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Page 1: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic
Page 2: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic
Page 3: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

aia.gr | 3

Aerostat Handbook

Athens International Airport Eleftherios Venizelos

Page 4: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

4 | aia.gr

Foreword 05

1. Catching Up With 2015 06

2. How Many Travelled Where 10

3. Counting Airplanes 18

4. Tonnes Up In The Sky 28

5. The Network Worksheet 34

6. Exercises On Punctuality 38

7. Our Grade Report 44

8. Joining The Passenger Dots 50

9. Adding Tourists 58

10. Greek Arithmetic 64

11. Europe Plus The World 68

Air Vocabulary 72

Contents

Page 5: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Aerostat Handbook 2015

aia.gr | 5

June 2016

For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic dynamics remained strong within the year and the robust growth momentum continued, with the airport recording an all-time high passenger traffic performance reaching 18.1 million passengers.

In the course of 2015, AIA continued its dynamic marketing strategy and incentives policy. Its aeronautical marketing strategy encompasses comprehensive developmental and targeted programmes for airlines including incentives and marketing support packages and constitutes a cornerstone of AIA’s aeronautical strategy for healthy financial growth. In total, fourteen different incentives both for development and sustainability were in effect during 2015. More than 80% of the operating carriers made use of one or more targeted incentives. Furthermore, more than 40 of our airline partners enjoyed benefits from AIA’s traditional developmental incentives and marketing support to a significant degree.

During the last five years not only has AIA intensified its marketing efforts towards its airline and business partners and to consumers but we have also extended our efforts towards actively supporting Athens as a destination. In particular, AIA has implemented a series of destination marketing targeted actions and initiatives by forging strong relations and strategic co-operations and synergies with tourism organisations and associations (Association of Tourism Enterprises, Greek National Tourism Organisation, Ministry of Tourism, Marketing Greece, etc.). We should definitely highlight the digital campaign for Athens “Speak Aθenian. Be an Aθenian.”; launched last December, designed and implemented by AIA and Marketing Greece and already twice awarded, the campaign highlights the unique match of the city’s diverse attractive faces, its historical profile and distinctive modern character, through a creative synthesis of Greek and English words. Actions to reinforce Athens’ attractiveness as a tourism destination have significantly contributed to the recovery of the city’s image and the increase of foreign tourists’ arrivals.

In recognition of the continuous and dynamic support it offers to its airline partners, AIA was voted by the airlines as the winner in the 4-20 m. passengers’ category at “Routes Europe”, the largest airline and airport networking route development forum in Europe which this year was held in Krakow, Poland. With 16 distinctions in 12 years, Athens International Airport is the most awarded airport at Routes.

“Aerostat”, now in its 14th edition, has proven to be a credible information tool, comprising a wide range of important statistics relating to the Athens travel market. This handbook traditionally includes major developments in typical traffic segments, performance of main operational processes, passengers’ profile, development of incoming and outgoing tourism passing through the airport and major market trends in Greece and worldwide.

Through this compilation of important market information, we continue committing ourselves to offering substantial support to our customers and business partners by providing an extended market intelligence portfolio and most importantly by focusing on introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline –partners and promote our city as a prime destination.

Ioanna Papadopoulou Director, Communications & Marketing

Foreword

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Catching up with 2015

1

6 | aia.gr

Page 7: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

2015 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport’s traffic enjoy strong traffic growth but it also reached record traffic levels.

2015 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport’s traffic enjoy strong traffic growth but it also reached record traffic levels. A number of important air travel growth drivers contributed to this favourable outcome: the dynamic expansion of the Greek home-based carrier’s international network and the strengthening of the low-cost home-based carrier’s position, both supported by the pricing and targeted incentives policy of AIA. Both carriers expanded their network and attracted an increasing number of passengers, while the competition between these two main carriers especially in the domestic sector led to lower air ticket prices and promotional fares and helped Greeks increase their air travel despite the ongoing economic crisis. Lastly, the increase of inbound tourism of Greece and Athens led to record levels, with the city of Athens not only strengthening its position as a popular destination per se but also being increasingly selected by foreign passengers as an intermediate stop.

As a result of the above, with 18.09 million passengers in 2015 the airport recorded an all-time high passenger traffic performance surpassing previous year traffic by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best, which was the pre-crisis year 2007. Both domestic and international passengers achieved record levels and reached 6.4 million and 11.7 million demonstrating strong growth levels of 22% and 17.4% respectively. This growth was driven by both the foreign visitors’ impressive growth of 26% as well as the Greek travellers’ substantial rise of 11%.

In regard to international passenger traffic development, it is important to note that all regions enjoyed strong demand and capacity increase. Europe achieved considerable growth with Western Europe rising by 15% and Eastern Europe by 26%, while the Middle East also grew at a high +17%. Continents of America and Africa were supported by enhanced and expanded services and witnessed a rapid growth of +43% and +42% respectively, while the rest of Asia also saw a strong traffic

development of +31%. Overall, for 2015 number of flights

amounted to 176.2 thousands and demonstrated a rise of 14% compared to prior year levels. Both domestic and international flights grew strong at the level of 11.2% and 16.2% respectively.

In 2015 the local airfreight market continued to see considerable growth despite the notable financial developments in Greece. Cargo volumes posted a healthy 4.1% increase compared to the previous year exceeding both European and global average (-0.1 and 2.2% respectively as per IATA statistics) and reached a total uplift of 80,476 tonnes. This was the second consecutive year that air freight volumes expanded mainly benefiting from the improved positive performance of international traffic (+5.3%).

During year 2015, nine new airlines and ten new routes were added to the Athens International Airport’s network. Overall, in 2015 Athens was directly connected with scheduled services to 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers.

2015 Highlights

2015 Traffic Levels Growth vs. 2014 18.1 Million Passengers 19.0%

176.2 Thousand Aircraft Movements 14.0%

80.5 Thousand Tonnes Of Cargo 5.6%

Aerostat Handbook 2015

aia.gr | 7

Page 8: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

America

America

Rest of Asia

Rest of Asia

Middle East

Middle East

Africa

Africa

Eastern Europe

Eastern Europe

Western Europe

Western Europe

Chart 1.2 Quarterly Passenger Traffic Development 2015

Chart 1.3 International Traffic Development per Region 2015

Growth 2015/2014

Growth 2015/2014

Domestic International

Passengers Flights

Total

Do

me

stic

Ιnte

rnati

on

al

Tota

l

2015 2014

Chart 1.1 Passenger Traffic Development 2014-2015

22.1%

17.4%

19.0%

6.433.586

5.267.654

11.653.791

9.928.715

18.087.377

15.196.369

1st 2nd

3rd 4th

Chart 1.4 International Passenger Traffic Development 2015 / Europe

Growth 2015/2014

Western Europe Eastern Europe Total

January

July

April

October

February

August

May

November

March

September

June

December

10 20 30 40 50 600

60

50

40

30

20

10

0

15.3 16.7

25.8

43.0 41.7

31.2

14.8

50.244.3

16.820.0

13.7

0

30

40

37.0

19.6

25.7

10

20

0

30

40

21.1

16.910

20

00

30

30

40

40

21.8

21.8

21.7

11.3

12.4

14.4

1010

20

20

18.3

1 Catching up with 2015

8 | aia.gr

Page 9: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

% change% change

Growth 2015/2014

Million tonnes

Weight (tonnes)Growth 2015/2014

Growth 2015/2014

Growth 2015/2014

Growth 2015/2014

Africa America Total International

2015 2014

2015 2014 2015 2014

The Middle East Total International

Chart 1.5 International Passenger Traffic Development 2015 / Africa-America

Chart 1.9 Cargo Uplift Development 2014 - 2015

Chart 1.7 Traffic Development of A/C Movements 2014-2015

Chart 1.6 International Passenger Traffic Development 2015 / The Middle East

Chart 1.10 Cargo Uplift Monthly Variation 2014 - 2015

Chart 1.8 Cargo Uplift Development 2014-2015

16.2% 5.3%

11.2% -6.0%

14.0% 4.1%

15

0

100

80

60

40

20

0

8 20

6

10

30

15

5

-5

7

25

10

5

0

-10

20

5

Jan

Jan

Jan

Jan

Feb

Feb

Feb

Feb

Mar

Mar

Mar

Mar

Apr

Apr

Apr

Apr

May

May

May

May

Jun

Jun

Jun

Jun

Jul

Jul

Jul

Jul

Aug

Aug

Aug

Aug

Sep

Sep

Sep

Sep

Oct

Oct

Oct

Oct

Nov

Nov

Nov

Nov

Dec

Dec

Dec

Dec

50.000 20.000 40.000100.000 60.000150.000 80.000200.000 100.0000 0

International International

Domestic Domestic

74.740 8.145

101.416 72.331

67.228 8.668

87.302 68.670

Total Total

176.156 80.476

154.530 77.338

Aerostat Handbook 2015

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How many travelled where

2

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Aerostat Handbook 2015

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In 2015 airport’s passenger traffic reached the record levels of 18.09 million exceeding prior-year levels by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best.

In 2015 airport’s passenger traffic reached the record levels of 18.09 million exceeding prior-year levels by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best, which was the pre-crisis year 2007. Both domestic and international terminal passengers demonstrated strong growth by 22.2% and 17.5% respectively and achieved record levels reaching 6.4 million and 11.7 million respectively. Passengers in transit continued to present a declining trend amounting to less than 50 thousands and acquiring a slim share of only 0.3% of the airport’s total passengers.

The substantial rise of the airport’s passenger traffic was the result of the considerable growth of both the domestic and the international market throughout the year. Following a very strong first quarter which continued the trend of the last months of 2015, the period April to September witnessed both domestic and international passenger traffic growing fast and achieving growth rates which approached or even exceeded the 20% mark although compared to a strong 2014 summer period. As expected, the last three months of the year demonstrated a growth slowdown, yet achieving double-digit growth rates, indicative of the favourable developments of the winter 2015/2016 period.

The vast majority of the airport’s passenger base traveled on scheduled services, while passengers who prefer charter flights have been showing a diminishing trend in the last few years and amounted to a slim 127 thousands in 2015 accounting for less than 1% of the airport’s total passengers.

Within Europe, the airport’s major international market, London retained the title of the most popular destination, followed by Rome, Paris, Istanbul and Larnaca. All top-5 routes enjoyed strong growth in 2015, with London, Rome and Istanbul demonstrating double-digit increase and Istanbul approaching Paris. Zurich climbed-up from 8th to 6th position taking the place of Frankfurt that fell by two positions. Frankfurt was the only airport in the top-10 that saw a drop in its passengers, while a slow rise was also observed in Munich. Milan and Brussels complete the top-10 and present a strong passenger increase.

Beyond the European borders we witnessed diverse traffic evolution and reshuffling in the top places. The top-5 places are occupied by eastbound destinations, with Doha gaining the top position from Dubai, which together with Abu Dhabi were the only two destinations suffering decline. Tel Aviv and Cairo complete the top-5. Beirut almost doubled its passenger traffic driven by the additional services to the route and climbed from 9th to 7th position. The remaining places in the top-10 are occupied by the American destinations of New York, Toronto, Philadelphia and Montreal, which all enjoyed remarkable growth driven by the extended and additional services to the US and Canada in summer 2015.

It is no surprise that our two home-based carriers, Aegean Airlines/Olympic Air and Ryanair, hold the top two places in the airlines’ ranking in terms of passenger traffic. Aegean and Olympic managed to hold almost 50% of the airport’s passenger traffic

despite the strengthening of Ryanair’s position which in 2015 doubled its market share, from 7% in 2014 to 14% in 2015. Actually, growth of these carriers explained the largest part of the airport’s total passenger increase. Lufthansa, easyJet and Swiss follow in the next three places while the successful development of Turkish Airlines placed it in the 6th place, three positions up compared to 2014. European legacy carriers, British Airways, Air France and Alitalia, hold the next three places and the top-10 is completed with Qatar Airways which managed to climb up three places through the successful evolution of the Doha route.

The share of the low-cost carriers of the airport’s passenger traffic has significantly increased from 16% to 22%, with an almost equal share in the domestic and the international markets. This increase was the result of Ryanair’s successful performance, as well as the positive evolution of other low-cost carriers, such as Transavia, Air Canada rouge and Germanwings.

As every year, AIA presented its annual awards to the airlines that achieved the fastest development and the highest increase of passenger volumes at their scheduled services in 2015, during AIA’s 16th Airline Marketing Workshop that was held on March 3rd, serving as a platform for a substantial dialogue among the airport and its key partners.

The busiest day of the year in terms of passenger traffic was Saturday, 1st of August, with 75,794 passengers. That date was the peak for both arriving and departing passengers but also for international arrivals.

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2 How many travelled where

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Table 2.1 Monthly Passenger Distribution: Arrivals/Departures

ARRIVING PASSENGERS DEPARTING PASSENGERS TRANSIT PASSENGERS TOTAL PASSENGERS

Month 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

January 478,688 28.2% 494,018 28.2% 3,682 4.2% 976,388 28.1%

February 454,778 25.3% 447,468 24.3% 3,259 2.3% 905,505 24.7%

March 563,718 25.7% 533,359 23.8% 2,351 -31.6% 1,099,428 24.5%

April 734,083 18.8% 717,974 23.7% 3,869 -3.2% 1,455,926 21.1%

May 843,597 22.4% 805,404 22.4% 4,427 -2.4% 1,653,428 22.3%

June 973,194 22.3% 903,777 21.5% 5,122 -7.1% 1,882,093 21.8%

July 1,097,331 20.1% 1,037,878 22.0% 3,918 -57.6% 2,139,127 20.6%

August 1,045,932 19.7% 1,098,490 19.5% 5,843 -30.2% 2,150,265 19.3%

September 900,627 14.5% 951,313 14.9% 6,799 5.2% 1,858,739 14.7%

October 758,353 10.1% 815,096 10.3% 4,669 16.7% 1,578,118 10.2%

November 594,495 17.3% 608,350 14.9% 2,244 -10.3% 1,205,089 16.0%

December 606,828 12.3% 573,050 11.5% 3,393 -20.9% 1,183,271 11.8%

Year Total 9,051,624 19,1% 8,986,177 19.2% 49,576 -16.1% 18,087,377 19.0%

Table 2.2 Monthly Terminal Passenger Distribution: Domestic/International

DOMESTIC PASSENGERS INTERNATIONAL PASSENGERS TOTAL TERMINAL PASSENGERS

Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014

January 375,324 44.1% 597,382 19.9% 972,706 28.2%

February 355,031 34.5% 547,215 19.2% 902,246 24.8%

March 404,993 33.3% 692,084 20.2% 1,097,077 24.8%

April 505,554 18.1% 946,503 22.9% 1,452,057 21.2%

May 579,729 22.2% 1,069,272 22.5% 1,649,001 22.4%

June 659,465 24.5% 1,217,506 20.6% 1,876,971 21.9%

July 724,176 23.9% 1,411,033 19.6% 2,135,209 21.0%

August 717,465 24.0% 1,426,957 17.4% 2,144,422 19.6%

September 633,163 15.4% 1,218,777 14.4% 1,851,940 14.7%

October 538,403 8.9% 1,035,046 10.9% 1,573,449 10.2%

November 470,576 20.3% 732,269 13.5% 1,202,845 16.1%

December 452,139 15.4% 727,739 9.9% 1,179,878 11.9%

Year Total 6,416,018 22.2% 11,621,783 17.5% 18,037,801 19.2%

Chart 2.1 Domestic vs. InternationalPassenger Traffic

Domestic

Domestic

35.6

65.3 34.7

Market Share 2015 2014

International

International

64.4

Western Europe

Middle East

Africa

Eastern Europe

Rest of Asia

America

30 60 8040 50 7010 200

10.6

8.8

0.3

1.3

3.3

75.877.2

9.9

8.9

0.3

1.1

2.7

Market Share 2015 2014

Chart 2.2 Segmentation of InternationalPassenger Traffic by Geographical Region

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Aerostat Handbook 2015

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Table 2.3 Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled

