a smarter workforce: accelerate human resources with cloud computing
DESCRIPTION
Benoit Hardy-Vallée of IBM on the intersection of Human Resources and cloud technology. Presented at the Smarter Enterprise Summit in Edmonton, Oct 3, 2014.TRANSCRIPT
1 #SmarterEnterprise
A Smarter Workforce: Accelerate Human Resources with Cloud Computing
Benoit Hardy-Vallée, Ph.D., PMP
Manager, Consulting and Client ExperienceSmarter Workforce, IBM Canada Ltd.
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OUR WORLD IS CHANGING
SPEED OF INFORMATION
MOBILE WORKFORCE
RISE OF INDEPENDENCE
BIG DATAWISDOM OF
CROWDS
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Today’s infrastructures can inhibit success
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Software-as-a-Service is no longer only about economics -- it is about innovation New
business
models
Better
service
and
complete
solutions
IT
flexibility
and
scalability
Agility
and rapid
time to
value
More
innovation
and
productivity
Lower
upfront
costs and
variable
pricing
Software-as-a-Service is no longer only about economics – it’s about innovation
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Employeeengagementandcommitment
Talentretention
Workforce productivity
Talentdevelopment
Sourcingand recruiting
Performancemanagementevaluation
Collaborationandknowledgesharing
Talent management
Rapiddevelopmentof workforceskills
87%
80%
68%65%
60% 60% 58% 57%55%
Talent development and employee engagement are already on CHROs’ radar…
Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]
Importance of workforce challenges today
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Employeeengagementandcommitment
Talentretention
Workforce productivity
Talentdevelopment
Sourcingand recruiting
Performancemanagementevaluation
Collaborationandknowledgesharing
Talent management
Rapiddevelopmentof workforceskills
…with increasing focus on collaboration and rapid skill development over the next three to five years
Source: CHRO1-How important is it for your organization to address the following workforce challenges today and in next 3 to 5 years?; n=320 [CHRO only]
68%
55% 54%
44%
35%32%
22%
14%12%
Percentage change in importance of workforce challenges: today vs. 3–5 years
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Source: Question CHRO9–For the following processes, to what extent do you manage these in-house versus outsourced? n=307 [CHRO only]
The HR function is increasingly looking to work with outside partners across a number of dimensions over the next several years
Significant use of partnerships today vs. 3–5 years
Learning
Employee self-service portal
Recruiting
Payroll
17%
49%
28%
Benefits
HR transaction systems (ERP)
Employee contact center
Workforce analytics
25%
13%
32%
13%
34%
12%
37%
18%
41%
23%
46%
30%
3%
Today 3–5 years
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IBM Cloud for Smarter Workforce energizes life’s work through Kenexa Talent Management solutions
Listen to the voice of
your organization
Big Data you can
act on
Invest wisely in
your employees
Connect employees
to the information
they need
Attract the very best
talent
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Talent Acquisition
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Employment Branding
Science Based Approach to Attraction
Captivating Creative Content
Seamless Integration Technology
True Reflection of Company’s Culture
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Recruitment Technology
Highly Flexible – Match Unique Processes
Engaging Candidate Experience
Integrated Pre-Hire Assessments
Mobile experience
Analytics and Reporting
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Assessment Centers/Simulation
Skills/Abilities Testing
Behavioral/Personality/Culture Assessment
Structured Interviews
Assessment Suite of Solutions
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Developmental Needs
Motivational Preferences
Learning Styles
Executive Development
Career Planning
Post-Hire Assessment Solutions
ENABLE employees
ENGERGIZE the workforce
RETAIN top talent
What competencies do
I need to move to
position X?
What are my strengths
and what are my areas
of opportunity?
How do I motivate my
team? What activities
should I seek out?
What is the best way
to train my
employees?
How do I groom my
high potentials for
future success?
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Intuitive Portal For Scheduling Assessments
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Order Online Assessments In 2-3 Minutes
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Manager Experience: Sample Pages from Selector Report
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Assessment of Leaders’ Fit
Teams run by managers who most closely aligned with the
organisation/role “fit” saw:
•Employee engagement scores increase 6.2%
•Turnover rates dropped 43%
•Profit per customer increased by 1.2%
•Millions of increased net income
HOW?
