add port quick guide - at&t · 7/27/2015 · 4. when you have a valid address, click add site....

July 27, 2015

© 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Quick Guide

How to Add a Port For AT&T Switched Ethernet Service℠

Getting Started with an Existing Site

If the site where you want to add the port already exists in your inventory, follow the steps below.

1. Go to https://www.att.com/ebiz/sdnom and enter your user ID and password. An inventory screen appears.

2. Select the site where you would like to add your new port connection, and then, to the right, click the gear icon

( ).

3. Select Add Port. The AT&T Network on DemandSM page appears and enables you to begin ordering your port.

Across the top of the screen, you’ll see the steps required to establish a network connection between two

sites. This job aid describes how to order a port.

Figure 1 Add port progress

In the box to the far right, you can follow the total charges associated with the choices you’re making.

Getting Started with an New Site

If you need to add a new site before you can add the port, follow the steps below.

1. Go to https://www.att.com/ebiz/sdnom and enter your user ID and password. An inventory screen appears.

https://www.att.com/ebiz/sdnom

https://www.att.com/ebiz/sdnom

AT&T Business Center — AT&T Switched Ethernet Service: Add Port 2

July 27, 2015 © 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property

2. Click Add New Site.

Figure 2 Add new site

3. Enter the address information in the fields, and then click Verify Address.

Figure 3 Enter address information

If the address is valid and Network on Demand is available at the site, you’ll see confirmation that you can

add the site.



Figure 4 Validated site address

If the address is not valid, or Network on Demand is not available at the address, or if there is already and

active site or a pending installation at the address, you’ll see an error message indicating the issue. You can

cancel at this point or try to verify another address.

If the address you enter produces multiple matches, you’ll be able to select the correct address.

4. When you have a valid address, click Add Site. The new site will appear in your inventory.

5. Select the new site where you want to add your new port connection, and then, to the right, click the gear icon

( ).

6. Select Add Port. The AT&T Network on Demand page appears and enables you to begin ordering your port.

Across the top of the screen, you’ll see the steps required to establish a network connection between two

sites. This job aid describes how to order a port.

Figure 5 Add port progress

In the box to the far right, you can follow the total charges associated with the choices you’re making.

Specifying the Service Details

Step 1: Select the Port Location

This field is pre-populated with the location of the site you chose earlier. If you want to choose a different location,

select it from the Location menu.



Figure 6 Select port location

You may need to provide a floor number and building number as well as other location details. These details are

important for helping our installer find your location.

When you’re ready, click Continue.

Step 2: Select the Port Interface

Under General Configuration, indicate the type of port to be installed at the location by choosing one of the following:

100Mbps electrical

1Gbps electrical

1Gbps or 10Gbps single-mode optical

1Gbps or 10Gbps multi-mode optical

The port interface you choose determines how many Ethernet virtual connections (EVCs) you can associate with the port:

100Mbps allows up to 8 EVCs

1Gbps allows up to 64 EVCs

10Gbps allows up to 508 EVCs

Choose a port interface that is within the in-building distance limits, and be sure to match your router port type.

The following table provides information to help you make the best choice.

Note: 10Gbps is not available for all users at this time. The option to select a 10Gbps port will appear only if 10Gbps

is available.



Figure 7 Port interface comparison

Step 3: Indicate Whether You Want AT&T to Install the Inside Wiring

Basic inside wiring from AT&T includes up to 100 meters (328 feet) of electrical or 152 meters (500 feet) of fiber optic interface cabling. Charges and limitations may apply.

If you would like AT&T to help you with inside wiring, select Yes.

If you plan to manage your own inside wiring without assistance from AT&T, select No.



Figure 8 Select inside wiring

For more information about AT&T inside wiring, including warranty and pricing, see Service Attachment to AT&T

Network on Demand Pricing Schedule for AT&T Inside Wiring.

Step 4: Specify the Port Designation

Select Port-Based or VLAN-Based.

