a simple tool for speaking honestly and constructively
TRANSCRIPT
BT8Session6/9/161:30PM
ASimpleToolforSpeakingHonestlyandConstructively
Presentedby:
LorraineAguilar
WorkingHarmony,Inc.
Broughttoyouby:
350CorporateWay,Suite400,OrangePark,FL32073888---268---8770··[email protected]://www.techwell.com/
LorraineAguilarWorkingHarmony,Inc.LorraineAguilarhelpspeoplecollaborate,innovate,andinfluenceothers.AsCEOofWorkingHarmony,LorrainehastrainedandcoachedseniorleadershipteamsatNissan,Merck,theUnitedNations,andotherorganizationswhosesuccessdependsoneffectivecollaboration.ShespeaksregularlytobusinessleadersinChinaandKoreaonhowtoinfluenceandengagepeopleusingNonviolentCommunication(NVC).AcertifiedNVCtrainer,formerengineer,andcorporatemanager,LorraineisinternationallyrecognizedforherdevelopmentofNVC-basedprogramsandtoolsthatcreateamoreempathic,collaborative,andcreativeworkplace.Contactheratlorraine.aguilar@workingharmony.comorsignuptoreceiveperiodicfreemicro-skillstrainingvideosatworkingharmony.com.
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A Simple Tool for Speaking Honestly and Constructively
Agile Dev West June 9, 2016
Lorraine [email protected]!562.412.4933!!
© 2016 Working Harmony, Inc. All rights reserved. !
Today’s Program © 2016 Working Harmony, Inc. All rights reserved.
Your Challenges NVC Tool Feedback
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Today’s Program © 2016 Working Harmony, Inc. All rights reserved.
Your Challenges
Your Challenges © 2016 Working Harmony, Inc. All rights reserved.
What are the root causes of resistance in your Agile Teams?
What discourages your team from authentically speaking up?
What are the root causes of resistance to change?
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Today’s Program © 2016 Working Harmony, Inc. All rights reserved.
Your Challenges NVC
Nonviolent Communication (NVC)
Four Elements: • Observation – Free of judgment or
interpretation • Feelings – Arising from needs met/unmet
• Needs – Free of strategy
• Requests – Clear, positive and doable
© 2016 Working Harmony, Inc. All rights reserved.
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© 2016 Working Harmony, Inc. All rights reserved.
Strategies
Needs (underlying drivers)
Conflict
Connection
Innovation
Communication Framework (adapted from Nonviolent Communication)
Today’s Program © 2016 Working Harmony, Inc. All rights reserved.
Your Challenges NVC Tool
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Tool
1. What’s one quality that I would like to see more of on my team? (Pick a card.)
2. What would it look like in action?
3. What actions can we take?
© 2016 Working Harmony, Inc. All rights reserved.
Today’s Program © 2016 Working Harmony, Inc. All rights reserved.
Your Challenges NVC Tool Feedback
6/5/16
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How does this tool apply to Agile environments?
© 2016 Working Harmony, Inc. All rights reserved.