a most difficult professional conversation that informs
TRANSCRIPT
A Most Difficult Professional Conversation That Informs All Others:
Seeking, Receiving, Responding to and Growing From Feedback
Or …
The Time Has Come for You to Take Some
“I ACTion”
“Feedback is the Breakfast, Lunch, and Dinner of Champions.”
Ken Blanchard
Feedback?
feed·backˈfēdˌbak/noun
1. information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement. 2. the modification or control of a process or system by its results or effects, e.g., in a biochemical pathway or behavioral response.
Mine: actionable information intended to stimulate a response (Improved Performance).
Rocket Science?
Feedback Loop
Input TargetA
B
Your Brain on Feedback?
Mammalian
Human
“Feedback”
FreezeFight
Flee
Freak
Types of Feedback?
Types of Feedback
• Positive Feedback (Reinforcing / Amplifying)
– Seeks to increase the output that caused it. Engine of growth.
• Negative Feedback (Balancing / Stabilizing)
– Seeks to cancel the output that caused it. Seeks stability / homeostasis
Contextual Non-
Contextual
Accurate
Inaccurate
Effective!
Effective Feedback?
YOUR Action!
Taking “I ACTion!” Now …
Actively Seeking Feedback:
Barriers?
Please rate yourself
My desire to
seek and receive feedback
from others
Very uncomfortable
Very poor skillsVery comfortable
Very strong skills
1 5 93 7
Please rate yourself
My ability to
seek and receive feedback
from others
Very uncomfortable
Very poor skillsVery comfortable
Very strong skills
1 5 93 7
“If another person had
information about me
which would make me a better
physician, leader, teacher,
colleague, teammate, or friend,
would I want that information?”
DUH!
“If another person had
information about me
which would likely make me
uncomfortable, stretch me,
possibly bruise my ego, but
ultimately make me a better
physician, leader, teacher,
colleague, teammate, or friend,
would I want that information?”
Importance
ConfidenceLow
High
High
Ready!
“The Will”
(I want)
“The Skill”
(I Can)
Low
Ready or Not?
Willing
Able
Known
to Self
Not Known
to Self
Known to
Others
Not Known
to Others
Feedback
Area of Free
Activity
Blind Area
Avoided or
Hidden Area
Area of
Unknown Activity
I II
III IV
ASK!
I
A
C
T
nquire
I Plan! ….
then Invite!
Tame Your Amygdala!
To Prevent ...
Action Reaction
Pause!
PlanDistract Yourself
Delay
Reframe
Self Debate
I
A
C
T
nvite
ttend
larify
hank
I Plan! ….
then
Let’s Try It!
R
R
Before the Three R’s
+
eflect
espond
then
Repeat
Known
to Self
Not Known
to Self
Known to
Others
Not Known
to Others
Feedback
Area of Free
Activity
Blind Area
Avoided or
Hidden Area
Area of
Unknown Activity
I II
III IV
ASK!D
i
s
c
l
o
s
u
r
e
TELL!
Let’s Try It!
Feedback Network?
Professional Goal?
Remember the “Power Question” …“If you were me,
what would you do differently?”