about peer support at p.s.n.e.psne.ca/peer support in elgin county april 1 2019.docx · web...

Peer Support for Mental Health, Addictions, Poverty & Homelessness

Updated January 2019Created January 2016, Revised April 1 2017, 2018

Table of ContentsABOUT PEER SUPPORT at P.S.N.E...........................................................3

P.S.N.E.’s Perspective of Peer Support..............................................4

Who is a Peer Supporter?......................................................................4

What a Peer Supporter Can Do............................................................4

Some Quotes from Our Members and the Community.....................5

LOCATION OF OPERATION........................................................................6HOURS OF OPERATION..............................................................................6COST OF SERVICES....................................................................................6HOW TO ACCESS PEER SUPPORT at P.S.N.E.........................................7THE PEER SUPPORT WARMLINE..............................................................7MOBILE OUTREACH PEER SUPPORT (MOPS) TEAM..............................8ADDICTIONS & PEER SUPPORT GROUPS..............................................9

PEER & ADDICTIONS SUPPORT Group – PASS GROUP......................9

BACK ON TRACK SUPPORT PROGRAM.................................................9

BASIC NEEDS Help & Programs.............................................................11SHELTER HELP.......................................................................................11

ODSP/ONTARIO WORKS “Support Me“ PROGRAM..........................11

EMERGENCY HELP PROGRAM..............................................................12

IDENTIFICATION and P.S.N.E. PHOTO CARDS..................................12

SHOWERS...............................................................................................12

LAUNDRY SERVICE................................................................................12

CLOTHING HELP.....................................................................................12

FOOD BANK HELP..................................................................................13

BROWN BAG LUNCH PROGRAM..........................................................13

EXTENDING A TUMMY (E.A.T.) PROGRAM.........................................13

RECREATIONAL ENCOURAGEMENT & CREATING HEALTHY – REACH Lifestyles Program..................................................................................15

HORSEBACK RIDING.............................................................................15

OTHER REACH Lifestyles PROGRAMS................................................15

LET A PEER SUPPORTER HELP BY CALLING YOUR LOCAL ORGANIZATION.

OTHER WALK-IN SERVICES.....................................................................16DROP IN CENTER ACTIVITIES.................................................................16

DROP IN CENTER UNSCHEDULED ACTIVITIES...................................16

“BRAGGING YOUR ACCOMPLISHMENTS”..........................................17

DROP IN SCHEDULED ACTIVITIES..........................................................17VOLUNTEERING OPPORTUNITIES..........................................................18

SELF-HELP AND REVITALIZING PROGRAM – S.H.A.R.P...................18

WARMLINE VOLUNTEERING.................................................................19

CONSUMERS & VOLUNTEERS MEETING................................................20P.S.N.E. INDIVIDUALS COMMUNITY INVOLVEMENT...........................21FOOD SUPPORTS IN THE CITY................................................................22ANNUAL ONE TIME EVENTS/PROJECTS.................................................24P.S.N.E. DONATION INFORMATION.......................................................25

Special Thank You................................................................................25

BOARD OF DIRECTORS............................................................................26PERSONNEL & FINANCE COMMITTEE.................................................26

MEETINGS...............................................................................................26

EDUCATIONS, TRAININGS AND WORKSHOPS PROVIDED TO STAFF & VOLUNTEERS............................................................................................27CONTACT INFORMATION.........................................................................28FROM THE BOARD & STAFF....................................................................28


ABOUT PEER SUPPORT at P.S.N.E.

P.S.N.E.’s actually name is Psychiatric Survivors Network of Elgin. The short form is currently used after realizing with the changes in not only the health care systems BUT to people the word “psychiatric” can be a scare word. Members and the Board of Directors chose four years ago to use this short form.P.S.N.E. was originally a program with Canadian Mental Health Agency of St. Thomas. In the spring 1991 the Ministry of Health announced that $3.1 million of Anti-Recession Program funding was to be committed to a special project designed to tap the skills, knowledge and commitment of people with direct experience in the mental health services, a psychiatric survivor to provide Peer Support.For 28 years we have been in our Community providing Peer Support in many forms for Mental Health. Studies by Health Officials, like the Ministry of Health, LHINS and consultants say we are a viable and worthwhile service to our Communities and this awareness is increasing. P.S.N.E. functions with Peer Support as it’s basis and provides a drop-in-setting enabling us to promote positive social interaction and provide a safe, friendly and confidential. We know we are a positive augmentation to traditional mental health services and facilitate education and awareness related to mental health issues and concerns.PSNE also acts as a liaison with the community in many ways including but not limited to: eliminate the public’s perception of psychiatric survivors as being burdens to society, unemployable through sensitization, education, and public awareness of mental illness. Some community involvement is through attendance of committees’, workshops and interacting to assist in the future of the Health Care system. With the changes over the past decade, P.S.N.E. has evolved to expand its programs and access in many forms but always with the support of the Consumers, Public and Ministry of Health and then SWLHINS.

