“Academic Programme Lifecycle” work stream

Capturing the voice of Imperial studentsGerry Greyling, Dan Smith and Jonathan Tidd

The plan

When is the workshop?Wednesday 5 November 12:30-2:30pm

Location: Union Dining Hall, Level 1, Student Union, Beit Quad

What are we trying to achieve?Purpose: Gather student perspectives on the services the College delivers and understand their expectations and requirements.

Outputs:•Summaries of what is valued from each service from student perspective•Expectations and needs•Expectation vs actual experience•Improvements they would like to see

We will incorporate the output to set requirements and measures in the process of designing future processes and eventually feed into the project to replace Imperial’s student system.

Who are we looking for?

The Student Union has agreed to work with departments to identify the right group of students for this workshop.

We are aiming to capture feedback from a wide range of students to ensure as many different viewpoints as possible can be incorporated.

Our appreciation

To show our appreciation for your time and participation, we will provide lunch (pizza and refreshments) between 12-12:30 and each student will also receive a £5 printing credit.

Selecting the right mix of students

Programme Level Students

UG 20

PGT 10

PGR 10

It is important that we get together the right mix of students at each Programme level (UG, PGT, PGR). The smaller table provides a summary of the total number of students we are looking for and the larger table identifies the different types of students within each programme level.

UG PGT PGR

Faculties 3 4 4

Fee status 3 3 3

PT 1(occasional) 1 1 (Eng)

Cohort years 1-6 1 1-3

Programmes with a business course

2

Horizons taken 2

Placements/Year in Industry

2

Sab Officer 1 1 1

MRes/MSC 1

GS Masters class 1

PhD 1/Fac

MDRes 1 Med

EngD 2

CDT 1

Total (min) 20 10 10

• In total, we’re looking at having 10 PGR students• All 4 faculties must be represented; as does all 3 fee statuses• At least 1 part-time student is required• Students from all three cohorts must be represented• At least one PhD student per Faculty, with an additional MDRes

and CDT and 2 additional EngD students

The numbers explained: PGR

What will we be doing?

Time Activity

12:00 Individual welcome and lunch (Pizza is on the menu)

Formal welcome followed by splitting into groups

Introduce the staff team, explain the purpose of the day in more detail, how we will measure responses and what our expected outputs will look like.

Workshop: We will put large response sheets on the walls of the room summarising a number of processes which relate to students (e.g. Registration).

We will ask you to write your experience for each admin process relevant to you (e.g. Registration) onto a Post-it note and place it on the response sheets, together with any ideas for improvement you have.

Staff will be close to each of the response sheets to support and answer questions.

Review the key points highlighted by students

14:00 Thanks and follow up

What will our results look like?

Description of Process

Service Value & User Expectation

ExperienceActual vs. Desired

Suggested improvement