual
Estimates of Revenue and Expenditure
- Variations of approved Estimates of
Expenditure
- Application of Virement Procedure
- Management of Public Sector Cadre
- Supplementary Estimates
6. Government Procurement Procedure
- Procurement of Goods, Services and Works
- Composition, Appointment, Powers and
Functions of Tender Boards and Technical
Evaluation Committees
- Tender Evaluation Procedure
- Management of Donor Funded Projects
7. Treasury Operations and Cash Management
- Treasury Operations
- Single Account and Cash Flow Management
- Role of Central Bank and External Funding
8. Financial Regulations
Financial Regulation Part I (Excluding Chapter
X)
9. Structure, Functions and Activities of Divisional
Secretariats with Special Emphasis on Public
Financial Management
- Structure, Functions and Activities of Divisional
Secretariats
- Relationship between the Central Government
and relevant Provincial Councils
- Public Financial Management in the Divisional
Secretariats
10. The Concept of Time Value for Money
- Compound Interest and Present Value
- NPV and IRR computations for projects
- Annuities and Perpetuities
Key learning points
Skills & Competency Development
1. Knowledge on financial regulations
2. Understanding the role of Accounting Officer, Revenue Accounting Officer and
Chief Accounting Officer
3. Awareness on financial procedure and treasury operations
4. Understanding the time value for money
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
308
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Public Procurement Management
Course No. NMM 14
Name of the
Course
Public Procurement Management
Aim To enhance knowledge and skills of the Non-Managerial staffs involved in
public procurement process in North Western Province.
Objectives By the end of the programme, participants will be able to;
1. improveknowledge on salient features in public procurement process
in Sri Lanka.
2. enhance skills on preparation of Standard Bidding Documents
(SBDs), issuance of bidding documents, bid opening and evaluation
of bids.
3. familiarise with recent amendments to the existing procurement
manual and guidelines
4. familiarise with maintenance of contract files
309
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Three (3) days
Core Areas
1. Introduction to public
procurement guidelines and
manual 2006 and
Objectives of public
procurement
2. Role and responsibilities of
BOC, TEC and PC
3. Procurement checklist and
maintenance of contract
files
Content
1. Introduction to public procurement guidelines and
manual 2006 and Objectives of public procurement
- What is public procurement?
- How to use guidelines and manual 2006?
- Different categories, types and methods of
procurement
- Key stages of bidding process
- Introduction to pre procurement activities
- Procuring and post procurement activities
- Group works and case studies
2. Role and responsibilities of BOC, TEC and PC
- Role of the BOC
- Role of the TEC
- Role of the PC
- Group works and case studies
3. Procurement checklist and maintenance of contract
files
- Procurement checklist and its applicability
- Required correspondences in the contract files
- Group works and case studies
Key learning points
Skills & Competency Development
1. Awareness in basic public procurement management guidelines and objectives of
procurement management.
2. Understanding the roles and responsibilities of BOC,TEC and PC
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
310
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Internal Auditing
Course No. NMM 15
Name of the
Course Internal Auditing
Aim To enhance participants’ competencies on theoretical and practical
aspects of internal auditing
311
Objectives By the end of the program, participants will be able to
1. understand the concepts of traditional and operational auditing
2. gain knowledge on proven tools and techniques for performing
effective audits
3. acquire a solid background in the basics of documenting and
evaluating internal control/fieldwork techniques
4. assessing risk, flowcharting, designing flexibility into the audit
program, performing the audit and applying audit results to solve
business problems
5. focus on and put into practice the communication skills
associated with internal auditing
6. conferencing with customers, writing audit findings and
recommendations.
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Four (4) days
Core Areas
1. Internal Auditing
2. Contemporary Internal
Auditing
3. Risk Assessment
Strategies
4. Planning and Preliminary
Fieldwork
5. Documenting Internal
Controls
6. Audit Programs
7. Fieldwork Techniques
8. Work papers
9. Audit Findings and Audit
Reports
10. Effective Audit
Communication
11. Sampling
Content
1. Internal Auditing
- The Role of the Internal Audit Department
- The Standards
- Leading-Edge Trends in IA
- Features of an Effective Internal Audit
Department
- Differences Between an Internal
Auditor/External Auditor
- Fraudulent Financial Reporting
- Internal Audit Department Sample Statement of
Purpose
2. Contemporary Internal Auditing
- Types of Internal Audits
- Economy, Efficiency and Effectiveness
- Operational Vs. Financial Auditing
- Overview of IT General Computer Control
System (GCCS)
- Steps in the Internal Audit Process: An
Overview
3. Risk Assessment Strategies
- Selecting the client
- Notifying the client
- Determining risks
- Performing standard for determining risks
- Effects of risks
- Identifying auditable activities
- Risk factors
- Trends in Risk Assessment
- Risk Assessment Approaches
4. Planning and Preliminary fieldwork
- Strategies for Planning Audit
312
- Notifyingclients
- Planning Memo
- Preliminaries of meetings
- The importance of preliminary work
- Strategies of effective planning
- Planning Resources
5. Documenting Internal Controls
- Evaluating and documenting the system of
internal controls
- Performance standard for controls
- Control points
- Cost/Benefit considerations
- Types of control
- The control environment
- Methods of documenting internal control
- Internal control
6. Audit Programs
- Performance standards, scope and developing
the audit program
- The audit program as a guide
- Criteria of audit programs
- Audit objectives/scope/test steps
- Sample audit program
7. Fieldwork Techniques
- Performance Standards for fieldwork
- Audit evidence
- Handling sensitive evidence
8. Workpapers
- Performance standards for recording
information and engagement supervision
- Purpose of audit workpapers
- Workpaper techniques/templates
- Electronic workpapers
- Tick marks
- Quality assurance and improvement program
9. Audit FindingsandAudit Reports
- Fundamentals of audit reports
- Selling audit report
- Strategies of issuing timely reports
- Characteristics of effective audit reports
10. Effective Audit Communication
- Possible barriers to overcome in the interview
- Diffusing the difficult interview
- Do’s and don’ts of effective interviewing
- Strategies for conducting and closing effective
meetings
11. Sampling
- Sampling and its effect on audit testing
- Sampling methodologies and terminology
313
Key learning points
Skills & Competency Development
1. Being equipped with the skills of assessing risk, flowcharting, designing flexibility
into the audit program, performing the audit and applying audit results to solve
business problems.
2. Communication skillsassociated with internal auditing
3. Ability to write audit findings and disseminate audit recommendations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Middle Level Managers
Value for Money
Course No. NMM 16
Name of the
Course Value for Money
314
Aim To enhance competencies of the participants on the value for money and
audit performance
Objectives By the end of the programme, participants will be able to;
1. improve knowledge and understanding of value for money (VFM) /
performance review and its applicability.
