acr 14th voices, choices, solutions annual · pdf file40october , 21 1 1 - 8 voices, choices,...

VOICES, CHOICES, SOLUTIONS

ACR 14th Annual ConferenceOctober 8-1 1, 2014

Many Notes One SymphonyHilton Cincinnati Netherland Plaza | Cincinnati, Ohio

2013-2014 BOARD OF DIRECTORSOfficers

Cheryl Jamison, PresidentNancy Flatters, President-elect and Conference ChairMarya Cody Kolman, Immediate Past PresidentSheri Callahan, Vice PresidentChristy Cumberlander Walker, SecretaryDonzell Robinson, TreasurerLou Gieszl, Diversity & Equity Director

DirectorsJeffrey CohenMary DamianakisJulie DennyBill DrakeSunny GutierrezBryan HansonTricia JonesKen ReedJonathan Rosenthal

ACR StaffSuzanne BurnettValerie BowmanMonique CrowderCathy Marros

Conference Planning Committee ChairsNancy FlattersBryan HansonKim Bunker

THE CINCINNATI HOST COMMITTEE: Co-chairs Kim Bunker Sharon James (Cincinnati)

To our Co-chairs and all our volunteers who helped with Conference preparation as well as on-site help, we appreciate all your efforts and say thank-you for all you have done and are doing. Look for our on-site volunteers with their rainbow ribbon and say thank you. We could not have done as much as we have without their considerable efforts.

2014 CONFERENCE SPONSORSSilver Sponsors

Consultora Equipo IMCACornell University, Scheinman Institute on Conflict ResolutionDispute Resolution Institute, Hamline University School of LawJustPeace Center for Mediation & Conflict TransformationKennesaw State University– M.S. Conflict ManagementMediate.comProgram on Negotiation at Harvard Law SchoolSchool for Conflict Analysis and Resolution –George Mason University

Conference Bag SponsorThe Werner Institute at Creighton University

Coffee Break SponsorCenter for Justice & Peacebuilding at Eastern Mennonite University

Lanyard SponsorOhio Mediation Association

Conference SupportersAssociation of Family and Conciliation Courts (AFCC)Institute for the Study of Conflict Transformation

From the President

Friends, Welcome to Cincinnati and the 2014 Annual Association for Conflict Resolution Conference. We look forward to a wonderful time learning

together, building long-lasting connections, and collaborating on future opportunities for growth in the conflict resolution community.

Our conference theme "Many Notes One Symphony: Conflict Engagers in Harmony” highlights ACR’s unique ability to create harmony among a vastly diverse set of members representing every facet of the dispute resolution orchestra.

I encourage you to embrace the diversity that ACR has to offer. Attend a session on a subject matter that is new to you. Make an effort to meet people from different sections who practice in different areas. Take time to help new members and first-time attendees feel very welcome. Renew old acquaintances and embrace new ones. Take the time to listen and be a friend. Don't miss an opportunity to say a kind word or to seek the comfort of a sympathetic ear. This is a time for personal and professional development. We are fortunate to have the chance to do this work and to be among friends. Be joyful, laugh and learn together.

I hope that you will also make it a point to say hello to me and share a story. I have such great love for this association and welcome your perspectives on its importance and its future potential. Enjoy the conference.

Very truly yours, Cheryl L. Jamison, Esq.ACR President

Many Notes One SymphonyHilton Cincinnati Netherland Plaza | Cincinnati, Ohio

ACR 14th Annual ConferenceOctober 8-1 1, 2014VOICES, CHOICES, SOLUTIONS



ACR 14th Annual Conference

Sponsors 2

Donors 4

Agenda at a Glance 5

Information & Policies 6

Section Meetings 7

Wednesday Agenda 8

Keynote Speaker 14

Thursday Agenda 15

Friday Agenda 25

Saturday Agenda 39

Certificate of Attendance 44

CLEreg Uniform Certificate of Attendance 45

Sessions Attended Checklist 46

Cincinnati Restaurant Map 47

Index

MANY NOTES ONE SYMPHONY graphic (left)

designed by ACR Conference logo contest

winner Chantale Stevenson.

ACR 14th Annual Conference | October 8-1 1, 2014

4

Thank YouACR deeply appreciates the following contributors for their direct cash support in the form of donations to ACR.

September 1, 2013 – August 14, 2014

Honored Donor $1,000 and above

ACR South Carolina ChapterNancy A. Flatters*Peacebridge Ministries

Sustaining Donor $500–$999Becky A. BartnessJulie Denny*Tricia S. Jones*Jonathan S. Rosenthal*William D. Stempel

Supporting Donor $250–$499Jeffrey Cohen* Bill Drake* Richard D. FincherCheryl L. Jamison*Marvin E. JohnsonDuane Ruth-HeffelbowerSusanne TerryJetta A. Todaro

Contributing DonorSharon AlmerigiBrandi AlvarezMartha Patricia ArgomedoMichalis AvraamR.M. Bud BakerAnne C. BernsteinVern Felipe BestMarjorie BleiweisSue BronsonDouglas R. BrookmanJ. William BuschSheri Callahan*Shari M. CapraPaul A. CashVanessa CeravoloShirley A. CochranMartha J. CooperEllen M. CraineMary Damianakis*Ellen J. DeBenedettiTanya Denckla CobbLisa DerrE. Franklin DukesJacqueline L. S. EarleWilliam Barry EvansTara E. FishlerLarry Sun FongLynn M. FraserLynn A. Gaffigan

John C. GartlandLou Gieszl*Don Edward GreenAlan E. GrossSunny Gutierrez*Bryan Hanson*Joel B. HechtFrederick C. HertzDeborah Jean JamesonClinton S. Janes Gary JavitchBarbara A. JohannessenLeigh Jones-BammanWanda JosephKay JulienJonna K. KangasojaClaudia KelseyMarya Cody Kolman*Al LampellDavid T. LopezMichael MadayLibby MahaffyMervyn Roy MalamedJune M. MarshallThomas H. McCloudJohn W. McDonaldSara J.S. MeliusMary N. MillerRudeen Monte

Jill Sarah MoscowitzDottie PainterLouis J. PatackNancy E. PeaceSharon PressJudy RashidKendall C. Reed*David John ReillyVicki Lee RhoadesDale B. RobinsonDonzell J. Robinson*Gigi RobsonJames W. RosboroughEd SacksPeter SalemSusanna SchweizerRonald M. ShaneArnold T. ShienvoldPhyllis B. SimonTeresa M. SiskMac SteeleRobert Joseph Vana Christy Cumberlander Walker*Ann Assumpta WalshTerrence T. WheelerMae R. WhiteheadSusan J. ZeitzJames ZellerZena D. Zumeta

Every effort has been made to ensure the accuracy of this list.

In addition to the above names, the Board of

Directors and staff of ACR also deeply appreciate

those who have supported ACR indirectly by in-kind

donations and in so many other different ways.

* 100% of current Board members have made direct, cash donations to the ACR Annual Fund.

Many Notes One Symphony | Hilton Cincinnati Netherland Plaza | Cincinnati, Ohio

5

Agenda at a Glance(Subject to change)

Sunday, October 5, 20146:00 PM – 8:00 PM ACR Board Meeting

Monday, October 6, 20149:00 AM – 6:00 PM ACR Board Meeting

Tuesday, October 7, 20149:00 AM – 1:30 PM ACR Board Meeting

3:00 PM – 6:00 PM ACR Leadership Council Meeting

4:00 PM – 7:00 PM Registration Open

Wednesday, October 8, 20148:00 AM – 8:45 AM Continental Breakfast

8:00 AM – 5:30 PM Registration Open

8:00 AM – 8:30 AM Orientation for First Time Conference Attendees

8:45 AM – 10:15 AM 90 Minute Sessions

8:45 AM – 12:00 PM Half Day Sessions

8:45 AM – 5:00 PM Full Day Sessions

8:30 AM – 5:00 PM International Day

8:45 AM – 5:00 PM Community Day

8:45 AM – 5:30 PM EPP@ACR

10:15 AM – 10:30 AM Coffee Break

10:30 AM – 12:00 PM 90 Minute Sessions

12:00 PM – 1:30 PM Membership Luncheon

1:45 PM – 3:15 PM 90 Minute Sessions

1:45 PM – 5:00 PM Half Day Sessions

1:45 PM – 5:00 PM Healthcare Narrative Mediation Certification

3:15 PM – 3:30 PM Coffee Break


5:30 PM – 7:00 PM Welcome Reception

7:00 PM – 9:00 PM NAFCM and Community Section Joint Meeting

Thursday, October 9, 20147:45 AM – 8:30 AM Continental Breakfast


8:15 AM – 10:15 AM Keynote Speaker



12:00 PM – 1:30 PM Section Lunch Meetings





5:00 PM – 6:30 PM Reception – New Voices

7:00 PM – 9:00 PM Section Meetings

7:00 PM – 9:00 PM ACR Higher Education Dinner

Friday, October 10, 20148:00 AM – 8:45 AM Continental Breakfast


8:30 AM – 12:00 PM Youth Day Program

8:45 AM – 10:15 AM 90 Minute Sessions

8:45 AM – 12:00 PM Half Day Sessions



12:00 PM – 1:30 PM Presidential Luncheon





4:00 PM – 8:00 PM Conflict Coaching Training (separate registration fee)

7:30 PM – 10:00 PM BB RiverBoat Sunset Cruise(on your own)

Saturday, October 11, 20148:45 AM – 10:15 AM 90 Minute Sessions

8:45 AM – 4:00 PM Rebuilding Harmony in Houses of Worship:Resolving Conflicts in Faith-Based Congregations (separate registration fee)

8:45 AM – 4:00 PM Conflict Coaching Training (separate registration fee)




6

Registration Desk Hours Tuesday, October 7 | 4:00 PM – 7:00 PM | Hotel Reservation LobbyWednesday, October 8 | 8:00 AM – 5:30 PM | 4th Floor Registration OfficeThursday, October 9 | 8:00 AM – 5:30 PM | 4th Floor Registration OfficeFriday, October 10 | 8:00 AM – 12:00 PM | 4th Floor Registration Office

Conference Information & Policies

Badges and AdmittanceOfficial ACR Annual Conference badges must be worn at all conference events including all receptions, luncheons, and workshops. This is your ticket to all ACR events as well as your identification. Note: For your safety, we recommend that you do not wear your conference badge outside of the hotel.

Spouses/GuestsSpouses and guests who have registered in advance may attend the receptions on Wednesday and Thursday, along with the Keynote Address and Presidential Luncheon.

Tickets for Individual EventsUnregistered spouses, children, and any other guests must purchase tickets in order to attend any functions during the conference. Tickets can be purchased at the registration desk and will be collected upon entrance into the functions. Ticket prices for the Welcome Reception and New Voices Reception are $45 each and tickets for the Presidential Luncheon are $50 each.

Lost and FoundIf you have misplaced an item, please call the hotel security desk on a hotel phone. All items found will be turned in to the hotel staff as soon as possible.

Emergencies and Security If you require emergency assistance, please dial the operator on a house phone and the hotel security staff will make themselves available to you.

Special Conference Websitewww.ACRannualconference.org

Also, don’t forget to follow ACR on: Twitter @ACRgroup and @ACRconferences for daily updates and live tweets from the conference!

ACR is also on Facebook at: www.facebook.com/AssociationforConflictResolution

Videotaping PolicyVideotaping of conference events is prohibited without consent of staff and workshop trainers. ACR reserves the right to refuse permission in order to avoid disruption and ensure the privacy of conference attendees. Please see the ACR staff at the registration desk should you have any questions.

Workshop CapacityPlease arrive early to get a seat for all workshops. Capacity is limited to the size of the meeting room based on fire code regulations and late arrivals may prevent you from attending sessions of your choice.

Special AccommodationsACR is committed to the Americans with Disabilities Act and will make accommodations available to persons with special needs who have indicated those needs in advance on the registration form.

Anti-Trust GuidelinesThe conduct of attendees at ACR meetings is regulated by the provisions of US and state anti-trust laws. A thoughtless violation by a few members could result in litigation against ACR and/or prosecution of individual attendees. Because the principal federal anti-trust law is a criminal conspiracy statute, a person’s mere attendance and listening to a discussion may be sufficient to imply acquiescence to the content of the discussion. The most common occurrences that give rise to violations are discussions of prices for your current or future services, salaries of your employees, profit margins, terms of arrangements with subcon-tractors and joint ventures, market share or allocation of territory or types of practice. Should one of these or similar subjects be brought up for discussion formally or informally, for your own protection and ACR’s protection, you should voice your objection, and if the discussion continues, leave the room or group.

Sexual Harassment PolicyACR is committed to a conference free of unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature by or toward staff, attendees, and vendors. Professional conduct is expected.


