9. the tour guide

8/8/2019 9. the Tour Guide

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THE TOUR GUIDETHE TOUR GUIDE


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Tour guideTour guide

provides assistance, information andprovides assistance, information and

cultural, historical and contemporarycultural, historical and contemporary

heritage interpretation to people onheritage interpretation to people on

organized tours, individual clients,organized tours, individual clients,educational establishments, ateducational establishments, at

religious and historical sites,religious and historical sites,

museums, and at venues of othermuseums, and at venues of other

significant interest. They normallysignificant interest. They normallyhave a recognized national orhave a recognized national or

regional tourist guide qualification.regional tourist guide qualification.


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Tour GuideTour Guide

Tour guides accompany visitorsTour guides accompany visitors

on local tours and provideon local tours and provide

general guide services. Theygeneral guide services. Theygive information on history,give information on history,

archeology, monuments andarcheology, monuments and

works of art, the environment,works of art, the environment,

culture, places ofculture, places ofinterest/attractions, and anyinterest/attractions, and any

matters of interest to the visitor.matters of interest to the visitor.


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Tasks:Tasks:

Escort tourists and look afterEscort tourists and look aftertheir comfort.their comfort.

Coordinate preCoordinate pre--arrangedarrangedaccommodation and transport.accommodation and transport.

Lead tour groups, advice tourLead tour groups, advice tourmembers of local interest points.members of local interest points.

Prepare and present tourPrepare and present tourcommentaries.commentaries.

Coordinate preCoordinate pre--arranged tourarranged touractivities such as visits to localactivities such as visits to localattractions, museums,attractions, museums,restaurant or shops, cruises andrestaurant or shops, cruises and

extended tours.extended tours.


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Tasks:Tasks:

Research on the cultural andResearch on the cultural andnatural heritage of an area.natural heritage of an area.

Attend to operational problemsAttend to operational problems

such as booking errors andsuch as booking errors andamendments, lost luggage,amendments, lost luggage,illness, and provide first aid ifillness, and provide first aid ifneeded;needed;

Maintain written reports of dailyMaintain written reports of dailyactivities and carry outactivities and carry outadministrative work.administrative work.


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Basic Educational RequirementBasic Educational Requirement

The job of a Tour Guide requiresThe job of a Tour Guide requires

completion of a fourcompletion of a four--year degreeyear degree

course in social sciences,course in social sciences,preferably a BS in Tourism. Inpreferably a BS in Tourism. In--

house training is normallyhouse training is normally

conducted for those who qualifyconducted for those who qualify

for the job.for the job.


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Skills and CompetenciesSkills and Competencies

Ability to articulate with a clearAbility to articulate with a clearspeaking voice;speaking voice;

Organizational skills;Organizational skills;

Ability to think logically;Ability to think logically; Excellent communication skills;Excellent communication skills;

Excellent general knowledge of theExcellent general knowledge of thecultural and natural heritage of ancultural and natural heritage of an

area;area; Ability and enthusiasm in working forAbility and enthusiasm in working for

the public.the public.


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Physical Attributes andPhysical Attributes and

CharacteristicsCharacteristics

Good health;Good health;

Patient;Patient;

Mature;Mature;

Able to accept responsibility;Able to accept responsibility;

Dedicated and dependable.Dedicated and dependable.


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Prospects for CareerProspects for Career

AdvancementAdvancement

Tour guides may advance toTour guides may advance tomanagerial positions such as Tourmanagerial positions such as TourManager whose job carries moreManager whose job carries moreresponsibilities and wider scope ofresponsibilities and wider scope ofwork. The Tour Manager manageswork. The Tour Manager managesprepre--arranged touring components andarranged touring components andacts as the principal point of referenceacts as the principal point of referenceand assistance to members of theand assistance to members of thetour groups. It is also his responsibilitytour groups. It is also his responsibility

to look after the welfare of the group.to look after the welfare of the group.The Tour Manager is oftenThe Tour Manager is oftenaccompanied by a local tour guideaccompanied by a local tour guidewho provides inwho provides in--depth localdepth local

information and assistance.information and assistance.


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Employment OpportunitiesEmployment Opportunities

The growth in tourist arrivals forThe growth in tourist arrivals for

the past recent years and thethe past recent years and the

same increasing trend expectedsame increasing trend expected

in the next five years will boostin the next five years will boostthe demand for tourism servicesthe demand for tourism services

such as travel agencies, toursuch as travel agencies, tour

operators and tour guides.operators and tour guides.


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Employment OpportunitiesEmployment Opportunities

At present, the job of a TourAt present, the job of a Tour

Guide is considered a criticalGuide is considered a critical

skill: the supply cannot meet theskill: the supply cannot meet the

demand of the industry. Thosedemand of the industry. Thosewho undergo training can,who undergo training can,

therefore, find ample jobtherefore, find ample job

opportunities.opportunities.


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The CEN (The CEN (European Committee forEuropean Committee for

StandardizationStandardization) defines a tour) defines a tour

guide as:guide as:

person who guides visitors in theperson who guides visitors in the

language of their choice andlanguage of their choice andinterprets theinterprets the culturalcultural andand naturalnatural

heritageheritage of an area, whichof an area, which

person normally possesses anperson normally possesses anareaarea--specific qualification usuallyspecific qualification usually

issued and/or recognized by theissued and/or recognized by the

appropriate authority.appropriate authority.


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CEN also produced aCEN also produced a

definition for "tour manager":definition for "tour manager":

Tour managerTour manager= person who= person who

manages and supervises themanages and supervises the

itinerary on behalf of the touritinerary on behalf of the tour

operator, ensuring the programoperator, ensuring the program

is carried out as described in theis carried out as described in the

tour operator's literature andtour operator's literature and

sold to the traveler/consumersold to the traveler/consumerand who gives local practicaland who gives local practical

information.information.


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THEEND.THEEND.

THANK YOU.THANK YOU.


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Prepared by:Prepared by:

Group 7Group 7

Villanueva, KristineVillanueva, Kristine

Valdez, Lily PearlValdez, Lily Pearl

VergeireVergeire. Paola Bianca. Paola Bianca

9. the tour guide

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