achieveservice seminar 27 th april 2010 achieveservice seminar
TRANSCRIPT
AchieveService Seminar27th April 2010
AchieveService Seminar
AgendaMorning
09:00am Registration and Coffee 10:00am Introduction 10:10am Presenting AchieveService, the customer service management platform 10:30am My Corby Presentation 11:00am Coffee 11:15am AchieveService Demonstration 12:00pm Open Forum 12:30pm Lunch
AchieveService Seminar
Afternoon
Regional User Group chaired by Robert Hinde (Corby Borough Council)
AchieveService Seminar
AchieveService Seminar
Cloud Computing
AchieveService Seminar
Cloud Computing
Local Platform Appliance(LPA)
AchieveService Seminar
AchieveService Seminar
Design OverviewCustomer Service Management
o Designed for and by local government
o Designed for efficiency
o Designed for business user configurability
o Designed for channel migration
o Designed for ease of use
AchieveService Seminar
AchieveService Seminar
Components
o Self service portal
o Internal customer service management
o Enquiry Tracker
o Intranet components
o More…
AchieveService Seminar
SummaryWith AchieveService you can…
AchieveService Seminar
o Allow citizens to raise and track cases online
o Allow citizens to interact online
o Effectively manage your interactions with citizens
o Easily configure processes to match your service
AchieveService Seminar