adaptive insights enterprise customer success

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Phone: +1 617.720.2000

Nucleus Research Inc.

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Boston, MA 02109

THE BOTTOM LINE

Gentiva deployed Adaptive Insights’ Adaptive Planning solution to replace a number of

solutions that made the budget process cumbersome, frustrated users, and were time-

consuming. Nucleus found that Adaptive enabled the company to support its growth and

complex business model while increasing staff productivity.

ROI: 751%

Payback: 1.3 months

Average annual benefit: $914,871

THE COMPANY

Gentiva Health Services, Inc., publically traded and headquartered in Atlanta, GA, is the

nation’s largest provider of home health and hospice services based on revenue, delivering

innovative, high quality care to patients across the United States. Gentiva is a single

source for skilled nursing; physical, occupational, speech and neurorehabilitation services,

hospice services, social work, nutrition, disease management education, help with daily

living activities, and other therapies and services. Gentiva has been in the home

healthcare business since 1971 and in the subsequent years acquired several companies,

creating the largest US healthcare provider of home health and hospice services based on

revenue.

THE CHALLENGE

Like many organizations that are built through acquisitions, Gentiva had several tools

being used for budget planning and reporting. It had 400 locations across the country,

and the process of budgeting was a long and arduous one. End users were frustrated with

the length of time it took to complete their budgets, rollups had a variety of rules that had

to be incorporated which added to the complexity, and there was a high level of

dissatisfaction overall with the entire process.

ROI CASE STUDY

ADAPTIVE INSIGHTS GENTIVA

Document O237

November 2014

ANALYST:

Nina

SANDY

http://www.nucleusresearch.com/

http://www.nucleusresearch.com

© 2014 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited.

Nucleus Research is the leading provider of value-focused technology research and advice.

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November 2014 Document O237

THE STRATEGY

Gentiva began its due diligence in 2012, and evaluated a number of solutions including

Adaptive Planning and Oracle. One of its acquisitions had been using Adaptive, and the

success of that implementation helped drive the decision. The company ultimately

selected Adaptive Insights for a number of reasons including:

Gentiva found that Adaptive had been proven in one division already, and had

provided the usability and flexibility it was looking for.

Adaptive’s cloud delivery model would enable Gentiva to reduce significant capital

investment and long implementation time, and would also give the company the

flexibility to grow by adding new offices and users with no additional IT investment.

The ease of use of Adaptive reduced training requirements, improved engagement,

and made deployment much simpler.

Adaptive’s pricing could be bundled into the operational budget.

Gentiva began its implementation of Adaptive Planning in 2012 and began its phased-in

deployment with its Home Health division. The deployment took only three months, and

was very successful. Over the next year, the other divisions came on board in quick

succession. This upcoming budget year will be the first with the entire company using

Adaptive for its budgeting process, and it is already proving successful. Everyone in the

organization is now using Adaptive for budget planning – providing a holistic view of the

entire organization that was never available before. Users are reporting significant time

savings, and the process has reduced workloads by more than two months for the finance

team.

Cost : BenefitRatio 1 : 11.7

Types of Benefits

Direct 46% 54% Indirect




NucleusResearch.com


KEY BENEFIT AREAS

Deploying Adaptive Planning has enabled Gentiva to improve visibility, increase

engagement of its budget managers, and reduce the complexity of its budget process.

Key benefits of the project include:

Increased budget manager productivity. With the previous implementations, the

budget managers found the process frustrating and time consuming. There were

several rollup rules that complicated things and the interface was difficult. As the

frustration levels increased, they looked to the regional financial team to take on

much of the ownership of the budget process. Now with Adaptive, the engagement

level of the branch managers has greatly increased and they’ve taken ownership of

the process, significantly reducing the time allocation of the regional team. As a

result, there has been an increase in the branch managers’ productivity and visibility

into the process.

Increased Finance Director and Finance AVP productivity. Prior to having Adaptive,

much of the consolidation and validation of the budgets across the company became

the responsibility of the finance director and the Regional AVP. With the

implementation of Adaptive Planning, the level of effort has been reduced from five

months to three.

Increased visibility. Prior to Adaptive, there were several tools being used for budget

and planning purposes at Gentiva. Now, the entire company has a complete

understanding and view of the entire process, as well as a consistent view across the

organization.

