THE ABRASIVE PERSONALITY

Presented by:HUSAIN JAFRI (13 MBA 32)

ILA RAHAT ( 13 MBA 33)

By :Harry Levinson

Introduction Characteristics of Abrasive personality - Positive side - Negative side

Why this is a problem? Case study Solving the dilemma Other problem situations Conclusion

CONTENTS

Definition :

Any individual charged with authority, whose interpersonal behavior causes emotional distress to others sufficient to disrupt personal and professional functioning.

Introduction

POSITIVE SIDE:

Perfectionist

Responsible

Hard working

Knowledgeable

Characteristics

NEGATIVE SIDE:

Impatient

Dislike criticism

Highly competitive

Self centred

Dominating

Impact employee job satisfaction and retention.

Cause absenteeism, lowered morale and productivity

Sees others as mere devices

Why this is a problem?

Subject : Darrel Sandstorms (VP of one of the corporation's major Division)

Division Presidency open :Corporate President in dilemma

His qualities: Sharp Self –starter Get to the heart of problem Reorganize to get the job done

Case study

‘to appoint him or not’’

Ask pointed questions

Humorless

Persuasive arguments

Incisive comments

Roadblocks in his appointment

“ intellectual bully ”

‘they are clueless’

First stage techniques:

Recognize the psychological axiom

Uncritically report your observations of his/her abrasive behaviour

Recognize his desire to achieve

Try avoiding impulsive attacks

Solving the dilemma

If he /she challenges, debate or defend, don't counter back

Expect to have to repeat this process again and again

Further steps:

They must be told very early, how their behaviour undermines

Provide political guidance and instructions in teamwork.

Tell them their behaviour is abrasive and unsatisfactory

Refer to a competent psychologist or psychiatrist for therapy

OTHER PROBLEM SITUATIO

N

BOSS

PEER

YOUYOURSELF

CANDIDATE

REMEDY

Tell the boss how he appears to you

Find out what his superiors think of his behaviour

After you have learned what you can from him, it is time to get out .

The Boss

Do not hesitate to tell him if his behaviour intimidates you.

Approach in a kind manner

The Peer

Pay attention to the charming personality and precision in speech or manner.

TRY TO FIND OUT:

Is he a self starter ?

How often does he use ‘I’ ?

How did he talk to people about their mistakes?

The Candidate

How did he go about coaching them?

How did he view the limits and inadequacies of others?

How much better does he think things could have been done ?

You can work at self correction

Ask any third person to help you.

If your behaviour causes you serious problems on the job, then a professional is indicated.

You ,yourself

Managers can cope with this dilemma by helping their abrasive subordinates to understand the negative consequences of their personalities.

This method takes time and patience, but it is most likely the only way managers can save such people for the organization.

Conclusion