Getting Started with Orchestrator and Service ManagerEamon O’ReillyAlexandre Verkinderen

SD-B315

Agenda

System Center 2012

Service Manager& Orchestrator

Human Process + System Automation Better together

Demos

Identify self service opportunities

Enable cloud through automation

Key Takeaways

Infrastructure Management

Self serviceService Delivery and Automation

Unified management for the Cloud OS

ServiceModel

App controller Orchestrator

Service Manager

ServiceManager

Application Management Service Delivery and Automation

Virtual Machine Manager

Configuration Manager

Operations Manager

Data Protection Manager

SERVICEPROVIDER

ONPREMISES

MICROSOFT

Configure

Deploy

Monitor

Operate

App owner

DCadmin

Deploy service delivery and automationSelf-service

Give consumers of IT services the ability to identify, access, and request services as needed

Controlled empowerment Request offerings displayed

based on user role Intuitive, easy-to-navigate portal

Standardization

Standardize the services provided by IT to consumers

Define the services to be offered Define the request offerings that

will be contained within a service offering

Identify who needs to be involved (approvals, notifications, fulfillment)

Automation

Automate the service processes

and systems necessary to the fulfillment of consumer requests

Automate routing of requests for approval and notification

Automate provisioning of the service request

Microsoft System Center SP1 Service Manager 2012

• IT as a Service• Portal• Service Catalog & Service Request• SCO Runbook integration• VMM requests

• CMDB• Connectors to VMM, SCO, OM, CM, AD

• Service Desk• Incident Management• Problem Management• Change Management• Release Management

• System Center Integration• OM: CI and services, alerts to incidents• CM: HW/SW inventory, DCM incidents

• Data Warehouse & Reports• OLAP support for BI analytics across System Center data

Service Catalog Theory of Ops

7

Dynamic Request Form on the Portal

AuthorRequest Template

Service Request Templates defines business processes

Service Catalog Portal home page

Integrated CMDB

Clouds UsersFabricTemplates Services VMsRunbooks

Role-based access

Processes defined here drives automation

AuthorRequest Offerings

Request Offering maps User Input to Service Request Template

AuthorService Offerings

Service Offerings is a collection of requests

Request triggers Workflows, approvals, notifications as defined by processes in templates

Portal Provides IT Service Offerings

Portal• Silverlight web parts hosted in

SharePoint 2010 • Customize out-of-box web parts using

SharePoint admin tools

Service Catalog• Services offered by IT scoped by role-

based security• Users fill out form to create service

requests• SR templates capture repeatable

processes• Dynamic forms, flexibility – no coding

required

Demo

Alexandre Verkinderen

CMDB

SCO Runbook

SC

O W

eb

S

erv

ice

1. SCO Connector syncs Runbook data to CMDB

3. Admin adds to request template includes RB activity, added to Service Catalog

6. SM workflow monitors RB status

SM Runbook Items

Runbook Activity

2. Admin uses SM task to create RB activity w/ parameters mapped to properties

Service Request

4. User creates SR from request offering

5. Runbook invoked with user inputs

SCO Connector

Request Template

Service Catalog - Request Offering

SCO RunbookSCO Runbook

SM Runbooks Folder

Invoke

Monitor

WORKFLOW: Request processes drive automation

1

2

3 4

5

6

Process automation that simplifies Datacenter management

11

Integration Optimize heterogeneous environments with integration packsEasy-to-extend platform for building custom integrations with the integration toolkit

OrchestrationAccelerate time to value with flexible process workflowsImprove service reliability across multiple tools, systems, and department silos

AutomationEnable IT resources to focus on work that adds business valueReduce error-prone manual activities while lowering costs

Optimize and extend existing investments

Deliver flexible and reliable services

Lower costs and improve

predictability

Orchestrator Users

Designer and SDK toolkit

Web Service

Developer

Operator

IT Business Manager

IT Pro

Service

Manageme

nt

Provisioning

Configuration

Monitoring

Protection

.