COMMERCIALNON-COMMERCIAL

Scheduled Non-Scheduled Other Commercial

Month 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

January 967,193 27.9% 4,752 90.9% 150 - 611 28.6%

February 900,068 24.9% 1,697 -21.8% 23 - 458 -11.6%

March 1,093,909 24.8% 2,442 22.2% 259 - 467 -22.2%

April 1,442,091 21.7% 9,428 -22.9% 3 - 535 -35.0%

May 1,633,526 22.5% 14,653 15.7% 10 -93.8% 812 -5.3%

June 1,855,534 22.0% 19,687 21.2% 468 8.1% 1,282 -19.0%

July 2,112,633 21.7% 21,336 -22.0% 34 -84.4% 1,206 -18.8%

August 2,108,631 19.9% 34,251 2.7% 205 97.1% 1,335 4.8%

September 1,832,223 14.9% 18,639 4.0% 429 88.2% 649 -36.9%

October 1,563,013 10.3% 9,015 -7.4% 731 55.2% 690 -18.1%

November 1,199,668 16.2% 2,806 -21.2% 18 - 353 -37.5%

December 1,175,279 12.3% 3,998 -42.5% 9 -78.6% 592 56.6%

Year Total 17,883,768 19.4% 142,704 -2.7% 2,339 39.9% 8,990 -13.8%

Table 2.4 Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen

INTRA SCHENGEN EXTRA SCHENGEN TOTAL TERMINAL PASSENGERS

Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014

January 684,558 33.2% 288,148 17.7% 972,706 28.2%

February 638,129 29.3% 264,117 14.9% 902,246 24.8%

March 783,369 27.6% 313,708 18.1% 1,097,077 24.8%

April 1,036,307 19.8% 415,750 24.8% 1,452,057 21.2%

May 1,166,594 22.0% 482,407 23.3% 1,649,001 22.4%

June 1,299,990 22.4% 576,981 21.0% 1,876,971 21.9%

July 1,472,322 20.0% 662,887 23.3% 2,135,209 21.0%

August 1,488,586 19.6% 655,836 19.4% 2,144,422 19.6%

September 1,275,861 16.2% 576,079 11.6% 1,851,940 14.7%

October 1,098,824 10.5% 474,625 9.4% 1,573,449 10.2%

November 860,015 17.4% 342,830 12.7% 1,202,845 16.1%

December 842,812 13.2% 337,066 8.9% 1,179,878 11.9%

Year Total 12,647,367 19.9% 5,390,434 17.4% 18,037,801 19.2%

66.4

65.5

16.3

16.5

13.6

13.9

3.7

4.1

Intra-Schengen EU

Extra-Schengen EU

Intra-Schengen non-EU

30 60 8040 50 70100 20

Market Share 2015 2014

Chart 2.4 Schengen/EU Passenger Breakdown

Extra-Schengen non-EU

Domestic Scheduled

International Scheduled

Domestic Charter

30 60 8040 50 70100 20

0.04

63.7

35.534.6

0.1

64.4

Market Share 2015 2014

Chart 2.3 Structure of Passenger Traffic

International Charter

Other

0.7

0.1

0.8

0.2

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2 How many travelled where

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Table 2.5

Top 10 International Scheduled Markets/Countries

Ranking Country

Scheduled Passengers

2015

Market Share 2015

%2015

/2014

1 Italy 1,293,992 11.3% 20.3%

2 Germany 1,267,195 11.0% 7.6%

3 United Kingdom 1,253,991 10.9% 13.8%

4 France 905,760 7.9% 11.2%

5 Cyprus 879,456 7.7% 21.6%

6 Turkey 793,227 6.9% 16.8%

7 Switzerland 628,550 5.5% 7.2%

8 United Arab Emirates 367,261 3.2% -1.6%

9 Spain 364,979 3.2% 24.7%

10 Belgium 341,369 3.0% 23.8%

Other 3,385,973 29.5% 28.1%

Total 11,481,753 100.0% 17.8%

Market Share 2015 2014

25 3015105 200

11.311.0Italy

29.527.1Other

3.02.8Belgium

5.56.0Switzerland

11.012.1Germany

3.23.8

United Arab Emirates

7.77.4Cyprus

3.23.0Spain

10.911.3

United Kingdom

6.97.0Turkey

7.98.4France

Chart 2.5

Top 10 International Scheduled Markets

Chart 2.6

Top 10 International Charter Markets

Market Share 2015 2014

3025 403515105 200

38.432.5France

14.217.8Other

2.718.5

Russian Federation

3.43.6Slovakia

12.52.6Spain

3.14.8

United Kingdom

4.35.6Poland

3.01.5

Czech Republic

8.510.4Italy

4.20.0

Republic of Korea

5.72.7Israel

Table 2.6

Top 10 International Charter Markets/Countries

Ranking Country

Charter Passengers

2015

Market Share 2015

%2015

/2014

1 France 46,035 38.4% 13.8%

2 Spain 15,045 12.5% 371.0%

3 Italy 10,170 8.5% -21.7%

4 Israel 6,789 5.7% 103.0%

5 Poland 5,195 4.3% -25.2%

6 Republic of Korea 5,045 4.2% NEW

7 Slovakia 4,090 3.4% -9.5%

8 United Kingdom 3,692 3.1% -38.4%

9 Czech Republic 3,641 3.0% 94.0%

10 Russian Federation 3,278 2.7% -85.8%

Other 16,983 14.2% -23.6%

Total 119,963 100.0% -3.8%

Table 2.7

Top 10 European International Scheduled Destinations

Ranking Country

Scheduled Passengers

2015

Market Share 2015

%2015

/2014

1 London 1,124,403 11.3% 14.9%

2 Rome 810,343 8.2% 16.1%

3 Paris 750,680 7.6% 8.5%

4 Istanbul 748,628 7.6% 14.3%

5 Larnaca 670,409 6.8% 7.3%

6 Zurich 436,252 4.4% 9.9%

7 Munich 427,209 4.3% 2.2%

8 Frankfurt 416,315 4.2% -1.0%

9 Milan 395,944 4.0% 20.7%

10 Brussels 341,369 3.4% 23.8%

Other 3,790,820 38.2% 26.8%

Total 9,912,372 100.0% 16.9%

Chart 2.7

Top 10 European International Scheduled Destinations

Market Share 2015 2014

3025 403515105 200

11.311.5London

38.235.3Other

3.43.3Brussels

4.34.9Munich

8.28.2Rome

4.25.0Frankfurt

6.87.4Larnaca

4.03.9Milan

7.68.2Paris

4.44.7Zurich

7.67.7Istanbul

Page 15: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Aerostat Handbook 2015

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Table 2.8 Top 10 non-European International

Scheduled Destinations

Ranking City

Scheduled Passengers

2015

Market Share 2015

%2015

/2014

1 Doha 239,262 15.3% 8.1%

2 Dubai 227,313 14.5% -2.4%

3 Tel Aviv 188,896 12.0% 18.4%

4 Abu Dhabi 139,948 8.9% -0.2%

5 Cairo 133,123 8.5% 41.9%

6 New York 133,008 8.5% 46.9%

7 Beirut 110,999 7.1% 81.1%

8 Toronto 101,152 6.5% 45.4%

9 Philadelphia 80,313 5.1% 22.9%

10 Montreal 67,499 4.3% 64.1%

Other 147,868 9.4% 62.3%

Total 1,569,381 100.0% 23.9%

Table 2.9 Ranking of International Destinations

According to Passenger Traffic

Ranking Country

Scheduled & Charter

Passengers 2015

Market Share 2015

%2015

/2014

1 Italy 1,304,162 11.2% 19.8%

2 Germany 1,270,230 10.9% 7.0%

3 United Kingdom 1,257,683 10.8% 13.5%

4 France 951,795 8.2% 11.4%

5 Cyprus 879,664 7.6% 21.6%

6 Turkey 794,262 6.8% 16.2%

7 Switzerland 628,754 5.4% 7.3%

8 Spain 380,024 3.3% 28.4%

9 United Arab Emirates 367,261 3.2% -1.6%

10 Belgium 341,728 2.9% 23.9%

11 Netherlands 314,345 2.7% 6.3%

12 Austria 240,901 2.1% 32.7%

13 Qatar 239,262 2.1% 8.4%

14 Russian Federation 227,277 2.0% -7.0%

15 USA 213,321 1.8% 36.8%

16 Denmark 196,747 1.7% 20.0%

17 Israel 195,685 1.7% 20.1%

18 Canada 168,651 1.5% 52.4%

19 Poland 160,297 1.4% 66.6%

20 Romania 150,585 1.3% 19.2%

21 Egypt 147,639 1.3% 42.2%

22 Serbia 138,757 1.2% 3.4%

23 Sweden 113,951 1.0% 25.0%

24 Lebanon 110,999 1.0% 80.5%

25 Hungary 102,832 0.9% 160.1%

26 Bulgaria 92,276 0.8% 6.7%

27 Ukraine 81,295 0.7% 26.6%

28 Czech Republic 74,766 0.6% 28.4%

29 Albania 67,441 0.6% 11.2%

30 Jordan 54,675 0.5% 63.1%

31 Slovakia 41,683 0.4% 822.0%

32 Norway 38,092 0.3% -5.8%

33 Finland 36,780 0.3% 194.3%

34 Malta 24,419 0.2% 56.7%

35 Croatia 23,810 0.2% 50.9%

36 Bahrain 23,191 0.2% 68.4%

37 Iran 21,802 0.2% 213.1%

38 Singapore 20,582 0.2% 19.7%

39 Armenia 17,500 0.2% 272.4%

40 Republic of Ireland 16,594 0.1% -4.3%

41 Georgia 16,305 0.1% 8.6%

42 Latvia 14,276 0.1% -12.1%

43 People's Republic of China 9,445 0.1% 0.1%

44 Moldova 8,264 0.1% 2.5%

45 Estonia 6,622 0.1% NEW

46 Saudi Arabia 6,015 0.1% 1939.0%

47 Republic of Korea 5,045 0.0% NEW

48 Belarus 2,462 0.0% NEW

49 Portugal 342 0.0% 43.1%

50 Lithuania 300 0.0% -

51 Bosnia and Herzegovina 257 0.0% 37.4%

52 Azerbaijan 165 0.0% -

53 Slovenia 117 0.0% -15.8%

54 FYR Macedonia 110 0.0% 86.4%

55 Morocco 82 0.0% -

56 Faroe Islands 61 - -

57 Libya 60 - -

58 Luxembourg 46 - -

59 Tunisia 24 - -

Grand Total 11,601,716 100.0% 17.6%

Table 2.10 Ranking of Domestic Destinations

According to Passenger Traffic

Ranking Country

Scheduled & Charter

Passengers 2015

Market Share 2015

%2015

/2014

1 Thessaloniki 1,633,045 25.5% 28.9%

2 Heraklion 728,395 11.4% 13.1%

3 Thira/Santorini 726,566 11.3% 46.6%

4 Chania 673,634 10.5% 46.6%

5 Rhodes 576,222 9.0% 18.2%

6 Mikonos 288,120 4.5% 14.1%

7 Mitilini 238,589 3.7% 7.9%

8 Kerkyra/Corfu 233,740 3.6% 7.8%

9 Kos 166,228 2.6% 2.2%

10 Alexandroupolis 160,145 2.5% 3.0%

11 Chios 138,175 2.2% 9.6%

12 Samos 121,179 1.9% 3.6%

13 Ioannina 85,152 1.3% 9.0%

14 Kavala 77,972 1.2% 8.1%

15 Limnos 58,302 0.9% 7.8%

16 Kefallonia 50,964 0.8% 6.3%

17 Milos 50,632 0.8% 29.2%

18 Zakinthos 50,565 0.8% 41.0%

19 Skiathos 47,312 0.7% 48.6%

20 Paros 43,221 0.7% 8.3%

21 Naxos 40,713 0.6% 36.7%

22 Karpathos 39,443 0.6% 15.1%

23 Ikaria 37,353 0.6% 10.3%

24 Leros 27,414 0.4% -0.7%

25 Kithira 26,313 0.4% 0.4%

26 Kalimnos 23,742 0.4% 1.1%

27 Sitia 16,058 0.3% -19.9%

28 Syros 14,593 0.2% -3.9%

29 Skiros 12,973 0.2% 21.4%

30 Astypalea 11,203 0.2% 0.2%

31 Kastoria 4,625 0.1% 53.9%

32 Kozani 3,350 0.1% -3.0%

33 Aktio/Preveza 2,885 0.0% NEW

Grand Total 6,409,323 100.0% 22.3%

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16 | aia.gr

Chart 2.8 Top 10 Non-European

International Scheduled Destinations

Market Share 2015 2014

15 205 100

8.57.4

12.012.6

15.317.5

9.47.2

5.15.2

4.33.2

8.57.1

8.911.1

14.518.4

6.55.5

7.14.8

Doha

Dubai

Tel Aviv

Abu Dhabi

Cairo

New York

Beirut

Toronto

Philadelphia

Montreal

Other

Thessaloniki

Heraklion

Thira/Santorini

Chania

Rhodes

Mikonos

Mitilini

Kerkyra/Corfu

Kos

Alexandroupolis

Other

Chart 2.11 Low-cost carriers’ share in passenger traffic

Market Share 2015 2014

15 252050 10

Domestic

International

Total

Chart 2.10 Top 10 Airlines According

to Total Passenger Traffic

Market Share 2015 2014

Chart 2.9 Top 10 Domestic Destinations

Market Share 2015 2014

20 30255 15100

9.09.3

11.39.5

25.524.2

15.416.8

22.115.7

2.63.1

20.612.4

2.53.0

23.017.5

4.54.8

10.58.8

11.412.3

3.64.1

3.74.2

Aegean/Olympic

Lufthansa

easyJet

Swiss

Turkish Airlines

British Airways

Air France

Qatar Airways

Alitalia

Ryanair

1.51.3

1.9 2.3

2.0 2.5

2.32.4

2.1 2.6

3.83.2

2.5 3.1

13.6 6.9

3.4 4.0

49.8 51.1

Page 17: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

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Table 2.11

Airline Awards 2015

Category WinnerHighly Commended

Best of the Top 10 Airlines Turkish Arilines -

Fastest Growing Airline per Geographical Region

DomesticAegean Airlines / Olympic Air

-

Western Europe Turkish Arilines Transavia.com

EasternEurope

Ukraine International Airlines

Aegean Airlines

Middle East Aegean Airlines Etihad Airways

Overall Aegean Airlines -

Fastest Growing Airline - Seasonal European Route

Germanwings Brussels Airlines

Fastest Growing Airline - Seasonal Non-European Route

Air Canada Rouge Delta Air Lines

Best New Entrant Performance Ryanair Transavia France

Fastest Growing Airline - Thin Route

Sly Express Bulgaria Air

Highest Ranking European Destination

easyJet (London) -

Highest Ranking non-European Destination

Qatar Airways (Doha)

-

Favourite Airline among European pax

Aegean Airlines -

Favourite Airline among non-European pax

Emirates -

Special Distinction “Record Year” - Higher Contribution in Passenger Volume Increase

Ryanair -

Special Anniversary Award - Higher Passenger Volumes of the Quindecennial

Aegean Airlines Lufthansa

Average Day= Day with passenger traffic closest to the average (18,037,801/365=49,419)

Table 2.12 Peak and Average Daily Passenger Traffic

Ranking Day DateTerminal

Passengers

1 Saturday 01/08/2015 75,794

2 Friday 31/07/2015 74,482

3 Saturday 08/08/2015 74,075

4 Saturday 25/07/2015 74,015

10 Busiest Days 5 Saturday 18/07/2015 73,256

6 Thursday 30/07/2015 73,238

7 Friday 24/07/2015 73,043

8 Monday 17/08/2015 73,005

9 Sunday 02/08/2015 72,748

10 Monday 20/07/2015 72,431

30th Busiest Day 30 Monday 31/08/2015 69,808

Average Day Friday 01/05/2015 49,406

Table 2.13 Daily Passenger Peaks

Busiest Days Day DateTerminal

Passengers

Arrivals Sunday 16/08/15 13,221

Departures Friday 24/07/15 13,226

Total Friday 24/07/15 25,510

Arrivals Saturday 01/08/15 26,437

Departures Saturday 29/08/15 26,722

Total Saturday 01/08/15 51,485

Arrivals Saturday 01/08/15 37,681

Departures Saturday 01/08/15 38,113

Total Saturday 01/08/15 75,794

Do

me

stic

Inte

rnati

on

al

Tota

l

2015 2014

Chart 2.12 Load Factors of Scheduled Non-Stop Flights Annual Development 2014-2015

61.5

61.6

27.0

26.0

4.6

4.4

6.9

8.0

Star Alliance

Oneworld

Skyteam

30 60 8040 50 70100 20

Market Share 2015 2014

Chart 2.13Alliances’ Market Share in Total Passenger Traffic

Non-Allied Carriers

Domestic

Total

International

30 60 8040 50 70100 20

78.5

77.0

77.5

78.7

77.7

75.9

Chart 2.14

Top 10 Aircraft Types According to Passenger Traffic

Market Share 2015 2014

30 504010 200

1.41.5

Airbus A330-300

4.04.9Airbus A319

17.511.3

Boeing B737 - 800

1.80.8

Boeing B777-300ER

35.640.7Airbus A320

7.46.4Other

1.01.6

Boeing B767-300

4.01.7

Airbus A320- Sharklets

8.29.9Dash8 - 400

17.719.1Airbus A321

1.42.1

Airbus A330-200

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Page 19: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

In 2015 the airport’s overall number of flights amounted to 176.2 thousands and grew considerably, by 14%.