P.S.N.E. is owned and operated by everyone who is a Member.Our Organization hierarchy of operation is maintained in this order:MembersBoard of DirectorsExecutive DirectorStaffVolunteersMembers


P.S.N.E.’s Perspective of Peer Support

Self-Worth! Self-Care! and Self-Help! P.S.N.E. has used these words for years to promote and help people in everyday life. These words from the Members and Community are the reason P.S.N.E. Staff, Board and Volunteers participate in a variety of functions providing support in many forms.

P.S.N.E. has two pamphlets for the meaning of Peer Support1. A Staff and Board of Directors explanation provided for information &2. A Member’s Perspective explaining what Peer Support is in ‘layman’s

terms’

Who is a Peer Supporter?

PEER SUPPORTERS have lived or are living all or some of the health care systems. This means they have Lived Experience! All needs are important in Mental Health and Addictions. Peer Supporters are people who usually volunteer to take trainings in numerous ways to be able to help people living with mental health, addiction, homelessness, proverty and beyond. Most Peer Supporters are known for showing others a different view, or even a unique way, and this can bring out a “shy smile” but in the end it just might help someone reach out for the help they always have wanted. Its comfort, its self-worth, its self-care for both parties involved.

What a Peer Supporter Can Do

Time is what a Peer Supporter can provided in many ways.Some good examples are: A Peer Supporter could and can help lessen the fear of the health care system and what better way to offer support with someone who has been there.A Peer Supporter will show up and sit for hours in a hospital ‘waiting room or court house hallway’ A Peer Supporter will answer during hours of the day and night to provide support A Peer Supporter in an Organization requires NO appointmentA Peer Supporter will meet where it’s comfortable for the person requesting, most times.A Peer Support will stay and come back again and again providing self-help with some support over and over until someone is comfortable doing and sometimes that leads to a ‘huge smile’ and less reserved about reaching out and even offering to help others.


A Peer Supporter will sit with someone and help them while they access other services or fill out paperwork and/or read it to someone. Most Peer Supporters don’t want to stop people from moving into other services for help, they want to help provide a service anyway they can and to be included working with others. A Peer Supporter does NOT give advice but Moral Support which is part of Self-Worth, Self-Care and Self-Help and it does just as much for the person receiving support as it does for the Peer Supporter to help.

Some Quotes from Our Members and the Community

“They help whenever they can” “Staff helped when my other worker said she couldn’t” “I know I can call and talk” “I had to get paperwork to my worker and they sent it for me” “I had a paper in the mail and went in to the center and a staff read it for me” “I got to go play bingo and drink coffee and have laughter with the staff and it didn’t cost me nothing” “I walked in and said I need to talk to someone. The staff I talked to found a Peer Supporter who left what they were doing and spent time talking to me in a closed door room. I was way better after talking and even joined for a cup of coffee”“I had one of the Supporters sit all day in the courtroom hall with me. They said they can’t tell me what do or make suggestions but the company was great and all I did was ask”


LOCATION OF OPERATION

P.S.N.E. is located at 701 Talbot Street, St. Thomas, ON

It is in the downtown of St. Thomas, Ontario surrounded by smaller communities and villages throughout the Elgin and has for almost ten years, after three or four other locations.A point of reference to locate P.S.N.E. is Joe’s Gym and Anne’s Things. P.S.N.E. is located right between the two business or directly across from Holy Angels Church.

Telephone: (519) 631 – 1580 or 1 – 888 – 631 – 1919 Fax: (519) 631 – 1567 WarmLine: same numbers

Email: [email protected] Website: www.psne.ca Facebook: psne

HOURS OF OPERATION

April 15th to November 15th 24 hours a day including holidays

November 16 to April 14th 8 am to 6 pm Inn Out of The Cold Shelter is open

COST OF SERVICESCost of Involving Services from P.S.N.E. FREE FREE FREE FREE FREE FREE

Most Peer Support Organization/Agencies are FREE to access Support and Programs for the Community they service. As well, most Peer Support is funded by the Ministry of Health/SW LHINS to do just that provide Peer Support, so it makes no sense to charge people they are trying to help too. Peer Support Organization appreciate the ‘Little Dollars” to be able to reach out and do something viable for people but we also don’t ask for huge support dollars increasing year after year like some hospitals, they work with what they were given. Peer Supporters will show you how much they don’t ask for to do the supports they do. You do the comparisons!P.S.N.E. does not refer to anyone who has attends from the Community as


http://www.psne.ca/

mailto:[email protected]

‘Clients”. It is our belief that individuals need a place to belong without stigma and therefore refer to individuals as Consumer Survivors.

P.S.N.E.’s main focus is with Mental Health, Addiction, Homelessness and Poverty. Services are available FREE to anyone who is or was a Survivor of Mental Health and/or Addictions, their Families, or individuals who provide care to someone with Mental Health.

A Photo Membership Card is provided when becoming a Member of the Drop In Center.

HOW TO ACCESS PEER SUPPORT at P.S.N.E.

