a story of openness: how faculty partnerships drive the lms at unc charlotte
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A Story of Openness:
How Faculty Partnerships Drive the LMS
Nicole Harris Caryl Gordon
Evaluation
Brief HistorySpring 2007
Transition from WebCT to Blackboard Vista
Spring 2008
Begin discussion of alternative LMS’. Evaluation committee formed.
Fall 2008
Ran a limited pilot.18 faculty, 30 courses
Spring 2009
Fall 2009
Expanded pilot.
Opened to campus.
Fall 2010
Migration 90% complete.
Enhancement
Enhancement
Review ProcessoTech team responds to instructor through forum.oRequests reviewed, researched, discussed by tech team.oMembers of the tech team meet with Moodle Enhancement Committee (comprised of faculty, library and lab support staff).oDiscuss which changes can be made and why. Opportunity to prioritize and schedule.
Challenges & Benefits of Open Process
ChallengesoManaging expectationsoConstraints of an enterprise systemoHuman erroroComparisons between new LMS and old
BenefitsoStudents experience a better learning environmentoRelationships fostered with facultyoMoodle power users willing to teach others
CTL Web Site Home Page
Calendar Events
Workshop Description
E-Learning Resources
Moodle
Moodle Resources
Moodle FAQ’s
FAQ Example
Moodle How-to Guides
How-to Guide Content
Moodle Video Tutorials
Video Content
Outages/Issues
When issue detected:oAnnouncement to Message CenteroMessage on Moodle log in pageoContact hosting vendor
When issue resolved:oAnnouncement to Message CenteroRemove message on Moodle log in pageoCleanup phase with faculty and
students
Challenges and Benefits of Training & Support
ChallengesoTier 2 escalationoRelevant information in support ticketoReferencing the web site oComparisons between new LMS and old
BenefitsoFaster serviceoInformation on site driven by faculty oRelationships fostered with facultyoMoodle power users willing to work with us
Continued Efforts
How do you… o involve faculty in decision-making process?o prepare instructors to teach with your LMS?o elicit feedback from instructors?o handle Tier 1 and Tier 2 support?o involve and engage adjunct faculty?o market changes, issues, and enhancements?