2. enhance skills of planning, delivering and reporting on VFM/ audit
performance.
3. gain an understanding on the application of VFM auditing techniques
to assess “Economy, Efficiency and Effectiveness” in the public
sector.
Target Group:
Public sector Non-Managerial staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. Setting the “VFM” Scene
2. Context and Definitions
3. The 3 ‘E’s of VFM
4. Developing a VFM
Audit Programme
5. Readiness Check
6. VFM Techniques
7. Defining the “Audit
Questions”
8. Planning the VFM Audit
9. Overview of the VFM
Process
10. Audit Completion
11. VFM Audit Reporting
Content
1. Setting the “VFM” Scene
- The public sector VFM agenda
- VFM Audit bodies
- Applicability of VFM to private sector vs. public
sector
2. Context and Definitions
- The link between VFM audit and other “value”
methodologies
- The link between VFM audit and other assurance
roles
3. The 3‘E’s of VFM
- An introduction to “Economy, Efficiency,
Effectiveness”
- Some other common ‘E’s
4. Developing a VFM Audit Programme
- Corporate agenda and initiatives
- Assessing overall arrangements for VFM
- “Cutting your cloth”
- The value objective
- VFM risk assessments
5. Readiness Check
- Is your organization ready?
- Is your audit team ready?
- VFM audit objectives
- What value does VFM audit provide?
- VFM auditing standards
315
- Required skills and resources
- Managing stakeholders
6. VFM Techniques
- The range of available techniques and their
usefulness / applicability
- Consideration of the “control-based” approach
vs. the “performance-based” approach
7. Defining “Audit questions”
- Is there a question worth answering?
- Can it be answered?
- Prioritizing the questions
8. Planning the VFM Audit
- Case Study Part I: Initial Review
- Managing audit risks
- Case Study Part II: Risk Assessment
- Defining the scope
- Determining resources
9. Overview of the VFM Process
- The VFM Decision Flowchart
- Determining the Audit Criteria
- Case study part III: Audit Criteria
- VFM Audit Evidence
– What evidence need?
– Evidence collection methods
- Standard of evidence
- Collection Plan
- VFM audit findings
10. Audit Completion
- Documenting the audit
- Supervision and review
- Quality Control
- The right of reply
11. VFM Audit Reporting
- Planning the VFM audit report
- Reporting objectives
- Maximizing your impact
- The reporting process
- The follow up process
Key learning points
Skills & Competency Development
1. Acquire knowledge on value for money and performance auditing
2. Being equipped with skills to produce reports that maximize impact, drive improvement
316
and add real value to business.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
CATEGORY 3: INFORMATION TECHNOLOGY
317
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Web Designing
318
Course No. NMM 19
Name of the
Course
Web Designing
Aim To enable participants to design web based applications for office
requirements
Objectives By the end of the programme, participants will be able to;
1. understand software development techniques
2. make code Level changes of existing PHP based web applications
and web sites
3. develop Web Applications using Apache, MySQL & PHP.
Target Group:
Public Sector Non-Managerial staff in North Western
Province
Duration:
Ten (10) days
Core Areas
1. Introduction to Web
Designing
2. DBMS and Database
designing
3. Structured Query language
and MySQL
4. HTML and CSS
5. Cascading style sheets
6. PHP Programming
7. PHP Programming
8. PHP Programming
9. PHP Programming
10. PHP Programming
Content
Module 1:
DAY 1 – Introduction to WebDesigning
1. Introduction to LAMP environment
• Introduction to LAMP
• Web server & Browsers
• Uses of database management systems
• Sever side scripting languages
2. Web application development environment
• Download Bitnami
• Installation
• Activation of Apache & MySQL
• Configuration
• Web Root identification
3. Basic operations
• Opening PHP MyAdmin
• MySQL database administration over the web
4. Integrated Development Environment (IDE) • Download Eclipse for PHP • Installation • Basic operations • Project creation
• File creation
• Import &Export Projects
Module 2: Database Management
DAY 2 – DBMS and Database design
1. Introduction to DBMS
• Introduction to DBMS
• Basic definitions
• Database architecture
• Database scheme
2. Introduction to Database Design & ER Diagram
• Basics of ER Diagrams
• Design simple database using ER Diagrams
• ER to relational mapping
319
3. Database Normalization
• Eliminating redundancy and ensuring data
dependencies
• Definitions of 1st, 2nd, 3rd and 4th Normal
forms.
4. Database Normalization
• Applications of relevant normalization
theories
DAY 03 – Structured Query language and MySQL
Database Operations
1. Structured Query language (SQL)
• Introduction to SQL
• Data Definition Language
• Data Manipulation Language
• SQL select statements
2. Structured Query language (SQL)
• Delete statements
• Update statements
• Replace statements
• Insert statements
3. Introduction to MySQL Database
• Preparation of web server environment
• Installation of Apache, PHP and MySQL
4. Creating of a simple database
• Creating of database using SQL query
• Creating of data tables using SQL
• Data entry using SQL query
• PHP MyAdmin operations
Module 3: Client Side Programming
DAY 04 – HTML and CSS
1. Introduction to HTML
• Users of HTML
• HTML Basic tags
• Creating a web page using HTML in Note
Pad
2. Creating web pages using HTML
• Page tags
• Head, title and body tags
• Heading and paragraph tags
• Form and table tags
DAY 05 – Cascading Style Sheets
3. Introduction to Cascading Style Sheets
• Basic Tags
• Fonts, Font size
• Bold & Italic
• Underline
320
• Font colors
4. Cascading Style Sheets Programming
• Styling Backgrounds
• Styling Links
• Styling Lists
• Styling Tables
• Boarder
• Outline
• Margin
• Padding
5. Introduction to Java Scripts
• Java script users
• Basics in Java script cording
• Data types
6. Java Script cording
• Decision making and flow control
statements
• Even Driven programming
• Embedding downloaded java script codes
into HTML pages
Module 4: Server Side Programming
DAY 06 – PHP Programming
1. Server side processing in PHP
• Introduction to PHP and its users
• Use of PHP Manual
• Basic PHP tags and Data types
• Embedding HTML tags
2. Basics in PHP programming
• Down load and installation of Eclipse
Helios.
• Basic operations of Eclipse Helios.
3. Basics in PHP programming
• Data type
• Variables
• Associative variables
• Variable declarations
4. Server side processing in PHP
• Introduction to PHP and its users
• Use of PHP Manual
• Basic PHP tags and Data types
• Embedding HTML tags
5. Basics in PHP programming
• Down load and installation of Eclipse
Helios.
• Basic operations of Eclipse Helios.