P.S.N.E. provides Peer Support in a vast array of services:1. Walk-In during operating hours2. Setup a time and day3. Setup a time and day to meet outside of the Organization, including

for coffee4. Call the WarmLine after hours5. Send an email 6. P.S.N.E. also believes in the art of REFERRALS.

Sometimes another Agency/Organization are better equipped to handle a particular service IE: Victim Services or Grief and we will reach out to another to ensure the person well-being is met in the best possible way.

7. P.S.N.E. will continue to provide assistance if another service is involved

THE PEER SUPPORT WARMLINE

Individuals are can feel more secure in talking to someone by telephone then face to face. We want to ensure everyone has the freedom to reach out and not be ‘passed’ on to other services. Freedom and Security in being anonymous until comfortable is a great resource to helping people.

This service was created in 2009 for a membership need during holidays and weekends. It was extended to full time in 2011.Access To Service:


24 Hours a Day

Telephone: 519 – 631 – 1580 or 1 - 888 – 631 – 1919 (1 – 888 number reaches Canada and USA)


MOBILE OUTREACH PEER SUPPORT (MOPS) TEAM

The MOPS Team was a unique one-time project in early 2015 with two Volunteers. At the end of the project in March 2015 and when the Team provided their outcome it was an encouragement to P.S.N.E. and the Team to keep on helping both: people and Organizations/Agencies.

The Mobile Outreach Peer Support Team is a program of P.S.N.E. but operates with its own Mission and Mandate: “IMPROVING THE COMMUNICATION & HELP FROM ONE Person to Another in the Old Fashion Way”

MOPS SERVICES – Taking Peer Support to Another Level by:

Providing Peer Support to anyone who wants to talk where-ever there is a need

Informal – provided when someone approaches themFormal - arrangement of appointment(s) in advance once or on a schedule Share P.S.N.E’s programs and supports., The Team’s experience and knowledge and promote their programs and servicesRequest while in custody, hospitalized etc.

Provide Transportation to Individuals requiring out of City Attendance for Court, to other services, Doctors etc.

Must be arranged at least 48 hours in advance or for Emergencies please talk to Staff.

To be able to use the knowledge learned to make referrals to other Organizations and

Services availableProvide Transportation, to Individuals requiring out of City Attendance for Court, to other services, Doctors etc.Must be arranged at least 48 hours in advance or for Emergencies please talk to Staff.

AND provide HELP with events or programs, even ‘one-time’ when Peer Support is

needed or just another set of hands by a Volunteer.

The best part of the Team: They try and keep the cost of involving them “FREE”. (Only once has a cost hinder the ability to provide and travel cost for fuel was shared.)

MOPS Team does take requests for assistance by contacting then at [email protected] with MOPS Team in the subject line.

1.



ADDICTIONS & PEER SUPPORT

PEER & ADDICTIONS SUPPORT Group – PASS GROUP This is a group facilitated by an Addictions Councilor and/or a Staff to discuss and explore Mental Health and Addictions.Smart Goals = “Specific, Measurable, Achievable, Reasonable, Time Manage” is the basis used for this group while exploring choice and change, including everyday life items.

When: 1. The Group runs on Monday from 12 noon to 1:30 pm outside of the

Drop-in Center2. One on One sessions are also available on request3. Individuals must speak to a staff to be included.

BACK ON TRACK SUPPORT PROGRAMIs a “Time Frame Program” working with a Peer Support Worker and an Addictions Worker to achieve and accomplish goals set by the Individual in a positive format with support both in the Center and in the Community.

When: The Group runs in two formats Format #1:

Group Format is on Thursday from 12 noon to 4 pm and takes place outside of the Drop-in Center, with a specific goal and/or achievement celebrated each week set by the individuals involved.

Format #2:Support daily (Monday, Tuesday, Wednesday, Friday) on a walk-in or appointment basis

One on One sessions are also available on request to anyone.

How: 1. Contact the Peer Support Worker or Addictions Worker during the

daytime 9 a.m. to 3 p.m.2. You will have help setting you a goal plan, 3. The ability for yourself and others to celebrate your accomplishments4. Have a more direct communication with a Support Worker5. 3 Months commitment provides the individual with

a. a Storage Binb. Access to assistance reaching out to other services


c. Transportation to Meetings and Appointments (pre-arrangement must be made)

d. Replacement of Identificatione. Assistance finding and maintaining housing


BASIC NEEDS Help & Programs

SHELTER HELP

Peer support is the foundation of this program and you can access this by: walk-in by appointment

works with person directly with current landlord/owner to resolve issues & concerns

will attend tribunal as support person (legal advice cannot be given, please ask for a referral to elgin-oxford legal clinic)

helps locate apartments and/or roomsP.S.N.E. has some landlords who do not advertise but work directly with us

will attended with someone to talk to a landlord/owner will assist with odsp/ont.works to try & obtain funding for a new

residence will assist and has some resources for household needs will help you locate food for your move in date to help with cost will help with transition from room to apartment when it is pre-arranged

P.S.N.E. has a Facebook page called St. Thomas Shelter Listing. Staff and Volunteers try to update often as notified for rooms and apartments.

