agile operations keynote: redefine the role of it operations with digital transformations

World®’16

ContentAreaKeynote:DigitalTransformationRedefinestheRoleofITOperationsAliSiddiqui- GeneralManager,AgileOperationsBusinessUnitChrisKline- VP,ProductManagementDanHolmes- VP,ProductManagement

DO4T01S

DEVOPS– AGILEOPERATIONS

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Abstract

Whiledigitaltransformationinitiativesbeginwiththegoalofimprovingcustomerinteractions,eachinitiativeintroducesnew,complexmonitoringissuesthatchallengethecapacityofIToperationsprofessionals.Leveragingcloud,analyticsandvirtualnetworkingtechnologies,ITopscansupportdigitalengagementatscale,butthecombinationoftheseinitiativescanexponentiallyincreasealertlevelsandintroducemoremonitoringblindspots.Newtechnologieslikemicroservicesandafasterpaceofchangedemandnewthinkingandapproachesthatemploythelatestanalyticaltechniquestocorrelateuser,appandinfrastructureinsightsintoanew,holisticviewoftheuserexperience.JoinAliSiddiqui,GeneralManagerofAgileOperationsatCATechnologies,asheoutlineshowtheroleofIToperationsisevolvingandbecomingmoreagiletomeettheneedsofdigitaltransformations.

ChrisKlineandDanHolmes,productmanagementleadsforCAApplicationPerformanceManagementandCAInfrastructureManagement,respectively,willjoinAlitodetailhowtheirsolutionsaddressthesenewneedsformodernmonitoring.

AliSiddiquiCATechnologiesGeneralManager,AgileOperationsBusinessUnit


ExperienceisEverything.

CustomerExperienceistheprimedifferentiatorinbusinesstoday.

Asimpleconceptthatreliesononecriticalingredient



+ +

++

BehindEveryGreatExperience



CORRELATEDPREDICTIVEANALYTICS

WeAreAllDigitalExperienceEngineers

BEHAVIORS

ANOMALIES

PATTERNS

DESIGN

INFRASTRUCTURE CODE


BuilttoLastNowMeansBuilttoChange

CODE INFRASTRUCTUREDESIGN

80%Ofdatacollectedisunstructured1

VARIETY1– GartnerBlog– BigContent:TheunstructuredsideofBigdata- http://blogs.gartner.com/darin-stewart/2013/05/01/big-content-the-unstructured-side-of-big-data/2– StateofDevOps2016- https://puppet.com/resources/white-paper/2016-state-of-devops-report3- WhatvaluedoesLogAnalysisbringtoITOperations- http://blogs.vmware.com/management/2015/06/value-log-analysis-bring-operations.html

200xMorefrequentdeployments2

VELOCITY

250MbDailyLogsgeneratedByaveragevSpheredeployment3

VOLUME


ConvertingDataintoInsightsandAnswers

ofCIOsarelookingbeyondbackward-lookingreportingtoforward-lookingpredictiveanalytics2

80%

Fortoolong,ITOperationsManagementhasbeen aseriesof“bigdata”challenges intermsofscaleandcomplexitybeingmanagedwithmultiple,oftenisolated,largelymanual,“smalldata”tacticsandtools1

“

50%…ofenterpriseswillactivelyuseAIOpsplatformstoprovideinsightintobothbusinessexecutionandITOperations3

1- InnovationInsightforAlgorithmicITOperationsPlatforms– Gartner– G00296380,March20162– DigitalBusinessInitiativesDemandtheUseofITOperationsAnalyticstoSparkTransformation- G00273026,March20153– ApplyingAIops PlatformstoBroaderDatasetsWillCreateUniqueBusinessInsights– Gartner– G00296361,July2016

©2016CA.ALLRIGHTSRESERVED.8 @CAWORLD#CAWORLD


PERFORMANCEMETRICSUSAGEREPORTS MACHINELOGSApplicationExperience

MachineLogs

BUSINESSINSIGHTS

OPERATIONALINTELLIGENCE

Store Search

Correlate

OpenElasticPlatform

PredictPrescribeDiagnose

PredictiveAnalytics


WhenUserExperiencesFail

DESIGN INFRASTRUCTURECODE

BusinessInsights


12 ©2016CA.ALLRIGHTSRESERVED.

ExperienceEngineeringDE

SIGN

©2016CA.ALLRIGHTSRESERVED.


DESIGN

ExperienceEngineering



CODE




CODE

GROUPSOFEXPERIENCES




CODE

CORRELATEDROOTCAUSES




CODE

Correlation: ContextualLinkingfromExperiencetoRootCause


CAAppExperienceAnalytics

CAAPM


AppExperienceAnalytics- ConceptCar

Revealedheretodayat12:45!



GeneKim&DevOps–Today@4:30

VerizonWireless–Thursday@1:45

CustomDashboardsToday@3:00

ITinBoardroom–Thursday@4:30

APM/AXAIntegrationThursday@3:00

Elastic/Kibana–Thursday@4:30

KEYSESSIONS TECHTALKS HANDSONLABS

AppExperienceAnalyticsinAction



54321It’sTheNetwork


WhenUserExperiencesFail

DESIGN INFRASTRUCTURECODE

OperationalIntelligence©2016CA.ALLRIGHTSRESERVED.21 @CAWORLD#CAWORLD


TheAdventofAgileInfrastructure

WHATDRIVES INFRASTRUCTURECHANGES?

Speedtomarket Operationalagility Newapprequirements

Notyourdatacenter Highlydynamic Noappcontext

WHATCHALLENGESPERSIST?


ApplicationDeliveryChainsareChanging

SoftwareDefinedNetworks

PublicCloud

CorporateNetwork

PrivateCloud

PublicCloud

BranchOfficesSDWAN

BranchOfficesSDWAN


MonitorExistingandHybrid CloudInfrastructureINFRAS

TRUC

TURE

+ + + +

TRADITIONAL DYNAMIC PRIVATECLOUD PUBLICCLOUD SAAS


PERFORMANCE&LOGANALYTICS


MonitorDynamicNetworksthatareSoftwareControlledINFRAS

TRUC

TURE


+ + + +OPENSOURCE SDNTRADITIONAL SD-WAN

PERFORMANCE,FAULT&

LOGANALYTICS


CODE

LinktheExperiencewiththeInfrastructureExperienceEngineering

ASSISTEDTRIAGE

EMERGINGPROBLEMS



InfrastructureMonitoringBestPracticesStories

@12:45OneNeck MonitorsMicrosoftAzure@ 3:00TelefonicaPowersHybridCloud@3:45Comcast CaseStudy

@12:45SDNCustomerPanel@3:00CotyCaseStudy@3:45EcolabCaseStudy@4:30KPNCaseStudy

TODAY THURSDAY



TrueDigitalExperienceEngineering



CORRELATEDPREDICTIVEANALYTICS

WeAreAllDigitalExperienceEngineers

BEHAVIORS

ANOMALIES

PATTERNS

DESIGN

INFRASTRUCTURE CODE


ADP

RobertConatserTech&AppManagementLead

Niraj AminDesignEngineer



KPN

RuudKitselaarITArchitect



CognizantReneLopezVicePresident,Platforms



Thankyou!


agile operations keynote: redefine the role of it operations with digital transformations

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