7

Wednesday, October 8, 20147:00 PM – 9:00 PM COMMUNITY Section & NAFCM

Joint MeetingRookwood

7:00 PM – 9:00 PM ONLINE DISPUTE RESOLUTION Section Membership Meeting

Salon M

Thursday, October 9, 201412:00 PM – 1:30 PM COMMERCIAL Section

Membership Meeting and LunchCaprice 2

12:00 PM – 1:30 PM FAMILY Section Membership Meeting

Salon G

12:00 PM – 1:30 PM WORKPLACE Section Membership Meeting and Lunch

Caprice 1& 4

12:00 PM – 1:30 PM EPP Section Membership Meeting and Lunch

Salon M

7:00 PM – 8:00 PM HEALTHCARE Section Membership Meeting

Caprice 2

7:00 PM – 9:00 PM SPIRITUALITY Section Membership Meeting

Salon D

7:00 PM – 9:00 PM EDUCATION Section Membership Meeting

Caprice 1& 4

Section Meetings

Sunday, October 5, 20146:00 PM – 8:00 PM ACR Board of Directors Meeting Salon BC

Monday, October 6, 20148:00 AM – 5:00 PM NAFCM Board Meeting Room 658, 6th Floor

8:00 AM – 5:00 PM ACR Board of Directors Meeting Salon BC

Tuesday, October 7, 20148:00 AM – 5:00 PM NAFCM Board Meeting Room 658, 6th Floor

8:00 AM – 1:30 PM ACR Board of Directors Meeting Salon BC

3:00 PM – 6:00 PM ACR Leadership Council Meeting Annual meeting and training session for Section leaders, Chapter leaders, and Diversity & Equity point persons.

Salon DE

4:00 PM – 7:00 PM Registration Desk Open Hotel Reservation Lobby

Schedule

All meeting rooms are located on the 4th floor unless

otherwise indicated.


8

8:00 AM – 5:30 PM Registration Desk Open | 4th Floor Registration Office

8:00 AM – 8:30 AM Orientation for First Time Attendees Salon B

Is this your first time attending the ACR Annual Conference? Come meet with ACR leaders and other newcomers to learn about ACR and the Annual Conference.

8:00 AM – 8:45 AM Continental Breakfast Pavilion

8:45 AM – 5:00 PM FULL DAY SESSIONS

Advanced Mediation Training: Working with Parties with High Conflict Behaviors from the Transformative Approach

Salon B

Mediating in the face of high conflict behavior can present challenges for mediators as they seek to help parties become clearer, make decisions, and understand the perspective of the other party whenever possible. How do strong emotions and other high conflict behaviors affect a mediator’s ability to remain present and feel effective? In this training, mediators will explore their internal experience of high conflict behaviors, learn interventions consistent with the transformative framework, and investigate myths and success of transformative practice when parties demonstrate high conflict behavior. This workshop will include case analysis, theoretical discussions and practical exercises in an effort to build new skills for working with parties with high conflict behaviors. This workshop is for mediators looking to deepen and improve their practice, and who are open to exploring options for how to practice when mediation is challenging. Familiarity with the Transformative approach is preferred, but not required for participation.

Jody Miller

EPP@ACR Caprice 2 & 3

Join the ACR Environmental & Public Policy Section for their annual conference.

INTERNATIONAL DAY Salon DE

ACR’s International Day is the year’s premier event for conflict resolution professionals with a global focus. Leaders in the field will offer interactive sessions and presentations on managing conflicts around international development, better practice in peace building and cross-cultural communication.

COMMUNITY DAY Salon C

Don’t miss the first ever Community Mediation Day. Share resources and expertise with your community mediation colleagues from around the country. This day will include customized opportunities to connect with community mediation center staff with programs similar to yours. The day also includes world-class conflict resolution training from ten community mediation experts from diverse programs and geographic locations.

Wednesday|October 8


9

8:45 AM – 12:00 PM HALF DAY SESSIONS

Harmony and Dissonance in the Conflict Field: A Facilitated Discussion on Professional Identity, Collaboration, and the Future of Our Field

Salon M

The enterprise of helping people deal with conflict is essentially a collection of many different functions, professions, and professional organizations. The diversity of our field of practice is a strength, but it also provides obstacles to forming a common vision and sense of identity. We have not always been effective at collaborating on areas of common interest—or even having cross organizational dialogues about the challenges we face. We are therefore organizing an open forum involving some leaders in our field from the past, the present, and the future to discuss:

— What we have learned about collaborating across our field—from both our mistakes and our successes

— What are the most important common challenges the conflict field faces and how can we address these

— What ongoing approaches to inter-organizational and interdisciplinary cooperation would be useful and feasible

— What does all this say about our essential identity as a field

We plan this to be a focused, interactive, and useful discussion. To help us explore these important topics, we invited some of our esteemed colleagues to participate in panel discussions. These panel members include:

Marvin Johnson, Arnie Scheinvold, Cheryl Jamison, Peter Salem, Marnie Huff, Sharon Press, Bill Warters, Dick Fincher

We hope you will join us, or follow along on twitter with #ADRFuture. Bryan Hanson, Susan Raines, Jackie Font-Guzman, Bernie Mayer

Navigating Complex Financial Issues in Mediation Caprice 1 & 4

Estimates are that 60%-70% of businesses in America are privately owned! These business owners have complex divorces, shareholder disputes and estate issues and need your help. Chances are if you are a family or corporate mediator you will or already have mediated complex financial issues around business and related financial assets. Ever feel out of your depth? (And it isn’t just the financial issues that makes this area intimidating!) Following upon our 2013 ACR presentation “Everything You Need To Know about Business Valuations”, this more in-depth, case study-based workshop is designed to increase your confidence around financial statements, business valuations and other complex financial issues you are likely to see in practice. Along with the financial, we will address the typical psychological issues that come along with big money and/or family-ties to business. In addition, there will be time allotted to deal with special topics you have encountered in your practice. Note – materials from the 2013 presentation will be provided in advance of this session for those who missed the 2013 presentation.

Larry Fong, Norma Reimer


10

8:45 AM – 10:15 AM 90 MINUTE SESSIONS

Family Section Training Approvals and Advanced Practitioner Status — How to Get Them

Salon FG

Family Section Advisory Committee members work with attendees to prepare for training or AP status approval.

Sue Bronson

Mindfulness: Making a Difference in Your Mediation Practice Rosewood

The human brain’s natural process of judging and classifying incoming data has ensured our survival for millennia. Today that biological tendency can be a barrier to accepting others as they are and doing so with empathy and compassion…an occupational hazard for mediators. The ancient practice of mindfulness offers specific practices for creating an inclusive environment and leveraging differences as strengths in resolving conflicts. We will explore examples of the most challenging of cases and show how the application of mindfulness can change the outcome from ‘no agreements’ to ‘full agreements’. Learn practical tools for mastering your mind-chatter and fully “showing up”, to ensure your clients get the best you have to offer them.

Sharon James, James Mason, Marie Hill

10:15 AM – 10:30 AM Coffee Break Pavilion

10:30 AM – 12:00 PM 90 MINUTE SESSIONS

ACR's Commitment to Diversity, Equity and Inclusion Rosewood

Come to this interactive session to hear about ACR's longstanding commitment to diversity, equity and inclusion.

Meet members of ACR's diversity and equity network, get the latest information about their work, and find out how you can get involved.

Lou Gieszl

Social Emotional Constructs: Designing Effective Brain Sensitive Relationships & Collaborations

Salon FG

What attracts investment and interest in negotiating? Self-awareness, self-regulation and resilience compose strong components of who we are. They are also instrumental in developing conflict, negotiation, and resolution. Exploring how these constructs develop and function, we will discover the connections that make a difference in investment and meaningful and purposeful negotiations. We will learn what brings true meaning and interest in each other and their importance in the design of effective collaborative resolution building.

Jennifer Kresge

Wednesday | C

ontinued


11

12:00 PM – 1:30 PM Membership Lunch Pavilion

This is ACR's business meeting. It is an opportunity for both members and conference attendees to learn about what is happening inside ACR. Hear the State of the Association address, the Treasurer's report, the election results and the plans for next year. There will be a New Voices presentation by Sharon Silbert (Canada), “Cultivating Mindfulness in the Conflict Resolution A Practitioner”.

The following award will be presented:

The William J. Kreidler Award

12:15 PM – 1:15 PM CRQ Editorial Committee Meeting Salon FG

1:45 PM – 5:00 PM HALF DAY SESSIONS

Dr. Gerald Monk’s Narrative Mediation Certificate Program: Cincinnati Deluxe Training

Salon FG

The ACR Health Care Section is offering this special certificate program with Dr. Gerald Monk in Narrative Mediation for ACR members who are interested in mediating cases in the health care community between and among the health care team. The narrative skills from this certificate program can also be applied to any consumer or commercial conflicts.

This 3-hour presentation shows the application of a narrative mediation analysis of physician-on-physician and physician-on-nursing professional conflict. A narrative mediation approach is used to understand the contextual and cultural elements at play that produce painful and costly consequences of unaddressed conflict in health care teams. The presentation concludes with the presentation of a case example where a conflict resolution protocol is introduced to address the unresolved conflictual dynamics occurring between the health care individuals.

Attendees of this program will receive a certificate in Narrative Mediation in HealthCare and a copy of Dr. Monk’s latest book, “When Stories Clash: Addressing Conflict through Narrative Mediation (2013).”

You must be pre-registered for this session to attend.

Impasse is a Fallacy Salon M

This topic will engage you – first in identifying the most common specific causes of impasse, and then in delivering tools that will help you to resolve more cases by avoiding these common traps. We will explore tools to rethink how you do every stage of the process: beginning with convening a case and the mediator’s introduction, right through how you can manage joint sessions and caucuses more effectively, and then finally, how to close the deal more successfully.

Lee Jay Berman


12

1:45 PM – 3:15 PM 90 MINUTE SESSIONS

Mediator Standards of Conduct for ALL Types of Mediation Rosewood

Current Model Standards of Conduct for mediators apply either to general civil cases (ABA/ACR/AAA Model Standards of Conduct for Mediators, 2005) or to domestic relations (Model Standards of Practice for Family and Divorce Mediation, 2000). Recognizing that some mediations, such as probate, span both categories, and that mediators who practice in both areas need consistent standards, Michigan mediators drew on these resources and others to develop one set of standards useful in all types of mediation. After review by lawyers, mediators, and court personnel, the Standards were recently adopted for court-connected mediations in Michigan. See if these will assist you in your court program or practice!

Zena Zumeta, Susan Butterwick, Barbara Johannessen, Fifer Anne Bachle

Mediators as Leaders? The Paradox of Our Power Caprice 1 & 4

How do we reconcile being an “impartial 3rd party” and a leader? We acknowledge that our presence influences conflicts, yet tend to deny that it implies leadership. Understanding presence involves knowing and acknowledging the seemingly intangible parts of ourselves that we bring into the room. This workshop asks: How do you bring your intellect, physical presence, emotional sensitivity, and spiritual core, into the room? What affect do those different aspects have? How do they impact diverse parties? How should, and shouldn’t, we lead? We will also share self-awareness and leadership techniques from psychological self-awareness, embodied awareness, and somatic leadership and coaching.

Goldberg Rachel, Julia Morelli, Brian Blancke, Joy Meeker

3:15 PM – 3:30 PM Coffee Break Pavilion

Wednesday | C

ontinued


13


3:30 PM – 5:00 PM Confronting Injustice with Authentic Voices: Effective Advocacy Skills in Contentious Public Controversies

Rosewood

In this interactive workshop, presenters analyze three dimensions of effective advocacy skills in the context of negotiating proposals involving contentious public issues: (1) developing plausible negotiating proposals; (2) constructing the (individual or group) presentation of the negotiating proposal; (3) using language practices that both authentically convey content and emotion and invite, not deter, constructive responses.

Workshop participants will then examine how each dimension applies in a simulation exercise based on a university-campus multi-party controversy that erupted following a nationally-publicized incident involving acts of experienced ethnic discrimination.

Joseph Stulberg, Luke Fedlam, Charles Noble

Moving Toward a Just Peace Rookwood

This workshop focuses on cultural considerations in mediation settings. The workshop will cover selected basics (creativity, models/theories/cultural considerations) and selected areas of application (school, mediation center and police settings).

Jan Marie Fritz, Maria Volpe, Cheryl Cutrona

5:30 PM – 7:00 PM Welcome Reception Pavilion

Welcome to Cincinnati! Come enjoy a Taste of Cincinnati, visit with old and new friends. Soft drinks, cash bar and hors d’oeuvres will be available.

7:00 PM – 9:00 PM Community Section and NAFCM Joint Meeting Rookwood

7:00 PM – 9:00 PM Online Dispute Resolution Section Meeting Salon M


14

Tim Wise is among the most prominent anti-racist writers and educators in the United States. Recently named one of “25 Visionaries Who are Changing Your World,” by Utne Reader, Wise has spoken in all 50 states,

on over 800 college and high school campuses, and to community groups across the nation. He has also lectured internationally in Canada and Bermuda on issues of comparative racism, race and education, racism and religion, and racism in the labor market.