NOTE: P.S.N.E. does not provide transportation or moving vehicles, is the person’s responsibility to cover the cost.

ODSP/ONTARIO WORKS “Support Me“ PROGRAM

This program is available on a walk-in request Assistance writing letters to your worker Photocopying your documents Helping you complete your Application

and/or Referrals to Elgin Oxford Legal Clinic for Appeals Support – so you’re not alone and scared at your appeal process Support – so you’re not alone and scared at your appointments

note: we cannot give you legal advice, that is elgin oxford legal clinic or your lawyer, but we can help you arrange appointments to them

Faxing as needed Help navigating the systems Information about special programs with ODSP/Ontario works that you

can apply for Transportation to the ODSP london office


note: sometimes this will cost You some gas funds, but LET’S talk about this before you decide you can’t

P.S.N.E. has been providing this service for years, all you need to do is ask.

EMERGENCY HELP PROGRAM

In the case of emergencies, Staff will attempt to assist and/or refer to other Agencies more capable of providing services.

The following are included: Utility Services, hookup and disconnected, need for homes/apartments

Some restrictions apply, including contact to Social Services Office, available monies)

Search and when able obtain free furniture, bedding needed for apartment

Eyeglasses, (depending on circumstances and available monies) Prescription costs (depending on circumstances and available monies) Personal first aid kits (travel), as available

IDENTIFICATION and P.S.N.E. PHOTO CARDS1. Thursday 10a – 2p and Monday 12 – 8 am 2. To Individuals needing to get Birth Certificates and Health Cards3. One per person per item if cost involved4. Funding can be provided, as available5. Transportation as needed to do Health Cards6. On request, P.S.N.E. will place originals cards in a file for individuals

who wish to keep them safe.

SHOWERS Showers are available

1. Once per day with a 15 minute limit2. Towels provided3. No bags allowed in shower room

Request to a staff for use

LAUNDRY SERVICE1. Once per week per person2. One load per person3. The person must remain on site

Any left on site at end of day are disposed ofAny left unattended will be removed from machine and set aside for another individuals use

4. Soap is provided5. No bags allowed in laundry room

Request to a staff for use


CLOTHING HELP

P.S.N.E.’s Clothing Bank is provided from a variety of sources within the Organization and from Individuals in the Community. How It Works:

1. NO ID required, no proof of income & min. questions2. It is based on a “first come first serve” basis and will be depend on

the supplies available.3. In the case of an emergency speak immediately to a staff

FOOD BANK HELP

P.S.N.E.’s Food Bank is provided mainly by Members, Volunteers and Staff of the Organization. P.S.N.E. has received some support from the community this past year with a Christmas Food Drive Campaign from Wendy’s Restaurant and Domino’s Pizza; and occasionally Fric’s Auto.How It Works:

1. NO ID required, no proof of income & min. questions2. It is based on a “first come first serve” basis and will be depend on

the supplies available.3. Speak to a Staff and explain in your words why you need the help4. Access once a week.

BROWN BAG LUNCH PROGRAM

1. Is available to Individuals who do not have access to Meal Programs in the city

2. Is available when Meals are not available in the city 3. One hour before or after a Meal in the City was/is provided4. Is available to Individuals starting a job/community placement

Each bag contains one main item (ie: can of noddles, mr noodles) a desert, a spoon. Juice is available regularly at the center free so it is not included. Special request can be made if an individual need for employment or placement. This program is dependent on fundraising and donations

EXTENDING A TUMMY (E.A.T.) PROGRAM

This program was implemented in August of 2015 after P.S.N.E. was approached randomly by a youth for some help on Monday evening. He was very candid with the staff telling his story which included being


homeless and not knowing where to turn. He had no Identification, which left him ineligible for our local food bank he said and could not receive Social Assistance because under 18 years and no address, never mind no identification. He was living in a tent he referred to as “Tent City” on the outskirts of the city with other youth and adults and was hungry enough that he heard about P.S.N.E.’s breakfast and lunch, so he came asking. This young person had not eaten all weekend. P.S.N.E. provided him with food from our food bank and invited him back for help as he needed. (Permission was obtained to share the story not the name)

With the Help of Domino’s Pizza of St. Thomas owner Ken As agreed, this Partnership created provides:

1. A Warm good belly filling when meal services are not available to an individual.

2. Provides a warm place to go from the rain and snow.

How the E.A.T.S. Program WorksThe program is based on an individual basis and the circumstance at the time of the request. This service can be included with P.S.N.E.’s Food Bank.Anyone with cooking facilities at home is only eligible for the Food Bank, unless an emergency.Anyone within a group home or residential care program is not eligible

How to Access the E.A.T. Program1. NO Identification is needed or proof of income.2. Ask a Staff of P.S.N.E. about the program, the staff will take the

person to an office or out of the main flow of the programming for privacy and confidentiality

3. The Staff will explain why the Program is in place and how it works and identify whether they are eligible or not

R.E.A.C.H. LIFESTYLES (Recreational Encouragement And Creating Healthy Lifestyles) This program is provided to encourage Individuals to become involved with each other and in the community. Sometimes individuals are so scared of the formal groups or their ability to be involved in Services or even Volunteering that this has become a hindrance to helping or receiving help. These groups/programs were created just for that purpose, providing a Peer Support Worker as the lead allowing the opportunity to be involved and in a more relaxed setting which is a comfort zone and we found gives people the opportunity to talk with peers. We believe this helps individuals with Mental Health and Addictions.


