ACCENTURE’S WAR FOR TALENT IN INDIA

SUBMITTED BY:

ROHINISH CHATRATHROHIT KAPOORSUDEEP SINGH

TUHINA KAKKARVARUN TANDON

VIBHOR AGARWAL

ABOUT ACCENTURE

• Global Management Consulting, IT Services & BPO Company

• Headquarters – Dublin, Ireland

• Present In 200 Locations In over 50 Countries

• Employees – More Than 2,14,000

• Current Clients Include 96 Of The Fortune Global 100

GLOBAL DELIVERY NETWORK

• Relocating And Managing Operations In Different Parts Of

The World

• 2001 – Accenture Implements Global Expansion

• Expansion To India (Low Costs, Easy Communication)

• Initial Hiring Traditional Methods

• Major Hiring Problem in 2003 ( 500 People To Be Recruited

In 5 Weeks)

• Move To The New Recruitment Model

RECRUITMENT MODEL

SOURCING• Agencies• Employee

Referrals• Internet• Advertisements

CANDIDATE MANAGEMENT

• Relationship & Assessment

• Managing Interviews & Tests

ONBOARDING• Tracking• Engaging• Inducting

CAPABILITIES

POTENTIAL CANDIDATES NEW HIRES

CANDIDATE SOURCING

• Mapping Business Demand To Marketing Intelligence

• Creating A Market Plan To Meet this Demand

• Managing Various Recruitment Channels To Optimize

Supply Of Resumes

• Conducting Initial Screening & Verification

CANDIDATE MANAGEMENT

• Screening & Organizing Tests to access Suitability

• Three Level Of Interview:

• Initial Interview With HR

• Technical Interview

• Final Interview

• Ensuring That Process Runs Smoothly

ONBOARDING

• Structured Onboarding Process

• Multiple Touch Points With Candidates

• Buddy Program For Peer & Joiner

• Technology Portal To Help Candidate Know About Company

Processes

CAPABILITIES

• Looking At Various Aspects Of Recruitment

• Demand Fulfillment - Number Of Times Team Was Successfully Able

To Hire

• Quality Of Hire – Capabilities Of The New Recruit

• Cost Per Joiner – Total Recruitment Cost To Candidates Recruited

• Delivery Cycle Time – Time Between Hire Request & Onboarding

• Monthly Joiners Per Recruiter - Joiners Per Recruit

BPO Hiring In India

• Different & Diverse Talent Pool

• Skills And Aspirations Different From IT Employees

• Change In Candidate Sourcing, Management & Onboarding

Processes

• “Buddy” Assigned To Retain Candidate In Competitive

Environment

• Induction Programs For New Recruits

RESTRUCTURING HR• Decentralized Model with Respective HR Teams For IT, BPO

& Consulting

NEW HR SRTUCTURE (3 COMPONENTS)

HR SERVICE DELIVERY TEAM

• Induction• Resource Staffing &

Scheduling• Training• Career Management• Employee Retention

CENTRALIZED HR BACK OFFICE –

“ATLAS”• Personal File

Management• Data Management

Of Business

CENTRALIZED HR ARCHITECTURE

TEAM• Compensation• Capability

Development• Policies

MEASURING EMPLOYEE ENGAGEMENT

• Three Step Employee Engagement Model

• “SAY” – Employee Spoke High For Their Firm To Colleagues, Clients &

Potential Recruits

• “STAY” – Employee Showing Keen Desire To Be A Member Of The

Organization

• “STRIVE” – Employee Puts Extra Effort & Demonstrate Behavior That

Contributes To Company Success

• Employee Showing All Three Is Engaged

• Engagement Survey Having 71 Questions Done On Six Main

Matrices (Score Required – 3.65 Or Above)

PEOPLE CAPABILITY MATURITY MODEL

1. INITIAL STAGE

2. REPEATABLECompensation, Training, , Staffing, Communication, Performance Management, Work Environment

3. DEFINEDParticipation, Competency, Career Development, Workforce Planning, Skill & Knowledge Analysis

4. MANAGEDPerformance Alignment, Team Building, Mentoring

5. OPTIMIZEDWorkforce Innovation, Coaching, Personal Competency Development

Providing Basic

Discipline

Identify Competencies & Align Workforce

Manage Organizational Growth in Workforce Capabilities

Continuously Improve Methods To Develop Competency

CONSULTING: THE GLOBAL NETWORK

• Needed Management Candidates To Look After Consulting

Business Worldwide

• First Company To Offer “Offshore” Consulting Services

• Labeled It As “Global Talent & Innovation Network”(GTIN)

• Management Consultants To Perform Roles Across Seven

Functions

NEW CHALLENGES IN TALENT MANAGEMNT

• Accenture Perceived To Hire For IT And BPO Services

• Needed To Hire Industry Specialists, PhDs, CAs To Look

After Different Business Functions

• Needed To Determining Correct Sources For Advertising &

Attract The Right Talent

• Needed To Offer Value Proposition To Attract And Retain

Talent