Reduced and eliminated software and consulting costs. With the elimination of its

previous solutions, Gentiva was able to reduce the cost of software, as well as the

need for consulting to support those systems. It was able to reallocate staff that

supported the systems to other business initiatives with Gentiva.

Cumulative Net Benefit

809,679

1,748,653

2,744,614

Year 1 Year 2 Year 3




NucleusResearch.com


“Adaptive Planning has allowed us to increase engagement, and significantly reduce the

time spent on the budget process. It is simpler, people are more involved, and it takes a lot

less time.”

- Kevin Bradshaw, Finance Director, Gentiva

KEY COST AREAS

Costs of the project include software license subscription fees, personnel time to

implement, employee training and consulting.

BEST PRACTICES

As one of Gentiva’s divisions already had Adaptive Planning implemented, the finance

team was able to leverage those previous experiences. As Adaptive was to be the

corporate standard for all of Gentiva, the finance team developed a full project plan, and

ensured the CFO had all the information and was behind the initiative. The team also

developed a layout of the model and the calculations they wanted to see, to make sure

the implementation team was up to speed at the beginning.

Another best practice recommended by the team is to ensure the definition of an

organizational structure in the beginning. This is critical to the success of a planning and

budget model, and while is easy to do at the start, does present challenges when trying to

implement those levels of changes while the budget process is in motion. As well, it is

important to define naming conventions and metrics early on, so there is consensus and

consistency throughout.

Total Net Cash Flows

1,389,000

1,611,577

0

255,963

-127,564

937,243 938,974995,962

Initial Year 1 Year 2 Year 3




NucleusResearch.com


CALCULATING THE ROI

Nucleus quantified the initial and ongoing costs of software license subscription fees,

personnel time to implement and support the application, employee training time, and

consulting over a 3-year period to calculate Gentiva’s total investment in Adaptive

Planning.

Direct benefits quantified included the elimination of Oracle Hyperion license fees,

consulting costs, and re-allocation of staff to other projects. Indirect benefits quantified

included the increased productivity in the finance team, IT, and of the budget managers

driven by the elimination of the previous solution, and the deployment of Adaptive

Planning, and were calculated based on the average annual fully loaded cost of the

employees.

Not quantified were the additional efficiencies and savings Gentiva will gain from Adaptive

Planning as it expands its use of the application.


FINANCIAL ANALYSIS

Adaptive Planning

Annual ROI: 751%

Payback period: 0.1 years

ANNUAL BENEFITS Pre-start Year 1 Year 2 Year 3

Direct 0 463,000 463,000 463,000

Indirect 0 536,038 537,769 537,769

Total per period 0 999,038 1,000,769 1,000,769

CAPITALIZED ASSETS Pre-start Year 1 Year 2 Year 3

Software 0 0 0 0

Hardware 0 0 0 0

Project consulting and personnel 0 0 0 0

Total per period 0 0 0 0

DEPRECIATION SCHEDULE Pre-start Year 1 Year 2 Year 3

Software 0 0 0 0

Hardware 0 0 0 0

Project consulting and personnel 0 0 0 0

Total per period 0 0 0 0

EXPENSED COSTS Pre-start Year 1 Year 2 Year 3

Software 56,988 56,988 56,988 0

Hardware 0 0 0 0

Consulting 36,345 0 0 0

Personnel 29,423 0 0 0

Training 4,808 4,808 4,808 4,808

Other 0 0 0 0

Total per period 127,564 61,796 61,796 4,808

FINANCIAL ANALYSIS Results Year 1 Year 2 Year 3

Net cash flow before taxes -127,564 937,243 938,974 995,962

Net cash flow after taxes -70,160 515,484 516,435 547,779

Annual ROI - direct and indirect benefits 735% 735% 751%

Annual ROI - direct benefits only 315% 315% 329%

Net Present Value (NPV) -70,160 411,600 862,675 1,309,826

Payback period 0.1 years

Average Annual Cost of Ownership 127,564 189,359 125,578 85,321

3-Year IRR 734% 734%

FINANCIAL ASSUMPTIONS

All government taxes 45%

Cost of capital 7.0%

© 2014 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.