How R.E.A.C.H. Lifestyles is planned: The Staff will ask Members what they have an interest in trying or doing

for an outing, Individuals suggest and/or help decided Scheduled Activities are planned in advance Notice of destination and time are posted in the Main Room of the

Center on the bulletin board Staff provides all the Transportation Cost is Free and notice is given when there happens to be a cost.

Example: to date only one event to Niagara Falls is at a cost and that being Spending Money and 4 months was given for “saving up”.

Sometimes Day trips: Lunch is prepared by Staff and Members the day before attending IE: Sandwiches, drinks, snacks

Horse Back Riding

Horseback Riding is a twice a month occurrence. NOTE: Weather Permitting and subject to change

1. Is a Scheduled visit on a Wednesday afternoon 1st Visit: Inexperienced Riders2nd Visit: Experience RidersExperience is decided by the Stable!

How It Works:

2. Leave at 10 a.m. 3. Return by 2 p.m; 4. Sign up required in advanced

OTHER REACH Lifestyles Programs

Other Scheduled events are posted and decided upon by Individuals attending the Drop-In Center on a regular basis. These outing have included: Walking trails, beach day, go carting etc.


OTHER WALK-IN SERVICES

Photocopying – minimum 3 pages (Free) 4th and higher $.10 per page Faxing (always free) Resume Building, on request Telephone use Telephone – will take messages Income Tax – Seasonal by a Revenue Canada Trained Supporter Child Tax papers – help completing OPSP Faxing and Staff will verify documents for you to their office


DROP IN CENTER ACTIVITIES

P.S.N.E. tries to provide a safe place to be, especially when individuals have “no” home.The Drop-In Center has programs and ways to provide services supporting people on a regular basis to get and keep people involved. The programs involve a Staff but they encourage Self-Worth by encouraging someone to help facilitate or lead a group or program. NO Judgement, NO stigma because they know what it feels like “scared” and “helpless”. A lot of everyday people need to talk and ‘want to talk’ while gaining access to help and we encourage this because it decreases the uncomfortableness and stigma of asking strangers and services that people sometimes need. For our Organization’s Staff and Volunteers, it provides the opportunity to help and with this comes conversation and learned life experiences for both parties involved.

The Drop-In Center is the HUB of all or P.S.N.E.’s Services. If there is a cost to an activity advance warning and preparation is made directly with those members who need assistance in participating.

DROP IN CENTER UNSCHEDULED ACTIVITIES Coffee Bar: Free all-day coffee and tea Juice: Free, one bottle of water a day, 2 juice packets Euchre &/or Newfie Bingo (cards); Arts & crafts: members are welcome to work on their own items

Some supplies are available in main room Internet access and computers online Resume and letter writing help, on request Game Area with Xbox One (+games) Movie Days: Occasionally and on request

Movies are usually provided during nightly hours Mandela Coloring: Bring your own or we will supply too Small Kitchen area for individuals to use Microwave, Toaster, Kettle to

warm up food.

“BRAGGING YOUR ACCOMPLISHMENTS”

“Wall of Fame” in the main hallway for Member to take pride and display their accomplishments in trainings/workshops etc.


DROP IN SCHEDULED ACTIVITIESMONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY SATURDAY

SUNDAY

PASS Group 12 – 130p

9-11a Photo Cardsavailable

11a Poker

I.D. Day

PU for ID Day

Arts & Crafts11-2p

6p Bingo 1p Bingo 1p BingoHORSE BACK RIDING – Weather permitted and Posted for Sign up


VOLUNTEERING OPPORTUNITIES

P.S.N.E. accepts Volunteers! To P.S.N.E. it the ability to try that counts and maintains someone’s well-being and self-worth and promotes self-care.

Some of the programming, activities and one-time events are completed by Individuals who pride themselves in being involved at many levels. Staff provides support in many forms to accomplish this, even by staying with a Volunteer to help lead or do regular programming. P.S.N.E. will also accept and modify a volunteer position to accommodate a person’s disability whether psychically or mental health or beyond.

How to Get Involved: 1. Ask a Staff or watch the programming and see where you would like

to become involved and then ask a staff2. Liability and Confidentiality Form completed and signed3. P.S.N.E. provides a schedule, like a work schedule. It is completed at

each Volunteer Meeting where we try to utilized your time availabilities.

