agenda why not? discussion/open forum why? discussion/open forum service model value added services...
TRANSCRIPT
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Agenda
• Why Not? Discussion/Open Forum
• Why? Discussion/Open Forum
• Service Model
• Value Added Services
• Lifecycle Management
• Products
• Now Why Not?
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•Long Term Relationships•Trust•Quality•Customer Service•Value Pricing
Our Value Promise
Fundamentals to Look For When Considering the Purchase of Recertified
Computers
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Service Model
Provide flexible service programs that meet the specific requirements of your
school and school board.
Depot Programs• Parts & Systems Inventory Facilities
• Next Business Day parts and/or systems replacement
Extended Warranties• New & Recertified with Manufacturer’s Warranty +
Extended Warranties offered
• Extended Warranties up to 5 Years
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Service ModelSpare Parts Program / Warranty & Return Policy
• Parts Closet• Tested and Static Bagged Parts for Everyday Maintenance
• Delivered with Order – Kept On-site
• Hot Swap Systems for Same Day Service in the Field
• Customer Service• Call Your Representative for No Hassle Replacements
• Customer Satisfaction• # 1 Priority
• Technical Support • Via Phone & Email When Convenient for You
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Service Model
Resources & Training
• Certified Technicians on Staff
Includes CompTIA A+ & CompTIA Network+ Certifications
Ongoing Training & Yearly Renewal
• Microsoft Certified Technicians
Includes Microsoft Certified Professional (MCP) & Microsoft Certified System Administrator (MCSA) Designations
Ongoing Training & Yearly Renewals
• Cisco Certified Network Assistant (CCNA)
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Industry-leading Certifications• Dell Partner Direct Registration
• HP Business Partner
• IBM/Lenovo Business Partner
• Toshiba Authorized Service Program
• Microsoft Authorized Education Reseller
• Microsoft Registered Refurbisher
• Microsoft Gold Certified Partner
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Value Added Services To Be Considered
Imaging Services• Load Customer Image, No Minimum Quantity
• Manage Multiple Images Per Customer
Customization• Configured to EXACT Customer Specifications
• Flexible Upgrade Options, Lower TCO, One Platform
Asset Management• Customized Reporting for Asset Tracking & Warranty
Management
• Asset Tagging and Labeling
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Value Added Services
Logistic Services• Delivery & Project Management Services
• Professionally Packaged for Damage-Free Shipping
• Deliver to Secure Customer Location
• Un-box & Package Removal
Warehousing• Provide Storage & Warehousing Services
• Flexible Schedule for Roll-outs
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Lifecycle ManagementSystems• Maintain On-going inventory of tier one OEM Computer Brands
• Stable Platform for Multiple Years
• Transition Management Strategy
Introduce New Technology to Schools & School Boards
Allow Adequate Testing & Image Development
Image Approved by School / School Board, put into production
Parts• Stock New, Used & Hard To Find Parts
• Parts are Quality Controlled & Tested Prior to Shipment
• Static bagged
• All Parts Have up to a 1 Year Warranty
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Factors To Weigh When BuyingCompany Purchases Directly from the Original Manufacturer
• Only the Most Current models
• Select them in the best condition possible and rework to “like new” Condition
Remove scratches & blemishes
Application of Custom Paint Overcoat
New Plastics
All Internal Parts & Components are Inspected & Tested
• Utilize combination of OEM & Company Test Procedures
• Ensure Technical Quality
• Upgraded to Maximize Performance
• Tested & Re-tested to assure system integrity
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Extensive Product Inventory
• Dell• HP• IBM• Lenovo• Toshiba
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More than “Just Computers”
• Wireless laptop labs and carts
• Servers
• LCD Monitors
• Spare Parts
• Printers
• Projectors
• Flat Panel TVs
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All “Refurbished” Systems Are NOT the Same
• Recertified Product in “Like New” Condition Quality Controlled Systems
Tested & Re-tested Prior to Shipment
• Customized Solutions for Your School
Imaging Services & Management
Asset Management & Asset Tagging with Warranty Management
Flexible Service Model will Meet Your Specific Needs
• Logistics & Warehousing Services
• System Lifecycle Management
• Warranty Programs – Up to 5 Years – to Reduce Your TCO
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High Quality, Superior Value
Maximize your resources!!!!