actionable strategies for effective communities of practice (cop): a case study … ppt_4.3 forming...
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Actionable Strategies for Effective Communities of Practice (CoP): A Case Study of a 6-month CoP implementation
Mark Chia Mingde, Cindy Yen and Harjit Kaur Centre for Educational Development Republic Polytechnic, Singapore
2 November 2018
Supported by
School of Hospitality, Republic Polytechnic
SchoolofHospitality
-5Diplomas-80full-0mestaff
-Ave.15yearsofhospitalityexperience
Academic
RoleModels(ARMs)
AcademicAdvisors(AAs)
AcademicMentorsforthe
qualityofcurriculum
materialsandassessment
paperspriortoapprovalbyProgrammeChairs.
AcademicMentorscolleagues
undergoingin-house
cer0fica0onprogrammes.Curatorsof
lessonpackagesandlessonobserva0on
videoexemplars.
(RepublicPolytechnic,2018)
School of Hospitality, Republic Polytechnic
=AcademicRoleModels+AcademicAdvisors
TerminologyproposedbytheJointPolytechnicCommiOeetoEnhanceTeachingandLearning(CentreforEduca0onalDevelopment,2018)
SOHTermsJointPolytechnicTerms
(Wenger,McDermoO&Synder,2002)
DOMAINHospitalityStudies
COMMUNITYLecturersinsub-sectorsofthehospitalityindustry
PRACTICEEnsuring
academicqualityinDesign,
DeliveryandAssessmentofCurriculum
CoP Literature: Application to SOH CoP
Size
Loca0on
Time
Composi0on
Small Big
Long-livedShort-lived
Collocated
Homogenous
Distributed
Heterogeneous
(Wenger,McDermoO&Synder,2002)
CoP Literature: Application to SOH CoP
Literature: Application to SOH CoP
(Nonaka&Takeuchi,1995)
Learning Needs Analysis for CoP Sessions
FocusGroupDiscussionsOnlineQuesLonnaireSurvey
Par0cipantswerekeentolearnaboutgoodprac0cesandchallengesfacedbyotherSOHdiplomasandtodevelopcommonstandardsthatapplyacrossallSOHmodules,
regardlessofdiploma.
CoP Programme Schedule
• CurriculumDesignCraMingEffecLveLearningOutcomes
May
• CurriculumDesign:CraMingengaginglessontriggers,ScopeandSequencing
JuneCommonTopics(bothAAsandARMs)
SpecialistTopics(ForARMs)SpecialistTopics(ForAAs)
• AssessmentPlanning:EvaluaLngValidityofTestPlanning
July
• AssessmentCraMing:EvaluaLngValidityofTestItems
Aug • AssessmentCraMing:ReviewingandrecraMingtestitems
Oct
• CurriculumDeliveryI:DimensionsofEffecLveTeachingandLearning
Aug
• CurriculumDeliveryII:CriLqueofTeachingpracLces
Oct
(Chia,YenandKaur,2018)CentreforEduca0onalDevelopment,RepublicPolytechnic
Forming the Community: CoP Roles
Moderators:FacilitatesandcoordinatesExamplefromourCoPStafffromCentreforEduca0onalDevelopment(CED)
‘Sponsor’(s):ManagementlevelleadershipExamplefromourCoPAssistantDirector(Academic)fromtheSchoolofHospitality(SOH)
ResourcePersons:ExpertsinspecificdomainsExamplefromourCoPDomainExpertse.g.ChairpersonsfromtheCer0ficateinFacilita0onpanel.
Members:Par0cipantsinthecommunityExamplefromourCoPAcademicAdvisors/AcademicRoleModelsfromSOH
TheCoProleterminologywasadaptedfromProbstandBorzillo(2008).
Overview of each CoP Session
Virtual Community of Practice
FrontPageofSOHCoPWebpage
VirtualCoP(Videos)
VirtualCoP(ExamPaperCriLque)
VirtualCoP(DiscussionForum)
Physical Community of Practice
Physical Community of Practice
From Community to Workplace Practice
From Community to Workplace Practice
Programme Evaluation: Methods
Interviews
FocusGroup
One-on-one
Sampling
Purposive
N=7
Coding
MembersChecktoensurevalidity
GroundedApproach
CoPLiteratureonCoPcomponents
Actionable Design Considerations
Domain
AuthenLcity
Benchmarking
DevelopingNewPerspecLves
Community
OvercomingFear
Leadership
PracLce
DissolvingIsolatedPracLce
DevelopingNewPracLces
(Chia,YenandKaur,2018)CentreforEduca0onalDevelopment,RepublicPolytechnic
Conclusion: Going Forward
Implementa0onofmodifiedinternalSOPsforLessonDesignandAssessment
*Monitorimplementa0onwithmodulechairs
*Refinemodelfortheinten0onalforma0onofCoPs
andtestitoutonotherSchoolsinRP
Cindy
Harjit
Mark
Q & A
Formoreinforma0on,pleasecontact:[email protected]
CentreforEduca0onalDevelopmentRepublicPolytechnic,Singapore
References CentreforEduca0onalDevelopment(2018).SWPBriefingGuidelinesandFAQforT&LRoadshow.
Unpublisheddocument.RepublicPolytechnic.Chia,M.,Yen,C.,&Kaur,H.(2018).FormingaCommunityofPracLce:ACaseStudyoftheSchoolof
HospitalityatRepublicPolytechnic.Unpublishedmanuscript.Nonaka,I.,&Takeuchi,H.(1995).TheknowledgecreaLoncompany:howJapanesecompaniescreatethe
dynamicsofinnovaLon.NewYork:OxfordUniversityPress.Probst,G.,&Borzillo,S.(2008).Whycommuni0esofprac0cesucceedandwhytheyfail.European
ManagementJournal,26(5),335-347.RepublicPolytechnic(2018).SchoolofHospitality.Retrievedfrom
hOps://www.rp.edu.sg/soh/about-soh/about-usWenger,E.,McDermoO,R.A.,&Snyder,W.(2002).CulLvaLngcommuniLesofpracLce:Aguideto
managingknowledge.Boston,MA:HarvardBusinessPress.
Acknowledgements
SchoolofHospitalityMr.ChrisThomas,AssistantDirector(Academic),SchoolofHospitality,RepublicPolytechnicMr.ThomasLazzerine,ProgrammeChair(Work-LearnProgramme),SchoolofHospitality
AcademicAdvisorsandAcademicRoleModels,SchoolofHospitality*
CentreforEducaLonalDevelopmentDr.AnthonyLeow,AssistantDirector(Capability&Industry)
Mr.KiuCheongMau,PrincipalLecturerDr.LokeHanYing,SeniorLecturerMr.SongBoonKhing,LecturerDr.DavidKwok,SeniorLecturer