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AAP Fellows ConferenceJennifer Maniscalco, Mary Ottolini
Challenge the Process
The Dynamics of Change & Transition Preparing for Change Implementation The Impact of Culture on Change
Let’s Play a Game
An Organizational View of Change
Current Expectations
Relative “Stability”
Current Expectations
Relative “Stability”
Uncertainty
Uncomfortable
Unfreezing
Uncertainty
Uncomfortable
Unfreezing
Desired Outcomes
New Expectations
Desired Outcomes
New Expectations
Current State
Transition State
Preferred State
Source: Group for Organizational Effectiveness
Source: Drake Beam Morin, Inc.
ENDINGS
DenialAnxiety
Shock
ConfusionResignation
Fear
AngerImpatience
Acceptance
Realization of LossFrustration CreativityApproach-Avoidance High StressConfusion Conflict
Undirected Energy
NEUTRAL ZONE
BEGINNINGS
EnthusiasmTrusting
Excitement
Relief/Anxiety
Hopeful/Skeptical
Three Phases of Individual Transition
Building Critical Mass
Active Supporters
Active Resisters
Neither Support
nor Resist
Passive Resisters Passive
Supporters
Source: Group for Organizational Effectiveness
Challenge the Process
The Dynamics of Change & Transition Preparing for Change Implementation The Impact of Culture on Change
Leading ChangeAn 8-Stage Compelling Framework for Leading Change
https://www.youtube.com/watch?t=20&v=9QA7Mvu2QDE
Leading ChangeAn 8-Stage Compelling Framework for Leading Change
1. Creating A Sense Of Urgency2. Create A Guiding Coalition3. Develop A Vision And A Strategy4. Communicate The Change Vision5. Empower Employees For Broad‐based
Change6. Generate Short‐term Wins7. Consolidate Gains And Produce More
Change8. Anchor New Approaches In The Culture
Assessing Readiness for Change
Making the Case
•Do external conditions demand an immediate response?•Is the organization in crisis?•Is the case for change compelling?•What are the opportunity costs?•What systems will be needed to support and sustain change?
Ensuring Success
•What is the current change load? Will another change overload people?•Are sponsors, agents, advocates prepared for their roles?•How will the change mesh with current culture and values?•Are leaders personally engaged in the change process and prepared for the consequences?
Problem:Driving Forces Restraining Forces
Forces Favoring the Change Forces Resisting the Changed
Equilibrium or Current Status
Challenge the Process
The Dynamics of Change & Transition Preparing for Change Implementation The Impact of Culture on Change
What is culture?
GoalsProductsStructure
TechnologyFinancial Resources
Policies & ProceduresRoles & ResponsibilitiesRewards & Recognition
The Organizational
Iceberg
Structural Aspects(formal, visible)
Human Aspects
(informal, invisible)
PerceptionsAttitudes
ValuesFeelings
Informal InteractionsGroup Norms
The Dual Nature Of Culture
Persuasion vs. Influence
PersuasionPersuasion is presenting a case or perspective in such a way as to sway the opinion of others, make people believe certain information, or motivate a decision
• Short term win• Don’t necessarily get buy‐in
InfluenceInfluence is having a vision of the optimum outcome for a situation or organization and then, without using force or coercion, motivating people to work together toward making the vision a reality.
• Long term win• Engage heart and mind
https://nicoledefalco.wordpress.com/2009/10/29/influence‐vs‐persuasion‐a‐critical‐distinction‐for‐leaders/
4 Culture Considerations: Leading Change
1. Have a clear vision of the future … and understand how the culture needs to change to support the vision
2. Link the “change” to the culture by focusing on the behaviors of people; consider both visible and hidden elements of the culture
3. Understand how influence and persuasion skills help you advocate for change
4. Ensure your change plan includes: Executive Support, Training, Value and Belief Statements and Effective Communication
What Change DoYou Want to Make?