4. Support is provided until a Volunteer is comfortable doing on their own

Who Can Get Involved:1. Individuals are attending P.S.N.E.2. Community 3. Community Hours for School4. Community Hours for Ontario Works and ODSP5. Community Hours for the Legal System

What a Volunteer Receives:1. The confidence to propose an idea or even a hobby they enjoy. 2. Talk to a staff and propose it. Project

A Volunteer knows sometimes what other Members would enjoy and maybe P.S.N.E. would try it.

Encouragement and involvement, makes it pleasing not only to the Volunteer but to the other individuals attending and Community

SELF-HELP AND REVITALIZING PROGRAM – S.H.A.R.P.

This program is based on work ethics. As abilities and skills are learned, it encourages a person to reach within themselves and outward to others by providing a service. It can and has led to the self-assuredness of seeking a part-time job or participate in a one-time position in the community. P.S.N.E. has provided, on request, someone permission to place the name of the Organization as a reference on a Resume.


How to Get Involved in SHARP: Volunteer, to Learn that’s it. Where to volunteer in the Organization: Clerical ProjectHousekeepingCommunity EventsAssist a Staff OnHelp prep Brown Bags Lunchs and/or Food BanksLaundry AssistanceNOTE: Staff On shift will record any hours a Volunteer completes.

WARMLINE VOLUNTEERING

Requirements to Participate

Mandatory: i) Liability and Confidentiality Form completed and signed

ii) P.S.N.E. Peer Support WarmLine Training, Certificate on completion.iii) A Cell Phone

Other: i) Training as required or Volunteered for

Operation of the WarmLine:

i. Supervisor: is available every day during shiftsii. Volunteers:

decide and provide the time available may exchange shifts and take time off as needed, by arranging

with the Supervisor. must be available for the monthly meetings held on the 15th of

each month must have a cell phone (cell phone number is never given out

to anyone but the Supervisor & Staff of P.S.N.E.)


CONSUMERS & VOLUNTEERS MEETING

The meetings were merged together to eliminate the need for Volunteers to be in attendance twice a month to review a lot of the same information being presented.The Meeting is to update the Members and Volunteers about:

1. The happenings within the Organizational Structure2. Provide Members and Volunteers the opportunity to Volunteer in the

Community at Special Events as they occur (Staff Members always attend as well)

3. Address Concerns and Suggestions 4. Complete the Volunteer Schedule for the following 30 days5. And choose the R.E.A.C.H. Outing for the following month

Each Meeting is: 6. 15th of Every of each Month or the closest Thursday to the 15th 7. 10:30 a.m.8. Everyone Welcome

Mandatory for Volunteers


P.S.N.E. INDIVIDUALS COMMUNITY INVOLVEMENT Over the Past 10 years we have expanded into Community Events providing help and encourage Individuals who otherwise would have the opportunity. A Staff is always in attendance (any one is welcome to ask for our help)

2016 forward – Help with Veteran Services at local cemetery 2x per year placing Canadian flags on gravesites

Iron Horse Festival – Volunteers and Staff help each year St. Anne’s Festival – Volunteers and Staff help each year Quarter Auctions with Pat - Staff and Volunteers help Thomas the Train - Volunteers and Staff, as needed Participation with Knights of Columbus Events London Food Truck - Supplying meal, cooking meal and serving meal

every 6 months (Completed – Service was cancelled CanVoice, London special events Elgin OPP Community Fundraiser – every two years P.S.N.E. “Jokers” Dart Team & P.S.N.E. 2nd Team

The Teams Play in the Community. The Teams play on Monday nights at 6 p.m. Team Leads are Bill Lee and Gerald Peters. Individuals fundraise with PSNE to provide cost coverage, Darts not included

Volunteer with us to participate


FOOD SUPPORTS IN THE CITYDAY TIME FOOD & SERVICE LOCATION

SUN

Open hours

Coffee, Tea, Snacks when availableBrown Bag Lunches, Kitchenette Available, Small Food Bank

P.S.N.E.

2 pm – 4 pm

Community Brunch St. John’s Anglican Church (start Sept 17th)

MON

Open hours


P.S.N.E.

8 a – 10:30a10:30 a – 1p

Light Breakfast SnacksFull Meal Lunch

GRACE CAFE

9 a – 3 p Snacks, CoffeeMeal to anyone who needsFree Produce, when available

DESTINATION CHURCH

2:45p – 7p Snacks, drinks TALBOT TEEN CENTER (12-19 yrs)

TUES

Open hours


P.S.N.E.

8 a – 10:30a10:30 a – 1p


GRACE CAFE

9 a – 3 p Snacks, CoffeeMeal to anyone who needs

DESTINATION CHURCH

Last TuesdayNoon

Full Lunch Meal HOLY ANGELS CHURCH

2:45p – 7p Snacks, drinks TALBOT TEEN CENTER (12-19 yrs)

WED Open hours

Coffee, Tea, Snacks when availableBrown Bag Lunches,

P.S.N.E.


Kitchenette Available, Small Food Bank

8 a – 10:30a10:30 a – 1p


GRACE CAFE


DESTINATION CHURCH

5pm Full Super Meal TALBOT TEEN CENTER (12-19 yrs)

THURS

Open hours


P.S.N.E.

