agc networks limited€¦ · network operation centers (noc) global security operations center...
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AGC Purpose & Values
Our Purpose We accelerate (our customers’) business with best-in-class
customized technology solutions
Our Values • Will to Win • Integrity & Fairness • Responsiveness & Collaboration • Empowerment & Accountability • Continuous Improvement • Innovation • Differentiation
About AGC Networks
A Global ICT Solution Integrator
Strong presence in Americas, UK, Middle East / Africa,
Australia / New Zealand, Singapore / Philippines and
India
Delivering customized technology solutions and
services
Partnering with Global technology leaders
32 years of experience across markets
Serving a large base of long-tenured customers across
verticals
Focused on Enterprise and Mid-market customers
3
Delivering integrated technology solutions and services with a vertically differentiated approach across the globe
Incepted as
Tata Telecom
Ltd
AT&T carves
out Lucent
Technologies.
Lucent spins off
Enterprise
business as
Avaya
Tata-Avaya JV
takes shape
Renamed as
AGC Networks Ltd.
Acquired by Essar
Avaya buys TTL
stake, forms
Avaya
GlobalConnect
1986 2004
2010
1996
Appointed
AT&T’s SI
In India
1994 Global scale up
across North
America, MEA
AGC Journey
4
Consolidation for
future global
growth
M3 Growth
Strategy :
Multi Solutions
Multi Alliances
Multi Geos
2014-17
2011
Customer Organization Imperatives
CFO Imperatives
CEO Imperatives
CIO Imperatives
• Revenue Growth • Superior Customer Service • Business Efficiency
• Risk & Compliance • Cost Reduction • Cash Flows
• Investment Protection • ROTI • Rapid Deployment
1. Profitable Growth
2. Customer Experience
3. Compliance
4. Operational Efficiencies
Key Focus Areas
5
Technology Solutions
6
7
Solutions
Global Security Operations Center (G-SoC)
8
AGC G-NoC
Response Center, US G-NOC Mumbai, INDIA
Integration and Disaster Recovery across locations
Response Center located across Dallas, US and Mumbai, India
• 24x7x365 Scheduling with Full Holiday Coverage
• Continental US based SSAE 16 Certified Facilities – Separate Power Grids
• Security through Keycard or Biometric Access and Camera Presence
• NOC Styled Command Center with Multiple Dynamic Displays
• Network and Power Redundancies
• Access to Multiple PCs and Telephony Equipment
• Recording of all customer interactions for review & QA
• Logistic back-up to encounter inclement weather
downtime
AGC Cloud & AGCiVR
Cloud based IVR Solution - AGCiVR from AGC’s Data Centers
OPEX based model
Hosted Contact Center
Hosted IVR /Cloud IVR
Hybrid solutions available
DC – DR Architecture
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Platinum Gold
Gold Elite Platinum
Platinum Gold
Strategic Strategic
Platinum
Gold
GLOBAL CORE & STRATEGIC PARTNERS
Global Partnerships
Strong Partnerships with global technology partners
10
Diamond Strategic
Strategic
Global Customer Footprint
11
Recent Partner Recognitions
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Credentials & Capabilities State-of-the-art customer showcase centers across Mumbai (India) and
Dallas (USA)
Customer Experience Center (CECs)
Network Operation Centers (NOC)
Global Security Operations Center (G-SOC)
Certified manpower and expertise across technologies and services
Delivery teams of Solution Architects, Projects Managers,
Implementation Champions and Service Experts
Certifications
ISO/IEC 9001:2008 and 27001:2013 certified
SOC2 Type 1 Certified (security, availability & processing integrity
of AGC’s service systems and the confidentiality and privacy of the
information that AGC as a service organization maintains)
Excellence Award for AGC Networks by Institute of Economic Studies
(IES)
CYBER-i features in Top 25 Cyber Security Companies in APAC CIO
Outlook (Apr'17 )
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Key Customers in India
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Key Customers in MEA
15
Key Customers in Australia
16
Key Customers in US
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