Slide 1

A HEARTY WELCOME TO ALL THE DELEGATES A presentation onTRAINING FOR TRAINERSPROGRAMME -- HAJ 2011by Faiz Ahmad KidwaiConsul General of India, JeddahMuslomvoiceofindia.wordpress.com1HajIndian Pilgrims perspective & compositionScenario before departureArrival, logistics and accommodationsConditions in Mina, Madinah and MakkahFacilitiesProblems and IssuesDeparture phaseTopics coveredIndian Pilgrims in PerspectiveApproximately 3 million pilgrims performed the Haj during Haj 2010.174,168 pilgrims, who came from India, constituted the 2nd largest group after Indonesia.126,018 (approx 72.35%) arrived through HCOI and approx 48,150 came through PTOs.During Haj 2011 approximately 175,000 Indian pilgrims are expected to arrive from India. Abbreviations are many .. Are they known?3Uniqueness of Indian Haj ManagementIt is the biggest operation of its kind handled by GOI outside the Indian borders.

Extreme diversity among the Indian pilgrims in terms of region, language, cuisine, socio-economic backgrounds and even Schools of Islamic Jurisprudence.

The behaviour of the pilgrims also differs from one region to another.

Wide differences in the preferences for accommodation in Makkah.

Despite facing these widespread diversities, the Indian Haj Management has evolved itself into a mature and planned managerial exercise.Aqeedah and beliefs4Proper Orientation of intending pilgrims is the most important factor for their successful completion of Haj.Pilgrims should be aware of the accommodation scenarios in Makkah and Madinah and the services to be expected in the two Holy Cities.Trainers, State Haj Committees or any other agency should not unnecessarily raise the expectations of Hajis or give them misleading information.The passport of pilgrims, immigration card and meningitis certificate must be kept carefully.Pilgrims should carry Health Cards.Please carry a mobile handset from home and buy a Saudi SIM card immediately after arrival.Do the same for each member of your group.Pre-Departure The baggage should be of standard size and dimensions. It should not contain any edible or inflammable items, Cartons, Buckets and water cans should be avoided strictly .Carrying of drugs, contraband items, alcoholic preparations and intoxicants including Khash Khash (poppy seeds) are banned. Pilgrims should never leave their hand baggage out of sight and not carry anything given by strangers or anyone without prior checking the contents.Pilgrims can frequently check the Consulates website for any updates: www.cgijeddah.com Pre-Departure Standard Dimension of baggage may be mentioned6PILGRIMS/DEPUTATIONIST SHOULD BE WARY AGAINST CUNNING SMUGGLERS WHO TRY EVERY TRICK TO LURE UNSUSPECTING FIRST TIME TRAVELLERS AND USE THEM AS CARRIERS FOR THEIR CONTRABAND. TRAVELLERS MUST KNOW THAT DRUG SMUGGLING AND TRAFFICKING IN SAUDI ARABIA INVITES SUMMARY DEATH PENALTY.

A SERIOUSWARNING Arrival Phase

MADINAH & JEDDAH - PORTS OF ARRIVAL HAJ 2010 70,321 Pilgrims arrived in Madinah

55,697 pilgrims arrived at Jeddah Haj Terminal

This year it is expected that around 50% of pilgrims would arrive at Jeddah and another 50% of pilgrims would arrive at Madinah.

Arrival from 19 + (2 Hub & Spoke) Embarkation points in 450 flights spread over 35 days.

In the peak period 21 flights per day came from India. Numbers are 70k & 56k but %age is 50. 9At Airport The hand baggage should never be left out of sight.

Money should Not be kept at one place.

Beware of thieves/pick-pockets.

The pilgrims should contact the Indian officials and volunteers for any assistance.

Indian Haj Office and Indian Dispensary remain open round the clock at the airport.

Wait for your turn, have patience.

Identify baggage before they are loaded on buses.On the basis of flight allotment accommodation is allotted to the pilgrims.

Computer Cell of the Consulate is connected to HCoI / Moassasa and all the state Haj Committees. Data of pilgrims are exchanged on a real time basis.

HCoI will provide the reported pilgrims information at least 24 hours before the flight departure.

Consulate will allot the accommodation as soon as it gets the information and will be uploaded on Consulates website.

State Haj Committee or the Embarkation points will be provided with a unique User ID and Password to access the interface developed by the Consulate.

The interface will generate the sticker as per the requirement of Moassasa and Ministry of Haj which can be pasted on the passport.Allotment of Accommodation in MakkahAdvise pilgrims if money and valuables can be safely deposited with Moallims office with receipt11Bar Code Sticker to be pasted on pilgrims passport before departure in India.