Wise is the author of six books, including his most recent, Dear White America: Letter to a New Minority (City Lights Books); White Like Me: Reflections on Race from a Privileged Son (recently updated and re-released by Soft Skull Press); Affirmative Action: Racial Preference in Black and White; Speaking Treason Fluently: Anti-Racist Reflections From an Angry White Male; Between Barack and a Hard Place: Racism and White Denial in the Age of Obama; and Colorblind: The Rise of Post-Racial Politics and the Retreat from Racial Equity.

He has contributed essays to twenty-five books, and is one of several persons featured in White Men Challenging Racism: Thirty-Five Personal Stories (Duke University Press).

He received the 2001 British Diversity Award for best feature essay on race issues, and his writings have appeared in dozens of popular, professional and scholarly journals.Wise has provided anti-racism training to teachers nationwide, and has conducted trainings with physicians and medical industry professionals on how to combat racial inequities in health care. He has also trained corporate, government, entertainment, military and law enforcement officials on methods for dismantling racism in their institutions, and has served as a consultant for plaintiff’s attorneys in federal discrimination cases in New York and Washington State.

In summer 2005, Wise served as an adjunct faculty member at the Smith College School for Social Work, in Northampton, Massachusetts, where he co-taught a Master’s level class on Racism in the U.S. In 2001, Wise trained journalists to eliminate racial bias in reporting, as a visiting faculty-in-residence at the Poynter Institute in St. Petersburg, Florida.

Wise has appeared on hundreds of radio and television programs, is a regular contributor to discussions about race on CNN, and was featured in a segment on ABC’s 20/20, in 2007.

Thursday, October 9

Keynote Speaker


15



8:00 AM – 8:45 AM Learn about the USIECR Roster Salon M

The USIECR will lead a discussion about the USIECR Roster, opportunities for current roster members and how to become a new roster member.

Brian Manwaring, Peter Williams

8:15 AM – 10:15 AM Conference Keynote Speaker Pavilion

Keynote address by Mr. Tim Wise, prominent anit-racist writer, educator, consultant, and advocate.

There will be a New Voices presentation by Paul Charlton (Northeast), Changing the "Hidden Curriculum" of Medical Education

The following awards will be presented:

The Marvin E. Johnson Diversity & Equity Award to Tim Wise

The Peacemaker Award Posthumously to Richard A. Salem

10:15 AM – 10:30 AM Coffee Break — Sponsored by Center for Justice and Peacebuilding — EMU

Pavilion

Thursday|October 9


16


As the World Turns: Crafting Effective Custody Mediation Processes as the World Becomes More Diverse

Salon F

The three presenters will share why there is a need for creating custody mediation processes that address the particular needs of never-married parents and immigrant cultures; pertinent information about these cultures; and how practitioners may tailor the mediation process to fit the needs of these cultures and promote mediation within these communities.

Zena Zumeta, Antoinette Raheem, Zenell Brown

Avoiding and Resolving Disputes in the Outsourcing Context Caprice 2

Competition has driven initiatives to lower costs and improve company performance. At the same time, technology has made certain functions more complex, necessitating third party support. Technology has also permitted more efficient and expansive outsourcing. Unfortunately, outsourcing arrangements often get mired in conflicts between the vendor and customer, or within the various stakeholders at each participating organization. This session will focus on identifying the causes of such conflict and how communication, decision-making and dispute resolution mechanisms can be structured and implemented to anticipate and resolve such disputes.

Lisa Renee Pomerantz

Collaborative Tools for Information Sharing and Engagement Salon M

This session will feature examples of using technology to gather and share information for real time data sharing, geographic information systems, and information management to support collaboration. Karen will moderate the session, while Amanda will present information from a webinar-training series (“Tools and Techniques for Managing and Resolving Conflict”) and Dan will provide an overview of a tool that the Langdon Group developed (POP3) to gather public comments with a GIS overlay.

Daniel Adams, Amanda Murphy, Karen Siderlis

Conducting A Quality Mediation Process: Is Your Baton Facilitating An Ethical Score?

Caprice 1 & 4

In an orchestra the conductor prepares the orchestra, makes interpretative decisions, facilitates the rhythm and emotion of a piece and serves as a leader in various ways, including guiding the tone, coordination, and accuracy of execution. A conductor is to music what a mediator is to conflict. Both must conduct a quality process. Conductors and mediators must guide the movements of their players in real-time communication using various techniques to bring about a harmonic result. This session applies mediator ethics standard VI to critique various mediator techniques – join the presenters for a chorus of rants and raves.

Terry Wheeler, Sharon Press

Thursday | Continued


17

Conflict Resolution in Northern Ireland After the Agreement: The Challenge of Building Trust, Reconciliation, and Peace

Salon G

This session will provide an overview of the peace process in Northern Ireland reviewing both the achievements and continuing challenges. It will primarily focus on the need for a transformation built on grassroots changes in Northern Ireland's society that will overcome the historic sectarian divisions. It will assess the lack of civil society in Northern Ireland, the presence of bonding rather than bridging social capital, and the resultant difficulties in achieving reconciliation between the communities.

Timothy White, Clarke Meghan

Elder/Adult Family Mediation – Challenges and Opportunities Salon E

As the population ages, families are facing difficult decisions about elder care, living situations, family homes, and personal property. These decisions can be emotional and challenging even when everyone is “on the same page,” and they become rapidly more complex when there is disagreement in the ranks. Learn how Elder Mediation can help, and consider the skill sets needed to offer this increasingly sought-after service. Hear about challenges in this practice area, including: determining who needs to be at the table; concerns about capacity; working with multiple stakeholders; geographically dispersed families; and involving other professionals; to name just a few.

Crystal Thorpe

Overcoming Resistance to Resolution in Mediation: How to Recognize Resistance Markers and Manage their Impact on your Process

Salon B

How can you as a mediator get parties to reduce their resistance to resolution, and to embrace problem-solving over positioning at the table? There are effective ways to help reluctant parties break down the wall of resistance that may otherwise keep them from moving toward resolution! The key is recognizing resistance markers, exploring their impact, responding and moving forward. But how? Join us to find out in an interactive session!

LoValerie Mullins, Victoria Gray, Walter Darr

Passing the Practical Exam: How to Tap into your Conflict Resolution Skills in the Heat of the Moment

Salon C

Even skillful conflict resolution experts experience challenges when faced with difficult conflict. While we have many “tools in our tool belt”, in the midst of conflict, we struggle to use those tools well. This workshop is unique in its approach to dealing with difficult conflict, by focusing on how to tap into your skills at the most challenging moments. By looking at conflict through the lens of the transformative approach, participants will explore conflict and how it affects people. Using this knowledge, you can influence the dynamics of conflict interaction to be a more constructive and effective communicator.

Janet Mueller, Cherise Hairston, Trisha Werts


18

Continuing the Conversation with Tim Wise Rosewood

Take advantage of the opportunity to continue the discussion on diversity, equity and inclusion with ACR’s Keynote Speaker Tim Wise.

Strategic Questioning: Asking the Right Question, at the Right Time, in the Right Way, to the Right Person

Caprice 3

Asking questions is not simply about getting substantive information. Questions can also validate, change tempo, transfer power, remove reactive devaluation, and manipulate a result. This workshop will focus on a variety of questions: macro and micro, manageable and unmanageable, open-ended and close-ended, hypothetical, leading, confronting, confirming, elaborating and clarifying. We will strategize how to use questions effectively and strategically and become even more aware of our tone and inflection, our body language and our word choice.

Nina Meierding

The Generalist Approach to Conflict Resolution Salon D

The generalist approach is new to the field of conflict resolution, though it is well established in other professional fields. The approach contrasts against more specialized ways of doing and knowing about conflict resolution. It relies on the incredible diversity in the field, by allowing practitioners to consider a wide range of interventions for any given conflict. The approach is structured, though it allows for flexible, custom-tailored intervention designs. Generalist practice is based on foundational values, conflict resolution theory, an empowering practitioner role, and the use of evaluation and research.

Toran Hansen

12:00 PM – 1:30 PM Lunch on Your Own and Section Meetings

Commercial Section Membership Lunch Meeting Caprice 2

Family Section Membership Meeting Salon G

Workplace Section Membership Lunch Meeting Caprice 1 & 4

EPP Section Membership Lunch Meeting Salon M



19


Narrative Practices for Conflict Resolution — Externalization and Circular Questioning

Salon D

The session begins first with an introduction to theories of conflict resolution from a narrative perspective. While narrative has become a big buzzword, most have not had the opportunity to explore the rich theory behind how stories operate in a conflict setting. After this introduction, this workshop invites participants to experience narrative as a conflict resolution practice. “Externalization” and “Circular Questioning” are two forms of narrative practice that are effective when working with individuals and/or groups. Attendees will leave having both experienced the impact of these techniques and be prepared to begin applying these approaches in their own work immediately.

Sara Cobb, Alison Castel, Sarah Federman

The Art & Science of Executive Functioning: The Neurobiology of Leadership

Rosewood

Mediators are leaders in many ways. Come explore and expand the qualities you bring to the work you do and the life you lead. What do challenge and resolution have in common? What do we professionals bring of ourselves to the conversation? How can we fine tune our abilities to resolve conflict, negotiate and mediate? In this skill building workshop we will explore the role of leadership in conversation, resolution and application while we discover what our brain has to do with it.

Jennifer Kresge


Elder Mediation Story Swap Salon E

We have much to learn from each other’s stories of work in the field. Come hear stories of lessons learned by a seasoned Elder/Adult Family Mediator from Elder Decisions® and from others in the workshop. Stories will include reflections on maximizing capacity to participate in mediation, mediation structure, neutrality vs. mediator bias, reframing issues, definitions of fairness – and more. Bring your own favorite story to share – about an elder or adult family mediation (including your thoughts on best practices and take-aways). Just want to listen to some great stories and debrief? That’s welcome too! Join us.

Crystal Thorpe

Fast and Furious: Resolving Conflicts in a Dynamic Business Environment

Caprice 2

An interactive session detailing the speaker's experience dealing with on-going conflict in a fast-paced business environment and his attempts to increase overall business with parties that would benefit from cooperation but had little success achieving it. In addition, he will describe his attempts to implement traditional conflict resolution tools that were often too slow, too formal, and too reactive for his environment. This session will reflect how the speaker extended and modified traditional conflict resolution techniques to resolve conflicts within his environment.

Jeff McCue


20

From Both Sides Now: The Circle Experiences of Girls and Facilitators and What It Means for Practice

Salon C

“Circles for Girls” is an 8-10 week structured educational group for young women. It brings together a group of 4-10 girls with trained facilitators to explore topics relating to social, emotional, and physical well-being, including communication, conflict, and relationships. Groups are facilitated by trained college students and offered in schools and for youth referred for juvenile offending. This interactive session details our research into the impact of the program in various settings and on the experiences of facilitators, including their descriptions of experiences in circles and the influences of circle facilitation on their education and careers.

Charlene Berquist, Heather Blades, Denea MaloneBecky Saunders, Shaley Moore

Full Immersion Simulation as a Means to Building Career Ready Skills in International Conflict Transformation and Peacebuilding

Salon G

This session will explore the development of a full immersion training exercise called "Atlantic Hope" (AH) and developed by the Consortium for Humanitarian Service and Education that simulates conflict transformation and peacebuilding in a complex emergency, The efficacy of this kind of experiential learning will be explored, "how to" lessons learned from conducting the exercise, the implications of the exercise for undergraduate and graduate career development (particularly conflict resolution related), and future plans for the exercise will be explored in this session.

David Smith, Mara Schoeny, Sherrill Hayes

Incorporating the Role of the “Technologist” Salon M

To diversify the ACR EPP practice and the reality of applying these tools in everyday work, this interactive session with practitioners sharing their experience when working as a practitioner/technologist team and how this expands what is possible in collaboration and conflict resolution.

Betsy Daniels, Aubri Denevan, Amanda Murphy, Cherie Shanteau Wheeler, Karen Siderlis, Elizabeth Spaulding

Mediation Marketing: How to Get Your Foot in the Door and Deliver Professional Skills!

Salon F

This session is for the advance practitioner or novice who is ready to use the training that they have acquired in class and at conferences. It is specifically designed for the "professional" who wants to make money and stop complaining about only being a volunteer for life. The objectives are to 1) Learn 7 key steps in marketing and pricing mediation skills to individual clients whether for divorce, elder and adult care mediation, parenting coordinators, or any group; 2) Learn 7 key steps in marketing and pricing mediation skills to companies, especially in the health care arena, major corporations, or large organizations who need an ADR expert in conflict management and resolution; 3) Learn 7 strategies in delivering quality programs for the clients. This old dog, Dr. Barbara Sunderland Manousso, has communication tools and tips to teach you to command your audience of one or 1,000. How to make your presentation or meeting meaningful, informative, and maybe fun and to make a profit doing it!

