DESIGNING  SYSTEMS  TO  MITIGATE  PREDICTABLE  SURPRISES

A C C E L E R A T E   2 0 1 7

Predictable Adjective:

Able to be foretold or declared in advanceExpected, especially on the basis of previous or known behaviour

http://www.dictionary.com

Surprise Noun:

A completely unexpected occurrence, appearance, or statement

http://www.dictionary.com

THE  OBVIOUS

THE  HUMOROUS  

IN  OUR  EVERY  DAY  LIVES

NOT  JUST  IN  HEAVY  INDUSTRIES  BUT  IN  GLOBAL  FINANCE

THE  WORST  CASE  SCENARIOS

LOST  BUSINESS  OPPORTUNITIES

SO  WHAT  WOULD  UTOPIA  LOOK  LIKE

THE  RIGHT  INFORMATIONWhen  its  neededPresented  how  you  wantHighlighting  what’s  important      

THE  RIGHT  CULTURETeams  ready  to  take  action  The  actions  clearly  definedSupport  of  Management

RPMRecognise  PrioritiseMobilise

The  Harvard  Business  Review  article  by  Michael  Watkins  &  Max  Bazerman describe  their  approach  for  businesses  to  address  predictable  surprises  

RECOGNISE

How do you deal with Not enough or too much informationBlind spotsBusiness or information silos

PRIORITISE  

How do we Evaluate the riskAssess its potential severityDetermine the appropriate course of action

MOBILISE  

How do we Create a culture of actionEnsure support from all levels of the businessPromote personal accountability

SO  WHAT’S  POSSIBLE?

Big Data IOTSearch Predictive AnalyticsCognitive computing AIIOT

WITHOUT  CULTURAL  CHANGE  NOTHING  WILL  HAPPEN

As  Mike  Mullane discussed  this  requires  a  culture  of:Personal  leadershipOrganisational  leadership

DOES  THIS  FIT  WITH  AGILEBi-­Modal/Dev  Ops,  MVP,  Prototyping,  Fail  Fast“Better  is  the  enemy  of  good  enough”

YESFailure  is  built  into  the  methodRecognition,  prioritisation  &  mobilisation  are  at  its  foundation.  

IT’S  EQUALLY  RELEVANT  IN  A  BAU  STATE  WHERE  BETTER  IS  BETTER  

Best  practice  standardsContinuous  improvementResistance  to  the  normalisation  of  deviance.

HOW  DO  YOU  LEAD  YOUR  BUSINESS  TO  AVOID  SURPRISES

RECOGNISE

Systems that allow massive sets of data to be analysedAnalytics that help focus on what needs to be knownPromote and enable investigation and inquiry

PRIORITISE  

Formal processes to evaluate risk Understand the contextDelegate authority to take action

MOBILISE  

System  that  provides  information  across  silos,  teams  or  distance.  Culture  of    Leadership,  Trust,  Accountability  Celebrate  Action

Small  changes  in  systems  and  culture  can  make  a  difference

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