advanced law enforcement investigation platform

Advanced Investigative Case Management: How to Put More Insight, Intelligence and Collaboration into Effective Law Enforcement Investigations

November, 2011

About us

We perfect analytical and investigative processes in subject matter areas such as fraud detection and identity theft, automated intelligence collection, incident management, document digitization and search, so that our customers can increase productivity and reduce costs

We specialize in workflow / collaboration, data management, and data analytics

We support innovation and best practice in Case Management

We make information manageable and actionable

To be fast and efficient we use our agile platform, WorkwareOne™, which runs in the Cloud, or appliance, or in a commodity computing cluster, or virtualized on a data center server (or any combination thereof)

We do not disrupt existing systems

We deliver the highest quality solutions at the most efficient cost in the least amount of time—we use Agile Methods on our Agile Platform to achieve these goals

We use our proven Engagement Model that is fact-based, rigidly-structured (in our approach), fast-paced, and problem statement driven

Our product is our capacity to think, to solve, and to quickly deliver great collaboration solutions on a resilient and adaptive platform

2 © Workware Systems Inc. 2011 Proprietary Information

Common goals of law enforcement agencies

Guarantee investigation integrity and completeness

Ensure compliance with standard operating process

Utilize advanced investigation techniques, but make them easy to learn and use

Ease reporting burdens, leverage team knowledge

Maximize team efficiency, and do more with less

Measure and report performance

Maximize existing technology investments, yet dramatically lower IT costs


Common case requirements of law enforcement agencies

Data Management / Data Integration

Common Data Store with Enterprise-wide Search and Discovery

Knowledge Management & Secure Collaboration

Case Management, Workflow, Access Controls, & FOI Management

Reports & Performance Metrics


Relative Strength 1. Case Processing / Workflow 2. Resilient Data Store / Search 3. Data / Knowledge Management

A foundation for advanced investigation support


• Collaboration is actionable • Investigation outcomes verifiable • Results shareable • Compliance and quality are ensured • Domain knowledge is captured • Best practices become the norm

Workflow & Collaboration

Data Management

Data Analytics

• Entire data lifecycle is efficiency managed • Indexing, storage, search, retrieval, and retirement • All investigation artifacts become searchable • New and existing data are integrated

• Case progress made visible • Clear performance dashboards • Associate people, objects, and events with ease • Reduce case complexity through visualization • Geo-spatial and link analysis

Brought together on a single secure platform


Workflow & Collaboration

Data Management

Data Analytics

The case becomes the secure repository of trusted information Collaboration and knowledge sharing throughout all processes An out-of-the box solution Advanced analytics Application layer tailored for each agency Custom solution at a COTS price

“The first step in investigative process efficiency is getting everything on a single platform.”

With investigation case management functionality

Easy-to-use graphical web user interface

Single repository for all case related information

Store, sort, and report on interrelated case data

Access historical cases

Security and access controls

Allow for multi-user access any device, any where (subject to access controls)

Match agency’s standard terminology and SOPs

Document and track evidence

Manage interviews, case notes, artifacts

Visualize and share link analysis, geo-spatial mapping, and case timelines

Tap all sources of agency knowledge and experience

Manage calendars and deadlines

Standard and ad-hoc report generation

FOI management and case compliance metrics


Aggregate Case

Information

Analyze Case

Artifacts

Produce Investigation

Results

And out-of-the-box investigative case management capabilities

1. Log and report all source incidents, search historical records

2. Create an investigation from an incent

3. Link any incident to any case(s)

4. Make allegation information accessible and editable from within the investigation

5. Assign cases to investigators, make collaboration effortless

6. Create secure electronic case repository

7. Securely manage scanned supporting case notes and attach them to cases

8. Perform full text searches and retrieval of documents related to cases

9. Visualize and display people, object and event association and linkages

10. Chronologically display events associated with a case

11. Support data interchange with MS Word, Access and Excel

12. Track activities of investigators working a case

13. Track case milestones

14. Track and summarize time charged by individual investigators to a case

15. Track expenses associated with each case

16. Track the referral of cases to other agencies

17. Track recoveries associated with a case

18. Track Freedom of Information (FOI) requests associated with a case

19. Track investigators progress in meeting performance objectives

20. Track District Attorney coordination


Incidents Reports

Complaints

Investigation Initiation &

Data Collection

Investigation Report

Production & Performance

Measurement

Investigation Data

Discovery & Analysis

Using powerful analytics for best investigation outcomes


People

Victim Witness Reportee Suspect Arrestee

Objects

Weapon Document

Property Vehicle

Business Entity

Events

Link Analysis

Geo-spatial Analysis

Case Performance Metrics

Comprehensive analysis tools give case managers visibility across all information types to assess and act quickly • Unique content analytics to discover deeper case insight • Intelligence made actionable • Real-time dashboards to understand issues before they become a problem

And a comprehensive case management approach


Aggregate: Assemble all case material in a centralized, repository that is searchable across all cases and online agency data. Access and role controls enforce compartmentalization, when required Analyze: integrated, easy-to-use investigation tools for search, geo-spatial and link analysis Produce: Automated investigative report generation with background QA and policy enforcement. Real-time operational performance metrics for case progress and expense tracking (including alerts, escalations, and action-response). FOI management and tracking

