ENHANCE Knowledge, Skills & AbilitiesClient Challenge: Acquire practical and relevant competencies that are a necessity to support a performance improvement initiative.

BUSINESS NEEDS

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ENHANCE DELIVERABLES:• Professional Development which provides

Knowledge Transfer through a variety of modern methodologies:

• Instructor-Led Public Courses • Custom On-Site Course/Curriculum • Virtual Instructor-Led Training via AnyWare• Asynchronous training via AnyTime • Acceleration Workshops • Embedded Advisor/Facilitation

ENHANCE OUTCOMES:• Custom Training Plan to meet stated

training requirements as defined by the business needs

• Upskilled Staff

ASSESS & ENHANCE Knowledge, Skills & Abilities Client Challenge: Training is ad hoc, not directly applicable to employee performance, nor aligned to the goals of the business.

BUSINESS NEEDS

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ASSESS DELIVERABLES:• Knowledge & Role-Based Skills Assessments;

Skill Gap Analysis• Competency-Based Professional Development

Training Plans• Pre- and Post-Training Skills

Assessment Reports

ENHANCE DELIVERABLES:• Professional Development which provides

Knowledge Transfer through a variety of modern methodologies

ASSESS OUTCOMES:• Organizational & Individual Development Plans

mapped to KSAs• Confidence that the competency-based

training program is delivering real business value with Pre- and Post-Training Analysis

• Improved employee development opportunities with customized training of the right skills, for the right people working in the right jobs

ENHANCE OUTCOMES:• Custom Training Plan to meet stated training

requirements as defined by the business needs• Upskilled Staff

ENHANCE Knowledge, Skills & Abilities & IMPLEMENT Process ImprovementsClient Challenge: Known gap in business or technical competence to deliver a major initiative that is critical to organizational performance.

BUSINESS NEEDS

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ENHANCE DELIVERABLES:• Professional Development which provides

Knowledge Transfer through a variety of modern methodologies

IMPLEMENT DELIVERABLES:• Project Plan to rescue underperforming

initiatives, or formalize and accelerate the implementation of critical projects

• Embedded Advisor(s) to discover and implement program and process improvements to establish the required environment where best practices can be applied

• Improved project facilitation, coordination and reporting to advance critical decision-making

ENHANCE OUTCOMES:• Custom Training Plan to meet stated training

requirements as defined by the business needs• Upskilled Staff

IMPLEMENT OUTCOMES:• Structured organizational and operational

process improvements to enable formal competencies and operational best practices

• Project team members with trust and confidence to adopt and apply formalized process improvements

• Improved engagement between staff and leadership

Choose the Solution That Best Fits Your Organization

For a complimentary consultation, please call 1-800-THE-TREE (843-8733) or visit LearningTree.com/Performance

DEFINE Job Roles, ASSESS & ENHANCE Knowledge, Skills & Abilities Client Challenge: Struggling with human resource management and seeking to attract, develop and retain staff through formal onboarding, defined career paths and long-term retention strategies thereby becoming an employer of choice.

DEFINE DELIVERABLES:• Interview/Engage key business and

technical stakeholders• Define and document the desired

characteristics and outcomes of a high-functioning organization

• Assess and document the current state of organizational processes/procedures driving employee behavior

• Formal Needs-Analysis of competencies required to execute the organizational charter/major initiatives

• Analyze, Align & Map Defined Job Roles to a Competency Framework (internal, SFIA, NICE, NCWF)

ASSESS DELIVERABLES:• Assessments & Skill Gap Analysis,

Customized Competency-Training Plans, Pre- and Post-Training Assessments

ENHANCE DELIVERABLES:• Professional Development which provides

Knowledge Transfer through a variety of modern methodologies

DEFINE OUTCOMES:• Improved transparency and accountability

for employee performance• Improved employee productivity as a result

of a clear charter detailing the expectations of their role, responsibilities and authority

• Improved allocation of role-based resources on major initiatives

ASSESS OUTCOMES:• Organizational & Individual Development

Plans mapped to KSAs• Confidence that the competency-based

training is delivering real business value with Pre- and Post-Training Analysis

• Improved visibility and allocation of organizational KSAs to support major initiatives

ENHANCE OUTCOMES:• Custom Training Plan to meet stated training

requirements as defined by the business needs• Upskilled Staff

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BUSINESS NEEDS

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END-TO-END SOLUTIONS for Enhanced Organizational PerformanceClient Challenge: An executive decision has been made that IT is a strategic differentiator and therefore the organization is making a major investment in its people, processes and technology to improve the delivery of its strategic initiatives.

DEFINE, ASSESS, ENHANCE, IMPLEMENT DELIVERABLES:• Learning Tree will apply all deliverables under

the IT Workforce Optimization Solutions Methodology to meet the stated objectives of improving organizational performance

DEFINE, ASSESS, ENHANCE, IMPLEMENT OUTCOMES:• Attract and Retain High-Skilled Human Capital• High-Performing IT Workforce with the KSAs

to improve organizational performance• Your IT Workforce will be able to apply

repeatable processes for continued process improvement, using all of the tools provided throughout the engagement

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Choose the Solution That Best Fits Your Organization

For a complimentary consultation, please call 1-800-THE-TREE (843-8733) or visit LearningTree.com/Performance

Learning Tree’s 40+ Years of Training Expertise in These IT TopicsNETWORK, DATA & SECURITY

Activity-Based IntelligenceBig DataBusiness IntelligenceCiscoCloud ComputingCyber SecurityNetworking & VirtualizationOracleSQL ServerUNIX & Linux

WINDOWS SYSTEMS

Microsoft Office

SharePoint

Windows Desktop

Windows Systems

APPLICATION DEVELOPMENT

Agile & Scrum

Apple Programming

Java Programming

Mobile App Development

.NET/Visual Studio

Perl, Python & C++

Software Development

Web Development

BUSINESS MANAGEMENT

Business Analysis

Communication Skills

ITIL®, COBIT ® & SFIA Certifications

Project Management

Professional Development & Leadership

Learning Tree courses are aligned with the following Industry Frameworks:Skills Framework for the Information Age (SFIA) • National Initiative for Cybersecurity Education (NICE)

Learning Tree is a Proven Market Leader ...

Trusted Partner for 60,000+ Organizationsserving national and multinational corporations; government agencies; Education and Non-Profits

600+ Expert Advisorsserving our global customer footprint and averaging 20+ years of diverse real-world experience

Demonstrated Past Performancein offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment

Optimizing IT Workforce Performance

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ITIL® is a registered trademark of AXELOS Limited. COBIT ® is a trademark of ISACA, registered in the U.S. and other countries. SFIA® is a trademark of the SFIA Foundation.