a study of the fitness among indicators of quality management and

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1 2010 7 1-26 135 9 17 ____________________ [email protected], [email protected] 2010.05.27 2010.06.11 2010.06.30

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2010 7 1-26

135

9 17

____________________

[email protected], [email protected]

2010.05.27 2010.06.11 2010.06.30

2

Journal of Educational Administration and Evaluation

July, 2010, Vol. 9 pp. 1-26

A study of the fitness among indicators of

quality management and performance

management for quality school

Nien-Hsiang Yang Mu-Jin Chen

Abstract

This study examines the content of “indicators of quality management” and “indicators of

performance management” of the administration management dimension for quality

school. 135 administrators of elementary and middle schools in Taipei city (including

principals, directors, and section chiefs) were selected as subjects of the study. Data were

analyzed by structural equation modeling (SEM) and the main findings were as follows:

1.The fitness among indicators of quality management and indicators of performance

management are significant. 2.Indicators of quality management have remarkable

influences on indicators of performance management. Based on the results of the study,

conclusions and suggestions are offered to educational authorities, school administrative

personnels, and follow-up researchers.

Keyword: quality school, indicators of quality management, indicators of performance

management

____________________

Nien-Hsiang Yang: Doctoral student/Department of Education, National Chengchi University

Mu-Jin Chen: Director/Center for Teaching and Learning Development, National Chengchi

University

E-mail: [email protected], [email protected]

Manuscript received: 2010.05.27; Revised: 2010.06.11; Accepted: 2010.06.30

3

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RMR= .028

$= .95

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X3 .91 "3 .17 R2 X = .83

X4 .91 "4 .16 R2 X = .83

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Y1 .75 #1 .44 R2 X = .56

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Y3 .91 #3 .18 R2 X = .83

Y4 .89 #4 .21 R2 X = .79

Y5 .89 #5 .21 R2 X = .79

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2010 2010 6 14

http://tpqs.tp.edu.tw/comm/DocView.aspx?S=YER20091202142220ZSH&CDE=DO

C20091226115247LCD

2004

2004

2004

2009

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literature review. Columbus, OH: The Academy of Human Resource Development

international conference (AHRD). (ERIC Document Reproduction Service No. ED

492860)

De Jager, H. J., & Nieuwenhuis, F. J. (2005). Linkages between total quality management

and the outcomes-based approach in an education environment. Quality in Higher

Education, 11(3), 251-260.

ISO (2006). Understand the basics. Retrieved May 7, 2010, from

http://www.iso.org/iso/iso_catalogue/management_standards/understand_the_basics.

htm

Karathanos, D., & Karathanos, P. (2005). Applying the balanced scorecard to education.

Journal of Education for Business, 80(4), 222-230.

Poll, R. (2001). Performance, process, and costs: Managing service quality with the

balanced scorecard. Library Trends, 49(4), 709-717.

Rusinko, C. A. (2005). Using quality management as a bridge to environmental

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sustainability in organizations. Advanced Management Journal 70(4), 54-60.

Sallis, E. (1993). Total quality management in education. London: Kogan Page.

Sevick, C. (1993, March). Can Deming’s concept of total quality management be applied

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