Data Tips, Tricks & Strategy

 Francis Pindar  Solutions Architect  francis@netstronghold.com  @radnip / www.radnip.com  

Built in Features, Layouts, Graphic Resources and How To’s

 Jodi Wagner  Solutions Architect/Delivery Manager  Jodi.wagner@cloudsherpas.com  @jodiwagner  

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Safe Harbor

Francis Pindar Freelance Solutions Architect & Salesforce MVP

francis@netstronghold.com @radnip

www.radnip.com

Jodi Wagner Solutions Architect / Delivery Manager – Cloud Sherpas Jodi.wagner@cloudsherpas.com @jodiwagner

The data quality puzzle..

•  Identifying Data Needs in Your Org

•  Implementing Tip & Tricks in your Salesforce platform to achieve your goals

•  Measuring and Evaluating the effectiveness of your data quality strategy

Objectives & Goals What you will get out of this presentation

•  Create a trustworthy source of data

•  Enhance user experience with a “one stop shop” of important customer information.

•  Understand the data being stored within Salesforce so that it is used more efficiently and effectively.

•  Creating a path for data enrichment and presentation.

•  Identifying the management of current and ongoing data.

A strategy is a plan of action designed to achieve a long-term or overall aim Why do you need a data strategy?

Identification of Data Issues

Implementation

Review & Measure

Steps to Implement a Data Strategy

•  Identify bad areas of data and trouble spots for users

•  Understand the reasons for bad data. This includes • Missing fields, so users don’t cannot enter important information in the system

•  Lack of deduplication tools/rules

•  Lack of validation rules to ensure data is entered completely

•  Tools such as Field trip to help identify the % of records with certain fields populated

Running an Audit on your Salesforce Org Identification of Data Issues

Tools

Has this ever happened to you? The Impact of Bad Data Quality

  Managing Duplicates

  Identification of Missing Data

  Utilizing Platform Functionality to Maintain Data Quality

  Using Workflow to Facilitate Data Quality

After Identifying the Sources of Bad Data – Implement Preventative Measures! Implementation Tips & Tricks

Warn or block users before entering duplicate information Duplicate Management

Warn or block users before entering duplicate information Duplicate Management

Warn or block users before entering duplicate information Duplicate Management

eg find all accounts without opportunities Use cross filters to identify missing data

Video: How to Use Cross Filters in Salesforce Reports - Link

Use the platform to help inform & support data quality

•  Image Formula Fields

•  Validation Rules

•  Workflow Rules

•  Required Fields

•  Default values

•  Publisher Actions

Video: Formula Ninjas on Data Quality (from 19mins) - Link

•  5 days After creation of an opportunity data check the fields and if the record fails email the account owner.

•  10 days after creation check again and if it fails create a task for the owner.

•  15 days after activate a validation rule on the record to stop editing / creating child records.

A Softer option to validation rules Maintaining Data Quality – Workflow Rules

•  Create reports and dashboards in Salesforce to monitor data quality and completeness of records

•  Implement data clean up days and use leaderboards to show which users have the highest % of completed records or highest data quality scores

•  Use the wall of shame dashboard show which users haven’t finished completing their records – tie this to the workflow rules that aim to have data complete within five days

•  Admins report on duplicates to manage if visibility rules make this a challenge for users

Utilizing Dashboards and Reports for Measurement

Measuring & Evaluating the Effectiveness of your data strategy

•  Create reports to monitor records that are missing data and these records were created to follow up with the record owners

Utilizing Dashboards and Reports for Measurement

Measuring & Evaluating the Effectiveness of your data strategy

 www.radnip.com

Slides, Extra content & links to videos

Thank you

 www.radnip.com  www.forceofanarchy.com  @radnip @jmwagner