6. Basics in PHP programming
• Data type
• Variables
321
• Associative variables
• Variable declarations
7. Creating simple PHP programme
• PHP hello World programme
• Running as a web page
DAY 07 – PHP Programming
1. Basics in PHP programming
• Decision making and flow controls
statements
• Global variables
• Functions
• Arrays
• Methods
2. PHP programming in object oriented style
• Object oriented concept
- Abstraction
- Encapsulation
- Inheritance
- Polymorphism
• PHP classes
3. PHP Programming with HTML Form Data
• Creating of a HTML form
• 2 Text boxes
• 1 Radio button
• Submit Button &
Reset Button
4. PHP Programming with HTML Form Data
• Processing of HTML forms
• $_GET
• $_POST
• Viewing data
• Data Extraction
5. Processing using control statementsPHP Programming in
Object oriented style
• Object oriented concept
- Abstraction
- Encapsulation
- Inheritance
- Polymorphism
• PHP classes
6. PHP Programming with HTML Form Data
• Creating of a HTML form
• 2 Text boxes
• 1 Radio button
• Submit Button &
Reset Button
7. PHP Programming with HTML Form Data
322
• Processing of HTML forms
• $_GET
• $_POST
Viewing data
• Data Extraction
• Processing using control statements
DAY 08 – PHP Programming
1. PHP Programming with HTML Form Data
• Creating a simple data entry form
2. PHP Programming with HTML Form Data
• Creating MySQL database using PHP
MyAdmin
• Connecting forms with database
3. PHP Programming with HTML Form Data
• Creating of HTML form with Text boxes and
buttons
• Submitting data to PHP file
4. PHP Programming with HTML Form Data
• Obtain data from a form
• Data validation
• Extracting received data
• Displaying received data
DAY 09 – PHP Programming
1. Storing data into Databases
• Creating a MySQL Database
• Connecting of Database
• Inserting form Data in to tables of database
2. Retrieving data form Databases
• Editing data through forms
• Deleting data from forms
• Retrieving data from database
3. Developing simple web application
• Designing a web application
4. Developing simple web application
• Design database
• Design Home Page
DAY 10 – PHP Programming
1. Introduction to Laravel Framework
• Introduction to Laravel
• Down loading and installation
2. Basic Laravel operations
• Laravel configuration
• Basic task
323
• Prepping The Database
• Database Migrations
• Eloquent Models
• Routing
• Stubbing The Routes
• Displaying A View
3. Developing simple web application
• Basic task
• Eloquent Models (MVC Architecture)
• Routing
• Stubbing The Routes
• Displaying A View
4. Developing simple web application
• Developing basic Laravel application
Key learning points
Skills & Competency Development
1. Knowledge and understanding in developing web based applications for office
requirements
Methodology:
Lectures, exercises, group discussions, hands on practical and take home assignments
Training materials:
Power Point presentations, Handouts, Exercises, and web resources are used as training
material in this programme. The following are the web resources recommended to the
participants
PHP
1. https://www.codeproject.com/Articles/759094/Step-by-Step-PHP-Tutorials-for-Beginners-
Creating
2. https://www.w3schools.com/php/
3. http://www.homeandlearn.co.uk/php/php.html
4. https://www.cloudways.com/blog/how-to-start-php-programming/
5. https://www.tutorialspoint.com/php/
CSS
1. https://www.w3schools.com/css/
2. https://www.youtube.com/watch?v=Wz2klMXDqF4
3. https://www.csstutorial.net/
4. http://learn.shayhowe.com/html-css/
324
5. https://www.tutorialspoint.com/css/
HTML
1. https://www.w3schools.com/html/
2. http://www.whoishostingthis.com/resources/html-for-beginners/
3. https://www.youtube.com/watch?v=v4oN4DuR7YU
4. https://websitesetup.org/html-tutorial-beginners/
5. https://www.codeproject.com/Articles/775/HTML-For-Beginners
JScript
1. https://www.w3schools.com/js/
2. https://www.htmldog.com/guides/javascript/beginner/
3. https://www.youtube.com/watch?v=XL9Ri8pO68w
4. http://www.homeandlearn.co.uk/JS/javascript.html
https://mva.microsoft.com/en-us/training-courses/javascript-fundamentals-for-absolute-
beginners-14194?l=DmF3TY1eB_9500115888
CATEGORY 4: PROBLEM SOLVING,DECISION MAKING
AND INNOVATIONS
325
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR
NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Creative and Innovative Thinking
326
Course No. NMM 20
Name of the
Course
Creative and Innovative Thinking
Aim To provide participants with simple creative thinking techniques to generate
ideas and solve problems at work.
Objectives By the end of the programme, participants will be able to;
1. identify causes making people naturally creative.
2. generate creative skills
3. use creative thinking techniques to generate ideas for the development
of working areas
Target Group:
Public Sector Non-Managerial staff in North Western
Province
Duration:
Three (3) days
Core Areas
1. Benefits of using a creative
approach
2. Recognizing the difference
between creativity &
innovation
3. Breaking through thought
patterns and assumptions
4. Enabling creativity
5. Methods and tools for
generating ideas
6. Logical versus lateral
thinking
7. Creative problem solving
8. Applying the learning
Content
1. Benefits of using a creative approach
2. Recognizing the difference between creativity &
innovation
- Understanding the cycle of innovation
3. Breaking through thinking patterns and assumptions
- Recognizing left and right brain theory
- Howtoidentifycreativepersons
4. Enabling creativity
- Simple methods and techniques to develop
creativity
- Identifying ways to further develop creative
thinking
5. Methods and tools for generating ideas
- Brainstorming or Blue Sky thinking session
- Reverse brainstorming
- Sort cards or mind maps
- Sticky notes/Metaplanning technique
- Identifying when best to use each idea
generation technique
6. Logical versus lateral thinking
- Recognizing the differences between lateral
and logical thinking
- Appreciating one’s strength
7. Creative problem solving
- Creative problem solving techniques
- Using the problem checklist, “Go wild” and 5
whys
- Applying to work related problems
8. Applying the learning
327
- Turning creative ideas into actions
Key learning points
Skills & Competency Development
1. Exposure to use creativity in solving issues pertaining to personal and official domains.
Methodology: Interactive lectures, group activities, presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Problem Analysis Tools
328
Course No. NMM 21
Name of the
Course
Problem Analysis Tools
Aim To enhance problem analysis competencies of participants to bring
about effective results for an organization.
