advantage tour - main keynote, auckland
TRANSCRIPT
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Commercial Director
Gareth Codd
@fairfaxmedianz
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Sales Coordinator
Rachel Burcher
@domaincomau
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Salesforce MVP
Daniel Ballinger
@fishofprey
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The fun, easy way to learn Salesforce Visit the expo to
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trailhead.salesforce.com
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Safe Harbour
Safe harbour statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
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Opening Film
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Get ready for a new kind ofCustomer Success
Dan Bognar Senior Vice President,
Asia Pacific
@dbognar
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Registration
Time AgendaWelcome to
12:00 p.m. 12:45 p.m.
12:45 p.m. 1:00 p.m. Keynote Pre-Show
1:00 p.m. 2:30 p.m. Main Keynote: Get Ready for a New Kind of Customer Success
2:30 p.m. 3:00 p.m. Afternoon Tea in the Cloud Expo
3:00 p.m. 4:00 p.m. Business Transformation: How To Stay Ahead of The Game in The Digital Age
4:15 p.m. 5:15 p.m. SMB Keynote: Learning from Fast Growing Businesses
5:15 p.m. 6:45 p.m. Cocktail Reception in the Cloud Expo
*Agenda subject to change
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Cloud Computing Pioneer
New Technology ModelNew Business ModelNew Philanthropic Model
1960sMainframe
1980sClient/Server Cloud
Today
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New Technology Model
Multitenant cloud Fast innovation
Scalable metadata platform Rapid customisation
Most trusted enterprise cloud Security | Availability | Performance
70%faster time to market
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Worlds Most Trusted Enterprise Cloud
Five elements of trust
TrustedSecurity
Always onAvailability
EnterpriseCompliance
GlobalData Centers
Performance at Scale
79%YoY Transaction Growth
99.98%FY15 Availability
11Global Data Centers
234BQ2 Transactions
3.5BTransactions/day
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New Business Model
Subscription pricing
Customer Success Group
Broad ecosystem and community
Focused on Customer Success
increase in customer revenue growth
37%
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4th Largest Software Company in the World in 2016
2013 2014 2015 2008 2009 2010 2011 2012 2013
2014 2015
2011 2012 2013 2014
2015
Most innovative
companies in the world
4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: revenue for the companys full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.
$6.62BFY16 revenue guidance
20KFY16 employees
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1.1M+Service Hours
1%Time
$100M+Grants
1%Equity
26K+Nonprofit Organisations1%
Product
pledge1percent.org
New Philanthropic Model1-1-1 Model
$250MDonated Product
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OTARC
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Director, Olga Tennison Autism Research Centre (OTARC)
Professor Cheryl Dissanayake
@OlgaTennison
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Billionsconnected things
Trillionsof customer interactions
MillionsThousands
IoT
DataScience
Social
Mobile
CloudThe Connected WorldEverything and everyone is connected
LAN/WAN
Client
Server
SNA
Mainframe
Terminal
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cloud computing market in 2020
270B$Run your business from your phone
Mobile Revolution
smartphones by 2020
6B+Fastest growing segment of our industry
Cloud Revolution
Engage your customers in a whole new way
Social Revolution
social media users by 2020
3B+Now, everyone is smarter
Data Science Revolution of worlds data
created in last 12 months
90%
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IoT RevolutionEverything is connected in the internet of things
connected things by 2020
75B
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app
soda machine
watch
phone
sensor
machine
thermostat
lightbulb
Behind every
Closed Lost by Region
and Product
Midwest Buildozer Tra...
Concrete Mixer
Concrete Pump
Concrete Pu...
Crankshaft $1,065,700
$274,900
$81,800
$527,900
$25,600
REGION PRODUCTSUM OF
AMOUNT
Midwest
Midwest
Midwest
Midwest
Energy consumption
Total annual consumptionEnergy Resources Time
Resourcesused
65%
Data allocated (GB)26 57 78 51 76 26 50 58
is a customer
The Internet of Customers
IoT
DataScience
Social
Mobile
Cloud
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The Customer Gap
Summary
How is my team doing?
Open Opportunities by StageQualification
$7,461,200target
$2,111,100target
Prospecting
$1,225,700amount
Proposal/Quote
$1,601,700amount
Contract Negotiation
$590,900amount
$6,474,600amount won
$5,529,400amount open
$1,066# of open deals
Summary
How is my team doing?