All calculations are based on Nucleus Research's independent analysis of the expected costs and benefits associated with the solution.

NucleusResearch.com

By the Numbers Gentiva's Adaptive Planning project

THE PROJECT

THE RESULTS

Improved regional directors productivityReduced AVP and Finance director timeReduced technology and outsourcing costs

Cost : Benefit

Ratio

- Kevin Bradshaw, Finance Director, GentivaNucleusResearch.com

Copyright 2014 Nucleus Research Inc.

Nucleus Research Report o237 - Adaptive Insights ROI Case Study - Gentiva

“Adaptive Planning has allowed us to increase engagement, and significantly reduce the time spent on

the budget process. It is simpler, people are involved, and it takes a lot less time.”

3

Annual Return

on Investmentm

on

ths

Gentiva deployed Adaptive Insights’ Adaptive Planning

solution to replace a number of solutions that made the

budget process cumbersome, frustrated users, and were

time-consuming. Nucleus found that Adaptive Planning

enabled the company to support its growth and

increasingly complex business model while increasing

staff productivity.

Mo

nth

s

Total time for the company to

deploy Adaptive Planning

Number of users:

1.3

914,871Average annual benefit

751%

01:11.7

The total time to value, or

payback period, for the project

500

Corporate Headquarters

3350 W. Bayshore Road, Suite 200

Palo Alto, CA 94303

T: +1 800 303 6346

F: +1 650 528 7501

UK / Ireland Headquarters

88 Wood Street London,

EC2V 7RS, UK

T: +44 0 208 528 1767

Australia Headquarters

Level 1, 7 Clunies Ross Court

Eight Mile Plains, QLD 4113, Australia

T: +61 7 3118 5013

F: +61 7 3041 6020

adaptiveinsights.com

adaptiveinsights.co.uk

[email protected]

[email protected]

[email protected]

[email protected]

Customer Success Story

An Improved, Collaborative Approach to FP&AToday the fi nance team uses the comprehensive historical data view in Adaptive to

produce more well-informed fi nancial forecasts and more detailed ‘what-if’ scenarios.

And in addition to measuring performance by market, they also model core planning

drivers in Adaptive for personnel, members, and premiums. Then Renaud’s team can drill

into fi nancial performance by department and individual transaction to learn what’s

driving those numbers. These and other benefi ts have combined to convert a top-down

FP&A approach into an improved bottom-up strategy; one that starts with deeper

performance visibility, and leads to greater fi nancial accountability across the business.

“There’s a lot more information sharing between departments than before,” continued

Renaud. “People are adding more performance details that help us in fi nance to produce

reports and forecasts that better support long-term, organizational strategy. Our CEO

is so happy with our improved monthly forecasts that he even held up a report in a meeting

and talked about how great it was.”

Real-Time Updates Lead to Data-Driven DecisionsUsing those added performance details, fi nance is more accurately allocating operating

expenses and creating individual forecasts for revenue and health coverage claims.

Adaptive then automatically updates those forecasts according to changes in business

drivers so that company leaders are constantly making decisions using the most

current fi nancial analytics.

“We can create a ‘what-if’ scenario in the middle of a leadership meeting, make any changes

to actuals on the fl y, and Adaptive automatically updates and rolls those changes up to the

corporate level. That automation frees up more time to uncover and share more valuable

insight into fi nancial performance with the entire company. We’re a much more predictive,

data-driven organization today as a result of Adaptive.”

“Adaptive helps us more

clearly see our costs per

market, and more easily

forecast the impact of

any major changes or

key decisions, like the

consequences of exiting

a particular market.”

— Sarah Renaud, Team Leader of Budgets

“It took us weeks to do

[benchmarking and

reporting] when we

used Excel exclusively.

Now it’s done instantly

within Adaptive.”

— Sarah Renaud, Team Leader of Budgets


Nationally-Recognized Health Insurer Gains Healthy Dose of Financial Visibility

Blue Cross & Blue Shield of Rhode Island uses improved insights via Adaptive Suite to lead more informed decision-making

“We’re a much more predictive, data-driven organization today as a result of Adaptive.”

– Sarah Renaud, Team Leader of Budgets

For Sarah Renaud, detailed and e� cient performance analysis is essential to keeping pace

with the fast-moving healthcare industry. And in order to produce high quality analysis that

helps drive better business decisions, Renaud uses Adaptive Planning, part of the Adaptive

Suite, to take quick action according to changes in fi nancial performance factors.