Barbara Sunderland Manousso, Melissa Back



21

Online Mediation: Yesterday, Today and Tomorrow Salon B

This session will explore the roots of today’s online mediation technology and initiatives. We will discuss which approaches are most likely to succeed in the future. Many of us are already online mediators without realizing it, and we will discuss what has worked well in this environment. We will also seek to identify approaches to be avoided online and develop a bit of theory about how mediators can best proceed in the online environment. How will we balance the market’s demands with our professional standards?

James Melamed

Somewhere Over the Rainbow: Privilege, Prejudice, and Conflict in the Emerald City

Caprice 3

This interactive, high energy workshop examines conflict scenes in the 1939 classic film "The Wizard of Oz." Follow the yellow brick road for an enlightening and light-hearted look at interpersonal conflicts, social inequality, class struggle, race relations, privilege, and prejudice to see what lessons modern society can learn from witches, wizards, and adventurers. Some attention will also be paid to the original 1900 story by Frank Baum and its social significance. "I don't think we're in Kansas anymore, Toto."

Lou Gieszl, Cheryl Jamison, Marvin Johnson

The Parties Have Settled! Now What? Getting it in Writing! Caprice 1 & 4

A clear, unambiguous and specifically customized agreement for separation or divorce or parenting may take more time to write, but the benefits to the parties are enormous. This workshop is designed to educate the attendee on the basic issues specific to the drafting of agreements as well as provide practical skills utilizing a master form or outline, organizing issues in logical categories, and drafting a comprehensive agreement ready to take to court for approval. Arguably, the drafting of the final agreement is the ultimate goal of the mediation process since it will be the document the parties will have to live by in the future.

Jay Bultz



Civility in Our Democracy: Creating Capacity for Volunteer-Driven Conflict De-escalation and Collaboration in Communities

Caprice 3

The practice of collaborative governance expands citizen engagement activities and responsibilities into earlier phases of public policy scoping and deliberation. Specialists and the extroverts need to make way for the moderate middle. This session will explore tools and community-based methods that can help newly engaged citizens, advisory bodies, and their conveners find common ground, on the spot, with the help of nonpartisan volunteers and an ear finely tuned toward conflict de-escalation, your own or the other person's!

Mary Dumas


22

Community Negotiation: A Relational-Transformative Approach to Negotiation

Salon B

Most negotiation workshops are not accessible at the community level where local people interact and often clash over important issues. Negotiation training that is accessible, pratical, and "gettable" is critically needed. Participants will receive a cutting-edge workshop rooted in a relational-transformative approach to negotiation that will allow participants to quickly learn and use basic negotiation strategies and skills in experiential exercises and transfer this knowledge and skills to their day-to-day lives immediately and effectively.

Cherise Hairston

Expanding our Impact: Diversity of Practice and Practitioners/Innovating the Practice through Application to the Health/Healthcare Policy Sector

Salon M

This session will include a brief presentation of the Ruckelshaus Center’s current healthcare policy study and demonstrate why the Affordable Care Act and other reform initiatives have created new potential openings for collaborative problem-solving practices. This will be followed by a panel discussion with open Q&A about “lessons Learned” and potential opportunities in the healthcare policy sector, emphasizing contemporary healthcare policy disputes, momentum/urgency issues, and reform topics. Participants will leave with a better understanding of potential key collaborative issues, subject matter diversity and tips for addressing opportunities in their own state/region.

Kevin Harris

Negotiation in Burma/Myanmar: Changing the Narrative Salon G

How can our processes move an entire country towards new narratives as part of a large-scale peace process? Recent work by Jayne Docherty (Program Director of Eastern Mennonite University’s Conflict Transformation Program) and Gerald Monk, (co-author of Narrative Mediation: A New Approach to Conflict Resolution (2000) suggest that changing the internal narratives of parties may be the key. The workshop will report on work done in Burma/Myanmar with armed ethnic organizations helping them change their narrative prior to engaging in peace negotiations and introduce participants to narrative practices, exercises, and activities they can use in their own work.

Rachel Goldberg, Jayne Docherty, Gerald Monk

Offering an Elder Decision Class for Families: Pros and Cons Salon E

This session will offer participants an opportunity to gain knowledge and skills relevant to training family members involved in transition or preparing for transition. The ‘Elder Decision Class for Families’ is offered in a group setting and open to any community organization. Working with families in a large group brings positive and sometimes challenging interactions between participants, and participants and trainer. We’ll share our outline, group approach, skill building techniques and best practices for this class.

Kathleen Kelso, Lilli Hutto



23

Peace for the Peacemakers: A Dialogue on the Importance of Self-Care for Our Work and Our Lives

Salon C

This will be an interactive presentation on the importance of self-care for conflict resolution practitioners. We will look at the essential practices for being able to stand in the vortex of conflict while embodying that peace we seek in the world. We will explore the fundamental role of our inner journey and daily spiritual practices in our ability to transform conflict and improve relationships. In a field that often sees and experiences the negative effects of stress and trauma, our ability to stay present demands a steadfast commitment to implementing self-healing techniques. Our clients, our work and our personal lives are positively affected when we consciously care for ourselves while constantly reflecting on how we live and how we practice.

Meghan Clarke, Marvin Johnson

Reactive Devaluation: In Theory and Practice Caprice 2

Reactive devaluation proves a vexing problem for those working to resolve commercial disputes. Finding methods to cope with this automatic, unconscious psychological phenomenon is essential for mediators and negotiators practicing in business settings. Understanding why parties reactively devalue the offers, concessions, and proposals of the other side and how to effectively manage the inevitable occurrence of this phenomenon greatly strengthens the mediator’s ability to assist disputing parties. The presentation will explore reactive devaluation in theory as well as outline practical techniques for managing reactive devaluation during the dispute resolution process.

Ryan O'Connell

Structuring a Safe and Appropriate Mediation Process for Parties with a History of Domestic Abuse

Salon F

This interactive workshop will begin with a discussion of the three tier screening process and how it is used to identify parties with a a history of domestic abuse and coercive control. Participants will learn and practice techniques for mediating and terminating these cases. Strategies to protect the physical and emotional safety of the parties will be discussed.

Marya Cody Kolman, Christy Cumberlander Walker

When It’s Not Just a Personality Conflict: Effective Interventions into Workplace Bullying

Caprice 1 & 4

Workplace Bullying… We hear about it in the media, almost on a daily basis. We may have experienced it. We may have even wondered: “Am I a bully?” Experts in a variety of disciplines have been studying and analyzing the workplace bullying phenomenon since the 1980s. Yet, the differing definitions of workplace bullying can leave employees and organizations confused and speculating: “Is this bullying?” As conflict management practitioners, we need to understand the myriad of scenarios involving aggressive behavior in the workplace, and effectively apply the appropriate intervention.

Patricia Porter, Melissa Marosy, Debra Healy


5:00 PM – 6:30 PM New Voices Reception Pavilion

There will be New Voices presentations by:Asif Majid (South) “Conflict is Energy”

Kim Cowgill (South) “Intractable Conflicts in Local Sustainable Development Projects”

Kerri Schmitt (West) “Restorative Dialogue: Healing the Heart of Conflict”

Dana Caspersen (Northeast) “Choreographic Conversations”

7:00 PM – 8:00 PM Healthcare Section Membership Meeting Caprice 2

7:00 PM – 9:00 PM Spirituality Section Membership Meeting Salon D

7:00 PM – 9:00 PM Education Section Meeting Caprice 1 & 4

7:00 PM – 9:00 PM ACR Higher Education Dinner Off-site Event


24


25



8:30 AM – 12:00 PM Youth Day Mayflower 123 Lower Level

The intended focus of Youth Day is to provide middle school and high school youth and their mentors in Cincinnati with standard based training from the Association for Conflict Resolution Education Section’s 2007 Peer Mediation Standards. Youth Day connects peer mediators in schools with others in the region and links these students to successful adult mediators. At the end of the conference, peer mediation sponsors will be able to replicate and carry out a lasting model.

8:45 AM – 12:00 PM HALF DAY SESSIONS

8:45 AM – 12:00 PM Maximizing Creativity in Mediation — Moving Beyond Traditional Brainstorming Models

Caprice 1 & 4

Why do people say they want to be creative, but then resist it? Why are traditional brainstorming models not as effective as we once thought they were? This high-energy, interactive session will explore how cognitive overload, high uncertainty avoidance, status quo bias, and reactive devaluation create obstacles to creative thinking. We will look at how people process information differently, express thoughts differently, and even listen differently and the impact on group creativity. We will examine how the brain works when we are at our most creative and we will discuss a new model of brainstorming that incorporates and considers all our new knowledge.

Nina Meierding


Building Strong and Lasting Community Collaborations Rosewood

When community members have conflicts, what do they do? Call the Police. Complain to the Mayor’s office. Go to see the Prosecutor. File a case in court. Not many call a mediator. For community mediation programs, collaborations with key community organizations are one way to reach people in conflict. In this workshop, The Dayton Mediation Center will share strategies and practices for building successful collaborations.

Michelle Zaremba, Janet Mueller, Jarling Ho

Friday|October 10


26

Coaching the Conflict Pivot: Three Steps to Help Free Clients from Conflict

Salon C

A pivot is a change of direction and, therefore, focus. Since most people stuck in states of conflict and tension focus attention in ways that get them stuck and cause the conflict to gnaw at them, freedom from a conflict means pivoting in three key ways. This session, based on a framework I've developed and used with clients over the past decade, will teach conflict management coaches how to guide their clients through three essential conflict pivots.

Tammy Lenski

Conflict Resolution and Gender Inequalities in Saudi Arabia: Translating Theory into Practice

Salon G

This session explores asymmetrical negotiation theories to explain how Saudi women, the perceived weaker party, are tactically utilizing their “weakness” to gain power, and negotiate for greater rights to their advantage. We explore the strategic manner in which Saudi women engage and interact with the Saudi state, framing their needs, position and interest to persuade and gain influence over national agendas and policies. The perceived weaker parties are referred to as women advocacy networks, and instances where advocacy networks influence policies and procedures are illustrated.

This session explores ways in which Walker Consultancy is working to contextualize the practice of mediation, and conflict resolution in the larger political scheme in Saudi Arabia. This 90min session is meant to be interactive, entertaining and informative. We utilize videos, imagery, anecdotes and activities to stimulate discussions.

Sharia Walker, Barbara Filner

Cross-Border Consumer Online Dispute Resolution: The Next Big Thing

Caprice 2

Online Dispute Resolution (ODR) is the hottest area in the field of conflict resolution right now. Governments and international organizations around the world (like UNCITRAL and the European Union) are passing laws and regulations calling for increased use of ODR, particularly in the area of cross-border consumer disputes. In this session, we'll bring you up to speed on current laws, program designs and best practices, showing you live demos of ODR platforms currently in use.

Colin Rule, Dan Rainey

Enhancing Organizational Conflict Consulting Effectiveness: Utilizing Multiple Frames and Reframing

Salon F

Organizational conflict consulting will enhance the effectiveness of participants, through the development of their ability to help themselves and their clients fully understand the complex dynamics operating in difficult organizational challenges. By allowing ourselves and our clients to consider what is going on through 4 different lenses--structural, human resource, political, symbolic—we will enhance our diagnostic abilities as well as engage more effective strategies. In essence, this workshop will help us make sense of our client's conflicts, allow for more sophisticated judgment, and develop/implement more effective action.

Neil Katz, Suzzette Harriott, Kathy Sosa, Niesha Jones

Friday | Continued


27

Incorporating the Arts in Conflict Resolution Practice: A Review of Current Practices

Caprice 3

The impact of visual arts, interactive dramatic presentations, storytelling, poetry/rap, music and other formats on peace building and transformation has been addressed in studies. Some research addresses theories and approaches that have worked in interpersonal and inter-group conflicts, particularly as they relate to issues of diversity and equity, and why integrating arts in community reconciliations, transformation and social healing can help foster engagement and promote dialogue. Our presentation will offer examples of arts-based interventions on issues related to diversity and equity, their application, the results of such interventions, and implications for future practice.

Claire Michele Rice, Crystina Wyler, Sanàa Alaoui

New Options for Elders and their High Conflict Families: Update on an ACR Task Force

Salon E

As the baby boomers age, the number of families that develop conflict over the care of an elder also increases. An ACR Task Force is developing a dispute resolution option, based on Parenting Coordination, to address the high conflict in these cases. In an unprecedented effort involving over 25 national/Canadian organizations, this project fills a gap in ADR processes. It will help address the incoming influx of guardianship cases where conflict becomes the driving force of the family and mediation is unsuccessful. Hear the latest version of the work product from the Task Force and add your ideas.

