A to Z A Cloud Transformation Journey

Hesham Rasmy Cloud Leader, IBM, Saudi Arabia April 23, 2014

© 2014 IBM Corporation

Traditional In-House IT Challenges

Locally Optimized,

Challenged Overall

Lack of Resources Budget Cuts

Departmental Silos

New Technologies

BYOD

Shadow IT

Energy Efficiency

Interoperability

Cyber Attacks Compliance

Reduce Costs

Customer Care

Governance

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IBM Mobily: a true A to Z IT Portfolio

End User and Mobility

Virtual Desktop

Service Desk

Governance and Compliance

Business Continuity and Resiliency

Security Management

Integrated Communication Services

Networking, Voice

Application Infrastructure

CRM, ERP

Server & Storage Management

Virtualization

Data Center Site and Facilities

Mechanical, Electrical

Cloud

Services

Workplace

Services

Enterprise

Services Service

Excellence

+ + =

Service Management Lifecycle

Strategy & Design Transition &

Implementation Managed Operation

& Support

© 2014 IBM Corporation

A Typical Cloud Transformation Project

© 2014 IBM Corporation

A Typical Cloud Transformation Project

Cloud Solutioning

Engagement Model

Business Needs

Technical Requirements

Data Collection and Sizing

Capacity Planning

Budget

CAPEX/OPEX

© 2014 IBM Corporation

A Typical Cloud Transformation Project

Private

Cloud Build

Cloud Solutioning

Engagement Model

Business Needs

Technical Requirements

Data Collection and Sizing

Capacity Planning

Budget

CAPEX/OPEX

Implementation Services

Physical Configuration

Logical Configuration

Data Migration

Physical 2 Virtual

Private Modular Cloud

Vendor Agnostic

OpenStack

Applications Catalogue IBM, Microsoft, Oracle, SAP, CA, etc.

© 2014 IBM Corporation

IBM Mobily’s Private Modular Cloud

Speed and

agility

You can have up to 50 VMs as test and development.

100 VMs production

400 VMs production

10,000

VMs production

A standard set of private cloud modules

OS2 and middleware patterns,

OS and database patterns

Software patch

management

Remote cloud

management

Optional private cloud modular services (Add to your standard set as needed)

Build your private cloud by assembling a choice

of modules Start small and scale to 10,000 VMs1

Data

protection Software security

compliance

Workload

balancing

Network

Cloud management

software

Middleware and database

automation capability

Server Storage

Benefits

Start small and scale your cloud infrastructure as your business demands grow

Designed to be standardized, modular and scalable from many virtual machines

Assemble your cloud with flexible choices of modules

© 2014 IBM Corporation

A Typical Cloud Transformation Project

Private

Cloud Build

Disaster Recovery

Business Continuity

Cloud Solutioning

Engagement Model

Business Needs

Technical Requirements

Data Collection and Sizing

Capacity Planning

Budget

CAPEX/OPEX

Multi-Tier Disaster Recovery

A/A, A/P, Metro, Geo

Consultancy Services

Business Continuity (non-IT)

Implementation Services

Physical Configuration

Logical Configuration

Data Migration

Physical 2 Virtual

Private Modular Cloud

Vendor Agnostic

OpenStack

Applications Catalogue IBM, Microsoft, Oracle, SAP, CA, etc.

© 2014 IBM Corporation

A Typical Cloud Transformation Project

Private

Cloud Build

Disaster Recovery

Business Continuity

Managed Services

Cloud Solutioning

Engagement Model

Business Needs

Technical Requirements

Data Collection and Sizing

Capacity Planning

Budget

CAPEX/OPEX

Managed Services

Security Services

ITIL Operations & Management

All Vendors Support SPOC and SLA

Multi-Tier Disaster Recovery

A/A, A/P, Metro, Geo

Consultancy Services

Business Continuity (non-IT)

Implementation Services

Physical Configuration

Logical Configuration

Data Migration

Physical 2 Virtual

Private Modular Cloud

Vendor Agnostic

OpenStack

Applications Catalogue IBM, Microsoft, Oracle, SAP, CA, etc.

© 2014 IBM Corporation

IBM Mobily’s Holistic View Managed Services

IBM

Global

System monitors

operational alerts

Call center

Servers

Tools

Users

Resolver group

Account lead

Skills

Depth of skill

Level 3

Level 2

Level 1

Proactive performance improvement system

Management

system

Resource Issues

Severity 1 contributor

Compliance

MTTR1 Change SLA2

Request for

change or

improvement

initiative

IBM Service

Management Quality Problem Change Incident

Examples

Account management

System operations

Database management

Storage management

Platform support

Email and collaboration

Performance analysis

Cross-skilled subject

matter experts

Spre

ad o

f skill

s

+

SCS3

Level 4

Architects +

+

+

+

+

1Mean time to recover 2Service level agreement 3Security compliance services

© 2014 IBM Corporation

IBM Mobily: an End-to-End Transformation Journey

Phase 1 Phase 2 Phase 3 Phase 4

Business Continuity / DR

Business Continuity Plan

Gap Analysis

DR Build / VSR

IT and non-IT

Managed Services

Managed Security Services Provisioning

Managed Operations and Administration

Managed IBM Branded Maintenance

Cloud Solutioning

Solutioning & Design

Capacity Planning

Physical Build

Cloud Build

Cloud Design

Hardware / Software Deployment

Virtualization / OpenStack

Physical 2 Virtual Migration

Cloud/Automation Configuration

Applications Catalogue

Backup Infrastructure

Virtual Desktop Infrastructure (VDI)

Delivery to Customer

Closing

© 2014 IBM Corporation

Thank you!