Renaud is the Team Leader of Budgets for Blue Cross Blue Shield of Rhode Island,

a 1,000-employee healthcare company and a licensee of the Blue Cross and Blue Shield

Association. As recently as 2012, the fi nance team exclusively used Excel spreadsheets

for all FP&A processes. But having far exceeded Excel’s limitations by mid-2012, they

implemented Adaptive Planning to better support the business’ needs.

Improved Analysis within Individual Markets“We measure our success by market segment performance, so new regulations, fl uctuating

premiums, and other factors regularly impact our main business drivers,” said Renaud,

explaining the need to upgrade to a modern fi nance tool. “Adaptive helps us more clearly

see our costs per market, and more easily forecast the impact of any major changes or

key decisions, like the consequences of exiting a particular market.”

E� ective fi nancial reallocation, driven by factors like time or enrollment, is central to a

company that measures overall success by individual market performance. One example

of such a market is Medicare, which the fi nance team benchmarks against competitors’

fi nancial performance in the same fi eld. Those benchmarks turn into detailed fi nance reports

in Adaptive that heavily infl uence future strategy within that market.

“Putting cube sheets on top of allocations is an important part benchmarking for us,” said

Renaud, detailing her team’s benchmarking and reporting process. “It took us weeks to do

this when we used Excel exclusively. Now it’s done instantly within Adaptive.”

Copyright ©2014 Adaptive Insights. All rights reserved. All products and services referenced herein are either trademarks or registered trademarks of their respective companies. CS_BCBS_102214

Blue Cross & Blue Shield of Rhode IslandHealthcareProvidence, RI

Blue Cross & Blue Shield of

Rhode Island (BCBSRI) is the

state’s leading health insurer

and covers more than

550,000 members. BCBSRI’s

mission is to improve its

members’ health and peace

of mind by facilitating their

access to a� ordable, high-

quality healthcare. BCBSRI

is an independent licensee

of the Blue Cross and Blue

Shield Association.


Specsavers Achieves Enterprise View of Corporate Performance to Lead Business Initiatives

Specsavers deploys Adaptive Planning for faster, more reliable planning and reporting to guide business decisions and company growth opportunities

“Adaptive Planning o� ers Specsavers visibility into all of our key performance metrics all through a single pane of glass. We can rest assured that this information is both accurate and up-to-date, which is vital when we’re planning and making predictions.”

– Matt Buckley, Group Planning & Reporting Lead for Finance

Moving away from data silosUsing spreadsheets to manage its budgeting and business planning, Specsavers faced a

lack of collaboration across management teams in more than one hundred cost centers.

Consolidating data into a single overall budget was not only time-consuming, it was

often prone to human error. With the company’s plans to expand, such problems were

only set to get worse.

“We were living in a world of Excel silos,” said Matt Buckley, group planning and reporting

lead for fi nance at Specsavers. “Budgeting and planning had become a version control

nightmare among numerous stakeholders and contributors, and inaccuracies increasingly

threatened to throw business goals o� course. We were in desperate need of a single

version of the truth on which we could base current and future budgeting decisions.“

Leaping to the cloud“Adaptive Planning alleviated any fears in our leap to the cloud,” continued Buckley. “It was

quick to deploy and has the look and feel of Excel, but the power and analytical capabilities

of a much more sophisticated solution. It’s helping us produce error free, standardized

versions of our budgets, forecasts, and fi nancial reporting that helps us make decisions

with confi dence in the data.”

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SpecsaversRetailUK

Specsavers is a partnership

of almost 2,000 locally-run

businesses throughout the

UK, Ireland, the Netherlands,

Sweden, Norway, Finland,

Denmark, Spain, Australia and

New Zealand, all committed

to delivering high quality,

a� ordable optical and hearing

care in the communities they

serve. With over 28 million

customers, one in three people

who wear glasses in the UK buy

them from Specsavers.