Another copy of this bar code can be given to hajis for safe keeping, in case the passport is lost, it can be used.12

Identities issued to pilgrimsIdentities issued to pilgrimsBaggageThe baggage of Indian pilgrims, which comes in all forms and sizes, is the biggest obstacle for an efficient management of the air & Transport operations.

The luggage of Indian Hajis can comprise of anything ranging from sacks, cartons, pans and buckets to even edible items like pickles, rice, onions and oil and even fresh meat.

During Haj 2010, average weight carried by the Hajis in outgoing phase was 90 Kg as against the permissible limit of 45 kg. In many cases excess baggage have to be left behind and given to charity.

Bus drivers and Airlines refuse co-operation.

The Saudi authorities have taken strong note against the Indian pilgrims carrying heavy baggage.

Travel light and carry standard baggage.Category Wise accommodation in Makkah for Haj 2010CATEGORYDISTANCEBUILDINGSUNITSRATEGREEN0 1000 meters33657,160SR 4,000WHITE1001 1600 meters10414,118SR 3,200AZIZIA7 Km from Haram17554,443SR 2,500TOTAL615125,721Services provided in Buildings at Makkah Space upto 4 sq meters per pilgrim.

Metal frame beds, mattresses, pillows and bed sheets.

Zam Zam is provided on complimentary basis by Saudi Authorities.

Bathroom is generally Western style.

Kitchen may be equipped with cooking range and filled gas cylinder (first time). Refills are to be arrange by Hajis themselves.Constraints of hiring Accommodation of pilgrims in Makkah Haram Expansion. 2000 buildings already demolished (5,00,000 Sq Mt) another 1000 buildings earmarked for demolition.

Haj-2008 experience:- Problems faced with areas like Batha Quresh, Hail Hijra, Dwar Kudai, Nuzha and Sheesha.

Downgradation:- Approximately 5 thousand pilgrims may be downgraded this year. No refund of differential amount will be paid by Indian Haj Mission in Saudi Arabia.

Advisory while visiting the Haram Shareef Keep emotions under control.

Police in civil dress; any unusual act is always noticed.

Pilgrims should not touch or pick any thing fallen on the ground or that does not belong to him.

Pilgrims should NOT enter into arguments and quarrels with police or religious volunteers deployed in the Holy Mosques for any reason.

Pilgrims should always carry a plastic bag to keep their sandals/shoes.

Avoid taking too much cash or costly belongings; Beware of thieves.

Pilgrims should always wear identification bracelet and carry their I-Card, medical card and mobile phone.

Remember the entrance gate; its colour, number and clock towers as the landmarks.

For any help Task Force officers clad in blue jackets marked INDIA are present outside the Haram Shareef at all gates.

Always first look left and then right while crossing roads.

Remember Bus Route No. when waiting for bus at Haram Shareef.

Advisory while visiting the Haram ShareefTO add : Try to avoid travelling alone and also to look for asian taxi drivers if possible21MinaImportant At Mina the Indian Consulate sets up an office at Mina along with a small dispensary.

Boards of South Asian Moassasa are yellow. Look for it in Mina and Arafat.

Pilgrims should only go to the Jamarat at times allocated for them and do not carry luggage/wheelchair.

Find your tent by the Maktab No. Maktab camps are not in sequenceIndian flags on bridges for easy identification

Core Haj Pilgrimage happens in Mina, Muzdalifa and Arafat region where all the pilgrims ( more than 30 lakhs) congregate for a period of 5 days from 8th Zil Hijja 12 Zil Hijja (04 Nov 08 Nov, 2011*). Pilgrims camp in Mina area and move from there to Arafat on 9th Zil Hijja. Mina is located around 8 KM from Makkah and Arafat is further 15 KM from Mina, Arafat to Muzdalifah is 9 km and Muzdalifah to Mina is 7km.

Indian Haj Office is setup on 7th Zil Hijja, before the arrival of pilgrims at Mina and closes on 13 Zil Hijja after all the pilgrims leave Mina.

