acs wty en matrix analys

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Automotive Consulting Solution Warranty Management – Action matrix analysis

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WTY Matrix Analys

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  • Automotive Consulting SolutionWarranty Management Action matrix analysis

  • SAP AG. All rights reserved. 2

    Agenda

    1. Benefit for the Customer

    2. Description of the Function

    3. The Function in the System

    4. Technical Information

  • SAP AG. All rights reserved. 3

    Proven solutions/services of SAP Automotive Consulting Solutions already running productive at several customers Solutions and documentation are available in German and English

    Customer Benefit

    Prompt implementation possible Defined timeframe for implementation

    Exact calculation of implementation cost. Implementation for fixed price 6 months of free follow up care operations for bug corrections starting at

    the date of installation within the development landscape. Afterwardschargeable consulting support starts

    No additional ongoing costs (i.e. maintenance cost)

    Lsung

    Time

    Cost

    Solution

  • SAP AG. All rights reserved. 4

    Agenda

    1. Benefit for the Customer

    2. Description of the Function

    3. The Function in the System

    4. Technical Information

  • SAP AG. All rights reserved. 5

    The action matrix is the core of the warranty process.It is therefore crucial to keep an overview.

    Simplify ongoingimprovements

    Makes processestransparent

    Document andmaintain

    With ACS Action matrix analysis developments within the actionmatrix become much easier. That is the foundation for high qualityongoing improvements.

    VSR-Validations are integrated as well. They can be defined rightfrom the report.

    The analysis report can be started directly form the claimprocessing UI. The processor can thus use it to gain an overview ofpossible next steps and their content and consequences

    System documentation and external sources of documentation canbe shown immediately next to the action

    In case of incidents, support people can see understand theprocess design intuitively and find possible errors quickly.

  • SAP AG. All rights reserved. 6

    Agenda

    1. Benefit for the Customer

    2. Description of the Function

    3. The Function in the System

    4. Technical Information

  • SAP AG. All rights reserved. 7

    Selection screen

    Select the matrix to beanalyzed

    Select status and action codeto focus on special parts ofthe matrix.

    Additional information forelementary actions

  • SAP AG. All rights reserved. 8

    Action matrix analysis

    Interlinking actions

    Action matrix

    Elementary actions

    Starting and target shown isalso shown for elementaryactions within interlinking

    actions

    Assignment of actions tocategories

  • SAP AG. All rights reserved. 9

    Action matrix analysisDocumentation and information about elementary actions

    Function modules ofelementary actions

    System documentationof the function module

    Development class ofthe function module

    Link to external sourcesof documentation

    Type of action

  • SAP AG. All rights reserved. 10

    Action matrix analysisDrilldown in elementary actions

    VSR validations

    Tables and messages

    Direct access to validation maintenance

    Direct access to table definition

  • SAP AG. All rights reserved. 11

    Agenda

    1. Benefit for the Customer

    2. Description of the Function

    3. The Function in the System

    4. Technical Information

  • SAP AG. All rights reserved. 12

    Technical Information

    Available for SAP ERP ECC 6.0

    Activation of industrialized solution in SAP ERP System not necessary

    Technical installation is remote possible

    Modification free

    Delivery in Znamespace

  • SAP AG. All rights reserved. 13

    Source of Information

    OSS-SystemNotes (Search term: Automotive Consulting Solutions)

    InternetOverview-, Detail- and Customer presentations

    http://www.sap.com/acs

    Email - distribution listSigning up through [email protected]

  • Thank you!Christian WittmannConsulting AutomotiveSAP Deutschland AG & Co. KGHasso-Plattner-Ring 769190 WalldorfM +49/160/889 6223E [email protected]://www.sap.de

  • SAP AG. All rights reserved. 15

    SAP AG. All rights reserved.

    No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.

    Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

    National product specifications may vary.

    These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation orwarranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Groupproducts and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothingherein should be construed as constituting an additional warranty.

    SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG inGermany and other countries.Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.