a3 signed august 2015

1
Green Belt Candidates: Bill (William) Oliver and Michiele (Myra) Schrieber Green Belt training: August 2013, Fayetteville (Bill); June 2012, Oklahoma City Project Dates - 3/23/15 to 6/30/15, continued with follow up in July 2015 3. MEASURE: Identify operational barriers and failure models in the current process. 5. SUSTAIN: Sustainability Strategy Create a process control strategy- a strategy for insuring long term susta inability and spread adoption. Gained buy in from providers regarding standardized heparin protocol. Changed MCM to reflect that heparin will only be infused via the weight based protocol. Revised Heparin Infusion Nursing Service Memorandum (118-15), rescinded 118-15 as a stand-alone policy, incorporated those elements into the MCM regarding Management of Anticoagulation Therapy (11-116) to streamline information for providers, nurses, pharmacists, and other staff. ED heparin protocol orders developed. Inpatient heparin protocol orders revised. Revised heparin flow sheet (Heparin Infusion Note) to ensure appropriate and complete documentation. Completed education regarding changes for heparin infusions. Continued monitoring. Team members: Bill Oliver, Michiele Schrieber, Drake Rip pelmeyer, Linda Harwell, Shawna Digby, Kathryn Poole, Tiffany Todd, Kin dra Dial, Wendy Kring, Ronda McCiain, Jennifer Cole, Patrick Scott, Kim Adams, Kathleen Wilcox, Alice Carpenter, Kris Dickson, M/cha;/Meyer. This certifhjs that Bill OIive,rnd,.VIchiele Schrieber actively participated in the above project and completed this A3 Report on our own. Project Name: Heparin Infusion Improvement Team 1. TEAM/AIM: Define the Problem VHSO is not in complete compliance with Joint Commission Standard NPSG 05.01.03 [P2 regarding "use approved protocols for the initiation and maintenance of anticoagulation therapy" to reduce the likelihood of patient harm from anticoagulation therapy. AIM: Improve patient safety related to intravenous heparin administration by creating/using a standardized protocol and documentation as evidence by improved documentation requirement audit results (90%) by 6/1/2015. Sub-Al Ms: Develop outpatient heparin protocol by 6/1/15. Develop emergency department specific heparin flow sheet by 6/1/15. Pre-infusion weight will be obtained and documented (100%). Intravenous heparin administration will be ordered only via the standardized weight based protocol (100%). Heparin flow sheet will be the only acceptable form of documentation and will be used to document heparin administration/maintenance (100%). Second nurse verification will be documented using the heparin flow sheet (100%). 2. MAP: Evaluate Current State e- O_ 2,,,nnu5d f! ,ait r-*t t 'rGm t = tt : :uT ,- tr, 4; Ordered ICU/SDU Ordered ED Weight Obtained Verification Verification ED Used to Document ICU/SDU 4. CHANGE: Improve Systems Create a future state process by applying Lean techniques to eliminate operational barriers and failure Heparin Protocol Heparin Protocol Pre-Therapy 2nd Nurse 2nd Nurse Heparin Flowsheet -4- FY14 Q2 -4-FY14 Q3 -= FY14 Q4 FY15 Qi 120 100 80 60 40 20 0 modes. • Heparin Protocol Ordered rcu/sou • Heparin Protocol Ordered ED Pre-Therapy Weight Obtained •2nd Nurse Verification ICU/SDU •2nd Nurse Verification ED • Heparin Flowsheet Used to Document FY14 02 FY14 Q3 FY14 04 FY15 01 FY15Q2 Apr-15 May-15 Jun-15 P (Executive Sponsor Sianature) th z//$ (Date)

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Gre

en B

elt

Can

did

ates

: B

ill (

Wil

liam

) O

live

r an

d M

ich

iele

(M

yra)

Sch

rieb

erG

reen

Bel

t tr

ain

ing:

Au

gust

201

3, F

ayet

tevi

lle

(Bil

l);

Jun

e 20

12, O

kla

hom

a C

ity

Pro

ject

Dat

es -

3/2

3/1

5 t

o 6

/30/1

5,

contin

ued w

ith f

ollo

w u

p in

July

2015

3.M

EA

SU

RE

:Id

entif

y op

erat

iona

l bar

riers

and

failu

re m

odel

s in

the

curr

ent p

roce

ss.

5.S

US

TAIN

: Sus

tain

abili

ty S

trate

gy

Cre

ate

a pr

oces

s co

ntro

l str

ateg

y- a

str

ateg

y fo

r in

surin

g lo

ng te

rm s

usta

inab

ility

and

spr

ead

adop

tion.

Gai

ned

buy

in fr

om p

rovi

ders

reg

ardi

ng s

tand

ardi

zed

hepa

rin p

roto

col.

•C

hang

ed M

CM

to r

efle

ct th

at h

epar

in w

ill o

nly

be in

fuse

d vi

a th

e w

eigh

t bas

ed p

roto

col.

Rev

ised

Hep

arin

Infu

sion

Nur

sing

Ser

vice

Mem

oran

dum

(11

8-15

), r

esci

nded

118

-15

as a

sta

nd-a

lone

pol

icy,

inco

rpor

ated

thos

eel

emen

ts in

to th

e M

CM

reg

ardi

ng M

anag

emen

t of A

ntic

oagu

latio

n T

hera

py (

11-1

16)

to s

trea

mlin

e in

form

atio

n fo

r pr

ovid

ers,

nurs

es, p

harm

acis

ts, a

nd o

ther

sta

ff.•

ED

hep

arin

pro

toco

l ord

ers

deve

lope

d.•

Inpa

tient

hep

arin

pro

toco

l ord

ers

revi

sed.