Palo Alto, CA 94303

T: +1 800 303 6346

F: +1 650 528 7501



EC2V 7RS, UK

T: +44 0 208 528 1767




T: +61 7 3118 5013

F: +61 7 3041 6020



[email protected]

[email protected]

[email protected]

[email protected]


An empowered fi nance team making an impact on business decisionsAdaptive Planning has allowed Specsavers to allocate budget far more simply and

e� ciently; reducing any unnecessary costs and minimizing the hours spent correlating

data from di� erent cost centers. Planning has been accelerated by 50 percent, thanks

to automated aggregation and pre-population of planning sheets with data from the

company’s general ledger and ERP systems.

Today, Specsavers generates monthly tailored reports and models complex ‘what-if’

scenarios within Adaptive Planning for decisions on hiring and making new investments in

the business. Specsavers can easily understand the fi nancial impact of potential new FTE’s

and can quickly fl ow through the impact of varying retail performances to the bottom line.

With Adaptive, Specsavers has automated its variance analysis and monthly retailing KPI

reporting. “By holding our retail data and KPI’s within a robust application instead of across

multiple spreadsheets, we have easy access to one version of the truth that has become

the go to database for reporting this information,” Buckley explained. Furthermore, the

detailed reporting means that Specsavers has a reliable audit trail.

Self-service fi nancial reporting has been quickly utilized by the most senior decision makers

within Specsavers. All of the executives have simultaneous and instant access to the very

latest fi nancial information and forecasts, giving them better visibility of what’s happening

across the organization to make quicker, more strategic business decisions.

“Adaptive Planning o� ers Specsavers visibility into all of our key performance metrics all

through a single pane of glass. We can rest assured that this information is both accurate

and up-to-date, which is vital when we’re planning and making predictions,” continued

Buckley. “Anyone who has spent time and e� ort trawling through Excel spreadsheets,

never quite achieving the perfect fi nal picture, would greet the ease and insight a� orded

by Adaptive Planning with open arms. It has allowed us to drive discussions based on

a single view of the entire business, giving us the historic picture that allows us to look

forward based on real trends, proving that the entire business can now benefi t from a more

collaborative, better informed and empowered fi nance team.”

“Adaptive has o� ered us

a scalable solution to our

budgeting and reporting

requirements. More than

ever before the company

is now all on the same

fi nancial page.”

— Matt Buckley, Group Planning & Reporting Lead for Finance

“It has allowed us to drive

discussions based on a

single view of the entire

business, giving us the

historic picture that allows

us to look forward based

on real trends.”

— Matt Buckley, Group Planning & Reporting Lead for Finance


Cort improves forecasting and enhances visibility into financial operation

IntroductionCORT Business Services (CORT), a Berkshire Hathaway Company, is the leading provider of rental relocation services in the United States. With more than 2200 employees across 42 states, CORT has served more than 80 percent of the Fortune 500 as its customers. They have also established a global network of business partners that provide solutions in close to 70 countries around the world. CORT generates $350 million in annual revenue from multiple lines of business. The company is structured across seven departments, including Real Estate, Human Resources, Finance, National Accounts, Housewares, Relocation Services, and Marketing & Merchandizing. In addition, they have a subsidiary in the UK.

The ChallengeAt CORT, all 50 operating districts maintain their own budget, which required the finance team to reconcile a large number of separately maintained spreadsheets. Each of these spreadsheets then had to be rolled up to the regional and corporate level at the end of the budget cycle. It took a tremendous amount of time to consolidate the information, review the formulas, and ensure there were no errors in the spreadsheets. Version control was difficult and it was sometimes unclear which version was the last one submitted and approved

“Because we were Excel-based it was incredibly time consuming,” recalls Deborah Lansford, CFO, CORT. “Our controller would update the Excel-based schedules, send them out, and hope that nobody made changes to the assumptions or formulas. But mistakes inevitably occurred. As a result, we had to start the budget cycle very early in the year so that we could finish collecting budget inputs by August, consolidate the information and review over several months, and ultimately finalize the budget by the end of the year. The result was an out-of-date budget that was no longer relevant or accurate.”

The SolutionIn order to improve their budgeting, forecasting and reporting processes, the finance group sought to invest in a business performance management solution that In order to improve their budgeting, forecasting and reporting processes, the

finance group sought to invest in a business performance management solution that would allow it to substantially speed up its processes and deliver more accurate and immediate information.