In 2015 the airport’s overall number of flights amounted to 176.2 thousands and grew considerably. Both domestic and international flights grew by 11.2% and 16.2% respectively, with airline services posting double digit increase in both domestic and international sectors in the first three quarters. Similarly to passengers, a slowdown was observed in the last quarter which was more evident in domestic operations resulting from the consolidation of domestic services of Aegean and Olympic Air.

In respect of international flights, a sharp increase in the offered services was recorded in all regions. The continents of America and Africa were supported by enhanced and expanded services and witnessed rapid growth by 50% and 44% respectively. As a result of the above, the share of international flights increased from 56.5% in 2014 to 57.6% in 2015. With a share of 86.3%, Europe is the largest international market, followed by the Middle East with 9.1%, whereas Africa, America and the rest of Asia follow with much lower shares of less than 3% .

Almost 86% of the airport’s flights are scheduled services, with the total flight market being completed by cargo

(3.2%), charter (0.6%), as well as other non-commercial flights (5.3%).

Italy, Germany and the UK were the most frequently served countries out of Athens with scheduled services during 2015. Regarding ranking of European destinations, for a third consecutive year London was at the top with Rome keeping the 2nd place similar to 2014 and followed by Istanbul. Outside Europe in 2015 Doha and Tel Aviv maintained their top two positions in that order, this year followed by Cairo, while New York and Toronto represent the North American market in the top-10, although directly served only during the summer period.

The list with the top-10 airlines begins with the two home-based carriers, Aegean/OA and Ryanair, which account for 57% and 10% of the airport’s passenger movements respectively, followed by Lufthansa and easyjet (2.5% each). Almost 77% of the airport’s scheduled services are operated by alliance airline members, with Star alliance having the strongest presence in the Athens market with 67.1%, largely due to the Aegean membership. The presence of Skyteam (6%) and Oneworld (3.7%) is still limited, while a considerable 23.2% of

the airport’s operations are served by non-allied carriers.

Low-cost carriers operations enhanced their presence to the airport’s scheduled flights, accounting for 17.5% as compared to 12.6% in 2014. Ryanair services to Greek destinations account for 13% of the domestic market, while the enhanced international services of Ryanair together with the dynamic development of the other low cost carriers brought up the LCC share on international operations from 16% in 2014 to 21% in 2015.

Airbus 320 continued to be the most commonly used aircraft type in airline operations to/from Athens with a 29%, followed by Dash8-400 in the 2nd place with 14.6%. Boeing B737-800 Winglets climbed up from 4th to 3rd position, acquiring a 11.9% share (vs. a 7.9% in 2014), largely due to Ryanair operations.

Friday 17th of July was the peak day in terms of total aircraft movements with 731 flights. It was also the day with the highest number of arriving, departing, domestic and international flights. From the examined peaks, only international and total arrivals were differentiated, peaking two weeks later, on Friday 31st of July.

Aerostat Handbook 2015

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5

10

15

20

25

0

Chart 3.1 Monthly A/C Movements Development 2014-2015

Growth 2014/2015 InternationalDomestic Total

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Table 3.1 Monthly Distribution of A/C Movements: Arrivals/Departures

ARRIVALS DEPARTURES TOTAL

Month 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

January 5,370 17.1% 5,379 17.0% 10,749 17.1%

February 4,839 15.4% 4,830 15.3% 9,669 15.4%

March 5,630 18.4% 5,641 18.8% 11,271 18.6%

April 7,195 17.7% 7,194 17.5% 14,389 17.6%

May 7,940 16.9% 7,930 16.7% 15,870 16.8%

June 9,013 18.2% 8,996 18.2% 18,009 18.2%

July 10,133 15.9% 10,119 15.6% 20,252 15.7%

August 10,163 14.0% 10,181 14.4% 20,344 14.2%

September 8,569 11.1% 8,583 11.2% 17,152 11.1%

October 7,510 6.8% 7,502 6.6% 15,012 6.7%

November 5,802 9.0% 5,805 9.1% 11,607 9.0%

December 5,915 8.2% 5,917 8.3% 11,832 8.2%

Year Total 88,079 14.0% 88,077 14.0% 176,156 14.0%

Table 3.2 Monthly Distribution of A/C Movements: Domestic/International

DOMESTIC INTERNATIONAL TOTAL

Month 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

January 4,662 15.9% 6,087 18.0% 10,749 17.1%

February 4,168 12.6% 5,501 17.6% 9,669 15.4%

March 4,824 16.6% 6,447 20.1% 11,271 18.6%

April 6,123 10.7% 8,266 23.3% 14,389 17.6%

May 6,721 9.4% 9,149 22.8% 15,870 16.8%

June 7,840 18.7% 10,169 17.8% 18,009 18.2%

July 8,637 16.1% 11,615 15.4% 20,252 15.7%

August 8,533 12.4% 11,811 15.5% 20,344 14.2%

September 7,218 7.7% 9,934 13.7% 17,152 11.1%

October 6,173 1.6% 8,839 10.6% 15,012 6.7%

November 4,939 6.8% 6,668 10.7% 11,607 9.0%

December 4,902 5.1% 6,930 10.5% 11,832 8.2%

Year Total 74,740 11.2% 101,416 16.2% 176,156 14.0%

3 Counting Airplanes

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Page 21: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Table 3.3 Monthly Distribution of A/C Movements by Flight Type

COMMERCIAL

NON-COMMERCIAL GRAND TOTAL

Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other

January 9,509 44 289 149 252 506 10,749

February 8,505 19 300 140 278 427 9,669

March 9,958 28 326 153 282 524 11,271

April 12,735 78 345 113 495 623 14,389

May 13,806 120 347 117 779 701 15,870

June 14,871 150 382 121 1,423 1,062 18,009

July 16,748 148 389 115 1,719 1,133 20,252

August 16,768 231 353 91 1,874 1,027 20,344

September 14,619 151 372 127 1,077 806 17,152

October 13,104 70 344 139 616 739 15,012

November 10,279 21 317 179 318 493 11,607

December 10,607 35 207 246 268 469 11,832

Year Total 151,509 1,095 3,971 1,690 9,381 8,510 176,156

Table 3.4 Monthly Distribution of A/C Movements: Intra-/Extra-Schengen

INTRA SCHENGEN EXTRA SCHENGEN TOTAL

Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014

January 7,714 18.4% 3,035 13.9% 10,749 17.1%

February 6,920 16.0% 2,749 13.7% 9,669 15.4%

March 8,150 19.6% 3,121 16.1% 11,271 18.6%

April 10,593 15.8% 3,796 22.9% 14,389 17.6%

May 11,689 15.3% 4,181 21.2% 15,870 16.8%

June 13,352 18.7% 4,657 16.7% 18,009 18.2%

July 15,176 15.1% 5,076 17.6% 20,252 15.7%

August 15,332 13.7% 5,012 15.8% 20,344 14.2%

September 12,590 10.8% 4,562 12.0% 17,152 11.1%

October 10,864 5.9% 4,148 8.8% 15,012 6.7%

November 8,323 8.1% 3,284 11.2% 11,607 9.0%

December 8,420 7.9% 3,412 9.0% 11,832 8.2%

Year Total 129,123 13.6% 47,033 15.0% 176,156 14.0%

Intra Schengen EU

Intra-Schengen non-EU

Extra Schengen EU

Extra-Schenen non-EU

10 20 30 40 5010 20 30 40 500 0

70.5

2.8

11.0

15.7

70.5

3.0

11.2

15.3

Market Share Market Share2015 20152014 2014

Chart 3.2 Structure of A/C Movements Traffic Chart 3.3 A/C Movements Breakdown Schengen/EU

Domestic Scheduled37.337.7

Domestic Charter0.10.1

Domestic Cargo1.51.8

International Charter

0.60.7

International Scheduled

48.747.1

International Cargo1.81.9

Other10.28.6

60 70 80

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Page 22: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

30 60 8040 50 7010 200

Western Europe73.274.1

Eastern Europe13.113.5

Middle East9.18.8

Rest of Asia0.30.4

Africa2.41.9

America1.61.3

Market Share 2015 2014

Chart 3.5 Segmentation of International A/C Movements by Geographical Region

Domestic

Domestic

42.4

56.5 43.5

Chart 3.4 Segmentation of A/C Movements by Domestic/International

Market Share 2015 2014

Chart 3.6/3.7 Top 10 International Markets/Countries for Scheduled /Charter Pax Movements

Market Share 2015 Scheduled Charter

International

International

Unit

ed

Kin

gd

om

Belg

ium

Sp

ain

Fra

nce

Sw

itze

rland

Neth

erl

and

s

Russ

ian F

ed

era

tio

n

Germ

any

Cze

ch R

ep

ub

lic

Italy

Turk

ey

Bela

rus

Slo

vakia

Po

land

Cyp

rus

Isra

el

57.6

35.7

11.2 8.1

10.9

9.6

7.3

7.3

6.9

5.0

10.92.9

2.5

2.9

5.4

5.0

3.6

2.8

2.5

2.8

4.9

Oth

er

33.4

18.5

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Page 23: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Table 3.5 Top 10 International Markets/Countries

for Scheduled Pax Movements

Ranking Country

A/CMovements

2015

Market Share 2015

%2015

/2014

1 Italy 9,585 11.2% 19.9%

2 Germany 9,337 10.9% 9.6%

3 United Kingdom 8,232 9.6% 18.4%

4 France 6,307 7.3% 12.3%

5 Turkey 6,307 7.3% 13.2%

6 Cyprus 5,924 6.9% 11.0%

7 Switzerland 4,280 5.0% 10.6%

8 Spain 2,526 2.9% 24.1%

9 Belgium 2,482 2.9% 27.4%

10 Netherlands 2,167 2.5% 6.0%

Other 28,699 33.4% 25.7%

Total 85,846 100.0% 18.0%

Table 3.6 Top 10 International Markets/Countries

for Charter Pax Movements

Ranking Country

A/C Movements

2015

Market Share 2015

%2015

/2014

1 France 350 35.7% 0.3%

2 Spain 107 10.9% 181.6%

3 Italy 79 8.1% -36.8%

4 Russian Federation 53 5.4% -59.8%

5 Israel 49 5.0% 53.1%

6 Czech Republic 48 4.9% 220.0%

7 Poland 35 3.6% -50.7%

8 Slovakia 27 2.8% -3.6%

9 United Kingdom 27 2.8% -44.9%

10 Belarus 25 2.5% NEW

Other 181 18.5% -22.0%

Total 981 100.0% -8.4%

Chart 3.6 Top 10 International Markets/Countries for Scheduled Pax Movements

Chart 3.7 Top 10 International Markets/Countries for Charter Pax Movements

Market Share

Market Share

2015 2014

2015 2014

30

30

25

25

35

4035

15

15

10

10

5

5

20

20

0

0

11.2

35.7

11.0

32.6

Italy

France

33.4

18.5

31.4

21.7

Other

Other

2.5

2.5

2.8

0.0

Netherlands

Belarus

5.0

3.6

5.3

6.6

Switzerland

Poland

10.9

10.9

11.7

3.5

Germany

Spain

2.9

2.8

2.8

2.6

Spain

Slovakia

7.3

5.0

7.7

3.0

Turkey

Israel

2.9

2.8

2.7

4.6

Belgium

United Kingdom

9.6

8.1

9.6

11.7

United Kingdom

Italy

6.9

4.9

7.3

1.4

Cyprus

Czech Republic

7.3

5.4

7.7

12.3

France

Russian Federation

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Page 24: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Table 3.7 Ranking of International Markets/

Countries according to A/C Movements

Ranking Country*

Scheduled & Charter

Pax A/C Movements

2015

Market Share 2015

%2015

/2014

1 Italy 9,664 11.1% 19.1%

2 Germany 9,361 10.8% 8.6%

3 United Kingdom 8,259 9.5% 18.0%

4 France 6,657 7.7% 11.6%

5 Turkey 6,321 7.3% 12.8%

6 Cyprus 5,925 6.8% 11.0%

7 Switzerland 4,283 4.9% 10.7%

8 Spain 2,633 3.0% 27.0%

9 Belgium 2,486 2.9% 27.4%

10 Netherlands 2,167 2.5% 5.9%

11 Russian Federation 2,036 2.3% -0.6%

12 Qatar 1,887 2.2% 30.0%

13 Austria 1,869 2.2% 51.3%

14 Egypt 1,801 2.1% 42.9%

15 United Arab Emirates 1,774 2.0% -10.5%

16 Israel 1,547 1.8% 14.5%

17 Serbia 1,546 1.8% -1.5%

18 Romania 1,531 1.8% 1.6%

19 Bulgaria 1,420 1.6% 2.9%

20 Denmark 1,359 1.6% 29.4%

21 Lebanon 1,262 1.5% 85.0%

22 Albania 1,172 1.3% 13.6%

23 Poland 1,108 1.3% 16.9%

24 USA 922 1.1% 50.7%

25 Ukraine 874 1.0% 30.4%

26 Sweden 839 1.0% 27.9%

27 Jordan 817 0.9% 50.2%

28 Hungary 715 0.8% 129.9%

29 Canada 677 0.8% 65.9%

30 Czech Republic 600 0.7% 35.4%

31 Bahrain 405 0.5% 80.8%

32 Croatia 347 0.4% 66.0%

33 Malta 340 0.4% 63.5%

34 Finland 274 0.3% 226.2%

35 Slovakia 259 0.3% NEW

36 Norway 244 0.3% -19.2%

37 Iran 218 0.3% NEW

38 People's Republic of China 208 0.2% 0.0%

39 Armenia 175 0.2% 136.5%

40 Latvia 165 0.2% -2.9%

41 Georgia 149 0.2% -2.0%

42 Republic of Ireland 116 0.1% -2.5%

43 Moldova 112 0.1% -15.2%

44 Saudi Arabia 94 0.1% NEW

45 Singapore 90 0.1% 25.0%

46 Estonia 52 0.1% NEW

47 Belarus 25 0.0% -

48 Republic of Korea 18 0.0% NEW

49 Lithuania 4 0.0%

50 Azerbaijan 4 0.0%

51 Libya 3 0.0%

52 Bosnia & Herzegovina 2 0.0%

53 Portugal 2 0.0%

54 Slovenia 2 0.0%

55 Morocco 2 0.0%

56 FYR Macedonia 1 0.0%

57 Tunisia 1 0.0%

58 Faroe Islands 1

59 Luxembourg 1

60 Mauritius 1

Total 86,827 100.0% 17.7%

* The country of first origin for arrivals and of last destination for departures

Chart 3.8 Top 10 European Destinations for Scheduled

Pax Movements

Market Share 2015 2014

30 40 5010 200

10.09.6London

43.540.9Other

3.33.0Brussels

3.74.0Munich

808.2Rome

3.73.6Milan

6.37.4Larnaca

3.54.0Frankfurt

7.28.1Istanbul

3.83.8Zurich

7.07.3Paris

Chart 3.9 Top 10 non-European Destinations

for Scheduled Pax Movements

Market Share 2015 2014

155 10 200

16.216.5Doha

13.211.0Other

3.52.5Bahrain

6.810.2Dubai

12.915.0Tel Aviv

4.73.7New York

8.512.3Abu Dhabi

3.73.0Toronto

12.712.9Cairo

7.06.2Amman

10.87.7Beirut

Chart 3.10 Top 10 Domestic Destinations

for Scheduled Pax Movements

Market Share 2015 2014

155 10 200

14.914.2Thessaloniki

35.637.2Other

3.63.5Kos

4.54.2Mitilini

8.59.2Heraklion

3.73.6Chios

6.37.2Rhodes

3.63.3Alexandroupolis

8.06.73Thira/Santorini

4.84.9Mikonos

6.76.0Chania

25 30 35 40

3 Counting Airplanes

24 | aia.gr

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* In the cases of international flights with intermediate stop(s), the cities included in the routing are presented together

