a wealth of wellness - tata group · a wealth of wellness 5231_page6-18_cover story.qxp 11/29 ......

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Tata Chemicals has gone from being the flavour of the year to becoming aparable for our times due to good, old fashioned business virtues of vision,

competence and teamwork

6 Tata Rev iew November 2008

A wealth of wellness

5231_Page6-18_Cover Story.qxp 11/29/2008 12:59 AM Page 2

May you live in interesting

times.” Despite the gently

hopeful cadence, the Chinese

mean this as a curse when they say it. For

Tata Chemicals, though, it is a blessing

that has blossomed in full measure,

signalling the global coming of age of

the company.

Tata Chemicals has been quietly

efficient, thoroughly competent and

steadfastly focused as it expands and

recasts its operations and objectives,

establishing a presence in striking new

geographies, finding fresh business

opportunities within existing spheres of

capability, and laying the ground for a

future where research and innovation

deliver consistent excellence.

The long haul back from the brink,

where it found itself in 2000, has been

for Tata Chemicals an odyssey of

adventure, discovery and the realisation

of the potential it always possessed. Over

the last four years the company has

secured a compound annual growth rate

of 31 per cent, increasing revenues from

Rs1,535 crore in 2003-04 to Rs5,982

crore in 2007-08, with profit after tax

rising from Rs197 crore to Rs513 crore

over the period.

Going globalTata Chemicals has, just as impressively,

spread its wings to Europe, Africa and

the Americas during this time, reaching

a revenue-sharing split that, in the first

quarter of the current financial year,

stands at 47 per cent from the Indian

market and 53 per cent from

international operations. In 2007 the

company achieved its highest-ever

numbers in almost every sales category,

from soda ash (its principal product in

the chemicals sector) and branded salt

(in consumer products) to urea and

agricultural services (part of its

fertiliser business).

The chemicals tag in its name is a bit of

a misnomer, because this is a company

that does a lot more than produce

chemicals. Fertilisers — or the crop

nutrition and agri business, as it is now

called — pulled in 46 per cent in revenues

for Tata Chemicals in 2007-08. This figure

could rise further still as Khet Se, the fresh

farm products joint venture with the Irish

company, Total Produce, begins to flower.

Then there’s the packaged salt segment,

where Tata Chemicals’ market share now

stands at 54 per cent.

“There has been enormous change in

Tata Chemicals over the last five years,”

says the soft-spoken Homi Khusrokhan,

who took over as the company’s

managing director in 2004. “What is

remarkable is we have achieved all that

we have with the same team of people

that came together in 2000 to undertake

a turnaround in the company. It reflects

the ability of a well-chosen team to

change gears when needed.”

Mr Khusrokhan draws attention to “the

three cultural pillars” that have raised

Tata Chemicals to heights not previously

scaled: proactive cost focus (which was

truly required during the turnaround),

agile execution (this has been of

particular relevance to the company’s

acquisitions) and inclusive collaboration

(teams working together and coming to

terms with their business environment).

Add to that a fourth pillar, enduring

care, which means nurturing its people,

the environment and the larger cause

of sustainability. This ethos is embodied

in the tagline, “The Human Touch of

Chemistry”, that the company has

adopted for itself.

The acquisitions playThe acquisitions chapter is an integral

part of Tata Chemicals revitalisation

story. The first big one was the

extension of the company’s fertiliser

business into phosphates through the

merger with Hind Lever Chemicals in

2004. This was followed, in 2005, with

the purchase of a 33-per cent equity

stake in Indo Maroc Phosphore

(IMACID), Morocco, which ensures a

constant supply of phosphoric acid and

access to the North Africa and Middle

East regions for fertiliser manufacturing.

Both acquisitions pale in comparison

with the $180-million buyout from a

venture-capital consortium of the

British company Brunner Mond in

December 2005. Established in 1873,

Brunner Mond was once part of the

mighty Imperial Chemical Industries

which owned the Magadi Soda

Company, a Kenyan enterprise that sits

on a goldmine of natural soda ash in

East Africa’s Rift Valley. Brunner Mond’s

credentials are commendable: it works

with 1,500 customers, has plants in

England and Holland and is Europe’s

second largest producer of soda ash.

The Brunner Mond acquisition was

eclipsed by Tata Chemicals’ purchase in

March 2008 of General Chemical

Industrial Products (GCIP), an

American powerhouse that is one of the

world’s largest manufacturers of soda

ash. This audacious acquisition has

made Tata Chemicals the second-largest

soda ash company in the world (with

an output of 5.5 million tonnes per

annum) while enhancing its access to

natural, low-cost soda ash. Additionally,

GCIP provides Tata Chemicals with

crucial insulation if there is a downturn

in the commodity cycle. It also gives

“ “This is a company that likesto reflect, to learn from its

experiences and theexperiences of others. This is

a happening place

Homi Khusrokhan

Tata Rev iew November 2008 7


the company a presence in all four

major continents.

