Accelerating Digital Transformation across Government

Office of Government CIO2 October 2019

AgendaTaking forward Digital in GovernmentPolicy ContextCurrent Initiatives

1

Office of the Government CIO (OGCIO)• Advisor to Government on Digital Government and Technology Policy

• Leading Driving Digital Transformation Across Government

• National Context

• the Public Service ICT Strategy;

• the eGovernment Strategy 2017-2020;

• Our Public Service 2020 Action 1 (Accelerate Digital Delivery of Services);

• the Public Service Data Strategy 2019-2023; and

• the upcoming National Digital Strategy.

Office of the Government CIO (OGCIO)• National Context cont’d

• GovTech & Future Jobs Ireland 2019

• Oversight of ICT-related expenditure across the Public Service

• Build to Share - Delivering common ICT services to Government;

• International dimension

• EU initiatives such as the eGovernment Action Plan, ISA2 programme, and the Single Digital Gateway and eIDAS Regulations, Blockchain, etc.

• Benchmarking – EU, OECD, Digital 9 group of nations, etc.

Taking Forward Digital in Government2

Where we are today

Where we are today“Ireland ranks 10th among EU countries in the Digital public services dimension, above the EU average. Ireland ranks 1st in Open data and 2nd in Digital public services for businesses. While above the EU average, the indicators which include private users are less impressive (ranking 12 for e-government users, 13 for prefilled forms, 15 for online service completion).”.

Are we really that good?

INIS

Citizens Journeys Assessed

1. Becoming an adult2. Your employment life 3. Integrating into Ireland4. Social safety nets & benefits5. Cohabiting now & into the future6. A place of their own7. Growing up in Ireland (lone / dual

parent)8. Health, serious illness

What we found

“RSA could let you upload your form online and then the NDLS could post your card, rather than you having to go in”

“I would have preferred to do the whole experience online”

“Inefficient, frustrating, outdated” “85% of the

information collected in the three documents was exactly the same”

“You need to think more about a portal and apps”

There was an app but it crashed repeatedly”

“I love Ireland and I think it is important to engage politically. Although I am on board, the registration process should be simplified and modern”

“Young people expect responses in real time or close to it, e.g. online chat, rapid responses to tweets etc”

“Super stressful process”

“it is obvious the people who are citizens already make the immigration process”

Voice of our Customers (1)

Voice of our Customers (2)

They tell you all of the information is online, but when

you have something that’s off the beaten track, the answer isn’t

there and it’s hard to get someone to give you an answer

Some things can be too black and white

and your answer might not fit into it.

I would like to be more competent in it

[internet] and have more confidence but that is a generational

thing

With Revenue, I would be afraid of making a mistake

on one of the forms.

They need to acknowledge that there’s a range of people using these

services that won’t be able to do all of this.

The card, the public service card, you need to book your theory test,

and then you can’t book your driving test until you have twelve lessons done – the process is so long when it shouldn’t be at all

There are broadband issues here ….I use it

[internet] all the time. When you don’t have

coverage, that’s the issue

I use my phone for everything,

banking, shopping

Make it be known that it’s user friendly – you’ll only go online when it appeals to you. You’re selling a service to people at the end of the day. You need good, efficient information.

I got to a stage where I was half way through [getting tax

back] and I stopped. I just gave it to the accountant

and paid him to do it.

I wouldn’t trust it [the

internet] at all

How do we improve•User-driven approach to designing government services

• Sectoral Leadership

•MyGovID Adoption• Awareness raising • Simplify MyGovID enrolement process

DATA

Digital Services

Build to Share Capability Governance

Our citizens should be able to access Government Services at a time and place convenient to them and using their device of choice.

All digital services should be consistent and easy to use. They should also reflect the diversity of our society.

Citizens should not

have to tell us what we

already know. But our

use of their data

should be appropriate

and transparent.

We need to ensure

that we maximise the

value of our data,

including historical.

Everyone running their own infrastructure is inefficient, ineffective, increases risk and obstructs data sharing.

Our ambitions are dependent on skills, competence and confidence amongst users, service providers, system builders and leaders.

Good governance is essential to generate trust and confidence among all stakeholders.

Building Blocks

Key Strategic Drivers

• GovTech – Future Jobs Ireland 2019• National Digital Strategy• National Cyber Security Strategy• Public Service Data Strategy 2019 – 2023• Data Sharing and Governance Act 2019

Future Jobs Ireland 2019

#GovTechIRL20 June 2019

Cruinniú GovTech 2019

GovTech ReportDefinition

“applying emerging technologies (such as artificial intelligence, advanced sensing, blockchain, advanced data processing, etc.) to improve the delivery of public services through increasing efficiency and lowering costs”.