Table 3.8 Ranking of International Destinations according to A/C Movements

Ranking City*

Scheduled & Charter

Pax A/C Movements

2015

Market Share 2015

%2015

/2014

1 London 7,397 8.5% 20.5%

2 Rome 5,937 6.8% 13.3%

3 Istanbul 5,364 6.2% 3.1%

4 Paris 5,339 6.1% 9.7%

5 Larnaca 4,656 5.4% -2.1%

6 Zurich 2,822 3.3% 17.7%

7 Milan 2,805 3.2% 18.5%

8 Munich 2,759 3.2% 3.8%

9 Frankfurt 2,629 3.0% 3.3%

10 Brussels 2,484 2.9% 27.5%

11 Doha 1,887 2.2% 30.0%

12 Vienna 1,869 2.2% 51.3%

13 Amsterdam 1,851 2.1% -1.3%

14 Moscow 1,843 2.1% 2.2%

15 Tel Aviv 1,547 1.8% 14.5%

16 Belgrade 1,546 1.8% -1.5%

17 Bucharest 1,531 1.8% 1.6%

18 Cairo 1,493 1.7% 42.3%

19 Geneva 1,461 1.7% -0.8%

20 Sofia 1,420 1.6% 2.9%

21 Madrid 1,370 1.6% 45.0%

22 Copenhagen 1,358 1.6% 29.8%

23 Dusseldorf 1,318 1.5% 29.3%

24 Paphos 1,269 1.5% 119.2%

25 Berlin 1,248 1.4% 26.3%

26 Barcelona 1,209 1.4% 12.6%

27 Tirana 1,172 1.3% 13.6%

28 Warsaw 1,071 1.2% 21.8%

29 Beirut 1,029 1.2% 50.9%

30 Abu Dhabi 986 1.1% -8.7%

31 Izmir 952 1.1% 146.6%

32 Kiev 873 1.0% 30.3%

33 Stockholm 825 1.0% 30.3%

34 Amman 817 0.9% 50.2%

35 Stuttgart 791 0.9% -0.9%

36 Dubai 788 0.9% -12.6%

37 Budapest 715 0.8% 129.9%

38 Prague 600 0.7% 35.4%

39 New York 552 0.6% 71.4%

40 Manchester 544 0.6% -6.8%

41 Hamburg 458 0.5% 57.9%

42 Bahrain 405 0.5% 80.8%

43 Toronto 375 0.4% 60.3%

44 Philadelphia 370 0.4% 27.6%

45 Lyon 360 0.4% 23.7%

46 Malta 340 0.4% 63.5%

47 Eindhoven 316 0.4% 85.9%

48 Venice 315 0.4% 33.5%

49 Nantes 282 0.3% 19.5%

50 Alexandria 272 0.3% 29.5%

51 Helsinki 271 0.3% 230.5%

52 Naples 268 0.3% 63.4%

53 Marseille 266 0.3% -25.5%

54 Bratislava 259 0.3% NEW

55 Montreal 251 0.3% 83.2%

56 Oslo 244 0.3% -19.2%

57 *Larnaca-Beirut 233 0.3%

58 Toulouse 232 0.3% NEW

59 Tehran 218 0.3% NEW

60 Edinburgh 210 0.2% 0.5%

61 *Munich-Beijing 208 0.2% 0.0%

62 Yerevan 175 0.2% 136.5%

63 *Dubrovnik-Zagreb 172 0.2% 8.9%

64 Riga 165 0.2% -2.9%

65 Tbilisi 148 0.2% -2.9%

66 St Petersburg 140 0.2% -10.3%

67 Dubrovnik 128 0.1%

68 Catania 117 0.1% 72.1%

69 Dublin 116 0.1% -2.5%

70 Chisinau 112 0.1% -15.2%

71 Birmingham 105 0.1% 54.4%

Ranking City*

Scheduled & Charter

Pax A/C Movements

2015

Market Share 2015

%2015

/2014

72 Pisa 105 0.1% NEW

73 Riyadh 94 0.1% NEW

74 Singapore 90 0.1% 25.0%

75 Bordeaux 88 0.1% NEW

76 Hanover 82 0.1% -30.5%

77 Cologne 76 0.1% -11.6%

78 Nice 70 0.1% 20.7%

79 Bari 64 0.1% NEW

80 Krasnodar 52 0.1% -34.2%

81 Tallinn 52 0.1% NEW

82 *Montreal-Toronto 51 0.1% 37.8%

83 Palermo 47 0.1% NEW

84 Split 46 0.1%

85 Sharm el Sheikh 36 0.0%

86 Bilbao 25 0.0%

87 Minsk 25 0.0%

88 Poznan 22 0.0%

89 Seoul 18 0.0% NEW

90 Gothenburg 14 0.0%

91 Deauville 14 0.0%

92 Katowice 13 0.0%

93 Valladolid 8 0.0%

94 Malaga 5 0.0%

95 Vilnius 4 0.0%

96 Valencia 3 0.0%

97 Rovaniemi 3 0.0%

98 Sarajevo 2 0.0%

99 Strasbourg 2 0.0%

100 El Beida 2 0.0%

101 LjubljanaB 2 0.0%

102 Belfast 2 0.0%

103 Trieste 2 0.0%

104 Ancona 2 0.0%

105 Baku 2 0.0%

106 Casablanca 2 0.0%

107 Clermont-Ferrand 2 0.0%

108 Granada 2 0.0%

109 Leon 2 0.0%

110 Ostend 2 0.0%

111 Porto 2 0.0%

112 Qabala 2 0.0%

113 Salamanca 2 0.0%

114 Santander 2 0.0%

115 Seville 2 0.0%

116 Verona 2 0.0%

117 Vitoria 2 0.0%

118 Antalya 1 0.0%

119 Billund 1 0.0%

120 Cherbourg 1 0.0%

121 Skopje 1 0.0%

122 East Midlands 1 0.0%

123 Tunis 1 0.0%

124 Alicante 1 0.0%

125 Batumi 1 0.0%

126 Bodrum 1 0.0%

127 Dnepropetrovsk 1 0.0%

128 Faroe Islands 1 0.0%

129 Gdansk 1 0.0%

130 Kayseri 1 0.0%

131 Kutahya Zafer 1 0.0%

132 Lille 1 0.0%

133 Luxembourg 1 0.0%

134 Mauritius 1 0.0%

135 Misurata 1 0.0%

136 Nevsehir 1 0.0%

137 Nizhniy Novgorod 1 0.0%

138 Zadar 1 0.0%

139 Zielona Gora 1 0.0%

Total 86,827 100.0% 17.7%

Aerostat Handbook 2015

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* In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together.

Table 3.9 Ranking of Domestic Destinations

according to A/C Movements

Ranking City*

Scheduled & Charter Pax

A/C Movements 2015

Market Share 2015

%2015

/2014

1 Thessaloniki 9,782 14.9% 18.1%

2 Heraklion 5,597 8.5% 4.3%

3 Thira/Santorini 5,249 8.0% 33.7%

4 Chania 4,387 6.7% 25.2%

5 Rhodes 4,135 6.3% -2.0%

6 Mikonos 3,162 4.8% 11.1%

7 Mitilini 2,929 4.5% 19.3%

8 Chios 2,438 3.7% 16.2%

9 Alexandroupolis 2,361 3.6% 21.6%

10 Kos 2,343 3.6% 15.1%

11 Kerkyra/Corfu 2,311 3.5% -9.6%

12 Paros 2,238 3.4% 2.0%

13 Samos 2,198 3.3% 10.2%

14 Milos 1,645 2.5% 32.9%

15 Kavala 1,346 2.0% 12.7%

16 Naxos 1,342 2.0% 32.9%

17 Ioannina 1,305 2.0% 11.7%

18 Karpathos 1,023 1.6% 8.5%

19 Leros 1,002 1.5% -1.3%

20 Limnos 967 1.5% 0.9%

21 Zakinthos 966 1.5% 24.8%

22 Skiathos 914 1.4% 51.1%

23 Kalimnos 808 1.2% -7.1%

24 Ikaria 776 1.2% 2.1%

25 Kefallonia 768 1.2% -2.9%

26 Kithira 731 1.1% -1.5%

27 Sitia 626 1.0% -2.2%

28 Syros 620 0.9% -0.6%

29 * Kastoria-Kozani 607 0.9% 6.1%

30 Astypalea 524 0.8% -1.5%

31 Skiros 300 0.5% 3.4%

32 Aktio/Preveza 88 0.1% NEW

Grand Total 65777 100.0% 12.7%

Chart 3.11 Top 10 Airlines according to

Scheduled & Charter Pax A/C Movements

Market Share 2015 2014

40 60502010 300

57.059.4

Aegean Airlines/Olympic Air

17.919.2Other

1.50.5

Astra Airlines

1.71.9British Airways

10.05.3Ryanair

1.71.8

Turkish Airlines

1.92.3Swiss

1.61.9Alitalia

2.62.8Lufthansa

1.72.1Air France

2.53.0easyJet

67.1

69.5

23.2

20.2

3.7

3.5

6.0

6.9

Star Alliance

Oneworld

Skyteam

30 60 8040 50 70100 20

Alliances Market Share 2015 2014

Chart 3.12 Alliances’ Market Share in International Scheduled A/C Movements

Non-allied Carriers

2015 2014

Chart 3.13 Low-cost carriers’ share in scheduled A/C Movements

Domestic

Total

International

15 255 100 20

12.7

21.2

17.5

16.4

12.6

7.9

Chart 3.14 Top 10 A/C Types

according to Number of Flights

2015 2014

3025 3515105 200

29.031.8Airbus A320

17.918.4

Agusta A-109

Other

1.00.9

ATR42-300/320

3.01.2

14.616.5

Dash8-400

1.72.2

Airbus A320-Sharklets

4.75.1Dash8-100

1.30.2

Fairchild Merlin

11.97.9

Boeing B737-800 Winglets

3.84.2Airbus A319

11.211.5Airbus A321

Market Share

3 Counting Airplanes

26 | aia.gr

Page 27: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Table 3.12 Monthly Distribution of MTOW by Flight Type (in tonnes)

COMMERCIALNON-COMMERCIAL GRAND TOTAL

Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other

January 644,406 2,728 16,578 9,717 7,163 11,648 692,240

February 575,408 1,485 17,354 9,413 7,219 10,993 621,872

March 675,506 1,530 19,392 10,815 6,358 11,855 725,456

April 873,310 5,184 19,934 9,225 9,362 19,276 936,290

May 974,886 8,100 20,011 9,024 11,083 21,616 1,044,721

June 1,043,608 10,510 20,660 9,374 62,890 28,870 1,175,912

July 1,183,222 14,345 21,773 9,588 19,624 26,973 1,275,524

August 1,177,524 20,806 20,086 7,622 21,878 24,771 1,272,688

September 1,027,880 11,640 20,529 10,127 15,532 22,088 1,107,796

October 914,247 5,136 21,336 9,504 10,578 22,925 983,725

November 694,739 1,546 22,418 8,916 7,461 14,891 749,971

December 715,790 2,425 17,683 13,553 10,821 12,614 772,885

Year Total 9,847,720 199,634 246,239 125,235 197,655 233,060 11,359,079

Table 3.10 Peak and Average Daily A/C Movements

RANKING DAY DATE No. OF FLIGHTS

1 Friday 17/07/2015 731

2 Friday 31/07/2015 714

3 Friday 07/08/2015 693

4 Saturday 01/08/2015 692

10 Busiest Days 5 Friday 24/07/2015 686

6 Friday 03/07/2015 684

7 Thursday 23/07/2015 681

8 Thursday 06/08/2015 678

9 Saturday 18/07/2015 678

10 Thursday 16/07/2015 676

30th Busiest Day 30 Tuesday 18/08/2015 658

Average Day Monday 11/05/2015 482

Average Day Wednesday 08/04/2015 482

Average Day = Day with a/c movements traffic closest to the average (176,156/365=483)

Table 3.11 Daily A/C Movements Peaks

DAY DATE No. OF FLIGHTS

Arrivals Friday 17/07/2015 158

Departures Friday 17/07/2015 154

Total Friday 17/07/2015 312

Arrivals Friday 31/07/2015 209

Departures Friday 17/07/2015 217

Total Friday 17/07/2015 419

Arrivals Friday 31/07/2015 361

Departures Friday 17/07/2015 371

Total Friday 17/07/2015 731

Do

mest

icIn

tern

ati

on

al

Tota

l Tra

ffic

Aerostat Handbook 2015

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28 | aia.gr

Tonnes upin the sky

4

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Aerostat Handbook 2015

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Cargo volumes posted a healthy 4.1% increase compared to the previous year reaching a total uplift of 80,476 tonnes.

In 2015, according to IATA, global air freight volumes expanded by 2.2% overall, however at a slower rate that in 2014 (4.5%). One of the main drivers of this development has been the stagnating trade growth in Europe (-0.1%) and Asia (2.3%), the top two regions that account for 61% of the total freight traffic. In addition, with the exception of the Middle East that exhibited a robust 11.3% growth compared to 2014, the remaining regions also experienced weak demand during 2015 (i.e. Latin America -6.0%, North America 0.4% and Africa 1.4%). It is worth noting that as per IATA’s forecasts, due to aggressive market conditions and shorter global supply chains, air cargo will grow in pace with global trade from now on rather than outperforming it.

AIA’s local air-cargo market, showing rather little correlation to the international market conditions, continued to witness significant growth during 2015 despite the troublesome financial developments in Greece. Specifically, cargo volumes posted a healthy 4.1% increase compared to the previous year reaching a total uplift of 80,476 tonnes. This was the second consecutive year that air freight volumes expanded benefiting mainly from the improved positive performance of international traffic (+5.3%). On the other hand, the domestic sector suffered a further decline of -6.2% despite a considerable improvement of the

inbound traffic (+4.7%).Finally, the market share between

the freighter and the passenger flights in terms of volumes remained at almost the same levels as in the previous year. In particular, traffic carried on freighters represents 37% and traffic on passenger flights 63% of the total market.

Highlights of the various market segments include:

International trafficTotal international freight and mail traffic (90% of the market) amounted to 72,341 tonnes (+5.3%). A noteworthy development includes the double-digit growth of Greek exports (+12.7%). Under very difficult economic conditions and for a second year in a row international outbound freight volumes continued to see a strong expansion reaching 33.727 tonnes, the second best figure since the airport’s opening. As a result, although Greece is an importing country, for the first time the balance between the inbound and the outbound international segment was reversed (52% outbound versus 48% inbound freight).

In the inbound sector the upward trend recorded during the first half of the year was abruptly interrupted during the months of July and August (-24.6% and -13.9 respectively) resulting at year-end in a moderate uptick of total volumes (+1.2%).

Mail traffic declined by 6.7% overall in 2015. Especially inbound volumes

plummeted by almost 13% facing an average drop of 30% during the summer period (July to September).

Ten airlines carried approximately 83% of the international traffic. These include: DHL, Aegean Airlines, Emirates, TNT, UPS, Qatar Airways, Lufthansa, British Airways Worldcargo, Turkish Airlines and Fedex.

Finally, focusing on the cargo aircraft traffic, volumes carried on freighters reached 27,562 tonnes improving over 2014 results (+2.6%) but achieving a slightly lower market share (38% compared to 39% in 2014). Similarly, the four integrators (DHL, FedEx, TNT and UPS) increased their uplift by 2.3% but reached a marginally decreased market share (36% vs. 37%).

Domestic trafficTotal domestic freight and mail traffic (10% of the market) reached 8,135 tonnes hitting rock-bottom (-6.2%). While incoming freight slightly improved (+4.7%) in 2015, outbound volumes kept on shrinking (-7.6%) indicating an unsettled home market. Similarly, mail volumes plunged by 9% compared to 2014.

Four airlines were active in the domestic sector with Aegean Airlines taking the lead, followed by Swiftair Hellas, Olympic Air and Epsilon Aviation. The two home-based cargo operators (Swiftair Hellas and Epsilon Aviation) almost levelled the previous year market share and reached 27.8%.

