April DrakeNewcastle, Wa 425-466-8329

mailto:aprillordrake@gmail.comhttp://www.linkedin.com/in/aprillordrake

I am an experienced Technical Software Program and Project Manager with 18 years working in Software Development, Release and IT Project Management. I have a strong understanding of Agile development and release methodologies, and in working effectively within a DevOps culture. Over the past 6 years I’ve worked with local and international teams to support migrations of development and release systems to SAFe (Scaled Agile Framework) architecture, with Continuous Integration and Delivery in Hybrid Cloud-based system environments.

I am devoted to higher learning, investing substantial resources in professional and personal growth. I have many technical and managerial certifications, including CSM, SQL, C# and Cloud Computing.

I am currently working towards my MBA in IT Management and have just completed the equivalency of PMP in the program. I have been seeing an Executive Coach for the past two years to increase effectiveness working in diverse political landscapes, committed to the pursuit of business and managerial excellence.

Experience

October 2014 – Current: Software Engineering, Hybrid Cloud Svc Manager “Remington”Senior Agile Lead, Manager

Release Management

Develop release criteria and success metrics for RTM release of Hybrid Cloud Services Manager 2.3 Drive endgame milestones including CC, SIT, UAT and final RTM Facilitate Triage, Ship room, Sprint reviews and Go/No Go for RTM Develop UAT program, resourcing, success criteria, execution Identify and mitigate project risks and issues Align stakeholder expectations around all release milestones and workflows

Sustained Engineering Services

Develop SES project management plan, including scope, requirements, resourcing and control processes Lead program adoption throughout organization and with Tier 1 and 2 support layers Run quality control and reporting metrics (KPIs) Deliver sprint review content and data to leadership

Scrum Mastering

Ownership of Scrum Master responsibilities across internationally based development teams with goal to increase throughput & velocity.

Facilitate Backlog Refinement and workitem grooming and clarity throughout Sprints Facilitate business triages and ensure all WIP maps to Sprint Goals Facilitate effective Retrospectives, Planning and Standup activities Encourage adoption of relevant Lean Scrum-Ban best practices across organization Enable effective use of KPI for Velocity and Capacity tracking across organization

April 2011 – June 2014: MCG - SEAD (Software Engineering and Development)Technical Program Manager - Release

Program Manager – Software Release Systems, for evidence-based Healthcare Guidelines and Medical Case Management software company, housing 10.5% of the medical PII data in the country

Work across business units to define Stakeholders, gather Requirements, develop Statements of Work, Project Charters, Project Plans, Key Performance Metrics (KPIs), and Communication Plans

Support efforts to migrate legacy Development and Release systems to Agile and Continuous Integration/Delivery paradigm (TFS, Nolio, Data Center delivery), Schema Definition of TFS Workitems

Executive and Non-Executive reporting, develop and SharePoint dashboards and communication tools Support all project activities, Business Triages, SCRUM/Kan-Ban, SCRUM of SCRUM (Ship Room) Support all Strategic Alliance Vendor and Implementation Project Managers on Release scheduling Manage execution of endgame activities across 13 related value streams, including Scope reconciliation, Issue and Risk

analysis and mitigation planning, final Signoff and Delivery (Go-No Go)

Use of Prince2 and PMI methodologies for project artifacts Tracking and support of Dependency issues, codebase branching governance, Test and Production Security compliance of all releases conform to NIST and HIPPA guidelines Build Configuration Management (CMDB) system, integrations (SharePoint, TFS, Salesforce) Control BOM, 3rd party Vendor management for all physical media production and deliveries

April 2010 – April 2011: Microsoft – Enterprise Information Platform (EBI) XBOX LiveTechnical Program Manager - Release

Interface with business units on all Release activities Manage SCRUM development process for team, run SCRUM of SCRUM and Ship Room Drive SIT, UAT and Production Triages with external partners/consumers Manage releases of both major releases and service updates for multiple concurrent projects Develop Sustained Engineering Services and pre-production support model for team Serve as team Administrator for VSTF 2010 and Sharepoint Portal site, including handle migration of team to eSCRUM

template and an Agile software development process and Schema management Executive communications via SmartDash

2008– March 2010:   Microsoft - The Technical CommitteeSoftware QA - Research

Drive research and reviews for Microsoft’s OEM Vista Win 7 Logo Compliance programs Research incl. Windows Live Messenger, Media Center and Player, and 3rd ISV competitors Real Player (and SP),