8 a – 10:30a10:30 a – 1p


GRACE CAFE


DESTINATION CHURCH

6 pm Stone Soup – Full Supper, bring an item

DESTINATION CHURCH

2:45p – 7p

Snacks, drinks TALBOT TEEN CENTER (12-19 yrs)

FRI

Open hours


P.S.N.E.

8 a – 10:30a10:30 a – 1p


GRACE CAFE


DESTINATION CHURCH

2nd Fri.12 noon

Full Lunch TRINITY CHURCH (Purple Steeple)

3rd Friday4:30p

Full Supper Meal TRINITY CHURCH (Purple Steeple)

2:45p – 9p

Snacks, drinks TALBOT TEEN CENTER (12-19 yrs)

SAT Open hours

Coffee, Tea, Snacks when availableBrown Bag Lunches, Kitchenette

P.S.N.E.


Available, Small Food Bank8 a – 1 pm

Full Breakfast GRACE CAFE

9 a – 2 p Farmer Market at min. cost; Free Coffee

DESTINATION CHURCH

2nd & 4th

9 amFull Breakfast Meal KNOX CHURCH

SEASONALOct. to Apr.

6p – 8a Full Supper, Snacks INN OUT OF THE COLD SHELTER

CLOTHING All Above have Clothing for those in need (when available)

FOOD TOILETRIES, ETC For HOME

P.S.N.E. Food Bank Once a week, no requirements

Grace Café – Sharing Cart DailyDestination Church On needSt Thomas Food Bank By appointment

Mon & Thurs 9:30a – 3pWed 12 -3p

Talbot Teen Center (16 yr – 19 yrs)

On request

YWCA – Members service On requestANNUAL ONE TIME EVENTS/PROJECTS

Each year P.S.N.E. completes a one-time event or project. We have provided this information for you to learn about us.

2003 – 2013 Mental Health Awareness “We Can Do It” Mountain Bike Ried2013 – Thomas the Train Volunteering2014 – Life Skills Learning at a Campout 2014 - Thomas the Train Volunteering2014 – St. Anne’s Festival Volunteering2014 - Destination Church Community Christmas Dinner2015 – Project 1 - Mobile Outreach Peer Support (MOPS) – started as a 3 month project2015 - St. Thomas Easter Bunny Sharing Project 2015 – Destination Church Community Easter Dinner2015 – St. Anne’s Festival Volunteering2015 – Iron Festival Volunteering 2015 – Project 2 - Begin a detailed report/book about P.S.N.E. by the Executive Director and the Board of Directors for sharing with the members and Community (this report) 2015 – Destination Church Community Christmas Dinner 2015 – PSNE Frosty the Snowman Project for Kids, including London


Rehoboth Home2016 – Project 1 - Completing a detailed report/book about P.S.N.E. by the Executive Director and the Board of Directors for sharing with the members and Community (this report)2016 – Project 2 - 25th Anniversary & Mobile Acknowledgement of Peer Support (MAPS) “Sign My Car” Campaign & Mobile Acknowledgement of peer Support (MAPS) “Sign My Car” Campaign. 2016 Project 3 as of October 1, Provide 24 hour Peer Support Service to Elgin County2016 – Salvation Army London, Food Support Truck (P.S.N.E. provide meals and both P.S.N.E. & CanVoice Services provided 2 (each) Peer Support Workers every other month with the staff of Salvation Army. 2016 - St. Thomas Easter Bunny Sharing Project2016 – Destination Church Community Easter Dinner2016 - St. Anne’s Fair Volunteering2016 – Iron Horse Festival Volunteering2016 – Destination Church Community Christmas Dinner2016 – PSNE Frosty the Snowman Project for Kids, including London Rehoboth Home2016 - Inn Out of the Cold Shelter, Peer Support Volunteers provided for evening, night shift and cooking2018 – OPP Elgin Association fundraiser2017 – Salvation Army London, Food Support Truck (P.S.N.E. provide meals and both P.S.N.E. & CanVoice Services provided 2 (each) Peer Support Workers every other month with the staff of Salvation Army. This is adjusted (as of June) to once every 4 months and as backup when they need at this present time.2017 – (April) St Thomas Easter Bunny Sharing Project2017 – Project 1 Meet-A-Machine Community Event June 17 20172017 - Project 2 Update the P.S.N.E. information Book2017 – Project 3 Summer Work Shops 1. Food Security 2. P.A.S.S. (Peer & Addiction Support Service2017 – December Frosty the Snow man throughout the community2018 – Sports Spectular, Volunteering Parking and helping2018 – Easter Bunny throughout the community2018 – St. Annes Festival2018 – Meet a Machine (PSNE and RailCity Museum joint project)2018 – Iron Horse Festival2018 – Frosty the Snowman throughout the Community


P.S.N.E. DONATION INFORMATION

Over the years P.S.N.E. has learned “when a need is there, we shall do our best to help” BUT we also have never asked for monetary. We feel people have the choice to help or not help and asking is something that is done way too much. Basic needs are always a priority and we believe helping Individuals in their time of need not provide a “take it cause it’s there model”. Today we fundraise using two main supports, OLG Jackpot City Bingo and Quarter Auctions with Patt Hewitt-Clancy and all funds are directly used to provide individuals not the overhead cost of keeping the doors of P.S.N.E. open.