Port-based: This is a port associated with a single EVC. With a port-based service type, all frames are routed

based on the MAC address.

VLAN-based: This is a port associated with multiple EVCs. With a VLAN-based service type, the VLAN ID you

apply is used to route tagged traffic over specific EVCs.

Figure 9 Select port designation

Step 5: Select the Jurisdiction

Indicate whether the ultimate endpoints of the traffic on the port will be primarily inside or outside of the state.

Select interstate when more than 10% of network traffic will have endpoints outside the state (including

Internet and international).

http://cpr.att.com/pdf/service_publications/ASE_SDN_Inside_Wiring_Attachment.pdf

http://cpr.att.com/pdf/service_publications/ASE_SDN_Inside_Wiring_Attachment.pdf



Select intrastate when less than 10% of network traffic will have endpoints outside the state (including Internet

and international).

Figure 10 Select jurisdiction

When you’re ready, click Continue.

Step 6: Select the Committed Information Rate

The Committed Information Rate (CIR) you select determines how much data can flow through the port. Under

Committed Information Rate (CIR), select the CIR you need.

Figure 11 Select CIR

The following chart shows how the CIR selections compare depending on your port configuration. Note that

electrical wiring is sufficient for a CIR up to 1Gbps, but a CIR above 1Gbps requires fiber optic cable. The equipment

at your site may limit your CIR. If you want a higher CIR than your equipment allows, contact your AT&T sales

representative.



Figure 12 Committed Information Rate comparison

Note: 10Gbps is not available for all users at this time.

Step 7: Select the Class of Service

Under Class of Service, select the Class of Service (CoS) that meets your network performance needs.



Figure 13 Select CoS

The CoS you select establishes the thresholds for latency, jitter, and packet delivery rate for your port.

Class of Service Latency (One-Way)

Jitter Packet Delivery Rate (PDR)

Network Availability

Non-Critical High 50ms n/a 99.50% 99.99

Business Critical Medium 30ms n/a 99.90% 99.99

Business Critical High 20ms n/a 99.90% 99.99

Interactive 13ms 10ms 99.95% 99.99

Real Time 5ms 3ms 99.995% 99.99

Step 8: Indicate Whether You Need Additional MAC Addresses

The Additional MAC Address feature is offered on a per-port basis. When you subscribe to this feature, the limit on

the number of MAC addresses associated with multipoint EVCs is increased from 250 to 500 for each multipoint

EVC on the port. This feature is not applicable to point-to-point EVCs.

1. Indicate whether you want to increase the limit of MAC addresses.



If you want to increase the limit of MAC addresses to 500 on EVCs associated with this port, select

Yes. There is an additional fee for this selection.

If the standard limit of 250 MAC addresses is sufficient for your business needs, select No.

2. When you’re ready, click Continue.

Figure 14 Select additional MAC addresses

Completing the Order

Step 1: Provide Contact Information

The contact information you provide is important for ensuring that your installation is completed as quickly as

possible.

1. Under Contact, complete the fields for Local Contact. The local contact is the primary on-site person who we

will rely on to help us complete the installation.

2. If you’re designating an alternate contact, complete the fields under Alternate Contact. Otherwise, select

None. The alternate contact is another on-site person who can contact when the local contact is unavailable.

3. Complete the fields under Building Manager Contact. The building manager contact is the person who can

provide building access, which is important for a site where you are one of multiple tenants.

If the building manager contact is the same as the local contact, select Same as Local Contact.

If the building contact is the same as the local alternate contact, select Same as Local Alternate Contact.




Step 2: Schedule the Port Activation Date

There are some situations when you’ll need to install new equipment or complete a fiber optic cable pathway to

your location before you can add the Network on Demand port.

If the network equipment for your location is compatible for the port you’re adding, you can schedule the port

activation now.