A leadership “fit” assessment correlated to cultural and employee
engagement measures and assessed against metrics for success
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Leadership and Engagement
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What do we do?
• We develop a custom survey, using our best practices, our
research, stakeholders interviews and alignment with clients
corporate and HR priorities
• We map the organizational structure to capture all the reporting
relationships, team affiliations and demographics
• We administer a survey (online, paper or both) to the entire
organization
• We calculate, aggregate, validate and QC the data
• We provide data and insights that help direct line managers
discussions and executive decisions
• Impact on experience: manager reports (team scores,
benchmarks, key drivers)
• Executive presentation (organizational results,
recommendations, strategies)
• We enable positive behaviour change that impacts results:
• Action planning technology
• Post-survey training for managers and HR administrators
SaaS-based model utilizing a combination of
IBM Kenexa science (consulting), technology
(data collection, reporting and action planning)
and business processes (program delivery)
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Developing a
survey by
listening to the
enterprise
Allows for
better
outcomes
That are tied to
improving the
bottom line
Key Drivers of
Engagement
Process
Improvement
Manager
TrainingExecutive
Coaching
Cultural
Transformation
Coaching/Deve
lopment
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Organizational Mapping
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Global 24x7 Help Desk Check participation online
Survey Administration
Same User experience for all employees
Web Tablet Smartphone Paper
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• Use Data Miner to generate
define report details and create
custom reports within one
interface.
• Get started by copying an
existing report or drag-and-
drop items to start from scratch
• View details of data groups as
they are being created
• Once your custom report is
created, launch the Graphs
tool to see results in a more
visual format
A simple mouse-click turns this …
… into this.
CLICK HERE
Create Custom Reports on Demand
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Access Survey Analytics from
your Viewpoint homepage. Use
this powerful tool to:
Content Analysis for Open-Ended Questions
• Access to trending and
theming of comments
• Conduct key word
searches within comments
• Display all countries in
which a client operates
• View where comments
have originated
• Examine breakdown of
comments based on
demographics.
• View comment topics over
time
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Manager Dashboard
• Access to Manager Reports
• Action Planning Capabilities
• Online resources
• Comment Analytics
• Team follow-up and Accountability
• Ad-hoc Reporting and Graphical Analysis
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Track Team Progress on Taking Action
• View stats to determine
users on your team who
have logged in and started
creating action plans
• Ability to send group
notifications or individual
follow-up
• Review subset of users
based on filters and search
criteria to focus on specific
teams
• Export action planning
detail to share with
managers and teams
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Talent Optimization
MY PROFILE AND MY
EXPERTS
WISDOM OF THE CROWDS
SPEED & INFO FLOW
MY “TIPPERS”MY SOCIAL NETWORKS
INNOVATION & IDEA
STACKING
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A Digital Workplace
My
People
My Apps
My
Knowledge
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IBM Kenexa Talent Suite
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Social Onboarding
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Talent Analytics
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Coming Soon …Talent Insights with Watson Analytics
Predictive and content analytics enable fresh
insights by uncovering patterns not yet known
Watson guidance encourages interactive
exploration across all data – creating real-time
business intelligence
Watson Big Data platform combines structured
and unstructured data to bring transparency and
context to the decision-making process
Social Performance
Continuous 360 feedback ensures timely
recognition and course corrections
Dynamic goals facilitate continuous updates and
realignment as enterprise needs evolve
Progress updates posted to the social profile
promote feedback and capture results for
accurate and comprehensive performance
reviews
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HR on the cloud:
• More nimble, flexible, and affordable architectures.
• Integration of technology, science and data
• A more compelling, consumer-like, experience
• Potential for Big Data Analytics
• Cost savings from accelerated implementation are redirected to other elements of HR transformation
• SaaS helps to transform HR at the most critical point of change – the interaction of end users with talent management systems
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Next Steps
• Visit us in the Social Café where additional Smarter Workforce collateral can be found on the tablets
• Watch the Talent Suite demo (http://www-03.ibm.com/software/products/en/ibm-kenexa-talent-suite)
• Identify your key roles - those who make a difference in your results - and assess how assessment and engagement can improve their performance
• Facilitate a discussion between HR and key department/division to forecast supply and demand for talent
• Ask your IBM representative about the free Smarter Workforce Workshop (personalized workshop consultation for CHROs)
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