Copyright ©2014 Adaptive Insights. All rights reserved. All products and services referenced herein are either trademarks or registered trademarks of their respective companies. CS_012114

CORT Business ServicesRetail–Rental Relocation ServicesFairfax, Virginia

Challenges• Cumbersome 6 month

budget process

• Separately maintained spreadsheets across 50 operating districts

• Required a tremendous amount of time to roll up and consolidate the data

• Lack of version control

Why Adaptive Insights• Enabled standardization of

assumptions within pre-built budget templates

• Eliminated dependency on IT resources to implement

• Offered an affordable solution to their budgeting challenges

• Provided robust forecasting and reporting

Results• Cut the budget process in half

• Rolled out to 400 contributors across the organization

• Reduced time spent forecasting by 80%

• Enabled upload of forecast into ERP system for improved reporting



Palo Alto, CA 94303

T: +1 800 303 6346

F: +1 650 528 7501



EC2V 7RS, UK

T: +44 0 208 528 1767




T: +61 7 3118 5013

F: +61 7 3041 6020



[email protected]

[email protected]

[email protected]

[email protected]


“We wanted to make a change, but did not want something difficult to learn. Everything we evaluated was too big, too time consuming, too expensive, and simply too much for a company of our size,” recalls Lansford.

After evaluating multiple vendors, Adaptive Insights stood out for its ability to quickly train users, leverage a familiar Excel look and feel, and eliminate version control issues and formula errors. Adaptive Planning, part of the Adaptive Suite, did not require a big monetary investment, required no IT support, and enabled seamless roll-up of data from the district and division levels to the overall company plan.

“Adaptive Planning was the only solution that made sense. It offers a huge leap forward in terms of functionality, without turning everyone’s world upside down,” confirms Lansford. “A great selling point of Adaptive was that no internal IT resources were required to get the budgeting project done. Our IT resources are better spent on other company objectives.”

The ResultsCORT worked with a local partner based in Virginia to implement Adaptive Planning and build their model. CORT conducted their first budget using Adaptive by granting access to the application to more than 400 contributors. The process took less than 3 months, cutting the duration of the process by more than half. In addition, they have standardized the process by having common assumptions and standard formulas in the model, thereby eliminating errors in the budget.

“With Adaptive Planning, we can push the budgeting process out toward the end of the year and still be confident in finishing it on time. What’s more, we get better visibility into the financial picture of the operation and a more accurate budget,” says Lansford. “We got exactly what we were looking for to make our budgeting process a lot less painful– and it didn’t cost a fortune.”

Now, because the finance team has the ability to update plans much more quickly and easily, they also use Adaptive Planning as a monthly forecasting tool. Forecasting is now a simple one-day review process, which is far more efficient and effective than the prior process. The application’s multi-dimensional cube sheet functionality enables quick “at a glance” views of key assumptions such as number of units rented at a given dollar value across centers. In addition, Adaptive Planning has enabled consistent upload of the forecast into their ERP system for improved reporting and analysis.

“For anyone still dependent on Excel spreadsheets for corporate budgeting, Adaptive Planning is the easy and smart transition to a modern web-based application,” confirms Lansford.

“With Adaptive Planning, we

can push the budgeting

process out toward the

end of the year and still

be confident in finishing

it on time. What’s more,

we get better visibility into

the financial picture of

the operation and a more

accurate budget. We got

exactly what we were

looking for to make our

budgeting process a lot

less painful—and it didn’t

cost a fortune”

Deborah Lansford CFO

“For anyone still dependent

on Excel spreadsheets

for corporate budgeting,

Adaptive Planning is the

easy and smart transition

to a modern web-based

application.”

Deborah Lansford CFO


Boston Scientific retools budgeting and planning for less invasive process

“With Adaptive, we achieved a better budget process at a fraction of the cost compared to the millions of dollars and years of investment spent maintaining the on-premise Hyperion solution.”

– Mark Powers, Sr. Finance Manager

IntroductionBoston Scientific is a worldwide developer, manufacturer and marketer of medical devices

that are used in a broad range of interventional medical specialties. Boston Scientific was

founded in 1969 on the premise that less-invasive medicine could improve patient care.

Today Boston Scientific is a leading innovator of medical devices and technologies that

improve patient lives employing 24,000 people worldwide.

