acuta 2012 10 remove desk phone
TRANSCRIPT
![Page 1: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/1.jpg)
ACUTA FALL SEMINAR
October 17, 2012 1
![Page 2: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/2.jpg)
THE CHANGING OFFICE ENVIRONMENT
2
![Page 3: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/3.jpg)
PREDICTIONS
3
• By 2013 40% of knowledge workers worldwide will have abandoned or removed their desk phones.*
• In many organizations today, the desk phone could be easily removed with little or no impact to the performance of the individual.*
* Gartner’s Top Predictions for IT Organizations and Users, 2009 and Beyond: Where is the Money? February 4, 2009
![Page 4: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/4.jpg)
4
• Mobility
• Flexibility
• Options
![Page 5: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/5.jpg)
WHAT IS THE “DESK PHONE”?
5
Wired Communications Device
• Business Function
• Safety Function
• Fixed & Known Location
• Reliability/Availability
• Resiliency
![Page 6: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/6.jpg)
REMOVING THE DESK PHONE . . .
6
Safety
Isn’t a technology question
![Page 7: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/7.jpg)
THE PENN STATE ENVIRONMENT @ UNIVERSITY PARK
7
![Page 8: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/8.jpg)
STATS – JUNE 2012
8
Service Users
VoIP DIDs 15,144
VoIP Devices 14,426
VoIP Analog 1,044
Centrex 2,954
Residence Halls 1,184
Infrastructure Users
POE LAN Switches 1,284
UPS 348
Aggregation Switches
38
![Page 9: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/9.jpg)
SERVICE DRIVERS
9
• Separate LANs - segregate traffic from departmental LANs
• SLA Availability: 99.9%
• Minimum 90 minutes of power back-up to the edge telephone device
• Capture all CDR information
• Emergency Response:
Location information to County PSAP
![Page 10: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/10.jpg)
WHERE PENN STATE IS HEADED?
10
• Deploy a Unified Communications solution
Lower costs
Features
Options
Mobility
![Page 11: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/11.jpg)
THE FUTURE PENN STATE ENVIRONMENT
11
• Leverage soft-phone functionality
Separating device from function
Voice across administrative LANs
Eliminate need for dedicate network & device
Mobility
![Page 12: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/12.jpg)
SO WHO CARES IF WE REPLACE THE DESK PHONE WITH A SOFT PHONE?
12
• DIDs are a University asset and identity
• Departments decide tools for job OHR
• CDR information is required for legal investigations and e-Discovery
Security &
General Council
• Encryption Privacy
• Reliability and Availability
• Ability to call 911, Police Services, etc. Risk Management/
Public Safety
![Page 13: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/13.jpg)
HURDLE 1
13
OHR Work
Environment Consultation between management and staff
Personal Cell Phone
Reimbursement
Giving up desk phone does not entitle staff to cell phone reimbursement
DIDs DIDs are a University asset and will be provided to staff, as required
![Page 14: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/14.jpg)
HURDLE 2
14
Security
E-Discovery Capture all Call Detail Records for all voice traffic through the system – SIP Core
Network Security
Develop LAN Administration Guidance or transition to central LAN support
![Page 15: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/15.jpg)
HURDLE 3
15
General Council
Voice Services are Different
Establish policy and disclaimer to deter users from forwarding voice-mail/e-mail off psu.edu domain
On-going debate
![Page 16: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/16.jpg)
HURDLE 4
16
Privacy Office
Need to insure privacy of voice
traffic
Encrypted server-side Database (AES 128/256)
Encrypted voice calls over Internet
![Page 17: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/17.jpg)
HURDLE 4
17
Risk Management
Ability to Call 911/Local PSAP
ITSP has functional capability
On-Network location Off-Network Functionality Mobility TBD
Ability to provide location
information
![Page 18: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/18.jpg)
HURDLE 4
18
Risk Management
Utilize Telco provided service Emergency,
Elevator, etc.
Alternative Communication: PC Compromise
Suite Phone
90 Minutes of Power
Personal Cell Phone
Suite Phone
Personal Cell Phone
![Page 19: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/19.jpg)
SERVICE ARCHITECTURE APPROACH
19
• Service Tiers
Tier 1: High Reliability/Availability and Low Feature Sets
Tier 2: Network Dependent Reliability/Availability and High Feature Sets
o Tier 2a: Network Dependent Reliability/Availability and Low Feature Sets
Tier 3: High Reliability/Availability and High Feature Sets
![Page 20: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/20.jpg)
PROPOSED APPROACH
20
A power-backed up telephone device must be easily available in every suite or publicly accessible office. • A suite or publicly accessible office is defined as an
office space which has an egress to a publicly accessible hallway or exterior entrance.
• A power-backed up telephone device is one which will provide dial-tone services for a minimum of 90 minutes during a power outage. o Telephone device powered via a POE LAN switch with UPS back-up
o An “on-network” IP analog telephone device with UPS back-up
o An “off-network” analog telephone device (e.g., Centrex)
![Page 21: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/21.jpg)
21
Office
220 sq. ft.
Office
220 sq. ft.
Office
220 sq. ft.
HALL/Exterior
OFFICE LAYOUT
Office
220 sq. ft.
Office
220 sq. ft.
Office
220 sq. ft.
Emergency Phone
Admin Phone or Analog
Analog Phone
![Page 22: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/22.jpg)
22
![Page 23: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/23.jpg)
WHAT ABOUT THE MOBILE USER?
23
Still under development:
• Requirement for location information when a user is “on-network”
• Requirement for location information when the user is “off-network”
• Interface/Interaction with local PSAP
• Disclaimers?
![Page 24: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/24.jpg)
SUMMARY
24
• Removing the desk phone may be more difficult due to policy challenges than technical challenges
• Engage the appropriate stake holders early:
Risk Management/Privacy
Security
General Council
Police/Emergency Services
![Page 25: ACUTA 2012 10 Remove Desk Phone](https://reader031.vdocument.in/reader031/viewer/2022022412/58f051e91a28ab567d8b4657/html5/thumbnails/25.jpg)
25