Aggregate Analyze Produce

• Historical case files • Agents notes • Witness statements • Forensic reports • Evidence descriptions • Other case artifacts

Repository Wide Search & Retrieval

Geo-spatial Mapping & Analysis

Guided Link Analysis of People, Objects & Events

Aided Investigative Discovery & Analysis

Comprehensive Data Management

Report Generation

Reports of Investigations

Real-time Operational Performance Metrics

Administrative & Management Reporting

Take Action

For proven and sustainable investigation advantage


Investigation integrity

Compliance with SOPs

Efficient techniques

Effective reporting

Measured performance

Maximized team efficiency

Lowered costs

Background Information

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Case: a container of trusted information

A Case is a managed collection of information

A Case can be used to support an analytical process, study an individual or group, follow up on an incident or set of incidents, or accomplish many other analytical and operational activities

Cases contain both structured and unstructured data and can be conducted through both manual and automated processes

Forms, workflows, automated processes, and other aspects of a Case are controlled by the Case’s type

Each Case is an optimal mix of formal and ad hoc actions for each activity

Each Case artifact has its own access management controls. Read, write, and manage permissions can be set for both roles and individuals

A complete audit log is maintained for each Case and contains every change made to the Case data and access controls during its lifespan

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Common Resilient Data Repository

© Workware Systems Inc. 2011 Proprietary Information

Collaborate through common resilient data repository

Securely manage, store and search ALL files, documents, case materials, media, and artifacts

• The Common Resilient Data Repository can store, manage and make searchable almost any type of digital information

• Simple process to get information into the Repository in an orderly and secure way

Comprehensive, Case-specific access controls

• Completely definable, secure, and dynamic

Accessible anywhere, on any device (web, pad, phone)

• All HTML5 / WebGL

Near unlimited scalability and built-in redundancy

• Automatic redundancy of all data (Terabytes!)

Very low-cost hardware and software footprint

• Commodity class hardware

• No Microsoft®, Oracle™, etc. license fees

• In step with Gov 2.0 initiatives


Agile investigative case management support

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Initiation Processing Closure &

Future Reference


Rules & Alerts Assignments Notifications Confirmations Reminders Escalations SOP Compliance Approval & Review

Document Authoring & Reporting Document Authoring External Reporting Discovery / Redaction Tagging Case Management Status Reporting

Life Cycle Management Closure Discipline Prepare for Discovery Reference to Searchable Knowledge Base Retention Policies FOI Management Management Reporting & Operational Metrics

System Wide Features Manage large numbers and types of cases quickly and efficiently Record activities, identify case bottlenecks, manage resources Attach any type of document / artifact securely to case Add notes, comments, wiki-style collaboration Cross-case search & retrieval Real-time insights, follow ups and early corrective action Complex case life cycle management Audit trails, discovery, and redaction (when necessary)

Initiation Manual System- Generated

Easy to use web-based user interface

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Case Collection

Case Details

Access Controls

Geo-Spatial


Reporting Statistics

Roles & Task Assignments

Case & Repository-wide Search

Common Resilient Data Repository

Scalable, fast, redundant data storage

The Common Resilient Data Repository is a highly modified Cassandra-based, distributed storage and retrieval system for managing structured data (forms and records) and unstructured data (notes, documents, email, transcriptions, images)

Designed to scale to a very large size across many commodity servers, with no single point of failure

Data storage is encrypted, secure and redundant with a very small footprint. Inherent continuity ops capability

Reliability, at this scale, is an expensive challenge for prior generation database technologies

In contrast, the Common Resilient Data Repository runs on top of an infrastructure of potentially dozens of nodes (optionally spread across different enterprise data centers)

Small and large components can fail without impact. The repository manages its persistent state in the face of these possible failures ensuring reliability and scalability for stakeholders who rely on this service, at a low cost structure never before achieved

Design goals achieved – scalability, high performance, high availability and applicability with a simple data model that supports dynamic control over data layout and format

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▪ Data are distributed across the nodes in the cluster using consistent hashing based methods and on an order preserving hash function so that agency analysts can perform range scans over the data for analysis at some later point ▪ Cluster membership is maintained via a “Gossip” style membership algorithm. Failures of nodes within the cluster are monitored using an accrual style failure detector ▪ High availability is achieved using replication and the platform actively replicates data across data centers ▪ The platform exhibits incremental scalability properties which can be achieved as easily as dropping nodes and having them automatically bootstrapped with data


A custom solution at a COTS price

A complete package for managing Investigative Case Management collaboration, analysis and workflow

Flexibility of a custom solution at a commercial-off-the-shelf price

Change as required, when requirements change

Extendable through a simple contract at pre-defined rates, or support for agency technical staff to make changes and enhancements


Business Contact: Phone: (888) 291 9015 Email: [email protected] Corporate Mailing Address: 815 1st Avenue, #375 Seattle, WA 98104

advanced law enforcement investigation platform

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