The ChallengeThe St. Paul, Minnesota manufacturing plant of Boston Scientific employees 250 people

in its operation. The existing budgeting and planning process was based on a highly

customized Hyperion platform. Most of the budgeting was done based on business rules

and calculation assumptions, which the IT organization maintained. In addition, the finance

team would collect data within Excel and request updates to Hyperion through the IT team.

System updates could take up to two hours to run a new business rule.

“It became challenging maintaining the budget in Hyperion,” recalls Mark Powers, Sr.

Finance Manager, Boston Scientific. “Each time a business condition changed or a product

was added or removed, we had to rely on technical coders in the IT organization to

customize Hyperion and re-run scripts. It was incredibly frustrating for the finance and

business teams because we did not have clear visibility into what assumptions and business

drivers were in place in the Hyperion scripts. These challenges became greater as our

specific instance of Hyperion was being discontinued and IT support decreased, so we had

to find a new solution.”

Copyright ©2014 Adaptive Insights. All rights reserved. All products and services referenced herein are either trademarks or registered trademarks of their respective companies. CS_BS_021314

Boston ScientificManufacturingSt. Paul, MN

The Boston Scientific

Corporation is a worldwide

developer, manufacturer, and

marketer of medical devices

used in a range of interventional

medical specialties.

Challenges• Reliant on IT to manage budget

system

• Lack of visibility into budget model assumptions

• Slow response times when changes were made

Why Adaptive Insights• On-demand system that Finance

could manage

• Affordable solution

• Quick implementation

Results• Implemented in one month

• Rolled out to 25 users

• Improved management reporting and analysis as well as end-customer satisfaction.

• Allowed the consolidation of two additional full-time equivalents into existing team



Palo Alto, CA 94303

T: +1 800 303 6346

F: +1 650 528 7501



EC2V 7RS, UK

T: +44 0 208 528 1767




T: +61 7 3118 5013

F: +61 7 3041 6020



[email protected]

[email protected]

[email protected]

[email protected]


The SolutionThe finance team wanted to find a solution that would allow them to own and operate

their existing budget, as well as a tool that could conduct scenario modeling much faster

than their existing platform. After attending a seminar on budgeting and forecasting best

practices, they decided to try replicating their existing budget model, currently housed in

Hyperion, in Adaptive Planning, part of the Adaptive Suite.

Boston Scientific implemented Adaptive Planning in the midst of their annual budget

process and rolled out to 25 users. The implementation period was one month long and

they saved a tremendous amount of time collecting budget data from contributors.

“After implementing Adaptive and rolling it out to our customers, the feedback was

universally positive,” said Powers. “Our users found it very easy to use and intuitive. They

loved it!”

The ResultsWith Adaptive Planning, the Boston Scientific site has significantly streamlined their budget

process. The six week budget cycle time remains the same, but they have reduced the time

spent across the team by 80 hours and enabled the finance team to absorb the work of

two other finance analysts.

“Now we spend less time dealing with system problems and IT delays and more time

understanding how the model is structured and how it impacts the business,” explains

Powers. “With 25 participants in the budget process, the level of access to information,

transparency and collaboration has increased substantially. It builds confidence between

stakeholders and the finance team.”

Boston Scientific is now conducting management reporting by importing data from SAP

into Adaptive. In addition, they conduct what-if analysis on employee productivity, sales

volume, and house long-range five year plans in Adaptive.

“Adaptive worked great for us during our 2012 budgeting process. IÕd say it even exceeded

our expectations. When the Hyperion system used by our broader company experienced

unexpected downtime during the budget cycle, we were able to continue our budget

process in Adaptive,” confirms Powers. “With Adaptive Planning, we achieved a better

budget process at a fraction of the cost compared to the millions of dollars and years of

investment spent maintaining the on-premise Hyperion solution.”

“With 25 participants

in the budget process,

the level of access to

information, transparency

and collaboration has

increased substantially. It

builds confidence between

stakeholders and the

finance team.”

Mark PowersSr. Finance Manager

“After implementing

Adaptive and rolling it out

to our customers, the

feedback was universally

positive. Our users found

it very easy to use and

intuitive. They loved it!”

Mark PowersSr. Finance Manager

adaptive insights enterprise customer success

Technology