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4 Tonnes up in the sky

30 | aia.gr

Table 4.1 Monthly Cargo Uplift (tonnes)

Month Freight % 2015/2014 Mail % 2015/2014 Total Cargo % 2015/2014

January 5,159.9 0.9% 780.9 -6.6% 5,940.7 -0.2%

February 5,468.3 9.5% 671.3 -1.4% 6,139.5 8.2%

March 6,383.7 10.5% 755.5 3.6% 7,139.2 9.7%

April 5,891.2 1.7% 719.0 -7.9% 6,610.2 0.6%

May 6,095.1 4.3% 704.4 -11.5% 6,799.5 2.4%

June 6,403.3 8.8% 701.4 -5.5% 7,104.7 7.2%

July 5,635.9 -6.7% 621.1 -19.1% 6,257.0 -8.1%

August 4,805.3 -3.7% 554.2 -19.5% 5,359.5 -5.7%

September 6,201.7 4.9% 661.6 -11.5% 6,863.2 3.1%

October 6,523.9 7.3% 761.1 -10.1% 7,284.9 5.1%

November 6,519.8 17.3% 780.3 0.3% 7,300.1 15.2%

December 6,733.0 11.6% 944.1 2.9% 7,677.1 10.4%

Total 2015 71,821.0 5.6% 8.654,7 -7.1% 80,475.8 4.1%

Chart 4.2 Freight & Mail Monthly Uplift Inbound 2015-2014

Thousand tonnes

0.2

3

3.5

0.6

0.5

0.3

0.4

2

2.5

1.5

Jan

Jan

Feb

Feb

Mar

Mar

Apr

Apr

May

May

Jun

Jun

Jul

Jul

Aug

Aug

Sep

Sep

Oct

Oct

Nov

Nov

Dec

Dec

Freight

Mail

Chart 4.1 Freight & Mail Monthly Uplift 2015-2014

Thousand tonnes

0.4

6

7

1

0.6

0.8

5

4

Jan

Jan

Feb

Feb

Mar

Mar

Apr

Apr

May

May

Jun

Jun

Jul

Jul

Aug

Aug

Sep

Sep

Oct

Oct

Nov

Nov

Dec

Dec

Freight

Mail

2015 2014

2015 2014

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Aerostat Handbook 2015

aia.gr | 31

Table 4.2 Monthly Freight Uplift (tonnes)

Month Inbound%

2015/2014 Outbound%

2015/2014

January 2,428.0 0.6% 2,731.9 1.2%

February 2,594.4 18.8% 2,873.8 2.2%

March 2,877.8 6.5% 3,506.0 14.0%

April 2,732.3 -1.3% 3,158.9 4.4%

May 2,786.0 2.9% 3,309.1 5.5%

June 3,174.0 5.6% 3,229.3 12.2%

July 2,316.0 -24.4% 3,320.0 11.4%

August 1,932.4 -13.7% 2,873.0 4.4%

September 2,863.7 0.3% 3,337.9 9.2%

October 2,894.6 -0.5% 3,629.3 14.4%

November 3,024.9 14.7% 3,494.9 19.7%

December 3,116.2 10.1% 3,616.8 12.9%

Total 2015 32,740.2 1.3% 39,080.8 9.4%

Table 4.3 Monthly Mail Uplift (tonnes)

Month Inbound%

2015/2014 Outbound%

2015/2014

January 455.3 -5.9% 325.6 -7.6%

February 384.9 -0.7% 286.4 -2.3%

March 430.3 -0.8% 325.2 10.0%

April 391.4 -9.5% 327.6 -5.9%

May 385.6 -13.4% 318.9 -9.2%

June 382.5 -10.1% 318.9 0.7%

July 299.9 -27.6% 321.2 -9.2%

August 252.3 -30.1% 301.9 -7.9%

September 320.9 -21.4% 340.7 0.3%

October 387.2 -17.0% 373.9 -1.7%

November 408.1 -6.7% 372.2 9.2%

December 488.8 -4.4% 455.3 12.1%

Total 2015 4,587.1 -11.9% 4,067.6 -0.9%

Chart 4.3 Freight & Mail Monthly Uplift Outbound 2015-2014

Thousand tonnes

0.2

3.5

4

0.5

0.4

0.3

3

2.5

Jan

Jan

Feb

Feb

Mar

Mar

Apr

Apr

May

May

Jun

Jun

Jul

Jul

Aug

Aug

Sep

Sep

Oct

Oct

Nov

Nov

Dec

Dec

Freight

Mail

2015 2014

Freight in Freight in

Mail in Mail in

Cargo in Cargo in

Freight out Freight out

Mail out Mail out

Cargo out Cargo out

7,0001,000 2,000 3,000 6,000 30,000 40,0004,000 10,0005,000 20,0000 0

1,264 31,476

5,353 33,727

570 4,018

948 3,120

1,834 35,493

6,301 36,847

1,208 31,105

5,794 29,918

607 4,599

1,058 3,048

1,816 35,704

6,853 32,966

Weight (tonnes)Weight (tonnes)Growth 2015/2014 Growth 2015/20142015 2014 2015 2014

Chart 4.4 Domestic Cargo Uplift 2015-2014 Chart 4.5 International Cargo Uplift 2015-2014

4.7% 1.2%

-7.6% 12.7%

-6.2% -12.6%

-10.4% 2.4%

-8.0% 11.8%

1.0% -0.6%

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4 Tonnes up in the sky

32 | aia.gr

Chart 4.6 Monthly Freight Uplift 2015

Thousand tonnes

3.5

3

2.5

2

4

1.5

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Inbound Outbound

Chart 4.7 Monthly Mail Uplift 2015

Thousand tonnes

0.4

0.3

0.5

0.2

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Inbound Outbound

Chart 4.8 Domestic Freight Uplift Chart 4.9 International Freight Uplift

Inbound Inbound

Inbound InboundOutbound Outbound

19.1 48.3

82.7 49.017.3 51.0

Market Share Market Share2015 2014 2015 2014

Outbound Outbound

80.9 51.7

10 1020 2030 3050 5040 4060 6070 700 0

Chart 4.10 Domestic Mail Uplift Chart 4.11 International Mail Uplift

Market Share Market Share2015 2014 2015 2014

Outbound Outbound

Inbound Inbound

56.3

60.1

43.7

39.9

62.5

63.5

37.5

36.5

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Aerostat Handbook 2015

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Inbound Cargo

Pax A/C

Inbound Cargo

Pax A/C

Outbound Cargo Cargo A/C

Outbound Cargo Cargo A/C

OutboundCargo

Pax A/C

OutboundCargo

Pax A/C

Inbound Cargo Cargo A/C

Inbound Cargo Cargo A/C

Truck ServicesTruck Services

Chart 4.12 Structure of Cargo Uplift

24.0 25.7

Market Share 2015 2014

Chart 4.15 Cargo Uplift - Top 10 Airlines

Market Share

14.8

0.2 0.2

15.2

38.822.2 36.222.7

10 20 30 5040 60 9070 100800

Chart 4.13 Domestic vs. International Cargo Uplift

Market Share 2015 2014

Domestic

International

89.9

10.1

88.8

11.2

10 20 30 5040 60 9070 100800

Market Share

Chart 4.14 Scheduled vs. Charter Cargo Uplift

Truck

Charter

Scheduled

2015 2014

98.8

99.1

1.0

0.7

0.2

0.2

AegeanAirlines

QatarAirwaysEmirates British

TurkishAirlinesEAT LufthansaUPS TNT Fedex

0

15

25

5

10

20

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The Network Worksheet

5

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Overall in 2015 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers.

Overall in 2015 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers. Amidst the favourable conditions in the Athens travel market, the airport’s route network welcomed 9 new airlines that launched operations to/from Athens, while 9 new international routes and 1 domestic route were added to the list of the directly served destinations. In addition, the airport’s route network was enhanced with 32 new entries by carriers in served routes and 202 additional weekly frequencies in 46 served routes. New airlines that launched operations to/from Athens during the summer period 2015 include: Volotea with four routes to Italy and one domestic to Santorini, Blue Air which has stepped in the Larnaca route following Cyprus Airways’ suspension of services,

Finnair (Helsinki) and NIKI (Vienna), as well as Czech Airlines which returned with Prague flights. Ellinair, a new Greek carrier with strong ties to eastern Europe kicked off services to Kiev and Moscow. New international routes include Bordeaux, Pisa, Riyadh, Tallinn, Toulouse, Bari, Palermo and Bratislava. In addition, following the rising demand from/to the Far East region and capitalising on the lack of direct services, Korean Air introduced a series of charter flights linking Athens with Seoul Incheon airport during July and August 2015. Entry of additional carriers also reinforced services of another 21 of the existing routes.

At the same time, Aegean Airlines and Ryanair significantly expanded their network further increasing their existing frequencies while in the long haul sector North American airlines i.e. Delta Airlines and Air Canada Rouge significantly increased the

number of their frequencies to Athens and extended their operations period throughout the summer season.

All these positive developments were strongly supported by AIA’s Developmental and Targeted Incentives Scheme, aiming to encourage traffic growth in a targeted yet fully transparent and non-discriminatory manner and to assist airlines to accelerate and enhance their operations to the extent possible. In total, fourteen different incentives targeting both the developmental plans of the airlines, as well as their sustainable operations, were in effect during 2015. More than 80% of the operating carriers made use of one or more targeted incentives. Furthermore, more than 40 of our airline partners enjoyed benefits from AIA’s traditional developmental incentives and marketing support to a significant degree.

2015 New Airlines 2015 New Destinations

Aktio / Preveza

Bari

Bordeaux

Bratislavia

Palermo

Pisa

Riyadh

Seoul

Tallinn

Tehran

Toulouse

Blue Air

CSA

Ellinair

Finnair

Israir

Korean Air

Minoan

Niki

Volotea

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33 Domestic &85 International Scheduled Destinations

Western Europe

Eastern Europe

Middle East

America /Africa /Rest of Asia

Domestic

Table 5.2 7 Airlines Operating Scheduled Cargo Flights

Airline Country

Epsilon Aviation Greece

European Air Transport Germany

FedEx Express Belgium

Royal Jordanian Jordan

Star Air (on behalf of UPS) USA

Swiftair Hellas Greece

TNT Airways Belgium

Table 5.1 64 Airlines Operating Scheduled Passenger Flights

Aegean Airlines Austrian Airlines Ellinair MEA Sky Express

Aer Lingus Blue Air Emirates Meridiana SkyGreece

Aeroflot British Airways Etihad Minoan Air Swiss Intl Air Lines

Air Baltic Brussels Airlines Finnair Niki Tarom Romania

Air Canada Bulgaria Air Germanwings Norwegian Air Shuttle Transavia Airlines

Air China Croatia Airlines Gulf Air Olympic Air Transavia France

Air France CSA Czech Airlines Iberia Express Pegasus Airlines Turkish Airlines

Air Malta Cyprus Airways Iberia Qatar AirwaysUkraine International Airlines

Air Moldova Delta Air Lines Israir Royal Jordanian Ural Airlines

Air Serbia easyjet Jetair Fly Ryanair US Airways

Air Transat easyjet Switzerland KLM S7 Airlines Volotea Airlines

Alitalia Egypt Air Lufthansa Scandinavian Airlines Vueling Airlines

Astra Airlines El Al Israel Airlines Mahan Air Singapore Airlines

Table 5.3 45 Airlines Operating Charter Passenger Flights

Adria Airways Enter Air Primera Air Nordic

Air-Berlin Estonian Air Primera Air Scandinavia

Air Bucharest Europe Air Post Privilege Style

Air Europa Georgian Airways Rus Line

Air Evex Go2Sky Small Planet Airlines

Air Explore Hermes Airlines Small Planet Airlines SP

Air Leisure/Egypt Hop! Svea Flyg

Air Mediterranee Jet Time Thomson Airways

Air Nostrum Korean Air Titan Airways

Alba Star LOT Polish Airlines Trade Air

Arkia Israeli Airlines Luxair Travel Service Airlines - Smartwings

Avanti-Air Bedarfsflug Medavia Travel Service A.S.2 Slovakia

Belavia Belarusian Airlines Mistral Air VIM Airlines

BMI Regional Neos S.P.A Windrose Aviation

Carpatair Orenair Yamal Airlines

Philadelphia

Montreal

New York

Toronto

SingaporeBeijing

5 The Network Worksheet

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Page 37: Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic

Alexandria

Cairo

Beirut

Tel Aviv

Amman

DohaDubai

Abu Dhabi

Helsinki

Stockholm

Copenhagen

Istanbul

Berlin

Dusseldorf

Munich

Cologne

FrankfurtStuttgart

Zurich

Ismir

Larnaca

Amsterdam

MilanNice

Brussels

Paris

Lyon

Marseille

Naples

Rome

VeniceGeneva

Toulouse

Bilbao

Madrid

Barcelona

Malta

Manchester

Edinburgh

Dublin

London

Oslo

Vienna

Warsaw

Moscow

Prague

Zagreb

DubrovnikSofia

Krasnodar

Riga

Chisinau

Bucharest

Kiev

Tbilisi

St. Petersburg

Budapest

Belgrade

Tirana

Bahrain

Kastoria

Kavala

Kozani

Thessaloniki

Ioannina

Kerkyra/Corfu

Kefallonia

Zakinthos

Aktio/Preveza

Kithira

Alexandroupolis

Skiathos

Skiros

Mikonos

Milos

NaxosParos

Syros

Thira/Santorini

Chios

Ikaria

Limnos

Mitilini

Samos

Astypalea

Kalimnos

Karpathos

Kos

Leros

Rhodes

HeraklionChania

Sitia

Table 5.5 85 International Scheduled Destinations

Abu Dhabi Brussels Eindhoven Madrid Paphos Stuttgart

Alexandria Bucharest Frankfurt Malta Paris Tallinn

Amman Budapest Geneva Manchester Philadelphia Tbilisi

Amsterdam Cairo Gothenburg Marseille Pisa Tehran

Bahrain Catania Hamburg Milan Prague Tel Aviv

Barcelona Chisinau Hanover Montreal Riga Tirana

Bari Cologne Helsinki Moscow Riyadh Toronto

Beijing Copenhagen Istanbul Munich Rome Toulouse

Beirut Doha Izmir Nantes Sharm el Sheikh Venice

Belgrade Dubai Kiev Naples Singapore Vienna

Berlin Dublin Krasnodar New York Sofia Warsaw

Bilbao Dubrovnik Larnaca Nice Split Yerevan

Birmingham Dusseldorf London Oslo St Petersburg Zagreb

Bordeaux Edinburgh Lyon Palermo Stockholm Zurich

Bratislava

Table 5.6 97 International Charter Destinations

Alicante Budapest Granada Malta Porto Tbilisi

Ancona Cairo Helsinki Manchester Poznan Tel Aviv

Antalya Casablanca Istanbul Marseille Prague Toulouse

Bahrain Catania Katowice Milan Qabala Tunis

Baku Cherbourg Kayseri Minsk Rome Valencia

Barcelona Clermont-Ferrand Kiev Misurata Rovaniemi Valladolid

Batumi Cologne Krasnodar Moscow Salamanca Venice

Belfast Deauville Kutahya Zafer Munich Santander Verona

Belgrade Dnepropetrovsk Leon Nantes Sarajevo Vienna

Berlin Dusseldorf Lille Nevsehir Seoul Vilnius

Bilbao East Midlands Ljubljana Nizhniy Novgorod Seville Vitoria

Billund El Beida London Ostend Skopje Warsaw

Birmingham Faroe Islands Luxembourg Palermo Sofia Zadar

Bodrum Gdansk Lyon Paphos Stockholm Zagreb

Bratislava Geneva Madrid Paris Strasbourg Zielona Gora

Brussels Gothenburg Malaga Pisa Stuttgart Zurich

Bucharest

Table 5.4 33 Domestic Scheduled Destinations

Aktio/Preveza Leros

Alexandroupolis Limnos

Astypalea Mikonos

Chania Milos

Chios Mitilini

Heraklion Naxos

Ikaria Paros

Ioannina Rhodes

Kalimnos Samos

Karpathos Sitia

Kastoria Skiathos

Kavala Skiros

Kefallonia Syros

Kerkyra/Corfu Thessaloniki

Kithira Thira/Santorini

Kos Zakinthos

Kozani

Birmingham

CataniaPalermo

Paphos

Eindhoven

Gothenburg

Hamburg

Hanover

Nantes

Pisa

Bari

Bordeaux

Split

Yerevan

Tehran

Bratislava

Tallinn

Riyadh

Sharm el Sheikh

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Exerciseson punctuality

6

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Aerostat Handbook 2015

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0

15

10

5

20

2011 2012 2013 2014 2015

12

10 10 119

60.000

100.000

90.000

80.000

70.000

2011 2012 2013 2014 2015

79.044

69.497

62.465

69.033

79.141

During 2015 delays of more than 15 minutes affected the 17.9% of all departing flights compared to 17.4% in 2014. The average delay time of departing flights was 41 minutes.

During 2015 delays of more than 15 minutes affected the 17.9% of all departing flights compared to 17.4% in 2014. Delayed domestic scheduled passenger services, from 13.9% in 2014 increased to 15.2% in 2015 while the percentage of delayed European and intercontinental departures was 19.1% and 17.5% respectively. The average delay time of departing flights was 41 minutes compared to 39 in 2014, with the average delay time of 46 minutes (compared to 44 in 2014) of intercontinental departing flights;

additionally, domestic scheduled passenger services had an average delay time of 40 minutes (compared to 36 in 2014).

