AGC EXPERT SERVICE OVERVIEW

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WHY AGC EXPERT?

Delivering high levels of service availability while containing costs are key objectives for IT Executives. Achieving these is increasingly challenging as the business environment becomes more dynamic and the technologies we support becomes complex.

AGC Expert is a market driven real-time service management platform to help corporations better manage their telecommunications assets and infrastructure. The depth, breadth and flexibility of AGC Expert allows IT leaders to better align communications systems with business needs, while reducing costs, streamlining resources and enhancing service availability.

AGC Expert is a cloud delivered pay as you use service so you won’t need to worry about outlaying capital. It’s also quick and simple to deploy without the need to install servers and software.

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THE AGC EXPERT ADVANTAGEBUSINESS PROBLEM: >Service Availability

“ We lack real time visibility of service impacting alarms. The reports we receive from our service provider are historical and the severity of alarms has little relevance to the impact the alarms have on our business.”

AGC Expert Advantage – Availability Manager

– Real time alarm monitoring and notification – Automatically takes corrective action

without human intervention – Intelligent workflow engine to customize

actions to alarms

BUSINESS PROBLEM: >Asset Tracking

“ There is no simple way to get an up to date view of the location of assets and how they are being used across my business. Manual audits are costly, time consuming and become outdated very quickly.”

– Automates the asset tracking process – Real time or scheduled reporting – Tracks hardware, software, firmware and

handsets down to serial number

BUSINESS PROBLEM: >Optimizing Resources

“ It is very difficult to get a clear picture of current and projected usage of system resources. Excess capacity is costly, but a short fall has a negative impact on customer service and revenue. How do we achieve an optimal balance?”

AGC Expert Advantage – Capacity Manager

– Predicts when your business will reach capacity

– Supports projection of capital and operational expenditures

– SMS and email alerts when capacity reaches pre-determined thresholds

BUSINESS PROBLEM: >Business Continuity

“ Our automated back up routines failed, the system’s crashed and now we are unable to recover it to its previous state.”

AGC Expert Advantage – Continuity Manager

– Aids rapid systems recovery – Automatically backs up data in a secure,

off-site infrastructure – Accessible 24 X 7 via a web based portal

and stored for up to 12 months

BUSINESS PROBLEM: >Risk Mitigation

“ We do a lot of our own in-house maintenance, how do we ensure our current systems are running supported versions of software?”

AGC Expert Advantage – Release Manager

– Improves software version control – Includes definitive software library – Compares installed software with vendor’s

supported versions

BUSINESS PROBLEM: >Audit and Accountability

“ We had a gateway go down yesterday and no one is taking responsibility for it.”

AGC Expert Advantage – Change Manager

– Increases and enhances visibility into system changes down to the individual user

– Provides up to one year of change history – Helps discover training needs

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Global & India HQ

US HQAUSTRALIA- Melbourne- Sydney

NORTH AMERICA Dallas- Florida- Minneapolis- Philadelphia

KENYA- Nairobi

ETHIOPIA

RWANDA

SOUTH AFRICA

PHILIPPINES- Manila

NEW ZEALAND- Auckland

SAUDI ARABIA- Riyadh

UAE- Dubai

INDIA> Mumbai- Bangalore- Chennai- Gandhinagar- Gurgaon- Hyderabad- Kolkata- Pune

SINGAPORE

UK- London

About AGCAGC Networks (AGC) is a Global Solution Integrator representing the world’s best brands in Unified Communications, Network Infrastructure & Data Center, Cyber Security (CYBER-i) and Enterprise Applications to evolve the customer’s digital landscape.

AGC’s ability to tailor solutions across quadrants is strengthened through delivery of seamless customer support services.

A leader in Enterprise Communications in India, AGC has significant presence across Middle East, Africa, North America, Australia, New Zealand, Singapore, Philippines and UK serving over 3000 customers.

In collaboration with global technology leaders like Avaya, Intel Security, Juniper, Cisco, Shoretel, HP, Verint and Polycom among others, AGC delivers Return on Technology Investment (ROTI) thereby accelerating customers’ business.

For further details visit www.agcnetworks.com

Registered Office:Level 8, Avaya House,123 Epping Road, North Ryde 2113 T: +61 2 98661000E: info@agcnetworks.com.au