Sue Bronson, Linda Fieldstone

The Evolution of Narrative Practice in Facilitating High Stakes Conflict with Clinicians, Patients and Families

Salon D

Participants review the Hallmarks of Narrative Mediation delivered in health care following high stakes conflict. Specific narrative techniques are outlined as they apply to managing the relational consequences following catastrophic adverse outcomes caused by health care professionals with patients. Narrative strategies focus upon addressing the aftermath of the adverse event with the patients family. A case illustration is presented to show the application of the theoretical underpinnings of narrative work as well as examples of narrative technique.

Gerald Monk

What are We Doing and What Matters: Research on the Cost Benefit of ADR and the Impact of Specific Strategies and Approaches

Salon B

What are the impacts of various ADR strategies used by the neutral during the ADR process? Do these strategies impact people differently? Does the impact of the strategy differ depending on the type of case? Explore results from the largest ADR study to use live observation and behavioral coding. The research observed 400+ court-referred ADR sessions and tracked practitioner strategies and participant responses, in real-time. The resulting quantitative data connects the strategies with short- and long-term outcomes, paying special attention to vulnerable populations. This is a rare opportunity for practitioners to gain insight into outcomes resulting from their own practices.

Lorig Charkoudian, Toby Treem Guerin, Haleigh LaChance


28

10:15 AM – 10:30 AM Coffee Break Pavilion


A Report Card on EPP Salon M

In this thought-provoking session, presenters will make a case for a sustained, robust conversation about the outcomes and impacts of our work—among ourselves and those we serve. How well are we meeting existing needs and expectations? How well are we helping to shape future needs and expectations? What is success? What difference do we make? Where is our opportunity to strengthen and extend our influence as a field of practice? This session posits the notion of a “report card” of sorts for ECR. Participants will learn of one recent effort to grad the field of ECR in Utah (Straube, 2013). Building on the Utah case, and considering other similar efforts, participants will: 1) discuss the risks and rewards of more intentional and public accounting for our work; 2) recommend issues or metrics important to include in any “report card” and 3) brainstorm actions to advance an ethic and practice of practitioner self-study and collective accountability.

Micah Fisher, Tina Sablan, Michele Straube, Steve Smutko

An Examination of the Impact and Types of Bullying in the College Classroom: What Can Educators Do?

Caprice 3

The session will present research findings that examine the pervasiveness of bullying in college classrooms, the types of bullying that occurs, and how instructors manage the interactions. The research will also provide best practices communication strategies for instructors to use to manage bullying in the college classroom.

Amy Thieme

Chasing Chickens with John Paul Lederach: Culture, Gender, and Peace Building in the Middle East

Salon G

Through the use of photos, case stories, and reflections on relevant literature, the presenter will facilitate an interactive discussion of the intercultural challenges and ethical dilemmas of working or volunteering in the region. This session will explore some pitfalls of international peace building processes in the Middle East and best practices for avoiding some of the most common problems and misconceptions. This session will highlight knowledge and skills needed to navigate cultural norms and challenges of working in conflict areas in collectivist cultures. A special focus will be given to gender dynamics, including social responsibility and personal security.

Laura Kaye Johnston

Friday | Continued


29

Creating Safe and Welcoming Environment, How Bias and Bullying are Related

Salon C

This experiential workshop will review the Creative Response To Conflict (CRC) models for Bias Awareness and Bullying Prevention and Intervention. We will practice ways of interrupting bias and bullying behaviors, review how bullying can escalate to hate crimes, and explore positive ways of preventing bullying behaviors and creating a safe and welcoming environment.

Priscilla Prutzman

How to Use Creativity Tools to Break Through Conflict Logjams Caprice 2

Complex and challenging conflicts benefit from a healthy dose of creativity to break out of deadlocks. Creativity requires divergent thinking which conflict readily provides. This session will explore the synergies between conflict and creativity and offer specific tools that go beyond brainstorming and don't merely stop at the first reasonable idea someone identifies. Instead, they increase the likelihood of breaking through logjams and enhancing collaborative problem solving to meet everyone's priority needs.

Jagoda Perich-Anderson

Mediating with members of the GLBTIQ Community: Being Gay Friendly is not Enough!

Salon F

This workshop reports on the results of a survey of the GLBTIQ community in Victoria, Australia about their perceptions and experience of mediation; and a survey of mediators about their perceptions of and experience mediating with members of the GLBTIQ community. The workshop also provides important information for mediators who are likely to work with members of the GLBTIQ community to enable them to provide a more respectful and appropriate service. Participants will work through a number of interactive exercises to improve their understanding of some of the particular issues facing the GLBTIQ community, and will also work through some mediation-specific scenarios in order to develop their skills in working with members of this community.

Samantha Hardy

Online ADR Case and Program Management Salon B

This session will review how to best transition from hard copy and local area network programs to managing your cases cleanly and simply with a secure online program. We will look at best practices that have been established by solo practitioners, community mediation centers, and statewide systems. Topics include: assigning access and security levels for staff, creating workgroups for different projects and departments, personalizing your program’s case record, standardizing program communications, safely sharing documents, managing activities, calendars and resources, assigning a virtual space for every case, and customized reporting.

Clare Fowler


30

Requiem in Peace: Probate Mediation How to Harmonize Diverse Parties and Interests for Peaceful Posterity

Salon E

This session is designed for intermediate level mediators. The course will provide an overview of court based mediation in the probate setting: cases involve trusts, name changes, asset concealment, land sales, estates, guardianships, adoptions, charitable bequests. The role of professionals will be stressed: geriatric social workers, attorneys, accountants, trust officers, forensic accountants.Role plays will demonstrate competing interests. Discussion will include use of co-mediation, evaluative and facilitative models, and participation in the need/value for subject matter expertise. Ethical concerns for the "non-present" party will be addressed.

Michael Moran, Sandra Mendel Furman

Re-Thinking the ADR Field: A New Approach to Defining What We Do and How to Engage the Public

Rosewood

This workshop presents a new way to engage the public about our services by placing non-adversarial processes in a comprehensive client-centered framework. The public is confused by the wide variety of non-adversarial processes while as a profession we lack a unified marketing strategy. However, in any conflict the parties always know who is involved, the issues in contention and their relative degree of autonomy to make decisions. This workshop will show how these three characteristics can be used to define our field of practice and help determine the optimum non-adversarial process for your client.

John Kenyon

Using Creative Expression to Overcome Intergenerational Workplace Conflict

Salon D

“What is it with kids these days?” Professionals are working longer or returning to the workforce in their later years, resulting at times in three generations working together. Each generation grows up surrounded by a unique set of arts, culture and politics, resulting in distinct worldviews and values. These create barriers to understanding other generations, resulting in workplace conflicts that are difficult to address. This session will guide attendees on how to identify if an active conflict stems from intergenerational issues, and provide several techniques to creatively bridge the “communications gap” and get parties talking in the same language.

Crystina Wyler, Darin Jones

12:00 PM – 1:30 PM Presidential Lunch Pavilion

There will be a New Voices presentation by Mary Novak (Midwest) “The Power of Story”

The following awards will be presented:

Mary Parker Follett Award to Floyd Weatherspoon

The Presidential Award – It’s a Surprise!

Friday | Continued

CANCELLED


31


Resonance and Resilience in Arts-based Research: Punjabi Cultural Practices and Conflict Resolution

Rosewood

Overture: What is our overall music? We propose an experiential workshop that will counterpoint our current research and practice initiative on fostering resilience via the arts in Punjabi communities in Canada and abroad with participatory exploration of these themes.

Michelle LeBaron, Karen Bhangoo Randhawa

1:45 PM-3:15 PM 90 MINUTE SESSIONS

Breaking Bad Behavior — Dealing With Disruptions, Interruptions, Obstinancy and Insults

Caprice 2

Is it possible to take seemingly disruptive behavior in mediation and use it to advance the process? In this workshop, a panel of three experienced mediators\trainers will use short scenarios to facilitate discussion among the participants to elicit effective ways to change outbursts and other difficult behavior by clients, or their lawyers, into productive moments.

Bernhard Behrend, Selina Shultz, David Doto

Building Healthy School Communities through Mentored Peer Mediation Programs: Show me the Numbers!

Mayflower 1& 2 Lower Level

What can peer mediation programs do to positively impact individual mediators and promote healthy school communities? We will share our promising findings from a study of five elementary schools and two middle schools located in Fresno California. We analyzed survey results of mediators and comparable non-mediators before and after the implementation of our mentored peer mediation program, Mediator Mentors. Our purpose is to train and nurture respectful conflict resolution skills that support healthy school environments for students through direct instruction, guided practice, and cross age mentoring relationships specifically in inner city schools in Fresno Unified School District.

Karen DeVoogd, Christina Cassinerio Wilson, Pamela Lane Garon

Detoxing the Workplace: Coaching Toxic and Avoidant Leaders Rosewood

In the global workforce, harassment and bullying behaviors are becoming less tolerable and unacceptable in organizations. Senior leadership and Human Resource professionals are unsure of how to effectively address these aggressive behaviors and motivate change. Currently, much of the literature and attention is focused on the victims of bullying behaviors and not focused on the root cause of the problem… the toxic and avoidant leaders. Participants will learn about a pragmatic coaching intervention to address the root cause of the problem as well as common mistakes in working with avoidant and toxic leaders.

Patricia Porter, Katrina Burrus

CANCELLED


32

Child Protection Mediation: An Ever Expanding Practice Area Mayflower 3 Lower LevelChild protection mediation is widely recognized as an invaluable process

by child welfare stakeholders throughout North America. Evolving program research and evaluation confirm that child protection mediation produces noteworthy benefits to the extent that child protection mediation programs connected with courts are of increasing interest and development as jurisdictions look to effectively manage shrinking resources, increasing case complexities, and in a context where the utilization of child welfare mediation can help to meet the needs of court systems, child welfare systems, families, and communities.

The session will cover utilization of mediation in child abuse and neglect, child guardianship, and termination of parental rights cases. Best practices will be discussed and issues examined facing mediators who work in this setting. An added focus will be on the “Guidelines for Child Protection Mediation” which are intended to apply across the numerous and distinctive legal, cultural, and institutional frameworks in North America, and to inform mediation practitioners, program designers, courts, and other child welfare stakeholders. Practical and ethical issues for mediators, particular to cases in this expanding area within the conflict resolution field, will also be discussed.

Nancy Flatters, Larry Fong, Perri Mayes

Co-resolution: An Advocacy Role for Mediators and ADR's Newest Process

Salon F

Co-resolution is a new ADR process that allows two mediation-trained professionals to actively engage in negotiations, simultaneously coaching separate disputants in negotiation skills and facilitating the conversation as a cooperative team.

Co-resolution 1) guides the negotiation with a balanced team of partisan coaches; 2) involves active participation and even cooperative advocacy in the negotiation; 3) impacts participant behavior within unregulated, informal negotiations by using relationship-based influences.

Nathan Witkin

Getting Parties to the Table: How Supporting Party Empowerment Can Help Bring People to Mediation

Caprice 1& 4

The first step in successful mediation is getting parties to the table. Yet parties to mediation are often angry, hurt, and stuck. Consequently, it can be challenging when talking with potential clients about mediation as a way to resolve their situation. This workshop will help participants identify the signs of parties’ weakness and self-absorption and learn skills to help parties move to a place of clarity and openness.

Jarling Ho, Janet Mueller, Trisha Werts

Friday | Continued


33

Love and Death: Mediation Opportunities in End-of-Life Decision Making

Salon E

Conversations about death and dying are among the most emotionally charged and potentially contentious. Conflicts often arise both at the hospital bedside or before, when we make plans for what we want at the end-of-life. Family disputes around Advance Directives (e.g. choosing health care proxies), medical treatment choices or estates can cause permanent fractures. Mediation offers a process to resolve disputes between health care providers and the patient and/or family, between the patient and family members, or between family members. This session will examine the conflicts arising in discussions around end-of-life care, and the potential for mediators to become involved.

Bess Steiger, Helise Harrington

Orchestrating Mediation Success: the Key Role of Preparation Salon B

Preparation is key to negotiation success’ is a predominant theme across the academic and professional literature, and recent research involving almost 400 mediators nationwide supports this claim. This presentation will examine mediation preparation through two research projects: a comparative review of 'mediation orientation' programs sponsored by courts, and the results of a new, national survey on mediators’ perceptions of participant preparedness. Mediators across sectors report that clients arrive at mediation under-prepared for the process. Through slide presentation, small-group exercise, and discussion, this session will explore facets of preparation ranging from identifying goals and evaluating alternatives to consulting professionals and managing emotions.

Timothy Hedeen, JoAnne Donner

Pop Culture Peacebuilding: Why Star Wars, Doctor Who, and The Hobbit are Essential to the Future of Conflict Resolution Education

Caprice 3

As professionals interested in conflict resolution sometimes we forget that not everyone thinks like we do, especially young people. Through examples drawn from the multi-million dollar, multi-dimenisonal, global media brands Star Wars, Doctor Who, and The Hobbit, the presenter will show positive examples of principled negotiation, mediation, and restorative justice that can be used to sensitize young people (and adults) to positive conflict resolution messages in media to which they are already exposed.