“I don’t think we’ll ever regret buying

GCIP,” says Mr Khusrokhan of the

$1-billion acquisition that was completed

in 15 days flat. “It makes us better

equipped to face the future. I see it as the

beginning of the process of becoming the

world’s premier chemicals company.

That’s a difficult task for what is

essentially a one-product company, but

we will get there. What will this mean? It

will mean having the best people, the

best processes, the best products and,

perhaps, the best customers.”

Coming togetherHow does the Tata Chemicals tale play out

from the point of view of the acquired?

“Going forward, I see Magadi Soda

retaining its identity, albeit under the

wider umbrella of Tata Chemicals,” says

James Mathenge, the managing director of

the Kenyan company. “We have a

distinctive brand and it does not make

sense to abandon it. We debated this when

the acquisition happened and the thinking

has been to sustain the brand, simply

because it has a lot going for it.”

GCIP president and CEO DeLyle

Bloomquist talks up the marriage with

Tata Chemicals in terms of increased

scale and improved access to resources.

“Kenya, India, Europe — the trick is to

coordinate the activities of our

operations so that we can maximise their

potential,” he says. “Our access to capital

and to additional people and personnel,

to the engineering and management

domains, is another advantage of being

part of Tata Chemicals. The Tata

reputation is sterling within the soda ash

industry and so is GCIP’s. We can all get

stronger thanks to us coming together.”

“Tata Chemicals has encouraged us to

modify our approach, from the cost-

cutting culture that had become the

norm over the last 20 years to one of

growth and high aspiration,” says John

Kerrigan, Brunner Mond’s managing

director (Europe). “Since the takeover we

Imacid, Morocco General Chemical, US

Brunner Mond, UK Magadi Soda Company, Kenya

“


“We need to look at adjacentbusiness opportunities more

closely... This could lead us intonew areas, even the next stage

in the transformation ofTata Chemicals

R Mukundan


have been encouraged to make

substantial investments in developing

our value-added businesses; this after we

had spent the previous 10 years on

sustenance investment. I think Tata

Chemicals gives us the potential to be

able to respond swiftly to opportunities;

they are almost breathtaking in the speed

with which they react to an opportunity.”

Mr Khusrokhan goes the extra yard to

dispel the impression that Tata Chemicals’

acquisitions have been merely growth for

growth’s sake. “Each has had a strong

strategic logic: Brunner Mond was an

attempt to migrate the skills and

experience we had in soda ash onto a

larger and more relevant international

canvas. It gave the company access to

global customers, new geographies and its

first major source of natural soda ash, in

Magadi. The GCIP acquisition gives us

access to more natural soda ash, it

expands our reach to Latin America, and

it allows us to participate in the trade

flows of soda ash around the world.”

There’s more in the chemicals basket at

Tata Chemicals than soda ash, as

R Mukundan, executive vice president,

chemicals, is quick to point out. “We are

the world’s third-largest player in sodium

bicarbonate and our consumer products

business has grown from a single-brand

offering to multiple brands with products

at several value points,” he says. “Through

consumer products we have depth of

penetration in the Indian market and

through industrial chemicals we have our

global breadth. Our senior leadership

comprises a team drawn from the United

States, Kenya, Britain and India. In

essence, this is a story of business

transformation in multiple dimensions,

of scale, scope and diversity.”

Fertilisers to crop nutrition Transformation of a different kind is also

the theme for the other, less visible, half

of the Tata Chemicals business bouquet,

crop nutrition. Favourable changes in the

Indian government’s policy on the

pricing of fertilisers, the mushrooming

and rising influence of the Tata Kisan

Sansars — a network of resource centres

that offers agricultural products and

solutions through some 600 outlets and

connects to more than 3 million farmers

— and the launch of Khet Se, the food

produce joint venture, have injected

vitality to and refocused attention on a

business long seen as playing second

fiddle to its chemicals sibling.

“We renamed the business because we

were going beyond fertilisers and giving

the farmer services and solutions,” says

Kapil Mehan, executive vice president,

crop nutrition. “We started looking at the

business differently, from the farmer’s

perspective rather than from a production

point of view. And that really has been a

mindset change.” Adds Mr Khusrokhan,

“We are, in a way, doctors of soil health;

we can do so much more than sell just

fertilisers through traders.”

Mr Mehan reckons Tata Chemicals and

other companies in the farming space

can help ease the crisis in Indian

agriculture. “The problem has three

parts: first, productivity is not growing as

it should; second, our farmers are not

able to connect well with markets; third,

farmers don’t want their children to be

farmers; they want a better lifestyle for

their kids and they think only the city

can deliver that.

“We at Tata Chemicals are trying to

counter the negatives by finding new and

customised services and solutions for

crops, by scouting the world for new

produce [fruits and vegetables] that can

be cultivated in the Indian environment,

and by developing the skills and

competence of our field force so that

they can be of real use to farmers.”

Mr Mehan says further changes in

government regulations would be

welcome. “We feel the time has come to

free this industry of price control.”