Objectives By the end of the programme, participants will be able to;
1. define major concepts of a problem and problem analysis
2. identify and use tools of problem analysis
3. enhance skills to used different tools of problem analysis
Target Group:
Public Sector Non-Managerial staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. Introduction to problem
analysis
2. Problem identification
and prioritization
3. Five Whys and
Problem Tree diagram
4. Fishbone
diagram/Cause and
Effect diagram
5. Force Field Analysis
6. Pareto analysis/diagram
7. SWOT Analysis
8. Decision making based
on problem analysis
Content
1. Introduction to problem analysis
- Definition of a problem
- Significance of analyzing problems
- Tools of problem analysis
2. Problem identification and prioritization
- Identify problems faced by the community
- Prioritize identified problems
3. 5 Whys and Problem Tree Diagram
- How to use 5 whys
- Construction of a Problem Tree
4. Fishbone Diagram/Cause and Effect Diagram
- Application of Fishbone Diagram for
problem analysis
5. Force Field Analysis
- What is the effect?
- Brainstorming for identification of causes
- Draw fishbone with causes
6. Pareto Analysis/Diagram
- Basic elements of Pareto Chart
✓ Gather data to be analyzed
✓ Sort data from largest/highest to
smallest/lowest
✓ Perform analysis steps
✓ Produce 2-axis graph from the
resulting analysis
✓ Recolor and emphasize appropriate
portions of the graph depending on
audience
✓ Publish completed Pareto chart
7. SWOT Analysis
- Identification of Strengths, Weaknesses,
Opportunities and Threats on the scenario.
8. Making Decisions based on problem analysis
329
Key learning points
1. Understanding the different tools of problem analysis and their applications.
2. Being equipped with the skills in the application of different tools of problem
analysis.
Methodology: Interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
CATEGORY 5: DEVELOPMENT
MANAGEMENT
330
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Basic Project Management
331
Course No. NMM 22
Name of the
Course
Basic Project Management
Aim To improve participants’ competencies on basic principles, concepts and
the process of project management.
Objectives By the end of the programme, participants will be able to;
5. define basic concepts of a project
6. improve knowledge and understanding on components of a project
and project cycle
7. enhance skills of project planning tools
8. gain knowledge in project monitoring and evaluation
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Five (5) days
Core Areas
1. Introduction to project
management and
importance of project
proposal
2. Problem analysis for
project prioritization
3. Developing project ideas
and project objectives
4. Logical Framework
Approach
5. Structure of a project
proposal
6. Preparation of
project plan
7. Budget Estimation for
aProject
8. Project Monitoring and
Evaluation
9. Project Monitoring and
Evaluation
10.Writing of Project
proposals
Content
10. Introduction to project management and importance of
project proposal.
- Defining project
- The project Cycle
- Steps of a project
- Characteristics of a project
- Importance of writing a project proposal
11. Problem analysis for project prioritization
- What is a problem?
- Problem identification
- Techniques for problem prioritization
- Identifying key problems
- Problem Tree Diagram
- Steps to problem tree
12. Developing project ideas and project objectives
- Aspects to be considered in project identification
- Exerciseinsettingproject objectives for choosing project
title
- Characteristics of an objective
- Criteria for setting project objectives
13. Logical Framework Approach
- Developing project objectives and indicators
- Means of verification
- Risks and assumptions
- Logical-frame matrix and logics
14. Structure of a project proposal
- Project proposal formats
- Different types of formats
- Different components of a format
15. Preparation of project plan
- Construction of WBS
332
- Construction of a work plan
16. Budget Estimation for a Project
- What is budget?
- Required information for the preparation ofabudget
- The Best Practices in Budget Preparation
- Why budget is important fora project?
17. Project Monitoring and Evaluation
- What is project monitoring and evaluation?
- Components of Monitoring and progress reviewing plan
- Preparation of M&E plan
18. Writing of Project proposals
Major learning points
Skills & Competency Development
5. Knowledge on project cyclical process
6. Ability to identify the major components of a project proposal
7. Skills in the preparation of a plan for a development project
8. Skills in writing project proposals
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
333
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Computer Based Project Planning – MS Project
Course No. NMM 23
Name of the
Course
Computer Based Project Planning – MS Project
Aim To improve participants’ competencies in the application of computer
software for project planning.
Objectives By the end of the programme, participants will be able to;
1 gain knowledge and understanding of the concepts and
techniques of project management 2 improve knowledge on project planning and appraisal
techniques 3 improve knowledge of MS Project 4 enhance skills on the application of MS Project software in
planning, monitoring and reporting of project management
activities.
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Four (4) days
Core Areas
1. Project concepts and project
cycle
2. Project Preparation
3. Project planning
4. Application of MS Excel for
Project Appraisal
5. Understanding MS Project
Basics
6. Project Planning with MS
Project
7. Tracking Project Progress
Using MS Project
8. Project Management
Information System
Content
1. Project concepts and project cycle
– What is a project? – Project cycle and steps – Project process
2. Project Preparation
– principles – methods and techniques
3. Project planning
– WBS and Work Plan – Network Analysis
4. Application of MS Excel for Project Appraisal
5. Understanding MS project basics
6. Project Planning with MS Project
7. Tracking project progress using MS Project
8. Project Management Information System
– Progress Reporting
Major learning points
334
Skills & Competency Development
1. Ability to apply MS Project software for project planning and reporting.
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
335
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Project Formulation and Planning
Course No. NMM 24
Name of the
Course
Project Formulation and Planning
Aim To improve participants’ competencies on project formulation and
planning.
Objectives By the end of the programme, participants will be able to;
1. identify and explain the project planning tools
2. construct Work Breakdown Structure and Work Plan as planning
tools for a successful implementation of a project
3. improve knowledge and skills on network analysis
4. develop skills in preparing Logical Framework Analysis.
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Three (3) days
Core Areas
1. An Overview of Project
Management
2. Identify project and
Setting Project
Objectives
3. Identifying Project
Activities/Work
Breakdown Structure
4. Constructing Gantt
Chart
5. Network Analysis as a
Project Planning Tool
6. Logical Framework
Approach.
Content
1. An Overview of Project Management
- project definitions
- project cyclical process
- project process
- steps of a project
2. Identify project and Setting Project Objectives
- Types of objectives
- Characteristics of objectives
- How to write SMART objectives
3. Work Breakdown Structure
- Identifying Project components, sub-components,
Activities and tasks
- Draw WBS
4. Constructing Gantt Chart
- Prioritize identified activities
- Identify the responsibilities
- Allocate time
- Construct work plan.