Scarcity of space; maintaining sanitation; availability of hygienic water and food; movement of pilgrims from one point to another are the major issues of concern.Mina, Arafat, Muzdalifa and Jamarat* Subject to the sighting of moonNo cooking is allowed in Mina, Arafat or Muzdalifa in camps25 Indian Haj Office in Mina :Space scarcities of pilgrims are taken up with Moassasa/ Moallims.Transport problems of pilgrims are taken up with Moassasa / Moallims.Taking care of sick pilgrimsGuiding pilgrims who miss their way and approach the office. Local Indian volunteers are also available in Mina.Printing of maps of all Indian camps in Mina and distributing it to pilgrims Completing formalities of pilgrims who pass away in Mina.Interfacing with Moassasa to tackle various issues related to Moallims.Jamarath Task Force formed by the Indian Haj Mission ensures that pilgrims are aware of the do and donts while going doing the ritual of stoning the Shaitan. Continued..Ritual in Arafat is only for a single day. (9th Zil Hijjah)Office camp in Arafat oversees the arrangements made by Moallims for pilgrimsGuide pilgrims who miss their wayReport any outsider occupying space at Mina tent to Moallim or IHM Officer.Moallims only provide complementary snacks in Mina and hence make your own arrangement for food. Be prepared early for departure to Mina by bus.Avoid going to Jabale Rahma at Arafat due to heavy rush and getting lost.Reaching early to Muzdalifa from Arafat is necessary to avoid difficulties. Youngsters walking is preferable as traffic system may collapse. Continued.. Indian Haj Office in ArafatTable showing deaths in five years Haj

20052006-I2006-II2007200820092010219285305295287248293Cars travel very fast and cannot easily slowdown or stop.Drivers do not expect pedestrians on the road.Traffic flows in opposite direction as compared to India - LOOK LEFT FIRST THEN RIGHT .(Unlike India) .Focused & Sustained Orientation of Pilgrims Rituals & Safety Measures

Women, old & infirm Hajis could delegate the Rami to others

Do not carry children, wheel-chairs & luggage

Do not squat in the areas around the Jamarat Bridge

Measures to avoid stampedesMADINAH AL MUNAWWARA

8 days stay. Single category. Distance not more than 850m from outer periphery of Mosque. Contact Indian Haj Mission Branch Offices, Dispensary for any assistance. Do not compare category or quality of Makkah accommodation with Madinah. Both are completely different.ACCOMMODATION IN MADINAHDeparture PhaseDOs:Check your exact flight details, date, timings, etc.

Keep the baggage within the permissible weight limits

Any excess baggage should be booked as Cargo in advance

Let Moallim handle your luggage in a manner he finds best.

Loading of your luggage starts 12 hours before flight departure time.

Please have patience and extend co-operation to Indian officials in the event of delayed / cancelled flights.

DONTs:

Do not go to Haram to pray while your luggage is loaded

Do not insist on change of flight or bus.

In past, Indian pilgrims have missed flight due to delay in loading luggage.

Baggage in outgoing phase last yearAgencies to approach for the Pilgrims in case of any problem/ Issues: S NoIssueAgency to be approached 1.Depositing Money / Valuables Moallim's office2. Building Complaint The Pilgrims Must visit their nearest branch and complain. Officials of the branch would do the necessary to rectify the building complaint. Pilgrims can also visit the Building Welfare Wing of the Indian Haj Mission office and lodge a complaint there. They may inform their problems to their Khadimul Hujjaj. 3. Lost PilgrimsIf you are lost, please try and locate our Task Force staff; they wear jackets with India /Al Hind written over it. Alternatively you may try and locate any nearest Indian Branch Office.In case one of your co-pilgrims is lost, please inform your Branch Office. 4. Lost BaggageApproach your Branch OfficeIt is not advisable to approach the Lost Baggage Branch Directly unless your Branch Office AHO suggests you to do so. 5.Loss of cash/theftApproach the General Welfare Desk at the Main Indian Haj Mission Office. Interim relief is given by the Indian Pilgrims Welfare Forum at the General Welfare Desk at the Main Indian Haj Mission Office. 5. Movement to MadinahPlease follow the notices pasted in your building. You may approach your Moallim's Office or the Madinah Movement Desk in the Main Indian Haj Mission Office. 6. Movement to Mashaer Please follow the notices pasted in your building. You may approach your Branch Office or your Moallim's Office. 7. Change in Flight ScheduleSaudi Arabian Airlines normally does not accept any request for change in the flight schedule.8.Help Line 24X75458000 & 5496000If you call from a mobile phone add 02From India you may add 009662 9. Departure Movement to Jeddah Please follow the notices pasted in your building You may approach your Branch Office for any issues. 10. Booking Excess Luggage PILGRIMS MUST BOOK THEIR EXCESS LUGGAGE IN ADVANCE BY CARGO. AT THE AIRPORT THE AIRLINES MAY EVEN REFUSE TO CARRY EXCESS LUGGAGE EVEN IF YOU ARE READY TO PAY FOR IT. 11.Mina passesMoallim's Office 12. Medical help/ Emergency Consult the doctor in your Branch Dispensary.You may approach any Branch Dispensary/ Hospital in cases of emergency.You may also call the doctor at you building in cases of dire emergency. 13. Problems in MinaMoaalim's Office located in your camp. You may also approach the Indian Haj Mission-Mina Camp Office. 14. Death of a co-pilgrims Moallim's Office. You can also inform your Branch Office.Shifting of the body from the Building to Mortuary and arranging the burial of the body is done by the Moallim's Office only. NOC for burial is issued by the Coordination Desk at the Main Indian Haj Mission Office.Advisory For Pilgrims during Stay in the KingdomIT IS ADVISABLE FOR PILGRIMS TO BUY A MOBILE PHONE ON ARRIVAL. SIM CARDS ARE AVAILBALE FOR 20 50 SR. PLEASE GIVE ONE HANDSET TO YOUR LADY COMPANION - MOTHER / SISTER / WIFE / DAUGHTER.