1. Under Schedule Activation Date, use the calendar as well as the Time and Time Zone fields to select the date

and time when you would like the port to be activated. Note that unavailable dates will be shown in gray and

you won’t be able to select them.

Figure 15 Schedule the activation date


If we need to upgrade your network and equipment before we can activate the port, you can submit the order now,

but we’ll need to inspect your site to determine if we need to install new equipment.

Figure 16 Activation pending

After we inspect your site, we’ll send you an email with a scheduled activation of the port. You can log in to your

account and change the scheduled activation date.

Step 3: Add Another Port or Complete the Order for Just One Port

1. If you want to add another port to this order, click Save and Add New Port.



2. Otherwise, to review your order and add it to your cart, click Continue.

3. At any time you may check the contents of your cart by clicking the cart icon in the upper right portion of your

screen.

If you want to modify the cart details, click Edit.

If you want to modify one of the items in the cart, click Manage, and then click Modify Order.

Activating the New Port

If your site already has AT&T fiber optic cable and qualifying equipment in place, we'll send a technician to install

the port within 3 to 5 days of completing your order, even if your port activation date is scheduled for later.

If your site needs optical fiber or equipment installation, an AT&T engineer will contact you within 8 days to set up a

visit to your location to determine if any site preparations are needed (see Site Preparation for Installing the New

Port). After the site visit, we'll send you an email directing you to AT&T Business Center to schedule your activation.

After the fiber optic cable or new equipment is installed, our port installer will complete the port installation within

2 days, even if the port activation is scheduled for later.

Site Preparation for Installing the New Port

Before adding a new port, your site may require some preparation work to be completed before you can install the

AT&T fiber optic cable and equipment. If your site requires preparation work, a local AT&T engineer will provide

those details as part of a site visit.

The site visit is very important. You must provide a local customer site contact who is familiar with your site and

has authority to make decisions about the work that needs to be done at the site. AT&T will work directly with the

provided LCON throughout the installation and activation process. AT&T will work directly with the site contact

throughout the installation and activation process.

Typically, your site preparation will address the following needs:

Cable path: The cable path requirements must address the entrance path and the interior path.

Entrance cable path: You’re responsible for providing a path from the property line into the building. A

clear underground or aerial path is required from the property line where AT&T or other access provider

facilities exist to the telephone equipment room designated to support the entrance fiber. A conduit

should be a minimum of 2” wide with sweeping bends and a pull string.

Interior cable path: You’re responsible for the cable path between AT&T equipment to the building’s

demarcation handoff panel (if one isn’t already in place) and then to your router. These path requirements

may include available space in existing floor sleeves and conduits (2” minimum width with sweeping bends

and a pull string).

Equipment space: Typically, fiber transport equipment should be installed in a temperature-controlled

common area with access to the entire building. It’s your responsibility to obtain the necessary permissions

from the building owner for use of the common area. Equipment space requirements can include plywood

backboard space for wall-mounted equipment or floor space for placement of a new equipment rack.



Power source: You’ll need to provide permanent dedicated power for the AT&T equipment being installed.

Power requirements specific to the equipment being installed can consist of nominal voltages as –48VDC, +24/-

24 VDC, 110V, 125V, and 220V. The AT&T equipment should be installed within 6 feet of an AC electrical outlet.

Grounding: You must provide a valid #6 ground source for the AT&T equipment being installed. This ground

wire should be attached to the closest ground rod (earth ground) or building steel and extend to where the

equipment will be installed.

Note: After the AT&T engineer completes their site walk, you’ll receive an email from the AT&T engineering listing

the site readiness requirements to complete the port installation at your location. Your site readiness is essential

for delivery of the service. Any delay in site readiness may impact installation and service activation dates. If you

expect any delay in completing the site requirements by the negotiated site ready date, please notify the AT&T

Ethernet order manager and the AT&T engineer for the order.

add port quick guide - at&t · 7/27/2015 · 4. when you have a valid address, click add site....

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