David Gurteen

The Future of Knowledge Sharing The Future of Knowledge Sharing

People and TechnologyPeople and Technology!!

actKM ConferenceOctober 2007

David GurteenGurteen Knowledge

David Gurteen

Begin with the end in mindBegin with the end in mind

• Technology is not everything but …• My story – how I use technology• Not to show I am clever or promote my site• But to demonstrate the POWER - technology can put

in the hands of the individual• To provoke thought, sow seeds in your minds• To draw some lessons & thoughts of the future

David Gurteen

My StoryMy Story

David Gurteen

My WebsiteMy Website

• Created August 1999• Did not want to create a ‘marketing’ website• Provide value through real content• Demo my capabilities in an authentic way• A resource for myself• Built from existing material• Lotus Notes based

David Gurteen

Gurteen Knowledge WebsiteGurteen Knowledge Website

• People Profiles• Books• Events• Quotations• Places• Articles• Categories• Countries/Cities

David Gurteen

Knowledge LetterKnowledge Letter

• 1st issue May 2000 to 200 people• Issue 88 in 8th year!

– 15,000 people in 154 countries

• To draw more people to my site• Had long wanted to write• Blog-like• Lesson: talk in my own voice• Lotus Notes driven

David Gurteen

Knowledge LogKnowledge Log

• Weblog story• First blog March 2002• Integrate Blog & newsletter

August 2007!• My website is MY blog

David Gurteen

RSS FeedsRSS Feeds

• July 2002• My weblog, site updates,

jobs, events, books, quotes• “Pimped” by Feedburner• Other feeds

– Google Video, YouTube,Twitter, Flickr

David Gurteen

Email FeedsEmail Feeds

• Quote of the day• Knowledge Cards

– One a week for 20 weeks

• New Books• New Events• New Jobs

Over 2,000 people receive my quote of the day by e-mail and RSS

feed

David Gurteen

Media PlayerMedia Player

• August 2006• Single page access

to multi-media files– YouTube– Google Video– WMV– SlideShare

• Free ajax code

David Gurteen

Gurteen Search EngineGurteen Search Engine

• Google Customised Search Engine• Searches over 800 KM websites and weblogs

David Gurteen

Other FeaturesOther Features

• Polls• Raffles• Knowledge Seeds• Knowledge Slide Show• Downloads• Users can post comments, events, books etc

David Gurteen

Lotus NotesLotus Notes

• Everything is driven by Lotus Notes• My site and all its functions is a single Notes

application• Over 8 years - a huge programming effort• A content management system• Adding new content is trivial

David Gurteen

Use of Social ToolsUse of Social Tools

David Gurteen

FlickrFlickr

• I photo every event in which I participate

• Upload to Flickr• Embed slide show on my website• Can merge photos taken by

different people with a common tag & create a composite slide show

David Gurteen

SkypeSkype

• Lotus Notes, Firefox• Skype

– Voip, Skype-in, Skype-out, SMS, IM– Presence– Conference calls– Webcam

• Pamela: record interviews

David Gurteen

YouTube & Google VideoYouTube & Google Video

• Started out with “What is KM?”– Over 30 mini-interviews uploaded– Embedded in my site

• Other KM and related videos on my site e.g. Patrick Lambe (blip.tv)

• HK Knowledge Café, NLB talk• More planned

David Gurteen

TwitterTwitter

• Micro-blog– Update from mobile phone

• Panel on my website• Twitter: current activity• Skype: online presence• 78 people following me

David Gurteen

FaceBookFaceBook

• Over 250 friends• About 200 Community members• Keeps you connected and in-touch at the

‘micro-level’• Waiting to see what emerges

David Gurteen

David Gurteen

PodcastsPodcasts

• Video iPod• TEDTalks• Video podcast of all

my Google videos– Undocumented Google feature

+ Feedburner– Took minutes to create

David Gurteen

Google ToolsGoogle Tools

• Google Maps• Google Video• Google Search Engine• Google Alerts• Google Maps API• Google Reader• Google MP3 player• Google Gadgets• Google Webmaster tools• Google Adsense• Google Analytics• Google Docs

The operating system is the web!

David Gurteen

My ToolsMy Tools

• My Tools section on my website• Lists all tools I use• How I use them• Plus problems, tips etc• Robin Good

http://www.gurteen.com/gurteen/gurteen.nsf/id/my-tools

David Gurteen

Some thoughts on the futureSome thoughts on the future

David Gurteen

The FutureThe Future

• I’ve been an early adopter• I take this for granted• I never foresaw the growth in social tools and

their enthusiastic adoption• But we have only just started• The use of these tools and the new ways of

working that they enable is transformational!

David Gurteen

The FutureThe Future

• More and more amazing online tools– Powerful– Easy to learn, easy to use– Highly customizable/programmable– Free

• All the things that I have done– Anyone can do today– Outside and inside the firewall!– You do not need to be a programmer

David Gurteen

The FutureThe Future

• More home workers• More mobile people working, globally,

anyplace, anytime• More independent workers• Social tools provide ideal support for this type

of work• People will demand access to these tools

within their organizations

David Gurteen

ConclusionConclusion

David Gurteen

Social Tools are phenomenal KM toolsSocial Tools are phenomenal KM tools with vast potential. with vast potential.

How you can make the most of them?How you can make the most of them?

David Gurteen

Conversation! Questions?

David Gurteen

www.gurteen.com

David GurteenGurteen KnowledgeTel: +44 1252 812 878Email: david.gurteen@gurteen.com

David Gurteen

Important disclaimer: This site is not affiliated with the Chicago Police Department. This site uses crime data obtained from the CPD's

CLEARmap Web site, which is a publicly available database of

reported crime.