Ben Leich, Economic Adviser and GovTech Lead BEIS, UK Government

Ambition1. To be the best place in Europe to transact digitally with Government; and

2. To be the best place in Europe to be part of a Tech Start-Up.

GovTech Report Summary Actions:

• Re-use of Government Assets?• Review the Government Business Development Funding Frameworks?• More cohesive life-long digital talent development model?• Explore a GovTech procurement approach?• Government as an exemplar - digital services, innovation & continuous

development of employee skills• GovTech driving inclusion & digital participation?• GovTech Governance.• GovTech brand.

Public Service Data Strategy 2019-2023“To establish a data ecosystem that will improve how we govern, manage and re-

use data in a secure, efficient, and transparent way, for the benefit of citizens, businesses and policy makers”

Reduce independent copies of data – data duplication Increase data sharing and reuse through APIs Improve awareness, and facilitate interoperability Improve quality of data holdingsCentral governance, oversight and management

The PrinciplesShaping the evolution of a target-state data-sharing ecosystem:

Data Protection - data is processed in a secure and private manner

Data should be discoverable and processed in a transparent manner

Data that can be made public should be made public

Data is reusable, accessible through APIs and accessed via base registers

Data is processed in line with legislation and effectively governed

Data is collected and processed digitally

Data is used to support evidence-based policy

13 Themes

Protection & Legislation

Governance & Standards

Privacy & Security

Digital CollectionInteroperability

Platform

Analytics DiscoveryTrusted

IdentifiersBase Registries Transparency

Capability GeospatialRecords

Management

31 ActionsComplete the Data

Sharing and Governance Bill

Data Sharing Framework to support PSBs

Ensure processing of personal data in

line with data protection

Establish Data Governance Board

Define standards and guidelines, in

line with GDPR Article 40

Publish a privacy-by-design and

security guidelines

PSBs to employ security and

privacy measures

Protect personal data online using

MyGovID

Implement a secure cross-agency Digital

Postbox solution

Adopt digital data collection

Develop a secure platform for online

surveys

Establish a UI/UX procurement framework

Develop a platform for online self-service forms

Develop a Data Interoperability

Platform

Develop an analytics platform supporting secure virtual data rooms

Adopt analytics and visualisation

tools

Develop a Government data

catalogue

Develop a Government API

portal

Promote rollout and adoption of

the PSC, MyGovId and Eircode

Progress the UBI initiative

Develop base registries

Develop a Personal Data Portal for

citizens

Publish data sharing

agreements

Catalogue and release open

datasets

Define a self-assessment data

maturity framework

Define a Data strategy template

for PSBs

PSBs to appoint an officer with

responsibility for data

Encourage PSBs to catalogue and

share geospatial datasets

Develop the State’s geospatial data hub (GeoHive)

Define Geospatial data governance

structures

Implement the Public Service

Records Management plan

Current Initiatives3

OGCIO As You Know It• Cloud Advice Note

• Build to Share deliver economies of scale and efficiency and productivity gains, etc; address operational risks for those struggling with BAU; drive & enable digital transformation and GovTech opportunities.

• ICT Professionalisation Strategy• Apprenticeship Programme

• Government Networks

• Government Cloud

• Digital Postbox

Cloud Advice Note“Organisations should no longer decide whether to move to

cloud for new or existing systems. The decision to be made

now is what, how and when to move to cloud.”

VisionGovernment will ensure that the delivery and back-office systems underpinning knowledge management, policy development and the services provided to citizens and businesses, are run in the most secure and cost-efficient means possible. This will be achieved over time by migrating its systems, where practical, to government or public/mixed cloud environments.

Cloud Advice NotePrinciples:• All new systems will be designed to maximise the benefits of cloud.• All existing systems will be reviewed regularly for cloud capability• A move to cloud will be a business decision on the basis of specific

considerations

Delivery Models:

• Private Government Cloud• Public Cloud• Public Cloud over Private Network• Hybrid

Cloud Advice NoteKey Considerations

• Data Classification and Categorisation

• Product• Public or Private• Data-Sharing and Re-use• Data – Processing vs Storage vs In

Transit• Timing

• Governance• Contractual Cover• Other Considerations inc

• Procurement• Licencing • Costs • Skills• Technology stack

Publication Date – October 2019

Single Digital GatewayEU Single Digital Gateway Regulation (SDGR) • Purpose - “Your Europe” website/ portal to provide access to:

• information, to procedures, and to assistance and problem solving services.

• Deadlines• 12 December 2020 provision of information for Annex I and Annex III

(assistance services) items. • 12 December 2023 - online procedures Annex II

• Specific requirements for:• quality; cross-border users; application of the “once-only” principle; gathering and

provision of various statistics and user feedback.

Applications common across government departments and bodies, e.g. ePQ, eSubmissions, eFOI and eDocs

Standard common end-user ICT services such as PCs/ hybrids, Microsoft Office, phone, email and internet access and the underlying infrastructures

Carrier-grade, high-capacity, resilient private telecommunications networks services to Public Service Bodies nationwide

Delivering private Government Cloud services to Public Service Bodies

Consolidating the government digital services gateway and department websites under the gov.ie single identity

Ensuring the right people with the right skills are in the right roles across the civil service

Build to Share (BTS)

Desktop

Cloud

Portal

Applications

ICT Profession

Networks

ICT Professionalisation Strategy• Aim of the Strategy is

“to address the need for the right people to be in the right roles in order to enable the Civil Service deliver innovative digital services to our customers – citizens, business and civil servants.”