DO NOT PICK UP ANYTHING WHICH DOES NOT BELONG TO YOU.

DO NOT INDULGE IN DEMOSTRATIONS AND PROTESTS.

DO NOT DISTRIBUTE LITERATURE OF ANY KIND.

UMRAH ON FIRST ARRIVAL, KNOW YOUR BUILDING WELL OTHERWISE YOU MAY LOOSE YOUR WAY.

KNOW ROAD FROM BLUDING TO HARAM.

KNOW WHICH GATE OF HARAM YOU ENTERED

CLOCK OUTSIDE GATE No.1 (BAB ABDULAZIZ) IS THE BEST LANDMARK.DIRECTION OF TRAFFIC FLOW IN SAUDI ARABIA IS OPPOSITE TO THE DIRECTION OF TRAFFIC FLOW IN INDIA. ACCIDENTS MIGHT HAPPEN IF THE PILGRIMS ARE NOT CONCIOUS ABOUT THIS.DO NOT ALLOW OUTSIDERS INSIDE THE ROOM. YOU MAY BE BLAMED FOR ANY THEFT OF LOSS OF YOUR CO-PILGRIMS.DO NOT TRAVEL ALONE IN TAXIS. THEFT IS VERY COMMON IN HOLY SITES AND HENCE BE CAREFUL WITH YOUR VALUABLES.KNOW YOUR NEAREST BRANCH OFFICE.KEEP NOTE OF IMPORTANT PHONE NUMBERS.LEAVE COPIES OF ALL IMPORTANT DOCUMENTS LIKE PASSPORT WITH RELATIVES IN INDIA.ALWAYS CARRY A HANDBAG AND WRITE YOUR COVER NO., NAME, BLDG NO., PHONE NO., ADDRESS ETC.BE PATIENT AND DO NOT REACT.

ContinuedAdvisory For Pilgrims during Stay in the KingdomMedical Advisory A THOROUGH MEDICAL CHECK UP AT HOME. HAVE A MEDICAL CARD WITH YOU WITH THE ILLNESS FOR WHICH YOU TAKE MEDICINES. REQUEST DOCTOR TO WRITE GENERIC NAME AND NOT TRADE NAMES ON THE MEDICAL CARD. CARRY AT LEAST SEVEN DAYS MEDICINE STOCK CARRY ALL YOUR RECENT LAB, ECG ETC REPORTS CARRY FEW TABLETS FOR ACHES AND PAINS PRACTICE WALKING FOR ATLEAST ONE HOUR EVERY DAY FOR 3 MONTHS BEFORE PILGRIMAGE. USE WELL FITTING AND COMFORTABLE SHOES CARRY SPARE PAIR OF SPECTACLES REGULARLY WASH YOUR HANDS WITH SOAPS DRINK LOTS OF WATER AND FLUIDS. EAT MODERATELY. BRING MOBILE HANDSETS AND USE LOCAL SIM CARDS FOR EACHExtensive information for Indian Haj pilgrims is put on Consulates website www.cgijeddah.com

Pilgrims arrival schedule is put on website as soon as manifesting is complete.

Accommodation details of all pilgrims in Makkah such as building and room numbers, contact numbers are available on the CGIs website on arrival.

Please note the important phone numbers of Indian Haj Mission and Branch Offices. USE OF INFORMATION TECHNOLOGY

40

Thank You Consulate General of IndiaJeddah41