A number of special factors affected punctuality in the course of 2015. August was the month with the highest percentage of delayed departing flights at 31.3% with July following with a 27.1% of delayed departing flights; the average delay times were 39.4 and 37.1 minutes respectively.

Reactionary reasons affected 34.7%

of the delayed departures. Besides these, primary reasons for delayed departures for the year 2015 were:• “Airlines Internal” with 13.2%,• “Restriction at Airport of Departure” with 11.0% • “Air Traffic Flow Management” with 15.7%while only 0.8% of the delayed departures were attributed to “Airport Facilities”.

The average delay minutes per movement for 2015 were 10:57, similar to the levels of the previous years.

Delay Minutes per Movement Departure Movements

Delay / MVT MVT Passenger ServicesMinutes

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6 Exercises on punctuality

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Cargo Cargo

Charter Charter

Scheduled Scheduled

Arrivals Departures

35 80705 1010 2015 3030 6020 4025 500 0

17.3

16.9

40

38

30.4

28.2

69

76

29.8

26.2

42

44

2015 20142015 2014

Chart 6.4 Average Delay per Delayed Departure*Chart 6.3 Proportion of Delayed Departures*

*more than 15 min

*more than 15 min

*more than 15 min

Minutes

Minutes

2015 2014

2015 2014

Chart 6.1 Proportion of Delayed Flights 2015-2014*

Chart 6.2 Average Delay per Delayed Flight

Departures

Arrivals

17.9

14.6

17.4

15.5

43´ 40´ 41´ 39´

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Aerostat Handbook 2015

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Table 6.1 Monthly Puntcuality Statistics

DEPARTING FLIGHTS ARRIVING FLIGHTS

Main Events Affecting Punctuality

Proportion of Delayed Flights for more than

15 minutes

Average Delay (min) of Flights Delayed for more than 15 minutes

Proportion of Delayed Flights for more than

15 minutes

Average Delay (min) of Flights Delayed for more than 15 minutes

January National Elections 12.9% 46.4 13.4% 43.7

February National Elections - 2nd round 13.7% 46.5 13.5% 48.4

March 11.6% 45.2 11.6% 40.4

April 13.2% 41.9 11.7% 42.4

May 14.1% 40.6 11.6% 42.7

June 21.9% 39.0 18.0% 41.7

July 27.1% 37.2 19.9% 41.5

August 4hrs ATC industrial action 31.3% 39.5 23.1% 43.2

September 21.9% 40.7 15.9% 45.8

October 13.3% 44.2 11.3% 42.8

November 4hrs work suspension by the Panhellenic union of licensed aeronautical telecommunication officers// 24hrs OSYPA strike

9.5% 41.7 8.4% 46.3

December 4hrs OSYPA STRIKE participating in General strike of ADEDY

9.3% 41.7 8.5% 51.3

Total 2015 17.9% 41 14.6% 43

2015 2014

2015 2014

*more than 15 min

*more than 15 min

Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures 2015-2014*

Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure 2015-2014*

Domestic

Domestic

Intercontinental

Intercontinental

Intra-European

Intra-European

15

30

20

40

25

50

5

10

0

0

10

20

15.2

40

19.1

40

17.5

46

19.2

38

20.6

44

13.9

36

Minutes

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Chart 6.7 Proportion of Delayed Flights*

25

30

20

15

10

35

5

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Departures Arrivals

*more than 15 min

Table 6.2 Proportion of Delay Reasons

REASONS FOR DELAY ARRIVALS DEPARTURES

Reactionary 32.73% 34.70%

Airlines Internal 32.16% 13.25%

Restriction at Airport of Departure 7.96% 11.00%

Air Traffic Flow Management 5.43% 15.67%

Passenger & Baggage 3.17% 2.01%

Aircraft and Ramp Handling 3.14% 4.27%

Technical and Aircraft Equipment 3.13% 7.36%

Airport Facilities 3.00% 0.82%

Flight Operations and Crewing 2.26% 3.07%

Weather 1.54% 2.35%

Other 1.48% 0.90%

Miscellaneous 1.07% 1.14%

Mandatory Security 0.92% 0.42%

Cargo & Mail 0.67% 1.92%

EDP/Airline Automated Equipment Failure 0.35% 0.14%

Immigration Customs, Health 0.30% 0.55%

EDP/Other Automated Equipment Failure 0.30% 0.05%

Baggage Procesing, Sorting, etc. 0.25% 0.19%

Damage to Aircraft 0.14% 0.07%

Restriction at Airport of Destination 0.01% 0.14%

Mail Only 0.01% 0.01%

Airport Facilities - Not ATH 0.00% 0.00%

% of Delayed Flights for which a Delay Reason has been Reported 81.2% 92.5%

30 60504010 200

Chart 6.8 Average Delay per Delayed Flight

Departures ArrivalsMinutes

46.3943.72

40.6142.71

40.6545.77

45.1640.4

37.1741.5

41.6646.28

46.5348.44

39.0441.65

44.2242.84

41.8642.39

39.4743.16

41.7351.32

Jan

May

Jul

Mar

Aug

Nov

Feb

Jun

Sep

Apr

Oct

Dec

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Aerostat Handbook 2015

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Chart 6.9 Delay Reasons Distribution

Departures Arrivals

34.7032.73

Reactionary

7.363.13

Technical and Aircraft Equipment

13.2532.16

Airlines Internal

2.013.17

Passenger & Baggage

15.675.43

Air Traffic Flow Management

3.072.26

Flight Operations and Crewing

4.273.14

Aircraft and Ramp Handling

1.141.07

Miscellaneous

0.823.00

Airport Facilities

0.420.92

Mandatory Security

0.070.14

Damage to Aircraft

0.140.35

EDP/Airline Automated Equipment Failure

0.010.01

Mail Only

11.007.96

Restriction at Airport of Departure

1.920.67

Cargo & Mail

2.351.54

Weather

0.901.48

Other

0.550.30

Immigration Customs, Health

0.190.25

Baggage Procesing, Sorting, etc.

0.050.30

EDP/Other Automated Equipment Failure

0.140.01

Restriction at Airport of Destination

0.000.00

Airport Facilities - Not ATH

15 3525 30205 100

Chart 6.11 Average Delay per Delayed Departure

Charter Scheduled Cargo

90

150

120

60

30

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Chart 6.13 Departing Scheduled FlightsAverage Delay per Delayed Flight per Region

60

80

40

20

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

*more than 15 min

Chart 6.10 Proportion of Delayed Departures*

Charter Scheduled Cargo

30

50

40

20

10

60

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

*more than 15 min

Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights per Region*

Domestic Intra-European Intercontinental

Domestic Intra-European Intercontinental

20

30

25

15

10

5

35

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Minutes

Minutes

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44 | aia.gr

Our grade report

7

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Aerostat Handbook 2015

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For year 2015, despite the increased traffic load, we succeeded to maintain the high levels of customer satisfaction.

Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA’s comprehensive Quality Monitoring System, we closely monitor and report operational performance via the measurement of specific indices recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery, passport control. For year 2015, despite the increased traffic load, we succeeded to maintain the usual same high levels of customer satisfaction.

Passport, Ticketing and Security queuing time decreased. Average queuing time at check-in slightly increased in relation to 2014, mainly due to the increased passenger traffic, while the speed of baggage delivery average time for delivering the first bag from the “on-blocks” position increased.

This year our terminal services frontliners assisted and welcomed a large number of passengers and airport visitors thus achieving the highest record. As far as the Call Center’s performance is concerned, yearly statistics demonstrate that 99.3% of the incoming calls were replied within

less than 2 mins. In recognition of the excellent customer service provided to the public, AIA’s Call Centre was presented with the Bronze Award in “CRM Grand Prix Customer Service Annual Awards 2014” in the category of “Large Call Centres” in Greece.

Information provision load at the information desks amounted to 167 queries per hour (including roaming agents) — the busiest months being April through October with queries reaching as many as 271 per hour during this period. In order to provide immediate and accurate assistance to travellers, mobile Terminal Services agents were equipped with tablet PCs which provided them with access to all relevant departmental applications and enabled them to offer flight information updates to travellers upon their arrival or departure. In addition the “Airport-Info” e-mail service addressed over 3,130 queries. Finally aimed at improving overall response to serious operational irregularities, the corporate volunteer programme for contingency plan assistance by non-ops personnel was initiated.

Furthermore, consistent to our commitment to continuously improve services offered to the travelling

public, we place special emphasis on passenger comment management, analysing passenger comments on a monthly basis and communicating relevant information to all involved parties.

In 2015 we received 3,620 comments from 1,611 passengers. Out of the total complaint items 44.3% related to AIA and 55.7% to third parties. In relation to primary concerns, Cleaning and Security screening continues to show improvement (also reflected at security queuing time). Regarding key selling points, Courtesy issues demonstrate an improvement whereas Comfort elements increased in relation to 2014.

In the top-15 complaint list, “lost & found telephones not replying” was the top dissatisfaction parameter. This element also affected aviation related complaints, which increased.

A total of 992 letters of response were dispatched, 91% of which were customised. The average response time for the year was 6.4 days. 383 complaint cases required thorough investigation in cooperation with involved departments in order for passengers to receive an appropriately justified response.

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46 | aia.gr

0-5

6-10

11-15

16-20

21-25

26-30

> 30

0 6040 8020 100

Min

ute

s

2015 2014

Chart 7.2 Check-in Queues - All Airlines / Queuing Time Distribution

74.8

15.5

5.5

2.3

1.0

0.5

0.4

79.3

11.8

4.6

1.9

1.1

0.6

0.7

8

7

5

3

1

0

6

4

2

4.2

2.7

3.7

2.9

4.0

2.4

5.0

2.9

4.0 3.84.3

5.9

5.1

6.5

4.7

6.2

5.6 5.65.5

6.8

2.6

4.4

2.0

4.2

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014

Chart 7.1 Check-in Queues - All Airlines / Average Check-in Queuing Time per Month

Minutes

4

5

2

0

3

1

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014

Chart 7.3 Security Screening (Pax & Handbags) / Average Queuing Time per Month

Minutes

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Aerostat Handbook 2015

aia.gr | 47

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

0 1.51 20.5 2.5 3

2015 2014

Chart 7.4 Security Screening (Pax & Handbags) / % of Queues Exceeding 10 min

2.90.9

0.00.0

0.02.5

1.61.8

2.51.7

0.01.1

0.01.9

1.017.5

1.31.4

0.00.6

0.00.6

0.00.0

Queues > 10min

8

7

5

3

1

0

6

4

2

3.5

6.9

3.5

4.6

3.0

3.4 3.2

4.23.8

5.1

4.2

5.6

6.9

5.6

4.94.6

5.9

3.8

8.0

4.3

3.84.2

2.7

4.0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014

Chart 7.5 Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month

Minutes

20

10

5

15

2015 Fb-Lb 2014 Fb-Lb2015 Obl-Fb 2014 Obl-Fb

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Chart 7.6 Baggage Delivery Service Average Time for First and Last Bag from “on-blocks” time

Minutes

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7 Our grade report

48 | aia.gr

Note starting from 2007 statistics include mobile agents load

Chart 7.7 Call Centre Waiting Time Under 2 min

95

90

85

100

80

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014Waiting < 2 min

100

150

200

250

300

0

Chart 7.8 Information Provision Queries at the Info Desks

Average Queries per Hour 20142015

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

50

Chart 7.9 Passenger Complaints Analysis

Market Share 2015 2014

3025 35 4015105 200

0.510.92

0.731.07

Baggage Trolleys

Prms

39.8324.19Aviation Services

6.025.34Food & Beverage

3.854.12

Retail & Services

1.912.10

1.282.25

Way Finding / Signage

Facility Maintenance

3.716.45Parking Services

2.642.48Seating / Rest Facilities

7.939.88

Security Services

2.282.56

0.920.57

Cleaning Services

Information Screens

It Public Systems

3.563.17Information Services

6.794.39

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Aerostat Handbook 2015

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4

6

8

10

0

Chart 7.12 Passenger Comment Management / Average Response Time per Month

Average Response Time (Days) 20142015

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2

Chart 7.10 Airport Services Evaluation Comparison

Average Rating of Services (1-5 scale) 2015 2014

3.02.5 3.5 4.01.51.00.5 2.00

3.923.88

3.923.94

3.823.77

3.743.78

3.95

3.61

3.95

3.62

3.923.90

3.863.81

3.773.65

3.60

3.39

3.51

3.39

3.853.78

3.663.71

3.683.65

3.93

3.61

4.00

3.62

3.86

3.40

3.74

3.49

Sense Of Security

Terminal Ambience

Airport Staff Courtesy

Prm Facilities

Terminal Signage

Info Services

Fids Monitors

Seating Availability

Comfort

Cleanliness

Shopping

Restaurants

Other Commercial Services

Parking Services

Baggage Trolleys

Check-In Services (Airline / Gh Services)

Aircraft Boarding (Airline / Gh Services)

Baggage Delivery (Airline / Gh Services)

Chart 7.11 Passenger Comment Management / Customised Responses per Month

95

90

100

80

85

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014of Customised Responses

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Joining the passenger dots

8

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In 2015, foreign residents considerably increased their share, representing 61% of total traffic, while the share of transfer traffic has grown as well to 23%, signifying the enhanced role of Athens as a connection point.

The demographic profile of passengers travelling through Athens International Airport seems quite stable over the last few years. In terms of gender, men seem to be slightly more (54%) and the average age remains as high as 39 years old. The level of education is also high since 82% of passengers hold a college or university degree.

The main residence of passengers once more reveals the considerable growth of foreign residents, who for 2015 represent 61% of total traffic, as opposed to 57% the previous year. The majority of them come from the EU (35% of total traffic) and the USA/Canada (11% respectively).

The purpose of trip clearly reflects the shift over to a more touristic profile of our country, as 76% (71% in 2014) of passengers, state leisure as their reason of travelling. Foreign residents on average spent 16 days in Greece, similarly to 2014, however average

stay in Athens was decreased (5.2 days, compared to 5.9 days in 2014), which also enhances the role of other destinations following Athens. The increase of the leisure segment also led to an increase of light travellers, especially those flying from/to Athens.

This trend is also evident in the development of transfer passengers, whose share in total traffic has increased (23% in 2015, from 20% in 2014), enhancing Athens International Airport’s role as a connection point to international and domestic destinations. Network expansion of the local carriers mainly boosted the International to International sector which demonstrated an impressive growth by 62% in volume. Santorini, Thessaloniki and Heraklion are the top domestic destinations for transfer passenger, while Italy, Cyprus and the US are the top international destinations for 2015.

Ticket booking clearly shows that passengers prefer to directly book on the Airlines’ website (56%), compared to 51% the previous year , while the role of travel agents prove less significant in 2015 (20% from 24% in 2014). Foreigners book their tickets 59 days prior to departure while Greeks 28 days before, consistent to last years’ pattern.

Regardless of the increased network and capacity provided by airlines for the second year in a row, indirect traffic still remains a noteworthy figure of more than 3 million passengers signifying the strong demand of Athens as a destination. The highest volume of passengers flying indirectly was observed among passengers travelling to US destinations and especially to New York (+150,000), while the most important European destinations were Paris (54,400), London (50,400) and Lisbon (44,900).