ITEMS WE CAN ALWAYS USE ARE:Toothbrush & Paste, deodorant, Shampoo (little bottles are great), razors, clothes (per season only), Shoes (especially 8, 9, 10, 11 sizes) Coats (per weather) large and medium, Mr noodles, can meals, plastic utensils, bread, butter, peanut butter, jam, individual deserts Cups, Juice, coffee, creamer, sugar etc. Any items can be dropped off during open hours.

Special Thank You

P.S.N.E. Staff, Volunteers and Individuals want to say THANK YOU SO VERY MUCH FOR YOUR SUPPORT TO THE PEOPLE IN OUR COMMUNITY IN NEED. Y\OUR HELPING HELPS OTHERS SO MUCH, YOU HAVE NO IDEA!


BOARD OF DIRECTORS

The Board of Directors is voted in by the Members of P.S.N.E. annually. The Board’s term is two years for each position except Member and is arranged so two Directors are always remaining as each vote occurs. IE: President and Secretary are at end of term, the Vice President and Treasurer have another year to complete. Member Director is a one-year term.Recording secretary is for one-year term and voted in by the Board at the AGM.The Board of Directors Members are “hands on” active in the Organization by participation in Events, Trainings and Programs.New Board members are required to review & complete the Board of Director Manual & Training Book. Liability and Confidentiality Form MUST be completed and signed by all

PERSONNEL & FINANCE COMMITTEE

Personnel & Finance Member is a one-year term and is asked and voted in by the Board at the AGM

MEETINGS

The Board and Committee meet every month on the first Tuesday at noon, except during summer months of July and August. The Board can and has been called upon during the summer to fulfill duties in an emergency situation.TO REQUEST TO MEET THE BOARDAll requests must be in writing (email accepted) at least one week before a regular meeting and a confirmation will be given for each request of a date and time. Email: [email protected] Subject Line: Board of Directors


EDUCATIONS, TRAININGS AND WORKSHOPS PROVIDED TO STAFF & VOLUNTEERS Educations, Training and Workshops are provided as it becomes available to each Staff, Board, Volunteer and/or Member in a shared form. This provides not only an abundance of training but each person is meant to compliment who they are working with or the ability to forward to someone more knowledgeable or comfortable in different aspects.

Education, Trainings & Workshops to date. but are not limited to:

i. OPDI Peer Support Training (some complete, some people working on)

ii. WRAPiii. ASISTiv. SafeTalkv. Indigenous Cultural Competency – (ICC) Core and Mental Health &

vi. (ICS) Indigenous Cultural Safetyvii. First Aidviii. Middlesex Mental Health First Aidix. Middlesex Mental Health First Aid Youthx. CMHA Elgin Mental Health First Aidxi. P.S.N.E.’s Peer Support WarmLine Training, (registered & copyrighted) xii. WarmLine Supervisorxiii. Ontario Common Assessment of Needs (OCAN)xiv. Paralegal (to be able help with paperwork only)xv. Psychology

xvi. Board of Directors Annual Training (when new members join)xvii. Food Handlingxviii. Mindfulness Workshop with Phoenix Survivors, Stratfordxix. Allyson.com Diploma Courses

Mental Health Studies, understanding behavior, burnout and depressionMental Health StudiesPsychology

xx. Nurses Association E-Learning Modules & Certificate Courses – addictions, self-care etc

xxi. Office – an array of Administrative, Business and Accounting, Diplomas & Courses (re upgrades)

xxii. “hands-on” learning Certificates & Workshops, xxiii. Life – an array of learned experienced in fast-food, service and

factoryxxiv. Volunteering for other Community Organizations/Services


CONTACT INFORMATION

BOARD OF DIRECTORS Contact: [email protected] Subject Line: Board of Directors

PERSONNEL & FINANCE COMMITTEE Contact: [email protected] Subject Line: P&F Committee

STAFF Contact: [email protected] Subject Line: program you wish information about

FROM THE BOARD & STAFF

We undertook this task in the late 2015 year to provide an improved look and a review at the past 28 years and the changes and results of many programs, community supports etc. While we cannot list or define everything the Organization offers, has done or provided, we have attempted to include as much as we can find and will continue this project as more information is obtained and found. It’s History!

We hope to also use this report to be provide people and Agencies/Organization an overview of our Support and Services while at the same time move forward into the future working and creating partnerships with other Organizations and/or Agencies to provide support to the public.

Words aren’t enough to share everything but we are positively trying.

Regards and with a combined effort:

Lori Pelley, Executive Director and

the Board of Directors of P.S.N.E. 2016, 2017 & 2018





about peer support at p.s.n.e.psne.ca/peer support in elgin county april 1 2019.docx · web...

Documents