5. Network Analysis as a Project Planning Tool
- Activity-on-arrow and Activity-on-node
336
- Proceeding activities
- Identify critical path
- Draw Network diagram
6. Logical Framework Approach
- Set goals, purpose, inputs, activities and outputs
- Set indicators
- Identify means of verification
- Risks and assumptions
- Types of logics
Major learning points
Skills & Competency Development
1. Knowledge on project cyclical process
2. Being equipped with skills in the preparation of WBS, Gantt Chart, Network Analysis,
and LFA
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
HUMAN RESOURCE DEVELOPMENT UNIT
337
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Project Monitoring and Evaluation
Course No. NMM 25
Name of the
Course
Project Monitoring and Evaluation
Aim To improve participants’ competencies on project monitoring and
evaluation.
Objectives By the end of the programme, participants will be able to;
1. define major concepts of project monitoring and evaluation
2. improve skills to develop project monitoring and evaluation
indicators
3. develop skills on preparation of monitoring and evaluation plan
for a project
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. An introduction to
project monitoring &
evaluation. 2. Progress reviewing
and progress control
3. Project evaluation and
evaluation techniques 4. Developing M&E
indicators 5. Data collection for
M&E 6. Practices of M&E 7. Project evaluation and
evaluation techniques 8. Project M&E reporting
Content
1. An introduction to project management, monitoring &
evaluation
- What is project monitoring?
- What is project evaluation?
- Steps of monitoring and evaluation
- Types of Monitoring
2. Progress reviewing and progress control
- Why need to review progress?
- Progress review meetings
- Process of reviewing and controlling
3. Project evaluation and evaluation techniques
- Types of Evaluation and its techniques
4. Developing M&E indicators
- What is an indicator?
- Characteristics of an indicator
- Setting SMART indicators
5. Data collection for M&E
- Necessity of data
- Data collection methods
338
- Data analysis and presentation
- Decision making
6. Practices of M&E
- Practical aspects of M&E
7. Project M&E reporting
- Types of reports
- Contents of different type of reports
- Time and frequency of reporting
- Reporting styles
Major learning points
Skills & Competency Development
1. Knowledge on project monitoring and evaluation
2. Ability to set indicators for monitoring and evaluation
3. Increase the know-how on progress reporting and evaluation reporting
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
339
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Project Proposal Writing
Course No. NMM 26
Name of the
Course
Project Proposal Writing
Aim To improve participants’ competencies on writing project proposals.
Objectives By the end of the programme, participants will be able to;
1. define basic concepts of project
2. improve knowledge and understanding on project components and
project cycle
3. enhance skills of project planning tools
4. gain knowledge regarding project monitoring and evaluation
5. improve skills in writing project proposals
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Five (5) days
Core Areas
1. Concepts of project and
project proposal writing,
2. Problem identification,
prioritization and
analysis;
3. Developing project ideas
and project objectives
4. Techniques of project
planning -Work
Breakdown Structure
and Work Plan;
5. Contents of a project
proposal;
6. Evaluation of Project
Proposal;
7. Budget Estimating for a
project
8. Project monitoring and
Content
1. Concepts of project and project proposal writing.
- Defining a project
- The project Cycle - Steps of a project
- Characteristics of a project
- Importance of writing project proposals 2. Problem analysis in project prioritization
- What is a problem?
- Problem identification
- Techniques of problem prioritization
- Identifying key problems
- Problem Tree Diagram
- Steps of problem tree 3. Developing project ideas and project objectives
- Aspects to be considered in project identification
- Exercise in setting Project Objectives for selecting
project title
- Characteristics of an objective
340
evaluation plan
9. Project proposal writing.
- Criteria for setting project objectives 4. Techniques of project planning
Logical Framework Approach
- Developing project objectives and indicators
- Means of verification
- Risks and assumptions
- Logical-frame matrix and logics Preparation of project plan
- Construction of WBS
- Construction of work plan 5. Content of a project proposal
- Project Proposal Formats
- Different types of formats
- Different components of a format 6. Evaluation of Project Proposal 7. Budget Estimating for a project
- What is budget?
- Required information for the preparation of a budget
- The Best Practices in Budget Preparation
- Why Best Budgetary Practices?
- Why budget is important for a project? 8. Project monitoring and evaluation plan
- What is project monitoring and evaluation? - Components of monitoring and progress reviewing plan - Preparation of a M&E plan
9. Writing a project proposal
Major learning points
Skills & Competency Development
1. Knowledge on project cyclical process
2. Ability to identify major components of a project proposal
3. Being equipped with the skills on the preparation of a plan for development projects
and writing project proposals
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
341
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Environmental Management
Course No. NMM 28
Name of the
Course Environmental Management
Aim To upgrade knowledge and understanding on environmental management and
sustainable development and its practices.
Objectives By the end of the programme, participants will be able to;
1. understand the importance of environmental concerns in
development
2. identify environmental issues at Global,National, Local and
Regional Levels
3. identify policies, legal measures, approaches, strategies and
actions towards Sustainable Development
4. initiate local andsectoral priorities for implementing 2030
agenda for sustainable development
5. implement green practices for making an organization green
6. enhance knowledge in relation to approaches for disaster risk
management
7. improve knowledge and skills on how to cope withsectoral
issues of climate change
Target Group:
Public Sector Non-Managerial Staffs in North
Western Province
Duration:
Four (4) days
Core Areas
1. Environmental trends,
realities in the context
of global, national,
local as well
asregional Level
2. Overview of
environmental
management and
Content
1. Environmental trends, realities in the context
ofglobal, national, local as well as regional Level -
-
- - Global Issues
- National Issues
- Local Issues
- Themes of discussion; How to create a sustainable
society?
2. Overview of environmental management and
342
sustainable
development
3. Environmental
Laws,Regulations and
applications for
protection of natural
resources
4. Design for
sustainability
(Sustainable
Consumption and
Production)
5. Solid Waste
Management
6. Process of
Environmental Impact
Assessment and
Strategic
Environmental
Assessment
7. How to make an
organization Green
and Sustainable
sustainable development
- Understanding environment
- Environmental management concepts, approaches
and strategies
- Concept of sustainable development
- Sustainable development goals
3. Environmental laws, regulations and applications for
protection of natural resources
- Pollution control, Environmental Protection License
(EPL)
- Law of Public Nuisances
- Tree cutting
- Sand Mining
- Land Acquisition
- Reserves
- Human –elephant conflict
- Circulars for Solid Waste Management
4. Design for sustainability (Sustainable Consumption and
Production)
- Overview of Sustainable Consumption and
Production
- Tools for sustainability
5. Solid Waste Management
- What is solid Waste?
- Waste management Principles
- Waste management strategies, methods and best
practices
- E-waste management
6. Process of Environmental Impact Assessment and
Strategic Environmental Assessment
- What is an EIA/IEE?
