after the contracts are signed: busing the most common myths in hr technology
TRANSCRIPT
AFTER THE CONTRACTS ARE SIGNED
B U S T I N G T H E M O S T C O M M O N H R T E C H I M P L E M E N TAT I O N M Y T H S
PRESENTING... YOUR PRESENTERSTrish McFarlaneCEO, Principal Analyst
H3 HR Advisors
Steve BoeseCo-Chairman
HR Technology Conference
TODAY'S LINEUP...TYING IMPLEMENTATION TO BUSINESS OUTCOMES
• Implementation Configuration Considerations
•Training
•Adoption
•Promotions/Raises/High Fives
BUSTING THE HR TECHNOLOGY IMPLEMENTATION MYTHS
MYTH: DATA SHOWS ALL ORGANIZATIONS ARE MOVING TO SAAS
BENEFITS OF SAAS
CONCERNS ABOUT SAAS
MYTH: YOU DON'T NEED AN IMPLEMENTATION PLAN- THE VENDOR HAS ONE
IMPLEMENTATION PLAN CHECKLIST• Executive sponsor identification
• Members of implementation team
• Purpose, intent and scope of the implementation
– Data included
– Business requirements
– Systems integration requirements
– Workflow mapping/ process updates
• Creation of user cases
• Testing
• Potential roadblocks and Checkpoints
MYTH: KEEP YOUR TEAM SMALL, MORE RESOURCES CAUSE MORE CONFUSION
THE RIGHT IMPLEMENTATION TEAM MAKES ALL THE DIFFERENCE• Project Manager
• System Administrator (Can be HR or IT)
• Key stakeholders (Department leaders and end users)
• Executive Sponsor
• System super users
• Trainers
• Communication leader
MYTH: EVERYONE IN THE COMPANY WILL BE EXCITED ABOUT THE CHANGE
IMPORTANCE OF A CHANGE MANAGEMENT PLAN
MYTH - FUNCTIONALITY IS MORE IMPORTANT THAN USER EXPERIENCE
EXPECTATIONS FOR WORKPLACE TECHNOLOGIES HAVE GROWN
MYTH - DURING IMPLEMENTATION, YOU SHOULD AUTOMATE EXISTING PROCESSES
MODERN TECH PROVIDES THE OPPORTUNITY TO REDESIGN AND IMPROVE
• One major benefit of packaged HR technology is the standardization and simplification of processes
• Customizations, workarounds, and 'uniqueness' contributes more to the time, cost, and complexity of tech projects
• Pro Tip: Let the implementation be your impetus to simplify, standardize, and improve outdated, inefficient processes
MYTH - ALL CLOUD HR SYSTEMS INTEGRATE EASILY WITH EACH OTHER
EVERY NEW HR SYSTEM CREATES INTEGRATION CHALLENGES• Understand needed system
integration requirements EARLY
• Dedicate time, budget, and resources to documenting, building, testing, and MAINTAINING integrations
• Pro Tip: Try to work with your 'Core' supplier's approved partners and their validated integrations
Learning
Workforce Planning
Compensation
Talent Management
Recruiting
Core HR
MYTH - SECURITY OF HR AND EMPLOYEE DATA IS THE VENDOR'S PROBLEM
SECURITY IS EVERYONE'S JOB• Partner with your internal IT, Audit,
and Legal teams to identify security requirements
• Raise data security, service level, backup, and failure recovery needs early, and include testing time
• Reinforce a culture of employee awareness, best practices, and data stewardship across HR and end users
Pro Tip: Listen to HR Happy Hour 216 - 'Keeping Your HR Data Secure' with ADP's Chief Security Officer for more on the how and why to approach HR systems and data security
MYTH - TESTING IS A STEP THAT I.T. SHOULD HANDLE
TESTING IS A TEAM SPORT
• Technical testing types
– Unit
– System
– Integration
– Stress
– Regression
• Functional testing types
– Process/Function
– Usability
– Pilot or Beta
– Acceptance
– Regression
MYTH - TRAINING? IT'S NOT NEEDED WITH MODERN HR TECHNOLOGY
A MATRIX APPROACH TO TRAINING
• User needs are different and thus training can't be 'one size fits all'
• The biggest barriers to user adopt are 'What's in it for me?' followed by 'I don’t know how to do this'
• Pro Tip: Plan casual/infrequent user training and communication as close to when you need the users to engage
BIG FINISH...
• Technology has changed, massively, but key elements of project management, change management, and exec support still remain
• Don’t underestimate how little most folks embrace change
• Stay focused on the business drivers that led you to even start in the first place
SPECIAL THANKS TO SIERRA-CEDAR
Stacey Harris2015- 2016 HR Systems Surveyhttp://www.sierra-cedar.com/survey-twitter-sc/
CONTACT INFORMATION
Trish McFarlane • [email protected]
• @TrishMcFarlane
• www.h3hr.com
Steve Boese
• @SteveBoese
• www.h3hr.com