Fresh food ideaThe Khet Se enterprise is aimed at

providing farmers with just the kind of

backing they need. A cash-and-carry

business with state-of-the-art facilities for

the sourcing, packaging and distribution

of fresh fruits and vegetables across India,

it has kicked off operations with a

distribution centre in Malerkotla,

Ludhiana. A second centre is scheduled to

open in Mumbai by the end of 2008 and

there are expected to be 20 such centres in

three years. “We source directly from

farmers and deliver directly to retailers,”

says Mr Mehan. “We have apples coming

in from Himachal, bananas from Jalgaon

and grapes from Nasik.”

Tata Chemicals, which took the better

part of two years to cement the Khet Se

partnership with Total Produce, sees the

venture as addressing the farmer’s

difficulties in reaching his fruits and

vegetables to the retail market. This

means eliminating middlemen, getting a

better price and sustaining the quality of

the product through delivery to the end

consumer. “We felt we could succeed if

we created a structure where we teach

the farmer how to grow better crops,

“ “

We started looking at thebusiness differently, from the

farmer’s perspective ratherthan from a production point

of view. And that really hasbeen a mindset change

Tata Rev iew November 2008 9

Kapil Mehan


how to deal with post-harvest issues,

how to reduce the chances of bad

handling and how to feed his produce

into the retail market.”

The Tata Kisan Sansars have been vital in

making the Khet Se initiative a

promising prospect. “The Sansars are a

phenomenal platform for the company,”

says Mr Khusrokhan. “They may not be

vitally important to Tata Chemicals’

bottom line, but they are fundamentally

important to the way we do business in

the agricultural space. The fresh produce

business is attractive for us because of

the excellent relationships we have built

with farmers over the years. There is

more than mere commerce here.”

Tata Chemicals is not just focused on the

here and now. It is looking ahead into

the future. The medium for this effort is

the innovation centre it has established

in Pune, and the areas being

concentrated on are biotechnology and

nanotechnology, with crop genomics and

biofuels thrown into the mix.

“In terms of R&D this is a modest

beginning but the centre has all the

ingredients needed to ensure longer-term

success,” says Mr Khusrokhan. “The idea

of creating it was founded on the premise

that, over the next five-ten years, the

chemicals industry will be faced with

several challenges on issues such as

shortages of energy, water and other

natural resources, and of course, climate

change; we will have to develop cleaner

and greener processes. Additionally, we

need to develop a new range of products

that can be a third stream of offerings,

outside of soda ash and fertilisers. One of

the areas we have now entered is biofuels.

This business has a good fit with Tata

Chemicals because it sits squarely within

the intersection between chemistry,

agriculture and technology.”

People dynamicIn all of these and other initiatives, the

people dynamic remains central to

Tata Chemicals philosophy of “The

Human Touch of Chemistry”, which is

rooted in a continuing commitment to

the communities around its facilities, the

environment, its workforce and even the

new business areas that the innovation

centre explores. The outcome manifests

itself in myriad ways: meeting the needs

of the poor in health and education,

livelihoods and conservation; emphasis

on workplace safety; employee

engagement programmes — among

them Home Shanti Home, which is

about not staying back in office after

6.30pm — environment partnerships

with the Wildlife Society of India, the

Bombay Natural History Society and the

Energy and Resources Institute; and

minimising the company’s carbon

footprint. “The goal is to practise green

chemistry,” says Mr Khusrokhan.

Success has not been a constant for

Tata Chemicals, which has had to deal

with its share of setbacks and challenges

even in what has mostly been a time of

renewal and rejuvenation. Delays in

commissioning the new plant at

Magadi in Kenya have taken their toll

and the steep rise in the costs of inputs,

in both the chemicals and fertilisers

businesses, has been a big burden. Then

there’s the threat posed by the global

economic meltdown.

“We are in a turbulent period once

again and we are being cautious in our

approach,” says Mr Mukundan, “but we

believe we will emerge from this

scenario in a stronger position. We

need to look at adjacent business

opportunities more closely than ever

before. This could lead us into new

areas, even the next stage in the

transformation of Tata Chemicals.”

Brunner Mond’s Mr Kerrigan does not

see any deep dips in the short term, but

he qualifies his forecast. “The wider

view in Britain right now is that we are

in danger of talking ourselves into more

trouble than necessary. The only true

certainty, though, is that all predictions

will be wrong.”

Whatever the challenges may be, the way

forward for Tata Chemicals is clear

enough: completing the integration

process at GCIP, improving operations at

Brunner Mond and Magadi, upping

capacity utilisation levels across its

plants, building the fresh produce and

biofuels businesses, and growing its

sodium bicarbonate business.

“One of the challenges before

Tata Chemicals today is to ensure that

we do not become complacent,” says

Mr Khusrokhan. “What is gratifying is

that, despite our considerable

achievements, we continue to be a

restless bunch of people, seeking to

expand, doing innovative things and

being in perpetual motion. This is a

company that likes to reflect, to learn

from its experiences and the experiences

of others. This is a happening place.”

Whoever said you’re better off not living

in interesting times?



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