- Process of EIA in Sri Lanka
- EIA & Development Projects
- SEA
7. How to make an organization Green and Sustainable?
- Green Productivity
- Concepts of zero waste
- Alternative Energy sources
- Water Conservation
- Enhancing biodiversity Key learning points
Skills & Competency Development
1. Define environmental management
2. Understanding sustainable development
3. Greening organization/productivity
4. Awareness on environment and environmental management.
Methodology: Interactive lectures, case based group activities, video display discussions and
presentations
343
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Solid Waste Management
Course No. NMM 29
Name of the
Course
Solid Waste Management
Aim To upgrade knowledge and understanding of participants on solid waste
management and its practices.
Objectives By the end of the programme, participants will be able to;
1. upgrade knowledge and understanding of the techniques on
advanced project planning
2. understanding some project management practices
3. acquire knowledge on Results Based Monitoring and Evaluation
Target Group:
Public sector Non-Managerial Staff in North Western
Province
Duration:
Five (5) days
344
Core Areas
1. Introduction to waste
management
2. Global perspectives of
Sustainable
development
3. SWM Policies,
Legislation and
Implementation in Sri
Lanka
4. Institutional framework
for waste management
5. Waste generation,
separation and
collection
6. Waste disposal and
disposal systems in Sri
Lanka
7. Environmental and
human health hazards
8. Integrated Solid Waste
Management System
9. Current waste
management practices
in Sri Lanka
10. Issues related to waste
management in local
authorities
11. Public participation in
waste management
12. Landfill Siting and
Groundwater
Protection at landfill
sites
13. Waste recycling
14. Waste water treatment
15. Waste management
planning
Content
1. Introduction to waste management
- Definitions
- Different types of waste
- Waste management
2. Global perspectives ofSustainable development
- Development
- Sustainable development
- Environmental and waste management
3. SWM Policies, Legislations and Implementation in Sri
Lanka
- Waste management policies
- Rules and regulations for SWM
- Implementation of policies & legislations
4. Institutional framework for waste management
- Institutional support in Sri Lanka
- Role of an institute
- Responsibilities
- Institutional coordination
5. Waste generation, separation and collection
- Waste generation
- Waste separation
- Process of waste collection
- Waste transfer and transportation
6. Waste disposal and disposal systems in Sri Lanka
- Waste disposal systems
- Disposal systems in Sri Lanka
- Present SWM practices videos
7. Environmental and human health hazards
- Waste separation, collection and disposal
8. Integrated Solid Waste Management System
- Waste impacts
- Minimizing health impacts
9. Current waste management practices in Sri Lanka
- What is ISWM system?
- Process of ISWM
10. Issues related to waste management in local authorities
- Issues in relation to waste generation, separation,
collection and management practices
11. Public participation in waste management
- Need of public participation
- Responsibilities of the public in WM
- Benefits of public participation
12. Landfill Siting and Groundwater Protection at landfill
sites
- Landfill siting
- Ground water protection at landfill sites
13. Waste recycling and Waste water treatment
345
- Glass, metal, paper, polythene recycling and
composting
- Practical experience
- Process of waste water treatment
- Treatment practices
- Recycling plants
- Water treatment plants
14. Waste management planning/Strategic planning for
waste management
- Planning process
- Components to be considered
- Vision, Mission, Objectives
- Strategies for waste management institutions
15. Preparation of a waste management plan
forPradesiyaSaba
- Practical work on preparation of a plan for a
Pradeshiya Saba
Key learning points
Skills & Competency Development
1. Ability to manage household waste.
2. Competency on waste management.
3. Understanding different types of waste and management techniques.
4. Awareness on different waste management practices.
Methodology: Interactive lectures, group activities, field visits, discussions and
presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
CATEGORY 6: FACILITY/RESOURCES MANAGEMENT
346
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR NON-MANAGERIAL STAFF
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
English for Office Purpose
Course No. NMM 30
Name of the
Course English for Office Purpose
Aim To upgrade English language competency for administrative purpose.
Objectives By the end of the course, participants will be able to;
1. write formal letters for official purpose
2. deliver basic presentations
3. produce basic reports in given situations
Target Group:
Public sector Non-Managerial staffin North Western
Duration:
Ten (10) days
347
Province
Core Areas
1. Introduction to
Business Letter writing
2. Language of Business
Letters
3. Writing Business
Letters
4. Introduction to
Business Memos
5. Language of Business
Memos
6. Writing Business
Memos
7. Introduction to Fax
Messages
8. Language of Fax
Messages
9. Introduction to Report
Writing
10. Language of Report
Writing
11. Writing of Reports
12. Introduction to
Presentations
13. Language of
Presentations
Content
1. Introduction to business letter writing
- Skills in letter writing
- Types of formal letters
- Formats of business letters
2. Language of business letters
- Openings and closings
- Asking for and giving information
- Good/bad/general news
- Giving reasons
- Giving deadlines & warnings
- Tone and style
3. Writing business letters
- Writing letters on given situations
- Reviewing of language and style
- Common errors in writing
4. Introduction to business memos
- Formats of memos
- Types of memos
- Openings & closings
- Grammar in writing
- Tone & pitch
5. Language of business memos
- Writing memos on given situations
- Review of language & style
6. Writing business memos
- Writing memos to boards
- Language of board memos
7. Introduction to fax messages
- Formats of faxes
- Types of faxes
- Grammar in writing faxes
- Language functions in faxes
- Tone & style
8. Language of fax messages
- Writing fax messages on given situations
- Review of language and style
9. Introduction to report writing
- Basic guidelines in report writing
- Formats of reports
10. Language of report writing
- Grammar of report writing
- Language functions in report writing
- Tone and style of language
- Language of conclusions & recommendations
11. Writing of reports
- Writing of reports on given situations
- Language review
- Assignments
348
12. Introduction to presentations
- Types of presentations
- Designing of presentations
- Handling stress & anxiety
- Presentation structure
- Audience analysis
13. Language of presentations
- Delivery techniques
- Posture
- Question handling
Key learning points
Skills & competency development
1. Ability to write business letters, memos and faxes
2. Improve skills on report writing
3. Being equipped with the skills of the application of English language for
administrative purpose.