Sherrill Hayes

The Ethical Symphony: Challenging Noise or Harmony of Skills and Standards?

Salon D

All mediation practitioners know that mediation should adhere to The Big 3: Neutral, Confidential, and Voluntary. Mediators also understand that participants’ self-determination is the ethical guide. However, how do we balance self-determination with quality of process? What happens when participants want something outside of the role of mediation? We have standards of conduct, but do we really know how to apply them? This interactive workshop will take an in-depth look at Maryland’s Standards of Conduct for Mediators. Participants will understand which basic mediator tools they can use to help them adhere to ethical standards, in their most challenging ethical dilemmas.

Michele Ennis, Erricka Bridgeford, Lorig Charkoudian


34

Transforming Complex Multi-party Disputes, from Entrenched to Empowered Outcomes: A Small Group Model for Large Group Management

Salon M

How can you transform entrenched multi-party negotiations into effective collaborative teamwork, with positive results? How can using an expedited process speed up otherwise lengthy negotiations? We'll tell you how, and invite your feedback! We'll share the small group "tiered committee" model as an effective method for expediting large group disputes that entail complex issues and competing stakeholder cultures. Learn how to manage complex issues, to merge cultures, and make target deadlines in a process that gets positive results! Join us in an interactive session to transform the way you work with a range of complex commercial, environmental or community issues!

Patricia Sims, Andrew Nordgren, Michael Kelliher, Gerry McGuckin

What Happens After Bullying? Can or Should the Bullied Forgive their Bullies?

Salon C

Those who have been bullied are often labeled victims by others and themselves. Victims may find it difficult to move past the harms they have experienced, for a variety of reasons. For those who have been victims and do choose to forgive, there is a mix of factors that will facilitate forgiveness. A few relate to personality, some are associated with the relationship to the person who bullied, others are concerned with community norms of equity and justice. 3rd party assistance such as mediation may also facilitate. Our recent research sheds light on what factors best predict who will be most likely to forgive, in which circumstances, and by what methods.

Myra Warren Isenhart, Michael Spangle

Working with Metaphors in Mediation: Beyond Feedback and Reframing

Salon G

We all use metaphors – regularly. These terms or phrases are used to suggest similarity or symbolize something that is rich with meaning. Metaphors are culturally bound and play an important role in the mediation process. These communication “short cuts” are easy to misinterpret. When explored creatively they can reveal hidden information that may shift conflict dynamics. Unconsciously mediators interpret their role in terms of metaphors which can impact the parties and the process. To learn how to work with metaphors, come participate in this practical workshop that includes exercises and discussion to help improve your skills.

Julia Morelli, John Settle


Friday | Continued


35


Cultural Intelligence: Are you Culturally Competent? How to Integrate into Conflict Resolution

Salon G

This program will discuss an overview of cultural intelligence (CQ), its four capabilities and how it may be applied within conflict resolution. It is only recently that cultural intelligence has surfaced as an element that can increase job performance, personal well-being, and profitability. It is essential that ADR professionals recognize their CQ level, how they can use it within their role, and how other parties may be using their capabilities within conflicts.

Michele Lucero

Expanding Your Workplace Conflict Resolution Practice: Emerging Areas, Gaining Acceptability and Generating Income

Salon B

This workshop explores the emerging and complex practice areas in the future of workplace ADR. This includes the new fields of conflict engagement, prevention, facilitation, and training, rather than traditional conflict resolution. How do we add and reframe our skills sets toward what our clients are asking for, i.e. “facilitated discussions,” Ombudsing, Coaching, and Conflict Resolution System Design. We will also different mediation rosters and how to get on them.

For advancing arbitrators this workshop explores the proven methods for advancing arbitrators to gain visibility and then acceptability to the parties. We will review evolving qualifications, the competitive market, ethical rules, and techniques for gaining visibility. We will also discuss fees and income procedures to ensure help financial viability. Lastly, we will explore application to the National Academy of Arbitrators and other Rosters and discuss the AP arbitrator designation in ACR.

Dick Fincher, Michael Dickstein, Debra Dupree

Judicial Settlement Conferencing Mayflower 3 Lower LevelOne Model (with demonstration video) Incorporating Early Brain/Biological

Development and Addictions in High Conflict Family/Child Welfare Court Proceedings. This interdisciplinary workshop will exemplify one problem-solving approach and model for judicial pre-trial settlement conferencing by utilizing a video of a Judicial Settlement Conference in a high conflict family setting with a child welfare overlay. Within the context of increasing access to justice, the rationale, principles, structure, guidelines, and changed judicial, attorney and expert roles from the traditional to pro-active settlement approaches will be discussed with the Judicial Settlement Conferencing video as a learning tool. Early brain and biological development in children 0-5 years and addictions, with an evidence-based foundation, is an important aspect of the approach utilized in the context.

Nancy Flatters, Larry Fong


36

Facilitating With Heart Salon E

The challenges that organizations and communities face are becoming ever more complex, requiring many stakeholders to participate in their resolution. Assisting groups in working together productively and making joint decisions requires immense skill. In this training you will learn about the dynamics of group processes, the participatory values that underlie group decision making, and the fundamental skills that a facilitator needs to effectively manage a group and aid the group in making high quality, lasting decisions. Skills will include building a shared framework of understanding, designing realistic agendas, developing inclusive solutions and coming to closure. This course will include an overview of facilitation and dialogue tools including circles, spectrums, fishbowls, spirals, Samoan circles, world cafes, study circles and more.

Karmit Bulman

I Can Dis-Able Bullies! Caprice 3

Have you ever known someone who was being bullied, but didn’t know how to stop it? Maybe you were in that situation and hoped someone would help you? Think about people who have special needs, they may be even more of a target and have even less resources available to assist them. Come learn about different kinds of special needs and what makes them challenging and beneficial. Gain tips and practice how to become an ally to all people who are targeted and Dis-Able Bullies!

Tara Fishler, Leiat Klarfeld, Jordan Fishler

Making Peace Happen with Zero-Based Budgets, Funding Cuts, and Changes in Leadership

Salon C

The Community Relations Service (CRS) is a federal agency charged with addressing community tensions arising from differences in race, color and national origin. It also is charged with preventing and responding to certain bias-motivated violent crimes. CRS de-escalates community tensions by providing third-party neutral led facilitated dialogues, consulting, training, and mediation services. Its presentation would describe CRS’ ability to identify primary and ancillary stakeholders affected by community conflicts, (2) CRS’ broad reach as a federal entity to convene those parties, and (3) its ability to help those parties develop self-sustaining mechanisms for resolving present and future community conflicts.

Justin Lock

Mediation as a Response to Complex Social Problems Salon M

Relationships Matter. Mediators sometimes take this for granted. However, research findings highlight that relationships are crucial to physical, mental, and community health. From health indicators associated with diabetes to criminal recidivism, research finds that positive relationships are key in addressing many social problems. Community Mediation Maryland has been on the cutting edge in exploring where mediation and conflict resolution strategies can be used in new ways to respond to social challenges by strengthening relationships and supporting collaborative problem solving. This workshop will explore the successes and discuss new uses for mediation to respond to these challenges.

Lorig Charkoudian

Friday | Continued


37

Meeting Facilitation Skills for Mediators Caprice 2

Many group facilitators are not knowledgeable about conflict. Mediators have a lot to offer organizations that have meetings where there is conflict, or conflict is expected. However, though there is overlap, facilitation differs from mediation. This workshop will introduce you to the differences, show you how to prepare for a facilitation, and will take you through the stages and techniques of a successful meeting facilitation. The approach to facilitation is based on Kelsey and Plumb's "Great Meetings! Great Results" book and workbook.

Zena Zumeta

Reframing — From Skill to Artistry: How to Use Reframing to Transform a Mediation Session

Mayflower 3

A skill building workshop for advanced mediators on reframing. This subtle skill makes the difference between competence and artistry. Fishbowl role play will be used throughout to allow participants to develop their skills. Turn unconstructive comments into constructive ones. Learn how to make unconstructive behavior.

Duane Ruth-Heffelbower

The Transformative Approach to Team Building Salon D

This workshop will explore a transformative approach to team building. This approach has unique goals, methods, and ways of measuring success that differ from a challenge activity approach or team member diagnostic approach. Transformative team building is based on the premise that the team members themselves have the knowledge they need to address their own problems. The team building process helps them communicate in a productive way so they reach the outcome they are striving for. This workshop will give you insights to this approach and how it uniquely supports team members address workplace conflict.

Cherise Hairston, Trisha Werts

Using Photovoice as a Conflict Engagement Strategy in Diverse Communities

Salon F

This interactive workshop will introduce Conflict Management professionals to Photovoice, an image- and dialogue-based participatory action research methodology that bridges the existing gap between conflict theory and practice. Drawing illustrative examples from a recent project in Clarkston, Georgia, a major refugee resettlement hub located in a predominantly African American working class community, this workshop provides an introduction to the Freirean Principles underlying the Photovoice methodology and to the key features of its design, implementation, and evaluation. Workshop participants will engage in a simulation of the process and take away a road map for implementing future Photovoice projects in diverse communities.

Birthe Reimers, Sherrill Hayes

CANCELLED


38

4:00 PM – 8:00 PM FRIDAY, OCTOBER 10

Conflict Coaching for Special Educators and Parents of Children with Special Needs — DAY 1

Mayflower 1& 2 Lower Level

The two-day conflict coaching training will teach educators and parents of children with special needs a simple but powerful way to help other parents and educators design a constructive approach to handling special education conflicts at an initial stage to prevent escalation.

Tricia Jones, Cheryl Cutrona

Additional Fee & Registration Required

(Continuing Education Units Available at Extra Charge)

8:45 AM – 2:30 PM SATURDAY, OCTOBER 11

Conflict Coaching for Special Educators and Parents of Children with Special Needs — DAY 2

Rosewood

See Friday, 4:00 PM-8:00 PM (above) for details

Friday|October 10 & Saturday|October 1 1

Union Terminal


39

Saturday|October 1 1

8:45 AM – 4:00 PM FULL DAY SESSIONS

Rebuilding Harmony in Houses of Worship: Resolving Conflicts in Faith-Based Congregations

Salon M

This workshop will bring together experienced congregational practitioners with mediators and organizational consultants who wish to expand their work to embrace conflicted congregations. Using a combination of case study and open space technology, participants will have an opportunity to deeply explore opportunities to rebuild harmony in religious congregations.

David Brubaker, Dick Fincher, Craig Gilliam, Stephanie Hixon, Darrell Puls

We thank Peacebridge Ministries for their generous donation. Additional Fee & Registration Required


ACR Taskforce on Safety in ADR: What Every Conflict Resolver Needs to Know to Stay Safe in Our Dangerous Times

Salon D

Conflict resolvers routinely enter into conversations and circumstances most would choose to avoid. These conversations can contain some of the strongest emotional triggers, and create the most stressful situations, that we may ever experience. Join Taskforce members to learn how to prepare, what to ask, and what to do to care for yourself and your clients in the most dangerous of circumstances.

Stephen Kotev, Corey Schlegel, Marya Cody Kolman, Mary Damianakis

Industrial Bullying And Harassment: Best Practices For Determining How Far Is Too Far In The Legal Field And Other High Conflict Based Industries

Salon E

Bullying is conflict that involves multi-dimensional complex behaviors and often a effects more than the initial people involved. This interactive workshop differentiates handling slightly elevated conflict from overtly hostile, destructive bullying that links to high conflict. Join break-out groups and discuss roles, challenges to "encapsulation" of conflict or difficulties shifting intensity levels before bringing them home. Learn to integrate civility and mitigate inclinations for "an eye for an eye" retaliatory dialogue. Best practices will include "hot spot" mapping and self protective disengagement plans that include applications of Tai Chi Chuan harmonious practices to buffer a high conflict lifestyle.

Steffi Berkowitz, Joshua Berkowitz, Tarja Geis

10:15 AM – 10:30 AM Coffee Break Hall of Nations Rosewood FoyerUnion Terminal


40

10:30 AM-12:00 PM 90 MINUTE SESSIONS

Creating Success in High Stakes Mediation; Tricks of the Trade for Mediators of High Impact, High Stress Cases of All Types

Salon E

How can you maximize the opportunity for success as a mediator working with high stakes cases? Join us for a reveal of tricks of the trade in mediating high impact, high stress cases. Learn how to produce shared authority, problem-solve competing culture issues, and shape “people management” behaviors that result in successful high stakes collaboration, whatever your field of expertise! When there’s a lot for parties to lose, don’t let them lose their ability to reach resolution!

Terri Brown, James Mackenzie, Daniel Rainey

Ethical Communication - A Bridge to Respectful Relationships Salon C

Ethical Communication is a concept I have been constructing for years. Based on research outlined within Rushmore Kidder’s work “Moral Courage” (2003), I have created a two-part definition of Ethical Communication that explores not only our own values and how they impact our approach to conflict and conflict management but that also incorporates the values that Kidder discovered are universally appreciated. Differing values are often viewed as points of impasse and conflict. In this session we will explore the possibility that values which we may struggle to understand and address often have more in common with our own values than we assume.Values can, and do, offer a shared foundation for communication about difficult subjects.