Distrib

ute

d R

unbook S

erv

ers

Orchestrator ArchitectureManagement Server

• Management service• Deployment Manager• Database configuration• Runbook server monitor

Runbook Servers

• Runbook service• Policy Module• Foundation Objects• IP components

Designers

• Designer• Testing Console• Policy Module• Foundation Objects

Web Features

• REST oData web service• Silverlight console

Orchestrator Runbook Designer

Managementserver

Orchestrator web service

Server running Internet

Information Services (IIS)

Port 81: REST-based web service

Port 82: Orchestration console

Orchestration consolerunning in a browser

Runbook servers

Runbook Designer

Runbook Tester

Logs

Jobs

Runbooks

Orchestration database

Orchestrator scenariosCustomer challenges Manual tasksBatch scriptsCompliance requirementsUser request scenarios Provisioning Responding to incidentsChange controlCapacity managementRelease managementSLA adherence issuesRapid change environmentsPatch remediation

Build private cloud solutions

Reduce manual admin efforts for routine tasks

Monitor for error

Initiatechange

VM to maintenance

Createextra disk

Updateserver

Configurenetwork

Connectdisk to VM

Associate server to service

UpdateCMDB

Createdeployment

Closerequest Benefits

Improved SLA support

Supports compliance

Process traceability

Improved productivity

Captures best practices

Improved operational ROI

Sta

nd

ard

op

era

ting

pro

ced

ure

s

Disa

ster re

covery

pro

cedu

res

Pro

visio

nin

g

Chan

ge a

nd

com

plia

nce

Proactive processesEvent mgmt

Service desk

Asset/CMDB

Configuration

Virtual

Storage

Server

Network

Security

Demo

Eamon O’Reilly

Integration across the infrastructure

Operations Manager

Configuration Manager

Active Directory

Virtual Machine Manager

Microsoft Exchange(Admin + User)

Third-party Management Tools

Orchestrator

Service Manager

Notifications via Exchange

Service ManagerData Warehouse

Inbound to System CenterBi-directional from OrchestratorBi-directional for notifications/reportingBi-directional Runbook integration

Automation commands issued to System Center, third-party tools, Microsoft Exchange and Azure

BI through Reporting and Dashboards

Azure CloudManagement

Orchestrator Integration PacksMicrosoft and 3rd party support

Microsoft IPs• Operations Manager• Virtual Machine Manager• Data Protection Manager• Service Manager• Configuration Manager• Active Directory

In Box IPs• System• Scheduling• File Management• Text File Management• Email• Utilities3rd Party Support• VMware vSphere 4.1 and 5• IBM Netcool 7.3• HP Operations Manager 9.x on platforms supported by HP

web services• HP Service Manager 7.11 and 9.x on platforms supported

by HP web services. • HP iLO & OA supporting iLO2 and iLO3 and OA firmware

3.21

Sample community IPs on Codeplex:• Team Foundation Server • PowerShell• SharePoint • Active Directory • Configuration Manager

2007 • Exchange Mail and

Exchange Calendaring • Local Security • Scheduled Tasks • Utilities • VMWare • F5

Orchestrator & Service Manager Service Pack 1 • Customers can deploy the Orchestrator infrastructure on the latest versions of Microsoft’s SQL Server

and Windows ServerWindows 8 & SQL 2012

platform support

• In addition to English, customers can use Service Manager and Orchestrator in any one of the supported 18 languages.Support for 18 Languages

• Customers can continue to use System Center 2012 integration packs to build runbooks for • System Center products: OM 2007 R2, CM 2007, SM 2010, VMM 2008 and DPM 2010• System Center 2012 Components: OM, SM, VMM, DPM and CM

System Center Integration Packs • Customers can continue to use System Center 2012 integration packs:

• Active Directory• VMware vSphere• IBM Netcool• HP Operations Manager & Service Manager• HP iLO & OA• Azure (New for SP1)• Exchange User & Admin (New for SP1)• FTP (New for SP1)

Additional Integration Packs

• The System Center Cloud Services Process Pack offers a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase.

Cloud Services Process Pack

•Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilizationChargeback

Service Manager for human processes

Key Takeaways

Integrate human & system processes

Refer to additional System Center 2012 resourceshttp://www.microsoft.com/systemcenter

System Center Packshttp://technet.microsoft.com/en-us/library/hh546808.aspx

Download and evaluate System Center 2012http://www.microsoft.com/en-us/server-cloud/evaluate/trial-software.aspxhttp://www.microsoft.com/downloads/details.aspx?FamilyID=a171bcea-2dbb-4fc5-8dd1-4ec22f2eb4ef

Check out our blogshttp://blogs.technet.com/server-cloud

Next steps: Implement Service Manager & Orchestrator

Evaluation

Complete your session evaluations today and enter to win prizes daily. Provide your feedback at a CommNet kiosk or log on at www.2013mms.com.Upon submission you will receive instant notification if you have won a prize. Prize pickup is at the Information Desk located in Attendee Services in the Mandalay Bay Foyer. Entry details can be found on the MMS website.

We want to hear from you!

Resources

http://channel9.msdn.com/Events

Access MMS Online to view session recordings after the event.

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.