What you always wanted to know about us

For SlideshareJune 2015

Agenda

About CLS Communication

A comprehensive range of services

Your order at CLS

Your key benefits

3| CLS Company presentation for slideshare | 19.06.2015

CLS Communication at a glance

A global market leader in language solutions Comprehensive provider of corporate language services for all major

industries Strong global presence with 600 specialised in-house employees International network of over 5,000 qualified and certified external language

specialists Extensive portfolio of around 1,800 clients – from big global names to

SMEs ISO 9001:2008 and EN15038:2006 quality certification

CLS Communication is a leading global provider of

technology-enabled B2B language solutions

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Industry-leading services for international clients thanks to global footprint

-11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +10 +11 +12

UTC -12:00…-07:00 UTC -06:00…-01:00 UTC ±00:00…05:45 UTC +06:00…+11:30 UTC +12:00…+14:00

5,000 external language and technical specialists

600 internal staff including 300 linguists

19 locations globally

Singapore

Hong Kong

Shanghai

Beijing

Paris

Copenhagen

LondonMonctonMontrealOttawa

Quebec

New York

TorontoMadrid

Basel / Lausanne / Zurich

Berlin / Frankfurt /

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Three key verticals and complementary service offerings

CLS Communication: a top-ten language solutions provider with a global focus on three key verticals

Engineering & ManufacturingBanking & Finance Life Science

Joining forces with Lionbridge will open up complementary service offerings for CLS clients, including:

Digital marketing services Technical authoring Engineering design Content creation, validation & testing

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Legal Fin. Communication / Reporting

Sales and Marketing

Technical Documentation

Corporate Communications

At home in your industry, experts in your area

Selected areas of expertise in your industry Selected text types in the 3 key verticals

Banking & Finance: Investment, performance, fund and

market reports Legal documents for mutual funds Legal documents for structured

products

Life Science: Summary of Product Characteristics

(SmPC) Patient Information Leaflet (PIL) Labelling

Engineering & Manufacturing Technical manuals Safety approval certificates Instructions for use Product catalogues

Human Resources

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CLS is committed to maintaining an effective, active quality management system

(QMS) according to ISO 9001 and EN 15038.

Top quality management systems High service quality Strong customer focus Continuous improvement

European standard for translation services Professional competence Ongoing quality assurance Traceability

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Committed to quality

ISO 9001:2008

EN 15038:2006

Quality policy

Planning &realisation

Controlling &corrective actions

Continuousimprovement

Managementreview QMS

ISO 9001:2008EN 15038:2006

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Comprehensive language services offering

Confidentiality /data security and integrity

Deep vertical expertise

Superior and consistent quality Global reach

Business process outsourcing

TRANSLATEWRITE EDIT

Add-ons & other services

Technology services

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Your order at CLS

Auftrags-eingang

Textanalyse Übersetzung Auslieferung Feedback

Format

Confidentiality

Express

Translation memory

Invoicing

Project management | workflow management

Internal translator

or

External partner

Translation memory

Terminology

Style guidelines

Linguistic as well as service quality

Remedial action to be taken in the event of negative feedback

Service

Source and target language(s)

Desired delivery date

Delivery via secure data transfer (https)

To client address on file

Order receipt

Text analysis

Translation Delivery Feedback

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Online ordering (customer portal)

Fully automated and flexible client communication

Usability-tested solution for placing and tracking client orders and quote requests

User-defined order settings

Orders and quotes in one place

Complete confidentiality: secure upload/download

Search and sort functions

Clients can manageuser account andbilling information online

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You gain direct access to our efficient and professional teams of language experts.

All your communication and language requirements are taken care of by a single provider.

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All your sensitive data are fully protected and your confidentiality is assured.

You receive accurate, precise texts tailored to your target audience.1

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Take advantage of the latest technology to optimise resources and benefit from high levels of efficiency.

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No matter how tight your deadline, we will meet it.2

Working with CLS: how you benefit

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Visit CLS Communication:cls-communication.com

facebook.com/clscommunicationtwitter.com/#!/clsnews

Contact CLS

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