adventis health: performance excellence (baldrige) as a survival strategy
DESCRIPTION
May 2011 Wayne Ferch, FACHE President and CEOTRANSCRIPT
Performance
Excellence
(Baldrige) As
A Survival
Strategy
May 2011
Wayne Ferch, FACHE
President and CEO
Why Baldrige?
"It is a disgrace to do a second-class job in anything…all of our institutions…shall be number one."
- A Founder of Adventist Healthcare, 1877
Our current vision:
“Feather River Hospital
will be a recognized leader
in mission focus, quality
care and fiscal strength.”
Feather River
Hospital Profile
Feather River
Hospital
Paradise, CA
• Opened in 1950
• 101 Bed Rural Hospital
• Serves a population of 50,000
• 1200 employees, 375 volunteers, 160 medical staff members
• Extensive Ancillary and Home Care Services
• Hospice House
• Cancer Center and other outpatient services
• Large Rural Health Clinic
Feather River Hospital
Paradise Hospice House
Myth #1
You need to have
excellent financial results
to start Baldrige
FRH Net Income 2000-2011
-$3,000,000
-$2,000,000
-$1,000,000
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
2000 2001 2002 2003 2004 2005 2006 2007 2008* 2009 2010
Myth #2Must have extraordinary
leadership
Leadership and Inservice Education
20
120
220
320
2003
2004
2005
2006
2007
2008
2009
2010
Ho
urs
per
sta
ff
FRH-Leadership Baldrige Recipient
Overall 26 examiners
Leadership Model
Myth #3
Must have excellent
quality outcomes to start
Clinical Outcomes
Heart Failure Care
0%20%40%
60%80%
100%
2004
2005
2006
2007
2008
2009
2010
2011
2012
% C
om
plia
nce
FRH 90th %ile
Good
Myth #4Morale and engagement
must be high
Hospital Wide Turnover
0%
5%
10%
15%
20%
2003 2004 2005 2006 2007 2008 2009 2010
Per
cen
t
FRH Baldrige WinnerCHA Top 25th %tile EMC
Good
0%
5%
10%
15%
2004 2005 2006 2007 2008 2009 2010
Per
cen
t
FRH Baldrige Winner
Myth #5You fill out an application and
you WIN!
Applying
Strategic Review
Strategic Planning
Leader Development
Targeting Best Practice
Compass System
PEC & PET’s
Strategic Alignment
Milestones in our Journey for Excellence
Quest / CAPE
Strategic Deployment
Innovation
2000
2011
Myth #6I don’t have time
Myth #6 is TRUE
You MUST make the time or be
content with being average.
Myth #7We are already good at planning
Strategic Planning Process
Myth #8
We KNOW we are good
Compass ProcessIf it is important, MEASURE IT!
Why Baldrige?
Thank You!
2008 & 2010 GOLDAward Winner
2010 Governor’s Award