Active Role in Health Care

This program and materials were in part funded and performed under contract number

HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.

Taking an active role in your health care.

Health Literacy

• The degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions.

(Ratzan and Parker, 2000)

• Functional health literacy is the ability to apply reading and numeracy skills in a health care setting.

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Health LiteracyHealth Literacy * 3 2

• General literacy.• Experience with health system.• Complexity of information.• Cultural and language factors.• How information is communicated.• Aging.

Adult Health LiteracyAdult Health Literacy

Use it or lose it! Average adult reads 3-5 grade levels below highest grade

completed.

What can help??

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• SPEAK UP program.

• AHRQ.gov website.

• Partnership for Clear Communications.

• Programs such as these.

Engage for HealthEngage for Health

What is Patient & Family Engagement?

• An approach to the planning, delivery and evaluation of health care that grounded in mutually beneficial partnerships among patients, families and health care providers

• A core component of an organization’s health care delivery system which provides a strong foundation that leads to successful outcomes for patients

HAP Serves as a Guiding Force

Our Patient & Family Engagement Philosophy: • Human Interactions

See the Person, Not the Patient.• True Partnership

Empowerment for all.• Respect and Dignity

Response to individual choices and preferences.

• Open CommunicationMovement toward transparency.

Driving PFE Innovation Through

Take an Active Role in Your Health Care

This program and materials were in part funded and performed under contract number

HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.

Taking an active role in your health care.

Engage for Health 3

What is engagement?• Listen• Understand• Ask questions

Why is engagement important?• Better health and satisfaction

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Staying EngagedEngage for Health

Tips to stay engaged:• Take a friend or family member with you• Write things down• Repeat back what you’ve heard• Ask questions

Importance of Communication

“The single biggest problem in communication is the illusion that it has occurred.”

—George Bernard Shaw

Engage for Health

Engage for Health 2

Questions are the Answers:

URL for AHRQ Waiting Room Video14

Engage for Health 5

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3 Types of Questions:• What is this test for?• What are my choices?

• Why do I need this treatment?• Why do I need to decrease my salt? • How often do I need to take the medication?• How do you spell the name of that drug?

What did you Hear?

What Did You Hear?

Engage for Health

Role Play

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Goal – to partner with local health care provider:

– Hospitals– Primary Care Physician Practices– Post-acute Care– Other providers in area

Provider will fulfill the role of the provider for the group role play

Role Play: Patient

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Role Play: Health Care Provider

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Role Play: Observer

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Resources

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• Getting Started Sheet

• Slide Show with notes

• Role Play Cards

• Additional Resources handout

• Notepads and additional resources are available from AHRQ.gov

Engage for Health

This program and materials were in part funded and performed under contract number

HHSM-500-2012-00022C, entitled “Hospital Engagement Contractor for Partnership for Patients Initiative.