Methodology: interactive lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, maximum - 30
Venue: WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
349
Event Management
Course No. NMM 31
Name of the
Course Event Management
Aim To enhance competencies on event management
Objectives By the end of the module, participants will be able to;
1. gain knowledge and understanding the ways of planning of an
event/official or public gathering
2. acquire basic skills for effective implementation of an
event/official or public gathering
Target Group:
Public sector Non-Managerial staffin North Western
Province
Duration:
Two (2) days
Core Areas
1. Introduction, planning
& controlling events
2. Creating a Master
Plan for an event
3. Essentials of event
implementation
4. Developing and
implementation of a
event- case study
5. Media Coverage-
special reference to a
specific event
6. Overcome of
Challenges faced by
event mangers
Content
1 Introduction, planning & controlling events
- Introduction to events and event management
- Type of events
- Get started planning of events
- Framework of an event
- Stages of an event
2 Creating a Master Plan for an event
- Developing event goals and objectives
- Organizing a team
- Setting a date
- Branding the event
- Drafting a master plan
- Determination of administrative processes
- Identifying and establishing partnerships &
sponsors
- Creating a promotional plan
- Establishing a budget
- Determine the evaluation process
3 Essentials of event implementation
- Setting of anagenda
- Checklists
- Official protocol
- Seating plan
- Traffic plan
- Emergency plan
- Winding plan
4 Developing and implementation of an event- case
study – I
- Understand and plan a District Coordination
Committee meeting/research
Symposium/Foundation-laying ceremony (as a
part of module assessment)
5 Media Coverage- special reference to a specific
event
350
- Sharing experience of Media coverage of a
special event
6 Overcome of challenges faced by event mangers
- Professional aspects in modern event
management
Key learning points
Skills & Competency Development
1 Develop capacity on event management
2 Improve knowledge and understanding on event management process
3 Enhance skills on event planning
Methodology:
• Theoretical background, as pre-reading with materials provided in advance.
• Activity based few standard class room sessions.
• Steps of planning and implementation of a basic public event as a group activity.
No of participants:
Minimum – 20, Maximum - 30 Venue: WTI
351
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Non-Managerial Staff
Keeping Minutes
Course No. NMM 32
Name of the
Course Keeping Minutes
Aim
To improve understandingonthe role of a minute keeper in a meeting
administration process and to develop practical techniques and skills for
taking minutes effectively.
Objectives By the end of the programme, participants will be able to;
1. identify actions need to prepare for a meeting effectively
2. write and distribute meeting agendas and convening notices
3. understand how to work with the chairperson
4. take accurate notes during a meeting and convert them into effective
minutes
Target Group: Public sector Non-Managerial Staffin North Western
Province
Duration:
Two (2) days
Core Areas
1. Preparing for an effective
meeting
2. Meeting agendas
3. Contributing at the meeting
4. Writing minutes
5. Practice meeting
Content
1. Preparing for an effective meeting
- Type of meetings
- Duties of a meeting administrator – before,
during and after a meeting
- Understanding the role of a minute keeper
- Preparing meeting room – identifying
participants
2. Meeting agendas
- Drafting agendas and convening notices
3. Contributing at the meeting
- Taking notes
- Supporting chairperson
- Obtaining clarifications assertively
4. Writing minutes
- Format
- Best practicesof writing minutes
- Timescales
5. Practice meeting
- Contributing agenda items
- Effective minute taking
- Review of notes and preparing minutes
- Converting notes into final minutes
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Key learning points
Skills & Competency Development
3. Understanding the role of a minute keeper in the meeting administration process.
Methodology: Interactive lectures, group activities and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue: WTI
353
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
TRAINING PROGRAMMES FOR SUPPORT STAFF
354
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Support Staff
Building Positive Attitudes
Course No. PL01
Name of the
Course
Building Positive Attitudes
Aim To enable participants to understand attitudes formation and the role of
attitudes in shaping the behaviour of an individual.
Objectives By the end of the programme, participants will be able to;
1. understand the process of formation of attitudes
2. identify characteristics of a successful individual
3. control of own attitudes
4. deal with negative attitudes
Target Group:
Public sector support staff in North Western Province
Duration:
Two (2) days
Core Areas
1. Attitudes - what, why and
how
2. What makes life successful?
3. Happiness research
4. Minimizing the impact of
negative people
Content
1.Attitudes - what, why and how
- Looking at the negatives and the positives
2.Whatmakes life successful?
- The Attitude Virus Video
- Four typical phases of attitudes at work
3.Happiness research
- 5 truths about attitudes
- 10 positive attitude principles
4. Minimize the impact of negative people
- How to have a positive impact on negative
people
- Giving praise and recognition to others
- Summary and personal action plans
Key learning points
Skills & Competency Development
1. Learning of the role of attitudes in molding peoples’ personality.
2. Learn how to develop positive attitudes
Methodology: Interactive lectures, group activities, presentations
No of participants:Minimum – 20,
Maximum - 30
Venue: WTI
355
356
357
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Support Staff
Out Bound Training for Personality Development
Course No. PL 06
Name of the
Course
Out Bound Trainingfor Personality Development
Aim To enhance competencies on personality development
Objectives By the end of the module, participants will be able to;
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1. improve knowledge and understanding on personality
development
2. build and renew self esteem
3. improve health and happiness
4. formulate and execute personal development plan
5. identify strategic goals for the life and strategies to achieve
those goals
6. understand the importance of EQ to personal life, career, family
and social life and strategies to develop EQ
7. improve knowledge to control and manage anger
8. understand the importance of yoga and physical fitness for
increasing work-life performance.
9. identify the importance of Music Appreciation and its
importance to be a successful person in order to work in the
organizations effectively
10. expand the self-image, dress sense and personal style of
Officers to international standards.
Target Group:
Public sector support staff in North Western Province
Duration:
Five (5) days
Main Subject areas
1.Physical Fitness Training
2.Spiritual Development
3.Personal Development
Plan (PDP)
4.Social Dancing
5.Introduction of Yoga and
Meditation
6.Physical Fitness and
Health
7.Music and Appreciation
8.Nutritious local foods for
executive life
9.Stress Management
10.Assertiveness
11.Grooming and Etiquette
Training
Content outline
1.Physical Fitness Training
- Introduction to event and event management
- Types of events
- Get started event planning
- Framework of the event
- Stages of an event
2.Spiritual Development
- What is Spiritual Development?
- What is the process?
- When it was?
- Where it is?
- How can achieve it?
- Why it is important?
3.Personal Development Plan (PDP)
- What is personal development and PDP
- Personal vision, mission and values
- Introducing goal setting concept and action plan
- Identification of strategic goals
- Career
- Wealth creation
- Fun/ entertainment
- Relationships
- health
- Family
4.Social Dancing
- Free-style Dancing
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- Twist Dancing
5.Introduction of Yoga
- Importance of Yoga and benefits
- Preparation for flexible physical fitness for Yoga
(Introducing “pawanamuktha exercises”)
- Introducing “Asana” (Positions)
- Introducing “Pranayama” (breath control)
- Relaxation techniques for body and mind
6.Physical Fitness and Health
- Basic health physical fitness
- Nutrition fruits - postures
7.Music and Appreciation
- Music for stress management and balance life
style
8.Nutritious local foods for executive life
- Nutritious local foods, foods reduce stress
- How to avoid non-communicable diseases
10.Stress Management
- What is Stress?