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NONE/ ELEMENTARYHIGH SCHOOL COLLEGE/UNIVERSITY

18-24 yrs 25-34 yrs 35-44 yrs 45-54 yrs 55+ yrs0

35

30

25

20

15

5

10

Male

Fe

male

2015 2014

Chart 8.1 Gender

Market Share

2015 2014

Chart 8.2 Age

Market Share

2015 2014

Chart 8.3 Education

Market Share

70 90 10010 20 30 60 8040 500

Mean Age 2015: 39 yearsMean Age 2014: 40 years

82

117

81

217

54

46

54

46

13 13

3129

22 23

17 1717 18

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ForeignersLiving Abroad

ForeignersLiving In Greece

GreeksLiving Abroad

GreeksLiving In Greece

3734 1110 55 4751

Chart 8.4 Main Nationality

Chart 8.5 Main Residence

Chart 8.6 Origin

Market Share

Market Share

Market Share

2015 2014

2015 2014

2015 2014

40

40

30

30

50

50

10

10

20

20

0

0

45

40

48

43

Greek

Greek

1

1

1

1

African

Africa

29

35

27

33

E.U. (Non Greek)

E.U. (Non-Greek)

2

1

2

1

South American

South America

2

11

2

10

Middle Eastern

USA/Canada

5

3

5

3

Other European

Rest Of Europe

7

6

6

6

ASP

ASP

10

3

9

3

USA/Canadian

Middle East

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Chart 8.8 Frequency of Travelling to/from Athens

LIGHT(Up to 2 times/year)

LIGHT(Up to 2 times/year)

MEDIUM(3-9 times/year)

MEDIUM(3-9 times/year)

HEAVY(10+ times/year)

HEAVY(10+ times/year)

Ou

tgo

ing

flig

ht

Re

turn

-ho

me

flig

ht

0 0

50 80

25

20

40

60

100 20 30 40 50 60 70

Chart 8.9 Outgoing vs. Return-home Flight

Average No Of Trips per Year: 9.2 (9.6 in 2014) Average No Of Trips per Year: 4.0 (4.5 in 2014)

Chart 8.10 Trip length- Greek residents

Chart 8.11 Trip Length - Foreign Residents

Average trip length: 13 days (13 days in 2014)

Average Trip Length : 16 days (16 days in 2014)

Average Stay in ATH: 5.2 days (5.9 days in 2014)

6525 2444 1131 6125 2644 1331

2015 2014

2015 2014 2015 2014

2015 2014

2015 2014

Chart 8.7 Frequency Of Travelling

Market Share

Market Share

Market Share

Market Share

Market Share

Total

Total

Domestic Destination

Domestic Destination

International Destination

International Destination

5 10 15 20 250

5 10 15 20 25 300

3-4 Weeks

3-4 Weeks

One Month+

One Month+

12

18

7

8

13

18

7

9

2 Weeks

2 Weeks

13

27

13

25

1 Week

1 Week

14

15

13

15

3-4 Weeks

3-4 Weeks

23

15

22

16

5-6 Days

5-6 Days

13

10

12

10

1-2 Days

1-2 Days

18

7

18

7

Less Than A Day

Less Than A Day

1

0

2

0

Chart 8.12 Purpose of Trip

Business Reasons

Business Reasons

24

71 29

Market Share 2015 2014

Personal Reasons

Personal Reasons

76

51

49

51

49

69

31

66

34

43

57

44

56

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Aerostat Handbook 2015

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Tra

velli

ng

ind

ep

end

entl

y

Tra

velli

ng

wit

h a

gro

up

Reservation Period : 47 days (46 days in 2014)

Chart 8.13 Business Reasons for Travelling

Chart 8.16 Ticket Booking

Market Share

Market Share

2015 2014

2015 2014

30

30

25 35 40

40

45 50

50

1510

10

5 20

20

0

0

4846

Business Meeting

2024

Travel Agent/Tour Operator

1816

Other

1619

Conference/Congress

5651

Airlines Website

54

Maritime Jobs

23

Airlines Call Center/Office

67

Trade Fair/Exhibition

1313

Booking Engine/Travel Website

78

Training Course/Seminar

88

Company’s Travel Department

At The Airport

11

10 20 30 40 50 600

Market Share 2015 2014

Chart 8.14 Personal Reasons for Travelling

Holidays/ Tourism5859

Visit To Relatives/Friends

3434

Studies

22

Medical Reasons

11

Other

44

60

Chart 8.15 Way of Travelling on Holiday

2

98 2

Market Share 2015 2014

98

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Thira/ Santorini

Thessaloniki Heraklion Chania Rhodes Mikonos Kos Mitilini Kerkyra Skiathos

Average Ticket booking before Departure: 47 days (46 days in 2014)

Foreigners Average:

59 days

(60 days in 2014)

Greeks Average:

27 days

(28 days in 2014)

Market Share

Chart 8.17 Reservation Period

40

30

20

10

50

1-10 days 11-20 days 21-30 days 30+ days

Foreign Residents Greek Residents

Dom To Int & Int To Dom

Int To Int

Dom To Dom

0

9

10

18

15

73

75

2015 2014

Chart 8.19 Movement of Transfer Passengers

10 8020 30 40 50 60 70

Chart 8.20 Top Domestic Destinations of Transfer Passengers

3

6

9

12

15

0

2015 2014

Chart 8.18 Transfer Passengers

Transfer

Transfer

23

80 20

Market Share

Market Share

Market Share2015 2014

O&D

O&D

77

15%

14%

11%

12%

8% 8%

7%

4% 4% 4%

3%

4% 4%

2%

3%

8% 8%

7%

15%

10%

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Aerostat Handbook 2015

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151,600

42,800

50,000

44,900

50,400

53,300

35,600

100,500

41,300

51,500

33,600

66,100

36,900

51,100

95,700

40,900

72,000

40,200

54,400

36,700

Chart 8.23 Main Indirect International

Destinations

Passengers 2015

100,00050,000 150,000 200,0000

Lisbon

Delhi

London

San Francisco

Washington

Toronto

Seoul

Chicago

New York

Melbourne

Sydney

Boston

Shanghai

Amsterdam

Johannesburg

Dubai

Dusseldorf

Los Angeles

Paris

Singapore

Chart 8.21 Top International Destinations

of Transfer Passengers

Market Share 2015 2014

1042 6 8 120

10

10

Italy

3

2

2

4

Switzerland

Israel

3

4

Australia

5

7

Turkey

9

11

Cyprus

4

3

Spain

7

6

France

3

1

Egypt

7

6

United States

Germany

7

6

United Kingdom

5

5

Chart 8.22 Direct vs. Indirect Flight to Final International Destination

Indirect flight

Indirect flight

20

79 21

Market Share 2015 2014

Direct flight

Direct flight

80

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9

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In 2015, incoming tourists’ sharply increased figures were one of the core characteristics of the airport’s traffic, this year being a record year in terms of foreign residents’ arrivals in the country.

In 2015, incoming tourists’ sharply increased figures were one of the core characteristics of the airport’s traffic, this year being a record year in terms of foreign residents’ arrivals in the country.

Athens’ attractiveness as a tourism destination is back with arrivals from other countries growing by 28%, overcoming 4 million passengers of whom the vast majority visited Athens/Greece for leisure (3.3 million). Almost all 2015 months revealed a double digit increase of leisure incoming traffic with the period of March to September experiencing an impressive average of 31%. However, this positive trend is also evident throughout the year and reflects public and private tourism stakeholders’ intense efforts to extend the touristic period.

Regarding regional development, Western Europe was the main tourist feeder for Greece with incoming arrivals reaching almost 2 million passengers. The majority of markets demosntrated impressively positive

signs; United States remained the leading country in terms of volume with over 470,000 passengers but other traditional European countries also experienced an exponential boost (UK +30%, France +23% and Germany +15%). The most promising European markets for this year seem to be Sweden, Czech Republic and Hungary.

Foreign transfer passengers’ figures travelling to other Greek destinations via Athens for leisure was another record to mention this year. In 2015 these passengers exceeded one million for the first time, growing by 47% compared to 2014. Their particular preference was Santorini followed by Mykonos and Heraklion. However, the city of Athens as a destination still remained very popular and welcomed over 2.2 million tourists that stayed in the capital for 5 days on average.

Irrespective of the instability of the Greek economy, business incoming traffic experienced a healthy 6% growth. Incoming passengers travelling on business originated mainly from

Italy, Cyprus and the UK, all markets showing a positive growth trend through 2015. It is worth noting that peripheral Greek business destinations were the ones to mainly contribute to the overall business positive growth, with Athens business volumes and profile remaining almost stable compared to 2014. Top destinations for business traffic via Athens were Thessaloniki (+30%), Heraklion (+24%) and Chania (+14%). Incoming business people to Greece stayed 6 days on average.

In respect of the international segment, Greek outbound traffic increased by 6% with more than 1.6 million passenger travelling abroad. Six out of ten Greeks travelled for leisure purposes with the most popular destinations being UK, Italy and Cyprus, mostly due to the strong VFR traffic. Greek travellers stayed abroad for almost 16 days. Greeks mostly visited Germany, UK and Italy for their business affairs staying on average 5 days.

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America

Asia Pacific

Middle EastAfrica

Eastern Europe

Western Europe

98,421120,624198,499240,584276,374331,384472,222 90,136

United States France AustraliaUK Germany Canada Switzerland Netherlands

Foreign Residents on Business

Foreign Residents on Leisure

Foreign Residents

1.000.000 2.000.000 3.000.000 4.000.000 5.000.0000

4,152,754

3,388,647

3,313,836

2,598,639

838,918

790,008

2015 2014

Chart 9.1 Incoming Passenger Development

23%

28%

6%

37% 30% 23%

29%29% 20%

34%80%

13%

15% 7% 13% 1% 36%

Growth 2015/2014

Growth 2015/2014

Chart 9.3 Incoming Leisure Arrivals per Geographical Region

2015 2014Passengers

Growth 2015/2014

Chart 9.4 Top 10 Countries of Incoming Leisure Traffic

2015Passengers

Western Europe

1,910,095

1,483,303

Eastern Europe

169,336

141,666

America

685,964

532,451

Middle East

170,663

127,073

Asia Pacific

318,791

281,403

Africa

58,986

32,743

164,698

Cyprus

12%

193,859

Italy

53%

Growth 2015/2014

Chart 9.2 Seasonality of Incoming Leisure Traffic Arrivals

600

thousand

500

400

300

200

100

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2014PassengersPassengers

40%

22%

32%

35%

33%

33%

33% 22%

32%

9%

15% 18%

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Passengers Passengers

80,00040,0000 20,000

250,000 50100,000 20150,000 30200,000 400 050,000 10

2,500,0002,000,0001,500,0001,000,000500,0000

Growth 2015/2014 Growth 2015/20142015 2014 2015 2014

Chart 9.5 Countries with the Highest Growthof Incoming Leisure Traffic

Growth 2015/2014 Market SharePassengers

Average days in Greece: 15 - Average days in Athens: 5

2015

Growth 2015/2014 Passengers 20142015

Chart 9.7 Top Incoming Leisure Traffic Destinations in Greece via Athens

Chart 9.8 Length of Stay in Greece -Incoming Leisure Traffic

Chart 9.6 Incoming Leisure TrafficVisiting Athens & Catchment Area

Saudi Arabia

16,569

7,016136%

Sweden

69,591

36,12193%

Chania

66,843 37%

Thira/Santorini

235,250 120%

Mikonos

106,554 47%

Heraklion

81,917 23%

Thessaloniki

74,744 33%

Rhodes

70,585 57%

80,00040,000 60,0000 20,000

Growth 2015/2014 Passengers 2015

Chart 9.10 Top Countries of IncomingBusiness Traffic

United States

49,664 19%

Italy

79,362 12%

Cyprus

79,026 11%

United Kingdom

72,315 4%

Germany

68,791 16%

France

53,439 25%

Egypt

22,203

9,615131%

Czech Republic

17,563

7,536133%

Hungary

17,232

7,276137%

20%

Incoming Leisure Trafficin Athens & Catchment Area

2,274,286

1,893,628

47%

Incoming Leisure Traffic Transferringto Other Greek Destinations via ATH

1,039,550

705,011

More than a month

Up to 1 week

2 Weeks

3-4 Weeks

Chart 9.9 Seasonality of IncomingBusinessTraffic Arrivals

20

120

100

80

40

60

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

thousand

6%

33%

33%

-5%

-7%

3%

21%

32%-13%

-3% 9%

15%

42

30

15

13

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700,000400,000 500,000 600,000300,000200,000100,0000

Growth 2015/2014

Market Share

2015 2014

2015 2014

Chart 9.11 Incoming Business Traffic Visiting Athens & Catchment Area

2%

Incoming Business Traffic in Athens & Catchment Area

621,051

609,886

21%

Incoming Business Traffic Tranferring to Greek Destinations via ATH

217,867

180,122

50,00040,00030,00020,0000 10,000

Growth 2015/2014

Growth 2015/2014

Growth 2015/2014

Chart 9.12 Top Incoming Business Traffic Destinations in Greece via Athens

Passengers 2015

Kerkyra

13%11,068

Rhodes

-4%17,299

Chania

14%32,506

Thessaloniki

30%40,109

Heraklion

24%35,273

8020 40 600 010 500,000 1,000,000 1,500,000 2,000,000

Average Days in Greece: 6

Chart 9.13 Length of Stay in Greece -Incoming Business Passengers

Chart 9.14 Greek Outgoing Passengers Development

1 week

More than a month

3-4 weeks

2 weeks 6%

Greeks Travellingto International Destinations

8%

Greeks Travelling for Leisureto International Destinations

3%

Greeks Travelling for Businessto International Destinations

1,633,932

1,534,753

609,074

588,557

1,024,858

946,196

Chart 9.15 Seasonality of Greek Leisure Traffic Departures

120,000

90,000

60,000

30,000

150,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Passengers 20142015

71

11

5

12

13%

-3%

32%

1%

-7%

12%

19%

20%

7% -14%

22%

7%

Passengers

Passengers

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Market Share

Market Share

50,000 60,00040,00030,00020,0000 10,000

Growth 2015/2014

Growth 2015/2014

Chart 9.19 Top 10 Countries of Greek Business Traffic

Passengers 2015

Cyprus

-29%34,656

Turkey

-11%39,042

United Kingdom

5%42,331

Germany

9%52,502

Italy

39%48,117

50

50 60 70 80

20

20

30

30

40

40

0

0

10

10

Average Days in Greece: 16

Average days abroad: 7

Chart 9.17 Length of Stay Abroad - Greek Leisure Traffic

Chart 9.20 Length of Stay Abroad - Greek Business Traffic

1 week

1 week

More than a month

More than a month

3-4 weeks

3-4 weeks

2 weeks

2 weeks

Chart 9.18 Seasonality of Greek BusinessTraffic Departures

60,000

50,000

40,000

30,000

70,000

80,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Passengers 20142015

80,000 100,000 120,00040,000 60,0000 20,000

Growth 2015/2014 Passengers 2015

Chart 9.16 Top 10 Countries of Greek Leisure Traffic

France

47,553

2%

United Kingdom

109,250

-8%

Italy

106,790

-5%

Cyprus

90,290

9%

Germany

83,936

-6%

Turkey

49,808

37%

49

73

18

9

11

6

22

12

-7%

-8%

20%

28%

-32%

11%

-30%

5%

19%24%

17%

1%

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10

Greek Arithmetic

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A new historical record was achieved for the Greek aviation market in 2015 with the thirty-nine Greek commercial airports welcoming a total of nearly 50 million passengers corresponding to an increase of 4.4 million.

A new historical record was achieved for the Greek aviation market in 2015 with the thirty-nine Greek commercial airports welcoming a total of nearly 50 million passengers corresponding to an increase of 4.4 million or 10% in relative terms. Domestic passengers grew rapidly, increasing by 2.5 million (+20.8%) and reaching 14.6 million, with most of the top-10 airports enjoying dynamic growth. International travellers also achieved a robust rise of 1.9 million (+5.9%) amounting to 34.4 million. In the specific segment however, Greek airports presented diverse traffic evolution, with Athens being the main contributor in the overall growth with a 17.5% increase and accounting for almost 90% of the additional international passengers in Greece; Santorini and Mykonos, being among the most popular island destinations, also enjoyed double-digit passenger growth.

As per the Greek airports’ ranking, Athens, Heraklion, Thessaloniki and Rhodes are the top 4 Greek airports and account for 70% of the total country’s passenger traffic. In terms of domestic travellers, Thessaloniki ranks 2nd behind Athens followed by Heraklion and Chania that climbed one position overtaking Rhodes. Regarding international passengers Heraklion steadily holds the 2nd place, followed by Rhodes and Thessaloniki.

With reference to the international passenger segment, passengers using charter services account for 37% of the total Greek airports’ international traffic while this percentage rises to 80% for the Greek regional airports, i.e. excluding Athens. Although the presence of low-cost carriers is continuously increasing and a large number of legacy carriers offer seasonal services in the Greek regional airports, charter operations still hold the largest

share of the Greek regional airports’ international traffic, a share that ranges from 90% to 100% for some airports. It is interesting to note that although the specific segment is large, in 2015 it remained static with an insignificant increase of 0.1%.

The number of airline operations serviced by Greek airports in the year under review increased by 6% compared to 2014 and reached 440 thousands. Both domestic and international flights increased considerably by 7.9% and 4.6% respectively, with large discrepancies in the growth levels amongst the Greek airports.

During 2015, Athens airport further reinforced its position in the total Greek aviation industry accounting for almost 37% of Greece’s total passenger traffic and 38% of the countries aircraft movements, in marked contrast to 34% and 35% respectively in 2014.