JetAudio, Media Monkey, iTunes, Quicktime and others Develop high level executive summaries and quarterly reviews to the Members of The TC Create test applications in C# using .NET Develop test plans for Windows Media Applications and ISVs compliance on Vista & Win 7 Develop proficiency operating in Virtualized environment (VMWare)

2004– 2008:   Spire Lending SolutionsEntrepreneur

Design and develop LOB .NET applications to service loan professionals and clients Lead all IT activities including setup and maintenance of all systems in the network on XP & Server 2000 Drive SIREN (Seattle’s Investing in Real Estate Network), maintained a Mortgage Broker license

2002 – 2004:  Microsoft – Office Sustained Engineering ServicesLead Program Manager, Watson and Core Build Program Manager

Office “Watson” PM (Big Data analysis, Drive teams for Service Pack scope, schedule, delivery) Core Build Program Manager – Office MOSE (Sustained Engineering Services) Lead Program Manager – Client Feedback and Response Systems

1998–2002:  Microsoft – Site Server, SharePoint Portal ServerProgram Manager, Release Program Manager

Feature PM for Licensing and Time-Bomb in SharePoint Portal Server V2 Feature PM for Setup of Site Server Service Pack 3 (the Win 2k SFP release) Resource Kit, Service Packs and Software Development Kit (SDK) PM for V1-V2 Release Manager for SharePoint Portal Server V1 and V2 Customer Programs Program Manager Dogfood Program Manager

1996–1998:  Microsoft – Netshow, Internet Services Business UnitSoftware Test Engineer, Quick Fix Engineer

Automate Test for web-based client applications for ISBU (Connection Manager and Netshow) Quick Fix Engineer for Personalization and Membership, Customizable Starter Sites, Usage Analysis Build and Manage team Test lab, Setup of all clients, servers, hardware, networking and platforms, website development Create and run all automated BVTs on daily builds, also ran SMOKE tests for relevant releases, bug reporting

Education

2014-Current: WGU

MBA (IT Management)

1994–1996:  University of WashingtonB.A., Chemistry & Teaching Chemistry Majors (Natural World Science Minor)

Honors program

1992–1994:  Bellevue Community CollegeAA

President’s & Dean’s List (3.89 GPA)

Certifications and Merits Awards: Microsoft’s Outstanding Achievement Award for Trustworthy Computing, Reliability pillar ’03 Certifications: SCRUM Master CSM, MCPs in Networking Essentials (TCP/IP), SQL Administration, T-SQL, Windows

XP, C# .NET App Dev, MCTS Web-based .NET App Dev, PMP, IT Management Coding/Language Familiarity: Java, JavaScript, Quick Basic, C, C#, VB, VBScript, DOS, NT Commands, PowerShell,

Visual Studio IDE, ASP.NET, ADO.NET, HTML & XML, PSP, SQL Query Source Control, WI Tracking, Delivery: Clear Quest, Quality Center, Prod Studio, Raid, VSS, TFS, Nolio, Mingle,

eSCRUM, Puppet,Git, CodePlex Productivity & OS Experience:  Powerpoint, OneNote, Excel, Word, InfoPath, Project, Project Server, SharePoint Portal

and Designer, Visio, Windows XP+, NT 3.51 +, IIS 2.0 +, SQL 6.5+, Oracle, Linux, Lotus CRM: SalesForce, Microsoft Dynamics, SAP, Oracle, ACT

Hobbies Gardening, Hot Yoga, Reading, and Raising Kids, Chickens, Rabbits, a Dog and a Husband.

References Saravanan Vinayagam Program Manager, Avanade Colleague - (425) 892-4163 Mike Bonnes Security Information Systems, PhD., MCG Colleague - (425) 988-4417 Diana Albertson Director of Account Management, MCG Colleague - (206) 940-5990 Avi Shmueli Software Architect-Global IT, Collier’s, MSFT colleague - (206) 419-0362 Mark Cheshier DevOps Lead, MCG Colleague - (206) 240-3585 Danielle Watts Technical Project Manager, MCG Colleague - (425) 220-0473 Mark Adolph Group Program Manager, Amazon, MSFT colleague - (425) 753-5517