Account information• Meters will be read in February and accounts for any use over

20 ML will be posted in March 2011 and will be due in 28 days.

• Meters will be read at the end of the season and all usage accounts posted in June and will be due in 28 days.

• Pumped Districts, Diversions Service and Normanville and Tungamah Water Districts only - Meters will be read as at 30 June and all usage accounts posted in July and will be due in 28 days.

Houseboats and Leasing Services Payment in full 28 days from invoice for houseboats and leasing.

Cancellation of Licence Customers with a licence issued under Section 51 of the Water Act 1989 should be aware that failure to pay their account by the due date will result in a breach of licence conditions and may result in cancellation of the licence.

Consumptive Charges includes Infrastructure Use Fee, Surface Drainage Water Use Fee, Subsurface Drainage Water Use Fee and Infrastructure Casual Use Fee.

Pensioner concessionsG-MW offers concessions to pensioners. To be eligible for the water concession:

• you must be the holder of a concession card issued by Centrelink or Veterans’ Affairs, including Health Care Cards.

• you must be responsible for the account

• the property must be used for residential purposes only

• the property must be your principal place of residence

If you answer ‘yes’ to the above statements, you are eligible for the concession and should call accounts on 1300 553 200 with your details. In doing so, you will be authorising us to confirm your eligibility with Centrelink or Veterans’ Affairs. This consent will be ongoing and can be revoked by contacting us.

The concession allows for a reduction on the service fee, domestic and stock charge and licence fee, up to a maximum of $122.50.

Customer enquiriesFor further information please contact us.

TELEPHONE: 1300 553 200 Account enquiries only 1800 013 357 General enquiries

FACSIMILE: (03) 5833 5501

EMAIL: reception@g-mwater.com.au

WEBSITE: www.g-mwater.com.au

By POST: PO Box 165, Tatura Vic 3616

IN PErSON: 40 Casey Street, Tatura Office hours: 8.00am – 4.45pm, Monday – Friday

www.g-mwater.com.auT

MB

8092

Account information 2010/11

Making paymentsThe following options are available:

BPay Contact your participating Bank, Credit Union or Building Society to make this payment

from your cheque or savings account. Quote Biller Code 72801 and the G-MW reference number.

Credit cards Payment by Credit Cards (Master Card and Visa

Card) can be made over the phone, by calling 1300 558 729 and following the prompts. There is a merchant fee for this service.

Mail Detach the bottom portion of your account

and mail to: G-MW, PO Box 165 Tatura, Vic 3616.

Australia Post Present the account intact to any Australia Post Office or Post

Office Agency.

Direct Debit Contact G-MW on 1300 553 200 for an application to have your nominated Bank Account automatically debited.

In person Present this account at G-MW 40 Casey Street, Tatura. Payment will be

accepted using cheque, credit card, EFT. (Please note: Cash is not accepted.) Payments are not accepted at Area Offices.

Online Pay online at www.g-mwater.com.au by following the prompts.

Access to translation servicesIf you do not speak English and need to contact us, please call 9280 1993 and your call will be transferred to Goulburn-Murray Water with an interpreter on line to assist you.

Understanding your account

Fee descriptionFor a full listing of fees and charges, please refer to the G-MW website.

Service Fee is a fixed fee that recovers the cost of administering entitlements. This includes maintaining customer records, billing and debt management.

Irrigation Service Point Fee recovers the costs of operating and maintaining irrigation service points. This is a fixed fee per irrigation service point.

Domestic and Stock Service Point Fee recovers the costs of operating and maintaining domestic and stock service points. This is a fixed fee per Domestic and Stock service point.

Infrastructure Use Fee is a variable fee that recovers the variable costs of delivering water. This includes the costs of scheduling customers’ orders and operating regulators. The fee is calculated by multiplying the price by the volume of water delivered up to the annual delivery allowance.

Casual Infrastructure Use Fee is a variable fee charged for water delivered in excess of the annual delivery allowance.

Infrastructure Access Fee is a fixed fee that recovers fixed costs of the delivery system including maintenance and renewal of channels, pipes, regulators and bridges.

Entitlement Storage Fee recovers the cost of harvesting and storing water in dams and weirs. This is a fixed fee for HrWS and LrWS and is calculated by multiplying the prices by the volume of the water share. The revenue recovered goes towards operating dams, dam safety upgrades and improving systems for catching and harvesting water for irrigation purposes.

Understanding your account

PO Box 165Tatura Victoria 3616

Accounts 1300 553 200reception@g-mwater.com.au

ABN 4676 1336 846

Goulburn - Murray Water payment slip

Total

Property No

Issue DateSEE REVERSE FOR HOW TO PAY YOUR ACCOUNT

Water supplied by Goulburn-Murray Water is not fit for any use which involve human consumption, directly or indirectly, without being properly treated.

OVERDUE AMOUNTS ARE PAYAblE IMMEDIATElY AND UNDER S281 OF THE 1989 WATER ACT ARE bEING CHARGED INTEREST AT A RATE OF 12.25% PER ANNUM.

PAyMeNTs MAde iN The lAsT 7 dAys MAy NOT Be reflecTed iN This sTATeMeNT

Biller code: 72801 ref:

Water Services Fixed Charges 2010/2011

John CitizenPO Box 165

TATURA VIC 3616

Tax Invoice

Property Location and DescriptionV00000 F 222 Lot 1 Plan 123456 PTATURA VIC 3616Property Number: 999999

Discount Amount Due Date

$392.00 16/08/2010

OR

First Instalment Due Date

$100.00 18/10/2010

OR

Total Payable Due Date

$400.00 16/12/2010

Issue Date 1/07/2010

Remaining Instalments

2nd Payment 16/11/2010 $100.00

3rd Payment 17/01/2011 $100.00

4th Payment 16/12/2011 $100.00

Pay this amount by due date to receive a 2%

discount.

Pay this amount by due date to be included in

instalment program.

Pay this amount by due date if you choose to make a single payment.

If you choose to pay by instalment

these are your remaining payment

commitments.