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10 Greek Arithmetic

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Table 10.1 Passenger Traffic of main Greek Airports

COMMERCIAL PASSENGERS

DOMESTIC INTERNATIONAL TOTAL

CITY 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

Athens 6,416,967 22.2% 11,617,754 17.5% 18,034,721 19.2%

Heraklion 989,394 15.0% 5,119,570 -0.9% 6,108,964 1.4%

Thessaloniki 2,380,827 25.8% 3,109,018 1.6% 5,489,845 10.9%

Rhodes 771,779 11.7% 3,806,398 -1.4% 4,578,177 0.6%

Chania 853,317 47.6% 1,877,990 0.5% 2,731,307 11.6%

Corfu 252,246 6.4% 2,185,148 1.8% 2,437,394 2.3%

Kos 199,620 5.8% 1,943,048 -4.0% 2,142,668 -3.2%

Santorini 756,834 38.0% 737,878 16.8% 1,494,712 26.7%

Zakinthos 54,083 36.3% 1,216,880 6.0% 1,270,963 7.0%

Mykonos 321,111 11.8% 554,736 12.9% 875,847 12.5%

Other GR airports 1,596,176 5.8% 2,274,104 2.0% 3,870,280 3.5%

Total Greece 14,592,354 20.8% 34,442,524 5.9% 49,034,878 10.0%

Table 10.2 Aircraft Movements of main Greek Airports

COMMERCIAL AIRCRAFT MOVEMENTS

DOMESTIC INTERNATIONAL TOTAL

CITY 2015%

2015/2014 2015%

2015/2014 2015%

2015/2014

Athens 71,328 11.2% 95,867 16.4% 167,195 14.1%

Thessaloniki 22,645 15.1% 25,059 -4.4% 47,704 3.9%

Heraklion 10,277 5.9% 33,345 -2.4% 43,622 -0.6%

Rhodes 9,680 -1.4% 24,536 -2.6% 34,216 -2.3%

Chania 6,192 24.0% 12,236 2.8% 18,428 9.1%

Corfu 3,571 -7.8% 14,804 -2.3% 18,375 -3.4%

Kos 3,987 10.0% 12,820 -7.7% 16,807 -4.1%

Santorini 6,115 14.9% 5,933 15.4% 12,048 15.1%

Mykonos 4,337 -9.2% 5,130 10.3% 9,467 0.4%

Zakinthos 1,591 9.0% 7,864 4.0% 9,455 4.8%

Other GR airports 44,955 2.8% 17,811 -0.1% 62,766 1.9%

Total Greece 184,678 7.9% 255,405 4.6% 440,083 6.0%

Market Share Market Share2015 2014 2015 2014

25 3530 3040 40 501510 105 20 200 0

36.8 44.033.9 43.5

7.9 9.08.4 10.3

1.8 1.41.7 1.6

4.4 2.35.0 2.6

12.5 16.313.5 15.7

3.0 2.22.6 2.4

5.6 5.35.5 5.7

2.6 1.72.7 2.0

11.2 6.811.1 7.1

5.0 5.25.3 4.5

9.3 5.810.2 4.8

Chart 10.1 Top 10 Greek Airports

According to Total Passenger Traffic

Chart 10.2 Top 10 Greek Airports

According to Domestic Passenger Traffic

Athens

Heraklion

Thessaloniki

Rhodes

Chania

Corfu

Kos

Santorini

Zakinthos

Mykonos

Other GR airports

Athens

Thessaloniki

Heraklion

Chania

Rhodes

Santorini

Mitilini

Mykonos

Corfu

Kos

Other GR airports

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Aerostat Handbook 2015

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Chart 10.3 Top 10 Greek Airports

According to International Passenger Traffic

Thessaloniki Athens

Kos

Rhodes

Heraklion

Thira /Santorini

Mykonos

Chania

Kerkyra /Corfu

Other

Chart 10.7 Top 10 Greek Airports

According to International Aircraft Movements

Market Share Market Share

Market ShareMarket Share

2015 2014 2015 2014

2015 20142015 2014

25 3530 3040 40351510 5

5

10

10

15

15

5 20 20

20

25

25

0 0

0

38.0 38.6

19.7

35.3 37.5

20.5

14.3 22.3

12.3

14.8 24.1

11.4

2.1 2.1

2.4

2.2 2.0

2.5

3.8 2.8

4.8

4.2 2.6

4.0

10.8 12.3

18.2

11.1 11.5

18.9

2.7 2.3

3.7

2.5 2.8

3.4

4.2 3.4

8.9

4.1 2.9

9.7

2.2 2.2

2.4

2.3 2.1

2.2

9.9 5.6

11.3

10.6 5.7

11.1

4.2 3.3

6.3

4.6 3.1

6.0

7.8 5.2

9.9

8.4 5.7

10.3

Chart 10.5 Top 10 Greek Airports

According to Total Aircraft Movements

Chart 10.6 Top 10 Greek Airports

According to Domestic Aircraft Movements

Chart 10.8 Top 10 Greek Airports

According to International Charter Movements

Athens

Thessaloniki

Heraklion

Rhodes

Kos

Corfu

Chania

Santorini

Mykonos

Zakinthos

Other GR airports

Athens

Thessaloniki

Heraklion

Rhodes

Chania

Santorini

Mitilini

Mykonos

Kos

Chios

Other GR airports

Athens

Thessaloniki

Heraklion

Rhodes

Chania

Santorini

Mitilini

Mykonos

Kos

Chios

Other GR airports

Market ShareMarket Share 2015 20142015 2014

2515105 200

21.121.8

10.49.7

2.12.1

4.03.4

19.319.9

2.82.6

10.110.3

2.42.3

11.411.0

6.56.2

9.910.7

Chart 10.4 Top 10 Greek Airports

According to International Charter Passengers

Heraklion

Rhodes

Corfu

Chania

Kos

Zakinthos

Santorini

Mykonos

Kefallonia

Thessaloniki

Other GR Airports

5.75.5 6.96.6

11.911.1

6.25.6

1.92.1

9.49.0

15.914.9

1.6 1.5

6.3 6.6

30.433.7

Zakinthos

3.5 3.5

Thessaloniki Athens

Kos

Rhodes

Heraklion

Thira /Santorini

Mykonos

Chania

Kerkyra /Corfu

Other

4.94.8 7.37.0

10.39.6

5.75.0

2.12.3

10.79.8

14.013.1

2.0 1.9

5.8 6.2

33.837.5

Zakinthos

3.1 3.1

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68 | aia.gr

Europe plus the world

11

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Aerostat Handbook 2015

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Year 2015 saw a surge of global demand for air travel despite weak economic growth; air travellers worldwide increased by more than 6.0%, the strongest growth level in the last 5 years.

Year 2015 saw a surge of global demand for air travel despite weak economic growth, supported by lower fares enabled by low fuel prices but also reflecting new market dynamics, strong demand for aviation connectivity and changing consumer behaviours. More specifically, according to IATA and ACI, air travellers worldwide increased by more than 6.0%, the strongest growth level in the last 5 years.

In terms of passenger traffic all regions, with the exception of Africa that saw a stagnant course, posted dynamic rise, from 5.2% in Europe to 10.7% in the Middle East. In fact, similar to the last few years, Middle East was the fastest growing region, not only in terms of passengers but also in terms of aircraft movements and cargo volumes.

Aircraft movements saw a modest increase of only 1.8%, with the Middle East and the Asia/Pacific rim enjoying strong growth at the levels of 8.8% and 4.7% respectively, while all other regions showed slight growth and Africa witnessing a small decline. The discrepancy between the passenger traffic and aircraft movements’ growth is an indication of increased load

factors and more efficient airline operations.

Air cargo also demonstrated weaker growth compared to passenger traffic, with the year 2015 ending with a moderate 2.4% growth in total cargo largely due to subdued growth in emerging markets and developing economies along with a more modest recovery in developed economies. Except for Latin America-Caribbean all other regions remained in positive territory although at small levels, with the Middle East once more seeing a robust increase by 9.2%.

Looking into more detail in passenger traffic evolution across the European airport network, with a +5.6% growth EU airports outpaced European average, with airports in a number of countries such as Ireland, Portugal and Greece achieving double-digit growth, while non-EU airports reported a considerably slower growth of +3.9% mainly due to reduced demand for air travel in Russia and Ukraine. As per the top-10 European airports, Madrid and Istanbul posted the highest growth rates, both in terms of passengers and flights, with Istanbul

climbing to the 3rd position overtaking Frankfurt. It is also interesting to note that Paris CDG became the busiest European airport in terms of number of movements leaving London -LHR in the 2nd position and overtaking Frankfurt in terms of cargo.

Athens International Airport, with a 19% growth in passengers and 14% in flights, was in 2015 for a second consecutive year the fastest growing airport among major Western European airports, also scoring a notable difference from the European average. Athens International Airport’s successful performance is also illustrated in its position in the European ranking which is considerably higher than the corresponding one for 2014, with Athens now being among the top-30 airports in Europe in terms of passengers and flights. More specifically, Athens climbed up from 31st to 26th place in terms of passenger traffic and from 33rd to 30th in terms of number of movements. Finally, in terms of cargo tonnage, Athens also climbed up from 34th to 31st.

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11 Europe plus the world

70 | aia.gr

Paris CDGAmsterdam London LHRBarcelona Istanbul ISTMadridRome FCOLondon LGW Munich

London LHRFrankfurtIstanbul IST Paris CDGLondon LGW AmsterdamMunichRome FCOBarcelona Madrid

2015 Passengers

Chart 11.1 Top 10 European Airports according to passenger traffic

475

,810

46

8,1

53

474

,10

3

46

5,5

21

46

4,8

65

37

9,9

11

36

6,6

05

315

,217

28

8,8

78

26

8,1

86

Growth 2014/2015

2015 Aircraft Movements

Chart 11.2 Top 10 European Airports according to Aircraft Movements

Growth 2014/2015

2015 Cargo

Chart 11.3 Top 10 European Airports according to Cargo Uplift

Growth 2014/2015

0.9%-0.2%5.8%

2.8% 10.6%

7.0%

0.2%

1.8%

-2.6%

0.3%2.8%

0.4% 8.8%

0.9%

8.6% 4.2%

1.0%

-0.9%

3.2%

0.2%

6.0% 3.1%3.2%5.7% 2.5% 2.2%12.0% 9.2%5.0%5.7%

Paris CDG

2,090,795

39

,68

9,8

00

40

,42

2,1

56

46

,814

,73

9

61,

03

2,0

22

65

,76

6,9

86

40

,27

1,3

43

40

,98

1,5

22

58

,28

4,8

64

61,

83

6,7

81

74,9

89

,79

5

Leipzig

984,388

Amsterdam

1,655,354

Cologne

742,611

Liege

651,001

Frankfurt

2,076,734

Istanbul

773,605

London LHR

1,591,637

Luxembourg

738,109

Milan MXP

511,190

1

234

5

6

78910

Frankfurt

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Aerostat Handbook 2015

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Athens

Dublin

London STN

Madrid

Lisbon

Prague

Brussels

Amsterdam

Barcelona

London LGW

Manchester

Alicante

Rome FCO

Europe

Malaga

Geneva

Copenhagen

Zurich

Munich

Stockholm

Paris CDG

Nice

Las Palmas

Helsinki

Dusseldorf

Paris ORY

Palma Mallorca

Frankfurt

London LHR

Oslo

Berlin TXL

Vienna

Milan MXP

19.0

15.4

13.0

12.0

10.7

7.9

6.9

6.0

5.7

5.7

5.2

5.0

5.0

4.9

4.8

4.1

3.9

3.7

3.2

3.2

3.1

3.0

3.0

3.0

2.9

2.8

2.7

2.5

2.2

1.8

1.5

1.3

-1.4

-5 -50 010 105 515 1520 20

Athens

London STN

Dublin

Madrid

Lisbon

London LGW

Alicante

Brussels

Palma Mallorca

Amsterdam

Prague

Malaga

Geneva

Europe

Barcelona

Paris ORY

Copenhagen

Rome FCO

Manchester

Paris CDG

Munich

Berlin TXL

Zurich

Helsinki

London LHR

Nice

Frankfurt

Dusseldorf

Stockholm

Oslo

Vienna

Las Palmas

Milan MXP

14.8

9.8

9.4

7.0

6.4

4.3

3.9

3.5

3.2

2.8

2.2

2.1

2.1

1.9

1.7

1.3

1.3

1.3

1.1

0.9

0.8

0.5

0.4

0.4

0.3

0.3

-0.3

-0.4

-1.0

-1.4

-1.9

-2.7

-3.9

Region

Total 2015 Passenger

Traffic%

2015/2014

Total 2015 Cargo

(tonnes)%

2015/2014

Total 2015Aircraft

Movements%

2015/2014Number

of airports

Africa 148,587,142 0.0% 1,509,087 3.2% 2,295,198 -0.7% 127

Asia/Pacific 1,621,447,467 8.0% 32,846,447 1.8% 12,203,628 4.7% 143

Europe 1,803,908,510 5.2% 17,753,561 0.4% 19,046,134 1.9% 453

Latin America/Carribean 488,138,838 5.4% 4,552,402 -0.3% 6,621,253 0.7% 219

Middle East 271,729,656 10.7% 7,570,433 9.2% 2,118,530 8.8% 18

North America 1,642,611,012 5.3% 28,424,826 3.1% 25,903,146 0.5% 173

ACI Total 5,976,422,625 6.1% 92,656,756 2.4% 68,187,889 1.8% 1,133

Table 11.1 Worldwide Traffic Development by Geographical Region

Pax Growth YTD Dec 2014/2015

Chart 11.4 Major European Airports (>10 mio pax In 2015) Commercial Passenger Traffic Development 2015

Flight Growth YTD Dec 2014/2015

Chart 11.5 Major European Airports (>10 mio pax In 2015) Commercial Aircraft Movements Development 2015

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72 | aia.gr

12

AirVocabulary

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Passenger And Flight StatisticsThe origin and destination of a flight is defined according to the first origin/last destination of the flight.

A passenger’s origin/destination is defined according to the point of embarkation/disembarkation.

The classification into Intra/Extra-Schengen for passengers and flights is designated according to the flight’s last origin/first stop.

The geographical regions are defined according to the ACI classification.

Transit Passengers are defined as passengers arriving to and departing from the airport with the same flight number, without leaving the transit area of the airport (direct transit).

Terminal Passengers are arriving and departing passengers, transit passengers excluded.

All traffic statistical data are measured on UTC and Land/Airborne times.

Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece’s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination).

Traffic statistics on worldwide and European airports are ACI preliminary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI’s rapid data exchange programme.

Exercises in punctualityATH has joined the European Airport’s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year’s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable.

A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival.

Average Delay is calculated in

minutes and amongst delayed flights.Delay reasons are classified

according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with caution due to the limited number of delayed flights for which a delay reason is declared.

Joining The Passenger Dots - Adding TouristsPassenger profile and tourism development data derive from AIA’s “Passengers Survey”. This survey has been conducted at Athens International Airport since the airport’s opening, aiming to investigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passengers, while the data collection takes place at the departures gates of the airport on a daily basis.

Passenger volumes presented to the “Adding Tourists” chapter correspond to passenger arrivals for foreign residents and passenger departures for Greek residents.

Our Grade ReportService Performance relates to:Capturing the passengers’/visitors’ perception regarding the level of services offered (passenger comment management process);

Measuring actual performance on critical areas (service performance indicators).

Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises.

Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being monitored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provided while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-AIA passenger-oriented services

is achieved through effective cross-departmental cooperation.

Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 06:00 and 22:00 hours.

Baggage ReclaimThe measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided.

Info DeskAlthough the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters.

Call CentreCall centre statistics are being produced by the reporting function of the switchboard system. The data are taken in 10-second increments, and a 2-minute threshold is being used to assess the trend of service performance.

Passenger ComplaintsRefers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article 10 of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system.

Airport Services Questionnaire - RatingAIA’s passenger comments brochure entitled “Your Opinion Counts” features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2015, 734 passengers in total answered this questionnaire.

* All figures presented in this report refer to year 2015 unless otherwise stated.

Aerostat Handbook 2015

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This document has been printed on environmentally friendly, high - quality paper with the following composition: 40% recycled paper, 55% FSC -

certified paper pulp (certificate of sustainable forest management) and 5% cotton fibres to improve paper texture and appearance.

It is eco label - compliant, adhering to all environmental management ISO standards as well as the relevant ISO standard for reduced carbon dioxide

(CO2) generation and emissions during manufacturing. It features neutral ph; it is free of heavy metals and is non-chlorinated to avoid contamination of

water, the ground water table and the sea. It is durable but also fully self degradable and recyclable.

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General Commercial (G.E.MI) Registration Number : 2229601000

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