- How to understand stress scientifically?
- How to use stress to perform well?
- What is clinical stress?
- How to manage stress?
11.Assertiveness
- Definition of assertiveness
- Qualities of assertive manager
- Guidelines to improve assertiveness
- Benefits of assertiveness
12.Grooming and Etiquette Training
- Good health and nutrition
- Personal Hygiene
- Beauty care
- Personal grooming
- Posture
Key learning point
Skills & Competency development
1. Developed capacity on event management
2. Improved knowledge and understanding on event management process
3. Enhanced skills on event planning
Methodology:
1. Theoretical background, pre-reading with materials provided in advance.
2. Activity based few standard class room sessions.
3. Steps of planning and implementation of a basic public event, as a group
activity.
4. Site seeing/participation of a public event preparation.
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No of participants:
Minimum – 20, Maximum - 30
Venue:
WTI
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2018 – 2023
Training Programmes for Support Staff
Work Related Stress Management
361
Course No. PL 08
Name of the
Course
Work related Stress Management
Aim To enhance competencies of managing participants’ stress and balance
their work life.
Objectives By the end of the programme, participants will be able to;
1. assess and analyze the symptoms, causes and effects of
personal and other stressors in order to implement
appropriate stress management techniques.
2. use techniques for stress management effectively and revise
to meet current needs.
Target Group:
Public sector supporting staff in North Western
Province
Duration:
Two (2) days
Core Areas
1. Costs benefits of
reducing work-
related stress
2. What is
stress/stressors and
controls
3. Recognising the
signs and symptoms
of stress
4.
5. Stress management
toolkit
6. The legal case for
dealing with work-
related stress
7. Skills of an effective
Stress Manager
Content
1. Costs benefits of reducing work-related stress
- Impact and costs of stress on the organisation
- Benefits of tackling workplace stress
2. What is stress/stressors and controls
- An introduction to stress
- The fight or flight response
- Areallstressorsbad?
3. Recognising the signs and symptoms of stress
- The four sources of stress – emotional, mental,
physiological and behavioural
- The long term effects of stress
- Identifying one’s personal stress map
4. Stress management toolkit
- Review of current stress management techniques
being used by the group
- Coping strategies and tips for managing stress
5. The legal case for dealing with work-related stress
- The legal obligation of the employer to reduce work-
related stress
- 5 Steps to Risk Assessment
6. Skills of an Effective Stress Manager
- Critical role of the manager
- Stress management skills and competencies
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Key learning point
Skills & Competency development
1. Maintain a stress awareness log
2. Information on current stress management techniques and evaluate personal
relevance.
3. Practice specific techniques, track effectiveness and revise to meet personal
preferences.
4. Create an adaptable stress management plan for academic success
incorporating selected techniques.
Methodology: Interactive Lectures, group activities, discussions and presentations
No of participants:
Minimum – 20, Maximum - 30
Venue:WTI
363
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
Training Plan for 2019 – 2023
Training Programmers for Supporting Staffs
Performance Improvement
Course No. PL 02
Name of the
Course
Performance Improvement
Aim To enable participants to discharge duties efficiently and diligently.
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Objectives By the end of the programmer, participants will be able to;
1. obtain knowledge about office systems and mail.
2. understand about the relevant chapters of e.code and financial
regulations. (Promotions, leave, period of probation, and loan
advances. )
3. understand how to use and maintain office equipment.
Target Group:
Middle Level Leadership in the North Western Public
Service (Administrative Service, Planning Service,
Education Administrative Service, Accountancy
Service, Engineering Service, Medical Service,
Lawyers. )
Duration:
Two (2) days.
Core Areas
1. Duties and
responsibilities of the
public servants.
2. Activities related to
office systems and
mail.
3. Establishment code
and Financial
Regulations
( Promotion, Leave,
Period of probation
and Loan Advances )
4. Positive thinking.
5. Communicative skills
development and
public relations.
6. Productivity and time
management.
7. Maintenance and use
of office equipment.
Content
1. Duties and responsibilities of the public servants.
2. Activities related to office systems and mail.
3. Establishment code and Financial Regulations
( Promotion, Leave, Period of probation and Loan
Advances )
4. Positive thinking.
5. Communicative skills development and public
relations.
6. Productivity and time management.
7. Maintenance and use of office equipment.
Key learning points
Skills & Competency development
1. Understanding the actions to be taken to eradicate poverty in North Western Province.
2. Corresponding the sustainable development goals into development plans in NWP.
Methodology: Interactive Lectures, Group Activities, Discussions and Presentations.
No of participants: Venue: WTI
365
Minimum – 20, Maximum - 30
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368
HUMAN RESOURCE DEVELOPMENT UNIT
NORTH WESTERN PROVINCE (NWP)
TRAINING PLAN FOR 2018 – 2023
SPECIALIZED TRAINING PROGRAMMES
369
The Team has identified the following training programmes by reviewing the training needs
given by the officials during the workshops conducted. The identified areas are subject
specified. Therefore, the contents and the session plans should be developed by the respective
organizations in the province.
Identified subject areas:
1. Animal Husbandry
2. Child Childhood
3. Community Mobilization
4. Farm Management
5. Pre-school Management
6. Self-Employment Programmes (one can follow the Entrepreneurship Development
programme)
Ending Remarks
The training plan prepared has training programmes designed on the basis of a TNA. The TNA was
carried out in the forms of series of meetings, workshops, focus group discussions with senior
officials and the other middle level officers. The proposed training programmes for the NWP falls
under five categories. The training programmes have been designed for all the group except category
5.
1. Training programmes for senior managers
2. Training programmes for middle level managers
3. Training programmes for non-managerial staff
4. Training programmes for support staff
5. Specialized training programmes
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The training programmes should be developed for category 5 too to match with the specialist jobs
they perform. The team that engaged in carrying out this assignment did not embark on this aspect as
it was beyond the scope of their assignment.
This training plan should not be taken as a permanent solution to the problems identified in the initial
stage of this exercise. Training should not be perceived as a panacea. Hence, the NWP needs to look
into the changing nature of the jobs and update its training plan accordingly to fit in.
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Sri Lanka Institute of Development Administration 28/10, MalalasekaraMawatha
Colombo 07.
Language Training Programmes for 2019
372
Serial No.
Course
Proposed
Programmes
Expenditure
Target
Group
No. of
Participants
01
Tamil
Level II
02
320,000
Relevant
Officers
According
to 1/2014
Circular
200
02
Tamil
Level III
02
210,000
Relevant
Officers
According
to 1/2014
Circular
200
03
Tamil 50
Hours
02
70,000
Relevant
Officers
According
to 1/2014
Circular
200
04
English
01
80,000
All
100
07
680,000
700