Laura Smythe

Race, Culture and Meaning-Making in Conflict Resolution within Multiculturalism

Salon D

Normative dispute resolution models are rigid and may be out of sync with the meaning-making traditions of cultural indigens in multicultural societies because some minority cultures have their own unique dispute resolution traditions. In seeking to resolve disputes in multicultural societies, these cultural others expect dispute resolution models to make sense to them. When normative models fail to meet that expectation, their needs are not served and settlements, when achieved, are not durable. The session will explore with participants non-normative approaches for resolution of culturally-contextualized disputes using case studies.

Regina Odofle Thompson

When Does Incivility Cross Over to Bullying? An Investigation of Organizational Characteristics, Communication Behavior, and Workplace Policies

Salon B

This session focuses on the communication acts of incivility that help to form organizational climates in which bullying occurs. When does incivility become bullying, and how should the organization address the issue? Emphases are placed on multiple perspectives related to defining the acts of incivility, recognizing patterns, and creating policy to address the concerns. Efforts are made to evaluate the use and effectiveness of policy.

Lisa Wallace

Saturday | Continued


Many Notes One Symphony


The Association for Conflict Resolution

A professional organization enhancing

the practice and public understanding

of conflict resolution. ACR gives voice to

the choices for quality conflict resolution.

12100 Sunset Hills Road

Suite 130 | Reston, VA 20190

703.234.4141

www.acrnet.org

Thinking about our thinking*: From emerging research to practical application

Call for Proposals: ACR Conference 2015Reno, Nevada, October 7-10, 2015

Opening Date: October 10, 2014

Closing Date: December 15, 2014 (12:00 midnight Eastern time)

*In memory of Dr. John Haynes

The Association for Conflict Resolution (ACR) 2015 is a Confer-ence with a difference. The Conference Program will be an inte-gration of special Institutes, Symposia, Trainings and Workshops sessions encircling and within the main general Conference Pro-gram. Proposals are invited to create ACR’s Conference 2015 Program. We are offering the opportunity to be part of emerging and engaging conflict resolution research and practice applica-tions as we consider knowledge transfer in all its aspects. There will be special Institutes, Symposia, Workshops and Train-ing sessions with specific content programs tailored for specific topics and audiences interwoven within the general Confer-ence program. The Conference’s general program and special sessions start on Wednesday, October 7, 2015 and continue through to Saturday, October 10, 2015.

Proposals for Conference 2015 must be submitted no later than December 15, 2014 at 12 midnight Eastern time.

Specific proposals for special Conference Symposia, Trainings, Institutes, and Workshop sessions and the general program are invited. Relevance, currency of topic, innovation and creativity in practice/technology, best practices and collaboration within and across practice areas and contexts are critical (recognizing that the craft of conflict management and resolution encom-passes foundational research/knowledge, policy development and practice skill applications). We want people to “think about their thinking” in knowledge transfer from the emerging research to practice applications along the diversity of the continuum of skills acquisition from the traditional to the contemporary perspective.

The Call for Proposals opens on October 10, 2014 and clos-es on December 15 at 12 midnight Eastern time. Proposals submitted after this date and time will not be considered. Only complete submissions will be eligible for consideration.

With your proposal submission, please indicate clearly if you are submitting a special session topic for a Symposium, Training, Institute, or Workshop or for the general program (the latter from Wednesday to Saturday when the general program ends at 12:00 noon while special sessions continue until 5 PM). There is no submission limitation.

Proposal submissions must expand knowledge and practice along the spectrum of the conflict management and resolution field, the art and craft of practice and reflect ACR’s Diversity and Equity policy. These should present innovative ideas, research or practices.

To submit your proposal, please use and complete the Survey Monkey: https://www.surveymonkey.com/s/ACR2015_CallForProposals

Presenters are expected to register for the Conference and actively assist with marketing their presentations. ACR offers a reduced conference registration fee for presenters, but does not cover hotel, travel or other presenter expenses.

Notification of acceptance or rejection of a proposal will be given no later than February 27, 2015.

So help write the ACR Conference 2015 Program being held in the picturesque setting of Reno, Nevada.

Your ACR Conference 2015 Tri-chairs: Bryan Hanson, Jeff Thompson, Clare Fowler


Save the Date!ACR 2015 Annual Conference

October 7-10, 2015Atlantis Casino Resort SpaReno, Nevada

VOIC

ES, C

HO

ICES

, SO

LUTI

ON

S

ACR

14th

Ann

ual C

onferenc

eOctob

er 8-11, 20

14

Many Notes O

ne Sym

phon

y |

Hilto

n Ci

ncin

nati

Neth

erla

nd P

laza

| C

inci

nnat

i, Oh

io

CER

TIFIC

ATE OF AT

TEND

ANCE

FOR

Che

ryl J

amis

on, A

CR

Pre

side

nt

Ass

ocia

tion

for

Con

flict

Res

olut

ion

A

Prof

essi

onal

Org

aniz

atio

n D

edic

ated

to E

nhan

cing

the

Prac

tice

and

Publ

ic U

nder

stan

ding

of C

onflic

t Res

olut

ion.

Uniform Certificate of Attendance

This certificate should be filed with the appropriate MCLEBoard(s) or Commission(s) within 30 days of activity.

Sponsor:

Activity Title:

Date:

Location:

State Activity Number:(for those states designating program numbers)

NOTE: Introductory remarks, keynote addresses, business meetings, breaks, receptions, etc., are notincluded in the computation of credit.

TO BE COMPLETED BY ATTORNEY:

By signing below, I certify that I attended the activity described above and am entitled to claim

CLE credit hours, including Ethics credits.

Attorney Name(Print): Membership, Registration or Supreme Court Number

Attorney Signature Date

State where credits are to be registered

Note: Complete a certificate for each state in which you are required to file. Rules for CLE in some statesrequire the provider to file attendance with the regulator as a service to lawyers. Please confirmjurisdictional reporting requirements with the provider or state regulator

Acknowledged by:

_________________________________________Sponsor Representative

This program is eligible for a total of: CLE credits (60 minute hour)CLE credits (50 minute hour)

Of this total: Ethics credits (60 minute hour)Ethics credits (50 minute hour)


46

Session Length

Advanced Mediation Training: Working with Parties with High Conflict Behaviors from the Transformative Approach Full Day

As the World Turns: Crafting Effective Custody Mediation Processes as the World Becomes More Diverse 90 Minute

Avoiding and Resolving Disputes in the Outsourcing Context 90 Minute

Breaking Bad Behavior — Dealing With Disruptions, Interruptions, Obstinancy and Insults 90 Minute

Child Protection Mediation: An Ever Expanding Practice Area 90 Minute

Conducting A Quality Mediation Process: Is Your Baton Facilitating An Ethical Score? 90 Minute

Conflict Coaching for Special Educators and Parents of Children with Special Needs Full Day

Conflict Resolution and Gender Inequalities in Saudi Arabia: Translating Theory into Practice 90 Minute

Conflict Resolution in Northern Ireland After the Agreement: The Challenge of Building Trust, Reconciliation, and Peace 90 Minute

Confronting Injustice with Authentic Voices: Effective Advocacy Skills in Contentious Public Controversies 90 Minute

Creating Safe and Welcoming Environment, How Bias and Bullying are Related 90 Minute

Creating Success in High Stakes Mediation; Tricks of the Trade for Mediators of High Impact, High Stress Cases of All Types. 90 Minute

Cross-Border Consumer Online Dispute Resolution: The Next Big Thing 90 Minute

Cultural Intelligence: Are you Culturally Competent? How to Integrate into Conflict Resolution 90 Minute

Detoxing the Workplace: Coaching Toxic and Avoidant Leaders 90 Minute

Enhancing Organizational Conflict Consulting Effectiveness: Utilizing Multiple Frames and Reframing 90 Minute

Ethical Communication — A Bridge to Respectful Relationships 90 Minute

Facilitating With Heart 90 Minute

Fast and Furious: Resolving Conflicts in a Dynamic Business Environment 90 Minute

Five Strategies for Managing Reactive Devaluation in Commercial Dispute 90 Minute

How to Use Creativity Tools to Break Through Conflict Logjams 90 Minute

Impasse is a Fallacy Half Day

Judicial Settlement Conferencing 90 Minute

Love and Death: Mediation Opportunities in End-of-Life Decision Making 90 Minute

Maximizing Creativity in Mediation — Moving Beyond Traditional Brainstorming Models Half Day

Mediating with members of the GLBTIQ Community: Being Gay Friendly is not Enough! 90 Minute

Mediation as a Response to Complex Social Problems 90 Minute

Mediator Standards of Conduct for ALL Types of Mediation 90 Minute

Mediators as Leaders? The Paradox of Our Power 90 Minute

Meeting Facilitation Skills for Mediators 90 Minute

Moving Toward a Just Peace 90 Minute

Narrative Practices for Conflict Resolution — Externalization and Circular Questioning Half Day

Navigating Complex Financial Issues in Mediation Half Day

Online ADR Case and Program Management 90 Minute

Online Mediation: Yesterday, Today and Tomorrow 90 Minute

Orchestrating Mediation Success: the Key Role of Preparation 90 Minute

Overcoming Resistance to Resolution in Mediation: How to Recognize Resistance Markers and Manage their Impact on your Process 90 Minute

Passing the Practical Exam: How to Tap into your Conflict Resolution Skills in the Heat of the Moment 90 Minute

Race, Culture and Meaning-Making in Conflict Resolution within Multiculturalism 90 Minute

Rebuilding Harmony in Houses of Worship: Resolving Conflicts in Faith-Based Congregations Full Day

Reframing — From Skill to Artistry: How to Use Reframing to Transform a Mediation Session 90 Minute

Requiem in Peace: Probate Mediation How to Harmonize Diverse Parties and Interests for Peaceful Posterity 90 Minute

Social Emotional Constructs: Designing Effective Brain Sensitive Relationships & Collaborations 90 Minute

Somewhere Over the Rainbow: Privilege, Prejudice, & Conflict in the Emerald City 90 Minute

Strategic Questioning: Asking the Right Question, at the Right Time, in the Right Way, to the Right Person 90 Minute

Structuring a Safe and Appropriate Mediation Process for Parties with a History of Domestic Abuse 90 Minute

The Art & Science of Executive Functioning: The Neurobiology of Leadership Half Day

The Evolution of Narrative Practice in Facilitating High Stakes Conflict with Clinicians, Patients and Families 90 Minute

The Generalist Approach to Conflict Resolution 90 Minute

The Parties Have Settled! Now What? Getting it in Writing! 90 Minute

Working with Metaphors in Mediation: Beyond Feedback and Reframing 90 Minute

ACR 14th Annual C

onference | Sessions Attended

21C

THE BANKS DISTRICT

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

Campanello’s - $$414 Central Ave, 721-9833Mainstay Rockbar - $301 W. 5th St, 721-7625Plum Street Café - $423 Plum St, 651-4341Head First Sports Café - $218 W 3rd St, 721-3767Jimmy G’s - $$435 Elm St, 621-8555Izzy’s - $800 Elm St, 721-4241Papa John’s Pizza - $$132 W 7th St, 333-0303Bistro On Elm - $$Millennium: 150 W 5th, 352-2189Red Roost Tavern - $$Hyatt: 151 W 5th St, 579-1234It’s Just Crepes - $151 W 4th St, 632-7373Café Martin - $$Garfield: 2 Garfield Pl, 421-3355Blue Wisp Jazz Club - $$700 Race St, 241-0431Fins & Feathers Bar BQ3 Garfield Pl, 621-3467Jean-Robert’s Table - $$$713 Vine St, 621-4777Skyline Chili - $643 Vine St, 241-2020The Palace - $$$Cricket Lounge - $$Cincinnatian: 601 Vine, 381-3000Palomino Restaurant & Bar $$505 Vine St (2nd Fl), 381-1300Orchids - $$$Grille / Bar at Palm Court - $$Hilton: 35 W 5th St, 421-9100Hathaway’s Coffee Shop - $Carew Tower: 441 Vine, 621-1332Abby Girl Sweets Cupcakery - $41 W 5th St, 335-0898Boi Na Braza - $$$441 Vine St, 421-7111

