Edenhouse 6 Quartz Point, Stonebridge Road edenhousesolutions.co.uk Registered address: Registered in England and Wales No. 6498946 Coleshill, Warwickshire B46 3JL info@edenhousesolutions.co.uk 6 Quartz Point, Stonebridge Road VAT Number 929 2250 21 +44 (0) 121 767 9280

Job Description

Job Title Account Director Based Location Flexible Reporting to Client Director About Us Edenhouse Solutions is a privately owned business dedicated to delivering fully integrated end-to-end business solutions for both new and existing SAP customers. We provide a complete service of enterprise solutions from Licence, Implementation Services, Managed Services, through to Support and Maintenance. Our customers cover a diverse range of industry sectors including Defence, Consumer Products, Retail, Distribution, Manufacturing, Finance, Public Sector, Publishing, Services, Utilities and Chemicals. A passion for quality and delivery excellence is part of the culture at Edenhouse and core to everything we do, which also drives us to ensure our focus is totally client facing and value added. Our business model means we couple project delivery with long term repeatable revenue from our clients which has provided a stable platform for strong year on year growth. The Role The Account Director will be expected to successfully maintain and grow existing business levels across their designated customer base. They should enable customer service at the highest level, building and enhancing relationships with their customers, acting as the main point of contact responding to concerns and resolving issues. The main aim of the Account Director is to be visible and accessible to the client while cultivating the relationship, increasing client satisfaction and developing additional business opportunities and generating revenue through add-on business (up-selling and cross-selling) whilst by understanding and supporting their client's strategic goals and objectives. Key Tasks Commercial Management Revenue Target; Responsible for agreeing and achieving client revenue targets with Client Director to

ensure Edenhouse growth is sustained Profitability Target; Responsible for the overall profitability of the client, in line with Edenhouse objectives Account Plans; Produce a Client Account Plan for all clients with annual revenue income greater than

£100,000 CRM Ensure CRM is maintained bi-weekly with accurate Pipeline information to facilitate management reporting Identify opportunities for Licence and Maintenance revenues and ensure they are deal registered with

SAP to maximise benefits to Edenhouse Stakeholder Management Build and maintain excellent working relationship with key client contacts Identify and develop relationships with key influencers and budget holders within the business to assist in

account development Ensure high visibility and accessibility at all times with a ‘no concern too small’ culture Quality Ensure minimum Client Satisfaction average of 4.0 out of 5.0 across all allocated clients If below average, identify why and implement a Service Improvement plan to meet these targets Manage client complaints in accordance with Edenhouse policies Follow the Edenhouse Client Manager Framework, including

o Using appropriate Edenhouse templates o Following agreed Edenhouse and/ or customer methodologies

Service Delivery

Edenhouse 6 Quartz Point, Stonebridge Road edenhousesolutions.co.uk Registered address: Registered in England and Wales No. 6498946 Coleshill, Warwickshire B46 3JL info@edenhousesolutions.co.uk 6 Quartz Point, Stonebridge Road VAT Number 929 2250 21 +44 (0) 121 767 9280

Job Description

Ensure Transition is successfully performed and transferred to steady state support in accordance with the standard Edenhouse process. Also ensure Transition is signed off by the client and that all relevant transition documentation is available to consulting teams

Ensure Support service is managed and delivered within the appropriate SLA’s Manage smaller enhancements/ projects if a dedicated Project Manager is not warranted Arrange and conduct regular Service Delivery Meetings with Client (ideally monthly, but as a minimum

once a quarter) o Perception rating o New opportunity planning o Customer Road Maps o Communicate Edenhouse business updates

Communicate latest developments/ functionality from SAP Ensure Edenhouse deliverables are clear and fully understood Pre Sales and Bid Management Own and manage the development of proposal for your clients Assist in the development of proposals for new client bids as and when required Arrange bid reviews when required and obtain formal sign off of bid Prepare DPS for all bids Client Manager Monthly Meetings Attend monthly ‘One to One’ meetings with Client Director

o Produce monthly Dashboard as agreed Attend and pro-actively participate in Client Manager Meetings Own and manage actions, where assigned

Case Studies and References Work with Client Director to ensure case studies are produced for all Clients where significant and

strategic enhancements and projects have been delivered Ensure Client Reference quotes and testimonials are produced for all clients, work with Client Director to

ensure they are displayed in an Edenhouse office Desired Skills and Experience Successful account management experience Demonstrable experience of generating sales Excellent communication skills (oral and written) Technically minded with strong IT skills, proficient in MS Office (including PowerPoint) Excellent relationship building skills Excellent influencing and negotiation skills Ideally a background in different industry sectors and businesses, demonstrating the ability to adapt to

different environments and cultures About You Flexible and adaptable Driven, with a strong desire to achieve Resilient and capable of working under pressure Desire to learn and keep up to date with market trends Strong interpersonal skills Creative approach to problem solving Demonstrate a thorough understanding of their specific business area and products Car driver / owner Ability to travel including overnight stays