•R

evis

ed h

epar

in fl

ow s

heet

(H

epar

in In

fusi

on N

ote)

to e

nsur

e ap

prop

riate

and

com

plet

e do

cum

enta

tion.

Com

plet

ed e

duca

tion

rega

rdin

g ch

ange

s fo

r he

parin

infu

sion

s.•

Con

tinue

d m

onito

ring.

Tea

m m

embe

rs: B

ill O

liver

, Mic

hiel

e Sc

hrie

ber,

Dra

ke R

ip p

elm

eyer

, Lin

da H

arw

ell,

Shaw

na D

igby

, Kat

hryn

Poo

le, T

iffan

y T

odd,

Kin

dra

Dia

l, W

endy

Kri

ng, R

onda

McC

iain

, Jen

nife

r C

ole,

Pat

rick

Sco

tt, K

im A

dam

s, K

athl

een

Wilc

ox, A

lice

Car

pent

er, K

ris

Dic

kson

, M/c

ha;/

Mey

er. T

his

cert

ifhj

s th

at B

ill O

Iive

,rnd

,.VIc

hiel

e Sc

hrie

ber

acti

vely

par

tici

pate

d in

the

abov

e pr

ojec

t and

com

plet

ed th

is A

3 R

epor

t on

our

own.

Pro

ject

Nam

e: H

epar

in In

fusi

on

Imp

rove

men

t T

eam

1.T

EA

M/A

IM: D

efin

e th

e P

robl

emV

HS

O is

not

in c

ompl

ete

com

plia

nce

with

Joi

nt C

omm

issi

on S

tand

ard

NP

SG

05.

01.0

3 [P

2 re

gard

ing

"use

app

rove

d pr

otoc

ols

for

the

initi

atio

n an

d m

aint

enan

ce o

f ant

icoa

gula

tion

ther

apy"

to r

educ

e th

e lik

elih

ood

of p

atie

nt h

arm

from

ant

icoa

gula

tion

ther

apy.

AIM

: Im

prov

e pa

tient

saf

ety

rela

ted

to in

trav

enou

s he

parin

adm

inis

trat

ion

by c

reat

ing/

usin

g a

stan

dard

ized

pro

toco

l and

docu

men

tatio

n as

evi

denc

e by

impr

oved

doc

umen

tatio

n re

quire

men

t aud

it re

sults

(90

%)

by 6

/1/2

015.

Sub

-Al M

s:

•D

evel

op o

utpa

tient

hep

arin

pro

toco

l by

6/1/

15.

•D

evel

op e

mer

genc

y de

part

men

t spe

cific

hep

arin

flow

she

et b

y 6/

1/15

.•

Pre

-infu

sion

wei

ght w

ill b

e ob

tain

ed a

nd d

ocum

ente

d (1

00%

).•

Intr

aven

ous

hepa

rin a

dmin

istr

atio

n w

ill b

e or

dere

d on

ly v

ia th

e st

anda

rdiz

ed w

eigh

t bas

ed p

roto

col (

100%

).•

Hep

arin

flow

she

et w

ill b

e th

e on

ly a

ccep

tabl

e fo

rm o

f doc

umen

tatio

n an

d w

ill b

e us

ed to

doc

umen

t hep

arin

adm

inis

trat

ion/

mai

nten

ance

(10

0%).

•S

econ

d nu

rse

verif

icat

ion

will

be

docu

men

ted

usin

g th

e he

parin

flow

she

et (

100%

).

2.M

AP

: Eva

luat

e C

urre

nt S

tate

e-

O_ 2

,,,n

nu5d

f!

,ait r-*t

t 'r

Gm

t

= tt : :uT

,-

tr,

4;

Ord

ered

ICU

/SD

U

Ord

ered

ED

Wei

ght O

btai

ned

Ver

ifica

tion

Ver

ifica

tion

ED

Use

d to

Doc

umen

tIC

U/S

DU

4.CH

ANG

E:Im

prov

e S

yste

ms

Cre

ate

a fu

ture

sta

te p

roce

ss b

y ap

plyi

ng L

ean

tech

niqu

es to

elim

inat

e op

erat

iona

l bar

riers

and

failu

re

Hep

arin

Pro

toco

lH

epar

in P

roto

col

Pre

-The

rapy

2nd

Nur

se2n

d N

urse

Hep

arin

Flo

wsh

eet

-4-

FY

14 Q

2

-4-F

Y14 Q

3

-=

FY14

Q4

FY15

Qi

120

100 80 60 40 20 0

mod

es.

• H

epari

n P

roto

col O

rdere

d r

cu/s

ou

• H

epar

in P

roto

col O

rder

ed E

D

Pre

-The

rapy

Wei

ght O

btai

ned

•2nd N

urs

e V

eri

ficatio

n IC

U/S

DU

•2nd N

urs

e V

eri

ficatio

n E

D

• H

epari

n F

low

sheet U

sed to D

ocu

ment

FY

14 0

2 F

Y14 Q

3 F

Y14 0

4 F

Y15 0

1 F

Y15Q

2 A

pr-

15 M

ay-

15 J

un-1

5

P4ü

(Exe

cuti

ve S

pons

or S

iana

ture

)th

z//$

(Dat

e)