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

Morton’s Steakhouse - $$$411 Vine St, Ste 2A, 621-3111Local 127 - $$413 Vine St, 721-1345O’Malley’s in the Alley - $25 W. Ogden Place, 381-3114Istanbul Cafe - $$628 Vine St, 421-5100Sports Page Restaurant - $626 Vine St, 721-0067Akash India - $$ 24 E. 6th St, 723-1300Righteous Room - $641 Walunt St, 381-4408Metropole - $$$21c: 609 Walunt St, 578-6660Nicholson’s Tavern - $$625 Walnut St, 564-9111Panera Bread- $ 1 E 6th St, 241-0000Chipotle - $ On Fountain Square, 579-9900Via Vite - $$ (on Fountain Square)520 Vine St, 721-8483Rock Bottom Brewery - $$ On Fountain Square, 621-1588El Coyote - $$41 E St, 421-5757Mynt Martini - $$28 Fountain Square, 621-6968Graeter’s Ice Cream - $511 Walnut St, 381-4191McCormick & Schmick’s $$21 E 5th St, 721-9339Ingredients - $Westin: 21 E 5th St, 852-2740Freshii - $452 Walnut St, 421-3000Bruegger’s Bagels - $6th E 4th St, 421-2320Jeff Ruby’s Steakhouse - $$$700 Walnut St, 784-1200

Restaurants more than four blocks from the Duke Energy Convention Center:A Tavola Pizza Bar & Trattoria - $$1220 Vine St, 246-0192Bakersfield OTR - $$1213 Vine St, 579-0446BrewRiver GastroPub - $$2062 Riverside Drive, 861-2484Jimmy Buffett’s Margaritaville - $$1000 Broadway St. 250-3318The Lackman - $$1237 Vine St. 381-0741Mixx Ultra Lounge - $$1203 Main St, 621-6499Montgomery Inn Boathouse - $$925 Riverside Dr, 721-7427Nicola’s Ristorante Italiano - $$$1420 Sycamore St, 721-6200Primavista - $$810 Matson Place, 251-6467Scotti’s Restaurant - $$919 Vine St, 721-9484Taste of Belgium - $$1133 Vine St, 381-4607Zula Restaurant & Wine Bar - $$1400 Race St, 744-9852Pharmacies & Snack ShopsCVS Pharmacy604 Race St, 345-3800Walgreen’s601 W 6th St, 929-4316

41

44

45

46

47

48

49

50

51

52

53

54

55

First Watch Restaurant - $700 Walnut St, 721-4744Dynasty - $$709 Main St, 381-2666Busken Bakery - $650 Walnut St, 675-7778Nada - $$600 Walnut St, 721-6232Boca - $$114 E. 6th St, 542-2022Sotto - $$$116 E 6th St, 977-6886Igby’s - $122 E 6th St, 246-4396Trattoria Roma - $$580 Walnut St, St Level, 723-0220Silver Ladle - $$580 Walnut St, 834-7650Currito - $121 E 5th St, 579-1333Tom + Chee - $420 Walunt St, 381-2433Arnold’s Bar & Grill - $$210 E 8th St, 421-6234Cafe de Wheels - $(Food Truck), 549-5246

Hotels Marked In Red Key:Under $8 – $$8 to $25 – $$More than $25 – $$$Vine Street is the dividing location between East and West addresses. Map not to scale. Complete list of restaurants available in Cincinnati USA Official Visitors Guide.

18

42 43

116

7

9

8

1921

17 3337

3435

46302928

26

16

15

22231 3

10

4

38

41

50

39

54

32

The area code for all phone numbers is

513.

2

14

Updated August 16, 2013

20

36

27

13

48

5

45

12

51

43

42

25

44

52

53

OVER-THE-RHINE DISTRICT

Open Tues. - Sun.11 a.m. -5 p.m.

31

The Banks Entertainment District starts at 2nd St between Walnut and Main. Restaurants include: Crave - $$125 Joe Nuxhall Way, #125, 241-8600Moerlein Lager House - $$115 Joe Nuxhall Way, 421-2337Mahogany's at The Banks - $$180 E. Freedom Way, 721-7685Ruth’s Chris Steakhouse - $$$100 E. Freedom Way, #160, 381-0491Tin Roof - $$160 E. Freedom Way, 381-2176Toby Keith’s I Love This Bar - $$145 E. 2nd St, 721-8629

24

40

4947

Cincinnati Restaurant Map

47

all have one thing in common....

CONFLICT MANAGEMENT EXPERTS

The top workplaces of Atlanta

Master of Science in Connict Managementwww.kennesaw.edu/mscm

Preparing Leaders for Today’s Challenging Environments

Training & Education

Affordable On-Site Expert Training Offering customized training in:

Mediation Family Group Conferencing

& Decision-Making Victim Offender Dialogue Restorative Discipline Circle Processes

Certificates in Conflict and Dispute Resolution

Offered online or seated Academic and practical training Broad interdisciplinary course options

The Center for Dispute Resolution at Missouri State University

www.MissouriState.edu/CDR

“Educating the next generation of neutrals and practitioners.”The Institute combines the academic depth of an Ivy-league Institution with the practical knowledge of leading practitioners to create permanent capacity in organizations and deep, lasting skills in individuals. The Institute operates under the principle that con�ict is an inevitable part of human interaction, and itsresolution is an essential tool to learn larger lessons and promote organizational reform.

The Scheinman Institute on Con�ict Resolution is...

Professional Programs- Dispute Resolution- Labor-Management Relations- Organizational Con�ict Management

Research and Projects- Healthcare Transformation Project- Bargaining for Better Schools- Asian Labor Arbitration Project

Student Activities- Credit Courses- Dispute Resolution Exercises and Competition- Research

Visit www.ilr.cornell.edu/con�ictres/ for more information and to register for workshops.

Cornell UniversityScheinman Institute on Con�ict Resolution

Cornell UniversityILR School

Phone: (301) 313 - 0800 www.natlctr4adr.org

• Mediation • Facilitation • Training • Conferences • Workshops/Seminars • Certificate Program in

Alternative Dispute Resolution

The Center for

Alternative Dispute Resolution

SAVE-THE-DATES

MEDIATION TRAINING COLLEGE PARK, MD

DECEMBER1—5, 2014

————

ANNUAL CONFERENCE GREENBELT, MD

JUNE 25—26, 2015

Phone: (301) 313 - 0800 www.natlctr4adr.org

29 YEARS OF PROVIDING EDUCATION AND DISPUTE RESOLUTION SERVICES

TO DIVERSE AUDIENCES.

CONFLICT MANAGEMENT COACHING Conflict management coaching (also known as conflict coaching) is a one-on-one method for helping people strengthen their ability to engage in conflict more effectively. This process may be used in tandem with mediation or by clients who want to gain proficiency to independently manage and engage in their interpersonal conflicts.

For information on our training programs – conducted in person, by telephone, by webinar, and your workplaces – contact CINERGY® Coaching at:

[email protected], or toll free 1-866-335-6466. Our book: Conflict Management Coaching: The CINERGY™ Model by Cinnie Noble,

http://www.cinergycoaching.com/conflict-management-coaching-book/

www.cinergycoaching.com

La realidad que vivimos reclama un compromiso serio y maduro para mejorar la calidad de vida de los hombres, aportándole los instrumentos necesarios para “Construir la Paz”. Para construir la Paz, debemos lograr que la opción fundamental de los ciudadanos sea el respeto por la vida y el reconocimiento de la dignidad de cada semejante; que la actitud de vida se encuentre en la posibilidad de encarar proyectos comunes desde la diversidad, en el respeto mutuo, en el establecimiento de vínculos transversales y que todo ello se traduzca en el férreo testimonio de los constructores de la Paz. Esta es la tarea de los mediadores del Equipo I.M.C.A.

Our reality demands a serious and mature commitment to improve the quality of people’s lives, providing them the tools to "Build Peace". To build peace, we must make certain that citizens’ fundamental choice is respect for life and the dignity of each creature; that the outlook on life is to look for possibilities to work together on common projects from a perspective of diversity, mutual respect, and the establishment of transversal bonds, all of which translates into the ironclad mark of Peace builders. This is the work of the mediators of Equipo IMCA (the interdisciplinary team for mediation, conciliation and arbitration).

Riobamba 331 - 2º Piso - (1025) - Buenos Aires Tel. (54-11) 4374-6119/4372-8918 Fax: (54-11) 4371-0595

E-mail: [email protected]

www.justpeaceumc.org202-488-5621

[email protected]

@JustPeaceUMC www.facebook.com/justpeaceumc

JustPeaceCenter for Mediation and Con�ict Transformation

Faith-Based Conflict Transformation

Wilenchik & Bartness, PCOffers Mediation Services Nationwide

Wilenchik and Bartness, PC, a Phoenix, Arizona commercial law firm, offers commercial mediation services in addition to it’s commercial litigation services.

Becky Bartness is a trained mediator who is rated Martindale-Hubbell AV -Preeminent and listed in the Bar Register of Preeminent Women Lawyers. Ms. Bartness has practiced law for 33 years with a focus on real estate, banking, environmental, leasing, corporate and partnership law. She has also served as an AAA arbitrator and judge pro tem, and is rich in experience as a lead negotiator, collaborative law practitioner and mediator.

Becky can be reached at 602-606-2810 or at [email protected].

® TM

ACR halfpage ad.indd 1 7/23/12 9:17 PM

Success is measured, in transformative mediation, not by settlement but by party shifts toward strength, responsiveness and constructive interaction. Effective practice is focused on supporting empowerment and recognition shifts, by allowing and encouraging party deliberation and decision making, and inter‐party perspective taking, in

various ways.

NEW FOR 2014 THE CONTRACTORS CONTRACT:

“Applying Transformative Mediation with Attorneys and Their Clients in a Commercial Dispute”

“The Contractor’s Contract” involves a business owners’ dispute over a building construction contract that has escalated and spilled into the community. This video highlights the dynamics of mediation when parties are represented by attorneys. Mediator, Jody Miller, a Fellow of the Institute for the Study of Conflict Transformation, uses all the skills of a Transformative mediator to help the parties talk through their issues. This two DVD set includes the mediation as well as intake with both parties and an analysis of the mediation, facilitated by Professor Robert A. Baruch Bush. $95.00

TRANSFORMATIVE MEDIATION: A Sourcebook Resources for Conflict Intervention Practitioners and Programs

An accessible volume for practitioners, administrators and students who need to be up‐to‐date with the variety of models of practice in the field. Nineteen leading scholars and practitioners bring together the theory and practice of transformative mediation, showcasing the latest applications of the model, reporting on empirical evidence, and pointing to sources for further study. $47.95. Both publications can be purchased on our website along with other book formats, DVD’s and materials at: www.transformativemediation.org

find us on YouTube and facebook at: https://www.facebook.com/TransformativeMediation https://www.youtube.com/watch?v=JZbUqo7nB3g

Learn to think like a lawyer.

For complete program information, visit: law.hamline.edu/mslTo learn more, contact Kitty Atkins at [email protected] or 651-523-2897

CLASSES AVAILABLE ONLINE OR IN RESIDENCE

Hamline University’s Master in the Study of Law (MSL) program is designed for working professionals who want to be more valuable in their current job — or their next one:

• Become a sophisticated consumer of legal advice and information• Gain perspective on legal implications of workplace decisions• Learn how to write clearly and analytically• Develop basic legal research tools• Master conflict resolution theory and practical skills, including negotiation and

creative, practical problem-solving

ALTERNATIVE DISPUTE RESOLUTION CENTER

The NKU ADR Center draws upon the expertise and experience of NKU faculty to provide the tri-state area with dispute resolution services. The Center is available to mediate and arbitrate employment, commercial, landlord-tenant, international, public policy, neighbor-to-neighbor and family issues.

Learn more about the Center and meet our mediators and arbitrators at:

Download the Netherland Plaza app!Includes:

History & Walking TourHotel Maps

Directions to attractions & businessesRestaurant information

and more!

For Apple Products For Android Products

Or search for Hilton Cincinnati in your app store

Come Study with us at Wayne State University

MA in Dispute Resolution

Core Courses • Intro to Peace & Security Studies • Roots of Social Conflict • Communication, Culture & Conflict • Human Diversity & Human Conflict • Negotiating Theory & Practice • Neutral Intervention Theory & Practice • Practicum in Dispute Resolution • Final Seminar in Dispute Resolution

• Democratic Dispute Resolution is inherently democratic, using techniques that give voice to all disputants. • DiverseThe program is marked by a diverse student body in small classes. • PracticalAll students participate in a practicum experience. • FlexibleClasses meet for three-hour periods weekday evenings. !!!!!• 32 hours required to

complete the degree

• Full-time students can Þnish in 20 months

• All faculty combine scholarly expertise with real-world experience

• Study may begin in either Fall or Winter semesters.

Contact us at:http://[email protected]

Based in the Department of Communication, MADR provides graduate study exploring conßict, intercultural communication, negotiation, mediation & other forms of alternative dispute resolution.

DETROIT, MI

CONFLICT RESOLUTION DAY

EVERY THIRD THURSDAY IN OCTOBER • Sponsored by the Association for Conflict Resolution

www.ACRnet.org/crday

An Annual International Celebration

FACILITATION

NEGOTIATION

AR

BIT

RATION

MEDIATION

CONCILIATION

acr 14th voices, choices, solutions annual · pdf file40october , 21 1 1 - 8 voices, choices,...

Documents