acquired disability
DESCRIPTION
Talk at UXPA 2014 LondonTRANSCRIPT
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UXPA 2014 London Acquired Disabilities 24th July 2014
Caleb Tang UX and Accessibility Consultant UXPA UK | Treasurer
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Accessibility? Disability?
Reality
2 @calebtang
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1 billion and more people currently living with disability
2011 WHO World report on disability
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USA
17%
UK
18%
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5 @calebtang
The 1 in 5 you mention did not seem to reflect people around me
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Many people with disability do not consider themselves disabled
6 @calebtang
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Many people with disability do not consider themselves disabled
7 @calebtang
Disability can be hidden
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Many people with disability do not consider themselves disabled
8 @calebtang
Disability can be hidden
Many uncomfortable to admit
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Many people with disability do not consider themselves disabled
9 @calebtang
Disability can be hidden
Many uncomfortable to admit
Many unaware about their condition
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We all know
Disability is categorised by vision, hearing, motor, cognitive, speech etc
Blind people use screen readers, Deaf people understand sign language etc
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We have tools, guidelines, policies and some design
patterns
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We are doing great job… and should continue to challenge
ourselves
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Accessibility? Disability?
Reality
13 @calebtang
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14 @calebtang
I wasn’t aware of this (accessibility) feature
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15 @calebtang
It’s good that they have these features, but it is still hard to use…
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Only 17% of disabled people are born with their disability
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Born vs. Acquired disability
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Born • Comfortable with their
access methods (formal training)
• Expert and confident
Acquired • Experience loss of abilities
(stages of grief) • Have to learn alternative
access methods • May not able to learn or
use access methods up their potential
• May experience multiple challenges as a result of the loss
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Acquired: Gradual vs. Sudden
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Gradual • Unaware of the gradual
development of disability • Start preparing and
learning new ways to live • Trying to do as much as
possible while they can • Swing between “abled”
and “disabled”
Sudden • Takes longer to learn • Comparing to the mental
model during the abled days
• Frustrated, angry, lack of patience, feeling hopeless etc
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Gradual: Aware vs. Unaware
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Aware • May take action and
accept needs for their condition
• May prepare for their future (learn new skills)
Unaware • Would not associate
themselves with accessibility features
• May experience sudden loss when they aware
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Denial
Anger
Bargain
Depress
Accept
Model of grief - Elisabeth Kübler-Ross
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Denial
Anger
Bargain
Depress
Accept
I don’t believe this
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Denial
Bargain
Depress
Accept
Why me? Not fair!! Anger
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Denial
Depress
Accept
There may be way to turn this around
Anger
Bargain
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Denial
Accept
I’m just a useless creature
Anger
Bargain
Depress
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Denial I’m not disabled, I’m just doing things differently
Anger
Bargain
Depress
Accept
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Where we place them
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What we call them
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How we present them
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We should stop labelling accessibility.
Think Preference.
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Accessibility is good design. Think accessible by default.
Think design to avoid barriers.
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People acquire disabilities. And it is journey full of
challenges. Think design to impact.
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Thank you.
36 @calebtang