• 15 Actions• Recruitment• Mobility & Retention • Development (CPD, upskilling, retraining)

• Recruitment Drive 2019• Campaigns– entry qualifications specified at all levels• ICT Apprenticeship Programme – Entry level (Executive Officer)

The Success Factor Government Networks

o >600 network nodes across Public Service Bodies in approximately; o >70 towns and cities with high speed, resilient connectivity;o New - Managed LAN; Wi-Fi guest networks; new national emergency services radio

network; high speed radio networks for the ports.

Applicationso 39 bodies and >25,000 users on-board the platform;o eSubmissions, ePQ, eCorrespondence, eFOI, Intranet, HIVE; o eDocs live in 3 bodies with rollouts ongoing in a further 3 Departments.

Desktop o 6 organisations with 2,335 userso 20+ locations nationwide;o Circa 3,000 devices - 1,754 desktops, 713 hybrid/ laptops, 510 mobiles phones

Government CloudHigh Level Description

• A service to allow Public Sector Bodies to centrally deploy Cloud Infrastructure Services.

• It delivers an Infrastructure as a Service (IaaS) solution to Public Service Bodies, hosted in secure Irish Government Data Centres.

Government Cloud• PGC-e (external)

is a solution focused on providing Public Service Bodies with infrastructure services for digital solutions that require access by either the Citizen (via the Internet) or other Public Service Bodies (via Inter Agency / Government Networks). Typical solutions would be a new or existing web based application accessed by citizens via the internet.

• PGC-i (Internal)

allows Public Service Bodies extend their own existing internal virtual infrastructure footprint to accommodation new internal infrastructure requirements for line-of business applications. External (Internet) connectivity must be provided back through their own infrastructure.

Design Principles1. Enable the provision of new digital services to citizens, businesses and

public servants.2. Maximize cooperative use of services and capabilities. 3. Solution must be manageable, secure, robust, resilient, scalable and

flexible and provide for sufficient governance. 4. Reuse existing solutions where possible. 5. Standardized service for services common across PSBs. 6. The solution must comply with relevant regulatory and compliance

requirements including procurement.

Operational Principles1. Scalability and Flexibility

• On-demand Service. • Quickly launch applications cost effectively leveraging existing infrastructure.

2. Reliability• Infrastructure is built on failure protection principals .• Redundant Configuration at Datacenter and Site Level. • Designed and tested to survive single or multiple device failure.

3. Security • Firewalls, Load Balancers and VLAN instances are fully isolated and unique to Client.• Service is provided from Government Data Centers using Government Networks. • Host servers patching and Network device updating completed by provider.

4. Focus on Core Business Needs• ICT resources freed from data-storage, network and compute issues.• ICT Focus can be on business solutions.

Service Features1. Works on an Infrastructure as a Service (IaaS) model – similar to well known

Public Cloud Providers.2. Full network isolation between tenants. Client has full control of their network

partition.3. Shared Responsibility Model

• OGCIO manages Security of the Cloud.• Tenant manages Security in the Cloud.

4. A pay as you go compute, storage and network platform.5. Self-service portal.6. Multiple Operating Systems supported7. Inbuilt multi-vendor firewall and load balancer offering (PGC-e only) 8. Secure network connectivity via Government Networks.9. Operating system daily backup with14 day retention period.10.Single and dual site options providing various levels of availability.

A single solution, available to PSBs Receive and store important Government messages

electronically letters, statements, notifications, reminders and sensitive

information Citizens get e-mail/ SMS notifications An entirely opt-in service Using MyGovID for authentication Free of charge service for all PSBs Benefits - fast, safe, convenient, eco-friendly Savings - paper, envelopes, printing, manual handling,

postage costs Contact OGCIO to integrate or find out more…

The Digital Postbox

Digital Postbox – Open for Business

Wrap Up• Ambition for Ireland to be a Digital Leader• GovTech and Digital is our business• Citizen-driven Service Design• Key Building Blocks in place

• Data Sharing & Governance Act 2019• National Data Infrastructure

• MyGovID; Eircode; Unique Business Identifier; OSi GeoHive

• Time to accelerate digital transformation is now

Wrap Up 1• OGCIO Build to Share can help!

deliver economies of scale and efficiency and productivity gains, etc; address operational risks for those struggling with BAU; drive & enable digital transformation and GovTech opportunities.

Cloud Advice Note 2019 Single Digital Gateway Regulation Government Networks Private Government Cloud Enterprise Project and Portfolio Management Framework Digital Postbox

Mary O'DonohueDirector Office of Government CIO Department of Public Expenditure and Reform mary.odonohue@per.gov.ie T +35316045353

Thank you