Open Opportunities by StageQualification
$7,461,200target
$2,111,100target
Prospecting
$1,225,700amount
Proposal/Quote
$1,601,700amount
Contract Negotiation
$590,900amount
$6,474,600amount won
$5,529,400amount open
$1,066# of open deals
Your company Your customers
of customer data has been analyzed
1< 77%%of customers are not engaged with companies
IoT
DataScience
Social
Mobile
Cloud
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Get Ready for a New Kind of Customer Success
IoTIoT
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Snr. Manager, Product Marketing
Vincent Cotte
@vcotte
#SFAPAC
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3,000,000+IdeaExchange Points Retired
OptimisRedesigned Accounts
Lead Workspace
Pipeline Board4+ Column Dashboards Assistant
Modern UI
Opportunity Workspace
Google Maps
App Launcher
Group @Mentions on Records
Test Options for Change Sets
In-Line Email Composer List View Charts
Account Insights
Twitter for Accounts, Contacts, & Leads
Home
Mobile Search Enhancements
New Calendar UI
Social Post Approval
Updated Products & Price BooksEnhanced NotesOutlook Integration for Windows 10 Activity Timeline
150+ Picklist Values
Task List
Add Articles
10,000,000+IdeaExchange Points Outstanding
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Lightning Experience NewLightning Exchange NewEasy: 50+ all new partner components
Lightning PlatformSmart: meet the new Salesforce
Fast: build and customise with drag and drop
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From ToAutomating
Proactive
Relationship Intelligence
Logging
Reactive
Relationship Management
CRM of the Future is Intelligent
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Community of more than 700,000 women and men
24,000 Lean In Circles in 120 countries, and more forming every week
Partnership network of 500+ employers
Inspiration and support to help all women achieve their goals
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Chris RobertsPartner Manager Lean In
Get Up-to-Speed Quickly Prep for Key Meeting Close Partnership
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EasyGet up and running in minutes
Proactive Automatically captures activities & suggests tasks
SmartRelationship intelligence built-in
NEW
for small business
CRM starts here
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The Sales Cloud has never been smarter
Connected CRM & EmailAll your data in context
Proactive & IntelligentSmart notifications, dynamic scheduling
Connects to Salesforce1Seamlessly keep your pipeline up-to-date
Download today
Connects to Sales Cloud
NEW
Jamie Wuopened youremail: RevisedAcme proposal
SalesforceIQ
for Sales Cloud
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Head of Product Marketing APAC
Derek Laney
@derektweets
#SFAPAC
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#1 Customer service platform
Service Cloud
Lightning Service Console | New Empower agents with speed
Service for Apps | New Personal, in-context support
Service Wave Analytics | New Smarter service, instant insights Matt Bullock
Founder & CEO
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Hemang Mehta Senior Manager, Sales IT
Analytics CloudThe next wave of analytics
Wave Apps for Sales and Service | New Make data driven decisions
Wave Actions | New Instantly take action on data
Mobile Analytics Get answers on any device
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App Cloud
Build any app, fast Innovation, not infrastructure
Empower everyone Point and click app development
Most trusted platform Run all your apps in the cloud
#1 Cloud app dev platform
Jyotsna Khandekar IT Analyst
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Head of Global Marketing Services
Dominic Quin
@Fonterra
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The Salesforce Customer Success Platform in Action
Sales CommunityMarketingIoTApps
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and customers
IoTIoT
to the Internet of Things ?How do you connectthe Customer Success Platform
and
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Introducing the IoT Cloud
Connect the Customer Success Platform to the Internet of Things
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NEWIoT Cloud
Connect to everything
Massive scale
Real-time
Powered by Thunderand and
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HomeConsumer
AutomotiveHealth
Any App
Retail
LogisticsTravel
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How the IoT Cloud Works
Capture customer IoT events1 Trigger 1 to 1 real time rules2 Engage customers 1 to 13
Salesforce IoT CloudPowered by Thunder
Salesforce Apps Internet of Things
IoTIoT
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Capture customer IoT events1 Trigger 1 to 1 real time rules2 Engage customers 1 to 13
Salesforce IoT CloudPowered by Thunder
Salesforce Marketing Cloud1 to 1 customer journeys
Microsoft Office 365
Partnership with Microsoft
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The Salesforce Customer Success Platform in Action
Sales CommunityMarketingIoTApps
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The Salesforce Customer Success Platform in Action
Sales CommunityMarketingIoTApps
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Director, Solutions Engineering
Rob Newell
@salesforceapac
#SFAPAC
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The Digital Transformation of Western Union
Yesterday Today
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Mobile Payment Apps
Mobile Wave Analytics
100,000 kiosks and ATMs
5 million social fans
1 million community members
500,000 agents
Sales Service
Marketing
Community
Apps
Analytics
CUSTOMER SUCCESS PLATFORM for
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Casey Denby Senior Manager, Operations
Sales Cloud#1 Sales application
Lightning Experience | New Sell faster as a team
Sales Wave Analytics | New Sell smarter on any device
Sales Platform & Ecosystem Sell the way you want
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Marketing Cloud#1 Marketing application
1 to 1 customer journeys Connect every interaction
Precision marketing Predict and personalise content
Every channel, every device Email, mobile, social, ads & web
Teresa Chipps VP, Retail &
Shopper Marketing
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Community Cloud#1 Community platform
Lightning Community Builder | New Drag and drop new capabilities, fast
Personalized Recommendations Targeted content for everyone
E-Commerce for Communities | New New channel for growth Martha Garcia
Account Manager
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Get Ready for a New Kind of Customer Success
IoTIoT
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Thank You to Our Sponsors
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Start with Cloud Expo to explore the latest in cloud solutions and technology from Salesforce and our partners.
Having a hard time deciding where to go next?
Drop by one of our 10 min. live presentations and demos
Let us help you design your Salesforce advantage in Collaboration Corner
Don't forget to join our conversation on social media at #SFAPAC
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This afternoon sessions are
3:00 p.m. 4:00 p.m.
Business Transformation: How To Stay Ahead of The Game in The Digital Age
4:15 p.m. 5:15 p.m.
SMB Keynote: Learning from Fast Growing Businesses
Rowena WestphalenAnalytics Lead, Solution Engineering, APAC
Adam DarvellDirector Strategic Innovation, APAC
Derek LaneyHead of Product Marketing, APAC
Matthew PortaPrincipal Solution Engineer, Service Cloud
Ginger KiddSenior Marketing Manager, ESMB, ANZ
Craig SkinnerCommercial Sales Director, NZ
Stephanie BarnettSolution Engineer